Auto Europe

d/b/a Driveaway Holidays in Australia and New Zealand

Auto Europe

For over 60 years, Auto Europe has been a leader in worldwide car rental services, covering over 20,000 locations in over 180 countries.

Insider Tip

Did you know that Auto Europe offers chauffeur drives and transfers worldwide?

Virtuoso Preferred Supplier Since 21 Jan 2002

 90%
Recommended
175
Reviews

Reviews and Recommendations for Auto Europe

90%

of 175
guests
recommend


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Highly Recommended

By: Not provided


Reviewed on: 15 Sep 2013

Our recent car rental experience was with Auto Europe. From check-in to check-out, the process was "seamless". The vehicle performed very well. I would use Auto Europe again.
Travel Advisor:  Roxanne Girard

highly recommend

By: ego


Reviewed on: 08 Sep 2013

Whenever I fly to Europe I rent a car for the time that I spend there. Ordering the car in the States it has always been available in Europe when I wanted it and the size of car I wanted. Never a problem!
Travel Advisor:  Kenneth Sause

Good outfit

By: Terry


Reviewed on: 17 Sep 2013

Very cooperative. Nice cars. We were given a car which I am sure was not the one ordered by our agent. They were very cooperative and apologetic in upgrading to the kind of car that I am sure was specified by our agent. Was not happy with the helpfulness of the agent in Madrid airport when we turned in the car. We were in the wrong terminal (Madrid has 4 - unbeknownst to us) and the agent had no clue to our quandary.
Travel Advisor:  Ellen Coleman
Not Recommended

do not recommend

By: Steve


Reviewed on: 18 Sep 2013

our car was not ready and then they couldn't find the car we rented. Waited about 1 1/2 hours to find a substitute vehicle and the counter staff was less than helpful.

Great car

By: sister


Reviewed on: 25 Sep 2013

The car we picked up in Dubrovnik was the largest car I ever rented in a European country. It allowed plenty of room for luggage without all the struggle. They said it was a free upgrade from what was booked.
Travel Advisor:  Jan Hammond

Recommend

By: Willie


Reviewed on: 07 Oct 2013

Had some miscommunication about pick up. Was handled judiciously.
Travel Advisor:  Meredith Broder

Recommend

By: Not provided


Reviewed on: 04 Nov 2013

Travel Advisor:  Emily Baldwin

Highly recommended

By: pearson4


Reviewed on: 16 Dec 2013

We had a great experience with auto Europe when we rented a car to drive through Tuscany. Both pick up and drop off went smoothly. We had no trouble with the car and would use auto Europe again.
Travel Advisor:  Nancy Cutter

Excellent

By: Celestial


Reviewed on: 26 Nov 2013

Quick and courteous knowledge and service..concerned with the customer....
Travel Advisor:  Deborah Trevino

car rental

By: ehopps


Reviewed on: 30 Jan 2014

For years I have rented cars through auto europe. I always ask for a VW Polo. This time I even got one not just another in the class. Happy with your service and Eurocar in Germany.
Travel Advisor:  Kenneth Sause
Not Recommended

Average

By: Jayesh


Reviewed on: 24 Feb 2014

Good  service, easy to get care and drop off.   Just found it overpriced and also not the best car for the amount we paid.  

Vienna Office Great - Venice Office Not Great

By: Alabama Wine


Reviewed on: 07 May 2014

The help and service we received in the Vienna office was fantastic. The office staff on the Sunday afternoon when I got the car was quick, efficient, and couldn't have been betterThe Venice office, where the car was dropped off, was less than helpful. I understand that a language barrier was a problem, but the agent at the counter was completely uninterested in helping me. He just directed me to go online for any questions.Again, Vienna was a fantastic help. Venice, not so much...
Not Recommended

Try Avis

By: Not provided


Reviewed on: 31 May 2014

I would think twice about booking with National. Probably because their prices are attractive, there were so many people getting cars it took us 1 1/2 hour to get ours

Highly Recommend

By: Billy


Reviewed on: 29 May 2014

Auto rental

By: Commodore


Reviewed on: 03 May 2015

Drove a VW Golf.very good for touring
Travel Advisor:  Gail Rosenberg
Not Recommended

Hertz did not refund for the gas pre-pay

By: Charles


Reviewed on: 19 Jun 2015

The are was fine, but we were talked into prepaying for gas and not filling up the car when we returned. We returned the car with 3/4 tank nonetheless and they did not refund 3/4 of our prepay. They promised to do it but did not. This was unfortunate. We felt a bit scammed by the rental car.

Highly Recommend

By: Chrisso


Reviewed on: 16 Jun 2014

Very easy as setup by travel agent.  Car was in great condition and the car I ordered was the car I was given with no problems. Only odd thing was that the European GPS I ordered through auto europe was sent to my home in USA and arrived the day before my flight.  I didn't know the GPS was coming to my home and thought it would be given to me when I picked up the car.  It was lucky I wasn't leaving from my travel partner's house or another city or I would not have received it. My packages are received by my apartments office and I also most didn't bother to go down and pickup my packages.
Travel Advisor:  Linda Terrill

Highly recommended

By: mb7


Reviewed on: 21 Jun 2014

I have been traveling to Italy for at least 5 years now and have used auto europe every time I'm there for car rental services.  The staff are very friendly and professional and I have never been disappointed with the service I have received there.  The cars are always as I have expected, the size is what I have requested and they are clean as well.  Highly recommend using them for your car rental while in Italy!
Travel Advisor:  Melanie Thomas
Not Recommended

undecided

By: linfra


Reviewed on: 24 Jun 2014

I asked for a Alfa Romeo Giulietta and paid for the upgrade and once at the airport in Ronchi dei Legionari (Trieste) I received a FIAT 500 L, without any explanation. I was too tired to complain, and I kept it anyway, but I am not very happy about it.

