Kensington Tours

Kensington Tours

Kensington Tours specializes in custom tours to over 90 countries worldwide. Our tailor-made journeys are carefully crafted to deliver a personalized adventure like no other. We build in extraordinary, enriching experiences and put the best private guides at your service. We do all this with award-winning attention to detail and unbeatable value for your travel dollar.

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Reviews and Recommendations for Kensington Tours


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Highly Recommended

By: Linda

Reviewed on: 30 Jan 2014

The food, ambiance and lodging accommodations were fabulous! Only on the Stella Australis did we find the food to be suboptimal but plenty of drink helped overcome that. The explorations and staff were wonderful. However, the "luggage storage" while we went to the desert did not happen--no-one from the tour agency knew about it. We survived anyway.

Highly recommend

By: Not provided

Reviewed on: 28 Apr 2014

I went on this trip with my son who was 12 at the time. My husband was unable to attend. Our personal guide and driver, Sam, was amazing and took us under his wing. We felt very safe and well cared for. He was patient with my son's energy level and also very knowledgeable about the wild life and culture. The lodges that we stayed in and the wild life viewing were amazing. The "kidtastic" tour that we took struck the right balance and my son had a great time! One of his favorite activities was hunting with the Aransai bush tribe people. Thanks
Travel Advisor:  Stephanie Miller Murphy

Great service with follow-through

By: Sgailey

Reviewed on: 18 Aug 2014

Kensington did a stellar job of helping us through a few issues we ran into while overseas. Without their great customer service, we would have spent a few days being totally bombarded by stress; instead, we were able to hand off the issues and trust that Kensington would resolve them.


By: glo

Reviewed on: 30 Aug 2014

We had two tours one in Copenhagen and the other in London. Both were great. Very knowledgable guides
Travel Advisor:  Terri Stanfield

A Great trip with a few trips and falls

By: Michaelzstuff

Reviewed on: 14 Sep 2014

We had a great time overseas with plenty to see and plenty of time to see them. A wonderful experience but terrible service with the connections overseas. We had made arrangements for pick-ups at every train station at the time of our arrival and rides from out hotel to the train stations.. Unfortunately, many times there was no one waiting to pick us up and times when there was no one to take us back to the train station. We made several international calls to reach someone while standing at the station with our family and baggage and were told that they would get back to us but never heard from them again. One of the drivers who did arrive took us to the wrong departure location and we had to pay for a cab to the airport. The only other blip was when we arrived at one of our stops along the way and were told that we had to pay for the tickets even though we later found a document that confirmed our payment.
Travel Advisor:  Eleanor Hardy
Not Recommended


By: Kate

Reviewed on: 26 Sep 2014

Good guide and driver. Poor communication with the "office". We asked the "office" to change our airport pick-up time and that was never communicated.

Amazing marathon trip of a life time

By: Ellie and Rick

Reviewed on: 17 Oct 2014

Very impressed with the Kensington guides, drivers, hotel choices and tour choices. The cultural dinners and shows were great. Well done!!!
Travel Advisor:  Mary Ann Tiemeier

Expert Friendly Service

By: Nancy3961

Reviewed on: 28 Oct 2014

Nora was great and the tour was perfect for our needs
Travel Advisor:  Krista Wissinger

Excellent (Ausgezeichnet)

By: Prosit!

Reviewed on: 28 Aug 2015

Many thanks to all of the Kensington staff that made out visits to Vienna, Salzburg and Munich so memorable. Our private tours in each city was incredible. Katerina in Wien was incredible as was our private tour in Munich, where the guide decided to drive us around to beat the heat instead of taking the walking tour was most appreciated, As well as some the extra touches we received such as the small "Lederhosen" purses for the children. You have an amazing team and we look forward to meeting you again in the future. Well done!
Travel Advisor:  Wayne Muhlstein

"Norman" was AMAZING

By: Pooz

Reviewed on: 11 Sep 2015

Once in Bali, my wife and I didn't have to worry about a thing. Norman, our English speaking guide, catered to our every request and suggested even more we never would have thought of. Norman and his driver took us to all the sites we planned to see plus some we didn't even know about. We always felt safe, that they had our best interests in mind, and never felt pressured to buy anything. We learned lots about the culture, history, and language. Wonderful trip!

great planning

By: 1434

Reviewed on: 02 Sep 2015

Trip came off as planned ---was a great experience. Excellent attention to detail.
Travel Advisor:  Marlene Zabel

Exactly what we asked for.

By: Patty

Reviewed on: 17 Sep 2015

This is the second time we have used Kensington and again they were excellent. Noel, our guide was fabulous. Extremely knowledgable, friendly, attentive be took very good care of us.
Travel Advisor:  Alyse Cori

Local pros!

By: kd58

Reviewed on: 02 Nov 2015

We used Kensington guides in Budapest, Prague and Vienna. Each driver and guide was professional, knowledgeable and accomodating. We learned both the history and special points about key sights, without them going into too much detail or information overload. We will recommend Kensington to our friends traveling to these locations.
Travel Advisor:  Michelle Bemis

Brilliant, funny, thorough, flexible, creative,

By: MPH1960

Reviewed on: 16 Nov 2015

Our tour guide Mordi Zissman our guide and driver is Brilliant, funny, thorough, flexible, creative, informed and passionate about his country. Israel could not have been seen any other way than by Mordi's guidance and driving! What a tour!
Travel Advisor:  Florence (Flo) Banks

Friendly Welcome in a Foreign City

By: Alina

Reviewed on: 31 Dec 2015

It was such a peace of mind to have Kensington Tours waiting for us at London Heathrow International Airport upon our arrival. Sigita and her driver met us at the airport with a nice welcome package and drove us to our hotel. Enroute to the hotel, Sigita answered all of my questions, explained the itinerary for the week and gave me the tickets for our tours/events. She also gave me an excellent city map and 24/7 emergency phone numbers, should we have any problems during our stay. Kensington Tours also ensured we had a ride back to the airport at the end of the week. That was a huge relief since we needed a driver at 4:30am on Christmas morning. Sigita's recommendations, the tours, the agenda, the location of our hotel, all were spot on. Our trip to England was absolutely the BEST vacation we have ever been on. This was largely in part to the efforts and services of Kensington Tours.
Travel Advisor:  Jeannine Bottorff



Reviewed on: 04 Feb 2016

Travel Advisor:  Gail Harada

Expert relaxed advice!

