The hotel is currently closed due to hurricane damage and scheduled to re-open October 1, 2018
- Upgrade on arrival, subject to availability (excludes club level and suites)
- Buffet breakfast daily for up to two in-room guests, served at Mares Restaurant
- A $100 USD equivalent Food & Beverage credit to be utilized during stay (not combinable, not valid on room rate, no cash value if not redeemed in full. The credit excludes Il Mulino NY restaurant, Little Switzerland and Tiffany & Co. stores)
- Early check-in/late check-out, subject to availability
- Complimentary Wi-Fi
Reviews and Recommendations for The Ritz-Carlton, San Juan
of 6 guests
Virtuoso Verified Traveler
All reviews are from confirmed guests sharing exclusive insights
Sort reviews by
Reviewed on: 31 Dec 2013
The amenities are lovely and the staff quite helpful, but during the holidays at least it is crowded.
Travel Advisor: Deborah Bush
Reviewed on: 29 May 2014
Travel Advisor: Lynda Johnson
Great way to finish our vacation!
Reviewed on: 06 Oct 2014
We only stayed one night as we were coming back through San Juan returning from the BVI. From the time we checked in, we were treated with the best service I could have asked for. The entire staff was friendly and you genually felt like they were glad to have you. I would certainly recommend this hotel for anyone staying in San Juan. My wife has family in Puerto Rico and I'm sure we will get the pleasure of staying here again in the future.
Travel Advisor: Deborah Barth
Beautiful, and superb service
Reviewed on: 10 Apr 2015
Hotel is beautiful. Very nice pool and beachfront. Monday through Thursday it was easy to find seats at the pool and get reservations at restaurants, but we noticed Friday that it got much more crowded -- the weekend is likely the same. We enjoyed several of the restaurants on-site (BLT Steak, Ocean Bar, Lobby Lounge) and also went to Old San Juan for one of the best meals we've ever had at Marmalade, on the concierge's recommendation. The Ritz property was amazing and the service was unbelievable. We spent most days on the beach but opted for an ATV tour at Campo Rico one day (organized by the Tour Planner at the Ritz), which was quite an adventure.
Travel Advisor: Kelly Millington
Great for a quick trip
Reviewed on: 29 Apr 2016
We had a great long weekend at the Ritz. The service was great, and the location was fantastic for a quick long weekend - it is super close to the airport.
Travel Advisor: Alisa Cohen
Ritz San Juan
Reviewed on: 26 Jan 2017
Likes: wonderful restaurant/bars, helpful and friendly staff, beautiful setting, convenient proximity to airport. Rooms: Hotel is dated (lobby is renovated); the rooms are nice, but no modern upgrades, just a comfortable room. We were upgraded for a relatively nominal fee (less than prices online). Dislikes: quite a hike to Old San Juan, the beach/pool experience & the concierge staff. Beach/Pool: towels are old, thin, & stained, beach chairs & umbrellas are cheap & way below "Ritz" level, too few chairs & tables, and the staff is too thin. The hotel was not at capacity and still too few chairs--made for a frantic/hectic experience to get situated at beach/pool. Most people are going there for the beach, so it should be a top notch experience. Concierge was not helpful in the least (wouldn't write down names of places, didn't call to cancel a reservation when we asked, etc.). I would still stay again b/c it's a quick flight, great staff, & lovely setting with good restaurants.
Travel Advisor: Jennifer Polito Waigand