Multi-Day Tour
Australia and Fiji (14 days)
Dates:
Australia and Fiji (14 days)
Day 1
Melbourne, Australia
Day 2
Melbourne, Australia
Day 3
Melbourne, Australia
Day 4
Sydney, Australia
Day 5
Melbourne, Australia
Day 6
Sydney, Australia
Day 7
Sydney, Australia
Day 8
Sydney, Australia
Day 9
Sydney, Australia
Day 10
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Day 11
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Day 12
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Day 13
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Day 14
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Day 15
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Day 16
Adelaide, Australia
Itinerary
| DAY | LOCATION(S) | HOTEL | MEALS | DESCRIPTION |
|---|---|---|---|---|
|
Day 1
|
Melbourne, Australia |
None | None |
Today you will begin your Swain Destinations customized itinerary. Please note, international air has not been included in this package price.
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Day 2
|
Melbourne, Australia |
None | None |
Cross the International Date Line, an imaginary line on the surface of the Earth that runs from the North to the South Pole - and defines one calendar day from the next. Crossing the International Date Line adds one day (24 hours) traveling west, and subtracts one day (24 hours) traveling east.
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Day 3
|
Melbourne, Australia |
Crown Towers | Breakfast |
Melbourne is Australia's second largest city (after Sydney), but is second to none when it comes to fashion, festivals and Sport. Set around the shores of Port Phillip Bay, the city itself is laid out in a large rectangle. She boasts a lively, cosmopolitan pulse, sitting on the northern banks of the Yarra River, about three miles from the bay. Visitors come for its shopping, restaurants and nightlife. Residents stay for its cultural diversity, passion for the arts and enviable sports calendar. Melbourne is renowned for playing host to a number of nationally and internationally recognized events each year including the Australian Open Tennis Grand Slam, the Australian Formula 1 Grand Prix and the ever impressive two mile horse race - the Melbourne Cup. A major event in Melbourne spreads an addictive buzz through the city streets and you can be sure that locals and visitors alike will embrace the energy surrounding it.
Explore the famous laneways and arcades of the city, catch a tram to trendy Southgate, rub shoulders with locals at the Queen Victoria Market or take in a show at the ornate Princess Theater. For a break from the hustle and bustle, cruise along the Yarra River or head out to one of the many beautiful beaches just outside of the city. Go in search for the unique Australian animals like Koalas, Kangaroos and the Little Penguins, and see them in the wild just an hour or two outside Melbourne. Explore one of the premier wine regions in Australia exporting wines to the U.S. to find your blend in Yarra Valley. It is the closest winery to any major Australian city, just an hour out of the city but world's away from the bustling streets in this very vibrant city. |
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Day 4
|
Sydney, Australia |
Crown Towers | Breakfast, Lunch |
Have you ever been to a city and wondered what all the fuss was about? Or wasted time trying to find that cool local caf� you were told of, then ended up missing everything? Melbourne's arcades and laneways hide many of these answers. Join this indulgent morning walk through Melbourne's beautiful back streets, and become orientated in the life of the city that locals love. Discover local designers and specialty retailers that often are only found in the city. Some of the quirkiest cafes, independent designers, street art, architecture, and historical tales are found in these walkways, there is something for everyone, locals and visitors alike. Morning tea is included as well as lunch with a glass of wine.
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Day 5
|
Melbourne, Australia |
Crown Towers | Breakfast, Lunch |
See Koalas and Kangaroos IN THE WILD! Interact with wild animals in their natural habitats on this full day, fully inclusive small group eco-tour, led by an experienced Wildlife Guide.
Take an easy walk through the gum trees, searching for koalas, wallabies, kangaroos and birds in their natural setting. Your Wildlife Guide will point out plants and features of interest, explain some of the history of the area and, where possible, introduce you to known, named Koalas that are part of the research project. Help collect important data, remove Boneseed (a weed) and make a difference to koala habitat. The area is also of great significance to the local Aboriginal People of the Wathaurong Tribe. Many signs of their occupation remain, and the guide will share their knowledge with you. Though you will not meet any Aboriginal People on this tour, guides act with the knowledge, consent and support of the Wathaurong Community. A picnic lunch is usually served under the gum trees and includes gourmet sandwiches, fruit and cakes, and delicious Australian 'Billy tea'. |
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Day 6
|
Sydney, Australia |
Intercontinental Sydney | Breakfast |
It is no surprise that when the British first arrived in Sydney they named the area Botany Bay. Even today, with a population of over 4 million people and a reputation for fun rather than flora, one is still surrounded by bush land in this bustling city. Native Waratah wind their way through the historic Rocks area, palm trees frame long stretches of pristine beach, and Eucalyptus embrace the endless and beckoning bays of Sydney Harbour.
