Southern World New Zealand
Reviews and Recommendations for Southern World New Zealand
of 37 guests
Virtuoso Verified Traveler
All reviews are from confirmed guests sharing exclusive insights
Sort reviews by
By: Not provided
Reviewed on: 20 Nov 2013
All venues and side trips were well organized and we were pleased with the attention
Visit of a Lifetime! Love NZ!
Reviewed on: 26 Nov 2015
Queenstown, Wellington, Kerikeri, Auckland...just fabulous! We were blessed with good weather. This allowed for a helicopter tour of Milford Sound, including a landing on a glacier, tour of a working sheep farm (6,000 acres), sailing on a 54' catamoran, driving tour of the North Island, watching bungee jumping, a wonderful wine tour...need I say more? Our accomodations were all first class! People and service a "10"! Seriously, one of the best trips we have ever taken.
Travel Advisor: Jen Mitchell
Wonderful Sightseeing Trip
By: Nebraska John
Reviewed on: 12 Jan 2017
Our tour guide, Julia, was friendly, pleasant, and professional. She was very familiar with the places we visited and was able to solve any problem that occurred (we were a little late arriving at the glowworm cave but Julia called ahead and got us on the next tour). She kept drinks and snacks in the vehicle which was much appreciated. I enjoyed our discussions concerning the differences between New Zealand and American cultures. On our last day Julia found a wonderful place to have a late lunch before going to the Auckland airport. The Villa Marie winery is only a ten-minute ride from the airport but is in a world of its own. Beautiful grounds, great food, and, of course, great wine. What a wonderful place to conclude our trip. Julia provided first class service and even kept me from stepping out into oncoming traffic. I'm used to looking left before crossing the street but learned quickly that in New Zealand you first look right before crossing the street.
Travel Advisor: Paula Kay Eastham
Nz southern world
Reviewed on: 16 Feb 2017
Fabulous, above and beyond excellent customer service in difficult circumstances
Travel Advisor: Elizabeth Pickerill
Reviewed on: 04 Mar 2017
Every hotel was first class and exceeded our expectations, our planned activities were extremely enjoyable and without any problems and our car rentals were exactly as planned. We would diffinately use Joanne and this agency again.
Travel Advisor: JoAnne Patterson
No Question--THE trip of a Lifetime!!!
Reviewed on: 28 Mar 2017
There are not enough words to say how wonderful our experience was---from start to finish. Susan Ward, Custom Travel Advisors, made us feel like we were the most important clients she had. Her attention to every detail and every question (and we had many!) was incredibly thorough and amazing! Tim Reid, Southern World NZ, was also super to work with. We spent many hours working out details with Tim and Susan to make our trip PERFECT! Tim even re-arranged a scheduled tour at the last minute while we were on the trip due to weather issues. Every time we see the photos we took, we are reminded of the incredible memories that were created in NZ. Thank you Susan and Tim!
Travel Advisor: Susan Ward
Reviewed on: 30 Mar 2017
Our Advisor, Jodi Buskin, partnered with Southern World and we enjoyed an effortless three weeks in New Zealand as a result. The one glitch at the end was easily rectified and the providers relationship with Southern World is strong enough that they were willing to step in with the confidence that it would be worked out without inconveniencing us. Most important, we appreciated the guidance and recommendations that Southern World provided and the most enjoyable aspects of the trip were a result of decisions they made on our behalf.
Travel Advisor: Jodi Bushkin
Reviewed on: 12 Dec 2017
Southern World know New Zealand and helped us make the best of our time there. Their staff was professional. They especially made all the transfers and tours most enjoyable. All the accommodation arranged was terrific.
Reviewed on: 05 Feb 2018
Good timing Professional Excellent company
Travel Advisor: Janie Bullard
Reviewed on: 14 Mar 2018
They were great to work with. We had a situation that they needed to assist us with and it was handled efficiently and to our satisfaction.
Travel Advisor: Kris Nosworthy
Top notch tour operator
By: Bill S
Reviewed on: 25 Mar 2018
Our trip advisor worked with Southern World New Zealand to build a custom add-on to the end of a group tour which extended and broadened our travels through this marvelous and beautiful country. This allowed us to see and do many things not covered in the first part of our trip. Southern World's drivers and guides were knowledgeable, friendly and had a passion for sharing the highlights of their country. Our itinerary was set up using reference numbers rather than cumbersome tickets or vouchers. Bookings for hotels, transfers and side tours were seamless.
