Luxury Suppliers - Journese: The Luxury Brand of Pleasant Holidays - Virtuoso

Journese: The Luxury Brand of Pleasant Holidays

Curators of Fine Travel

Journese: The Luxury Brand of Pleasant Holidays

Journese, Pleasant Holidays' luxury brand, offers immersive vacations to Australia, Canada, Caribbean, Central & South America, Cook Islands, Europe, Fiji, Japan & Asia, Maldives, Mexico, New Zealand, Tahiti, The Hawaiian Islands, United Arab Emirates and United States. Journese, a boutique travel provider, offers superior service and customized vacations for discerning travelers to the world's top resorts, villas and more.

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Reviews and Recommendations for Journese: The Luxury Brand of Pleasant Holidays


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50th wedding anniversay

By: sharon

Reviewed on: 05 Jun 2017

Everything that was set up worked out perfectly, as promised.
Travel Advisor:  Lindsey Epperly
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Moorea and Bora Bora


Reviewed on: 16 Jun 2017

Perfect? Excellent amenities and outstanding service with all transports and hotels.
Travel Advisor:  Marilyn Bennett
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Marquis Los Cabos

By: JoogieMudder

Reviewed on: 17 Jun 2017

Seamless, perfect vacation from beginning to end. Fantastic value and have already referred many friends and colleagues. Don't think twice, go with this company.
Travel Advisor:  Tina Slimp
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By: Ali

Reviewed on: 26 Aug 2017

Our experience was fantastic! I felt that we were treated special as a result of using this company. It felt amazing and I am appreciative for it.
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Great stay for a great price

By: NW Honeymooner

Reviewed on: 14 Sep 2017

Journese has great packages that can be tailored to exactly what you want. Our experience was great and would recommend them!
Travel Advisor:  Piper Fenton
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Hawaii 2017

By: FionaK

Reviewed on: 16 Oct 2017

I like Journese, but my one complaint is, despite booking, and paying for this trip - my husband's name was the one on the reservation. The guy at Avis told me straight up - his name is on here, not yours, so I only need to talk with him. I walked out I was so insulted. Also at our hotel, they kindly sent a welcome gift (as we had stayed there before) but they only addressed it to my husband. I'm not sure what happened, but when one does all the work in booking a trip, and actually pays for it themselves, it's really insulting when they are treated as if they are not on the reservation. Hopefully that is a flaw that can be fixed in your system.
Travel Advisor:  Debra Stern
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Seamless travel experience to Bora Bora

By: Passepartout

Reviewed on: 29 Oct 2017

It's hard to go wrong with a stay at the St. Regis Bora Bora, however you book it.... but it's really a breeze when everything is taken care of from local air bookings to the complimentary breakfast buffet for two during our stay. Also the VIP welcome treatment set the stage for the rest of the visit. It wasn't really our '15th anniversary' (it was our 4th - 6 weeks before), but the champagne and red petal heart on the bed was an added treat!! Very professionally arranged indeed!! Thank you!
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Non-cruise line accommodations

By: JeanC

Reviewed on: 05 Nov 2017

Very happy with the black car service and the hotels. The W Hotel in Montreal was very nice and well located. The LeParker Maridien in New York wasn't as nice as far as furnishings, but the location was very good.
Travel Advisor:  Debra Stern
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By: Amma

Reviewed on: 05 Jan 2018

Very good! Every detail was in order!
Travel Advisor:  Lisa Hollo
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Travel documents

By: Shorty

Reviewed on: 05 Feb 2018

Our agent uses Journese to set up our itinerary and they have given us good service. We have not had any trouble getting travel documents on time. and the documents and instructions have always been correct.
Travel Advisor:  Deborah Trevino
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By: Nana

Reviewed on: 11 Feb 2018

Greatness had a wonderful time and the trip was planed well no complants. The people at the hotels were always very helpful
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First time using them


Reviewed on: 16 Feb 2018

This was the first time we used them but we had no problem with them and would certainly use them again
Travel Advisor:  Brenda Cadman
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We had a great time