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Day 7
|
Sydney, Australia |
Intercontinental Sydney | Breakfast, Lunch |
Ultimately Sydney invites you to experience the 'Story of Sydney'. You will take away lasting memories of stunning beauty, fascinating culture and a variety of wonderful attractions. Travelling in a small group, 'The Story' promises to acquaint you with Australia's most vibrant city beginning with her birth place, The Rocks. Discover how culturally intact the region remains today.
The Story of Sydney is the ultimate way to orient yourself in Sydney. The itinerary includes 'must-see' attractions, from the Opera House to Bondi Beach, as well as many of the local's favorite hidden gems. 'The Story' really brings the city to life as your guide introduces you to Sydney's unique culture, contemporary lifestyle and fascinating history whilst you tour the city's diverse villages, fashionable shopping strips, beautiful beaches and buzzing dining precincts through the eyes of a Sydney-sider. The tour also includes (optional) short walks along spectacular coastal paths and golden beaches. Total tour duration is 3.5 hours and operates with a maximum of 14 passengers. Cruise Like a Local Cruising on Sydney Harbour is a quintessential Australian experience. With a minimum of two people on this small group experience, 'cruise like a local' aboard this 52' Pacific Motor Cruiser, on one of the most spectacular harbors in the world. Enjoy the fabulous sight-seeing opportunities, or perhaps you fancy yourself as an angler? You may choose to go for a swim, or take your chilled glass of Australian wine and relax on the luxurious sunpads. A catered gourmet Australian barbecue lunch is served with regional wines and local beers. Jump aboard and explore this magnificent, world-renowned harbor with Sea Sydney Cruises. Your total Sydney Harbour cruising experience will take around 4 hours. |
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Day 8
|
Sydney, Australia |
Intercontinental Sydney | Breakfast |
The Bridge Climb is a 3.5 hour guided journey to the top of the Sydney Harbour Bridge. It takes you along the outer arch of the Bridge on catwalks and ladders all the way to the summit, 400 feet above Sydney Harbour. In Climb groups of up to 14 people, you'll be led by one of Bridge Climb's professional Climb Leaders on an adventure of the world's most recognizable bridge. The steady incline to the summit leaves you free to focus your attention on your Sydney experience, with opportunities to witness 360 degree views of Sydney, including east to the Sydney Opera House, west to the Blue Mountains and the Harbour city surrounds. When you reach the top you will have a sense of achievement that you will remember forever - you've conquered an Australian icon recognised the world over! The Bridge Climb is the ultimate Sydney experience.
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Day 9
|
Sydney, Australia |
Namale Resort & Spa | Breakfast, Lunch, Dinner |
Namale Fiji Islands Resort & Spa is part of 121 unspoiled acres of majestic coconut palms, lush jungles, cascading waterfalls and pristine beaches. Exquisite hospitality with authentic island service will delight even the most discriminating tastes. Only up to 30 guests stay at one time, and each bure is nestled in a tropical garden by the sea, ensuring tranquility and privacy.
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Day 10
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Namale Resort & Spa | Breakfast, Lunch, Dinner |
For those that want to play... Namale Resort offers a variety of activities... tennis, snorkelling, horseback riding, sailing, windsurfing or local activities (all inclusive). World class diving is offered as an optional extra.
On the lush grounds of Namale, the five Ocean Tropical Bures summon privacy, romance and stunning ocean views. With a generously appointed shower and a limited number of Spa Baths for two, the area extends to a lover's deck, providing private beach access via stairs with select bures. Quality appointments include fully stocked mini-bar, coffee, tea, snacks, and Pure Fiji brand shower amenities along with hairdryers, robes, make-up mirrors and CD players with an excellent selection of music. With the choice of a king bed or two singles. |
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Day 11
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Namale Resort & Spa | Breakfast, Lunch, Dinner |
This day is at your leisure. Explore the surrounding area on your own or on one of our additional day excursions.
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Day 12
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Namale Resort & Spa | Breakfast, Lunch, Dinner |
This day is at your leisure. Explore the surrounding area on your own or on one of our additional day excursions.
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Day 13
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Namale Resort & Spa | Breakfast, Lunch, Dinner |
This day is at your leisure. Explore the surrounding area on your own or on one of our additional day excursions.
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Day 14
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Namale Resort & Spa | Breakfast, Lunch, Dinner |
This day is at your leisure. Explore the surrounding area on your own or on one of our additional day excursions.
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Day 15
|
|
Namale Resort & Spa | Breakfast, Lunch, Dinner |
This day is at your leisure. Explore the surrounding area on your own or on one of our additional day excursions.
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Day 16
|
Adelaide, Australia |
None | None |
Please note international air from the USA has not been included in the package price.
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Tour Features
Experience(s)
- Adventure
- Islands & Beaches
- Romance, Weddings & Honeymoons
- Wildlife & Nature
Description
Concrete meets sand in this combined itinerary featuring the breathtaking island of Fiji and some of Australia's most fascinating cities. Start off the journey by exploring the famed cosmopolitans of Australia. Travel to Melbourne and experience Aussie wildlife and the energy that makes up this vibrant and fast-paced city. Next, take off to the iconic city of Sydney and see the Sydney Opera House, Sydney Harbour Bridge and some of the best views in town. After your Aussie adventure, wind down with a retreat to Fiji. Spend your days lazing away under the Fijian sun and lapping in the crystal clear waters of this island paradise. You are sure to discover the perfect combination of bustling ...
