Southern World New Zealand
Southern World is a privately owned Inbound Tour Company ( OnSite ) and a founding member of Virtuoso, with offices in Australia, New Zealand and Fiji. Personal service is the key to designing the perfect itinerary and over 25 years, Southern World has developed a reputation for exceeding client expectations. Our team of experienced Destination Specialist has first-hand knowledge of the best accommodation, experiences, and components that are required provide seamless travel arrangements. Remember we only work with Tour Companies and Travel Agents and not consumers.
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Contact your Virtuoso Travel Advisor for insider knowledge to help enhance your experience.Virtuoso Preferred Supplier Since 08 Dec 2000
Reviews and Recommendations for Southern World New Zealand
98%
of 47 guests
recommend
recommend
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All reviews are from confirmed guests sharing exclusive insights
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Recommended
By: Not provided
Reviewed on: 20 Nov 2013
All venues and side trips were well organized and we were pleased with the attention
Recommended
Visit of a Lifetime! Love NZ!
By: TomInNaples
Reviewed on: 26 Nov 2015
Queenstown, Wellington, Kerikeri, Auckland...just fabulous! We were blessed with good weather. This allowed for a helicopter tour of Milford Sound, including a landing on a glacier, tour of a working sheep farm (6,000 acres), sailing on a 54' catamoran, driving tour of the North Island, watching bungee jumping, a wonderful wine tour...need I say more? Our accomodations were all first class! People and service a "10"! Seriously, one of the best trips we have ever taken.
Travel Advisor:
Jen Mitchell
Recommended
Wonderful Sightseeing Trip
By: Nebraska John
Reviewed on: 12 Jan 2017
Our tour guide, Julia, was friendly, pleasant, and professional. She was very familiar with the places we visited and was able to solve any problem that occurred (we were a little late arriving at the glowworm cave but Julia called ahead and got us on the next tour). She kept drinks and snacks in the vehicle which was much appreciated. I enjoyed our discussions concerning the differences between New Zealand and American cultures. On our last day Julia found a wonderful place to have a late lunch before going to the Auckland airport. The Villa Marie winery is only a ten-minute ride from the airport but is in a world of its own. Beautiful grounds, great food, and, of course, great wine. What a wonderful place to conclude our trip. Julia provided first class service and even kept me from stepping out into oncoming traffic. I'm used to looking left before crossing the street but learned quickly that in New Zealand you first look right before crossing the street.
Travel Advisor:
Paula Kay Eastham
Recommended
Nz southern world
By: Kay
Reviewed on: 16 Feb 2017
Fabulous, above and beyond excellent customer service in difficult circumstances
Recommended
New Zealand
By: Duke
Reviewed on: 04 Mar 2017
Every hotel was first class and exceeded our expectations, our planned activities were extremely enjoyable and without any problems and our car rentals were exactly as planned.
We would diffinately use Joanne and this agency again.
Travel Advisor:
JoAnne Patterson
Recommended
No Question--THE trip of a Lifetime!!!
By: Darragh
Reviewed on: 28 Mar 2017
There are not enough words to say how wonderful our experience was---from start to finish. Susan Ward, Custom Travel Advisors, made us feel like we were the most important clients she had. Her attention to every detail and every question (and we had many!) was incredibly thorough and amazing!
Tim Reid, Southern World NZ, was also super to work with. We spent many hours working out details with Tim and Susan to make our trip PERFECT! Tim even re-arranged a scheduled tour at the last minute while we were on the trip due to weather issues.
Every time we see the photos we took, we are reminded of the incredible memories that were created in NZ.
Thank you Susan and Tim!
Travel Advisor:
Susan Ward Forbes
Recommended
Milford Trek
By: Scottsdale
Reviewed on: 30 Mar 2017
Our Advisor, Jodi Buskin, partnered with Southern World and we enjoyed an effortless three weeks in New Zealand as a result. The one glitch at the end was easily rectified and the providers relationship with Southern World is strong enough that they were willing to step in with the confidence that it would be worked out without inconveniencing us. Most important, we appreciated the guidance and recommendations that Southern World provided and the most enjoyable aspects of the trip were a result of decisions they made on our behalf.