By: Stacy

Reviewed on: 01 Feb 2016

I clearly screwed this up and reviewed everyone at first. Kensington Tours was fantastic. We'll definitely use them in the future. The tour guides, the vehicles and the knowledge were first rate. They really made the trip for us.
Travel Advisor:  Louisa Gehring

Hilarious Guide

By: Emily13

Reviewed on: 15 Apr 2016

I believe we went on two tour with Kensington. The first was to the Ghibli museum. It was really cool to see this museum if you are an anime lover! The guide just talked to us about the museum on the way there. The second tour to shrines and the golden palace was amazing. We had a male tour guide who was beyond hilarious. He obviously loves his job and meeting new people. He was the best guide I have ever had, oh and did I mention HILARIOUS already? I regret that I do not remember his name but I would recommend a guided tour with him if you have the option.
Travel Advisor:  Nanci Cain

Personable Professionals

By: Wise4315

Reviewed on: 18 Jun 2016

This was my first experience with Kensington Tours. My wife and I commented nearly daily on the personable professional service highlighted by dependability and subject area experts with exquisite social skills. Kensington played a major role in fulfilling a lifelong dream to visit the exact site where my father came ashore on Omaha Beach 0700 on June 6, 1944 (D-Day). An example of my expectations being exceeded was my desire to have a highly qualified military historian providing the tour the Normandy beach heads. Expectations were exceeded by having a guide possessing a doctorate in history (Colin Taylor, PhD, Objective D-Day tours). We had superior guides in Paris, to Versailles and seamless transfers between hotels trains and airports. Our hotel in the Latin Quarter on the left bank in Paris was an easy stroll to the Notre Dame Cathedral. Our experience Kensington gave me an opportunity for me to honor my father and loving memories for both my wife and I.
Travel Advisor:  Tara Nielsen-Rise

Great European Experience

By: Bill

Reviewed on: 22 Jun 2016

The Kensington Tours people did an amazing job. Our family of 4 visited 3 cities in Europe and everything was perfect!
Travel Advisor:  Deborah Barth

Great service

By: Yvette22

Reviewed on: 22 Aug 2016

Our tour guides were fantastic and we really enjoyed our time with them and learned so much from them. The hotel we were in was so well-protected that we felt very safe
Travel Advisor:  Katie McCormack Krinkie

Jewish tours

By: judyandhowardRus

Reviewed on: 18 Sep 2016

Transfers to and from the airports were fabulous! They were on time, waiting for us and wanted to do anything for us that was needed. Prague Jewish tour was fantastic. Very informative, very interesting, very well presented. Liat Navi was wonderful and I would hgihly recommend her. Budapest tour was not so great. The tour guide walked us around very rotely and gave us information as he had learned it. When asked any questions about the significance about certain figures or actions, he did not know the answers. Even when we went to the Jewish cemetery, he directed us to the Holocaust area but really didn't know answers again to our questions. We walked around ourselves and tried to find the answers ourselves. Our smaller guides in the Old Jewish Synagogue and the Jewish Museum were much more informative for us.
Travel Advisor:  Wayne Muhlstein

Great Tour and Guides

By: LindaO

Reviewed on: 21 Oct 2016

The planned tours and guides were just great. Knowledgeable, personable and aware of any needs that we had.
Travel Advisor:  Joy Cottrill

Their guides are excellent

By: LouLou

Reviewed on: 27 Oct 2016

Having local guides from the countries we visited made a huge difference in our experience and we truly appreciated that aspect of our tours. We were able to learn even more from a locals perspective that went beyond the guide book
Travel Advisor:  Wayne Muhlstein

Fantastic guides and the best driver ever.

By: Molly

Reviewed on: 05 Feb 2017

My independent tour with Kensington was the first I have taken. Hope it won't be my last! I was able to easily see all the places and sights I wanted to see in much less time than it would have taken with a traditional group tour. I saved enough in hotels and meals (and time off from work) to more than compensate for the luxury of a driver and car for my group of two. And the flexibility we gained was priceless. Our driver was with us the whole time, he had been with the company for 16 years and was fantastic. When my niece asked about seeing a temple her high school teacher recommended that began with an "A", he knew it! In each city we were greeted by a company rep and had a very experienced guide. The guides were smart and worked very hard to find us shops for textiles we desired and fill our days since we were a little more efficient than the planners expected! Thank you!
Travel Advisor:  Randie Rosenberg

Solid Planning from Start to Finish

By: Jamie and Josh

Reviewed on: 13 Feb 2017

Kensington Tours operated with the utmost professionalism when picking us up, escorting us to our activities and providing us with wonderful and capable tour guides. Our honeymoon was truly enhanced by the service that Kensington provided!
Travel Advisor:  Wayne Muhlstein


By: bald eagle

Reviewed on: 05 May 2017

Very good, However they need a English speaking phone number to call with questions as they occur when out of the USA.
Travel Advisor:  David Mellon

Great Tour

By: Anonymous

Reviewed on: 21 May 2017

It was great. I enjoyed all the tours and activities.
Travel Advisor:  Anne Crawford

From Milford Sound to Auckland in 10 days

By: Zorro

Reviewed on: 01 Jun 2017

Kensington tours provided us with the best tour guides, vehicles, accommodations and sightseeing locations we could imagine. Their guides were polite, knowledgable and concerned for our comfort and welfare. We were delighted by the locations that were selected by our tour guides when they were off script and needed to fill a void once a planned tour was completed but the day wasn't done. We learned a lot about NZ that wasn't in the guidebook and appreciated everything they did for us. Even the little off beat eating experiences were delightful and we couldn't imagine having a better time. They even got the weather right. The only part of the trip that wasn't top drawer was to the whale watch off Kaikoura. Because of a recent earthquake the normal route wasn't available and the alternative was a very narrow busy road that had a great deal of construction going on. It made for a long day with the last 2 hrs done in the dark and rain. Probably wouldn't do it again under those conditions.
Travel Advisor:  Jennie Jensen

Kensington Tours review

By: VJay

Reviewed on: 05 Jun 2017

Fabulous! We had a wonderful time in New Zealand. The drivers/guides were wonderfully helpful and knowledgeable. They were always on time. They provided ample stops for photos, food, and other necessary breaks. They could talk about the history, the cultures, the birds, animals, and plants, as well as current topics. The hotels that were selected were very nice. We would definitely use their services again.
Travel Advisor:  Jennie Jensen


