The Westin Palace, Madrid

A hotel built for a king

The Westin Palace, Madrid

The Westin Palace Madrid is ideally located in the heart of Madrid, surrounded by enriching museums like Prado, Reina Sofia and Thyssen-Bornemisza, restaurants and shopping district. This 5-star hotel has thrived since its opening in 1912. It combines history, architecture and a breath of innovative and revitalizing experiences. The hotel features 470 rooms, including 51 suites, to cater to different types of guests, for both business and leisure, in a luxury environment. The magnificent public areas and la Rotonda restaurant are considered must-sees in Madrid, as is its Asian Gallery, considered Madrid’s best Asian restaurant.

Hotel Tip

The concierge can arrange a private guided tour of the Prado Museum; even the museum itself doesn't organize tours.

Virtuoso Preferred Supplier Since 01 Jan 1997

Virtuoso Amenities   

    For 2019:
  • Upgrade on arrival, subject to availability
  • Daily Buffet breakfast, for up to two in room guests
  • A complimentary lunch or dinner for up to two people per room, once during stay, excluding alcohol, taxes and gratuities
  • Complimentary Wi-Fi
  • Early check-in/late check-out, subject to availability

Reviews and Recommendations for The Westin Palace, Madrid


of 23

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All reviews are from confirmed guests sharing exclusive insights

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highly recommend

By: Don

Reviewed on: 20 Nov 2013

Great location - walk to museums, shops,wonderful tapas bars. Beautiful and unique dining area and bar. Good service.

Friendly luxury

By: MA

Reviewed on: 10 Aug 2016

We enjoyed our stay at the Westin Palace in Madrid. The staff was uniformly helpful, friendly and eager to please. Our room was very comfortable, and the bathroom was great. Room service was amazingly quick, and the concierges were very helpful and met all of our requests. The only things we were not 100% pleased with were the food (room service menus very blah and the dinner we had at the Rotunda restaurant was good but not great) and the television, which offered very few channels and had a prehistoric remote. All in all, very pleased with hotel and would probably go back again, although we might try the Ritz next time!
Travel Advisor:  Jonathan Phillips

The Westin Palace, Madrid, Spain - Outstanding

By: aikolt

Reviewed on: 05 Sep 2016

From the accommodations to the personnel, the Westin Palace in Madrid, Spain was outstanding. The location was great and close to the train station, as well as many monuments, museums and excellent eateries. The decor and grandeur of the Westin Palace made our visit to this incredible city that much more special! We would recommend this property to our friends and family visiting Madrid in the future and if we were to return to Madrid, we'd stay there again!
Travel Advisor:  Jenny Wilkinson

Excellent Choice

By: Tom and Jan

Reviewed on: 06 Oct 2016

Beautiful room, good service, spectacular public spaces, wonderful location--near all the major museums.
Travel Advisor:  Karen Howland

Westin Palace Madrid

By: DaveC.

Reviewed on: 07 Oct 2016

Beautiful hotel. Great location near the Prado Museum and walking distance to Plaza Mayor.
Travel Advisor:  Birgit Navarre

Lovely hotel

By: Wominos

Reviewed on: 28 Oct 2016

Great hotel, clean, good room size, excellent staff, good food, good location, excellent amenities
Travel Advisor:  Brenda Ostlund


By: Patti & Don

Reviewed on: 28 Mar 2017

Really lovely with very thoughtful staff !
Travel Advisor:  Bettie Lee


By: Al P

Reviewed on: 10 May 2017

loved the hotel, the room was the best hotel room we ever had.

Westin Palace

By: Mimi

Reviewed on: 02 Jun 2017

Beautiful hotel with wonderful location.
Travel Advisor:  Jane Rosenkrantz


By: Ricky

Reviewed on: 23 Jun 2017

The Westin Palace was a beautiful hotel and centrally located to everything we wanted to do in Madrid for our two-night-stay. The service from reception, house-keeping, the bellmen, and the concierge was fantastic.
Travel Advisor:  Sarah Lee

The Palace Hotel

By: Traveling Suitcase

Reviewed on: 07 Aug 2017

The Palace Hotel was wonderful for many reasons; the service desk helped in many different ways; rooms were very nice and big ; the food at breakfast was great so many things to choose ; the location was great
Travel Advisor:  Ann Caraway


By: Carol

Reviewed on: 26 Oct 2017

Lovely hotel. Excellent location
Travel Advisor:  Carolyn Greenberg

Great Location and Service

By: Joe

Reviewed on: 09 Nov 2017

We enjoyed this hotel very much. The location is excellent. Staff was great, and greeted us warmly on arrival. All our requests were taken care of, and housekeeping did a good job in keeping our room clean. Food was excellent, and the breakfast had a lot of options of good quality. The dinner was especially memorable.
Travel Advisor:  Ourisman Travel

beautiful palace

By: flockolambs

Reviewed on: 08 Jan 2018

this hotel was stunning. we had a wonderful experience staying here and the staff was attentive and so delightful. the breakfast was a treat and it is so centrally located that you cannot miss the sights if you stay here. Muy Bueno!!
Travel Advisor:  Ron Phillips


By: Michael Hack

Reviewed on: 25 Jan 2018

Travel Advisor:  Suzette Mack
Not Recommended

great location

By: Melissa

Reviewed on: 09 Feb 2018

noisy lots of construction. great hotel but staff in restaurant not friendly


By: Max

Reviewed on: 18 Mar 2018

Wonderful hotel and great location
Travel Advisor:  Shelley Fremont


By: James

Reviewed on: 14 Aug 2018

enjoyable, an older style hotel

Love Madrid

By: Bermuda

Reviewed on: 31 Aug 2018

A lovely hotel in a great location in a wonderful city!
Travel Advisor:  Patty Petty
Not Recommended

Not a five star

By: Pghbabe

Reviewed on: 21 Oct 2018

The location is good but the hotel is overrated. The breakfast buffet was ordinary though the room was spectacular where the food is served is beautiful. I believe the drinks were way overpriced

Westin palace

By: general k

Reviewed on: 21 Oct 2018

very nice hotel, wonderful restaurant, seemingly great location (only had 14 hours overnight there.
Travel Advisor:  Ourisman Travel


By: Davide

Reviewed on: 07 Jan 2019

It’s a great hotel in a great location
Travel Advisor:  Steve Kuriga

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