By: C. Curtis

Reviewed on: 28 Mar 2018

Everything about tour trip was amazing. The Palafitos bungalow was incredible, and the staff was remarkable. The butlers were always available to make things easy, and provided good advice on things to do. Everyone said hello (or 'hola'). The service was impeccable.
Travel Advisor:  Nathan Cripps
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Royal Playa Del Carmen vacation

By: Bob

Reviewed on: 03 Apr 2018

We recently took our trip to the Royal and we had a fabulous time. The package put together by Journese was exactly what we thought we were getting. Everyone was very nice and we hope to return again.
Travel Advisor:  Angela Kruseski
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By: Alisha

Reviewed on: 20 Nov 2019

It was great! Hope to use them again in the future.
Travel Advisor:  Rene Maillard
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wonderful experience

By: Mike Laurie

Reviewed on: 18 May 2018

Tina is the consummate professional. She thought of everything. Tina just did things for us without having to ask but never pushed us into anything. She is wonderful and we highly recommend her services to anyone that wants to have a stress free vacation.
Travel Advisor:  Tina Slimp
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Not Recommended

Charlies family

By: Charlie family

Reviewed on: 29 May 2018

Too many things we had to follow-up on. NOTHING was a one-stop to find out.
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Until next time

By: Alissa

Reviewed on: 11 Aug 2018

Amazing hotel Amazing staff Great food Can’t wait to plan another trip soon!
Travel Advisor:  Laurie Valdez
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Journese Holidays

By: Nan

Reviewed on: 23 Aug 2018

We were not met at arrivals at Heathrow and after 2 hours of calling someone showed up. Seems they did not have us scheduled although we had already paid for it.
Travel Advisor:  Debra Stern
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Not Recommended

Vacation 2018

By: Neesee

Reviewed on: 14 Sep 2018

Very difficult to get hold of people. Dissatisfied with lack of communication. Dealt with 3 different agents over a period of 48 hours, each telling me to call them OR they would call me. We had to re arrange our Hawaiian holiday due to Hurricane Lane. We received NO return phone calls as promised and were on hold for up to 90 minutes at one point, never speaking to an agent. We ended up making our flight changes ourselves through the airlines much quicker. I finally received a phone call from one of the agents saying she was ready to help change my flights...... 2 days AFTER I got to Las Vegas!! Not very happy!!
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By: Hannah

Reviewed on: 10 Sep 2018

Wonderful amenities and added perks!
Travel Advisor:  Lauren H. Parry
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By: Summerfun

Reviewed on: 14 Sep 2018

All went smooth and we were amazed how excellent the service.
Travel Advisor:  Robin Jenkins
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Great company

By: Jess Taylor

Reviewed on: 07 Oct 2018

The app was very helpful and the company was great!
Travel Advisor:  Deborah Trevino
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Blue Palace Elounda, Crete

By: Corey

Reviewed on: 10 Oct 2018

We had an amazing time at the Blue Palace resort on Crete. This was the best resort generally speaking that we have ever been to. It was not too busy, had awesome restaurants, and service was very very good.
Travel Advisor:  Natalie Rael
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Wonderful Honeymoon

By: Me10

Reviewed on: 20 Oct 2018

Journese offered a wonderful honeymoon at a very competitive price. Their agent, Jean Hargis, was instrumental in making all of the travel arrangements seamless. We could not have been more pleased!
Travel Advisor:  Jean Hargis
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Fantastic Honeymoon!

