Abercrombie & Kent USA, LLC

A & K was a wonderful tour company. All our needs were met.

A & K arranged for great guides on our recent trip to Morocco. They were knowledgable on the country it's history and culture and liked to share their knowledge in excellent English.

Abercrombie & Kent is at the pennacle of companies serving the traveling elite. No complaints whatsoever. Would recommend them every chance I get.

We were pleased with the choices of hotels and tours we had with A&K. Our tour guides were very well informed and interesting and competent. Our only problem arose with the descriptions on our itinerary. They differed a bit from what we were expecting. I feel that the itinerary they sent us was a standardized description for everyone, but not us explicitly. Other than that, our trip was full of fun moments, great hotels and great restaurant recommendations and I would use A&K again.

USED A AND K FOR THE FIRST TIME FOR OUR TRIP TO CHINA AND NOW WOULD USED NO OTHER…EVERYTHING ABOUT THE TRIP WAS FIRST CLASS AND OUR GUIDE NANCY WAS OUTSTANDING

We spent a couple of great weeks in Africa. The service was great as we were escorted from the time we left until we boarded the plane for home. We experienced many different accommodations in our travels and none were unsatisfactory. Our traveling companions needed electric power all night for a breathing machine, and were supplied with electricity everywhere. One camp could not supply electricity all night, and we were moved to a site that could. Very good service.

We used A&K for a tour of South America. The accommodations and tour guides were excellent. However, our tour ended in Brazil on a national holiday weekend. The crowds at Iguazu Falls and Rio were substantial causing long delays. For example, our viewing of the "Christ the Redeemer" statue was re-scheduled from Saturday to Sunday and it rained constantly that day (our last) causing poor visibility, so we were unable to see this most important site.

We just returned from a weeks vacation in Morocco with A and K.  The itinerary was fine and the country is extremely beautiful.  However, we did not not have a great guide.  The first two days he took us to lunch at these places where there were only tourists and the server REFUSED to give us a menu.  We were inclined to trust that the guide took us to a decent place so we went with the 'set' menu only to find that we were horribly ripped off.  A similar scenario happened the next day until we complained to A and K.  The restaurant problem improved but after that there were a few other situations where we felt ripped off.  Additionally, the guide's knowledge and general interest in our having a good time seemed low.  Bottom line: Others had told us that when in Morocco it seems like you have to constantly be on guard and we were hoping that going with a company like A and K would have better shielded us from this.

One of my best trips ever and I love to travel!

The best, hard to imagine anything that could have been done better, well less bus

My wife and I just returned from an extraordinary trip to Egypt.  My advice: take this trip at the next available opportunity.  A&K lived up to their gold standard reputation.  Their ogranization, support, professionalism, lodging, food--all excellent.  What attracted us most were the sites chosen to visit, and they were, of course, spectacular.  Our Egyptologist/guide, Wael, was superb:  enormously knowledgeable, passionate, funny, great rapport--in other words, the best kind of teacher.  What we had not anticipated was the collegiality and energy of our group.  We woke up each morning looking forward to spending time with these people.  This was a wonderful trip.

A&K is marketed as a high end operation and had a lot to live up to, and surely, they did not disappoint.  First rate all the way. The Egyptian ground personnel were so welcoming, knowledgeable, efficient and professional.  I would highly recommend A&K when travelling to Egypt.

limited cultural activities and seeming cheapness with meals. One tour director and no local guides. Switched from tauck because of group size, but clearly not worth it. Would not recommend this company.

I was very pleased with the trip organization.  A and K reps met us in the hotel and were "at our service".  The quality of our guide and driver was first rate.  There were no glitches in our whole week with A and K.

Amazing trip!!!!!!!!!! Our guide, Peniso was outstanding!  Very knowledgeable and patient with all our questions.  We both learned a tremendous amount and saw some amazing things.  Accommodations and staff were also fantastic.  I certainly hope to travel with A & K again!!  And would highly recommend your company to anyone traveling to Africa.  