By: Mike Geary

Reviewed on: 12 Jun 2017

expensive BUT GOOD. Never asked age of kids and we had extra Museum and transit tickets as a result (free under 18)
Travel Advisor:  Lisa Salloum

South Africa Adventure

By: Sonny

Reviewed on: 10 Jul 2017

The Tour company did an excellent job of organizing transfers and was well organized. Choice of lodging was exceptional.
Travel Advisor:  Diane Stickney Scholl

Turkey trip

By: Steve

Reviewed on: 17 Jul 2017

Well planned and executed. Not one issue with Kensington. They provided an excellent guide (Erol Savda) who accompanied us through the entire trip.
Travel Advisor:  Tracey Shara

Clutch assistance

By: Andrew

Reviewed on: 18 Jul 2017

First, we have a fantastic trip to Croatia. However, KLM lost my wife's bag on the way in. KLM and the airport we're terrible about getting us the bag in a timely manner, which was very important because we we're supposed to go island hopping a couple days into the trip and not having her luggage for that would have been deal breaking. Kensington worked with the airport and arranged a special driver to get the baggage delivered to us much faster than the airport would have. Fantastic!
Travel Advisor:  Lynn Stevens

Eastern Europe

By: Rusty

Reviewed on: 01 Aug 2017

We took 6 private tours during our recent trip to Budapest, Bratislava, Vienna, and Prague. All of our tour guides were excellent and quite knowledgeable about the cities we visited. We got to see all the important sites and were given additional information about other places we could see while we visited the various cities. We had a great time and look forward to the next trip!!
Travel Advisor:  Jennifer Hicks

Family Adventure in Iceland

By: Adventure-bound

Reviewed on: 08 Aug 2017

Our travel planner with Kensington Tours is very knowledgeable about Iceland. She was able to recommend things to see and activities to do that I had not read about in all my travel research. My primary travel planner Kathy Moran, arranged several extremely helpful conference calls with our Kensington Tours consultant so that we could talk through options for my trip. Kensington Tours recommendations to take the Inside the Volcano tour and the all day Jeep tour to Landmannalaugar were two highlights of our trip that I can't imagine having missed. The only disappointment was some miscommunications with Kensington Tours and the tour operator in Iceland. No guide showed up for us for our 1/2 day private tour of Reykjavik. Our hotel called the local company and got a substitute guide for us within about an hour of when we were scheduled to leave. Unfortunately our sub guide had never been to the National Museum. Also there was no record of our driver for the Blue Lagoon and airport.
Travel Advisor:  Kathy Moran
Not Recommended


By: Europe

Reviewed on: 23 Aug 2017

Primarily because of the Spain experience!!!!

When in Rome... and beyond

By: KJo

Reviewed on: 03 Sep 2017

Kensington Tours took care of us! Every aspect of our trip, from transports to tours, were exceptional. Rome & Tuscany are amazing destinations, made even more amazing by the people at Kensington Tours!
Travel Advisor:  Kathy Moran

Very prompt with follow up

By: Imajoon

Reviewed on: 29 Aug 2017

At first we were not given the room we requested. Hotel said maybe tomorrow, they were totally booked. After a text to Debbie, hotel came up with a room. Our Panama Canal cruise started at 6:30 am. We requested that hotel pack a small breakfast as the restaurant was not open. We were told that there would be an additional charge even though breakfast was included. Again, the hotel called to say we would get breakfast. I don't know if Kensington was involved. However, what no one seemed to be aware of was that the boat served both breakfast and lunch. Even Panama Trails was not aware of this. The Marriott Resort in Playa Blanca was a tired hotel in need of refreshing. There was only one operational restaurant for the resort due to the low guest count. I would have preferred another resort.
Travel Advisor:  Debbie Rosenberg

Well Done

By: Steve

Reviewed on: 17 Sep 2017

We did a private tour in Germany. I'd give them an "A". Few things could have been sharper but in the context of a week with private drivers and guides, all went very well. A little more clarity on exactly where to meet guides and how to get in a few places would have reduced momentary anxiety hit worked well. Drivers were very good, watched speed and driving conditions and were helpful. Guides were knowledgeable and good.
Travel Advisor:  Georgia Schley Ritchie


By: Larry's Africa Trip

Reviewed on: 05 Oct 2017

Every aspect of our Kensington tour was outstanding. The accommodations provided, and the staff which attended to our local tours and transfers were as good as they could possibly be. I could not recommend Kensington Tours more highly.
Travel Advisor:  Bobbi Nappi


By: KJ

Reviewed on: 02 Oct 2017

Good tour in Normandy
Travel Advisor:  Sara Krutsinger

No stress vacation

By: Kathy

Reviewed on: 14 Oct 2017

All prior arrangements worked out without a hitch. Thank you!
Travel Advisor:  Lorraine Young

Kensington Tours

By: KJ

Reviewed on: 10 Oct 2017

All transfers & local guided tours were excellent. All tour guides had great command of English & were very knowledgeable of their local area. Well organised & very hospitable.
Travel Advisor:  Georgia Schley Ritchie


By: Smiley

Reviewed on: 17 Oct 2017

Trip was wonderful and attention to details was reassuring.
Travel Advisor:  Lisa Salloum
Not Recommended

(No title)

By: Rob

Reviewed on: 30 Oct 2017

I would not recommend Kensington Tours to other travelers.

Well worth it.

