Fairmont Scottsdale Princess

I used food service and spa - both excellent. Accommodations excellent as well, plus good access to 101.

The property was great. We enjoyed the restaurants - Bourbon Steak and La Hacienda. The spa services we received were great, but over-priced relative to other spas we have experienced at resorts. We did have two experiences with customer service that were disappointing. The first was upon initially entering one of our rooms, our daughter stepped on a fish hook in the carpet. While she was not injured, it could have been much worse. We were unable to get the hook from the carpet, so we called maintenance. They sent someone to remove the hook, but we did not receive any follow up from management to ensure our daughter was ok, to apologize, etc. The second occurred when ordering a drink from the bar. The bartender raised an entry in the bar to go behind it and accidentally spilled a glass of water which caused the glass to break on the bar and I was showered with water and debris. No injury and the bartender apologized, but then proceeded to charge me for the drink I ordered.

Top to bottom, one of the best resorts I've ever stayed in. Note: we stayed in a "Gold Room" which was fantastic.

We enjoyed our stay and excellent service from the staff. The birthday cake was a special touch!

The resort was outstanding in service and attention to their guests needs.

Good except for checking in with 2 mile car waiting line to get in. Had to sneak around car line to avoid 2-3 hour line to get in. Resort should establish separate entry for overnight guests versus Christmas event guests

First class service and accommodations. A beautiful hotel and grounds. I would give them 5 stars.