The Towers at Lotte New York Palace

I felt it was overpriced for the amount of service. Absolutely nothing special about the room or the service. I would not stay there again. Upgrades were not available

The Hotel was nice and comfortable, however, the nights that we were staying there, they were doing construction work which was quite disturbing. Just outside of the bar area, major drilling and noise were taking place in the evening, 9-11:00 pm, while people were trying to enjoy themselves. It was quite disturbing and conversation was impossible. Otherwise, the rooms were nice and the service was good.

My husband and I had stayed at the NY Palace 15 years ago and coming back was nice.  Caroline booked us a beautiful room and service was great.  The location cannot be beat!!  The only issue I had was waiting in line for check-in. We waited more than 30 minutes to check in - the attendant said they were having computer problems. It seems the hotel is understaffed at the check-in desk as there was constantly a line at the front desk every time we walked through the lobby.   Overall, the staff was very nice and helpful and the hotel post-renovations is very elegant and modern.

Hotel location was A-1. Easy access to Central Park, Bryant Park, and the main attraction to visit around time square/ Broadway. Friendly staff, superb room, good service from the concierge. Nice breakfest. Would stay there again.

The absolute best place I have ever stayed in New York!!

The New York Palace was a beautiful hotel with a fantastic location for walking around NYC. Rooms were spacious, quite, beds were very comfortable and the food was very good. We stayed in a corner 2 bedroom suite that was beautiful and had everything you could need. Check in was quick and the clerk was friendly as were all that we came in contact with personally. Had drinks in the beautiful lounge area and the wait staff was excellent. It is a busy place with people coming and going all the time. I have nothing negative to say about the Palace, our stay was very pleasant and relaxing. I would only recommend to them that they make more of an effort to greet people as they come in the door. Doorman and staff in the lobby just don't acknowledge you at all and seem to look right through you. That is just my personal preference. I would definitely stay there again.

Beautiful hotel at an amazing rate through Brownell. Very pleased with our stay.

Very nice hotel, good rooms, good service, accommodated all our needs

Great location, they did put us in the wrong room to begin with and on check out was a little abrupt, but overall great!

A drawback for us was not having a restaurant in house for a full breakfast.

Great location! Super sized suite! Friendly staff.

Great hotel, we will be back

Every time I visit NYC, I choose to stay at the New York Palace Towers. Jim, Susan and Anne Marie are welcoming and create the perfect experience whether it is a short visit or a longer stay.

The Palce rooms are excellent because they are very big. It is a shame there is no restaurant in the hotel and the lobby has too few staff to make check in and check out fast.

Our best hotel experience ever. Period.

Always a pleasure!

Was looking for a reasonable but nice NY hotel during the holidays for business. Jennifer reintroduced me to the what was the old Palace on the East side. What great service!! Just what I needed during a busy work week and Jennifer made sure all of my travel needs were attended to. Will definitely want to use her for my next trip!

Can't wait for our next visit!

Perfect location in NYC. Easy access to museums, shopping, and a quick cab ride to Madison Square Garden to watch our Frogs win!

Great location, beautiful suite, excellent staff, great fitness center

The Towers at Lotte New York Palace was exceptional. We had a breathtaking view of St. Patrick's Cathedral. The room was spacious and very comfortable. The hotel was just beautiful and the staff was fantastic. We had an very memorable trip. We would return to the hotel during our next visit to NYC.

We had the best stay at Lotte Palace. From checking in early, getting upgraded, finding out we had 2x the breakfast credit than we expected, and all the tiny extras made our stay wonderful. Traveling with my toddler was so much fun because they gave him a sweet little teddy bear and daily macaroons. We already talk about going back and how we plan to stay at Lotte again. The location and proximity to everything can't be beat.

Couldn't have been better!

The Lotte was great! It was in a great location and the staff was very attentive. We very much enjoyed our stay.

Our stay at the Towers at Lotte New York Palace was extraordinary.

Fantastic- 5 star service, the concierge at the Towers got us all the show tickets and restaurant reservations we asked for. The room was huge and well appointed. Couldn’t have asked for a better located hotel for all of our adventures.

Wonderful place! Would definitely stay there again!

Haven’t stayed there since it changed hands but it was wonderful a few years ago. Make sure you have a Cathedral View room.

Wonderful, the best hotel in NY, excelent service, the best views and location

Good service good room good location

First Class Hotel Great staff

Fantastic couldn't have been better.

Friendly staff top to bottom. Incredible view of St. Patrick’s. Nice rooms. Excellent dining. Super location right around then corner from Rockefeller Center and only blocks from Times Square. This is our GO TO place for our kids and grandchildren for a decade!

We loved our room at The Towers. It was so spacious and well-appointed. Great location as well!

A+ on location for the Palace. However, the lobby lacks a welcoming ambiance and it has increasingly become more touristy. It also lacks an on-site casual restaurant for dinner and drinks.

While the hotel is very nice it is truly geared towards business people and their expense accounts. For the leisure traveler I would recommend someplace else

My stay was wonderful. I was in NY for a week and enjoyed my stay. The staff was very service oriented, our room was clean and the location is wonderful.