About Us
For over 30 years, Swain Destinations has been providing fully-customized travel experiences to Australia, New Zealand, the South Pacific Islands, Africa, Asia and India. The destination specialists at Swain Destinations provide you and your clients with a special combination of expertise and local insight in itinerary planning. We offer flexibility in accommodating a wide spectrum of personal tastes, travel needs and budgets from the ultimate in luxury and private touring to more moderate arrangements. Swain Destinations has been nominated for 9 consecutive years as one of the top 5 FIT companies within the Virtuoso network
Insider Tip
Contact your Virtuoso Travel Advisor for insider knowledge to help enhance your experience.Terms & Conditions
Terms and conditions are posted on our website - click here for details.
The trademarks VIRTUOSO, the Globe Swirl Logo and SPECIALISTS IN THE ART OF TRAVEL are registered trademarks of Virtuoso, Ltd. Virtuoso, Ltd. has a U.S. copyright registration for the Globe Swirl Logo, ©2000. All rights reserved. Virtuoso CST#2069091-50. California CST# 2069091; TA# 808 - Registered Iowa Travel Agency; Washington UBI # 601 554 183. Registration as a seller of travel does not constitute approval by the State of California.
Reviews and Recommendations for Swain Destinations
92%
of 83 guests
recommend
recommend
Virtuoso Verified Traveler
All reviews are from confirmed guests sharing exclusive insights
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Not Recommended
Fair
By: Not provided
Reviewed on: 20 Nov 2013
I suspect that there are better travel guides in China. We prefer guides with a more professorial/academic approach. Also, we do not like being taken to tourist sites (as in a tea house to sell us tea items) or a bad tourist restaurant.
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Not Recommended
By: Not provided
Reviewed on: 21 Nov 2013
the arranged transport at sydney airport a debacle, hotel in auckland did not have rooms ready - a room rate of $300/night steep when check in is 3 pm you don't get in until 4 pm and check out is 9 or 10 am - steep hourly rate. hotel shuttle service was substandard . arrangement for a rail pass poorly done confirmation numbers provided did not match those for the rail provider
Recommended
Australia adventure
By: stanford GSB Grad
Reviewed on: 24 Nov 2013
The trip was wonderful. Every accommodation was excellent except for the hotel in Cairns. The public areas were very nice and the food was good but the room left a lot to be desired. All in all though the trip was well worth it.
Recommended
Highly Recommended
By: Not provided
Reviewed on: 21 Jan 2014
Swain provided a very helpful booklet of our itinerary, vouchers & connections, including where to be at what time and what call-in confirmations to make in advance. Everything went off without a hitch.
Travel Advisor:
Kathy Moran
Recommended
Highly Recommend
By: KJ
Reviewed on: 21 Apr 2014
We continue to be amazed at the complexity of our flight and transfer arrangements made by our Swain's representative. Our travel was seamlessly enjoyable, and our hotels perfect. 24 days in Australia and New Zealand without a glitch, amazing!! We definitely are Swain believers.
Travel Advisor:
Carol Asivido
Recommended
Honeymoon
By: Ro
Reviewed on: 10 Jun 2014
Were easy to get a hold of and helpful in providing us knowledge in a foreign land.
Travel Advisor:
Kathy Moran
Recommended
By: Joanne K.
Reviewed on: 27 May 2014
Michelle at Swain travel put together a great package for our Australia and New Zealand vacation.
Travel Advisor:
Carol Asivido
Recommended
Fabulous trip with help from Swain
By: Onespud
Reviewed on: 06 Jul 2014
Swain did an excellent job of taking care of us. All drivers were on time and delivered impeccable service. Arranged tours could not have been better. Our hotel locations were so close to restaurants and shopping. Could not have been better.
Travel Advisor:
Theresa Quintarelli
Recommended
Great Trip
By: Kim849
Reviewed on: 12 Oct 2014
Swain planned all of our transportation, hotels and activities and did a wonderful job! Made our vacation very relaxing.
Travel Advisor:
Julie Raines
Recommended
Swain was great
By: Jill
Reviewed on: 17 Feb 2015
Every detail was perfectly handled. Trip exceeded my expectations.
Travel Advisor:
Sigrid Braeckeveldt
Recommended
Great trip.
By: Kathy51
Reviewed on: 06 Mar 2015
Trip well planned given the time frame we were traveling in. Out of 23 days, only one poorly planned day. Terrific knowledge of all areas visited with fantastic recommendations on tours, hotels, etc. Helped resolve one problem.
