Reviews and Recommendations for Hertz Corporation
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Reviewed on: 16 Oct 2013
I picked-up my rental car in Seville, Spain. I attempted to contact the Hertz Office by phone the day before I was scheduled to pick-up the car and was unable to reach them for over four hours. When I did go to the office, the folks behind the desk were not as informative/helpful as they could have been. Their system seemed confused and chaotic. They rushed everyone in and out not allowing for the routine questions one might have.
By: Not provided
Reviewed on: 18 Oct 2013
They gave me a car at the Trieste airport that had marks and bumps all over : the excuse was that they did not have any other car with a wide trunk (!!??).
Hertz is Awful!
Reviewed on: 06 Mar 2014
I had a reservation and a confirmation and NO CAR. As a a Hertz Goldmember I was shocked and will never use them again. I have switced to Enterprise.
Car downsized no reason given.
Reviewed on: 29 Apr 2014
I ordered a mid size auto and Hertz at Seatec downsized me to a compact - no reason given. Very inconvenient as I had to transport a relative that needed a midsize car for comfort.
Reviewed on: 07 Aug 2014
We were very pleased with all aspects of our rental. The car more than met our expectations and got excellent gas mileage even though it was a full size car. Never had one problem during the rental period.
Reviewed on: 29 Aug 2014
excellent--enjoyed auto--no issues
Long line slow service
By: Travelling T
Reviewed on: 12 Oct 2014
The Hertz desk in Florence was significantly under staffed. I stood in line for one hour and forty five minutes to get my car. That's along time when travelling transatlantic and being awake for 26 hours. I would recommend EuropeCar.
Reviewed on: 14 Oct 2014
I did not use Hertz. I used Enterprise and the car was fine. Thank you. VIC.
Reviewed on: 15 Oct 2014
I rented a car in Munich, Germany during a recent trip. The counter agent was professional and easy to understand. We had a small issue with trying to locate the car so I would advise that Hertz consider using a walking map to direct them to the rental car parking lot and the exact location to where the car is parked. Other than that I commend the Munich airport and Hertz for the express check in after my rental time was over. I loved the way I simply pulled into the rental return area, parked my car, and the rental agent checked me out electronically. It was fast and very simple!!
By: Barb & Holly
Reviewed on: 16 Oct 2014
Renting a car is not exactly the be-all and end-all of a trip, but it was nice to have everything arranged in advance by our travel agent, Dennis Wallace, so all I had to do was walk up to the counter and fill out the paperwork. Upon returning the car, a young man met me in the parking lot, asked for my paperwork and keys, took a walk around the car and sent me on my way. Very easy!
Travel Advisor: Dennis Wallace
Travel worry free
Reviewed on: 27 Oct 2014
We have used Soon-Hie for ten years and for all our travel needs. She makes our travel worry free.
Travel Advisor: Soon-Hie Sargent
Expert Friendly Service
Reviewed on: 27 Nov 2014
Everything was so easy. Car was perfect size, couldn't have been better!
Travel Advisor: Krista Wissinger
Very friendly service
Reviewed on: 09 Dec 2014
Had a "wee bit" of a bumper issue in NZ. Young man in Rotarua could not have been nicer! Appreciated that.
Reviewed on: 05 Jan 2015
All worked out - upgraded
Travel Advisor: Gabrielle Warncke
Reviewed on: 05 Jan 2015
Good service, poor installations, car was very dirty.
Travel Advisor: Stacy Weigant
Reviewed on: 22 Mar 2015
Took care of reservation promptly and correctly.
Reviewed on: 02 Apr 2015
Hertz is great with my business travel rentals.
Travel Advisor: Sarah Lee
Hertz Rental Desk at Miami Airport
Reviewed on: 03 Apr 2015
It took over an hour to get our rental car with a reservation. We did not get the vehicle we asked for. We had to take a smaller SUV which was crowded. The Hertz rental desk seemed to have a feeling of confusion while we waited in line. I saw more than one person leaving unhappy. The Hertz rental agent was unfriendly and not helpful. She seemed to carry a "chip" on her shoulder. She questioned me time and again as to where I worked. She did not even know Virtouso was a premier travel agency. I complained to the manager before I left. She said she had been having trouble with the agent. She gave us free second driver for the week, but that did not ease the pain we had been through renting a vehicle. I have not had this bad od an experience from any Hertz location in the past. I think I would have to question any more car rentals from Hertz in the future.
