- Upgrade on arrival, subject to availability
- Breakfast for two daily (up to $100 value per room per day inclusive of taxes & gratuity) available in Villard Restaurant, Pomme Palais Bakery or via In-Room Dining
- $100 USD Spa Services credit, to be utilized during stay (not combinable, no cash value if not redeemed in full)
- Early check-in/late check-out, subject to availability
- Complimentary Wi-Fi
Reviews and Recommendations for The Towers at Lotte New York Palace
of 25 guests
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Reviewed on: 12 Oct 2013
I felt it was overpriced for the amount of service. Absolutely nothing special about the room or the service. I would not stay there again. Upgrades were not available
By: Traveling Retirees
Reviewed on: 06 Nov 2013
The Hotel was nice and comfortable, however, the nights that we were staying there, they were doing construction work which was quite disturbing. Just outside of the bar area, major drilling and noise were taking place in the evening, 9-11:00 pm, while people were trying to enjoy themselves. It was quite disturbing and conversation was impossible. Otherwise, the rooms were nice and the service was good.
Travel Advisor: Henya Lish-Gebeloff
Reviewed on: 14 May 2014
My husband and I had stayed at the NY Palace 15 years ago and coming back was nice. Caroline booked us a beautiful room and service was great. The location cannot be beat!! The only issue I had was waiting in line for check-in. We waited more than 30 minutes to check in - the attendant said they were having computer problems. It seems the hotel is understaffed at the check-in desk as there was constantly a line at the front desk every time we walked through the lobby. Overall, the staff was very nice and helpful and the hotel post-renovations is very elegant and modern.
Travel Advisor: Caroline Chandra
By: Paq man
Reviewed on: 10 Aug 2014
Hotel location was A-1. Easy access to Central Park, Bryant Park, and the main attraction to visit around time square/ Broadway. Friendly staff, superb room, good service from the concierge. Nice breakfest. Would stay there again.
Travel Advisor: Sheila Gallant-Halloran
Reviewed on: 06 Sep 2014
The absolute best place I have ever stayed in New York!!
Travel Advisor: Michelle Jaykus Peck
Reviewed on: 25 Oct 2014
The New York Palace was a beautiful hotel with a fantastic location for walking around NYC. Rooms were spacious, quite, beds were very comfortable and the food was very good. We stayed in a corner 2 bedroom suite that was beautiful and had everything you could need. Check in was quick and the clerk was friendly as were all that we came in contact with personally. Had drinks in the beautiful lounge area and the wait staff was excellent. It is a busy place with people coming and going all the time. I have nothing negative to say about the Palace, our stay was very pleasant and relaxing. I would only recommend to them that they make more of an effort to greet people as they come in the door. Doorman and staff in the lobby just don't acknowledge you at all and seem to look right through you. That is just my personal preference. I would definitely stay there again.
Travel Advisor: Martha Rhodes
Reviewed on: 13 Mar 2015
Beautiful hotel at an amazing rate through Brownell. Very pleased with our stay.
Travel Advisor: Holly Bauer
Excellent Hotel, Well-located
By: Grateful Traveller
Reviewed on: 09 Jul 2015
Very nice hotel, good rooms, good service, accommodated all our needs
Travel Advisor: Bettie Lee
Reviewed on: 26 Jul 2015
Great location, they did put us in the wrong room to begin with and on check out was a little abrupt, but overall great!
The service was good
Reviewed on: 22 Oct 2015
A drawback for us was not having a restaurant in house for a full breakfast.
Reviewed on: 30 Dec 2015
Great location! Super sized suite! Friendly staff.
Travel Advisor: Gay Johansen
By: Texas friend
Reviewed on: 07 Feb 2016
Great hotel, we will be back
Simply the best in NYC
By: Scott M.
Reviewed on: 10 Feb 2016
Every time I visit NYC, I choose to stay at the New York Palace Towers. Jim, Susan and Anne Marie are welcoming and create the perfect experience whether it is a short visit or a longer stay.
Reviewed on: 23 Jan 2017
Always a pleasure!
Can't wait to go back to NY again!
Reviewed on: 18 Jan 2017
Was looking for a reasonable but nice NY hotel during the holidays for business. Jennifer reintroduced me to the what was the old Palace on the East side. What great service!! Just what I needed during a busy work week and Jennifer made sure all of my travel needs were attended to. Will definitely want to use her for my next trip!
Travel Advisor: Jennifer Weiss
Great location and lovely staff!
Reviewed on: 23 Jan 2017
Can't wait for our next visit!
Travel Advisor: Amanda Watkins
NIT in NYC
Reviewed on: 06 Apr 2017
Perfect location in NYC. Easy access to museums, shopping, and a quick cab ride to Madison Square Garden to watch our Frogs win!
Travel Advisor: Jenny Westermann
By: Lifetime Client
Reviewed on: 05 May 2017
The Towers at Lotte New York Palace was exceptional. We had a breathtaking view of St. Patrick's Cathedral. The room was spacious and very comfortable. The hotel was just beautiful and the staff was fantastic. We had an very memorable trip. We would return to the hotel during our next visit to NYC.
Travel Advisor: Georgia Smith
Amazing hotel in Midtown
Reviewed on: 10 May 2017
We had the best stay at Lotte Palace. From checking in early, getting upgraded, finding out we had 2x the breakfast credit than we expected, and all the tiny extras made our stay wonderful. Traveling with my toddler was so much fun because they gave him a sweet little teddy bear and daily macaroons. We already talk about going back and how we plan to stay at Lotte again. The location and proximity to everything can't be beat.
Travel Advisor: Laura Bassett
The Towers Staff Is Excellent
Reviewed on: 02 Jul 2017
Couldn't have been better!
Travel Advisor: Lucy Diaz
Reviewed on: 08 Oct 2017
The Lotte was great! It was in a great location and the staff was very attentive. We very much enjoyed our stay.
NYC December 2017
By: Bill and Paulette
Reviewed on: 24 Dec 2017
Our stay at the Towers at Lotte New York Palace was extraordinary.