Travel Advisor:
Lydia Ganz
Recommended
Great operator
By: Mikeshy
Reviewed on: 24 Mar 2015
My wife and I just completed an 11 week trip in Australia and New Zealand hat had two cruises and two fly/drive segments. Swain provided ; all transfers between the airports and the cruise ships, three car rentals, lodging in 16 different cities as well as small group tours in most cities that we visited. We only experienced a couple of "hiccups" which is amazing considering the number of arrangements that were made on our behalf. When I did have a problem, it was resolved quickly after making 1 phone call. We had requested that our lodging accommodations would be in high end, small boutique hotels or B&B's. The quality of our accommodations was excellent. Between Jodi Fox, our travel advisor and Swain, they "nailed it!". With only one exception, we loved our accommodations. We had many, many small group tours that ended up being a private tour. The quality of the vehicles and the professionalism of the drivers/tour guides was also excellent. They did a great job.
Travel Advisor:
Jodi Fox
Recommended
Great Teamwork and Travel Materials
By: rpw128
Reviewed on: 26 Mar 2015
Having done most of our work through Cindy Goldberger she did most of the interaction with Swain in the beginning. They provided valuable LOCAL feedback which proved critical to the enjoyment of our trip. They had activities that I could not believe that we would ever get to try, it was such a unique itinerary. Once we had everything the way we wanted it Swain sent over the travel documents which great and organized, just the way I was so I combined my documents with theirs and didn't miss a beat. Upon arrival they had a car service ready for us and our honeymoon began. It was such an easy experience after everything was booked we didn't have to worry which increased the enjoyment 100 times!
Travel Advisor:
Cindy Goldberger
Recommended
Recommended
Australia
By: Daniel
Reviewed on: 30 Oct 2015
Swain, in coordination with Alicia, have planned a wonderful trip so far.
Travel Advisor:
Valerie Ann Wilson
Recommended
Expert friendly service from Swain
By: Lynne55
Reviewed on: 11 Nov 2015
Every tour that was arranged by Swain was met with friendly smiles and professional service! We always were amazed at the knowledge and attention to our needs at every moment of our tour. They would go out of their way to accommodate us and told stories about the destinations that were not only fascinating but always intertwined with humor. This was an A+ tour company and would highly recommend them to any traveler!
Travel Advisor:
Wayne Muhlstein
Recommended
Honeymoon In Australia
By: Richard
Reviewed on: 17 Nov 2015
Everyone at Swain Destinations did a great job in helping us plan our Honeymoon! We loved the little details like the Champagne bottles and desserts they had for us at each hotel we stayed. At the airports they would pick us up with a sign with our names and Swain destinations so we felt special. All the tours we went to in Australia were awesome and we could not have asked for a better Honeymoon. My wife Erika and I highly recommend using Swain Destinations for your next vacation.
Travel Advisor:
Sarah Lee
Recommended
documents very complete and helpful
By: Bill67
Reviewed on: 04 Mar 2016
The documents provided were very helpful during the trip.
Travel Advisor:
Becky Hayes
Recommended
Great Trip!
By: EdLaura
Reviewed on: 21 Mar 2016
Our Swain trip was a great view of New Zealand and Australia. We felt like we got to see everything we wanted in a relatively short amount of time. Our tour guides were outstanding and the group was very congenial. Thanks for a great trip!
Travel Advisor:
Marian Blessing
Recommended
great trip
By: Craig
Reviewed on: 29 May 2016
All arrangements went off without a hitch, from the car rentals to transfers to pickup of cars at a new location, the cars were always waiting and the pickups and drop offs were fast. The hotels/B&B's were all outstanding, Swain always picked the best places to stay, the coupons for the stays worked well with no issues. The tours/trips were all outstanding, the coupons worked well with no issues. All airline flights also went off without a hitch. Our only issue, its a small one, would be that we never saw or met a Swain representative, we though we were supposed to meet a rep when we arrived. The way the arrangements were a rep was not necessary, but it would have been nice to have someone there to meet us and just say hi and make sure we knew what to do initially and make sure there were know issues.
Travel Advisor:
Jesse Taylor
Recommended
Great trip
By: Rachel
Reviewed on: 14 Sep 2016
We had a wonderful time with everything planned well. We only had a few very minor complaints with White Sands Tours in Mauritius but otherwise was exceptional
Travel Advisor:
David Mellon
Recommended
A good trip package and value.
By: Jack
Reviewed on: 08 Nov 2016
It was a good package, everything was delivered as promised.
Travel Advisor:
Becky Lukovic
Recommended
Don
By: Don
Reviewed on: 10 Mar 2018
Helpful when needed and responsive.
Recommended
Swain
By: CAR
Reviewed on: 14 Apr 2018
They took care of everything. We never had one issue
Travel Advisor:
Nancy Macleod
Recommended
Helpful service
By: kerful1
Reviewed on: 26 Nov 2016
The Swain folks were my local contacts for any issues or changes to my itinerary. I requested a change in my itinerary in New Zealand, moving sailing in Auckland to a different day so that I could add a day trip to Hobbiton, and they took care of everything. It was great to have a local phone number and email to contact in case I needed anything with any part of my itinerary.
