The food, ambiance and lodging accommodations were fabulous! Only on the Stella Australis did we find the food to be suboptimal but plenty of drink helped overcome that. The explorations and staff were wonderful. However, the "luggage storage" while we went to the desert did not happen--no-one from the tour agency knew about it. We survived anyway.

I went on this trip with my son who was 12 at the time. My husband was unable to attend. Our personal guide and driver, Sam, was amazing and took us under his wing. We felt very safe and well cared for. He was patient with my son's energy level and also very knowledgeable about the wild life and culture. The lodges that we stayed in and the wild life viewing were amazing. The "kidtastic" tour that we took struck the right balance and my son had a great time! One of his favorite activities was hunting with the Aransai bush tribe people. Thanks

Kensington did a stellar job of helping us through a few issues we ran into while overseas. Without their great customer service, we would have spent a few days being totally bombarded by stress; instead, we were able to hand off the issues and trust that Kensington would resolve them.

We had two tours one in Copenhagen and the other in London. Both were great. Very knowledgable guides

We had a great time overseas with plenty to see and plenty of time to see them. A wonderful experience but terrible service with the connections overseas. We had made arrangements for pick-ups at every train station at the time of our arrival and rides from out hotel to the train stations.. Unfortunately, many times there was no one waiting to pick us up and times when there was no one to take us back to the train station. We made several international calls to reach someone while standing at the station with our family and baggage and were told that they would get back to us but never heard from them again. One of the drivers who did arrive took us to the wrong departure location and we had to pay for a cab to the airport. The only other blip was when we arrived at one of our stops along the way and were told that we had to pay for the tickets even though we later found a document that confirmed our payment.

Good guide and driver. Poor communication with the "office". We asked the "office" to change our airport pick-up time and that was never communicated.

Very impressed with the Kensington guides, drivers, hotel choices and tour choices. The cultural dinners and shows were great. Well done!!!

Nora was great and the tour was perfect for our needs

Many thanks to all of the Kensington staff that made out visits to Vienna, Salzburg and Munich so memorable. Our private tours in each city was incredible. Katerina in Wien was incredible as was our private tour in Munich, where the guide decided to drive us around to beat the heat instead of taking the walking tour was most appreciated, As well as some the extra touches we received such as the small "Lederhosen" purses for the children. You have an amazing team and we look forward to meeting you again in the future. Well done!

Once in Bali, my wife and I didn't have to worry about a thing. Norman, our English speaking guide, catered to our every request and suggested even more we never would have thought of. Norman and his driver took us to all the sites we planned to see plus some we didn't even know about. We always felt safe, that they had our best interests in mind, and never felt pressured to buy anything. We learned lots about the culture, history, and language. Wonderful trip!

Trip came off as planned ---was a great experience. Excellent attention to detail.

This is the second time we have used Kensington and again they were excellent. Noel, our guide was fabulous. Extremely knowledgable, friendly, attentive be took very good care of us.

We used Kensington guides in Budapest, Prague and Vienna. Each driver and guide was professional, knowledgeable and accomodating. We learned both the history and special points about key sights, without them going into too much detail or information overload. We will recommend Kensington to our friends traveling to these locations.

Our tour guide Mordi Zissman our guide and driver is Brilliant, funny, thorough, flexible, creative, informed and passionate about his country. Israel could not have been seen any other way than by Mordi's guidance and driving! What a tour!

It was such a peace of mind to have Kensington Tours waiting for us at London Heathrow International Airport upon our arrival. Sigita and her driver met us at the airport with a nice welcome package and drove us to our hotel. Enroute to the hotel, Sigita answered all of my questions, explained the itinerary for the week and gave me the tickets for our tours/events. She also gave me an excellent city map and 24/7 emergency phone numbers, should we have any problems during our stay. Kensington Tours also ensured we had a ride back to the airport at the end of the week. That was a huge relief since we needed a driver at 4:30am on Christmas morning. Sigita's recommendations, the tours, the agenda, the location of our hotel, all were spot on. Our trip to England was absolutely the BEST vacation we have ever been on. This was largely in part to the efforts and services of Kensington Tours.

THEY WERE VERY FRIENDLY AND VERY INFORMATIVE

I clearly screwed this up and reviewed everyone at first. Kensington Tours was fantastic. We'll definitely use them in the future. The tour guides, the vehicles and the knowledge were first rate. They really made the trip for us.