Travel Advisor:
Jodi Green
Recommended
New Zealand
By: AlexandMarie
Reviewed on: 12 Dec 2017
Southern World know New Zealand and helped us make the best of our time there.
Their staff was professional. They especially made all the transfers and tours most enjoyable. All the accommodation arranged was terrific.
Recommended
Well planned
By: RC
Reviewed on: 05 Feb 2018
Good timing
Professional
Excellent company
Travel Advisor:
Janie Bullard
Recommended
Australia Travel
By: S&J
Reviewed on: 14 Mar 2018
They were great to work with. We had a situation that they needed to assist us with and it was handled efficiently and to our satisfaction.
Travel Advisor:
Kris Nosworthy
Recommended
Top notch tour operator
By: Bill S
Reviewed on: 25 Mar 2018
Our trip advisor worked with Southern World New Zealand to build a custom add-on to the end of a group tour which extended and broadened our travels through this marvelous and beautiful country. This allowed us to see and do many things not covered in the first part of our trip.
Southern World's drivers and guides were knowledgeable, friendly and had a passion for sharing the highlights of their country.
Our itinerary was set up using reference numbers rather than cumbersome tickets or vouchers. Bookings for hotels, transfers and side tours were seamless.
Travel Advisor:
Cate Caruso
Recommended
New Zealand honeymoon
By: Koch
Reviewed on: 10 Apr 2018
Southern World was helpful to work with. They had great suggestions of lodging and spaced out all that we wanted to do within the two weeks that we were there. When weather became and issue, they helped with either rescheduling it or refunding us. They were available whenever we needed them. We would get to our hotel or B & B and there would be an email from them with updates and times of events for the next couple days. It was nice to know they were keeping us in the loop of things. Thank you for all your help!
Travel Advisor:
Josh King
Recommended
Excellence
By: Cat lover
Reviewed on: 12 Dec 2018
An amazing experience. Everyone was kind knowledgeable and genuinely supportive of you seeing and experiencing what you wanted
Everyone was so proud and knowledgeable about their country and so willing to share info and answer all questions
This experience surpassed my expectations
Travel Advisor:
Michelle Streicher
Recommended
October 2018 tour of New Zealand
By: Tony
Reviewed on: 14 Nov 2018
We recently completed a long trip throughout New Zealand; our local agent enlisted Southern World New Zealand for all of our NZ travel.
Out trip: arrangements, accommodations, transfers, car rentals, and personalized guidebooks were professional and first-class. Many thanks go to Southern World and our destination agent Sandrine Blanc!
We can recommend Southern World highly.
Travel Advisor:
Tammy Jones-Deem
Recommended
New Zealand 21 Day Trip
By: Kiwi
Reviewed on: 20 Dec 2018
They booked the itinerary, the hotels, the rental car, the ferry and the tours. Everything was excellent.
Travel Advisor:
Michelle Streicher
Recommended
Came through in the crunch
By: Lynn
Reviewed on: 21 Dec 2018
They did a great job of creating our trip around New Zealand. When weather caused us to be stuck in Queenstown they answered our phone call at 6am as we took it upon ourselves to have a car drives out to Christchurch. They delt with ANZ quickly and got us on flights to our next destination. We were really amazed a real person answered the phone at such an early hour and copied our New Wave rep Belle, who called to ensure we were ok. All much appreciated.
Travel Advisor:
Belle Araneta
Recommended
Great Tours
By: Nancy
Reviewed on: 11 Jan 2019
We were very happy with the tours. The staff were very professional and polite. We had no issues and it was very easy to coordinate. We highly recommend Southern World New Zealand.
Travel Advisor:
Anchulee Carranza
Recommended
Good experience
By: Wandere
Reviewed on: 03 Mar 2019
Southern world: did 2 tours. Everything went as planned. Enjoyed
Travel Advisor:
Kim Paterson
Recommended
Great Service
By: Nelie
Reviewed on: 19 Mar 2019
We got to our first hotel and they had a book with our trip itinerary. I would use them again.