Travel Advisor:
Peg Aikman
Recommended
When I go to New Zealand again, it will be with Swain
By: Tina Lou
Reviewed on: 08 Dec 2016
The materials that they gave me for my trip to New Zealand was the right information, organized so I could find it quickly. Less stress, all I had to do was read it the day before my next adventure to be there to experience it.
Recommended
Experts on South Africa and Zimbabwe
By: GeoStone1
Reviewed on: 20 Dec 2016
Swain Destinations coordinated the South Africa and Zimbabwe portions of our once-in-a-lifetime trip to Africa. Swain's representative met us in Cape Town at our hotel to discuss how well our trip was going and to check with us to see if any changes were needed. Ditto in Victoria Falls. What special service! Swain has the knowledge and expertise that resulted in our stay at 1st class accommodations throughout our trip, coordinate our ride on the luxury train between Pretoria and Cape Town, and our flights within South Africa and to Victoria Falls, Zimbabwe. A total success! We highly recommend Swain Destinations!
Travel Advisor:
Wayne Muhlstein
Recommended
Private Wildlife Trip
By: Khalid
Reviewed on: 03 Jan 2017
It was a fantastic trip. The guides were professional, knowledgeable and enthusiastic. I got more out of the trip than expected. I had lost my cell phone twice but the problem was resolved quickly by the company. That was a big relief.
Travel Advisor:
Cindy Moore
Recommended
Recommended
Blue Mountain Day Tour
By: Kathy Siefken
Reviewed on: 03 Feb 2017
Wonderful day with Swain Tours. We loved the tour and while it was a 100 degree day in Australia, we enjoyed our time on the tour and exploring the Blue Mountains.
Travel Advisor:
Jessica Griscavage
Recommended
Australia and New Zealand
By: Mary Nell
Reviewed on: 06 Feb 2017
Swain is the very best tour operator for Australia and New Zealand. We had heard that before we took our trip and then we heard it during our trip and certainly experienced it to be a very true statement! The coordination of all the details for 3 weeks was amazing. Swain had drivers planned for our entire trip and without a doubt, they were all prompt, courteous, informative, safe and fun, plus they all had new beautiful cars!! I would highly recommend Swain to anyone that is planning a trip and wants to be assured that every detail will be handled. Australia was our 7th Continent to travel and explore and Swain made it a great journey.
Wonderful memories!!
Travel Advisor:
Tina Aikman
Recommended
Australian trip
By: Geri
Reviewed on: 10 Feb 2017
All contacts through Swain were prompt, courteous and informative. Our only glitch was our initial flight with Quantas but everything afterwards was uneventful.
Travel Advisor:
Deborah Bush
Recommended
Australia tour
By: Betty & Allen
Reviewed on: 07 Feb 2017
What can I say. Everything worked out perfect. Our drivers met us on time and our guides were excellent. Everyone's expectations were met and exceded. It was a wonderful tour and I would recommend Swain to all who are seeking adventure and don't want to do the legwork.
Travel Advisor:
Deborah Bush
Recommended
Wonderful Experience
By: Poppy
Reviewed on: 11 Feb 2017
All the arrangements, transfers and tours packaged for us by Swain staff were reliable and the services generally very good. The ability to customize our itinerary (even in country) was a new and wonderful experience. Most hotels and guides were exceptional, a few less so. Overall our extensive travels in Australia and NZ a fantastic adventure. The grand finale 3 nights at Matakari Lodge beyond 5⭐️
Travel Advisor:
Corinne Levine
Recommended
Au
By: Hutch
Reviewed on: 05 Mar 2017
The trip went off without a hitch. Every plane was met, drivers were personable, guides were tremendous and we had complete confidence that our needs would be met.
Travel Advisor:
Cathy Dorton
Recommended
australia new zealand
By: betty
Reviewed on: 02 Mar 2017
they were very professional
Travel Advisor:
Ingeborg Sanders
Recommended
swain
By: Lisa
Reviewed on: 10 Mar 2017
Perfect- thanks to Wayne. We recommend him to our friends.
Travel Advisor:
Wayne Muhlstein
Recommended
Australia - Feb 2017
By: J
Reviewed on: 13 Mar 2017
Except for 9:45pm event, followed by 4:30am event, everything went off very well.
Travel Advisor:
Christine Collins Bolus
Recommended
New Zealand
By: Meagan
Reviewed on: 21 Mar 2017
Swain's knowledge of the local area helped us to find activities and sites to see what I had on my list, even if it wasn't the exact place. Their recommendations for local company's or sites to use/see while there or while driving from one place to another was very helpful. I know that they also worked with Deborah to help reschedule some things so I am very thankful for that.
Travel Advisor:
Deborah Barth
Recommended
Great job!
