RESERVATIONS & PAYMENT Total and final payment must be done 45 days before arrival. Payment can be made by Credit Card or Wire Transfer. Credit Cards Accepted by Made for Spain and Portugal are American Express, Visa and MasterCard. Please note that Made for Spain and Portugal does not charge any supplement for credit card payments.

FINAL DOCUMENTS You will receive, via email, 20 – 15 days prior to the traveler’s arrival in Portugal the trip documentation. For Travelers who have reserved rail or air travel as part of their itinerary or rental car hire on arrival at their first hotel they will receive a welcome letter, their train or plane tickets and/or car hire voucher along with some maps and general information on the places in Portugal that they will enjoy during their stay.

CANCELLATION POLICY Made for Spain and Portugal strongly recommends travellers to purchase trip cancellation/interruption insurance. After a confirmed trip is cancelled the following conditions apply for non group bookings: In case of cancellation between confirmation and 61 days prior to arrival 20% of the full cost of your holiday will be charged In case of cancellation up to 60 - 31 days prior to arrival date 30% of the full cost of your holiday will be charged. In case of cancellation 30 - 15 days before - 50% of the full cost of your holiday will be charged. In case of cancellation less than 14 days prior to arrival date - 100% of the full cost of your holiday will be charged. We highly recommend that all clients purchase trip cancellation insurance. Please note that no partial refunds will be given for unused trip arrangements. In case of cancellation of Alhambra, temporary exhibits, Royal Equestrian School, bullfights, soccer games or any other train or plane tickets (with exception of museums) 100% cancellation fee will be applied. No refund for unused portions of the trip or for cancellations made after the trip has begun.

REFUNDS Within 30 days of receiving written notification of the cancellation the refund will be processed. The refund will be made in Euro through the credit card. Any complaint must be received at Made for Spain and Portugal’s address in writing.

UNFORESEEN CIRCUMSTANCES Trip costs do not include items not specified in the itinerary. Although Made for Spain and Portugal will make every effort to adhere to this itinerary, on rare occasions it may be necessary to make an adjustment to these arrangements. Should such adjustment be necessary, a substitute will be offered when and where possible. If war or terrorist activities threatened or actual, civil unrest, closures of airports or seaports, industrial action threatened or any other event outside the control of Made for Spain and Portugal which causes either delays or extends the holiday or compels a change in the holiday arrangements, Made for Spain and Portugal cannot accept liability for any resulting loss, damage or expense and any refund will be subject to deduction of reasonable expenses.