I believe we went on two tour with Kensington. The first was to the Ghibli museum. It was really cool to see this museum if you are an anime lover! The guide just talked to us about the museum on the way there. The second tour to shrines and the golden palace was amazing. We had a male tour guide who was beyond hilarious. He obviously loves his job and meeting new people. He was the best guide I have ever had, oh and did I mention HILARIOUS already? I regret that I do not remember his name but I would recommend a guided tour with him if you have the option.

This was my first experience with Kensington Tours. My wife and I commented nearly daily on the personable professional service highlighted by dependability and subject area experts with exquisite social skills. Kensington played a major role in fulfilling a lifelong dream to visit the exact site where my father came ashore on Omaha Beach 0700 on June 6, 1944 (D-Day). An example of my expectations being exceeded was my desire to have a highly qualified military historian providing the tour the Normandy beach heads. Expectations were exceeded by having a guide possessing a doctorate in history (Colin Taylor, PhD, Objective D-Day tours). We had superior guides in Paris, to Versailles and seamless transfers between hotels trains and airports. Our hotel in the Latin Quarter on the left bank in Paris was an easy stroll to the Notre Dame Cathedral. Our experience Kensington gave me an opportunity for me to honor my father and loving memories for both my wife and I.

The Kensington Tours people did an amazing job. Our family of 4 visited 3 cities in Europe and everything was perfect!

Our tour guides were fantastic and we really enjoyed our time with them and learned so much from them. The hotel we were in was so well-protected that we felt very safe

Transfers to and from the airports were fabulous! They were on time, waiting for us and wanted to do anything for us that was needed. Prague Jewish tour was fantastic. Very informative, very interesting, very well presented. Liat Navi was wonderful and I would hgihly recommend her. Budapest tour was not so great. The tour guide walked us around very rotely and gave us information as he had learned it. When asked any questions about the significance about certain figures or actions, he did not know the answers. Even when we went to the Jewish cemetery, he directed us to the Holocaust area but really didn't know answers again to our questions. We walked around ourselves and tried to find the answers ourselves. Our smaller guides in the Old Jewish Synagogue and the Jewish Museum were much more informative for us.

The planned tours and guides were just great. Knowledgeable, personable and aware of any needs that we had.

Having local guides from the countries we visited made a huge difference in our experience and we truly appreciated that aspect of our tours. We were able to learn even more from a locals perspective that went beyond the guide book

My independent tour with Kensington was the first I have taken. Hope it won't be my last! I was able to easily see all the places and sights I wanted to see in much less time than it would have taken with a traditional group tour. I saved enough in hotels and meals (and time off from work) to more than compensate for the luxury of a driver and car for my group of two. And the flexibility we gained was priceless. Our driver was with us the whole time, he had been with the company for 16 years and was fantastic. When my niece asked about seeing a temple her high school teacher recommended that began with an "A", he knew it! In each city we were greeted by a company rep and had a very experienced guide. The guides were smart and worked very hard to find us shops for textiles we desired and fill our days since we were a little more efficient than the planners expected! Thank you!

Kensington Tours operated with the utmost professionalism when picking us up, escorting us to our activities and providing us with wonderful and capable tour guides. Our honeymoon was truly enhanced by the service that Kensington provided!

Very good, However they need a English speaking phone number to call with questions as they occur when out of the USA.

It was great. I enjoyed all the tours and activities.

Kensington tours provided us with the best tour guides, vehicles, accommodations and sightseeing locations we could imagine. Their guides were polite, knowledgable and concerned for our comfort and welfare. We were delighted by the locations that were selected by our tour guides when they were off script and needed to fill a void once a planned tour was completed but the day wasn't done. We learned a lot about NZ that wasn't in the guidebook and appreciated everything they did for us. Even the little off beat eating experiences were delightful and we couldn't imagine having a better time. They even got the weather right. The only part of the trip that wasn't top drawer was to the whale watch off Kaikoura. Because of a recent earthquake the normal route wasn't available and the alternative was a very narrow busy road that had a great deal of construction going on. It made for a long day with the last 2 hrs done in the dark and rain. Probably wouldn't do it again under those conditions.