By: NurseL
Reviewed on: 12 Apr 2017
Swain Destinations did a great job with our itinerary! The excursions were exactly what I wanted in my bucket list vacation! We had to call George from Swain Destinations while in Australia to make some last minute changes to our plans and he was able to make the requested changes without any problems. I also want to recommend the drivers we had to and from each airport to our hotels. They were all very friendly and super knowledgeable about the area. We felt comfortable asking them for recommendations for things to do while in each city. Great experience!
Travel Advisor:
Theresa Quintarelli
Recommended
Bucket list New Zealand
By: Steve Strake
Reviewed on: 07 Apr 2017
Fantastic vacation. This company know how to create a fun trip.
Travel Advisor:
Sandra Ortiz
Not Recommended
12 days in Japan
By: Charlie
Reviewed on: 17 Apr 2017
We did not work directly with Swain but the results of their efforts bring into question their dedication to good service and flawless execution. Our experience reduced our opinion of their abilities to meet customer expectations.
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Not Recommended
Trip to Japan
By: Joe
Reviewed on: 18 Apr 2017
Our trip to Japan had some rough edges. The initial arrangements in our proposed itinerary were incomplete regarding a number of important details (e.g., who would meet us, what type of transport would be used), subsequently clarified. The descriptions used for events and services in our itinerary were sometimes unclear, ambiguous or incomplete, also subsequently clarified but with difficulty. Once in Japan, the private guide arranged in Kyoto for 1-1/2 days was less than satisfactory in terms of her job skills. Finally, the Ritz-Carolton Kyoto provided some of the poorest dining room service we've encountered in a long time - very young staff, not well trained, although well-intended. We were left with the impression that both in terms of office organization in the US and on-the-ground experience in Japan that our group was not well served by Swain, relative to the prices we were paying.
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Recommended
Excellent Itinerary
By: brea2942
Reviewed on: 09 May 2017
We had an excellent trip arranged by Swain Destinations for our land portion of an Australian/New Zealand vacation. Swain arranged our internal flights, tours and lodging. We gave them specific input as to where we wanted to go and many of the things we wanted to do and they put together an itinerary that was very good for us. We had no problems with any of the transfers (everyone arrived on time or ahead of time to transfer us from hotel to airport to cruise ship, etc.) and the lodging they chose for us was excellent. Overall, this was a stellar vacation itinerary!
Travel Advisor:
Marsha Dolbow
Recommended
China
By: jalousie
Reviewed on: 03 Jun 2017
We had a flawless/seamless trip through Swain. Guides were wonderful and so helpful. The accommodations were first-rate
Travel Advisor:
Deborah Bush
Recommended
Australia, the perfect destination
By: Davonia
Reviewed on: 23 Jun 2017
Deborah Barth of Brownell Travel sought the help of Swain Destinations for the Australian portion of my recent trip. From drivers to lodging to tour guides our trip was perfect. The drivers were outstanding, always on time and in wonderful vehicles. Lodging was exceptional. Tour guides were great. Deborah worked closely with Tanya at Swain to be sure the Australian portion of our trip met our needs. Everything worked beautifully. Leave the details to the professionals!
Travel Advisor:
Deborah Barth
Recommended
Great touring experience with Swain
By: Michael Yu
Reviewed on: 11 Jul 2017
All the details were taken care of from hotel reservations, to air and train bookings, to great daily itineraries. No miscues on the ground through the whole trip except for the rainy weather in Hakone (delayed one boat tour and hid Mt Fuji). Professional bilingual guides (had 2 different guides, 3 days each). Private van transportation made the touring very efficient and less taxing on the body and feet. Seemless pickups and drop offs made for worry free travel which is what you want when you are on vacation. Great private origami lesson for the family made for great bonding. No complaints, good value for the wrap around service.
Travel Advisor:
Marsha Dolbow
Recommended
Tour arrangements
By: Bud
Reviewed on: 19 Jul 2017
Mary Lou Yeager worked with Swain to arrange private tours and transportation in Dubai, the Winelands and Cape Town. All the arrangements worked perfectly. The tour guides were knowledgeable and quite accommodating. We had a wonderful time!
Travel Advisor:
Mary Lou Yeager
Recommended
Recommended
Awesome Tour Operator
By: Chris
Reviewed on: 11 Sep 2017
Swain has coordinated our trips to Australia/New Zealand and to South Africa, and each trip was fabulous. We highly recommend them. We spent our time enjoying our trip and experience and no time on worrying about rides, hotels and activities. They took care of everything!
Travel Advisor:
Valerie Anderson
Recommended
Honeymoon - South Africa
By: Kmiq
Reviewed on: 02 Nov 2017
Swain was top notch. Every employee we came in contact with was personable and pleasant. In particular, our driver/tour guide, Gary, for the half day tour of Cape Town and the day drive to the Cape of Good Hope was fantastic. His knowledge of the plant/animal life, geography, and history of the City / Country was immense. There was no question Gary couldn't answer, and he always had interesting facts/trivia to share. Gary even made us a romantic lunch reservation on the bay so we could enjoy some alone time and whale watch. Would recommend to anyone traveling to South Africa!