Travel Advisor: Cate Caruso
New Zealand honeymoon
Reviewed on: 10 Apr 2018
Southern World was helpful to work with. They had great suggestions of lodging and spaced out all that we wanted to do within the two weeks that we were there. When weather became and issue, they helped with either rescheduling it or refunding us. They were available whenever we needed them. We would get to our hotel or B & B and there would be an email from them with updates and times of events for the next couple days. It was nice to know they were keeping us in the loop of things. Thank you for all your help!
By: Cat lover
Reviewed on: 12 Dec 2018
An amazing experience. Everyone was kind knowledgeable and genuinely supportive of you seeing and experiencing what you wanted Everyone was so proud and knowledgeable about their country and so willing to share info and answer all questions This experience surpassed my expectations
October 2018 tour of New Zealand
Reviewed on: 14 Nov 2018
We recently completed a long trip throughout New Zealand; our local agent enlisted Southern World New Zealand for all of our NZ travel. Out trip: arrangements, accommodations, transfers, car rentals, and personalized guidebooks were professional and first-class. Many thanks go to Southern World and our destination agent Sandrine Blanc! We can recommend Southern World highly.
Travel Advisor: Tammy Jones-Deem
New Zealand 21 Day Trip
Reviewed on: 20 Dec 2018
They booked the itinerary, the hotels, the rental car, the ferry and the tours. Everything was excellent.
Came through in the crunch
Reviewed on: 21 Dec 2018
They did a great job of creating our trip around New Zealand. When weather caused us to be stuck in Queenstown they answered our phone call at 6am as we took it upon ourselves to have a car drives out to Christchurch. They delt with ANZ quickly and got us on flights to our next destination. We were really amazed a real person answered the phone at such an early hour and copied our New Wave rep Belle, who called to ensure we were ok. All much appreciated.
Travel Advisor: Belle Araneta
Reviewed on: 11 Jan 2019
We were very happy with the tours. The staff were very professional and polite. We had no issues and it was very easy to coordinate. We highly recommend Southern World New Zealand.
Travel Advisor: Anchulee Carranza
Reviewed on: 03 Mar 2019
Southern world: did 2 tours. Everything went as planned. Enjoyed
Travel Advisor: Kim Paterson
Reviewed on: 19 Mar 2019
We got to our first hotel and they had a book with our trip itinerary. I would use them again.
By: Mac and Rose
Reviewed on: 09 Apr 2019
Our trip went off without a hitch. We just showed up and everything was taken care of. The tours were amazing and we thoroughly enjoyed our time in New Zealand.
Southern World New Zealand
By: Down Under
Reviewed on: 25 Mar 2019
An excellent company! Tour book available upon arrival at hotel, All tours on time! Extremely well organized!!
19 Day Ultimate Rail, Cruise & Coach Experience (Grand Pacific Tours)
By: Dave & Colleen Thompson
Reviewed on: 04 Apr 2019
The logistics (i.e. airport transfers & hotels) at the beginning, and the end, of the Grand Pacific Tour were excellent. The Grand Pacific Tour, “19 Day Ultimate Rail, Cruise & Coach Experience,” was excellent. We felt the Tour hit the highlights of New Zealand at a reasonable pace. Some of the mornings were early, but not all the time. We especially liked the small group (20 people); the comforts of the coach; and the fact that most hotel stays were two nights. While the bus driver (Chris Hannah), was also the Tour Director, he did an excellent job managing both. Chris was informative, but we did not feel he talked too much. The hotel accommodations were very good, and the beds comforable. We arrived a day prior to the Tour & arranged a separate Tour of the Hobbiton Movie Set.
Reviewed on: 11 Apr 2019
It's unclear what parts of the trip were the responsibility of Southern World New Zealand. Everything went well. Our tour guides were exceptional, on time, fun and knowledgeable.
Reviewed on: 11 Apr 2019
The tours and accommodations were excellent and everything went very smoothly on our trip. Highly recommend them! They made our trip so easy, all we had to do was show up!