Fabulous! We had a wonderful time in New Zealand. The drivers/guides were wonderfully helpful and knowledgeable. They were always on time. They provided ample stops for photos, food, and other necessary breaks. They could talk about the history, the cultures, the birds, animals, and plants, as well as current topics. The hotels that were selected were very nice. We would definitely use their services again.

expensive BUT GOOD. Never asked age of kids and we had extra Museum and transit tickets as a result (free under 18)

The Tour company did an excellent job of organizing transfers and was well organized. Choice of lodging was exceptional.

Well planned and executed. Not one issue with Kensington. They provided an excellent guide (Erol Savda) who accompanied us through the entire trip.

First, we have a fantastic trip to Croatia. However, KLM lost my wife's bag on the way in. KLM and the airport we're terrible about getting us the bag in a timely manner, which was very important because we we're supposed to go island hopping a couple days into the trip and not having her luggage for that would have been deal breaking. Kensington worked with the airport and arranged a special driver to get the baggage delivered to us much faster than the airport would have. Fantastic!

We took 6 private tours during our recent trip to Budapest, Bratislava, Vienna, and Prague. All of our tour guides were excellent and quite knowledgeable about the cities we visited. We got to see all the important sites and were given additional information about other places we could see while we visited the various cities. We had a great time and look forward to the next trip!!

Our travel planner with Kensington Tours is very knowledgeable about Iceland. She was able to recommend things to see and activities to do that I had not read about in all my travel research. My primary travel planner Kathy Moran, arranged several extremely helpful conference calls with our Kensington Tours consultant so that we could talk through options for my trip. Kensington Tours recommendations to take the Inside the Volcano tour and the all day Jeep tour to Landmannalaugar were two highlights of our trip that I can't imagine having missed. The only disappointment was some miscommunications with Kensington Tours and the tour operator in Iceland. No guide showed up for us for our 1/2 day private tour of Reykjavik. Our hotel called the local company and got a substitute guide for us within about an hour of when we were scheduled to leave. Unfortunately our sub guide had never been to the National Museum. Also there was no record of our driver for the Blue Lagoon and airport.

Primarily because of the Spain experience!!!!

Kensington Tours took care of us! Every aspect of our trip, from transports to tours, were exceptional. Rome & Tuscany are amazing destinations, made even more amazing by the people at Kensington Tours!

At first we were not given the room we requested. Hotel said maybe tomorrow, they were totally booked. After a text to Debbie, hotel came up with a room. Our Panama Canal cruise started at 6:30 am. We requested that hotel pack a small breakfast as the restaurant was not open. We were told that there would be an additional charge even though breakfast was included. Again, the hotel called to say we would get breakfast. I don't know if Kensington was involved. However, what no one seemed to be aware of was that the boat served both breakfast and lunch. Even Panama Trails was not aware of this. The Marriott Resort in Playa Blanca was a tired hotel in need of refreshing. There was only one operational restaurant for the resort due to the low guest count. I would have preferred another resort.

We did a private tour in Germany. I'd give them an "A". Few things could have been sharper but in the context of a week with private drivers and guides, all went very well. A little more clarity on exactly where to meet guides and how to get in a few places would have reduced momentary anxiety hit worked well. Drivers were very good, watched speed and driving conditions and were helpful. Guides were knowledgeable and good.

Every aspect of our Kensington tour was outstanding. The accommodations provided, and the staff which attended to our local tours and transfers were as good as they could possibly be. I could not recommend Kensington Tours more highly.

Good tour in Normandy

All prior arrangements worked out without a hitch. Thank you!

All transfers & local guided tours were excellent. All tour guides had great command of English & were very knowledgeable of their local area. Well organised & very hospitable.

Trip was wonderful and attention to details was reassuring.

I would not recommend Kensington Tours to other travelers.

Unbelievable service. Knowledgeable tour guides who were eager to fine tune our trip to our needs and cater to anything that we needed. Highly recommended

LOVED our guide Andreas. He was knowledgeable, flexible, fun and attentive when we had a medical issue. Our trip was excellent because of his walking tours and vast knowledge of German history. We all enjoyed him and would highly recommend him.

Kensington planned out my Costa Rica trip. It was truly excellent, as they found great tour operators ... and more importantly, they put the tours on the right days, understanding how much activity we could take from one day to the next.