I have traveled with A & K off and on over 20 years.  They always provide an outstanding itinerary, tour leaders, guardian angels, local guides of high order.

Albercombie & Kent provided a great trip, the personal services provided and details were excellent. The team in Johannesburg were extremely polite, attentive and helpful. We especially want to commend our guide we had in Botswana, Poniso Shamukuni. Poniso absolutely made the trip for us and our group. Always helpful, always there, always attentive, great attitude, funny, informative, thorough, and a delight to be with.

Fantastic private tours. Have used them all over the world and they are always great. Worth the money.

Monica is wonderful. She is easy to work with, responsive and responsible. I will work with her again for sure

Memories of a lifetime! A&K are the BEST!!!

A & K are extremely professional. Nothing but 1st rate service each time we are in their care. They are very good at changes on the fly if necessary. Their staff are knowledgeable, very polite, and come as advertised. They DO know the secrets of the cities we have shared with them, and St. Petersburg is no exception. Once again, true to the adage, you get what you pay for. They do come at premium rates, that are justified by the premium service. On a trip such as we took it is easy to compare prices and services with other guests that took "similar" ground tours. While we did pay considerably more, we also got considerably more. One other great thing was the fact that they handled all Russian visa requirements, removing that burden from us. Thanks A & K for making a great trip even greater.

This was our first trip with A&K and we would definitely recommend to anyone. They guided us through every step of this journey - and when visiting a country like Egypt and I think it is also the only way to travel and feel entirely safe. Laila our Egyptologist was very knowledgeable and incredibly helpful throughout. We had upgraded our room on the Sunboat to the Presidential Suite. When we checked in they upgraded us again to the Royal Suite given it had not been booked! Hugely appreciated. It will be hard not to want to book this on another trip! Many thanks to all.

A & K did a good job and we will use them again

Three things I should point out: - Sudden changes on the itinerary on the go - The bus seats were far from confortable for the long trips we had every now and again. - My health issue of Hipertention , had been ignored and that ment a big problem for me.In spite of having sent you the form with my medical issues. Sincerely Cristina s Yarnoz

Fabulous!! A&K are the best and took care of our every need and desire. The India staff were so warm and welcoming. It was a trip of a lifetime.

All drivers, guides and the A & K angel were very friendly, knowledgeable and [professional.

enjoyable and very knowledgeable..our guide was Ridlon to Cuba

This trip was an amazing experience!!! The services, attention to details, accommodations, sights, food and hotel accommodations were outstanding! I wish our tour director's English was a bit better.

A&K helped us have a once-in-a-lifetime experience on our trip. Our guardian angel helped recommend some restaurants, attractions, and lesser-known things to do that were all outstanding, and we definitely would not have been able to find them without her help! The tour guides we took were exceptional in their service, we loved every minute. Thanks!

This tour was just what we wanted to do in Casablanca. Our guide was very good. He made us feel very welcome in his city. Abercrombie and Kent is a very good company.

We traveled with A & K to China and the Yang Tse. We had a great tour guide,Jason Lee who took great care of our group! He is friendly, caring and knowledgeable. The local tour guides were also great and added more information and color to the places we visited. The hotels were all 5 star as far as we are concerned. The meals were always a feast! Mira took us to the airport when it was time to leave and she stayed with us until we have checked in our luggage and were on our way to immigration. All in all an excellent trip!

Grenada accommodations -poor check in considering advance notice Marabella- dirty, small, dated not even 3 star quality of room Seville- good quality but way too small for two Local tour guides - outstanding, knowledgable, passionate, great ambassadors Food- very good except for crazy crab in Barcelona which was poor Transportation - air and train excellent. Bus transport could be improved - offer something more than just water, washrooms or pace the tour so that this does not become a wait for your guests. Disembarment help was sadly lacking and compared to other tours we have been on a huge disappointment. Also incident of observing the bus driver arguing with the tour director when he should be meeting her needs. Tour director- very good. It is asking a lot for one person to meet the needs of 22 people. We had an incident of the bus driving off without a passenger early in the tour and I don't think this would happen with a smaller group Overall very enjoyable

Our travel agent worked with A&K USA to arrange a great trip.

