Avis Car Rental

Avis Budget Group

Avis Car Rental

Avis Car Rental operates one of the world's best-known car rental brands with over 5,700 locations in more than 165 countries. Avis has a long history of innovation in the car rental industry and is one of the world's top brands for customer loyalty. Avis is owned by Avis Budget Group, Inc (Nasdaq: CAR), which operates and licenses the brand throughout the world.

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Reviews and Recommendations for Avis Car Rental


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By: Harps1

Reviewed on: 11 Sep 2013

No surprises. Car ran fine and staff were knowledgeable if not curt and unsmiling at the airport pick up counter.
Travel Advisor:  Rick Kritschgau

great experience

By: kh

Reviewed on: 03 Oct 2013

ready and waiting..great little car ..drove thru france
Travel Advisor:  Timothy Krenzien

They do try harder

By: Not provided

Reviewed on: 20 Nov 2013

Good service. It's a sign of good service when one cant remember the details of a car rental event. Everything went as expected... as it should!!
Travel Advisor:  Sharon Cooper

it worked

By: kb

Reviewed on: 24 Sep 2014

the cars were in good condition, they were clean and performed as required.

Friendly service

By: Liz

Reviewed on: 15 Feb 2015

We had a minor fender bender with a rock in Kaua'i, Hawai'i (cracked the bumper). The Avis representatives were professional and understanding when I called to report the accident. We were supplied with a new car so we could sign up for their insurance in case we had any other problems during our trip. Both cars that we rented had minor issues. The first car had an undercarriage noise while driving from the very beginning and the check engine light went on just before we returned it to Avis (nothing to do with the minor bumper damage). The second car had a warning on the dash that said it needed an oil change. We made the representative aware, and he said that the mechanic probably didn't reset the message after the recent oil change. He gave us an option of changing our car, but it was closing time and we decided not to. After that, each time we used the car, we changed the read-out so we wouldn't have to look at that warning on the dash all the time.
Travel Advisor:  Rosemarie Spinney

Nice Ride!

By: FTroop

Reviewed on: 22 Mar 2015

We asked for a full size SUV and were pleasantly surprised with the 2015 Chevy Suburban. Avis always does a great job. They know their stuff!
Travel Advisor:  Joan McGee

Jennifer got me an Upgraded Car

By: PennyLane

Reviewed on: 20 Apr 2015

Jennifer booked my car rental on a recent business trip to LA. I typically book the lowest priced car rental to be mindful of business expenses. However, since I booked my car through Jennifer, I was extended an upgrade. The rental car associate even allowed me to choose my vehicle. Jennifer makes travel, whether for business or pleasure, a breeze. I never worry about my air, hotel, or car knowing that Jennifer has handled all the details. Thank you, Jennifer!
Travel Advisor:  Jennifer Mercado


By: muffin

Reviewed on: 08 Sep 2015

The car we rented was not available, so the attendant up-graded. Very good service, would recommend.
Travel Advisor:  Debbie Reimer

Great Problem-Solver

By: Ellie

Reviewed on: 30 Jul 2016

Brenda gracefully and quickly resolved a number of errors that I made in planning this trip. She is not only a great problem-solver but, also, a patient one.
Travel Advisor:  Brenda Tolson

Expert advice

By: Dee

Reviewed on: 18 Aug 2016

She did handle this for me perfectly and made it as painless as possible.
Travel Advisor:  Christine Serio

Agent was helpful

By: Ma'am

Reviewed on: 15 Oct 2016

The Avis agent was very helpful with reservation. The only complaint was the wait to see an agent, were in line for more than an hour.
Travel Advisor:  Julie Raines

expert friendly service

By: Rose M.

Reviewed on: 18 Oct 2016

We landed in San Francisco and found that the car we thought we were getting was not available for us. Well, Vincent went out of his way to find us a beautiful car that more than met our needs. He turned a problem into a heart warming experience. By the time we left Avis, we felt like we'd connected with a gentleman who was truly concerned with the satisfaction of his customers. Thank you Vincent! I'm so glad you were at the counter when we came in.
Travel Advisor:  Marla Ceresne
Not Recommended

avis not so much

By: i am who i am

Reviewed on: 10 Jan 2017

although I had a reservation for a small car, I was given a four door and told that was all they had.

new Zealand

By: RobR

Reviewed on: 31 Jan 2017

All as expected
Not Recommended

Avis not good at this location

By: Steve

Reviewed on: 02 Mar 2017

Car rental was there and ready to go, however the car had a loose license plate that rattled to whole time. The windshield washer fluid was empty, and in Fla. you need it often. The car didn't look like it was cleaned before we got it either. Luckily all we need the car for was to go to and from the hotel & airport. Next time Ill get an Uber.

Rental car

By: Holly

Reviewed on: 29 Mar 2017

Nice car and no complaints! Long lines at the Phoenix airport but super easy rental return.
Travel Advisor:  Lauren Parry
Not Recommended


By: old

Reviewed on: 20 Apr 2017

we had car 5 hours total and were charged over$ 200.


By: John

Reviewed on: 24 Apr 2017

Satisfactory service, but Enterprise was better
Travel Advisor:  Cheryl Everhart

Africa Trip

By: KS

Reviewed on: 12 May 2017

No problems encounterd.


By: kpm

Reviewed on: 27 Jun 2017

As usual, Avis was very dependable and reliable. We had great service.
Travel Advisor:  Cristina Buaas


By: TB

Reviewed on: 18 Jul 2017

Never an issue with Avis.