Our experience with Kensington in Spain was very good. Loved the hotels that were chosen for us, as well as the personal guides, drivers, etc. They also called to check in to make sure we were happy with the arrangements.

They were so easy to deal with and the details of the trip were perfect

Our experience was very good. They showed up everywhere they supposed on-time and professionally. A couple of the tour operators mentioned that Kensington sent multiple confirmations to them leading up to the tours which seemed very professional. The private tours were unusual. We got a good feel for the indigenous peoples of both countries. The public tours that they had us go on were excellent - I think they made good choices in helping with our itinerary.

We were unfamiliar with Kensington and were pleasantly surprised. They kept searching and providing options till I was happy. They got us into a hotel we really wanted with an upgrade! Bravo! The drivers and tour guides were on time, flexible and very courteous. I will go out of my way to use Kensington again.

Very Good Experience!

We used Kensington in 2 different countries on our trip. The guides in Rome were fantastic! It was evident that they loved their job and country, and the tours were amazing. The guides in Barcelona, however, were not as good. It all seemed a bit less organized and less informing. They are much more casual about issues that happen, such as one planned event being canceled and unable to reschedule and another that was completely scheduled incorrectly and ended up being in a van that broke down, stranding us in a truck stop for 2 hours. Overall I appreciated the assistance of the tour operator and would use them again - but next time a bit more educated on details than this time.

Our tours provided by Kensington were absolutely fabulous. The drivers were great and our guides knowledable and courteous. We learned so much on these tours about the history and culture of the region. We highly recommend these tours.

Excellent. Our guides in Seville were the high points of our trip. Antonio took us around to see the historical sites. His knowledge was extensive and his enthusiasm for the sites and their rich history made the tour fascinating. He was a delightful guide. And Luis took us out for tapas. We had a great time with him. He took us to the perfect combination of traditional and modern tapas bars and really gave us the flavor of local living in Seville. And he too was extremely knowledgeable about the history and culture of Seville. I would highly recommend them both.

Kensington Tours did a great job in keeping our trip running smoothly and on schedule. Someone met us at every airport, was friendly, kind and spoke our language so that it was clear on what was to come. Every tour guide was on time. All spoke with pride about their country and answered all our questions.

Working with Jasmine was a pleasure. She found us great Riads to stay in. Everything went well on the trip she planned.

Super knowledgeable and made our experience top-notch!

I will say this tour company was terrific. Our guides picked us up from the airports and the were with us each tour day so we knew it would be the same driver and guide each day. Our guide in Bangkok was named Waewe and she was terrific. She really was knowledgeable and customized the tours to our likes. She went the extra mile sharing street food and local delicacies and the floating markets. She found out we love flowers and took us to their whole sale flower and veggie markets where the locals go. Would highly recommend this friendly, professional reliable company.

Our 8 day Italy experience was fantastic-2 days in Rome, 3 days in Florence, 2 days in Venice!! The itinerary was well thought out. The tour guides were great. We loved Francesca in Rome and Sylvia in Venice. We thought the guided tours were interesting, well planned out, and we learned a lot of history. Our only issue was finding our guide at the airport in Rome and we had to call the tour office. There isn't a lot of time to linger anywhere on a guided tour, but we learned this was necessary for the time allotted as there is much to see. Due to time, we did not get to go into the Duomo in Florence, nor St. Mark's Basillica in Venice. We also did not get to climb the Bell Tower in Florence because tickets are now required 3 days out. These weren't disappointments, just things we need to do when we go back! Loved having our dinners free! Bike tour in Tuscany was a huge hit as was Piazzale Michaelangelo in Florence. We loved the winery lunch. We would choose Kensington again!

Our experience with all of the Kensington tours drivers and guides was absolutely excellent. They are professional and courteous, knowledgeable and friendly, and we will most definitely use them again on future trips.

1. The itinerary was packed with first rate activities. 2. The tour groups were small and all tour leaders were enthusiastic and knowledgeable. 3. Next time I would give more input on the type of places we prefer to stay; such as distance from restaurants and town center, whether a view matters and number of bathrooms in a unit. 4. When our Great Barrier Reef snorkeling tour was cancelled, they contacted us the day before to make alternate plans going out on a different boat. This was very much appreciated. 5. All airport transfers and tours were on schedule and as planned.