If they say they will meet you at your plane, they will meet you and they will be on time. There's enough stress in travel without having to worry about your support company. A & K did a very good job for us.

Their onsite support left a lot to be desired. This was most evident at the airport and with hotel check in

I would give A and K a full recommendation. A grade A. We had an excellent driver in England named Bob who was fantastic. A and K service and support was really good.

Our tour guide Dan and the entire A + K team had everything covered. Nothing was too much trouble and couldn't have been nicer to us.

Great trip with professional guidance and a sense of service and seamlessly coordinating and managing a multi segment trip to Morocco.

The Abercrombie guides, drivers and service was top notch and we felt well taken care of with NO stress about logistics. Everything was well designed and ran smoothly amongst four different cities.

A& K planned an excellent trip. Had us busy every minute of the day. Great lecturerers, fun excursions, nice hotels, unique activities. But best of all were the tour director and the local guides. They were wonderful! Smart, well informed, funny, helpful--they really made the trip.

Very professional guides, excellent transportation choices and good hotels.

Loved our tours with cruise specialist. We were well cared for. Size of groups were smaller, loved the whisper boxes and usually water available. Ship hosts were wonderful.

Our travel agent partnered with A&K in organizing our 6 off-ship excursions. They have the best guides, were always on time, provided little extras, and recommended only the best. Each trip was flawless in planning and execution. Experts accompanied us which made the experiences more potent and memorable. Don't hesitate to use them.

Everything went as planned with no problems

The trip was very well planned and great attention to detail.

A and K makes traveling so easy and such fun. From providing fabulous accommodations, to flawless transfers, to knowledgeable guides, they are the best. I often travel on my own and so it is so nice to have a company have my back, if you will. Every A and K representative I've met, from the Far East to Europe, has been professional, punctual, responsive, and perfect. If you want a truly memorable trip, I recommend using A and K!

Abercrombie and Kent is world wide and excellent

All well organised

We have booked many trips with A&K. This trip was pretty easy as the Natuarlists and the ship crew did most of the work.

Peru was great. Ecuador had too many issues to even start to discuss them here.

most of the tours offered were look out the window bus rides. The tour descriptions oversold what was actually presented. For instance on a tour to what was advertized as a "bird Island," we found no birds. They had left two to three weeks earlier as they always do. But this was not noted in the brochure Most adventurous Travelers would do better personally and save money designing their own tours from the internet.

This was a lovely trip. Not having done a barge trip we did not have specific expectations but did want to see the more rural and traditional side of France. The trip accomplished that. The barge was comfortable, the crew very responsive and helpful and the food and wine very good. We would do it again. One small suggestion - perhaps the barge could offer some sort of picnic lunch that the guests could take with them on shore excursions as opposed to returning to the barge for lunch. We are walkers and bikers so the ability to take lunch and meet the barge at the evening mooring would be nice. In fairness, I am confident that the crew would have responded to such a request - we didn't think to ask until too late in the trip but might have had the option been offered earlier. That was our fault, not the barge's. We thoroughly enjoyed the trip and will probably do another one.

A&K organizes the best itinerary, world class experts, and expeditions to thoroughly immerse us in the Arctic Passage. Thoughtfully organized, attention to details, and special surprises awaited us along the way. They do it right.

Always on top of things; generally one step ahead. Excellent tour guide and local guides. Accommodations were very nice. Too much travel for our liking.

Every single guide we had was wonderful! Without their knowledge and teachings we would not have fully experienced our trip. Kudos to a well ran company!