Trouble-free, as expected

By: Roy


Reviewed on: 01 Jul 2014

Easy pick-up & return, and smooth drive.
Travel Advisor:  Darcy Flarity
Not Recommended

Not recommended

By: tomten


Reviewed on: 16 Jul 2014

We rented a car at AVIS at CDG airport in Paris. We were give a diesel Ford with a gas tank that was almost empty.  We were told that the reason was that the gas stations in the neighborhood of the airport had run out of diesel. It was Sunday morning and we were left to cruise around the airport looking for a gas station that was open and had some diesel, while facing the possibility of running out of fuel. Not pleasant experience after being up all night on a plane. Avoid AVIS at CDG.
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highl recommended

By: doc allan


Reviewed on: 27 Jul 2014

no problems , other than the outrageous price of gasoline
Travel Advisor:  Rochelle Lieberman

Great service

By: astend


Reviewed on: 03 Aug 2014

Thanks for the great service.

Loved!

By: Rosiedots


Reviewed on: 19 Aug 2014

They came out to parking lot and programmed GPS!
Travel Advisor:  Ellen Wyler

Reliable

By: Dale


Reviewed on: 28 Sep 2014

Expensive but able to arrange multi country rental.
Travel Advisor:  Tony Huffman

Got the job done

By: jkw


Reviewed on: 29 Sep 2014

We have no complaints about our recent car rental in France with Auto Europe. The car provided was what we expected, and the minor damage was noted on the contract. We realized that the windshield washer fluid has not been topped off, as we ran out on the first day. That kind of made us wonder what else had not been checked, such as other fluid levels and tire pressure, etc. All in all, it was a basic, uneventful car rental experience.
Travel Advisor:  Beth Jenkins

great car

By: JGM


Reviewed on: 01 Oct 2014

We loved our car. It was a diesel but had great power. Nice size boot and very comfortable.
Travel Advisor:  Gail Rosenberg

Easy car rental

By: McKey


Reviewed on: 03 Oct 2014

Auto europe was used by our travel agent to book a car in Mallorca. The paperwork was clear and the rental experience was easy.
Travel Advisor:  Gail Rosenberg

Loved our little red Fiat

By: T & D


Reviewed on: 28 Oct 2014

great car and just the right size
Travel Advisor:  Roz Gibel

Very efficient

By: Karen5816


Reviewed on: 22 Oct 2014

Fast service - I would have liked a GPS devise but since I didn't reserve if - none were available
Travel Advisor:  Stacy Weigant

Successful booking

By: Satisfied


Reviewed on: 13 Nov 2014

Booked us a car and we had no issues with the service.
Travel Advisor:  Karen LaCasse

New Zealand Trip

By: Steve28


Reviewed on: 06 Jan 2015

The car rental was another five star part of this trip.
Travel Advisor:  Gianna (Jenny) Serena

easy in easy out

By: Foghorn77


Reviewed on: 16 Apr 2015

from pick up to drop off...no headaches at all

good rental agency

By: gene65


Reviewed on: 19 Jun 2015

easy to get car and return; pleased with the vehicle.

Professional, friendly service

By: RoamTheWorld


Reviewed on: 10 Jul 2015

The staff were very thorough, had our reservation ready, explained some options to us WITHOUT a high-pressure upsell, and got us into our rental car quickly. They made certain we were aware of the driving rules and understood the basics of the car operation (such as headlights and windshield wipers). They also gave us explicit instructions and a clearly detailed map to help us get to the main highway which were better than the GPS directions. Very thorough and efficient when we returned the car -- they worked to make certain we did not have any surprises by checking for dents and explaining the charges for gasoline.
Travel Advisor:  Sigrid Braeckeveldt

France Fairy Tail Wedding

By: Patty


Reviewed on: 02 Jul 2015

Although there was construction at the Bordeaux train station, we found the rental agency after about a 10 minute walk . No issues with securing the car all though we did get side swiped by another car during our travels and did not discover until the next morning.
Travel Advisor:  Nancy Yale

fine but not great

By: j


Reviewed on: 09 Jul 2015

Although the travel agent mistakenly reserved the car for 10 am, when our flight landed before 8 am, they were able to find us another car. It wasn't as big as the car we'd reserved, but it sufficed. They only had one map, of Italy as a whole, and no regional maps, which was a huge disappointment.
Travel Advisor:  Natalie Faggianelli

Very useful service

By: ikorn


Reviewed on: 28 Jul 2015

AutoEurope is an amazing service: to have waiting and ready a car when you arrive in any country - pretty cool!
Travel Advisor:  Melita Hein

traveler

By: music man


Reviewed on: 28 Jul 2015

The car was great! the service was not so great .

trouble free

By: Brenda 89


Reviewed on: 15 Aug 2015

Our reservation was in their computer and we had our rental car in appropriate time with no cliches. We did have to make one call to them after we left due to a message on the dashboard and it was handled quickly and professionally. Upon returning the car at the end of our 17 day stay, we were served quickly with courtesy.
Travel Advisor:  Randy Raphael

Ready when we were !

By: JayB


Reviewed on: 02 Sep 2015

Auto europe were waiting for us when we got there and helped us upgrade to another car easily. The car was excellent except for an annoying pressure indicator light from day one of which I reported .
Travel Advisor:  Bill Beckett

It was OK

By: Jamie J.