By: Well worth it

Reviewed on: 13 Dec 2017

Unbelievable service. Knowledgeable tour guides who were eager to fine tune our trip to our needs and cater to anything that we needed. Highly recommended
Travel Advisor:  Laura Cole Salas

Kensington and Adreas were fantastic

By: Munich Group

Reviewed on: 16 Jan 2018

LOVED our guide Andreas. He was knowledgeable, flexible, fun and attentive when we had a medical issue. Our trip was excellent because of his walking tours and vast knowledge of German history. We all enjoyed him and would highly recommend him.
Travel Advisor:  Michelle Ellis

Excellent Customization

By: Mark

Reviewed on: 13 Jan 2018

Kensington planned out my Costa Rica trip. It was truly excellent, as they found great tour operators ... and more importantly, they put the tours on the right days, understanding how much activity we could take from one day to the next.
Travel Advisor:  Stuart Stone


By: Myda

Reviewed on: 14 Jan 2018

Our experience with Kensington in Spain was very good. Loved the hotels that were chosen for us, as well as the personal guides, drivers, etc. They also called to check in to make sure we were happy with the arrangements.
Travel Advisor:  Deborah Pulliam


By: crutsie

Reviewed on: 02 Feb 2018

They were so easy to deal with and the details of the trip were perfect
Travel Advisor:  Sara Krutsinger

Australian/New Zealand Tour Companies

By: Beck

Reviewed on: 09 Mar 2018

Our experience was very good. They showed up everywhere they supposed on-time and professionally. A couple of the tour operators mentioned that Kensington sent multiple confirmations to them leading up to the tours which seemed very professional. The private tours were unusual. We got a good feel for the indigenous peoples of both countries. The public tours that they had us go on were excellent - I think they made good choices in helping with our itinerary.
Travel Advisor:  Nancy Seiter

Fantastic service

By: Denise

Reviewed on: 20 Mar 2018

We were unfamiliar with Kensington and were pleasantly surprised. They kept searching and providing options till I was happy. They got us into a hotel we really wanted with an upgrade! Bravo! The drivers and tour guides were on time, flexible and very courteous. I will go out of my way to use Kensington again.
Travel Advisor:  Sarah Strand


By: Suzilee

Reviewed on: 07 Apr 2018

Very Good Experience!
Travel Advisor:  Georgia Schley Ritchie

not bad

By: clan

Reviewed on: 16 Apr 2018

We used Kensington in 2 different countries on our trip. The guides in Rome were fantastic! It was evident that they loved their job and country, and the tours were amazing. The guides in Barcelona, however, were not as good. It all seemed a bit less organized and less informing. They are much more casual about issues that happen, such as one planned event being canceled and unable to reschedule and another that was completely scheduled incorrectly and ended up being in a van that broke down, stranding us in a truck stop for 2 hours. Overall I appreciated the assistance of the tour operator and would use them again - but next time a bit more educated on details than this time.
Travel Advisor:  David Mellon


By: Traveler

Reviewed on: 03 May 2018

Our tours provided by Kensington were absolutely fabulous. The drivers were great and our guides knowledable and courteous. We learned so much on these tours about the history and culture of the region. We highly recommend these tours.
Travel Advisor:  Bobbi Nappi

Tour review

By: MaryM

Reviewed on: 08 May 2018

Excellent. Our guides in Seville were the high points of our trip. Antonio took us around to see the historical sites. His knowledge was extensive and his enthusiasm for the sites and their rich history made the tour fascinating. He was a delightful guide. And Luis took us out for tapas. We had a great time with him. He took us to the perfect combination of traditional and modern tapas bars and really gave us the flavor of local living in Seville. And he too was extremely knowledgeable about the history and culture of Seville. I would highly recommend them both.
Travel Advisor:  Wayne Muhlstein

Smooth operators!

By: Laurie & Chuck

Reviewed on: 09 May 2018

Kensington Tours did a great job in keeping our trip running smoothly and on schedule. Someone met us at every airport, was friendly, kind and spoke our language so that it was clear on what was to come. Every tour guide was on time. All spoke with pride about their country and answered all our questions.
Travel Advisor:  Wayne Muhlstein

Moroccan Trip

By: Gabe

Reviewed on: 13 May 2018

Working with Jasmine was a pleasure. She found us great Riads to stay in. Everything went well on the trip she planned.
Travel Advisor:  Susan Ward

Wonderful tour guides!

By: Michael

Reviewed on: 07 Jun 2018

Super knowledgeable and made our experience top-notch!
Travel Advisor:  Simone McKinney

great guides

By: sbpink

Reviewed on: 03 Jun 2018

I will say this tour company was terrific. Our guides picked us up from the airports and the were with us each tour day so we knew it would be the same driver and guide each day. Our guide in Bangkok was named Waewe and she was terrific. She really was knowledgeable and customized the tours to our likes. She went the extra mile sharing street food and local delicacies and the floating markets. She found out we love flowers and took us to their whole sale flower and veggie markets where the locals go. Would highly recommend this friendly, professional reliable company.
Travel Advisor:  Marian Blessing

Rome, Florence and Venice

By: TripletMom1995

Reviewed on: 25 Jun 2018

Our 8 day Italy experience was fantastic-2 days in Rome, 3 days in Florence, 2 days in Venice!! The itinerary was well thought out. The tour guides were great. We loved Francesca in Rome and Sylvia in Venice. We thought the guided tours were interesting, well planned out, and we learned a lot of history. Our only issue was finding our guide at the airport in Rome and we had to call the tour office. There isn't a lot of time to linger anywhere on a guided tour, but we learned this was necessary for the time allotted as there is much to see. Due to time, we did not get to go into the Duomo in Florence, nor St. Mark's Basillica in Venice. We also did not get to climb the Bell Tower in Florence because tickets are now required 3 days out. These weren't disappointments, just things we need to do when we go back! Loved having our dinners free! Bike tour in Tuscany was a huge hit as was Piazzale Michaelangelo in Florence. We loved the winery lunch. We would choose Kensington again!

Excellent Guides and Drivers

By: Mary Yost

Reviewed on: 09 Jun 2018

Our experience with all of the Kensington tours drivers and guides was absolutely excellent. They are professional and courteous, knowledgeable and friendly, and we will most definitely use them again on future trips.
Travel Advisor:  Georgia Schley Ritchie

A Taste of Australia

By: Betty

Reviewed on: 08 Jul 2018

1. The itinerary was packed with first rate activities. 2. The tour groups were small and all tour leaders were enthusiastic and knowledgeable. 3. Next time I would give more input on the type of places we prefer to stay; such as distance from restaurants and town center, whether a view matters and number of bathrooms in a unit. 4. When our Great Barrier Reef snorkeling tour was cancelled, they contacted us the day before to make alternate plans going out on a different boat. This was very much appreciated. 5. All airport transfers and tours were on schedule and as planned.
Travel Advisor:  Lisa McKay

galapagos and ecuador trip

By: lou

Reviewed on: 30 Jul 2018

Overall trip was great. Pictures of cabin and the itenerary we were given was decieving (not accurate). Had to pay for things that were suppose to be included. The food selection on the boat was not everything I was led to believe, but was still ok. multiple activities /events that were mentioned/listed, in the information provided by kensington tours, never happened. They need to revise the program and what is included. Also, need to be more accurate with cabin pictures and discriptions. The boat galapagos legend was still a nice boat. I wouldnt give it 5 stars but still was nice enough to meet our needs and be comfortable. crew was very courtious and friendly.
Travel Advisor:  Carol Asivido

