The Towers at Lotte New York Palace

Timeless Elegance

The Towers at Lotte New York Palace

A hotel within a hotel, The Towers welcomes you to 176 luxurious guest rooms and suites with stunning views, unparalleled service, and high-end amenities. For a unique breakfast that recalls the city’s iconic past while offering distinct of-the-moment meals, visit VILLARD Restaurant. Pomme Palais, a French market café, offers on-the-go breakfast options, entrees, and whimsical treats. Classic cocktails are crafted in Trouble’s Trust and Tavern on 51. Rarities is a hidden gem located within the landmarked mansion; it creates an atmosphere of prestige and privacy and has a collection of rare wines and fine spirits.

Hotel Tip

West-facing rooms and suites offer sweeping views of the city skyline and St. Patrick's Cathedral.

Virtuoso Preferred Supplier Since 01 Aug 2004

Virtuoso Amenities   

    For 2019:
  • Upgrade on arrival, subject to availability
  • Breakfast for two daily (up to $100 value per room per day inclusive of taxes & gratuity) available in Villard Restaurant, Pomme Palais Bakery or via In-Room Dining
  • $100 USD Spa Services credit, to be utilized during stay (not combinable, no cash value if not redeemed in full)
  • Early check-in/late check-out, subject to availability
  • Complimentary Wi-Fi

Reviews and Recommendations for The Towers at Lotte New York Palace


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Not Recommended

Not Recommended!

By: Neil

Reviewed on: 12 Oct 2013

I felt it was overpriced for the amount of service. Absolutely nothing special about the room or the service. I would not stay there again. Upgrades were not available


By: Traveling Retirees

Reviewed on: 06 Nov 2013

The Hotel was nice and comfortable, however, the nights that we were staying there, they were doing construction work which was quite disturbing. Just outside of the bar area, major drilling and noise were taking place in the evening, 9-11:00 pm, while people were trying to enjoy themselves. It was quite disturbing and conversation was impossible. Otherwise, the rooms were nice and the service was good.
Travel Advisor:  Henya Lish-Gebeloff

Great Location

By: Darian

Reviewed on: 14 May 2014

My husband and I had stayed at the NY Palace 15 years ago and coming back was nice.  Caroline booked us a beautiful room and service was great.  The location cannot be beat!!  The only issue I had was waiting in line for check-in. We waited more than 30 minutes to check in - the attendant said they were having computer problems. It seems the hotel is understaffed at the check-in desk as there was constantly a line at the front desk every time we walked through the lobby.   Overall, the staff was very nice and helpful and the hotel post-renovations is very elegant and modern.
Travel Advisor:  Caroline Chandra


By: Paq man

Reviewed on: 10 Aug 2014

Hotel location was A-1. Easy access to Central Park, Bryant Park, and the main attraction to visit around time square/ Broadway. Friendly staff, superb room, good service from the concierge. Nice breakfest. Would stay there again.
Travel Advisor:  Sheila Gallant-Halloran

NY trip

By: susan

Reviewed on: 06 Sep 2014

The absolute best place I have ever stayed in New York!!
Travel Advisor:  Michelle Jaykus Peck

Great location

By: GDH2014

Reviewed on: 25 Oct 2014

The New York Palace was a beautiful hotel with a fantastic location for walking around NYC. Rooms were spacious, quite, beds were very comfortable and the food was very good. We stayed in a corner 2 bedroom suite that was beautiful and had everything you could need. Check in was quick and the clerk was friendly as were all that we came in contact with personally. Had drinks in the beautiful lounge area and the wait staff was excellent. It is a busy place with people coming and going all the time. I have nothing negative to say about the Palace, our stay was very pleasant and relaxing. I would only recommend to them that they make more of an effort to greet people as they come in the door. Doorman and staff in the lobby just don't acknowledge you at all and seem to look right through you. That is just my personal preference. I would definitely stay there again.
Travel Advisor:  Martha Rhodes

Great Hotel

By: Ford1986

Reviewed on: 13 Mar 2015

Beautiful hotel at an amazing rate through Brownell. Very pleased with our stay.
Travel Advisor:  Holly NeSmith

Excellent Hotel, Well-located

By: Grateful Traveller

Reviewed on: 09 Jul 2015

Very nice hotel, good rooms, good service, accommodated all our needs
Travel Advisor:  Bettie Lee

Good location


Reviewed on: 26 Jul 2015

Great location, they did put us in the wrong room to begin with and on check out was a little abrupt, but overall great!
Travel Advisor:  Robert Merlin
Not Recommended

The service was good

By: Judy

Reviewed on: 22 Oct 2015

A drawback for us was not having a restaurant in house for a full breakfast.
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Great hotel

By: Jinny

Reviewed on: 30 Dec 2015

Great location! Super sized suite! Friendly staff.
Travel Advisor:  Gay Johansen

Great service

By: Texas friend

Reviewed on: 07 Feb 2016

Great hotel, we will be back

Simply the best in NYC

By: Scott M.