Reviewed on: 30 Aug 2015

Car was nice and in working order. Returning the car in Lyon was harrowing. Be sure and check the operating hours of the rental car offices in whatever city you are ending your trip in. You could find yourself stranded! The rental car employee present did let us have a seat and wait for the clerks to get to work. He gave us a bottle of water too. He was great!
Travel Advisor:  Becky Sullivan

Car

By: Corsica


Reviewed on: 18 Sep 2015

Everything went smoothly!
Travel Advisor:  Sigrid Braeckeveldt

Great service

By: FEH


Reviewed on: 20 Sep 2015

They delivered the car to the hotel a day early. It was clean and large enough so the luggage for 4 people just fit. It was a small Opal wagon and had an automatic transmission although we were expecting an manual. That was probably good as we were in some stop and go traffic.
Travel Advisor:  Helen Varri

Expert friendly service

By: Anne


Reviewed on: 21 Sep 2015

Having a GPS while traveling in France is extremely helpful. This is a great way to rent one. AutoEurope does a good job of delivering the device on time and makes the device return simple. I would recommend this company.
Travel Advisor:  Nancy Cutter

Italian Adventure 2015

By: H&L2015


Reviewed on: 28 Sep 2015

Our car was comfortable, clean, and in good working order. Pick up worked out well. We ended up with a larger car than we thought we were renting. Kyle and Dexter could not have been more helpful and attentive when we ran into a problem with exchanging the car we had reserved for a smaller model. We decided to keep our original rental and were happy with its performance. Would definitely rent from Auto Europe again in the future.
Travel Advisor:  Diana Dopson

Average Car Rental Agency

By: BC & JC


Reviewed on: 24 Sep 2015

There cars are nice, clean and well serviced. It's recommended that you learn how to drive a stick shift if you don't know how. There GPS units don't work very well and we used our cell phone for directions a lot . We did find it hard to follow the return car instructions sometimes.
Travel Advisor:  Judy Schwartz

Reliable transportation

By: Axuary


Reviewed on: 01 Oct 2015

We liked the car and the service at pickup and drop off. The rate was reasonable given the coverage. We picked the car up in downtown Lisbon and returned it to downtown Porto. The car handled well and the Diesel engine was quiet and economical.
Travel Advisor:  Suzan Von Lengerke

Smooth Check Out and Return

By: Doug


Reviewed on: 14 Oct 2015

No surprises, isn't that what people want? Definitely recommend paying a little extra to get the GPS, or you may never arrive at your destination. Doug
Travel Advisor:  Jane Essenburg

everything went smoothly

By: Roni


Reviewed on: 10 Nov 2015

easy to rent from Eurocar. Nice car and GPS worked extremely well!
Travel Advisor:  Sally Shekane, VCTA

Excellent Customer Service

By: Family Trip


Reviewed on: 03 Dec 2015

The Rep, Helga, was fabulous to work with. She really helped us out.
Travel Advisor:  Sherrie Coffey

Very happy

By: Duke


Reviewed on: 31 Jan 2016

Normally use Autoeurope with our Europeon travels and have always been satisfied with the vehicles and quality of service.
Travel Advisor:  JoAnne Patterson

Super nice people, easy to use, great service

By: LisaK


Reviewed on: 20 May 2016

We picked our car up in Glasgow and Amy and Dom were just wonderful. Super friendly and gave us a choice of cars. Amy even gave our family water bottles for the trip and a helpful map. I would highly recommend Auto Europe to anyone wanting to try driving through Scotland. Lisa
Travel Advisor:  Michelle Boyles

Very good service

By: Fritz


Reviewed on: 19 Jun 2016

Rented a large Mercedes GL at the Avignon train station in June 2016; brand new and wonderful car. Front desk and lot personnel extremely friendly and efficient.
Travel Advisor:  Uschi Helfrich

Expert Friendly Service

By: SHM3


Reviewed on: 11 Jul 2016

Patient with my rusty French, good-humored and multiple and convenient locations. Van was in great shape.
Travel Advisor:  Bowden Sarrett

Good Service

By: E&D


Reviewed on: 11 Jul 2016

Car worked out very well and was a great choice!
Travel Advisor:  Vicky McGlynn

Great car in France

By: France


Reviewed on: 12 Jul 2016

We had an excellent car at very good price for our 2 week driving tour of France this summer. The car was just the right size and we could carry all our bags and have them well hidden while we toured. The car was a stick shift which was perfect. Very easy to drive and a much better car rental price than an automatic. Great gas mileage which is particularly important when buying fuel in Europe.
Travel Advisor:  Polly Roessler

Wonderful trip planner

By: WO4613


Reviewed on: 16 Jul 2016

Roseann always plans the best trips. Thanks
Travel Advisor:  Roseann Konke
Not Recommended

Car was fine but took forever to get it

By: BobandLacey


Reviewed on: 23 Jul 2016

Once we got to the desk in Florence the staff was friendly and professional, and the car was just fine. But it took over an hour waiting in line to get to the desk. Next time I would want to see if Hertz might have more staff....or even consider arranging a car and driver ahead of time to take us where we wanted to go.

Travel advice

By: Victor


Reviewed on: 04 Aug 2016

Auto Europe was excellent.
Travel Advisor:  Melissa Reese

Lake District,UK trip

By: CAB


Reviewed on: 29 Jul 2016

Had the usual confusion about car collision insurance-scared us into "Big BUCKS!" AGAIN! Otherwise o.k.
Travel Advisor:  Joni Bialzak

Satisfactory Service

By: Cathy4776


Reviewed on: 31 Jul 2016

We picked up our vehicle in Glasgow. There was a line but not too long. Our service rep was excellent. Our vehicle was fine. We had to ask for help with the navigation system and an overview of the car. The gentleman that helped us seemed in a hurry but helped us. We asked for a map and directions but those services were not provided. Returning the vehicle was a nightmare. No one had informed us that in Edniburgh a road near the return spot has been closed for months and it makes it very complicated to get to the return location. Once at the return location it is very complicated to get to the proper location in the parking garage. Then the office was closed so it was difficult figuring out what procedures we needed to follow. All in all hopefully or car return was successful. We have not received anything from the company.
Travel Advisor:  Angela Coviello

Trying to upsell aggressively

By: JMH


Reviewed on: 18 Aug 2016

The car was new and in perfect condition. We didn't like the aggressive upselling at the counter when we were just trying to get on the road. We paid a lot of money for the rental in advance and then got charged 20% more for things we thought were covered, such as 1 added driver and some airport taxes/fees.
Travel Advisor:  Gayle Soloe