By: Sadie E

Reviewed on: 29 Oct 2018

We traveled to the Dominican Republic and as soon as we got to the Punta Cana airport Journese was right there to help us! We traveled all the way to the resort in our own private van that even had wifi so we could let our family know we arrived safely! We had an amazing stay, the room was wonderful, the food great and the staff was outstanding! We will definitely be making another trip back there!
Travel Advisor:  Meg Mills
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By: Marilyn

Reviewed on: 25 Nov 2018

tours = great a mess on vouchers
Travel Advisor:  Brenda Tolson
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By: A

Reviewed on: 26 Dec 2018

We very much enjoyed the entire Journese experience.
Travel Advisor:  Lindsey Epperly
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Great trip to the Bahamas

By: Brad C

Reviewed on: 16 May 2019

We had a great trip to the Bahamas. The amenities provided made the value of our trip worthwhile. Everything was as planned. Splendid trip!
Travel Advisor:  Piper Fenton
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By: El Jefe

Reviewed on: 07 Jun 2019

Very good experience. Everything went exactly as planned.
Travel Advisor:  Angela Kruseski
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Baha Mar

By: Mim

Reviewed on: 09 Jun 2019

Great company!!! I would highly recommend.
Travel Advisor:  Tonya Barber
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Maui - 9 day trip

By: Kailua girl

Reviewed on: 17 Jun 2019

All of our interactions were through our travel agent who was excellent. The experience was seamless - we never had to know who was in charge of what (i.e. how much was the agent and how much was Journese). But the trip was wonderful - not one single complaint. Well taken care of.
Travel Advisor:  Stella Signorello-Helton
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Sugar Beach

By: Susie

Reviewed on: 26 Jun 2019

Expensive but worth it
Travel Advisor:  Lauren H. Parry
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By: Cameron

Reviewed on: 07 Jul 2019

That was a great trip. Thank you.
Travel Advisor:  Kate Konigsberg
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Not Recommended

Scrub Island HUGE Disappointment

By: Knox

Reviewed on: 08 Jan 2019

Scrub Island Resort and Marina should be rated 4 stars at best. The 3 bedroom villa should not be advertised as such as one of the bedrooms did not directly connect to the villa and therefore we never used. The doors were not secure and were easily opened by merely pushing, a huge security issue. There were many cochroaches and ants in the villa. The beach and pool were consistently out of chairs and towels. We often found ourselves sitting on the concrete or sand. The pool water was ice cold and we were not willing to swim. One restautant on the entire Island. Menu never changed the week we were there and we were resticted to just a couple of options due to food allergies.Wait for food excessive. Unless you are a boater, nothing to do. The workout facility had two treadmills, one which was out of order. My husband would often have to wait to use the treadmill. Spa..washroom without running water. Empty jacuzzi and steam room non-functioning.
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By: Alex

Reviewed on: 11 Jan 2019

No complaints, very easy
Travel Advisor:  Karina Fong
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Anniversary Vacation

By: Alex

Reviewed on: 14 Jan 2019

Great! We had such a relaxing and amaxing time!
Travel Advisor:  Lauren H. Parry
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Would like another try

By: Drpink

Reviewed on: 22 Jan 2019

Our travel advisor was wonderful. We had a hiccup with travel and hope to do it again. Delta caused a significant delay, but we leaned many things. Looking forward to trying again.
Travel Advisor:  Lauren H. Parry
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Had a Blast !

By: Mac

Reviewed on: 20 Jan 2019

Unbelievable trip of a lifetime !
Travel Advisor:  Marilyn Bennett
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Good time

By: David J.

Reviewed on: 22 Jan 2019

We were very pleased with our trip from Boise, Idaho to the Iberostar Grand Paraiso in Playa del Carmen and all the arrangements.
Travel Advisor:  Soon-Hie Sargent
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Wonderful Adventure

By: Honeymooners

Reviewed on: 21 Jan 2019

We were very happy with Journese and their boutique feel. Our trip advisor Kate made sure we were informed and aware of every step of the way. Utilizing Journese was an excellent decision to plan our honeymoon, and we would recommend it to everyone in the future!
Travel Advisor:  Kate Konigsberg
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A Much Needed Vacay

By: Aussy

Reviewed on: 05 Feb 2019

This was a lovely resort...recommended by our TA, Deb Trevino! From the pools, the beach, to the food and did not disappoint!!!! Beautiful! She even booked a suite with a private pool! Beautiful!!!!!!!!
Travel Advisor:  Deborah Trevino
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By: Jamm