"B" rating this time
Reviewed on: 16 Apr 2015
Prior trip had a Hertz breakdown, and we almost missed our first flight (& thus our connection) coming home. This trip a bit complicated at the front end, but very courteous with our request for same day but different location drop-off at the back end (did cost us $15 more).
Reviewed on: 20 Apr 2015
this was the only negative of the trip but they were better when we turned the car in
By: Fritz H
Reviewed on: 21 Jun 2015
Family of five rented a new Ford Galaxy manual transmission in Vienna, Austria in June 2015 for a round trip to Salzburg; car was large enough for passengers and five suitcases; pleasant to drive; navigator invaluable!
Travel Advisor: Uschi Helfrich
Expert,professional and satisfying service
Reviewed on: 18 Aug 2015
M/Mahoney's and Hertz's service was excellent from makingthe the reservation through obtaining and returning the automoblie were efficient and satisfying. We use both for our future travels and recommend them to our family and friends.
Travel Advisor: Carrie Mahoney
Reviewed on: 17 Sep 2015
We had reserved a convertible for scenic drive trip, and they tried putting me in a Eclipse Spyder, which was disappointing because those are no longer in production.... however they did make it up by offering a discount to upgrade. Overall the car worked perfect, and the charges were fair.
Travel Advisor: Tara Nielsen-Rise
Excellent as always
Reviewed on: 29 Sep 2015
Typical Hertz -- good car, good rate, and good service. Always appreciated.
Travel Advisor: Joan Schwartz
Reviewed on: 30 Sep 2015
Great customer service, quick, friendly and easy. Great car. Pickup and return was easy as could be. Highly recommended!
Travel Advisor: Abby Lagman
Run around costing $$$
Reviewed on: 19 Oct 2015
no 4 door vehicle available even with confirmation unless I paid $150 extra, which I did because I needed transportation.
Long wait time
By: Hawaii Gal
Reviewed on: 26 Oct 2015
While in Kona it took over an hour to get our car. Issues with the windshield wipers but overall an acceptable experience.
Efficient, knowledgeable, friendly service
By: R,A & M
Reviewed on: 23 Nov 2015
There were a number of customers in the office but they were processed in an efficient manner while ensuring customers were provided with information to make informed decisions was available to meet their needs.
Travel Advisor: Shauna Treichel
Good friendly service!
By: Otto K
Reviewed on: 11 Jan 2016
Our vehicle was ready to go when we arrived and the staff were very friendly.
Travel Advisor: Izumi Kirchmayr Ogawa
Reviewed on: 10 Dec 2015
Toni used our #1 Club Gold to find us a great car.
Travel Advisor: Toni Mueller
Reviewed on: 09 Mar 2016
Pat Wilcock has continued to provide me with Excellent service. I had NO problem with my trip from checking in to seat selection, to car rental to my destination AND my return trip home.
Travel Advisor: Patricia Wilcock
friendly service with a smile
Reviewed on: 17 Mar 2016
I rented from HERTZ in Knock, Ireland. I wasn't expecting too much since it was such a small venue and I've had so many problems in the past with other agencies. But, not HERTZ. They were on site, and ready for business. The car was beyond my expectations and the service was quick and easy. When the bill came, they did not try and slip in extra charges either which isn't always the norm with these car rental places. They even tried to save me money! HERTZ will continue to receive my business as a result and I will look no further from here on out.
Travel Advisor: Maya Abdo
Reviewed on: 21 Mar 2016
Love the convenience of getting of the bus and seeing our name on the board and just walking to our car...and away we can go!
Reviewed on: 04 Apr 2016
A GREAT EXPERIENCE WITH HERTZ.
Travel Advisor: Valerie Ann Wilson
Reviewed on: 19 Jun 2016
Hertz provided us with a vehicle that met all of our expectations. They were very accessible at both the pick up at Bozeman airport and the return at Jackson Hole airport.
Travel Advisor: Mary Porter
Reviewed on: 20 Jun 2016
Hertz provided good service
Loved our car
Reviewed on: 08 Jul 2016
Great car but unfortunately we did have to wait quite a bit before we actually got the car and left the airport. They didn't have enough staff. The return process was super easy.
Travel Advisor: Jennifer Polito Waigand
Reviewed on: 14 Jul 2016
Our Hertz experience was typical, but the car was too small and not a very nice car. The people we worked with were polite and professional.