Car in Europe

By: Greg


Reviewed on: 21 Sep 2016

Getting a car on a holiday in France was memorable. Sort of a planes, trains and automobiles sort of experience. That said once we located the car, it was great. Check in and out was easy and the quality of the car was excellent. Had it not been a holiday the car would have been delivered. The price of an automatic transmission was prohibitive but the cost of a manual was much more in line with expectations. IF you can drive a stick get one of those. There was no hidden fees or charges after we got back from the trip so that was reassuring.
Travel Advisor:  Kim Heflin

Thank goodness we had it

By: Karen


Reviewed on: 04 Sep 2016

Shipped to our home in the US prior to the trip. Up to date maps that got us all over Ireland no problem and a very pleasant voice telling us where to go.
Travel Advisor:  Mary Louise Shore

Easy and Quick

By: MereMay


Reviewed on: 06 Sep 2016

Flawless and easy, quick and efficient. It was clean and quiet.
Travel Advisor:  Courtney Regan

Friendly service

By: Daly92


Reviewed on: 11 Sep 2016

Very nice service and friendly folks.
Travel Advisor:  Alfred Volden

Incredible service and care

By: CalPacRick


Reviewed on: 09 Sep 2016

Very helpful and considerate. Provided upgrade at no cost! Excellent car for our trip! Would highly recommend them.
Travel Advisor:  Steve Kuriga

Satisfactory service

By: ricey


Reviewed on: 22 Sep 2016

<p> Very good except for a long -1 hour wait at Naples Airport- to get our cars. Cars were better than expected. not sure of why there were surcharges for Kevin Bond and Scott Cioffari when they returned cars. </p> <p> Okay </p>
Travel Advisor:  Natalie Faggianelli

Easiest Car Rental

By: Steve and Alice


Reviewed on: 06 May 2017

The easiest and smoothest car rental we have ever experienced.
Travel Advisor:  Deborah Barth

car

By: claraboya


Reviewed on: 15 May 2017

used by another family member so was ok
Travel Advisor:  Michele Benigno

Hertz

By: Mike


Reviewed on: 24 Jun 2017

Very good. Car was good--good deal on it, very dependable, easy to wok with.
Travel Advisor:  Nancy Cutter

Auto Europe

By: LNH2016


Reviewed on: 27 Sep 2016

I've used their services multiple times and have had consistently good service. My flight from ORD to MAN was canceled resulting in a days delay in picking up the rental car. The staff at the 800 number were helpful and pleasant, and I received credit for one day of prepaid rental. My one disappointment was with the young man that processed my rental in MAN. My prepay was for the smallest vehicle they offered and he was persistent in trying to get me to upgrade (with and additional charge). He ended up giving me a Jeep Renegade which is a gas guzzler. I agreed because I was worn out from flight cancellations, delays and jet lag but wasn't pleased with that element of the experience.
Travel Advisor:  Andrea Keiderling Fehl

Mixed

By: Ron


Reviewed on: 06 Oct 2016

The car was fine,every thing that we needed. While my reservation was on file and there was no mix-ups, the wait to get the car was over an hour. There were only 2 clerks to process all of the people waiting and even those of us with Avis Preferred status had to wait over an hour.
Travel Advisor:  Janet Rubinger

Portugal

By: L


Reviewed on: 12 Oct 2016

The telephone assistants were EXCELLENT. They spoke English and understood the questions. Very efficient and quick.

What service

By: Theresa


Reviewed on: 09 Oct 2016

Daniel our chauffeur arrived on time, in uniform, in a beautiful red Jaguar. He was engaging, intelligent and took great care of us. He waited even though the Tattoo ran about 30 minutes longer than planned. I would recommend this service to anyone.
Travel Advisor:  Randy Raphael

Very satisfied

By: Abam


Reviewed on: 10 Oct 2016

AutoEurope talked us into a GPS. Wow, thank goodness for that! Couldn't have navigated the mountains of northeastern Spain without it. Our cellphones didn't have quite the same logistical accuracy. Really appreciated the ease of pickup and delivery. Absolutely no problems whatsoever, and our vehicle was super comfortable and drove beautifully. Diesel really gets great mileage, even in mountainous conditions.l

On Time Every Time

By: RogerG


Reviewed on: 03 Jan 2017

Our wonderful travel agent, Izumi Ozawa, made sure we enjoyed our trip hassle free. We were picked up at the airport when we arrived and taken straight to our hotel. Then they picked us up and delivered us right to the ship for our cruise. We stayed a few extra days in our final port of Amsterdam and the transportation service picked us up right at the ship and delivered us to our hotel. They always insisted on helping us with all our baggage every time. No lifting or lugging for us.....we were on vacation and being pampered!!!
Travel Advisor:  Izumi Kirchmayr Ogawa

NZ

By: Dennis


Reviewed on: 22 Feb 2017

Pick-up and delivery was very easy and quick. Cars were fine.
Travel Advisor:  Jane Scarcello

No problems

By: MJ


Reviewed on: 06 Mar 2017

As expected without any difficulties.
Travel Advisor:  Bill Beckett

Auto Europe

By: BC


Reviewed on: 19 Mar 2017

Excellent prices and cars in very good condition I recommend Auto Europe for all car rentals
Travel Advisor:  Judi Glass, CTA

Drive around the North Island in NZ

By: Linda


Reviewed on: 24 Mar 2017

Completing the paperwork and collecting our car when we landed in Auckland was fast and effecient. Returning the car was just as easy. We dropped off the vehicle in the car lot and the office already had the details when we arrived at the desk inside the airport .
Travel Advisor:  Tracy Fiala

car rental

By: Gracie


Reviewed on: 31 Mar 2017

Great experience with this company. Flawless!
Travel Advisor:  Pam Anderson

What a car!

By: CurAua


Reviewed on: 18 Apr 2017

They offered me a major upgrade from a mid-size to a Mercedes Benz SUV for a low additional amount. I grabbed. it. Service at the counter was very good and they helped me change the GPS from Italian to English which was not an easy feat.
Travel Advisor:  Liora Manilof

Avis

By: Alyson


Reviewed on: 01 May 2017

Some confusion about the car we reserved ( it was not available) and again some confusion about the first offered replacement (too small for our luggage) but we ended up with a much nicer vehicle, and staff was VERY helpful with our GPS system.
Travel Advisor:  Honey Mistry
Not Recommended

Not satisfactory

By: Bruce Woolley


Reviewed on: 17 May 2017

I have used them before. They are expensive. The staff are friendly, but I upgraded to a Mercedes to get GPS. I discovered about an hour after I left the rental car location that the GPS had not been uploaded into the car. When I returned the car, the Auto Europe person told me that was a common problem.