Brussels, Ghent, Brugges, Eurostar to London and Limo to Southampton

By: Tour of Central Europe and QM2 to NYC

Reviewed on: 26 Jul 2018

Excellent. Wonderful hotels and guides. Could not have been nicer.
Travel Advisor:  Brigitte Feinberg

Kensington Tours

By: 42wander

Reviewed on: 07 Aug 2018

I did not feel prepared for our trip to Germany, but after I received our detailed and thorough itinerary the stress levels dissipated. My husband, who is very detailed oriented, was relieved to have everything organized and phone numbers for the drivers and the guides highlighted. All the train tickets and hotel vouchers were ordered and highlighted. I didn't have to hunt for anything, all nicely packaged.
Travel Advisor:  Ken Neibaur


By: Lou

Reviewed on: 04 Aug 2018

They were great, great tour guides!!!!
Travel Advisor:  Lisa Salloum

Trip to Portugal and Spain

By: Smiley

Reviewed on: 13 Aug 2018

We had an amazing experience this summer during our vacation in Portugal and Spain. We would do it all over again!
Travel Advisor:  Lisa Salloum
Not Recommended

Not in England

By: First class first timer

Reviewed on: 09 Aug 2018

Multiple screw-ups from the England agency working through Kensington. Unresponsive to emergency call number, trains booked to a station that was in operation, and being issued coach seats when we had paid for first class. Then there was the driver that just didn't show up. Without the strong concern and advocacy of our booking agent, I don't think any of our issues with Kensington would have been successfully addressed.


By: Bill

Reviewed on: 12 Aug 2018

when our incoming flight was delayed by 20+ hours, Kensington had already changed our pick up information and tour arrangements to accommodate our new timetable.
Travel Advisor:  Andrea Keiderling Fehl

tour operator

By: tj

Reviewed on: 16 Aug 2018

everything was good - except- the guide (Anna) in Copenhagen wouldn't listen. We said "enough with so many dates" then we wanted to cut the tour short and she refused. She was very irritating.
Travel Advisor:  Alfred Volden

Kensington Tours in Ireland

By: Lisa

Reviewed on: 24 Sep 2018

We were very happy with Kensington Tours and would use them again in the future. The drivers were knowledgeable and very helpful to recommend lunch places and other ideas as we asked. The hotels we stayed had great service and we would use them again.
Travel Advisor:  Gianna (Jenny) Serena

Excellent tours in St. Petersburg

By: Betty

Reviewed on: 30 Sep 2018

We had to wait too long to get a refund - and ended up getting a 5* Room Upgrade and suite upgrade to compensate! The tour guide we had in St. Petersburg was the best ever - ask for Arana!!

Another perfect vacation

By: Tman

Reviewed on: 29 Sep 2018

Not a problem! Absolutely amazing
Travel Advisor:  Cindy Moore

trip to Switzerland and northern Italy

By: travel joe

Reviewed on: 26 Sep 2018

We had an amazing experience and every hotel, driver, and especially the guides were all first class.
Travel Advisor:  Peter Rubin

Trip to Croatia

By: Dinka

Reviewed on: 26 Sep 2018

Very good travel Drivers AND tour Guides. Very knowledge.
Travel Advisor:  Gianna (Jenny) Serena
Not Recommended

Cape Town to Botswana to Victoria Falls

By: J.Schneider

Reviewed on: 29 Sep 2018

Most of the trip, things went fine! Kensington Tours did a great job with the Cape Town and Botswana portions of the trip, but the last 2.5 days at Victoria Falls fell short of expectations. We didn't have tickets to two of our scheduled events, the hotel was very average and the activities staff at the hotel was rather unfriendly. We were misinformed about our dinner package by one of the front desk staff members and we didn't have transportation to one of our scheduled events though we were told by Kensington it was all taken care of. For the price and the "hype" on the quality of Kensington Tours, our trip ended on a very "flat" note. Also, with the other trips we've taken (Tauck or Holland America) there was always a "surprise extra" added to the trip by the Tour Operator. It made us feel appreciated as customers...didn't see anything like that with Kensington Tours. Therefore, I wouldn't necessarily recommend Kensington as a top tour company to use.

Swiss trip

By: Brett

Reviewed on: 03 Oct 2018

I really don't do tours, but Kensington did a great job. All the details were there and they made travel quite easy.
Travel Advisor:  Michael Kempinski

Kensington Madrid

By: doofus

Reviewed on: 09 Oct 2018

Had problems with the airport transfers, both for arrival and departure. Once in Madrid, though, things went well. Our guides, Bertha, Sonja, and Marisa were all knowledgeable and personable, especially in the art museums. The Prado with Bertha was the high point. Flamenco dinner and show was included, so now I can say I've seen a Flamenco show. Enjoyed that we had plenty of time to ourselves over the course of the week, which allowed us to roam around Madrid on our own.
Travel Advisor:  Peter Rubin

Very professional

By: Terri

Reviewed on: 16 Oct 2018

There were several times during our trip when I needed help with something or I needed information about something. Every time I called the phone was answered promptly and the person that I talk to gave me the correct information that I was looking for. A couple of these calls were made on a weekend or late at night after office hours. That did not interfere with the high quality of the service. I talked to several different agents during the course of our trip and got the same high level of professional service with each employee.
Travel Advisor:  Beth Saboe Mollo


By: Deb

Reviewed on: 15 Nov 2018

Excellent company. Weather cancelled one of our activities and they worked diligently to locate us and offer alternative plans. Our guides were the best!
Travel Advisor:  Andrea Kurschinski

Kensington Tours

By: Mike

Reviewed on: 21 Nov 2018

The tour guides were there on time every time. They were able to answer any question or concern, and were flexible when I wanted to visit places not originally on the tour.
Travel Advisor:  Wayne Muhlstein

