DEPOSITS On confirmation of booking by your clients, a non-refundable deposit of NZ$250.00 per person is required to cover facilitation administration costs in the event of cancellation. Some hotels or special service suppliers require deposits to secure availability on specific booking dates. In such cases, and in compliance with New Zealand taxation law, we will require those deposits to be paid to us.  We will immediately pay the service supplier in trust for your client and advise confirmation.  Such deposits are subject to the cancellation policies of the supplier which we will advise before the deposit is made. FINAL PAYMENT Final payment is required a minimum of 30 days prior to the clients arriving in New Zealand. CANCELLATION CHARGES Cancellations must be advised in writing.  The date of cancellation will be the first weekday date, excluding Saturday, Sunday and Public Holidays, that Southern World New Zealand receives the written advice. • More than 60 days prior to arrival date – deposit forfeited, plus any charges passed on to us by the New Zealand land suppliers • Between 30 days and the arrival date  – 100% deposit forfeited, plus 10% of the total tour cost, plus any charges passed on to us by the New Zealand land suppliers