Florencetown

We the guides and drivers were on-time , extremely courteous and knowledgeable.

Our travel agent used Florencetown to arrange a city tour, museum tours, and a day trip to Vinci. In every case the personnel were quite professional, spoke very good English, and the guides were quite knowledgeable of both art and history. Kudos especially to Mario, who arranged the individual excursions, who was always available even after normal business hours, and who even brought us a sack of fresh cherries which he had picked the day before. Florence town had several other excursions and experiences which I might try on our next trip to Florence, and I'm sure that they could arrange customized experiences if we asked.

When using a tour service, the experience always boils down to the individual tour guide. We were lucky enough to have Vanessa as our Florence tour guide for 2 days. She was energetic and passionate about her hometown. We were a group of 11 (including 4 teenagers) and she kept all of us engaged for the entire time she was with us! Because we were on a private tour, we were able to have Vanessa show us sights not on the normal tour circuit...best gelato in Florence, local markets and local food tasting, best places to but leather, etc. Of course, we also visited the must sees (Accademia, Uffizi, Duomo, etc) and loved all that we learned. Thank you Venessa for showing us your city!!

Very good. The guide, Mattel, spoke English very well and was knowledgeable

She was so cute and knowledgeable of the city. You could tell she really loves her job. She was very personable also. She spoke many languages and English without a accent. At the end we wanted to bring her home with us. She has never been to America.

Florencetown was very creative and accommodating to meet our requests. Their guides, and tours were extremely enjoyable. They were a great help in making our time in Tuscany memorable, enjoyable. Everything they set up for us was fantastic.

We enjoyed both the Chianti and Tuscany tours -- very informative, beautiful scenery, terrific food and wines.

We really had a great trip. Accomodations were extremely nice and comfortable. The tour guides we worked with were friendly and very committed to ensuring we were satisfied with our experience. We learned a lot and our trip was more enjoyable than had we planned ourselves.

Marco was an awesome guide, full of knowledge. He went above and beyond to be sure we had a great experience.

We had a great cooking class and a beautiful gondola ride on the Arno.

We loved Florence!

Diana is eminently competent (which is why she still is around), a joy to work with (cannot call it work but you know what I mean) and overwhelming in her services to this client. On top of which, she is ALWAYS ready to fix the little hiccups that are bound to happen (Always means "even the middle of the night") And she is nice - smile, kindness, interest... Best of all, she listens to what the traveler desires and does her best to meet (and exceed) all of his/her wishes.

She was a wealth of information. So easy to talk with. Her English was excellent. She made the tour such an enjoyable and interesting experience!

Our tour guide, Susan, was actually British, but she has lived in Venice for 25 years. We did the Secret Itineraries tour of the palace where we went into some of the prison cells and learned about some of the famous prisoners like Jacomo Casanova. Susan was very entertaining and made the stories come to life. We especially liked that each person on the tour, there were about 12 of us, had their own headset to wear. It really helped us to be able to hear what Susan was saying as we walked up and down staircases, etc. in the Palace. Great tour!

We were unsure if we wanted to do guided tours, and are so glad we did! In particular, our tour of the Uffizi was excellent - the tour guide was so knowledgeable and really made the experience special. Only thing I would not recommend is booking two tours in one day - can be a lot!

Really weren’t required to do anything for us.

We had two pre-reserved tours in Florence, Italy. The first was the city bike tour. It was a blast! Our guide, Martina, was fun, energetic, and taught us a lot! The bicycles were in very good condition and had a basket to carry a few items-a bottle of water that was included. (They use radios that come in great thru the ear buds.) We made several stops and towards the end-a complimentary dish of delicious Gelato! Some of the roads are cobblestone and the streets are quite busy with cars and pedestrians, but we really enjoyed it! I probably wouldn’t recommend this for kids under 16. The other pre-reserved tour was a full day trip to Cinque Terre. It was a two hour ride from Florence. Our guide and driver for the day in the clean, spacious van was Alessandro. He was a wonderful, easy going and informative guide. I can’t recommend this tour enough! What a wonderful day trip which included stops in Manarola, Riomaggiore, and a delicious lunch on the piazza in Vernazza. Incredible!

Knowledgeable. Great personality. Very accommodating & pleasing.

The driver for Florencetown was punctual and pleasant. He made a long ride very comfortable.

Our trip and tour guide to Cinque Terre were wonderful. It was a great day trip and we loved every minute of our time there!

I don’t remember which of our tours were through Florencetown (perhaps they all were?) but all of our tours were great with knowledgeable, professional, and accommodating tour guides.

Great! Organized and efficient. The guides made it so much fun and interesting. Would definitely use Florencetown again. Thank you for such an amazing time.

What a great was to start a trip to Florence. Jonny gave us so much historical insight on the region, and Alessio, as our support driver, were so much fun.

Very well organized and lots of fun. Visiting wine and olive farms. Pleasant way to see the countryside.....informative as well Delicious! Cooking class was terrific starting with market tour and then cooking in their studio! Gratifying to cook and eat what we made. Again, very enjoyable.

Flawless service the whole way through. Vehicles, drivers, and guides were all top notch! Special recognition to guide, Julia, in Florence.

We had a lovely women who helped us navigate on lousy days and went out of her way with us. She really know the city and would be wonderful with families or small groups.

Our guide for Florence was quite knowledgeable and accommodating. She provided a lovely walking tour of the city Christmas afternoon. She helped filled our afternoon with relevant sites and interesting historical context. We very much enjoyed our experience.