Reviewed on: 26 Feb 2019

Don' know what they were responsible for. I know they did not return our call when we called them.
Travel Advisor:  Deborah Trevino
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By: Karen

Reviewed on: 21 Mar 2019

I had a great experience with Journese.
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Overall review

By: Bo

Reviewed on: 29 Mar 2019

My experience has been good
Travel Advisor:  Alexandra Tucker
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Wonderful Experience

By: TC

Reviewed on: 27 Mar 2019

We were provided with everything that we could've needed to make our trip easy and absolutely enjoyable. Everything was planned out perfectly and free of any confusion.
Travel Advisor:  Megan Jones
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Paris Please

By: Jen

Reviewed on: 28 Dec 2019

Easy to work with!
Travel Advisor:  Meg Mills
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I can't differentiate between what Journese did and what my personal agent did.

By: Jim

Reviewed on: 10 Apr 2019

I can't differentiate between what Journese did and what my personal agent did.
Travel Advisor:  John Stewart Bowerman
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Easy Breezy O’ahu

By: Keaves

Reviewed on: 30 Apr 2019

Everything went great! Trip was wonderful :)
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By: Rocktiger

Reviewed on: 27 Apr 2019

Great spot, all driver connections ran perfectly. First class all the way
Travel Advisor:  Lauren H. Parry
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Riviera Maya

By: BC

Reviewed on: 06 May 2019

AMAZING!! Our trip was planned with ease and confidence! It carried over into our stay in the most beautiful resort and was unbelievably relaxing!!! Pulling in we were offered a damp hand clothe and glass of Champagne…. HEAVEN! The grounds were breathtaking, clean, beautiful landscape, seven restaurants, three pools, and yes… a disco/night club. We will book again for sure!!
Travel Advisor:  Wendy Chambers
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Great trip.

By: Kyle

Reviewed on: 19 May 2019

Marvelous trip. Highly recommend.
Travel Advisor:  Gayle Smith
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100% wonderful!!

By: Russell & Katrina Daniels

Reviewed on: 20 Jul 2019

We had a trip of a lifetime and enjoyed every aspect of our vacation. Our resort was phenomenal and my only complaint was that I wish we had a few extra days to enjoy everything.
Travel Advisor:  Marilyn Bennett
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Celebrations in Maui

By: The Maui 10

Reviewed on: 22 Jul 2019

Our family of 10 spent 9 wonderful days in Maui celebration a 50th wedding anniversary, 70th Birthday, a high school graduate who was soon leaving to serve in the United States Navy. The Kaanapali Ali was such a wonderful place to stay. The condos ( we shared 2 of the right across the hall from each other) were fabulous with wonderful ocean views, nice pools, we each had a lovely lanai to enjoy coffee every morning enjoying beautiful breezes. And they were very roomy and comfortable. Then there is the huge lanai down by the pool area, 8 large grills, including a grill master to grill your food for you nightly if you prefer! Large outdoor covered area to dine with your grilled dinner for the evenings we chose to dine in. The Ali was in close proximity to everywhere we wanted to be, Lahaina, Whalers Village, walking distance to shopping and restaurants, snorkeling and more! Rene and Diana helped with every detail of our wonderful vacation which made it even more relaxing for us.
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Great Job

By: B.Farmer

Reviewed on: 18 Jul 2019

Everything was hassle free we were able to enjoy our vacation without any worries.
Travel Advisor:  Meg Mills
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We love Maui

By: MrsJeffLewis

Reviewed on: 05 Aug 2019

We stayed at the Honua Kai resort and loved it. It was close to shops and restaurants, easy to walk to places to eat. The resort itself was immaculate, beautiful. The only drawback was the food at their only restaurant was way overpriced
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Wonderful resorts

By: Stacy

Reviewed on: 08 Aug 2019

Our Journese Holiday vacation was flawless. The resort, the car rental, and the whole experience was wonderful.
Travel Advisor:  Linda Fezekas
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Big Island/Kauai

