An initial deposit of AUD$500, plus any deposits required by Australian land suppliers, will be required at the time of booking. Final payment is required a minimum 30 days prior to arriving in Australia.
Cancellations must be advised in writing. The date of cancellation will be the first weekday date, excluding Saturday, Sunday and Public Holidays, that Southern World Australia receives the written advice.
- More than 60 days prior to arrival date – 50% of deposit forfeited
- Between 60 days and 31 days prior to arrival date – 100% of deposit forfeited, plus any charges passed on to us by the Australian land suppliers
- Between 30 days and the arrival date – 100% deposit forfeited, plus 10% of the total tour cost, plus any charges passed on to us by the Australian land suppliers
If an Australian land supplier has a cancellation policy that fall outside the above conditions, this information will be advised to the agent at the time of booking.
It can not be stressed enough that we highly recommend ALL passengers are fully insured to protect themselves against the loss of travel deposits, cancellation charges (as shown above), full medical costs (including accident and sickness protection) and travel insurance including baggage and disrupted travel arrangements. Please encourage your clients to take out travel insurance when traveling to Australia.
Southern World Australia will make every effort to assist clients wanting to alter or cancel their confirmed arrangements once they are in Australia. We will refund all unused services in full, less an administration fee of AUD$100 plus any charges passed on to us by the Australian land supplier involved. Any refund requests will be considered on a case by case basis and must be made in writing by the agent to the attention of David Armour, Managing Director of Southern World Australia.
Please note that NO refund will be processed or considered if requested more than 3 months after completion of travel.
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