The Egyptologist that A&K used for this trip, was knowledgeable and interesting for all the guests on the trip. The sites selected were excellent. The only problem on this trip was some of the very, very early flight times on the internal trips. While I realize that it was the best they could do, I would hope that some small changes in the routing might have been done to give us a later flight time.

Mostly excellent.

Honestly our experience with And K was very mixed while we were traveling 1 guide was excellent 1 was bad and one did not show up. However they were extremely accommodating when they were made aware of the issues. Not every guide will have a great day every day and we understand that but A and K far exceeded my expectations on what they did to try and make it up to us. Their behavior was so virtuous that it as convinced me that our unpleasant encounters really must have been an anomaly and I would give them another try.

The staff were young but very knowledgeable. It was nice to be whisked to historical sites and be informed of the lifetime of changes in the region,

We were pleased with all our transportation. The drivers were all on time, professionally dressed, with nice vehicles. We sometimes had trouble with the language differences, but benefited from their knowledge of the local regions.

They took all the stress out of traveling to another country! Great experience!

Abercrombie's Luxury Small Group Journey turned out to be a vacation I would remember for all the wrong reasons. It was small but "luxury" it was not, (3 Hotels were what I felt I paid for and expected) the other 3 were horrible hotels with the lowest class of rooms, including the smell of sewage and street noise all night long. We had guide who was barely understandable and seemed disinterested and not connected to her work like she was going through the motions, and a poorly planned overdone trip which had as riding in a bus for hours on end to get from one tourist stop to the other. We came back exhausted, disappointed and glad to be home. No value for money here.

If you want a trip with ALL of the details taken care of for you, go with A&K. If you want extremely knowledgeable tour guides who tailor your trip to your wants and needs, go with A&K. They put together our trip to Peru with wonderful places that we never would have found on our own. They provide a detailed itinerary in advance but are perfectly willing to change the plans on the fly during your trip. The guides all spoke perfect English and were extremely well versed in the local culture. We will definitely use A&K again.

An excellent trip with outstanding guides. Our tour leader, Gabor Kovacs, was one of the best--perhaps THE best--tour leader we ever have had. Although we had some reservations about the beauty of this area, we were surprised with the beauty of the entire area we visited. Of course, the history of Berlin hade the trip even more enjoyable.

Outstanding! Personal guides is the way to go, Everyone was extremely knowledgeable and very organized and I don't think we could have seen nearly so much without their expert guidance, On top of that, they were ready to do whatever they could to maximize our experience. Every one of them was tops and it was obvious A&K has very high standards.

This was our second European Waterways canal trip with A&K. The barge was sparkling clean, beautifully run, fabulous staff, best of gourmet food with paired wine. The tempo of the trip was designed for the most relaxing experience. Loved it.

We have traveled with A&K on several vacations all over the world. They do what they say; have competent advisors and are thorough in coordinating the trips. I would recommend A&K.

It was a great trip. We had a good mix of cultural and religious sites, shopping, eating, etc. and Alami, our guide, was fantastic! The hotels were generally great -- especially the Sirhai in Fez -- but the Sofitel Hotels in Casablanca and Rabat were not great. Need to rethink those as they were dirty, huge (Rabat) and not comparable to the ones we stayed at in Fez and Marrakesh. Otherwise, the pace was good, you had some down time but plenty to do. The Atlas Mountains day trip was fantastic! All around, a great trip!

This was our seventh tour with A&K and they were perfect, as always.

Everything was great. Received full value for the money spent.

Paula Kay arranged a "tailor-made" (i.e., independent) tour of Chile with A&K. With the exception of being met in the Santiago airport by an A&K rep, who whisked us to a connecting flight (extremely helpful at SCL), we never had any contact at all with A&K. On our return to SCL, the place was a complete zoo, and we would have benefitted from more rep help. The Alto Atacama hotel in San Pedro de Atacama where we stayed was wonderful. We highly recommend the place.