Travel Advisor:
Josh King
Recommended
Great trip!
By: Mac and Rose
Reviewed on: 09 Apr 2019
Our trip went off without a hitch. We just showed up and everything was taken care of. The tours were amazing and we thoroughly enjoyed our time in New Zealand.
Travel Advisor:
Michelle Streicher
Recommended
Southern World New Zealand
By: Down Under
Reviewed on: 25 Mar 2019
An excellent company!
Tour book available upon arrival at hotel,
All tours on time!
Extremely well organized!!
Travel Advisor:
Michelle Streicher
Recommended
19 Day Ultimate Rail, Cruise & Coach Experience (Grand Pacific Tours)
By: Dave & Colleen Thompson
Reviewed on: 04 Apr 2019
The logistics (i.e. airport transfers & hotels) at the beginning, and the end, of the Grand Pacific Tour were excellent. The Grand Pacific Tour, “19 Day Ultimate Rail, Cruise & Coach Experience,” was excellent. We felt the Tour hit the highlights of New Zealand at a reasonable pace. Some of the mornings were early, but not all the time. We especially liked the small group (20 people); the comforts of the coach; and the fact that most hotel stays were two nights. While the bus driver (Chris Hannah), was also the Tour Director, he did an excellent job managing both. Chris was informative, but we did not feel he talked too much. The hotel accommodations were very good, and the beds comforable. We arrived a day prior to the Tour & arranged a separate Tour of the Hobbiton Movie Set.
Travel Advisor:
Michelle Streicher
Recommended
Rowe
By: Rowe
Reviewed on: 11 Apr 2019
It's unclear what parts of the trip were the responsibility of Southern World New Zealand. Everything went well. Our tour guides were exceptional, on time, fun and knowledgeable.
Travel Advisor:
Katie Schmit
Recommended
Great service!
By: Mcfar
Reviewed on: 11 Apr 2019
The tours and accommodations were excellent and everything went very smoothly on our trip. Highly recommend them! They made our trip so easy, all we had to do was show up!
Travel Advisor:
Katie Schmit
Recommended
Made it down under
By: Crux
Reviewed on: 21 Apr 2019
We were very impressed with Southern World. We had great accommodations, great tours, and everything worked out as planned. We appreciated how all of our bookings were confirmed and they all knew who we were before we could even provide our confirmation info.
Travel Advisor:
Susan Morley
Recommended
New Zealand trip
By: Chuck P
Reviewed on: 06 May 2019
Awesome job with everything
Travel Advisor:
Katie Schmit
Recommended
Southern World NZ
By: Chuck F
Reviewed on: 18 Jun 2019
We had a wonderful experience with Southern World NZ with our travels in Christchurch and in Queenstown.
Travel Advisor:
Katie Schmit
Recommended
Lovely time in kiwi islands
By: Ann
Reviewed on: 31 Oct 2019
Beautiful islands and hassle free tours by ferry, coach, and train. Tours were always on time and pickups were always reliable. Hotels arranged were great, close to CBD , safe and clean. .
Travel Advisor:
Michelle Streicher
Not Recommended
New Zealand tour
By: Brian
Reviewed on: 29 Nov 2019
You dropped the ball on all fronts
Recommended
Beautiful country
By: Catherine
Reviewed on: 17 Dec 2019
Our experiences in New Zealand were varied. We had the opportunity for different experiences: we didn't know that a tour bus was really a dune buggy! The times at sea to view whales, dolphins, fish farms … were wonderful. Again, the tour guides worked hard to ensure that all of their clients had great experiences. Everyone was friendly and the hotels were comfortable and well located. The 4WD tour in Queenstown was a bit much for our 75-year-old legs, but we were given the option of climbing an 800 foot high lateral moraine and did it, somehow. The wine tours were great, even the bicycle tour in Martinborough, where we managed to dodge light and heavy intermittent rain, and managed to have a great day touring and sipping. It is difficult to choose a highlight as there were so many. Please note, however, that the hotel in Wellington wanted $50/night for parking so we turned the rental car in 2 days early and used local buses instead.