Large van

By: Happy traveler


Reviewed on: 20 May 2017

We needed a vehicle that would carry 6 adults and their luggage. We rented a 9 seater Mercedes van. There was plenty of room but the van was too high for the parking garages and surface parking was an issue at times.
Travel Advisor:  Marilyn Bennett

trip

By: trip


Reviewed on: 20 May 2017

Very easy to work with
Travel Advisor:  Gianna (Jenny) Serena

Car Rental

By: Sandy Lynn


Reviewed on: 30 May 2017

Good location in Venice close to the rail station. Car was clean and ready when I arrived and exactly what I had ordred.
Travel Advisor:  Lindsey Epperly

Efficient and Helpful Service

By: Bill


Reviewed on: 31 May 2017

Totally positive experience from start to finish.
Travel Advisor:  Carolyn O'Meara
Not Recommended

Car Rental in UK

By: BDT


Reviewed on: 03 Jun 2017

We had an unfortunate experience with our car rental while vacationing in England. The main problem was that the cost of rental was double what we were quoted on Expedia. The rental agent insisted that we had to take the premium insurance package which significantly increased our rental cost. We questioned this with our travel agent on our return who suggested we should not have been charged these extra costs. In addition the rental agent was pushing hard for us to upgrade to a vehicle we were not interested in at a significantly higher cost. Not a great experience. We placed a complaint to the company on our return but have had no reply after 2 weeks. Would not recommend this company.

Ford Kugr

By: Moro


Reviewed on: 06 Jun 2017

Excellent car with great features. Great and easy pick up and drop off.
Travel Advisor:  Michelle Campbell

Auto Europe

By: Linda Osterholt


Reviewed on: 11 Jun 2017

We had no issues picking up or dropping off the car. The worked well for our needs except the GPS in the car did not work very well, therefore we ended up having to depend on maps rather than the GPS. I don't know if it hadn't been updated, but we got lost multiple times when we followed the GPS directions. It did work well withing the cities in Europe but not in the rural areas.
Travel Advisor:  Pam Anderson

Hertz via Auto Europe

By: Michelle R


Reviewed on: 13 Jun 2017

Generally, our experience was fine with one exception. In Barcelona, the Hertz representative, Fabio, tried to scare me into upgrading our vehicle. He emphatically told me that unsecured luggage in the backseat is illegal and that I was likely to get stopped by police and ticketed. He pushed a larger vehicle that would handle all of our luggage in the trunk, a 140Euro upgrade. Truly a tall-tale. It is not illegal to transport luggage in your backseat. No, I did not upgrade -- but the experience was uncomfortable, embarrassing, and a waste of time.
Travel Advisor:  Denise Larson

Scotland car review

By: Operation YJ


Reviewed on: 19 Jun 2017

It was just ok. The line up at the Edinburgh airport was too long. It took us an hour to get the car. They need a better check in system. Once we got to the counter the employee was very friendly and helpful. He did however manage to upsell us a more expensive car. It was too big though and we should have stuck with the smaller car based on our inexperience on these roads. It was way too expensive to rent cars in Scotland.
Travel Advisor:  Shelley Greenan

Auto europe

By: MPH


Reviewed on: 23 Jun 2017

Arranged by my virtuoso travel agent. No problems at all.
Travel Advisor:  Marion Harbison

The car was the way to go for us!

By: Beth


Reviewed on: 26 Jun 2017

Very nice--car was as expected and roomy for 5 people with 6 suitcases, a walker, and assorted backpacks, etc.. We found with a walking challenged adult having a van made traveling very uncomplicated. It was easy to pick up and return.
Travel Advisor:  Laura Morrissette Clark

Great experience all around

By: Vaughn


Reviewed on: 23 Jun 2017

We used Them rather than an American car company while in Italy and got a much better rate, a high quality car (Audi A6 wagon) and the pick up and return process was easy! I would use them again for sure!
Travel Advisor:  Betty Worthy Strahan

Expensive

By: Sixpack


Reviewed on: 04 Aug 2017

With an upgrade of vehicle, various insurance packages, additional driver, and taxes--final cost was more than double what we expected. But the Volvo SUV was a dream and accommodated all our party and our luggage. Worth the extra expense.

Crash test

By: Crash Gerry


Reviewed on: 26 Jun 2017

Excellent rate. When I got into accident they took care of everything
Travel Advisor:  Lesley Buck

england trip

By: pat kenneally


Reviewed on: 05 Jul 2017

Yes noted above is a mixed yes. I picked up a nail in tire on first car i rented and they had no capacity in York, England to change a tire-Highly unusual in my opinion. I was then switch into a much less desirable car than the premium car I had. Had to divert to Birmingham, England airport to switch again. For most part they were always courteous but seemed not able to provide even limited variety of cars outside of major airport locations
Travel Advisor:  Trisha Iannazzi

Family visit

By: Family visit


Reviewed on: 05 Jul 2017

Auto Europe outsourced the service to a local company called U-Serve. They picked us up at the airport and shuttled us to the nearby pick up location. The vehicle was ready for use and served us well for 2 weeks. I would use their services again.
Travel Advisor:  Karen Lee-Ishmael

Perfunctory

By: Nick


Reviewed on: 08 Jul 2017

All ended well, but no car inspection at the beginning, I had to insist the car scratches, etc. were recorded and signed off. Plus the car exterior was muddy. And no personal interaction at the drop off at Manchester Airport - just a key drop.
Travel Advisor:  Andrew Seligman

Car rental in Germany.

