The Towers at Lotte New York Palace
Timeless Elegance

A hotel within a hotel, The Towers welcomes you to 176 luxurious guest rooms and suites with stunning views, unparalleled service, and high-end amenities. For a unique breakfast that recalls the city’s iconic past while offering distinct of-the-moment meals, visit VILLARD Restaurant. Pomme Palais, a French market café, offers on-the-go breakfast options, entrees, and whimsical treats. Classic cocktails are crafted in Trouble’s Trust and Tavern on 51. Rarities is a hidden gem located within the landmarked mansion; it creates an atmosphere of prestige and privacy and has a collection of rare wines and fine spirits.
Hotel Tip
West-facing rooms and suites offer sweeping views of the city skyline and St. Patrick's Cathedral.Virtuoso Preferred Supplier Since 01 Aug 2004
Virtuoso Amenities
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For 2019:
- Upgrade on arrival, subject to availability
- Breakfast for two daily (up to $100 value per room per day inclusive of taxes & gratuity) available in Villard Restaurant, Pomme Palais Bakery or via In-Room Dining
- $100 USD Spa Services credit, to be utilized during stay (not combinable, no cash value if not redeemed in full)
- Early check-in/late check-out, subject to availability
- Complimentary Wi-Fi
Reviews and Recommendations for The Towers at Lotte New York Palace
89%
of 37 guests
recommend
recommend

Virtuoso Verified Traveler
All reviews are from confirmed guests sharing exclusive insights
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Not Recommended
Not Recommended!
By: Neil
Reviewed on: 12 Oct 2013
I felt it was overpriced for the amount of service. Absolutely nothing special about the room or the service. I would not stay there again. Upgrades were not available
Recommended
Recommend
By: Traveling Retirees
Reviewed on: 06 Nov 2013
The Hotel was nice and comfortable, however, the nights that we were staying there, they were doing construction work which was quite disturbing. Just outside of the bar area, major drilling and noise were taking place in the evening, 9-11:00 pm, while people were trying to enjoy themselves. It was quite disturbing and conversation was impossible.
Otherwise, the rooms were nice and the service was good.
Travel Advisor:
Henya Lish-Gebeloff
Recommended
Great Location
By: Darian
Reviewed on: 14 May 2014
My husband and I had stayed at the NY Palace 15 years ago and coming back was nice. Caroline booked us a beautiful room and service was great. The location cannot be beat!! The only issue I had was waiting in line for check-in. We waited more than 30 minutes to check in - the attendant said they were having computer problems. It seems the hotel is understaffed at the check-in desk as there was constantly a line at the front desk every time we walked through the lobby. Overall, the staff was very nice and helpful and the hotel post-renovations is very elegant and modern.
Travel Advisor:
Caroline Chandra
Recommended
A-1
By: Paq man
Reviewed on: 10 Aug 2014
Hotel location was A-1. Easy access to Central Park, Bryant Park, and the main attraction to visit around time square/ Broadway. Friendly staff, superb room, good service from the concierge. Nice breakfest. Would stay there again.
Travel Advisor:
Sheila Gallant-Halloran
Recommended
NY trip
By: susan
Reviewed on: 06 Sep 2014
The absolute best place I have ever stayed in New York!!
Travel Advisor:
Michelle Jaykus Peck
Recommended
Great location
By: GDH2014
Reviewed on: 25 Oct 2014
The New York Palace was a beautiful hotel with a fantastic location for walking around NYC. Rooms were spacious, quite, beds were very comfortable and the food was very good. We stayed in a corner 2 bedroom suite that was beautiful and had everything you could need. Check in was quick and the clerk was friendly as were all that we came in contact with personally. Had drinks in the beautiful lounge area and the wait staff was excellent. It is a busy place with people coming and going all the time. I have nothing negative to say about the Palace, our stay was very pleasant and relaxing. I would only recommend to them that they make more of an effort to greet people as they come in the door. Doorman and staff in the lobby just don't acknowledge you at all and seem to look right through you. That is just my personal preference. I would definitely stay there again.
Travel Advisor:
Martha Rhodes
Recommended
Great Hotel
By: Ford1986
Reviewed on: 13 Mar 2015
Beautiful hotel at an amazing rate through Brownell. Very pleased with our stay.
Travel Advisor:
Holly NeSmith
Recommended
Excellent Hotel, Well-located
By: Grateful Traveller
Reviewed on: 09 Jul 2015
Very nice hotel, good rooms, good service, accommodated all our needs
Travel Advisor:
Bettie Lee
Recommended
Good location
By: DACSTL
Reviewed on: 26 Jul 2015
Great location, they did put us in the wrong room to begin with and on check out was a little abrupt, but overall great!
Travel Advisor:
Robert Merlin
Not Recommended
The service was good
By: Judy
Reviewed on: 22 Oct 2015
A drawback for us was not having a restaurant in house for a full breakfast.

