Reviews and Recommendations for Pallenberg Bros. Travel Service - Italy


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Extremely professional- Highly Reommend

By: Mike D

Reviewed on: 03 Sep 2013

Pallenberg Bros was scheduled to pick us up at 10am from our hotel and drive us to a future destination. They arrived at 9:59am! The driver was excellent and served as a great tour guide as well for our drive. We then visited Pompeii and the personal tour guide was amazing. Overall, Pallenberg Bros was worth the money and they met all of our expectations.
Travel Advisor:  Beth Jenkins
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very good


Reviewed on: 25 Sep 2013

a bit rushed for our taste. Had all day for our tour, guide seemed to be in a hurry? Very expensive
Travel Advisor:  Lu Ann Cortese

Very good service

By: Dolly

Reviewed on: 18 Oct 2013

Even though our ship was two hours late in docking, our driver was there at the dock waiting patiently. Very pleasant and we have a good conversation on the drive to our hotel. Our tour in Rome was ideal with a very knowledgeable guide. Our drive to the airport was very pleasant.
Travel Advisor:  Eleanor Hardy
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By: Not provided

Reviewed on: 14 Oct 2013

Drivers were friendly and knowledgable . Vehicles were always luxurious.
Travel Advisor:  Beth Jenkins
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Expert guide

By: OUfan

Reviewed on: 07 Nov 2013

Ugo was our guide on this trip. He was excellent and we were extremely well satisfied with his guidance. He was very well informed of every facility we visited and was well versed in the history and culture of the area. He gave excellent direction, met our needs and went out of his way to insure that we had a very nice experience. I would recommend his without hesitation. He spoke good English and was careful to make sure we could hear all he had to say.
Travel Advisor:  Deanna Byrd
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Outstanding Service

By: Dennis and EIleen

Reviewed on: 29 Oct 2014

A very professional organization and provided us amazing personal service. Fernando as a guide to Capri and Pompei was exceptional. Katerina in Florence was also exceptional. Aldo the driver in Naples was very professional and outstanding.

First rate tours of Italy

By: MS

Reviewed on: 22 Oct 2014

My husband and I recently went to Italy, and Pallenberg Brothers provided excellent guides in Venice, Florence, Tuscany and Rome.. They were magnificent! They had fabulous knowledge of their respective areas, and were a pleasure to meet and learn from.
Travel Advisor:  Kip Abbott

Perfect, gracious service

By: Amal

Reviewed on: 09 Aug 2015

We had drivers in Florence and Rome, all of whom were professional and caring. They also provided a guided tour with Barbara and Luigi which was one of the most memorable days ever! Really excellent company!
Travel Advisor:  George Nagy

Guide and driver services

By: R2

Reviewed on: 25 May 2016

Excellent travel service provided.
Travel Advisor:  Nancy Cutter



Reviewed on: 16 Aug 2017

The preformed well.
Travel Advisor:  Cindy Moore

Family run operator


Reviewed on: 08 Oct 2017

I have worked with Pallenberg on 9 trips to Italy. Service and attention to detail is a hallmark of this business. Very flexible and cooperative. Highly professional guides and drivers. The best choice for Italian travel.
Travel Advisor:  Nancy Cutter

Thomas Italy Trip

By: Deb

Reviewed on: 12 Oct 2017

Overall--very good!
Travel Advisor:  Ralph Iantosca
Not Recommended

Very Disappointing Venetian Lagoon Tour

By: James

Reviewed on: 12 Oct 2017

We booked a four hour tour of the lagoon and three islands by private boat with a English speaking guide. The guide and boat were on time. The boat was very nice and well appointed . The guide spoke English very well and was very informative. Our first stop was a glass factory on Murano where we were well received, provided a private glass blowing demonstration and visit to the extensive showrooms. We next went to Burano which included a short walk into the town center, a viewing of a seamstress working a lace design and a stop for coffee. We then returned to our hotel without visiting Torcello. We were very uncomfortable during both the glass and the lace store visits. It seemed that the clerks expected us to purchase some glass and lace and were somewhat put off when we did not. We did not tour any other sites on Murano nor visit any other sites on Burano. For the high cost the tour we felt we did not receive our moneys worth nor get to visit the islands we paid for.
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By: Fishman

Reviewed on: 30 Nov 2017

They furnished a car and driver and guide to Pompeii. Flawless in execution and professionalism. Would use them again.
Travel Advisor:  Tara Hyland
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Hoban Family Trip to Italy

By: Tony

Reviewed on: 10 Jan 2018

Tour guides were definitely a highlight of the trip. especially good was the driver and guide in Rome, and the driver and guide in Florence. The woman in Venice was good not great. Drivers and cars / boats at airports, train stations, terminals etc. were always on time, clean - made it incredibly easy. Happy to discuss this and other aspects of the trip in more detail over the phone if you wish
Travel Advisor:  Timothy Krenzien