By: Gmj


Reviewed on: 10 Jul 2017

Car was just what we needed and the pickup and return processes were easy. One note - not so easy to find gas station near return. Plan ahead :) Price was excellent and GPS (We called her Lucy) was built in and easy to use.
Travel Advisor:  Bowden Sarrett

A bit of a challenge

By: Let'sgo


Reviewed on: 16 Jul 2017

Not a lot of information about pick-up and drop-off but we had a really nice car (big!) and managed quite nicely.
Travel Advisor:  Margaret Nichols

Italy car rental

By: trix


Reviewed on: 16 Jul 2017

They were prompt, polite and made picking up and dropping off the car easy.

Switzerland

By: Bill Blount


Reviewed on: 15 Jul 2017

Fair to good. The GPS was not programmed solely for Europe and consequently it was off by several hundred meters at times. Auto Europe acknowledged the error and refunded our payment in full. This was a satisfactory response to the situation. Next time I will need to double check that the GPS is programmed properly.
Travel Advisor:  Patricia Wilcock

Travel Services

By: Happy Crystal Cruiser


Reviewed on: 03 Aug 2017

Services were as requested.
Travel Advisor:  Sarah Fitzpatrick

Europe 2017

By: christym


Reviewed on: 06 Sep 2017

Our car rentals were easy and appropriate for our needs.
Travel Advisor:  Kim Paterson

car

By: HOLD


Reviewed on: 17 Jul 2017

Again, I guess. we ended up with a great car BUT did not realize it had a great GPS until we were totally lost on the way the to villa. the car pick up location first would not help us because we arrived early (said to be there before 12:30 and we got there at 11:40 apparently had to be there at noon). so we left and came back and by then there was a line out the door - had been none before so we did not understand. They did not show us anything in the car like the GPS or really tell us how to get out of there. Just gave us the keys. But the car was great.
Travel Advisor:  Rene Maillard

France 2017

By: MNS


Reviewed on: 21 Jul 2017

Our experience with Auto Europe was exceptional. We did not have any issues picking up or returning our cars. The Garmin that was mailed to us was essential as we navigated the streets of Nice and Monaco as well as the Normandy region.
Travel Advisor:  Christine Serio

The rental car check out and check in were quick and painless - very easy!

By: Ed & Laura


Reviewed on: 21 Jul 2017

Auto Europe gave us a great car upgrade - a Volvo XC60 hatchback, which worked extremely well and had lots of bells and whistles - I knew the speed limit everywhere by looking at the dashboard. It was a great car and performed wonderfully for us!
Travel Advisor:  Marian Blessing

Car rental

By: Val


Reviewed on: 27 Jul 2017

The answer is probably maybe vs yes. While the car was fine, the process of picking up and dropping it was very inefficient. We had to wait almost 40 mins for the car at Heathrow and similarity had to wait about 30 minutes when dropping off the car in Birmingham. Luckily we had built time into the schedule. Lastly, the original service professional at budget did not do a good job of explaining the additional charges that we found upon returning the car.
Travel Advisor:  Michelle Crews

Great Experience

By: NM


Reviewed on: 29 Jul 2017

Had no issues with car rental. Everything went smoothly.
Travel Advisor:  Daria Westerfield

Carol O

By: Carol O


Reviewed on: 02 Aug 2017

Very efficient
Travel Advisor:  Diana Traficante

Rental Car Italy w AutoEurope

By: D Martines


Reviewed on: 19 Aug 2017

Fine experience with our rental car from AutoEurope. We rented an Audi. My only complaint was that I would normally expect an Audi to have leather seats and upgrades more consistent with a luxury car and it did not. I went back to the counter to request an upgrade and they were not very helpful saying they were very busy and had no extra vehicles. But overall the car ran fine and we had no other problems for two weeks.
Travel Advisor:  Susan Butler

Good Car Rental

By: Paige


Reviewed on: 10 Aug 2017

Our experience was exactly what it should have been for a car rental place. Easy, fast, and pretty straight forward. They will try to sell you GPS for an extra $90 euro, but if you don't fall for that, it's all good. Pick up was easy and drop off easier still.
Travel Advisor:  Courtney Regan

A van with GPS

By: HB Family


Reviewed on: 15 Sep 2017

Having onboard navigation in our rental van saved us the stress of getting lost in cities all over Switzerland. The rental van was clean, got great gas mileage, and best of all, kept us from ending up in the wrong place.
Travel Advisor:  Shameeron Paur

Ireland Trip

By: Andrea


Reviewed on: 21 Aug 2017

The people at Auto Europe were very easy to work with. I had to change information regarding my vehicle travel insurance and they provided me the most cost effective means as well as made the change purchase easy. I would definitely utilize them again.
Travel Advisor:  Beth Bastian

Hawaii Rentals

By: Pair of Penguins


Reviewed on: 05 Oct 2017

While I did not work directly with Auto Europe, I will say that the rate we were provided by booking with them was about 10% lower than if we booked directly with the rental car company. Hawaii car rentals are not inexpensive by any means so while this was a small bit of savings, it was still saving us something.
Travel Advisor:  Kristen Fernandez
Not Recommended

Avis Portugal

By: Carol Holtby


Reviewed on: 28 Aug 2017

We waited 2 hours to pick up our car at the Lisbon airport Then, trying to return it days later at another location, in Lisbon, they were not available by phone, during the day, closed that day before returning our calls, then attempted to charge us for an extra day Terrible On top of it all it was 90 plus degrees and the AC in the car was not working

Great service in Cardiff

By: Schoman


Reviewed on: 28 Aug 2017

These guys in Cardiff were great. Got an upgrade without asking. They even gave me a very short ride to the train station that allowed me to just catch my train. Wonderful service in Cardiff.
Travel Advisor:  Stacy Luks

Car was Great!