Travel Advisor:
Michelle Streicher
Recommended
NZ Trip
By: Michael
Reviewed on: 12 Dec 2019
I thought everything with my trip proceeded smoothly. All pick ups were on time and where they were supposed to be.
Travel Advisor:
Katie Schmit
Recommended
New Zealand
By: Marlo
Reviewed on: 23 Dec 2019
If the weather had cooperated it would have been perfect. The agents can't fix weather.
They did great.
Travel Advisor:
Sarah Johnson
Recommended
No worries on these travels!
By: Makaras
Reviewed on: 04 Jan 2020
Southern World was a great group to work with. They put together a fabulous vacation for us and utilized vendors who were knowledgeable, punctual and professional. Everything was planned to perfection and we had no trouble at all throughout our entire journey. Thank you so much for a wonderful vacation! We can't wait to go back to New Zealand some day.
Travel Advisor:
Sarah Johnson
Recommended
Good
By: Offthewall
Reviewed on: 27 Feb 2020
The driver, commentator on the North Island was old, mumbled, often talked about the other drivers on the roads, boring and inappropriate in his personal stories and on several occasions, actually damaged the bus with his poor driving skills- ie backed into a pole while parking and put a scratch at eye level across 2 windows when he went too close to the edge of the road-very frightening. The South Island driver, a Moira, was fabulous- imparted a wealth of knowledge about the scenes we were passing, Moira hx and very entertaining. Kevin, the guide bent over backwards to make everyone happy, was always pleasant and helpful and diplomatic. He spent TOO MUCH time each day selling excursions, my big complaint. For that price many more should have been included. Too long on the bus each day. More walk around stops to view sites, less long hauls in between. Often arrived to late at destinations to have time to walk around to see things. Some hotels were NOT 4 star by any means.
Travel Advisor:
Sheila Gallant-Halloran
Recommended
Holiday to New Zealand
By: Debbie
Reviewed on: 08 Mar 2020
We had minimal contact with them, but due to weather one day on the itinerary had to be changed. They contacted us and advised us of the situation, and let us make up our mind as to what we wanted to do.
Travel Advisor:
Monika Dysart
Recommended
Very knowledgeable Tour Operator
By: Matt
Reviewed on: 21 Mar 2020
Southern World New Zealand specializes in the ENTIRE country of New Zealand. Their access to a huge selection of tours, operators, lodging, sites, private drivers, and anything else you could want is impressive. There were a couple minor mix-ups that did no harm, and one big issue that nearly left me crying (the minor ones were on their end, the major one was ALL MY FAULT, yet they fixed it!). I'd highly recommend any chance to visit New Zealand, but if you do, definitely use Southern World New Zealand as your guide. You won't regret it (and Emily is great if you happen to end up with her handling your arrangements!).
Travel Advisor:
Lisa Renae Torgerson
Recommended
Southern World NZ did everything correctly
By: VandJ_C
Reviewed on: 24 Mar 2020
Our agent set up everything from hotels, tours, and rentals through Southern World NZ and everything was scheduled as our itinerary stated. There were no surprises, which means everything was great.
Travel Advisor:
Katie Schmit
Recommended
Southern World New Zealand is great!
By: L&S Rae
Reviewed on: 15 Aug 2022
We had awesome tours and guides for every activity we did. Timing was great for each day they planned in that we had plenty to see and do yet we had the down-time we needed.
Travel Advisor:
Michelle Streicher
Recommended
Very Helpful
By: Andrew & Annika
Reviewed on: 20 Feb 2023
Coordinated the final leg of our honeymoon in Auckland/Wahiki. Great experience
Travel Advisor:
Andrea Schubiner
Recommended
One month in New Zealand
By: Holly
Reviewed on: 24 Mar 2023
We were impressed with the personal itinerary books on arrival. We had never had one before, and it was so nice to have. It will also be a wonderful keepsake. Having a person in New Zealand that we could contact directly was invaluable when I became sick with COVID and changes had to be made. She also faxed information about our TransAlpine train cancellation directly to our accommodation and made sure that the manager came directly to us with this information. We felt well taken care of and glad that our trip was booked through the travel agency.