As this was our first trip with A & K we were pleasantly surprised to feel totally comfortable with the itinerary and accommodations provided. The guides were very knowledgeable and provided information in such a way that we could understand and felt our questions were answered to our satisfaction. The days were long and there was an abundance of information provided, but the hotels that we stayed in provided an restful atmosphere in which we were able to restore ourselves for the next day's adventures.

Excellent— the cruise was phenomenal and the guide, Augustin, was equally phenomenal!! I recommend this trip to anyone with a sense of adventure. It’s a once in a lifetime vacation!!

Our pre-trip itinerary and supporting documentation was marketed as if the trip was pre-scheduled and would be worry-free. Upon arriving in Cape Town, itinerary items had been adjusted and removed, and we were left scrambling late at night after long international travel to call and get our itinerary fixed. The itinerary we received upon arrival was vastly simplified. Our guides, who were all excellent, had been tasked with coordinating many activity logistics instead of having the pre-scheduled itinerary that we were promised. Even after being promised by them that our itinerary would be restored to the one that we booked, wine tastings were not pre-scheduled, we did not get to do a bike ride that had been promised, and our first full day in the country was limited to a half-day rather than the full day promised in the itinerary. Also, A&K never communicated the timing of hotel and airport transfers and "made it up to us" by simply sending a bottle of sparkling wine to our hotel room.

A&K - the ship is amazing, the staff was knowledgeable and entertaining, The place was breathtaking. There are lots of choices to go to Antarctica - A&K is a very good one.

Our tour coordinator Amr Nabil made sure everything ran smoothly from the time we arrived until we headed home again. That was no small feat as we visited several cities and took several domestic flights within Egypt. Laila Abdel Raouf was our guide for Cairo and the surrounding sites, and she was fabulous! Our driver Khaled handled the traffic with aplomb and drove us to busy urban sites, as well as more distant towns in comfort. The A&K staff really deserve extra kudos!

From the moment we landed in Sri Lanka to the moment we departed, we could have not been in more competent hands with Arabian, A&K and especially our extremely skillful, professional and great humored driver, Darshana Pushbushpakumara who we affectionally referred to as Dash. Dash is one of those one in a million people. Always smiling, always willing to share with us his deep and rich and proud knowledge of his country and culture. In addition, his ability to navigate use efficiently and safely through the roads of Sri Lanka was entirely amazing. We as a family wholeheartedly recommend Arabian, A&K and especially Dash to anyone interested in traveling to Sri Lanka. The Walker Family.

Our experience with Abercrombie & Kent was fabulous! We knew before traveling with A&K that they were an excellent tour company but our experience surpassed our expectations. The representatives that picked us up at the airport and transported us to different destinations were professional, courteous and helpful. The accommodations were superb. We really liked that the 3 camps we stayed at were each comfortable and unique. The staff at the camps were amazing! The staff are welcoming and accommodating and very professional. The meals and snacks were delicious and nutritious. The tents were luxurious and romantic. The views and scenery at each camp was breathtaking. Our guides that drove us on the safaris were so knowledgeable, patient and conscientious. Our guides, Abdul and Emmanuel, made the trip so enjoyable and memorable. The hosts at each camp went out of their way to make us feel welcome. We really want to thank Suleiman at Sancturary Ngorongoro. Thank you so much!!

I cannot believe my good fortune for having this incredible experience. A&K staff (special kudos to Charles who found our lost bags) were outstanding, personable and knowledgeable. Add to that all the small details, hot water bottles and turndown service on those chilly nights, hot cocoa served in our tent every morning, enthusiastic guides and drivers, along with informative lectures.

This is our third trip on Safari with A & K. Everything went very well and they were there when we needed and expected them to be this making the trip most enjoyable and less stressful. My only complaint would be in the communication with several of the agents in the Chicago office. I lost patience but worked through Deb Knopf, our travel agent, and all worked out. They seemed to take forever to respond to requests and one was particularly curt with her responses. Having owned a travel agency and having been a travel agent earlier in my career ( I am now retired), I am well aware of what to expect in form of response time, etc. and/or even checking back to indicate they needed more time. I also expected more detail for some of the responses as the itinerary was complex and required more detail for the response. In Africa everyone was wonderful and very professional and we could not have been more pleased.

