American Stories Travel Booking Terms & Conditions
The purchase of any travel booking constitutes a legally binding agreement between the traveler(s), customer(s), and/or purchaser(s) (collectively, “Customer”) and American Stories Travel, Inc. (“American Stories Travel” or “AST”), pursuant to the following Terms & Conditions (“Terms”).
1. Customer Information
To complete a booking, Customer must provide the following information:
- Credit card or approved payment method information (American Stories Travel will provide a secure payment link upon request);
- Full legal name of the primary guest and each guest included in the booking.
2. Authority to Bind Other Travelers
The individual completing the booking represents, warrants and covenants that such individual has full legal authority to accept these Terms on behalf of the Customer, including all travelers included in the booking, and agrees to be solely responsible for informing each Customer of these Terms. All Customers shall be jointly and severally bound by these Terms.
3. Right to Refuse Bookings
American Stories Travel reserves the right, in its sole discretion, to deny or decline any booking.
4. Payment/Currencies
All prices are quoted and payable in United States Dollars (USD), unless expressly stated otherwise in writing. 100% of the program fee is due at the time of booking unless otherwise specified in writing by American Stories Travel.
Customer acknowledges that certain services may be contracted by third-party suppliers in foreign currencies and agrees that AST bears no responsibility for fluctuations in foreign exchange rates, currency conversion costs, or banking fees imposed by financial institutions or payment processors (“Foreign Currency Costs”). Foreign Currency Costs are inherent risks of travel and are the sole responsibility of the Customer. AST does not guarantee any exchange rate and shall not be liable for differences between quoted prices and amounts charged by any third party for Foreign Currency Costs.
5. Rates and Availability
Rates and availability are subject to change until all services are confirmed. No booking is considered confirmed until full payment is received and the booking is processed by American Stories Travel.
Bookings requiring services that cannot be immediately confirmed may not be accepted fewer than three (3) business days prior to the first travel component. Late booking fees may apply for bookings confirmed within seven (7) days of travel.
Rates may be impacted by supplier repricing, governmental taxes or fees, or foreign exchange rate fluctuations. Any increase in costs arising from such factors will be passed through to the Customer prior to confirmation. Once confirmed, rates are locked except for increases caused by government-imposed charges, supplier surcharges, or extraordinary currency-related events beyond AST’s control.
6. Cancellation Policy (Individual Bookings)
Except as otherwise stated in these Terms, upon cancellation for any reason, AST will retain 100% of the cost of any non-refundable services, including but not limited to, special events, theater tickets, sporting events tickets, concert tickets, attraction tickets, hotel rooms and applicable no-show penalties. In addition:
- For cancellations made forty-six (46) days or more prior to arrival, AST Will retain 50% of the booking cost.
- For cancellations made forty-five (45) to thirty-one (31) days prior to arrival, AST will retain 75% of the booking cost.
- For cancellations made thirty (30) days or fewer prior to arrival, AST will retain 100% of the booking cost.
7. Reschedule Policy
Requests to reschedule a booking are subject to availability. A rescheduling service fee may apply, in addition to any increase in prices by third-parties and any non-refundable services already booked.
8. Group Terms & Conditions
Payment Terms
- 25% non-refundable deposit due at booking.
- 25% due 150 days prior to first booked day.
- 50% due 90 days prior to first booked day.
Change in Group Size
Adjustment reductions up to and including 10% are allowed without refund. Adjustments larger than 10% require a new quote.
Cancellation Policy
- For cancellations made one hundred and fifty (150) days or more, AST will retain 25% of the booking cost.
- For cancellations made one hundred and forty-nine (149) to ninety (90) days prior to first date of booking, AST will retain 50% of the booking cost.
- For cancellations made eight-nine (89) days or less prior to first date of booking, AST will retain 100% of the booking cost.
Credit Toward Future Travel
Credits may be granted at AST’s sole discretion and must be used within 12 months.
Accepted Payment Methods
ACH, wire transfer, check, or money order.
Additional Terms
Supplier policies may apply and will be disclosed upon confirmation.
To the extent there is any conflict between the Group Terms & Conditions stated in this Section 8 and the rest of these Terms, the terms stated in these Group Terms & Conditions shall control with respect to all group bookings.
