EXO Travel - Japan

We LIVED by the adorable booklet of our itinerary - we must have pulled it out 3 times a day. Very convenient to have in a compact form. Lots of thoughtful touches - small umbrellas on arrival (it was the rainy season), confirmation from guides, graphic booklet explaining transportation system and how to read a train ticket. I would recommend their services highly.

Fantastic service and attention to detail. All travel tickets and passes were carefully prepared and made it easy for us as first-time visitors to get around the country and visit popular as well as more off-the-beaten-path locations.

EXO Travel handled all of our tours while on a 10 day Japan adventure. We had four different tour guides and they were all great. Friendly, on-time, and very knowledgable about Japan. Would use them again.

EXO Travel, in concert with our travel consultant, made our travel in Japan go smoothly with arranged personal tour guides, reserved seats on trains and opportunities for unique experiences like an ikebana class or a suma wrestling demonstration. The information they provided both with their Self Guide App and with the printed material they had waiting for us upon arrival at our Tokyo hotel was interesting and helpful. I became ill while in Tokyo and EXO Travel was extremely attentive and helpful in helping me get care and in helping to alter our itinerary. It was reassuring to have someone in-country to consult with during that time. We would highly recommend working with them!

EXO Travel took care of us in style. From coming out of Customs in Tokyo to entering the airport to leave Japan we experienced white glove service. Our guides were perfect for us and we had a lot of fun without even a moment of stress. We loved our trip to Japan.

A delightful honeymoon in Japan -- and even though it happened to coincide with a Super Typhoon, we were set up for success and given all the help/tools to have an amazing time!

We wanted to get the most from our visit to Japan. EXO Travel utilized a combination of bullet trains, municipal transportation , and private cars to make our complex 10 day/5 city trip effortless (at least on our part). Their guides were the best we've ever had. Their suggestions added unique color that we would have never thought of.

We were thrilled with our local tour operator in Japan. They were incredibly kind, diligent, and on top of the details. We had two great tour guides (one in Toyko and the other in Kyoto) and that made all the difference, as my wife and I spent ~8 hours with each of them. Both were incredibly kind and generous with their time and effort. One thing to note is that EXO also did a great job of making sure our logistics were smooth - making sure we got on the right trains, had the right tickets, and left our hotels on time. They were wonderful!

On a scale of 1-10 this was a definite 12! My husband was blown away by this tour and he has been to Japan 13 times! The tour guides were amazing, knowledgeable and so very pleasant. Ms Eiko Ito was phenomenal and went above and beyond her tour guide duties.

Our wonderful travel agent, Kate Winslow at Pro Travel, hooked us up with EXO for our trip to Japan. They were fabulous. Easy to be fabulous when things go seamless, but the test was when my husband didn't feel great one night and we called to switch our evening food tour of Tokyo to another night. They did it with no issues and were so pleasant too. Passed with flying colors! All of our guides were great and I highly recommend EXO Travel- Japan.

Exo Travel was fantastic! Our tour guides were delightful people that were genuinely interested in showing their country to our family. We became connected to them quickly and were sad when we had to part ways.They spoke excellent English and were enthusiastic, energetic and knowledgeable.They really made our touring experience so much more educational as were able to see twice as much and learn a great deal more due to the efficiency of them knowing where to go. We often saw in one day what would have taken us 2 or more days to do on our own.They set up amazing experiences touring various cities, obtaining tickets for us, visiting Sumo Stables, tea farms, tea ceremonies, arranging transportation, and even assisting us with validating our JR rail passes at the airport and setting up reservations on the bullet trains. They taught us a bit about getting around and the subway system. The were excellent both in the planning as well as execution of all of our activities while in Japan.

we enjoyed our 2 tour guides immensely. but the exo travel person who met us at the airport seemed ill advised and confused with what he was handing us and trying to explain the documents to us. we also went on a food tour that was a waste of time where the guide did not seem very knowledgeable of the food, nor the culture. we asked him how he fell into this job, and he replied he had failed all of the tests for university.... it did not make us feel like he truly loved food, or really wanted that job. but exo did partially refund for that experience, and that was nice.

My nieces and I were fortunate to have the assistance of several EXO guides throughout our trip to China...five to be exact. No matter the form of transportation, be it long or short, we were ever so grateful to see our name on a sign, in the hands of a guide who would be taking care of us during that leg of our journey. Our 5 guides- Andrew, Shirley, Ken, Daisy, and Semon- all went the extra mile. They were all very knowledgeable and had great command of the English language. They were careful to follow the itinerary set for their city, yet willingly suggesting places to dine or shop during our free time. Our EXO guides helped us to feel secure and comfortable as we traveled throughout China.

Had a great experience with EXO travel, they recommended the most phenomenal guide, Tomoyo. Each day was another adventure and we can't wait to come back and use them on our next trip!