Travel Advisor:
Jessica Griscavage
Recommended
Australia
By: PR
Reviewed on: 02 Oct 2017
The trip was perfect in every aspect
Travel Advisor:
Roz Gibel
Recommended
Australia Trip - October 2017
By: MK
Reviewed on: 05 Nov 2017
Swain Destinations provided documentation, travel vouchers, etc. for our trip. The documentation was very professionally presented and organized, which made for easy reference during travels. Phone numbers were provided for questions before and during our trip for added peace of mind. Overall they did a great job of preparing us for the trip!
Travel Advisor:
Deborah Trevino
Recommended
Japan
By: Leighsa
Reviewed on: 27 Nov 2017
Outstanding. A fantastic collection of places to visit and things to do. Will definitely use Swain Destinations again.
Travel Advisor:
Arlene Humble
Recommended
NZ/Australia Trip
By: Linde
Reviewed on: 19 Nov 2017
The trip details indicate Swain's thorough knowledge of trip locales.
Travel Advisor:
Deborah Trevino
Recommended
New Zealand and Australia
By: Nat
Reviewed on: 04 Dec 2017
Our experience with Swain Destinations was phenomenal. They were incredibly receptive to all of our requests. They helped to put together a 17 day itinerary for our travels to New Zealand and Australia. There were certain things we requested to do on our trip but we also let them use their judgement to suggest excursions and places to stay. All of our excursions were amazing and the accommodations were delightful in every city we stayed in. We wouldn't have changed a single thing about our trip, it was all wonderful!
Travel Advisor:
Michelle Ellis
Recommended
Our First Try
By: newbies
Reviewed on: 13 Dec 2017
Swain recommended, and then booked, excellent accommodations and travel arrangements. It was a seamless part of our trip.
Travel Advisor:
Amy Paderewski
Recommended
No problems experienced
By: Patch
Reviewed on: 12 Dec 2017
Swain made sure that every aspect of our vacation was taken care of. We never had any worries. I loved knowing that our escorts and tour guides had all the answers and so I could relax. All tours and drivers were professional and expert.
Travel Advisor:
Tish Kelly
Not Recommended
The Bad
By: Grumpy
Reviewed on: 11 Jan 2018
The night before we left on our trip they called for a medical release, very unprofessional.
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Recommended
Australia
By: Brad
Reviewed on: 06 Jan 2018
Loved the intinerary put together by swain. We had a great trip and loved everything planned!
Travel Advisor:
Laura Epstein
Recommended
New Zealand Excursions
By: Shelley
Reviewed on: 16 Jan 2018
We had booked our excursions through Swain. We were overall very pleased with the guides and tours we took as we were booking several. Some tours were better experiences than others so once Swain has given the information on the tour company it would be worth a quick glance at their website to make sure your expectations meet the experiences.
We had a little bit of time miscommunication with one of our tours (one-on-one guided fishing) and that was discouraging. So my only feedback is to double and triple check the confirmed times at least 2 days before directly with the tour operator.
Travel Advisor:
Laura Bassett
Recommended
Great!
By: Jan
Reviewed on: 24 Jan 2018
We lined up a lot of activities over our 3-week vacation that Swain helped put together. Everything went very smoothly except for a glitch with our car rentals, and one call to Swain helped sort it out. Very pleased.
Travel Advisor:
Tisha Neufville
Recommended
Great Choices and Knowledgable
By: JeannieM
Reviewed on: 08 Feb 2018
Our agent primarily worked with Swain, but our experiences were all positive. They made excellent selections in accommodations and day trips in an effort to meet (and exceed) our desired activity goals. The companies utilized were professional and fun. The 1 transportation confusion was addressed swiftly, pleasantly and effectively. Swain was knowledgable and knew the best choices in New Zealand - I wouldn't hesitate to use them again!
Travel Advisor:
Candy Overland Davis
Recommended
Tour of Australia and New Zealand
By: Roweana
Reviewed on: 14 Feb 2018
Our experience with Swain Destinations was highly recommendable.
Travel Advisor:
Valerie Anderson
Recommended
Swain knows Australia
By: Andrew
Reviewed on: 15 Feb 2018
My California based travel agent contacted Swain for their local knowledge and contacts for arranging multiple trips within Australia.
There was a small mix up while I was in Australia and they quickly cleared it up and acted on my behalf. They were very professional and helpful during the entire process
Travel Advisor:
Theresa Quintarelli
Recommended
Trip of a lifetime
By: Simpson
Reviewed on: 27 Feb 2018
Everything was first class from start to finish...
Travel Advisor:
Vivian Paesano
Recommended
swain
By: Australia
Reviewed on: 11 Mar 2018
Good the drivers were well informed. One excursion was not as described we complained and were refunded 1/2 of our money.