Travel Advisor: Heather Loss
A little too pushy on the insurance and upgrades
Reviewed on: 14 Jul 2016
Too pushy on selling the insurance
Reviewed on: 20 Sep 2016
The service of Hertz reps and the beautiful suv provided for my party was perfect. I will definitely use Hertz for my next rental.
Travel Advisor: Pam Hopper
expert friendly service
Reviewed on: 27 Sep 2016
The car was ready and the right size.
By: Diana U
Reviewed on: 09 Oct 2016
I was very happy with the service provided by Hertz when we rented a car in Scotland recently. The car was perfect and the staff was very helpful.
Travel Advisor: Brooke Danza
Reviewed on: 07 Nov 2016
The car was fine, but we were a bit concerned as it was a rear-wheel drive vehicle and there was snow predicted. It turns out there wasn't a problem as the snow never materialized. However, at that time of year, it would be prudent to have a front-wheel or all-wheel drive car driving to New England and Canada.
Reviewed on: 12 Nov 2016
I am finding recently that the selection of cars at the Toronto airport has been very limited with respect to upgradable possibilities. Things appear to have changed over the last year or two... And there selection just appears to be so limited now. I tried Avis the last visit and was quite happy... Sorry Hertz, you've lost a customer in Toronto.
okay with gold card
Reviewed on: 31 Jan 2017
Thanks to P. Klippel, we got a gold card and that saved us hassle and time. Going to Hertz without a gold card is a losing move because of the length of the lines. And we really liked the low price.
Travel Advisor: Patricia Klippel
Hertz rental cars
Reviewed on: 16 Jan 2017
How does a rental quote go from USD46 per day for 5 days to a final chrage of USD1500!!! Yes I expect to pay extra for a large car, petrol taxes etc.. but really??????
Reviewed on: 19 Jan 2017
Our car was delivered to our hotel the morning after our arrival. A few glitches with the reservation not having called for a GPS and the car arrived an hour later than expected. They did deliver a GPS to our hotel by the afternoon. Several days later, we had a problem with a tire on the car and they were very accommodating and brought a new car to the hotel to replace it very quickly. Return process was very smooth and easy.
Travel Advisor: Jane Edwards
Reviewed on: 24 Jan 2017
Efficient check in but required $1800 deposit even with their insurance. They did not have the car we reserved but gave us a smaller car that was fine with $100 discount. Driving is difficult without googlemap which was very helpful and included most properties.
Reviewed on: 06 Feb 2017
Only complaint is I have been GOLD for 10 years and too often my car isn't waiting for me. I like Escalade, and 4 wheel drive, and occasionally a Mercedes. Hertz drops the ball too often. But I still like them.
Reviewed on: 13 Mar 2017
Too expensive. Drop off was a pain
Trip to Carmel
Reviewed on: 25 Mar 2017
Excellent, quick, no problem with the vehicle, guest service agent was friendly and very helpful.
Reviewed on: 19 Mar 2017
The Hertz Corporation was just fine. But don't rent a Nissan! When we experienced difficulty with the key being recognized, and the car not starting (even though the key was in hand), Hertz did promptly answer our call. We had to "recharge" the fob next to the ignition each time. I think there may be better cars for Hertz.
Reviewed on: 17 Apr 2017
Excellent service and car!
Travel Advisor: Shirley Copeland
Trip to destin
Reviewed on: 17 Apr 2017
Ok car was ok for us
Reviewed on: 24 Apr 2017
Terrible service, bad attitude Will never use again
By: Simon Solomon
Reviewed on: 06 May 2017
They were helpful
Travel Advisor: Arlene Humble
Car hire in UK
Reviewed on: 21 May 2017
All good - sat nav in car didn't quite know where Hertz drop off was at Heathrow but signage on approach got us there. Left a bag in the shuttle at Heathrow but that was very easily retrieved - shuttle drivers extremely helpful and nice.
Reviewed on: 08 Jun 2017
Disorganized-did not have what we had ordered.
Reviewed on: 18 Jun 2017
Car was great. The garage personnel were great. The counter people were a bit grumpy. The only thing I was not told about was the ez pass through toll booths. The car had what looked like the ez pass so I went through one but stopped at the next feeling unsure. And when I asked what happens no one seemed to know; instead referred me to a phone # to call.
Travel Advisor: Cindy Evans
By: Jim Chibidakis
Reviewed on: 14 Jun 2017
Very good service.