Argentina Three Ways

By: Shannon B

Reviewed on: 06 Dec 2018

Our travel advisor was the main point of contact for Kensington Tours so I didn't deal with them directly. But given how smoothly our trip went, I have a very positive impression.
Travel Advisor:  Beth Bastian

Great side trip in Thailand

By: Kathy

Reviewed on: 23 Dec 2018

I wanted to do a side trip from Bangkok to northwestern Thailand (including Chiang Mai and Pai). Through my travel advisor, I explained what I wanted to do/see, and Kensington Tours arranged everything in accordance with my request - including airport transfers, air reservations, private local guide and professional driver. Everything worked out as planned, but the local guide was also amenable to minor changes in the itinerary with respect to timing, order of visits and restaurants. It was not inexpensive, but I feel I got good value for the money I spent. Also, I felt very secure and safe throughout my trip, and didn't have to worry about the details.
Travel Advisor:  Lorraine Young

Austria 2018

By: cole

Reviewed on: 07 Jan 2019

They handled all of the details to make the trip run smoothly. All tour guides were knowledgeable and fun, and made the trip a wonderful experience four our family.
Travel Advisor:  Deborah Pulliam

Very Organized

By: Mel

Reviewed on: 18 Feb 2019

Did a great job.
Travel Advisor:  Beth Justus

Dream trip to Australia

By: Jane Bartunek

Reviewed on: 07 Mar 2019

The staff at Kensington Tours were a true delight to work with through our travel agent. They answered all of our questions and was able to make our trip to Australia one that we will never forget. The private tour guides that they had for us where fantastic, which made our sight seeing adventures so enjoyable.

Wonderful customer service

By: LP

Reviewed on: 08 Mar 2019

We enjoyed our time in Venice very much. The guides were knowledgeable and extremely friendly. They were prompt and knew how to navigate the city to make it very easier for the travelers. The sites we saw were fantastic. We never waited in line or wasted any time. We received excellent treatment and service.
Travel Advisor:  Andre Xavier

ecuador and galápagos

By: leesa

Reviewed on: 16 Mar 2019

rocky start but they resolved the problem
Travel Advisor:  Cheryl Everhart


By: Mauieric

Reviewed on: 20 Mar 2019

Kensington tours is a great tour company to work with. The guides were knowlegable of the country and could give great advice on where to eat and where to shop
Travel Advisor:  Tony Huffman

Trip to Spain

By: Lisa

Reviewed on: 11 Apr 2019

Very impressed with our trip to Spain. The tour guides we had we outstanding!! My 13 year old son said how much he liked our tour guides and learned SO MUCH from them . Very impressive. Kensington was very helpful along each step of the way and were quick to respond to any questions. Thanks for an amazing trip!
Travel Advisor:  Gabrielle Warncke

London and Paris

By: Ellen

Reviewed on: 06 May 2019

Helpful with arrangements.
Travel Advisor:  Deborah Pulliam


By: Pat Gureasko

Reviewed on: 13 May 2019

They are extremely efficient polite and always on time. Our guide was wonderful I highly recommend him and our driver. The guide's name is Hamza Karroum. The driver's name was Abdul. Kensington Tours is a top notch company.
Travel Advisor:  Cindy Moore

Switzerland 2019

By: Terry Kennedy

Reviewed on: 15 May 2019

All of those from Kensington were professional and personable. We spent a wonderful day with Rudy! Thanks, Rudy for sharing your time and your knowledge.
Travel Advisor:  Deborah Pulliam

Ireland in May

By: Jon

Reviewed on: 15 Jun 2019

Guide/driver, Martin, was excellent. Very helpful and informative. He had lots of suggestions about extra possibilities and had a real interest in Ireland.
Travel Advisor:  John Rees

Portugal 2019

By: Bob

Reviewed on: 03 Jun 2019

Kensington Tours drivers and guides were exceptional!
Travel Advisor:  Wayne Muhlstein

Borscht and Strudel

By: Don S

Reviewed on: 26 May 2019

My wife and I were extremely impressed with our adviser and her ability to create a near flawless trip for us. Without doubt we would be very comfortable recommending her, and Kensington to our friends.
Travel Advisor:  Simone McKinney

Like a Custom Suit

By: Bryan

Reviewed on: 01 Jun 2019

Kensington put together a great week for us in Scotland and London. Our desires did not fit into any one vacation package, so Kensington pieced together a plan that included experts along the way, transportation everywhere we went and days "on our own" in London when we just wanted to visit family. Each hotel was conveniently located in the center of the cities activities. All we had to do was walk to see what we wanted to see. The small "tours" that were arranged were great and the transportation took us to the "highlights". Best of all was the personal transportation that was arranged for us when we traveled round trip from Edinburgh to Inverness by personal car. Andrew MacDonald was our driver and was a delight to talk with. We never took the same road twice and he stretched the 3 hour drive each way to 8 hours, stopping along the way to places he thought we would like, places we requested and out of the way roads to see the countryside.
Travel Advisor:  Deborah Trevino


By: M

Reviewed on: 10 Jun 2019

Overall, Kensington did an excellent job. We thoroughly enjoyed our holiday! The guides were quite knowledgeable and most were a pleasure to be with. The hotels were wonderful and added to the experience. Our driver in Florence, Lucca, and Pisa was great. Had some very interesting discussions. Our guides at the Vatican, in Lucca, and to the wineries were excellent and knew how to work with us. The two instructors for the cooking class were great! That said, there were a couple areas that could be improved. Some guides need to better understand their audience. They focused too much on specific areas/artists as opposed to a more general approach and seeing more. We did not need to hear every story. The cooking class reservations got messed up and they had an issue accommodating gluten and lactose issues at the last minute. Guides did not talk to one another as we moved from city to city, so there was no briefing on our group’s likes and dislikes.
Travel Advisor:  Mary Stershic


By: Fred J

Reviewed on: 03 Jun 2019

Wonderful. Kensington Tours did well.
Travel Advisor:  Mary Stershic

kensington tours

By: judie

Reviewed on: 21 Jun 2019

They did a good job with our trip. The one glitch in train times was swiftly rectified. All their guide were great!
Travel Advisor:  Deborah Pulliam

