Abercrombie & Kent Chile

Jose and the driver were most informative and gave us a good tour of Valparaiso, Casablanca Valley and Santiago. If only we had more time available to explore Santiago in more depth. Our fault, not Abercrombie and Kent's.

The half-day tour in Valparaiso and the Casablanco Valley was very enjoyable. The guide and driver were very friendly and professional, and the guide very knowledgeable about the area and Chile in general.

Everyone from A&K were very friendly and helpful. There was an airline strike the day we arrived that canceled some of our flights and they stayed with us at the airport until midnight to sort it all out.

A&K Chile lived up to the A&K name. We received excellent door-to-door service at each stop along the way. Unlike other trips we have taken with them this trip used guides from the hotels where we stayed, so A&K provided more logistics and transportation services, but did so with the class and expertise you would expect from one of the top tour companies in the world.

We had two tour operators and one driver during our trip in Chile. When I ended up having to join my husband for a business lunch in the middle of our tour, our operator was so helpful and accommodating to my change in plans. Everyone was very professional, punctual, and knowledgeable about Chile. I would highly recommend them to anyone.

Interactions were handled by our trip advisor. Experience was awesome!

Great tour. Driver and guide were very accommodating.

Very satisfactory in all regards

Abercrombie and Kent Chile provided drivers for airport pickups, transport from Punta Areanas to Puerte Natales and to the Colchagua Valley. We also had guides for a tour of Santiago and Valparaiso. The guides were very knowledgeable and personable.

A&K service is attentive. They facilitated us getting to our destinations with no stress. The city guide was great.

As always, A&K were on time, pleasant drivers and spoke English well. The gentlemen in Santiago were especially attentive.

Our experience was very good although in the beginning of the process I did not feel the A & K rep in Santiago was listening to what we wanted to do. It appeared that s/he simply pulled the standard wine tour brochure out of her file. It did get solved. Cudos to our driver Ramon and guide, Jose. Apologies but I can’t remember their last names but they were with the CHARLES MILLER party basically from 3/7 to 3/12. Both were exceedingly pleasant, well informed, and attentive to our every wish.

While A&K has a wonderful global reputation, the person(s) who assisted Gayle with our Chile visit made mistakes and got details wrong. Not everything, but the expectation with A&K is that the details will be right. Mistake - including a winery visit for wine aficionados when the winery is a 100% automated factory. The tour was not worth our time. Fortunately, they do make nice wine. Mistake - lunch in the winery's restaurant where the chef is 100% unwilling to accommodate vegetarians. Their suggestion was for us to have a green salad and two servings of vegetables. How original?! Obviously, the chef didn't think vegetarians deserve protein with their meals. Mistake - stating some meals and activities were included at one of our bookings when the property's web site and on site materials clearly state they are not.

Rather than kill time in the airport lounge, we took advantage of a 10 hour long layover to venture out to explore Santiago. We were meet immediately at the airplane bridge, and escorted through customs. The expert assistance meant leaving the airport to embark on a highly enjoyable & educational late afternoon tour of the city was a total breeze. The only quibble we had was the amazing markets were shutting up by the time we got there, so should be a must to visit sooner rather than later! At least one more reason to return. We enjoyed an amazing meal before returning to the airport for our onwards flight. A special note to the VIP lounge assistant who provided such lovely personal care to our family, collecting and escorting us to the departure gate, safely & well on time.

Unfortunately, our trip to Chile had to be cancelled due to a medical emergency that did not allow for travel. The hotel accommodations, internal transport, & guides arranged by A&K looked fantastic. We had used A&K 2 yrs ago for a visit to Mendoza & brief visit of Buenos Aires and were very pleased! It’s why we chose them again.

Abercrombie & Kent always has the best hotels, guides and programs and always take care of all of the details.