By: Lois

Reviewed on: 19 Sep 2019

It was great. We weren’t sure about our lodging on the Big Island but it turned out to be fabulous. We had a two bedroom suite at Kohola Suites overlooking the golf course. Relaxing on the patio each evening after a long day of sightseeing was what we needed. We were able to prepare simple dinners and breakfasts knowing we would be using restaurants almost exclusively on Kauai. Very happy!
Travel Advisor:  Linda Fezekas
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Grand Wailea Hotel Maui

By: Jannykins

Reviewed on: 24 Sep 2019

Fabulous! Love this hotel and all it has to offer.
Travel Advisor:  Brenda Tolson
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Secrets Costa Rica

By: Lee

Reviewed on: 30 Sep 2019

It was fantastic! Everything was amazing and we could not have asked for better service or experience !
Travel Advisor:  Amy Daniel
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By: Denise

Reviewed on: 08 Oct 2019

The Atrium was a pleasant hotel with all the amenities. My group loved the breakfasts!!!! The Harmonie hotel in Vienna was my favorite! I love the boutique hotel atmosphere. Everyone was very gracious and helpful! Great central location and the breakfasts were wonderful!
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They have you covered!

By: Jordan

Reviewed on: 10 Oct 2019

We would absolutely recommend and use Journese again. We felt like we were in good hands and that they had us covered the whole time!
Travel Advisor:  Megan Jones
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A week in Wonderful Ireland

By: Tom

Reviewed on: 14 Oct 2019

Outstanding! I can’t imagine taking another vacation without Stephanie’s help. Stephanie planned the trip and got us great pricing on all of our requests.
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great company


Reviewed on: 14 Oct 2019

We've used Journese for three vacations and all of our experiences have been great! They pay close attention to detail and make sure everything is taken care of so you have a smooth, enjoyable trip with no issues. Highly recommend!
Travel Advisor:  Megan Jones
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By: Sissy

Reviewed on: 13 Nov 2019

It was very good.
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Great trip

By: Cboundz

Reviewed on: 05 Nov 2019

We had such a great time and cant wait to go back. They took excellent care of us!
Travel Advisor:  Paula Sasser
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Journeys Review


Reviewed on: 22 Nov 2019

Journese did not disappoint. I had never used them before but everything about our trip was great!
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A holiday to remember

By: Karp

Reviewed on: 27 Nov 2019

The trip was fabulous and with 16 days of activities met virtually all our expectations and desires.
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Top Of The Line Tour Operator

By: World Traveler

Reviewed on: 29 Dec 2019

The majority of our travel with our travel advisor, Amber Schwartzkopf, The Travel Agent, Indianapolis, has been with Journese! We can not say enough about the quality of our travel experience through Journese. First rate transportation, tours, luxury accommodations, their attention to detail is second to none. Our international experiences have been expertly planned and executed. Everything was seamless for a full experience in every country we have been fortunate to visit. A great travel advisor and tour operator make all the difference. We will use Journese for all travel needs!
Travel Advisor:  Amber Schwartzkopf
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By: Kristie

Reviewed on: 02 Jan 2020

Yes, everything was fabulous. We will definitely use Journese: The Luxury Brand of Pleasant Holidays in the future.
Travel Advisor:  Tonya Barber
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Great experience

By: Allison M.

Reviewed on: 12 Jan 2020

We had a fantastic vacation!
Travel Advisor:  Tara Hyland
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First time

By: MT

Reviewed on: 09 Jan 2020

Everything went according to plan. We had a lovely time, transportation was on time, and our resort, perfect.
Travel Advisor:  Deborah Pulliam
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Costa Rica Family Vacation

By: KTravels

Reviewed on: 10 Jan 2020

We were very satisfied with our Journese experience.
Travel Advisor:  Brenda Staben
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Costa Rica

By: Costa Rica

Reviewed on: 10 Jan 2020

Didn't have much interaction with Journese. Everything seemed in order.
Travel Advisor:  Brenda Staben
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Treated Royally at Royalton