Made it down under
Reviewed on: 21 Apr 2019
We were very impressed with Southern World. We had great accommodations, great tours, and everything worked out as planned. We appreciated how all of our bookings were confirmed and they all knew who we were before we could even provide our confirmation info.
Travel Advisor: Susan Morley
New Zealand trip
By: Chuck P
Reviewed on: 06 May 2019
Awesome job with everything
Southern World NZ
By: Chuck F
Reviewed on: 18 Jun 2019
We had a wonderful experience with Southern World NZ with our travels in Christchurch and in Queenstown.
Lovely time in kiwi islands
Reviewed on: 31 Oct 2019
Beautiful islands and hassle free tours by ferry, coach, and train. Tours were always on time and pickups were always reliable. Hotels arranged were great, close to CBD , safe and clean. .
New Zealand tour
Reviewed on: 29 Nov 2019
You dropped the ball on all fronts
Reviewed on: 17 Dec 2019
Our experiences in New Zealand were varied. We had the opportunity for different experiences: we didn't know that a tour bus was really a dune buggy! The times at sea to view whales, dolphins, fish farms … were wonderful. Again, the tour guides worked hard to ensure that all of their clients had great experiences. Everyone was friendly and the hotels were comfortable and well located. The 4WD tour in Queenstown was a bit much for our 75-year-old legs, but we were given the option of climbing an 800 foot high lateral moraine and did it, somehow. The wine tours were great, even the bicycle tour in Martinborough, where we managed to dodge light and heavy intermittent rain, and managed to have a great day touring and sipping. It is difficult to choose a highlight as there were so many. Please note, however, that the hotel in Wellington wanted $50/night for parking so we turned the rental car in 2 days early and used local buses instead.
Reviewed on: 12 Dec 2019
I thought everything with my trip proceeded smoothly. All pick ups were on time and where they were supposed to be.
Reviewed on: 23 Dec 2019
If the weather had cooperated it would have been perfect. The agents can't fix weather. They did great.
No worries on these travels!
Reviewed on: 04 Jan 2020
Southern World was a great group to work with. They put together a fabulous vacation for us and utilized vendors who were knowledgeable, punctual and professional. Everything was planned to perfection and we had no trouble at all throughout our entire journey. Thank you so much for a wonderful vacation! We can't wait to go back to New Zealand some day.
Reviewed on: 27 Feb 2020
The driver, commentator on the North Island was old, mumbled, often talked about the other drivers on the roads, boring and inappropriate in his personal stories and on several occasions, actually damaged the bus with his poor driving skills- ie backed into a pole while parking and put a scratch at eye level across 2 windows when he went too close to the edge of the road-very frightening. The South Island driver, a Moira, was fabulous- imparted a wealth of knowledge about the scenes we were passing, Moira hx and very entertaining. Kevin, the guide bent over backwards to make everyone happy, was always pleasant and helpful and diplomatic. He spent TOO MUCH time each day selling excursions, my big complaint. For that price many more should have been included. Too long on the bus each day. More walk around stops to view sites, less long hauls in between. Often arrived to late at destinations to have time to walk around to see things. Some hotels were NOT 4 star by any means.
Travel Advisor: Sheila Gallant-Halloran
Holiday to New Zealand
Reviewed on: 08 Mar 2020
We had minimal contact with them, but due to weather one day on the itinerary had to be changed. They contacted us and advised us of the situation, and let us make up our mind as to what we wanted to do.
Travel Advisor: Monika Dysart
Very knowledgeable Tour Operator
Reviewed on: 21 Mar 2020
Southern World New Zealand specializes in the ENTIRE country of New Zealand. Their access to a huge selection of tours, operators, lodging, sites, private drivers, and anything else you could want is impressive. There were a couple minor mix-ups that did no harm, and one big issue that nearly left me crying (the minor ones were on their end, the major one was ALL MY FAULT, yet they fixed it!). I'd highly recommend any chance to visit New Zealand, but if you do, definitely use Southern World New Zealand as your guide. You won't regret it (and Emily is great if you happen to end up with her handling your arrangements!).
Travel Advisor: Lisa Renae Torgerson
Southern World NZ did everything correctly
Reviewed on: 24 Mar 2020
Our agent set up everything from hotels, tours, and rentals through Southern World NZ and everything was scheduled as our itinerary stated. There were no surprises, which means everything was great.