By: Grace & James Banks


Reviewed on: 01 Sep 2017

Perfect for us!
Travel Advisor:  Angela Schoenhard

England 8/2017

By: Tom


Reviewed on: 03 Sep 2017

Completely satisfactory.
Travel Advisor:  Cindy Evans

Trip to Europe

By: Tom


Reviewed on: 08 Sep 2017

Very good experience with Enterprise
Travel Advisor:  Melita Hein

Auto Europe review

By: Julee Moore


Reviewed on: 13 Sep 2017

We actually waited in line for quite a long time at the Milan airport to get help. As well we were told our car would be a BMW but was actually a VW. But all in all, it all worked out.
Travel Advisor:  Denise Larson

Auto Europe made it so easy!

By: Ed & Laura


Reviewed on: 27 Sep 2017

Checking in to pick up the car was simple, with the Hertz lot just across a parking area from the Shannon (Ireland) terminal. They were easy to work with and made the whole process very simple. We had a great car and after getting used to driving on the left side of the road, our experience on the roads was wonderful. Checking the car back in at the Dublin airport was also very easy and they even dropped me off at our nearby airport hotel afterward. Wonderful experience all around!
Travel Advisor:  Marian Blessing

Italy Trip

By: Robie


Reviewed on: 29 Sep 2017

Yes but barely. They got everything right but there seemed to be a lot of transcribing of existing information involved in registering to get the car. The actual obtaining and returning of the car in the garage were slow and not particularly friendly.
Travel Advisor:  Beth Bastian

England

By: Sam


Reviewed on: 28 Sep 2017

Everything went as planned
Travel Advisor:  Joan Schwartz

Spain - Auto and GPS

By: Anne


Reviewed on: 01 Oct 2017

The car and GPS provided great service to us as we traveled the Andalusia region of Spain.
Not Recommended

Reservation problema/slow to action afterwards

By: Nic P


Reviewed on: 01 Oct 2017

Somewhere in the reservation process there was a problem. We got double charged on one service and charged more than we should have on another. They are looking into my case, but resolution is taking a long time.

Auto Europe

By: Jordan C


Reviewed on: 25 Sep 2017

Auto Europe was a little confusing to navigate around. We were unaware that Auto Europe wasn't the rental company so when we got to Sicily we were confused when we couldn't find an Auto Europe counter. We eventually found the counter we needed to go to for the actual car rental company, and when we got our car, the gas gauge didn't work and that was the only car available to us. However, this wasn't Auto Europe, it was the actual rental car company. We didn't really deal directly with Auto Europe at all.
Travel Advisor:  Julia Fisher

Italy/Scicely trip 2017

By: U


Reviewed on: 04 Oct 2017

New,clean and well serviced vehicle. Thought it was an excellent value. Make sure to get their WiFi!!
Travel Advisor:  Steve Kuriga

rates are good internationally

By: Chuck


Reviewed on: 29 Sep 2017

very good their rates are exceptional for international rentals
Travel Advisor:  Patricia Mankin

With Conditions

By: Ireland 2017


Reviewed on: 28 Sep 2017

They are a very good company and I would not hesitate to use them again. We did run into one employee who did not provide us with the service we are use to seeing.
Travel Advisor:  Jackie Matthews

European Car Rental Different than American

By: Teachick


Reviewed on: 27 Sep 2017

Mediocre. There was one agent on duty when we arrived at their pick-up place in Florence and a bit of a wait. Once we got to the agent, we quickly got through the process, having prepaid. The car appeared not to have been cleaned and had less than a full tank of gas. The car was fine otherwise and got us around all of the s curves and round-abouts. The drop off at the airport was more of what we're used to in the states.
Travel Advisor:  Martha Gaughen
Not Recommended

Long, long wait to get your car!

By: Coconut


Reviewed on: 09 Oct 2017

We arrived in Nice after an overnight flight from the US. We had reserved our car months earlier. The wait to pick up the car was over 2 hours! The process is very inefficient and needlessly long. When we finally got served the agent tried to upsell us to other cars. In the end, we got a great car that was reliable but getting out of the airport was very frustrating!

European Vaca

By: CtDoc


Reviewed on: 01 Oct 2017

The pick up and drop off locations were convenient, staff was very efficient and friendly. The car was clean, easy to drive and GPS very accurate
Travel Advisor:  Nancy Yale

Great service!

By: Robmel


Reviewed on: 30 Sep 2017

Well done Auto Europe!
Travel Advisor:  Deborah Pulliam

auto

By: CCF


Reviewed on: 01 Oct 2017

Cars were nice and driving went smoothly
Travel Advisor:  Bettie Lee

Rental car

By: Nancy Jo


Reviewed on: 06 Oct 2017

Fast and efficient service both picking up the car and returning it.
Travel Advisor:  Kathy Rise

California coast trip

By: Bill


Reviewed on: 09 Oct 2017

Got all the service of the big guys at a much lower cost
Travel Advisor:  Joni Bialzak

October trip

By: nan


Reviewed on: 12 Oct 2017

All went well with the arrangemenrs
Travel Advisor:  Toni Mueller

Ireland & Scotland Trip

By: Donna Hornung


Reviewed on: 19 Oct 2017

we did not experience any problems with the providers. Everything was good.
Travel Advisor:  Andrew Seligman

Get there early

By: lk


Reviewed on: 23 Oct 2017

The company processes all gold members first which is almost everyone. After weighting over one hour they finally processed us. We still would have waited but they fit us in because we inquired why our number kept dropping and explained that we had a 6 hour drive ahead of us. Overall the staff was friendly and quite helpful.
Travel Advisor:  Russell Wagenaar

car

By: no nickname


Reviewed on: 16 Oct 2017

fine the car was nice, although the low tire pressure gage was on and then we had a flat
Travel Advisor:  Susan Sparks

France/Lyon airport

By: Jack


Reviewed on: 17 Oct 2017

Fantastic!!!! easy from start to finish!!!
Travel Advisor:  Monika Dysart
Not Recommended

Rental car in Nice

By: Bill


Reviewed on: 29 Oct 2017

It took too long to get (2 hours) even with prepaid account. Hertz would have been no wait.