Reviewed on: 10 Feb 2016

Every time I visit NYC, I choose to stay at the New York Palace Towers. Jim, Susan and Anne Marie are welcoming and create the perfect experience whether it is a short visit or a longer stay.
Travel Advisor:  Robert Merlin



Reviewed on: 22 Aug 2016

The Palce rooms are excellent because they are very big. It is a shame there is no restaurant in the hotel and the lobby has too few staff to make check in and check out fast.
Travel Advisor:  Juan J Lozano
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Best of class

By: Floridian

Reviewed on: 20 Dec 2016

Our best hotel experience ever. Period.
Travel Advisor:  Karan Cowden-Cave
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Palace Hotel

By: Ester

Reviewed on: 23 Jan 2017

Always a pleasure!

Can't wait to go back to NY again!

By: NYCtraveller41

Reviewed on: 18 Jan 2017

Was looking for a reasonable but nice NY hotel during the holidays for business. Jennifer reintroduced me to the what was the old Palace on the East side. What great service!! Just what I needed during a busy work week and Jennifer made sure all of my travel needs were attended to. Will definitely want to use her for my next trip!
Travel Advisor:  Jennifer Weiss

Great location and lovely staff!

By: Cathy

Reviewed on: 23 Jan 2017

Can't wait for our next visit!
Travel Advisor:  Amanda Watkins


By: Melissa

Reviewed on: 06 Apr 2017

Perfect location in NYC. Easy access to museums, shopping, and a quick cab ride to Madison Square Garden to watch our Frogs win!
Travel Advisor:  Jenny Westermann

New York Palace

By: Aleeper

Reviewed on: 21 Apr 2017

Great location, beautiful suite, excellent staff, great fitness center
Travel Advisor:  Gena Stoll
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Highly recommend...

By: Lifetime Client

Reviewed on: 05 May 2017

The Towers at Lotte New York Palace was exceptional. We had a breathtaking view of St. Patrick's Cathedral. The room was spacious and very comfortable. The hotel was just beautiful and the staff was fantastic. We had an very memorable trip. We would return to the hotel during our next visit to NYC.
Travel Advisor:  Georgia Smith
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Amazing hotel in Midtown

By: Sarah

Reviewed on: 10 May 2017

We had the best stay at Lotte Palace. From checking in early, getting upgraded, finding out we had 2x the breakfast credit than we expected, and all the tiny extras made our stay wonderful. Traveling with my toddler was so much fun because they gave him a sweet little teddy bear and daily macaroons. We already talk about going back and how we plan to stay at Lotte again. The location and proximity to everything can't be beat.
Travel Advisor:  Laura Bassett
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The Towers Staff Is Excellent

By: Bubs

Reviewed on: 02 Jul 2017

Couldn't have been better!
Travel Advisor:  Lucy Diaz

NYC Weekend


Reviewed on: 08 Oct 2017

The Lotte was great! It was in a great location and the staff was very attentive. We very much enjoyed our stay.

NYC December 2017

By: Bill and Paulette

Reviewed on: 24 Dec 2017

Our stay at the Towers at Lotte New York Palace was extraordinary.
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Lotte Towers

By: Khamadmd

Reviewed on: 03 Apr 2018

Fantastic- 5 star service, the concierge at the Towers got us all the show tickets and restaurant reservations we asked for. The room was huge and well appointed. Couldn’t have asked for a better located hotel for all of our adventures.
Travel Advisor:  Michelle Andersen


By: Peach

Reviewed on: 11 Apr 2018

Wonderful place! Would definitely stay there again!
Travel Advisor:  Kimberly Georgi

New York Palace Hotel

By: Trisha

Reviewed on: 31 May 2018

Haven’t stayed there since it changed hands but it was wonderful a few years ago. Make sure you have a Cathedral View room.


By: Espe

Reviewed on: 15 Jul 2018

Wonderful, the best hotel in NY, excelent service, the best views and location
Travel Advisor:  Francis Contreras
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Good choice

By: Marv

Reviewed on: 11 Sep 2018

Good service good room good location
Travel Advisor:  Vivien Rethazy
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New York

By: Ed and Judy

Reviewed on: 22 Oct 2018

First Class Hotel Great staff
Travel Advisor:  Bettie Lee
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New York

By: ted

Reviewed on: 04 Dec 2018

Fantastic couldn't have been better.
Travel Advisor:  Alfred Volden
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A diamond

By: Bill

Reviewed on: 16 Dec 2018

Friendly staff top to bottom. Incredible view of St. Patrick’s. Nice rooms. Excellent dining. Super location right around then corner from Rockefeller Center and only blocks from Times Square. This is our GO TO place for our kids and grandchildren for a decade!
Travel Advisor:  Monika Rhodes
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Spacious Rooms

By: Ash

Reviewed on: 08 Jan 2019

We loved our room at The Towers. It was so spacious and well-appointed. Great location as well!
Travel Advisor:  Irene Quisenberry
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Not Recommended

Ideal location yet outdated facilities

By: Charlotte

Reviewed on: 15 Jan 2019

A+ on location for the Palace. However, the lobby lacks a welcoming ambiance and it has increasingly become more touristy. It also lacks an on-site casual restaurant for dinner and drinks.
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Not Recommended

Business hotel

By: Woody

Reviewed on: 27 Jan 2019

While the hotel is very nice it is truly geared towards business people and their expense accounts. For the leisure traveler I would recommend someplace else
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Review of Towers at Lotte NY Palace

By: robin

Reviewed on: 05 Feb 2019

My stay was wonderful. I was in NY for a week and enjoyed my stay. The staff was very service oriented, our room was clean and the location is wonderful.
Travel Advisor:  Ellen Markus

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