Fairmont Orchid, Hawaii

Knows what I like and need in a vacation...always comes thru!

We had another enjoyable visit to the Fairmont Orchid. A special treat this time was the number of whales frolicking close in. Delightful!!

The Fairmont Orchid was fantastic. Upgraded room on check-in, beautiful room, gorgeous beaches and incredible staff.

Overall, this is a nice hotel on the big island. The setting is great. However, a bit far from food unless eating at the resorts restaurants. Breakfast was nice for a day or two but became a bit monotonous. Everybody was extremely nice throughout. Overall, a nice hotel but not one that blew me away or overly impressed in any facet.

Our stay was exceptional. We go every year. It is one of our favorite places to go. The hotel staff are always very friendly and helpful. The hotel grounds are beautiful. Love it.

We began our trip at the Fairmont Orchid, a beautiful hotel. We were greeted by a very friendly staff after a very long travel day and felt immediately relaxed! As we spent the most time at this hotel, we did work with the Concierge to plan a few day drives, per John Chaffin's suggestions. Dinner reservations had been set up by John Chaffin and the Concierge in advance. As we had a few nights open for dinner, I did ask for a few of Rachel's, the Concierge, "local" suggestions. She guided us in the right direction each time! Brown's, at the Fairmont, is a wonderful restaurant, and we were perfectly appointed for our first Hawaiian sunset. "Poolside" (we usually sat near the ocean) service was amazing. Once we met Ed, he remembered us each and every day, and as someone who was born and raised on the Big Island, he was a wealth of local history! Because of Paul Klein and Virtuoso, we had a beautiful ocean upgrade and breakfasts included. Both huge perks!

Loved the hotel and location. Everyone was very friendly. Rooms fit us perfectly since we have two children 9 and 11 , finding a hotel that had two queens was not as easy as I would have thought on the Big Island. Grounds were amazing and the Brown restaurant has to be one of the top on the island. We loved the fun and sun pass that gave us access to snorkel gear and other fun beach toys. Getting a beach cabana was very key since not much shade on the beach. My parents would have melted otherwise. The transition to pool was easy and finding umbrellas was not an issue in the afternoons around the pool. Breakfast was very, very good so it was great that it was included (it is pricey). My daughter loved looking what the new pancakes would be each day. Lastly Hupuna state beach and the Mona Kea beach are a short drive north, Kings and Queens market is a short drive south if you need to shop more then whats at the shops at Mauna Lani.

Our accommodation was excellent and the hotels amenities,emplyees, restaurants, surroundings, etc. were great

great hotel and when we filed a minor complaint they handled it right away and gave us an upgrade.

It was a great place to start our trip. The grounds are really beautiful. The room was nice, nothing spectacular but no complaints. The staff were wonderful.

Beautiful resort with many things to do with the kids.

Due to Hurricane Lane, our tour had just arrived at the hotel. We were scheduled to stay there 3 nights. The staff were very good and cordial, especially since they had family concerns of their own during this time. I enjoyed the property and was quite well taken care of.

As usual, very pleasant and 5 star

Great choice. Tons of activities for all ages (from 8-75). Accommodations were lovely and all rooms were close together. Housekeepers were first class....morning and evening turn down service. Pool and lagoon, choice of restaurants and fantastic breakfasts! Beautiful sunsets. All around excellent staff.

The GOLD level is a must and if I return that's where I would stay. Rooms were comfortable and clean. Food options could be a little more expansive. Views were terrific. I do wish there was some adult only time in the pool.

Grounds were nice. Hotel lacked attention to detail. It was OK. Not great and not bad. Service was just OK... Staff was not friendly but I cant say that they were unfriendly either. Only one pool which made it very crowded. Lots of rules that they make you follow as far as cabanas and times, etc... Food was OK but service was slow. Room was fairly nice but some things didn't work and needed up graded. Beach was small and very crowded...

hotel a little dated but beautiful location and immaculate and well landscaped grounds. Staff friendly. Restaurants good. brand new equipment in fitness center.

Nice resort full of families and couples. Good location to explore the island from while still feeling like you're in hawaii. Only complaint was the lunch options. Menu was a little small for us and food wasn't amazing. But the dinner restaurants were good. Concierge was great with helping to plan some day trips.

Beautiful hotel. Everything was clean and lovely. Restaurant was excellent. Will definitely stay there again.

A very nice resort on the Big Island. Little did I know I had stayed there almost 30 years earlier on my honeymoon! Nice to be back!

Excellent service…beautiful setting especially outdoors. Much to do on the resort grounds. Food was excellent.

We had a wonderful time at the Fairmont Orchid. This was a new location suggested by our agent, Michele. The resort was beautiful and the service was excellent,. We really enjoyed all the restaurants, pool and luau. We will definitely return.

Cordial staff, beautiful setting.

We loved our stay at the Fairmont. While this resort books a lot of conventions, we loved it for our 10 year anniversary. Since everyone was at the convention, a lot of time we had the pool area to ourself in the morning and it was easy getting a table to dine. Property and rooms were very clean and have beautiful views of the sunset. Loved being able to snorkel in the ocean by the beach attached to the resort.

Fairmont Orchid has the most beautiful grounds and is located on the west side of the Big Island, close to the highway and restaurants, although there was no reason to ever leave the resort, super service.

Las instalaciones son muy buenas al igual que la ubicación. El servicio en los restaurantes bastante deficiente y la comida no esta a la altura de otros hoteles Fairmont que hemos visitado.

Their little cove is the best and hotel great, food is great and staff is wonderful. With or without kids we highly recommend

This was my second time on the Fairmont Orchid property this year! This property is perfect for a nice relaxing getaway! This property has everything you need, and the staff are all super hospitable! Thank you all for another great stay!!

We spent 6 nights at the Fairmont. Accommodations were excellent. Hotel is laid out very well with wide oceanfront exposure. Rooms and beds were extremely comfortable. Cocktails and bar food were very good. Staff catered to all of our needs. I will return!!