Car rental

By: Malcolm family

Reviewed on: 28 Jul 2017

All good and worked fine

Good car

By: Ellen

Reviewed on: 13 Aug 2017

Car was just the right size
Travel Advisor:  Victoria Seltzer

Maine Trip

By: Rex

Reviewed on: 27 Aug 2017

I was very pleased with my rental car
Travel Advisor:  Melanie Thomas

Car Rental

By: Cindy

Reviewed on: 06 Oct 2017

Good. We got mini-van as requested which was available on-time in Jackson Hole, WY with return in Portland, OR.
Travel Advisor:  Jane Hersom

National FFA Convention

By: Mitch

Reviewed on: 12 Nov 2017

Avis was easy to work with and the vans were clean and ready to go. The employees were very friendly and got us in and out in a flash.
Travel Advisor:  Debbie May


By: Sam

Reviewed on: 29 Jan 2018

All good. Good car and service.

car rental

By: lina,claudio,domenic

Reviewed on: 01 Feb 2018

we used Avis almost every time, they have great service, never had an issue with car type or size for our needs
Travel Advisor:  Maureen Johnson


By: Lori Donnelly

Reviewed on: 03 Feb 2018

The rental car was great no problems and were equipped with two car seats.
Travel Advisor:  Annie Humble - Gougler

Australia and New Zealand trip

By: SC Traveler

Reviewed on: 15 Feb 2018

Average. Typical understaffed car rental company
Travel Advisor:  Birgit Navarre

Yes on Avis

By: DM

Reviewed on: 14 Apr 2018

We liked our 7 passenger van that we had reserved and they were helpful at the checkout counter.
Travel Advisor:  Kimberly Georgi


By: 3625

Reviewed on: 04 Jul 2018

We required a SUV, as we had 4 people with luggage. One of the "smaller" SUV would have been adequate. We got upgraded to a full size GMC Yukon SUV. It worked great, but thank goodness we did not have to park it anywhere. It was like driving a bus.
Travel Advisor:  Brenda Ostlund

anchorage Avis

By: Sheehan Alaska

Reviewed on: 15 Jul 2018

Other than an almost hour wait time to pick up the car, a great experience with Avis in Anchorage
Travel Advisor:  Ellen Goldman

UK Hire - 3weeks

By: jonob

Reviewed on: 18 Jul 2018

car excellent - paperwork complex and insurance confusing

Some Avis issues

By: smokey

Reviewed on: 12 Jul 2018

Bad news that the mid-sized SUV they had for me was not cleaned well. They made it up by upgrading me to a full-sized SUV. Another thing that drives me nuts is the wait for toll road fees and charges. They told me I could log on to etoll.com and get this info but then an agent on line told me I couldn't. Said the wait for those charges will be 2-6 weeks. Hard to bill back for charges that much later.
Travel Advisor:  Kim Johnson

Turks and Caicos 2018


Reviewed on: 31 Aug 2018

I use Avis for business all the time and they are good to work with.
Travel Advisor:  Helen Jordan
Not Recommended

Rocky Mountain Park

By: Rocky Mountain High

Reviewed on: 03 Sep 2018

Perhaps we caught them on a bad day, but customer service was not prepared for the volume of car rentals they day we arrived. The total transaction time (2 hours) was beyond reasonable.
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Friendly Staff

By: Nicole

Reviewed on: 10 Sep 2018

The Avis Car rental office in Florence runs circles around the locations I've been to in the US. Their check in process is painless. We gave them our names when we walked in, took a number, and sat on one of their nice couches. We waited no more thant 5-10 minutes to be seen at a rather popular check-in time. What really stands out to me about this particular Avis is the friendly staff. The key to our car was already in a marked envelope ready for us to take. My husband was nervous about our GPS on our phones not working so we decided to rent the GPS from the Avis. The staff helped us program in our destinations before we left the office to make sure we didn't get lost or confused using the GPS. So nice!
Travel Advisor:  Vicky Kuperman

Car rental

By: Ben and Ashley

Reviewed on: 08 Oct 2018

The mustang we rented was very nice, and Avis was very easy to work with. No problems at all.
Travel Advisor:  Dianna Cooper

Florida Vacation

By: Roger

Reviewed on: 21 Oct 2018

Very prompt, had no problem, on renting, or returning car.
Travel Advisor:  Justina Latimer

AVIS is good


Reviewed on: 04 Nov 2018

One of the better airport rental car experiences I have had. Avis ABQ airport is a solid choice
Travel Advisor:  Cristina Buaas
Not Recommended

Brand New Car, No Tail Lights

By: csbart

Reviewed on: 04 Nov 2018

We rented our car in Paris and were traveling to Normandy with 4 adults. They initially had a sporty coupe waiting for us, though we booked an SUV. It took a half an hour+ to sort and find a vehicle that would fit us. While on the road at night, we had several lights flashed and passerby’s waving to our attention. We pulled over to discover our tail lights did not work. Hours on the side of the road trying to read a French manual, a phone call to the rental company, and a very kind truck driver who stopped to help ... we realized it was an issue we couldn’t fix. We turned our emergency flashers on for the rest of the drive so cars could see us from behind. The following days we opted to not drive at night. When returning the car we pointed out the issue to Avis and got zero customer service or attention on the matter. After some pushback we were given a very small refund, but all we wanted was to have been able to trade or fix the car while traveling.


By: Alan Bolly

Reviewed on: 27 Jan 2019

When you are a Wizard Number everything goes smooth;y!

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