Travel Advisor:
Kathy Grant
Recommended
Swain does it right
By: Aussie traveler
Reviewed on: 08 Mar 2018
Excellent. They have great options. Everything set up very well based upon our input and came off without a hitch. All of the guides were very personable, very professional and very informative. Airport transfers went smoothly. Drivers and guides arrived on time for all activities
Travel Advisor:
Mary Porter
Recommended
Australia and New Zealand
By: Susan
Reviewed on: 03 Apr 2018
The places we stayed were amazing! Wharekauhau was over the top wonderful. The service here was amazing. Nicholas, Grant, Matt and Shannon were especially memorable. We felt very pampered here. Treetops was also amazing. Another place with impeccable service. We loved everything about this place. Cape Kidnappers was also amazing and we had a great day of golf. Blanket Bay was unbelievably beautiful and especially memorable. And of course Southern Ocean Lodge in Kangaroo Island made me feel like I was in a James Bond Movie. Over the top wonderful. These are truly my 5 favorite places I have ever been in the world. I loved having pre dinner drinks and dinner included and it was fun getting to know others at the pre dinner drinks. The food was amazing everywhere. The service was the best at all of the places. Better than anywhere else we have stayed anywhere in the world. I would recommend the same trip to anyone.
Travel Advisor:
Michelle Jaykus Peck
Recommended
Australia and Fiji
By: Cydney
Reviewed on: 11 Apr 2018
Excellent! The hotels were fabulous as were the many, many adventures and excursions they planned for us!
Travel Advisor:
Arlene Humble
Recommended
New Zealand
By: Fran
Reviewed on: 21 Apr 2018
Our trip was seamless due to the employees of Swain. They were friendly and prompt always. We had a great trip.
Travel Advisor:
Gloria Welles
Not Recommended
Cookbook
By: Newbee
Reviewed on: 28 Apr 2018
I felt like this personalized tour was created like every other tour with the same stops and excursions as every tour I read online. Did not feel any thought went into it as an individual
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Recommended
So-So
By: alice1
Reviewed on: 07 May 2018
Swain is usually above reproach. However the arrangements in Perth did not go as planned. However, Georgia spoke with them and they refunded me a portion of my money.
Travel Advisor:
Georgia Schley Ritchie
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Recommended
Very good
By: Luis
Reviewed on: 17 May 2018
Very knowledgeable and very friendly.
Travel Advisor:
Peter Rubin
Recommended
Overall trip to New Zealand and Australia
By: Mary
Reviewed on: 28 May 2018
Overall, very good. Only one thing we'd rather have gone on the Hobbit Tour instead of the Glow Worm Cave. Other than that, tour was great.
Travel Advisor:
Theresa Quintarelli
Recommended
Not all promises were delivered
By: Carolyn
Reviewed on: 07 Jun 2018
Their overall proposal for our trip was adhered to in broad strokes, but important details were changed without our permission & to our disappointment. When we contacted them directly, during the trip, they responded promptly. We felt like we were promised, & paid for, one description of our trip & we received a lesser version - leaving us wondering about what happened to the money we paid, when we received less. As there were no itemized expenses ever presented, it was easy for them to "shortchange" us. Their site recommendations were, in general, wonderful, but one or two of their guides were not up to the Virtuoso level (& one was beyond awesome!), nor were some of the "experiences" they booked. They dropped the ball on a fairly routine train trip, causing an unnecessary interruption, requiring additional ticket purchase & on two occasions asked their guides to handle issues that were strictly administrative (causing confusion for guide & traveler). Wish there'd been fewer snags
Travel Advisor:
Carol Brant
Recommended
Perfect Trip!
By: AGW
Reviewed on: 14 Jun 2018
Swain developed a wonderful itinerary for my first trip to New Zealand! Loved it all and they were easy to work with and very responsive. I would definitely use them again!
Travel Advisor:
Linda Terrill
Recommended
Great Company!
By: Lissa
Reviewed on: 05 Jul 2018
They did a wonderful job planning our trip in Australia! They were very helpful, especially taking care of some changes! All of the tours were perfect! And the drivers and guides exceptional! I would definitely use them again!
Travel Advisor:
Michelle Boyles
Recommended
Quick Trip to India
By: mj
Reviewed on: 29 Jul 2018
This is the second time I've used Swain Destinations and they did not disappoint. The first time was for a trip to Australia, and it was spectacular. This trip to India lived up to those expectations. The Swain recommended accommodations were flawless, the drivers were punctual and helpful and the guides were fantastic.
Travel Advisor:
Deborah Trevino
Recommended
Reps Knowledge
By: Brenda
Reviewed on: 19 Aug 2018
Contact at Swain was helpful in knowing specific answers to several questions I had regarding Australia to help me make my final decisions.
Travel Advisor:
Debbie Kellogg
Recommended
Trip to Australia
By: Kristi
Reviewed on: 23 Sep 2018
Our trip to Australia was perfectly planned and executed- we had a stress-free amazing vacation!
Travel Advisor:
Catherine Parkin