Spain, Portugal and Morocco

By: Chris Bohnsak

Reviewed on: 10 Jun 2019

We enjoyed all of our guides and learned a lot from them. We loved the vineyard in Portugal and the hiking excursion in Marrakesh!
Travel Advisor:  Jill Stralow

Great Spain/Portugal trip

By: Joe & Linda

Reviewed on: 09 Jun 2019

Kensington Tours was very attentive. Along with Anne, our travel agent, we had a pre trip phone call to go over all the details of our itinerary. There was a Kensington representative that met us in each city with our travel vouchers and provided us with names and phone numbers of local Kensington representatives in the event we needed anything. Great Tour Operator!
Not Recommended

Poor attention to detail and quality control

By: MissWanderlust

Reviewed on: 13 Jun 2019

Limited offerings, don't "think outside the box" or problem-solve. Utilized a driver who had never been to the ferry terminal, didn't know what she was doing, and english was not her first language, which created a barrier. If I hadn't flagged down a policeman to help, we would've missed our ferry. Itinerary was sent over with inaccuracies and misspellings. Had to go over it with a fine-tooth comb, and request better attention to detail multiple times. Would not ever use Kensington again.


By: Pat

Reviewed on: 26 Jun 2019

No complaints. Drivers, Tour Guides, were all professional and very knowledgable. Hotels were also good. I most certainly would use again and recommend Kensington Tours. We had a fabulous time!
Travel Advisor:  Stuart Stone

Tour Operator

By: Ali

Reviewed on: 17 Jul 2019

We were amazed with all the tour guides, their attention to detail and their incredible knowledge. The only problem we had was with the driver in Copenhagen who was late picking us up at our hotel at 5:00 a.m. for the airport. He also brought a small minivan for 6 people and all their luggage which of course did not work. WE had to call another taxi and were almost late for our flight!
Travel Advisor:  Patsy Sowa

Loved it

By: Jane

Reviewed on: 20 Jul 2019

Kensington tours was impressive. Would absolutely recommend. The tour guides they booked for us were smart and wonderful with our kids. We learned so much from our trip!
Travel Advisor:  Deborah Pulliam

Excellent experience!!

By: JW

Reviewed on: 25 Jul 2019

Our experience with Kensington Tours was amazing! The tour guides and drivers were friendly, professional, polite and knowledgeable. We were very pleased with each and every one of them. We were also impressed with their flexibility in any changes that we wanted to make.


By: Carla

Reviewed on: 02 Aug 2019

Everyone very professional and knowledgeable. Easy to interact with and accommodating.
Travel Advisor:  Laura Miller

Victoria Falls adventure

By: vpw

Reviewed on: 20 Jul 2019

Joy Cottrill arranged this final segment of our travel with Kensington Tours and the arrangements were perfect! Their recommendation of the Old Drift Lodge was terrific and we enjoyed our stay with the staff, guides, chefs and management. It is a unique facility that is absolutely lovely! Victoria Falls was a great way to conclude a long visit to the African continent.
Travel Advisor:  Joy Cottrill



Reviewed on: 21 Jul 2019

Very experienced guides and drivers, informative and pleasant. I really believe Kensington was on top of everything.
Travel Advisor:  Deborah Pulliam

Spain 2019

By: Ebon

Reviewed on: 17 Aug 2019

They are very professional and easy to work with. The private tours were detailed and very informative. Would work with Kensington Tours again.
Travel Advisor:  Peter Rubin

Kensington Tours

By: Sam

Reviewed on: 28 Aug 2019

Kensington Tours was a great service to go through. They provide english speaking guides, were on time for all tours and even slowed down some for travelers that needed to walk a bot slower, which we enjoyed in above ninety degree temperatures. I would definitely recommend Kensington Tours to others for their professionalism and reliability.
Travel Advisor:  Linda Overend

Anniversary Italy trip

By: Anniversary Italy trip

Reviewed on: 26 Aug 2019

All details worked out marvelously. Though my least favorite parts were 2 of the walking tours... The one we had in Florence was scheduled at 3pm. Too hot to explore for 3 hours at that time of day in summer & considering the lack of air conditioning it made visiting the Accademia & the famous David sculpture & other priceless artists/artifacts more challenging. The other walking tour around Venice was a bit disjointed. We walked around kind of aimlessly being told & shown things of interest but not in a very cohesive manner. Thought we'd get more detail of Dogges Palace & the cathedral of St. Mark's... But all in all, every other detail, accommodation, train passage, car service, handling of entry into Italy was well executed! Location of hotels was perfect & the charm of each unique establishment was memorable & its staff excellent! Good value for the price of the trip!
Travel Advisor:  Sharon Organista

Mount Fuji


Reviewed on: 21 Aug 2019

The choices for hotels were excellent. The guides and transportation were on time, easy to find, easy to understand and very thorough and knowledgeable. It was a luxurious time in Tokyo. Our Mount Fuji was a native English speaker with a vast amount of experience sumitting Mount Fuji. He was invaluable.

Wow, pulled a rabbit out of their hat!

By: Olivia P

Reviewed on: 28 Aug 2019

I couldn't recommend working with Kensington Tours more (specifically Adam Booth). He completely reversed a 2-week travel itinerary to save a family trip to Peru along with hours and hours of work rescheduling / rebooking everything. Our travel agent Ellen Marcus w/ Travel Edge selected Kensington Tours and we could not be more thrilled. Two hours before boarding our plane for Peru - we were informed that one of the main reasons for going (Belmond Andean Explorer) was being cancelled due to mining strikes. We planned to call the entire trip off but Adam Booth w/ Kensington miraculously flipped the 2 week schedule, re-arranged all of our tours, flights, hotel stays and in some circumstances - getting us better accommodations at the prior agreed to price AND got us on that train at a later date! We could have NEVER done this ourselves. Guides were A+, great communication and always felt safe and looked after. Thank you for an AMAZING TRIP & EXPERIENCE! -- The Prescotts
Travel Advisor:  Ellen Markus

Edinburgh, Inverness and Glasgow

By: Carol

Reviewed on: 06 Sep 2019

I had no direct contact with Kensington. All contacts (greeter, drivers, tour guides) were prompt, very knowledgeable and fun to be with. What I found out when I wanted to make changes to my itinerary was that it was another group (AS?) in Scotland that made all of the arrangements. Lots of middle men it seems. I dealt with Hannah at AS and she was terrific. One strange item on our itinerary was that someone was to meet us at the train in Glasgow to take us to our hotel. Since the hotel was connected to the train station why would I have needed someone to meet me. We ended up changing our transportation so didn't need this service but ended up paying for it anyway. But we wouldn't have needed it in the first place.
Travel Advisor:  Bea Clagg