Two private tours booked through Catherine Conn w/A&K. Both were excellent and we appreciate willingness to modify and change on the fly, particularly our stop in Kuching which was delayed from our original plan due to tides.

I have been traveling with A&K for many years and I think this is the only way to travel to countries soooo different from yours. I would always recommend itt.

Excellent. A list of names of my fellow travellers at the start is essential. 3 night stays at the hotels would be ideal.

Of course! The best.

Our A&K guides were all very friendly, helpful, and knowledgeable. They were very patient with all of the guests and answered questions thoughtfully as they came up.

All very positive. They handled all aspects of the trip for us, and were very attentive to all details. The tour guides for each location were all good. A few were exceptional

Our Peru adventure was seamless with A&K. The arrival of our “book of adventures” (as I like to call it) was a great summary of everything we neede to know. We especially appreciated the tipping guide. It’s always hard to know what’s appropriate. But the one thing that made our experience truly remarkable was our guide, Frances. He is exceptional in so many ways- from our initial meeting to his knowledge of the flora and fauna (especially birds) as well as the history and details of each area that we visited. We’ve never encountered an individual that knew so much about everything! He was quick to engage our 10 year old daughter in everything we did. She loved him as much as we did! He is a remarkable individual and a true asset to the A&K team. Well done Frances!!

fine, as usual.

Our experience with A&K was incredible. The guides were extremely knowledgeable about the wildlife and were a pleasure to be around during our game drives. It was our first safari, but it won't be our last, and I can't imagine using any other tour operator. We would absolutely recommend that anyone going on safari use A&K.

We have traveled with A & K a number of times and have enjoyed all of our journeys. Travel with this company is seamless, from airport pickup to airport departure. Their itineraries are varied and interesting. Overall, the guides are warm, pleasant, and well informed. I also appreciate the quality of the hotels and restaurants.

Our tour operator Mohammed Hedid was absolutely amazing!!! Full of knowledge and lots of fun! He really knows how to read his clients and what they want. Best tour guide we have ever had! He provided an amazing experience for the trip of a life time!

First rate. Great tour, and the guides and driver was top notch. They made our tour top notch. Nice job we maybe hooked.

We have chosen a total of 4 trips with A&K over the last few years. We traveled in Africa, Indochina and China with them. Accommodations, Tour Directors and Local tour guides were all knowledgeable and well organized. We always felt safe and cared for. Any problems that came up were dealt with in a timely manner.. We went to major tourist areas in a well planned way to best avoid the majority of the crowds. Transfers were smooth and our luggage was handled efficiently. We feel there was a good balance of free time and activity. If you wanted to return to hotel early, that was arranged when possible.

This trip was flawless. The weather perfect, tons of cherry blossoms, the best hotels ever, the tour guides were great. All was clean and on time. The other folks on the trip were well traveled and easy to be with. Japanese food was not my favorite, but they went overboard serving me meat instead of fish with every meal. Our tour guide was the best. All clean transportation and plenty of water to keep us safe.

I worked through my travel agent so I did not deal directly with A&K USA. On the other hand, our tour director in China, Duncan Ding, was awesome. Duncan made our trip wonderful. Complete accolades for Duncan. A&K USA referred me to use CIBT for our China visa. I do not think CIBT was very good. They charged too much for their services. I prepared our application on line and found out later there was an additional charge.

From start to finish, A&K made the trip easy. Guided, a much needed perk, through airports. Thank you! Whew. No hitches, just smooth sailing throughout the entire trip.

Although I had little contact with A&K, we were very pleased with the air and barge arrangements we made with them thru our travel agent, Helen Papa.