Reviewed on: 23 Jun 2017
Everything was good with our car. Grateful for the GPS in navigating the roundabouts. Could have been better information on dropping it off in Rennes, France.
Travel Advisor: Christine Collins Bolus
Reviewed on: 02 Jul 2017
It was difficult to get the Hertz office at the airport in Venice, they moved quite far and there is not a signal with any indication! People are nice and efficient.
Rental Car in England
By: Gay Ekelund
Reviewed on: 06 Jul 2017
Quick and easy picking up and dropping off.
Travel Advisor: Sharon Strickland
Hertz - Barcelona to Brussels
Reviewed on: 10 Jul 2017
We have had some recent disappointments with Hertz in U.S. but I have to say that our experience in Barcelona was great. We had a change in our itinerary, and the agent could not have been more helpful accommodating our travel plans and going the extra distance to make sure we had the right car and plan. I was very impressed.
Travel Advisor: Beth Bastian
Good service, decent car.
Reviewed on: 16 Jul 2017
Good, no problems.
Reviewed on: 19 Aug 2017
Hertz did a good job
Travel Advisor: Joann Mason
Reviewed on: 25 Sep 2017
Very good. Return at Heathrow was difficult due to crowding and inadequate number of staff available there.
Travel Advisor: Deborah Bush
By: Queen Bee
Reviewed on: 07 Sep 2017
excellent very east pick up / drop off
Travel Advisor: Diana Traficante
Reviewed on: 07 Sep 2017
They were very accommodating to special request
Reviewed on: 12 Sep 2017
Great! Love that I don't have to line up!!
Travel Advisor: Katie McCormack Krinkie
Reviewed on: 11 Sep 2017
Was suppose to have a smaller SUV and after going back to the counter in Lihue twice, ended up with a pickup truck. You had to touch the key fob to the start button and hold it there to get it to run. Bad shape as well.
By: artist 37
Reviewed on: 02 Oct 2017
Horrible Had to wait one hour to obtain a rental car...........When I returned the car at their O'Hare airport location , Hertz provided NO transportation back to the Terminal , I had to call a cab to get there..............Hertz is a lousy , uncaring organization
Reviewed on: 09 Oct 2017
Travel Advisor: Karen Lee-Ishmael
Reviewed on: 22 Oct 2017
Courteous and prompt service
Travel Advisor: Julie Raines
Reviewed on: 30 Oct 2017
Did not use Hertz on this trip but have had good experiences in the recent past with them.
Great people to work with
Reviewed on: 04 Nov 2017
In & out with no delays or hassles
Reviewed on: 18 Nov 2017
They are a little on the pricy side, but seldom disappoint.
Travel Advisor: Angela Caes
By: paul or ann
Reviewed on: 24 Nov 2017
Just fair. Nearly out of cars. Did not have in car requested. Rented Cadillce Escalade at fair price but discovered that the various taxes, fees, chargers nearly doubled the cost. Not a fair practice.
Travel Advisor: Michele Benigno
Las Vrgas trip
Reviewed on: 24 Nov 2017
Very go0od experience
Travel Advisor: Kim Davis-Smith
Car Rental a success
Reviewed on: 27 Nov 2017
Requested a convertible, no problem there. Check-in & checkout fast & courteous.
Travel Advisor: Lisa Gordon
Good rental car experience
Reviewed on: 28 Dec 2017
Had a smooth and quick in and out rental car experience
Reviewed on: 04 Jan 2018
Don’t recall using Hertz
Reviewed on: 04 Jan 2018
Don’t remember using Hertz
Reviewed on: 07 Jan 2018
Very good. No problems everything went smooth
Rental in Reno, NV
Reviewed on: 14 Jan 2018
Excellent -- they were ready and access to car was fast.
Travel Advisor: Nancy Stein
Reviewed on: 10 Jan 2018
Ok, except for the usual effort to up sell me to anything more expensive
Travel Advisor: Bob Scarfone
Reviewed on: 25 Jan 2018
Good service nice cars 🚗
Travel Advisor: Anna Hadley
Need more people
Reviewed on: 31 Jan 2018
At the Scottsdale airport line was probably 15 people deep and wait to get our ore arranged car was at least an hour.
Reviewed on: 13 Feb 2018
They have your car outside and warmed up how can you beat that.
Travel Advisor: Myra Fischel