By: Ann

Reviewed on: 14 Sep 2019

Not quite the same as A & K who I usually travel with but they adjusted a few things as asked so have no complaints. they were very professional.
Travel Advisor:  Loni Truitt

Japan and Seoul

By: Chandra

Reviewed on: 30 Sep 2019

Excellent Very helpful staff.
Travel Advisor:  Caroline Chandra


By: Frank C

Reviewed on: 27 Sep 2019

Kensington provided exceptional service with a well arranged trip and provided outstanding guides.
Travel Advisor:  Trish Chandler

japan 2019

By: Japan 3

Reviewed on: 28 Sep 2019

the guides were great listen to the kids
Travel Advisor:  Sandra Ortiz

Very efficient

By: Wifeand3Kids

Reviewed on: 04 Oct 2019

The guides were all excellent. They were extremely prompt and we found them all to be very friendly.
Travel Advisor:  Simone McKinney


By: Daphne

Reviewed on: 13 Oct 2019

The tour guides and drivers were all very professional and knowledgeable. They were also very prompt, always on time.
Travel Advisor:  Jenny Hagan


By: LCat

Reviewed on: 19 Oct 2019

Our tour guides in Paris and Barcelona were excellent. Their knowledge of the area and sites was absolutely valuable and definitely the way to navigate any tour. Wouldn’t hesitate to utilize this service again.
Travel Advisor:  Laney Sachs

England Tour 2019

By: Jill S.

Reviewed on: 06 Nov 2019

We thoroughly enjoyed the various drivers and tour guides during our trip. They were incredibly knowledgable and really fun to be with. I would highly recommend our driver and guide in London (their names escape me) and our driver/guide in Bath, Nick Jones.
Travel Advisor:  Kara Robinson

Kensington Tours Review

By: alannot

Reviewed on: 01 Nov 2019

Kensington Tours provided tour guides that were extremely knowledgeable and enthusiastic about their respective subjects
Travel Advisor:  Vicky Malakoff

Excellent service, unique experiences, great guides/interpreters

By: Dan

Reviewed on: 05 Nov 2019

The welcoming staff, drivers, guides, interpreters were all amazing and made our honeymoon one that we could truly enjoy without any worries on where to go, how to get there, or stress around the language barrier. I would recommend doing the private guides to any person considering a trip abroad as their insight was amazing. They also were so kind as to take lots of pictures of the two of us; otherwise, we might have only ended up with a dozen selfies over the course of the 9-days. Additionally, Kensington arranged some very unique private experiences we would have otherwise missed out on doing it by ourselves our in a large group.
Travel Advisor:  JoAnna Gonseth

Kensington Tours: another home run

By: Joe and Linda

Reviewed on: 07 Nov 2019

Kensington Tours provides country specific experts to assist you in planning your trip. Adam is the South America representative, who along with Anne Gordon our travel agent, collaborated to give us a unique and extremely enjoyable 15 days in Argentina and Brazil. From the predepature phone call with Adam and Anne to review the details of each day, to providing a local contact in each city for 24/7 support if needed. This level of detail was insightful and helpful as we got our questions answered resulting in a stress free, enjoyable 15 days.

Wonderful Thanksgiving In Italy

By: Erik D

Reviewed on: 08 Dec 2019

This was our first time using Kensington Tours, and we look forward to using their services in the future. Our hotel experience was first class, and the tour guides they provided were absolutely second-to-none. Our family of four loves learning about the places we visit. Historically, we've read travel guides well in advance of traveling and rented audio guides wherever possible. This was our first time working with guides and we enjoyed the experience in all three cities we visited. Each guide knew the answer to any question we (including our 12 & 11 year-old inquisitive children) asked, and added a richness and focus to our trip that we simply could not have done ourselves. From the moment we met our driver at the airport, to the moment the same driver dropped us off to go home, Kensington's orchestration of our trip was perfect.
Travel Advisor:  Jeffrey Audley


By: spanky

Reviewed on: 03 Jan 2020

Absolutely wonderful. All guides were very knowledgeable about the sites and the area. The driver was a blast. One of the best trips we've ever taken. They even sent a fruit basket and a bottle of champagne to our room. They met us at the airport and helped us through everything , then took us back and did the same. They made us feel like royalty.
Travel Advisor:  Heather Rude

Egipto 9 días

By: Adriana

Reviewed on: 03 Feb 2020

Gracias nuevamente a Kensiggton Tours por una viaje precioso, seguro y cómodo!
Travel Advisor:  Mayda Mole

Fantastic trip to Ethiopia

By: GF

Reviewed on: 23 Jan 2020

I had a wonderful experience with Kensington Tours. The guide I was with in Ethiopia, Tariku, was the best guide I could ever wish for, and the driver, Fikir, was excellent. I visited Lalibela and tribes in South Ethiopia... a beautiful trip!!! Thank you Kensington Tours!
Travel Advisor:  Randie Rosenberg

Maldives and Hong Kong

By: Sandra

Reviewed on: 07 Feb 2020

Excellent. Our guide Doris was very attentive and helpful at all times.
Travel Advisor:  Lorraine Young

Africa at it’s best!

By: Doug

Reviewed on: 02 Feb 2020

Excellent! Everyone we dealt with from K and the people they introduced us to were the nicest and most helpful people you could hope to meet.
Travel Advisor:  Molly Nunnelly


By: AU Jan

Reviewed on: 05 Feb 2020

All services provided by Kensington were above the norm and suited to our travel needs.
Travel Advisor:  Wendy Chambers

Wonderful trip

By: formerrunner

Reviewed on: 26 Feb 2020

Our guide was amazing. The original itinerary had us crossing a border multiple times. Our guide rearranged our itinerary. It made much more sense and gave us more time. Our guide was very experienced. Enjoyed this add on trip.
Travel Advisor:  Cheryl Everhart


By: barbara

Reviewed on: 19 Mar 2020

Very efficient, timely, kind help
Travel Advisor:  Judith Schwartz

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