I would use A&K again for certain.

Best ever. As usual we were meet at airport by our guide and she was the most wonderful guide we've ever had. Great driver as well. We had the best hotels and rooms. Trip was planned to utmost detail but A&K always allows the guides to be flexible to meet our needs as we experienced new areas and things we wanted to see, We will always use A&K! They made Romania trip so much worthwhile

AK provided a very nice itinerary that was within our budget expectations and was developed to meet our interests. There was some challenge in conveying the needs of our children, specifically that our children were seasoned travelers who could handle a more adult level itinerary of interests and daily schedule of activities. With that being said, we were able to incorporate a number of hands-on activities that were appropriately interesting and engaging. Our guides were excellent - knowledgeable, engaging, and well mannered. We always felt safe and always felt that our guide knew what to do, and had done it before, with many tricks of the trade to make our adventure trouble-free.

Great activities for the family. Saw a lot in nine days.

Our experience with Abercrombie & Kent was most enjoyable!

Layla, tour director in Peru was outstanding. I would do another A&K trip because of her alone.

Their staff are top caliber professionals. They are knowledgeable and most pleasant. The vehicles were luxurious and clean. They arrived on time. The tours were interesting and tailored to our time frame. They know great spots of where to eat.

Overall the tour was wonderful. I would have liked our first hotel was not the best location. The tour director was fabulous. We would definitely recommend A&K.

This was our first experience with Abercrombie & Kent. I cannot say enough great things about this company. We had an awesome experience in Australia. ALL of our guides were wonderful and extremely knowledgeable regarding their aspect of our tour. We met some really nice people who went above and beyond for our family. Ken (Australia Zoo) and Peter (Great Ocean Road) felt like family by the end of the day. My girls wanted to see Mamma Mia in Melbourne but it was sold out. Peter made some calls and made it happen. We had house seats on the 7th row. It was a great ending to an awesome trip.

GOOD! AND VERY INTERESTING

Everything went as planned. We all had a great time.

The tour itself was great, however the logistics were not. A&K booked our internal flights from the A&K pre-trip to Victoria Falls to the start of the regular tour in Nairobi, Kenya. Instead of booking a short afternoon direct flight from Zambia to Kenya, they had us travel 2 flights leaving in the morning; the first back to South Africa with a layover, then on to Kenya. This took a half day from our pre-trip and left us exhausted for the start of our tour. When we finally arrived there was no A&K representative to meet us at the airport in Kenya. We had to call A&K to locate them in the parking lot while others on our tour were met in airport. We were not delivered to the hotel until after midnight. We booked this trip over a year in advance including the pre-trip, so there was no excuse for this flight schedule. I don't feel the 3 day pre-trip was worth the money charged as we only got 1.5 days.

Exceptional - as expected.

Loved our tour director, Ardur. Didn’t think trip was worth cost, felt nickled and dimed throughout, too many set menus, no personal touches, hotel in Reykjavik (Hilton Canopy) too noisy and not much sleep 2 nights. Normally travel with Tauck and they are much better.

The trip started out poorly when we got to the Canopy Hilton in Reyjkavic. There were no porters, the front desk was not very helpful. No one seemed in charge. They could not tell us where to meet our tour guide for our 6pm briefing. Sleeping was very difficult as there was a tremendous amount of outside noise. I was in two different rooms on different sides and both were so noisy outside, sleep did not happen. Many people in our group felt the same way. Once we left Reyjkavic, it was a wonderful trip. Our guide, Halifi (sp) was fabulous and the places we went were not overcrowded and seemed very special. I'm usually a cruise person, but Iceland cruising is no where near as good as a land tour especially going into the interior. There were a lot of special moments, such as the glacier, the Super Jeep experience, the whale watching, the black beach and of course, all the waterfalls. I really appreciated the luxury of the bus and the fact that it had charging stations and wifi.

Planning excellent, pick-up service very good, guides very knowledgeable and pleasant.