Overall trip was great. Pictures of cabin and the itenerary we were given was decieving (not accurate). Had to pay for things that were suppose to be included. The food selection on the boat was not everything I was led to believe, but was still ok. multiple activities /events that were mentioned/listed, in the information provided by kensington tours, never happened. They need to revise the program and what is included. Also, need to be more accurate with cabin pictures and discriptions. The boat galapagos legend was still a nice boat. I wouldnt give it 5 stars but still was nice enough to meet our needs and be comfortable. crew was very courtious and friendly.

Excellent. Wonderful hotels and guides. Could not have been nicer.

I did not feel prepared for our trip to Germany, but after I received our detailed and thorough itinerary the stress levels dissipated. My husband, who is very detailed oriented, was relieved to have everything organized and phone numbers for the drivers and the guides highlighted. All the train tickets and hotel vouchers were ordered and highlighted. I didn't have to hunt for anything, all nicely packaged.

They were great, great tour guides!!!!

We had an amazing experience this summer during our vacation in Portugal and Spain. We would do it all over again!

Multiple screw-ups from the England agency working through Kensington. Unresponsive to emergency call number, trains booked to a station that was in operation, and being issued coach seats when we had paid for first class. Then there was the driver that just didn't show up. Without the strong concern and advocacy of our booking agent, I don't think any of our issues with Kensington would have been successfully addressed.

when our incoming flight was delayed by 20+ hours, Kensington had already changed our pick up information and tour arrangements to accommodate our new timetable.

everything was good - except- the guide (Anna) in Copenhagen wouldn't listen. We said "enough with so many dates" then we wanted to cut the tour short and she refused. She was very irritating.

We were very happy with Kensington Tours and would use them again in the future. The drivers were knowledgeable and very helpful to recommend lunch places and other ideas as we asked. The hotels we stayed had great service and we would use them again.

We had to wait too long to get a refund - and ended up getting a 5* Room Upgrade and suite upgrade to compensate! The tour guide we had in St. Petersburg was the best ever - ask for Arana!!

Not a problem! Absolutely amazing

We had an amazing experience and every hotel, driver, and especially the guides were all first class.

Very good travel Drivers AND tour Guides. Very knowledge.

Most of the trip, things went fine! Kensington Tours did a great job with the Cape Town and Botswana portions of the trip, but the last 2.5 days at Victoria Falls fell short of expectations. We didn't have tickets to two of our scheduled events, the hotel was very average and the activities staff at the hotel was rather unfriendly. We were misinformed about our dinner package by one of the front desk staff members and we didn't have transportation to one of our scheduled events though we were told by Kensington it was all taken care of. For the price and the "hype" on the quality of Kensington Tours, our trip ended on a very "flat" note. Also, with the other trips we've taken (Tauck or Holland America) there was always a "surprise extra" added to the trip by the Tour Operator. It made us feel appreciated as customers...didn't see anything like that with Kensington Tours. Therefore, I wouldn't necessarily recommend Kensington as a top tour company to use.

I really don't do tours, but Kensington did a great job. All the details were there and they made travel quite easy.

Had problems with the airport transfers, both for arrival and departure. Once in Madrid, though, things went well. Our guides, Bertha, Sonja, and Marisa were all knowledgeable and personable, especially in the art museums. The Prado with Bertha was the high point. Flamenco dinner and show was included, so now I can say I've seen a Flamenco show. Enjoyed that we had plenty of time to ourselves over the course of the week, which allowed us to roam around Madrid on our own.

There were several times during our trip when I needed help with something or I needed information about something. Every time I called the phone was answered promptly and the person that I talk to gave me the correct information that I was looking for. A couple of these calls were made on a weekend or late at night after office hours. That did not interfere with the high quality of the service. I talked to several different agents during the course of our trip and got the same high level of professional service with each employee.

Excellent company. Weather cancelled one of our activities and they worked diligently to locate us and offer alternative plans. Our guides were the best!

The tour guides were there on time every time. They were able to answer any question or concern, and were flexible when I wanted to visit places not originally on the tour.

Our travel advisor was the main point of contact for Kensington Tours so I didn't deal with them directly. But given how smoothly our trip went, I have a very positive impression.