9. Travel Protection
The purchase of travel insurance is strongly recommended. Coverage depends on the specific policy purchased. American Stories Travel is not an insurance provider or agent, has no responsibility for the submission, processing, or outcome of insurance claims, and does not provide advice on insurance policies. All claims must be submitted directly to Customer’s insurer.
10. Restaurant Reservation Policy All restaurant reservations are subject to availability. Many restaurants do not accept reservations until thirty (30) days or fewer prior to the reservation date. Requested times are not guaranteed. If an alternative time is available, it will be booked and Customer will be notified.
Many restaurants require a credit card to secure reservations. American Stories Travel may use its corporate card to hold such reservations. Customer is fully responsible for all no-show fees, late arrival penalties, and cancellation charges imposed by the restaurant (“Restaurant Charges”). ALL RESTAURANT CHARGES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER AND WILL BE CHARGED TO THE CARD ON FILE. TO THE EXTENT AST IS UNABLE TO CHARGE CUSTOMER’S CARD ON FILE FOR RESTAURANT CHARGES, CUSTOMER AGREES TO REIMBURSE AST WITHIN THIRTY (30) DAYS OF AST’S INVOICE.
11. Weather
Tours and services operate rain or shine. If conditions are deemed unsafe by a supplier, AST will attempt to reschedule. If rescheduling is not possible, Customer will receive any refund actually issued to AST by the supplier.
12. Overtime, Additional Services, and Late Arrival
Any overtime, additional services, or costs incurred due to Customer actions or delays are the responsibility of the Customer and will be billed after the event. Customer is responsible for notifying AST of changes in arrival or departure schedules. Failure to do so may result in additional charges, which Customer agrees to reimburse promptly. AST is not responsible for losses caused by any third-parties, including but not limited to, carrier delays or cancellations.
13. Responsibility/Liability
American Stories Travel acts solely as an agent for third-party suppliers. AST does not own or operate any airline, hotel, transportation provider, venue, guide service, or other supplier. All such suppliers are independent contractors, and AST is not responsible for their acts or omissions.
To the fullest extent permitted by law, American Stories Travel shall not be liable for any injury, loss, death, damage, delay, inconvenience, or expense arising from acts beyond its reasonable control, including but not limited to as set forth in Section 20.
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IN ALL CASES, AST’S TOTAL LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID FOR THE PORTION OF THE BOOKING THAT GAVE RISE TO THE CLAIM. AST SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
14. Health and Special Requirements
Customer is solely responsible for compliance with health regulations, vaccination requirements, testing mandates, and associated costs.
15. Assumption of Risk
Customer acknowledges that travel involves inherent risks. By participating in services arranged by AST, Customer voluntarily assumes all risks of illness, injury, property damage, and/or death and waives any related claims against AST.
16. Refunds and Currency Conversion
Any approved refund will be processed in USD and calculated based on the amount actually received by AST, net of supplier costs, exchange losses, and banking fees. AST is not responsible for differences caused by exchange-rate fluctuations between payment and refund dates.
17. Special Events
The following events are all non-refundable:
- Thanksgiving 2026
- Rockefeller Center Tree Lighting 2026
- New Year’s Eve 2026
If any of these special events is canceled due to a supplier or third-party organizer, AST will refund to Customer all refundable amounts paid or, at its discretion and with Customer’s consent, transfer the amounts paid for the same special event in 2027. AST strongly recommends that Customer obtain travel insurance for each special event booked.
18. Extraordinary Currency Events
In the event of extreme currency volatility, devaluation, government exchange controls, or supplier repricing due to currency instability, AST reserves the right to revise pricing or offer comparable alternative services. If no alternative is available, Customer’s sole remedy shall be limited to recoverable refunds actually received from suppliers.
Updated on 02/10/2026.
For the rest of our Terms and Conditions, including Customer Conduct and Compliance, Force Majeure, Chargebacks and Payment Disputes, Time Limitation on Claims, Governing Law/Alternative Dispute Resolution, Language, Severability, and the Entire Agreement please click here: https://www.americanstoriestravel.com/terms-conditions/
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