Recommended
Great hotel
By: Jinny
Reviewed on: 30 Dec 2015
Great location! Super sized suite! Friendly staff.
Travel Advisor:
Gay Johansen
Recommended
Great service
By: Texas friend
Reviewed on: 07 Feb 2016
Great hotel, we will be back
Travel Advisor:
Martha King and Susan Whitson - King and Whitson Travel
Recommended
Simply the best in NYC
By: Scott M.
Reviewed on: 10 Feb 2016
Every time I visit NYC, I choose to stay at the New York Palace Towers. Jim, Susan and Anne Marie are welcoming and create the perfect experience whether it is a short visit or a longer stay.
Travel Advisor:
Robert Merlin
Recommended
Palace
By: MONICA
Reviewed on: 22 Aug 2016
The Palce rooms are excellent because they are very big. It is a shame there is no restaurant in the hotel and the lobby has too few staff to make check in and check out fast.
Travel Advisor:
Juan J Lozano

Recommended
Best of class
By: Floridian
Reviewed on: 20 Dec 2016
Our best hotel experience ever. Period.
Travel Advisor:
Karan Cowden-Cave

Recommended
Palace Hotel
By: Ester
Reviewed on: 23 Jan 2017
Always a pleasure!
Recommended
Can't wait to go back to NY again!
By: NYCtraveller41
Reviewed on: 18 Jan 2017
Was looking for a reasonable but nice NY hotel during the holidays for business. Jennifer reintroduced me to the what was the old Palace on the East side. What great service!! Just what I needed during a busy work week and Jennifer made sure all of my travel needs were attended to. Will definitely want to use her for my next trip!
Travel Advisor:
Jennifer Weiss
Recommended
Great location and lovely staff!
By: Cathy
Reviewed on: 23 Jan 2017
Can't wait for our next visit!
Travel Advisor:
Amanda Watkins
Recommended
NIT in NYC
By: Melissa
Reviewed on: 06 Apr 2017
Perfect location in NYC. Easy access to museums, shopping, and a quick cab ride to Madison Square Garden to watch our Frogs win!
Travel Advisor:
Jenny Westermann
Recommended
New York Palace
By: Aleeper
Reviewed on: 21 Apr 2017
Great location, beautiful suite, excellent staff, great fitness center
Travel Advisor:
Gena Stoll

Recommended
Highly recommend...
By: Lifetime Client
Reviewed on: 05 May 2017
The Towers at Lotte New York Palace was exceptional. We had a breathtaking view of St. Patrick's Cathedral. The room was spacious and very comfortable. The hotel was just beautiful and the staff was fantastic. We had an very memorable trip. We would return to the hotel during our next visit to NYC.
Travel Advisor:
Georgia Smith

Recommended
Amazing hotel in Midtown
By: Sarah
Reviewed on: 10 May 2017
We had the best stay at Lotte Palace. From checking in early, getting upgraded, finding out we had 2x the breakfast credit than we expected, and all the tiny extras made our stay wonderful. Traveling with my toddler was so much fun because they gave him a sweet little teddy bear and daily macaroons. We already talk about going back and how we plan to stay at Lotte again. The location and proximity to everything can't be beat.
Travel Advisor:
Laura Bassett

Recommended
The Towers Staff Is Excellent
By: Bubs
Reviewed on: 02 Jul 2017
Couldn't have been better!
Travel Advisor:
Lucy Diaz
Recommended
NYC Weekend
By: MFL
Reviewed on: 08 Oct 2017
The Lotte was great! It was in a great location and the staff was very attentive. We very much enjoyed our stay.
Recommended
NYC December 2017
By: Bill and Paulette
Reviewed on: 24 Dec 2017
Our stay at the Towers at Lotte New York Palace was extraordinary.
Travel Advisor:
Martha King and Susan Whitson - King and Whitson Travel

Recommended
Lotte Towers
By: Khamadmd
Reviewed on: 03 Apr 2018
Fantastic- 5 star service, the concierge at the Towers got us all the show tickets and restaurant reservations we asked for. The room was huge and well appointed. Couldn’t have asked for a better located hotel for all of our adventures.
Travel Advisor:
Michelle Andersen
Recommended
Hotel
By: Peach
Reviewed on: 11 Apr 2018
Wonderful place! Would definitely stay there again!
Travel Advisor:
Kimberly Georgi
Recommended
New York Palace Hotel
By: Trisha
Reviewed on: 31 May 2018
Haven’t stayed there since it changed hands but it was wonderful a few years ago. Make sure you have a Cathedral View room.
Recommended
NY
By: Espe
Reviewed on: 15 Jul 2018
Wonderful, the best hotel in NY, excelent service, the best views and location
Travel Advisor:
Francis Contreras

Recommended
Good choice
By: Marv
Reviewed on: 11 Sep 2018
Good service good room good location
Travel Advisor:
Vivien Rethazy

Recommended
New York
By: Ed and Judy
Reviewed on: 22 Oct 2018
First Class Hotel Great staff
Travel Advisor:
Bettie Lee

Recommended
New York
By: ted
Reviewed on: 04 Dec 2018
Fantastic couldn't have been better.
Travel Advisor:
Alfred Volden

Recommended
A diamond
By: Bill
Reviewed on: 16 Dec 2018
Friendly staff top to bottom. Incredible view of St. Patrick’s. Nice rooms. Excellent dining. Super location right around then corner from Rockefeller Center and only blocks from Times Square. This is our GO TO place for our kids and grandchildren for a decade!
Travel Advisor:
Monika Rhodes

Recommended
Spacious Rooms
By: Ash
Reviewed on: 08 Jan 2019
We loved our room at The Towers. It was so spacious and well-appointed. Great location as well!
Travel Advisor:
Irene Quisenberry

Not Recommended
Ideal location yet outdated facilities
By: Charlotte
Reviewed on: 15 Jan 2019
A+ on location for the Palace. However, the lobby lacks a welcoming ambiance and it has increasingly become more touristy. It also lacks an on-site casual restaurant for dinner and drinks.

Not Recommended
Business hotel
By: Woody
Reviewed on: 27 Jan 2019
While the hotel is very nice it is truly geared towards business people and their expense accounts. For the leisure traveler I would recommend someplace else

Recommended
Review of Towers at Lotte NY Palace
By: robin
Reviewed on: 05 Feb 2019
My stay was wonderful. I was in NY for a week and enjoyed my stay. The staff was very service oriented, our room was clean and the location is wonderful.
Travel Advisor:
Ellen Markus