Service Provider, Auto Europe

By: Limey


Reviewed on: 25 Oct 2017

OK But they did charge us extra for I do not know what.. Hard to decipher the bill.The car was in good shape and the service efficient.
Travel Advisor:  Judy Kotkin

Car rental in Rimini, Italy was fine !

By: Mike & Janice


Reviewed on: 22 Oct 2017

Rented an automatic Renault Megane - the car ran well and had lot's of pickup and storage for luggage.
Travel Advisor:  Laura Hartman

Our trip to Italy

By: Bob


Reviewed on: 23 Oct 2017

Great advisors, well trained, did whaT THEY SAID THEY WOULD DO AND ASKED THEIR MANAGERS FOR GUIDANCE WHEN I RAISED QUESTIONS THEY COULDN'T ANSWER IMMEDIATELY. I SPOKE WITH FOUR DIFFERENT ADVISORS REGARDING DIFFERENT AREAS OF THE RENTAL AT DIFFERENT TIMES - ALL WERE ARTICULATE, LISTENED WELL, KNEW THEIR WORK, HAD REASONABLE LATITUDE TO ACT INDEPENDENTLY - PRICING WAS EXCELLENT -
Travel Advisor:  Diane Colaizzi

Italy 2017

By: nancy


Reviewed on: 23 Oct 2017

Fair. When we got car GPS was in German. Took awhile to fix that. GPS was also set to "no highways" so took awhile to fix that so we could get off 2 lane roads. They should have helped us with this stuff in the beginning. Also, hard to find return at Milan airport
Travel Advisor:  Randie Rosenberg

Car Rental

By: Travel Duo


Reviewed on: 26 Oct 2017

Very good. Easy to use.
Travel Advisor:  Krista Wissinger

Very easy

By: Shay


Reviewed on: 10 Nov 2017

Auto europe made the car rental process very easy. Everything went smoothly and will be using again for sure.
Travel Advisor:  Martha Gaughen

Car

By: Spain


Reviewed on: 30 Oct 2017

Good company Everything went well
Travel Advisor:  Sigrid Braeckeveldt

Trip to U.K. Ireland and Scotland

By: Renee


Reviewed on: 27 Oct 2017

Great No problem
Travel Advisor:  Melita Hein

Portugal in the Fall

By: Sue Mann


Reviewed on: 29 Oct 2017

We didn't work directly with Auto Europe, but they organized most details of our trip through our travel agent. Everything went off without a glitch.
Travel Advisor:  JoAnne Patterson

Car rental in Florence

By: Sharon


Reviewed on: 08 Nov 2017

Helpful and flexible when smaller vehicle was requested.
Travel Advisor:  Judi Chaitman

Rental Car

By: Steve Levee


Reviewed on: 06 Nov 2017

Did not rent from Auto Europe. Our agent Switched our rental to Avis because of better insurance coverage. My only issues were: Windshield and interior windows not cleaned before we picked up the car. Drove around with a film on windshield. until we cleaned some of it off. Avis placed a 'temporary Visa charge' of 56 Euro (about $66) on our Visa Credit Card for a full tank of fuel, which will be charged if they have to fill it upon its return. We filled the tank shortly before we dropped the car off at Madrid's main Railroad station. There was a lot of commotion at Avis' drop off location, so we just left the vehicle and have no idea if they accepted the vehicle as having a full tank. We have not seen a charge for fuel yet, so I assume there will be none. By the way, the charge is either all or nothing. If we brought it in with say, 3/4 of a tank, they'd charge us to fill the entire tank. This is a great incentive to make sure the tank is full upon drop off and return.
Travel Advisor:  Beth Jenkins

Didn't get to use

By: p and c


Reviewed on: 10 Nov 2017

Trip canceled for health issues. Will re-book next year
Travel Advisor:  Patricia Wilcock

Fall Trip to Europe

By: Fall European Trip


Reviewed on: 16 Nov 2017

Seamless, the Alfa Romeo was to drive.
Travel Advisor:  Marlene Singer

French auto rental

By: Vic


Reviewed on: 19 Nov 2017

All went well except at the return of the car. I missed the return time (11:00AM) by an hour, but then found that the office closes for from 12:00 to 2:00. I had to "hang around" until they reopened, only to learn that I would be charged for an additional day.
Travel Advisor:  Melita Hein

Auto Europe review

By: Michele


Reviewed on: 04 Dec 2017

Everything was perfect.
Travel Advisor:  Deborah Pulliam

Portugal

By: Tom


Reviewed on: 27 Nov 2017

Everything was fine. A bit more expensive than I'm used to paying in Europe. Steve saved enough on the airfare to pay for the car rental.
Travel Advisor:  Steve Kuriga

caer rental

By: Ireland


Reviewed on: 04 Dec 2017

Great! Get the insurance if you drive in Ireland...
Travel Advisor:  Kate Winslow

Car rental in France and Austria

By: Rita C


Reviewed on: 02 Jan 2018

Good. The model vehicles requested were available.
Travel Advisor:  Lois Moran
Not Recommended

Hidden Fee

By: Martin


Reviewed on: 29 Dec 2017

At the Melbourne Airport I had to pay a 27% surcharge for picking up the car at the airport. I have not encountered this type of charge before. There pricing was opaque to say the least. However, I was fully satisfied with the car that I rented. Under recommendation above I said no but would have said maybe if given the choice

Highly recommend Auto Europe

By: Dennett


Reviewed on: 05 Jan 2018

Very impressed with Auto Europe, great rate even with full insurance. We picked up and dropped off our car at Marseilles Airport (right across the street from terminal). No hassles either way. Highly recommend getting full insurance coverage which gives you complete piece of mind that any accident or theft is completely covered. After 8 days of driving in Provence, their only requirement was to return the car with a full tank of gas.
Travel Advisor:  Kathy Burns Lamphier

European Car Rental

By: Katrina


Reviewed on: 08 Jan 2018

Even though I’m a biz traveler and use Hertz and National, we asked our travel agent to book our car in Europe. So glad we did. Great car, insurance and price!
Travel Advisor:  Kristen Fernandez