Reviews and Recommendations for Journey Mexico
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Reviewed on: 09 Feb 2014
We went back and forth several times with Journey Mexico planning our itinerary and were very pleased with their responsiveness and obvious knowledge of the Yucatan Peninsula. They put together a wonderful tour with highly professional and knowledgeable driver/guides, and the hotel recommendations were excellent. They also followed up while we were traveling to make sure everything was satisfactory. Would definitely use them again.
Travel Advisor: Rebecca Falkenberry
Reviewed on: 17 Oct 2014
Trip was well planned and accommodation were excellent
Travel Advisor: Bettie Lee
Great Customer Service
Reviewed on: 28 Oct 2014
Upon our arrival in Mexico, Journey Mexico made it an easy trip. They had one of their employees with a sign outside the airport that greeted us, grabbed our luggage, gave us a folder of info of our contacts for our trip, and took us to our private transfer (we only had to wait a few minutes for the transportation to arrive). We left the airport with Journey Mexico within 10 minutes from us walking out of the airport. We arrived to the resort 25-30 minutes later - very easy! We had a little hiccup with the resort about what package we would supposed to receive. There was a miscommunication between the resort reservations and Journey Mexico. The resort and Journey Mexico hashed it out. During that process, we were being updated from Journey Mexico and our resort. Journey Mexico even sent a bottle of champagne to our room for the confusion which was a nice touch. Their rep even take you through the entire check in process at the airport for departure. Great customer service all week!
By: Magritte's Hat
Reviewed on: 21 Nov 2014
When I decided I wanted to visit Mexico for the first time, I spent hours online trying to plan a trip. Luckily, I came across an article recommending using travel advisors. Because I took that advice, I now have countless bad photographs and good memories of a trip to Mexico. Stacy was able to arrange a trip for me after a couple of phone calls and a few emails that was better than anything I could have done myself. I experienced the celebration of the Day of the Dead in Merida, explored Mayan ruins (culminating with the awesome ancient city of Chichen Itza), and spent a few relaxing days on a sugar-sanded beach in Tulum. My guide was terrific and the hotels were clean and comfortable without being impersonal and generic. The whole trip was great. After over a decade of staying close to home, I think I'm going to be hitting the road more often; and I'm sure I'll be using Stacy's services again.
Reviewed on: 09 Jan 2015
Journey Mexico provided us with great guides and drivers. They were always on time and very pleasant.
Reviewed on: 09 Jun 2016
they were on top of the logistic details. Very easy.
Travel Advisor: Martha King and Susan Whitson - King and Whitson Travel
Reviewed on: 17 Feb 2017
All was good,timely,courteous etc
Travel Advisor: Kay Jones
Review Journey Mexico
Reviewed on: 22 Oct 2017
Journey Zmexico provided us with the best experience we could have wished for in the Copper Canyon. The logistics of the trip, including timing, transportation, lodging, food and guide services was outstanding. The only low point was the dining experience at the Best Western in Creel- the hotel was fine but the dinners were not to our liking and did not match the amazing food we had at all the other hotels. The high point was our guide Gustavo who was the most well informed and superb guide! We are so fortunate to have him as our tour guide-heads it a fabulous trip- forever grateful to him!
Reviewed on: 13 Jan 2018
Nice people. House was in good location. A few items not in good shape, but overall comfortable. Staff responded to our questions and needs.
True Campions of their Beautiful Country
By: Partridge Travels
Reviewed on: 16 Feb 2018
This was our second trip with Journey Mexico, and we were privileged to travel with the most wonderful guides! All of our drivers and guides have been professional, accommodating, knowledgeable, protective, and extremely well educated. I have heard and read so many negative stories about travel in Mexico, so the most important message I can convey to anyone considering travel with Journey Mexico is that I have never had to overthink my personal safety, and I have never felt as though I was in a place or situation that could be dangerous. Another great bonus about travel with their guides is that they know all the great places to eat (you will not get sick) and they are true gentlemen and will help you shop. Also, your Journey Mexico concierge (who is different from your guide), is a phone call away. Our concierge called us on our second night just to check in and see if we needed anything, which we didn't because our every need was already taken care of- they are first class!
Travel Advisor: Whitney Shindelar