Virtuoso Amenities   

For 2018:

  • Upgrade on arrival, subject to availability
  • Full breakfast daily, for up to two in room guests, served in restaurant
  • $100 USD Equivalent Resort or Hotel credit, to be utilized during stay (not combinable, not valid on room rate, no cash value if not redeemed in full)
  • Early check-in/late check-out , subject to availability
  • Complimentary Wi-Fi

Reviews and Recommendations for Viceroy Riviera Maya


of 4

Virtuoso Verified Traveler

All reviews are from confirmed guests sharing exclusive insights

Sort reviews by

Solo Traveler Had a Great Experience

By: Susan

Reviewed on: 21 Aug 2014

I just returned from 5 nights as a solo guest at the Viceroy. I never once felt uncomfortable or less important than the other hotel guests who stayed as couples. In fact, the Viceroy staff were extremely thoughtful to me as a solo traveler. When I arrived, my fabulous villa was tastefully decorated to celebrate my birthday, which was a nice surprise. One evening, I returned from dinner to find a hot bubble bath waiting for me. Everyone was attentive, but not intrusive. The food was very good, and the chef stopped by to introduce herself and offer her flexibility if I had wishes off the menu. When I asked to eat dinner in a quiet place to read my book, the staff always readily agreed without hesitation.
Travel Advisor:  Sam McClure

Loved Viceoy Riviera Maya

By: Possum

Reviewed on: 04 Feb 2017

Beautiful resort. Customer service is over the top-will definitely go back. Virtuoso provided an upgrade when we arrived and an extra breakfast for our group. Thank you! This was a mother daughter trip and we will remember as a very special time for us.
Travel Advisor:  Sally May

Change of plans

By: P~

Reviewed on: 13 Mar 2017

With our change of plans, the resort was 100% accommodating. Could not have asked for more. First class operation.

This is the perfect place to relax

By: Julie

Reviewed on: 21 May 2017

I was looking for a beautiful, relaxing retreat and I found it at the Viceroy. The Viceroy is amazing--the service was impeccable and the accommodations were beautiful and really quite peaceful. I only wish I could have stayed longer. I highly recommend it.
Travel Advisor:  Alicia Doak