Travel Advisor:
Dianne Titlestad
Recommended
New Zealand Dec 2022
By: 10 Pitches
Reviewed on: 10 Jan 2023
I didnt get a chance to deal with Southern World directly.
I initially worked with Paper Ink (Sarah Johnson)
Once in New Zealand, Southern World and I would miss each other ..
Not sure if this was due to time zone differences, working hours, or phone issues.
Before the trip, the main activities I was interested in were ones that SW could not help with (climbing, mtn biking). So, for much of the trip, I had to plan and book myself.
I suppose the average traveler would get more out of SW.
Also, I specified that I would rather stay in less expensive hotels (even camping), but SW doesnt seem to have relationships with average hotels. So I mostly stayed in higher end hotels .. which was nice .. but more expensive and typically I was only at hotels for sleeping and breakfasts (I was always out hiking, biking, paddling, climbing). So, I wasnt able to take advantage of amenities I was paying for.
Travel Advisor:
Sarah Johnson
Recommended
Above and Beyond
By: Blakely Graham
Reviewed on: 17 Jan 2023
Southern World took an already incredible trip and elevated even further. They were with us every step of the way, from reuniting with lost luggage to ad-hoc communication, whether about the best road stop detour or simply best fish & chip recommendation. The Southern World team has the unique ability to deliver luxury yet make you feel right at home. We felt taken care of every step of the way and appreciated having them as our tour operators. Their network of guides is incredible, each excursion competed for the most memorable. Highly recommend this team, we can't wait to go back to New Zealand!
Travel Advisor:
Jessica Walker
Recommended
I would recommend them.
By: Curly Joe
Reviewed on: 20 Jan 2023
Southern World New Zealand did a nice job. Very pleased overall. I'd recommend just a couple of improvements, but I'd use them again. Suggested improvements:
- Should have recommended that we fly into Queenstown instead of ChristChurch since we were going to Mt Cook and flying into Queenstown would have saved us about 1 1/2 hours of extra driving.
- Would have been helpful if they had notified us that we'd be with the same driver for 5 days. The driver was truly outstanding - so that was great - but it took us a little while to figure out that he was going to be with us for a while. No big deal; just a small suggestion.
- Told us that private boats were not available for Milford Sound. We did our own searching and within 15 minutes found a private boat option, which turned out great.
Travel Advisor:
Lisa Cohen-Dumani
Recommended
Floods? No Problem!
By: R&I
Reviewed on: 06 Feb 2023
When historic flooding closed much of Auckland including the airport, Tim Reid and Ange Pirie of Southern World NZ worked tirelessly to minimize the impact to our itinerary (we were supposed to fly from Taupo to Auckland and tour the surrounding environs) with seamless communication and coordination between lodging staff and drivers. In the end, we experienced the North Island via an improvised, though no less interesting and beautiful journey. It pays to use professionals.
Travel Advisor:
Eleanor Hardy
Recommended
Very efficient
By: Demps
Reviewed on: 17 Feb 2023
They looked after every aspect on the ground in New Zealand. Very pleasant people to work with.
Travel Advisor:
Lisa Renae Torgerson
Recommended
New Zealand
By: Rafe
Reviewed on: 14 Feb 2023
LOVED New Zealand. Spectacular vistas around every corner. Glad we had a car rental and booked our land itinerary. Initially planned a cruise but were unable to reach all the places we wanted to visit from the cruise ports.
Weather was perfect - sunny every day but one and enjoyed all the outdoor activiities.
Especially liked the flight to Milford Sound and the cruise in the fiord. Also enjoyed out wine tour on Waiheke Island.
Travel Advisor:
JoAnne Patterson
Recommended
Trip to New Zealand
By: J&E
Reviewed on: 24 Feb 2023
Southern World did a great job of booking our outings and accommodations. Everything went so smoothly and without a hitch.
Travel Advisor:
Katie Hunter