By: Mike K

Reviewed on: 13 Feb 2020

We have a had great trips with Journese. The resorts have been beautiful, the restaurants excellent, no problems with reservations or transfers. Everything has been first class. Our latest trip was to the Hideaway at Royalton, Riviera Maya. We had a wonderful, relaxing, two weeks.
Travel Advisor:  Debra Stern
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Highly Recommend

By: Jackrabbit14

Reviewed on: 03 Feb 2014

Our trip was handled professionally and everything was as we were told.  We would use them again.
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By: Not provided

Reviewed on: 28 Apr 2014

His being are guide made the trip worthwhile.  Accomadations were exelent. thank you.
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Highly Recommended

By: Pammy346

Reviewed on: 02 May 2014

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By: DRob2014

Reviewed on: 06 Oct 2014

This was definitely a great trip.
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Kay and Mary Beth are first rate

By: George

Reviewed on: 16 Jul 2015

We enjoyed our excursion to Ephesus immensely. The two guides for our trip were top notch. They tended to every detail. The Virtuoso excursions are well done. The reception the night before the excursion is a great way to get a preview of what to expect and to meet your travel companions. We appreciated meeting the professional Virtuoso team. Thank you
Travel Advisor:  Frances Boyce
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Not Recommended

Did not respond in a timely manner.

By: Sue B

Reviewed on: 29 Jul 2015

They were very difficult to get ahold of and never delivered our luau tickets. I spent an hour with our manager trying to get it straightened out.
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Very Helpful


Reviewed on: 28 Jul 2015

Due to an overbooking issue by our Hotel, Journese stepped in to resolve the situation to my satisfaction. It was nice to have a partner assisting us, especially since we were 4500 miles from home. Thank You!
Travel Advisor:  Brenda Tolson
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Great Trip

By: DaveRun

Reviewed on: 25 Sep 2015

Met all our expectations
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Well planned

By: mannings

Reviewed on: 08 Dec 2015

We have used Journese for several trips --- all were well planned and executed.
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Extremely professional service.

By: Nati

Reviewed on: 18 Feb 2016

Cheryl was very helpful from start to finish making sure that we had a good room and advising us as to the best resort for our wants. I would certainly recommend her service to anyone.
Travel Advisor:  Cheryl Cashman
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Good service

By: ShaunW

Reviewed on: 07 Jul 2016

We felt information provided prior to our visit was timely and quite useful. We were extremely happy with our experience with the Nayara Arenal resort but were left feeling the JW Marriott had some issues in food and housekeeping. Overall a good experience.
Travel Advisor:  Donna Jacobs Padilla
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The Perfect Vacation

By: Bill503

Reviewed on: 07 Sep 2016

When my wife and I were planning on where to go to celebrate our 40th wedding anniversary we were fortunate enough to connect with Kari Mollan and Stellar Travel. Kari suggested a number of possible destinations and we ultimately settled on Rarotonga in the Cook Islands of the South Pacific. Because Kari has actually traveled to Rarotonga and knows the owners and staff of the Sea Change Villas, where we stayed, she was able to assure us that what we saw in online was what we would actually experience. And it was! Kari expertly took care of all of the arrangements, from airline tickets to lodging and ground transportation. I highly recommend Kari Mollan and Stellar Travel to anyone who wants the perfect vacation experience...especially if you are traveling to the South Pacific!

Good Service

By: QuailCt

Reviewed on: 27 Nov 2016

We loved that Journese made our trip economical for a 26-member group travel. The only thing that was a little strange was their onsite desk at the hotel where we stayed. The one person we dealt with, Dale, was extremely friendly and went out of her way to make our experience smooth. But when she wasn't at the onsite desk, the other employee was less than helpful. She was friendly but acted like she knew nothing about how to answer our questions, where to get the information, informed us Dale was off for the next couple of days so we wouldn't get answers in time, etc. It was a bit strange, and we ended up having to figure out our answers ourselves. We would probably use them again, but we may also shop around.
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By: David

Reviewed on: 29 May 2017

Best vacation I have had yet. The resort took care of all my needs. The staff was extremely professional. Can't wait to go back again.
Travel Advisor:  Michele Benigno
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