Journese: The Luxury Brand of Pleasant Holidays

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Journese: The Luxury Brand of Pleasant Holidays

Virtuoso partners with your travel advisor to craft the finest journey experience to premier destinations across the globe. We picked this exclusive experience just for you.

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Reviews and Recommendations for Journese: The Luxury Brand of Pleasant Holidays

91%

of 35
guests
recommend


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Highly Recommend

By: Jackrabbit14


Reviewed on: 03 Feb 2014

Our trip was handled professionally and everything was as we were told.  We would use them again.
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By: Not provided


Reviewed on: 28 Apr 2014

His being are guide made the trip worthwhile.  Accomadations were exelent. thank you.
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Highly Recommended

By: Pammy346


Reviewed on: 02 May 2014

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Great

By: DRob2014


Reviewed on: 06 Oct 2014

This was definitely a great trip.
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Kay and Mary Beth are first rate

By: George


Reviewed on: 16 Jul 2015

We enjoyed our excursion to Ephesus immensely. The two guides for our trip were top notch. They tended to every detail. The Virtuoso excursions are well done. The reception the night before the excursion is a great way to get a preview of what to expect and to meet your travel companions. We appreciated meeting the professional Virtuoso team. Thank you
Travel Advisor:  Frances Boyce
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Not Recommended

Did not respond in a timely manner.

By: Sue B


Reviewed on: 29 Jul 2015

They were very difficult to get ahold of and never delivered our luau tickets. I spent an hour with our manager trying to get it straightened out.
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Very Helpful

By: TNB


Reviewed on: 28 Jul 2015

Due to an overbooking issue by our Hotel, Journese stepped in to resolve the situation to my satisfaction. It was nice to have a partner assisting us, especially since we were 4500 miles from home. Thank You!
Travel Advisor:  Brenda Tolson
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Great Trip

By: DaveRun


Reviewed on: 25 Sep 2015

Met all our expectations
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Well planned

By: mannings


Reviewed on: 08 Dec 2015

We have used Journese for several trips --- all were well planned and executed.
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Extremely professional service.

By: Nati


Reviewed on: 18 Feb 2016

Cheryl was very helpful from start to finish making sure that we had a good room and advising us as to the best resort for our wants. I would certainly recommend her service to anyone.
Travel Advisor:  Cheryl Cashman
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Good service

By: ShaunW


Reviewed on: 07 Jul 2016

We felt information provided prior to our visit was timely and quite useful. We were extremely happy with our experience with the Nayara Arenal resort but were left feeling the JW Marriott had some issues in food and housekeeping. Overall a good experience.
Travel Advisor:  Donna Padilla
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The Perfect Vacation

By: Bill503


Reviewed on: 07 Sep 2016

When my wife and I were planning on where to go to celebrate our 40th wedding anniversary we were fortunate enough to connect with Kari Mollan and Stellar Travel. Kari suggested a number of possible destinations and we ultimately settled on Rarotonga in the Cook Islands of the South Pacific. Because Kari has actually traveled to Rarotonga and knows the owners and staff of the Sea Change Villas, where we stayed, she was able to assure us that what we saw in online was what we would actually experience. And it was! Kari expertly took care of all of the arrangements, from airline tickets to lodging and ground transportation. I highly recommend Kari Mollan and Stellar Travel to anyone who wants the perfect vacation experience...especially if you are traveling to the South Pacific!
Travel Advisor:  Kari Mollan

Good Service

By: QuailCt


Reviewed on: 27 Nov 2016

We loved that Journese made our trip economical for a 26-member group travel. The only thing that was a little strange was their onsite desk at the hotel where we stayed. The one person we dealt with, Dale, was extremely friendly and went out of her way to make our experience smooth. But when she wasn't at the onsite desk, the other employee was less than helpful. She was friendly but acted like she knew nothing about how to answer our questions, where to get the information, informed us Dale was off for the next couple of days so we wouldn't get answers in time, etc. It was a bit strange, and we ended up having to figure out our answers ourselves. We would probably use them again, but we may also shop around.
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Wonderful

By: David


Reviewed on: 29 May 2017

Best vacation I have had yet. The resort took care of all my needs. The staff was extremely professional. Can't wait to go back again.
Travel Advisor:  Michele Benigno
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50th wedding anniversay

By: sharon


Reviewed on: 05 Jun 2017

Everything that was set up worked out perfectly, as promised.
Travel Advisor:  Lindsey Epperly
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Moorea and Bora Bora

By: AMPM


Reviewed on: 16 Jun 2017

Perfect? Excellent amenities and outstanding service with all transports and hotels.
Travel Advisor:  Marilyn Bennett
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Marquis Los Cabos

By: JoogieMudder


Reviewed on: 17 Jun 2017

Seamless, perfect vacation from beginning to end. Fantastic value and have already referred many friends and colleagues. Don't think twice, go with this company.
Travel Advisor:  Tina Slimp
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Wonderful

By: Ali


Reviewed on: 26 Aug 2017

Our experience was fantastic! I felt that we were treated special as a result of using this company. It felt amazing and I am appreciative for it.
Travel Advisor:  Shameeron Paur
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Great stay for a great price

By: NW Honeymooner


Reviewed on: 14 Sep 2017

Journese has great packages that can be tailored to exactly what you want. Our experience was great and would recommend them!
Travel Advisor:  Piper Fenton
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Hawaii 2017

By: FionaK


Reviewed on: 16 Oct 2017

I like Journese, but my one complaint is, despite booking, and paying for this trip - my husband's name was the one on the reservation. The guy at Avis told me straight up - his name is on here, not yours, so I only need to talk with him. I walked out I was so insulted. Also at our hotel, they kindly sent a welcome gift (as we had stayed there before) but they only addressed it to my husband. I'm not sure what happened, but when one does all the work in booking a trip, and actually pays for it themselves, it's really insulting when they are treated as if they are not on the reservation. Hopefully that is a flaw that can be fixed in your system.
Travel Advisor:  Debra Stern
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Seamless travel experience to Bora Bora

By: Passepartout


Reviewed on: 29 Oct 2017

It's hard to go wrong with a stay at the St. Regis Bora Bora, however you book it.... but it's really a breeze when everything is taken care of from local air bookings to the complimentary breakfast buffet for two during our stay. Also the VIP welcome treatment set the stage for the rest of the visit. It wasn't really our '15th anniversary' (it was our 4th - 6 weeks before), but the champagne and red petal heart on the bed was an added treat!! Very professionally arranged indeed!! Thank you!
Travel Advisor:  Cindy Bown
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Non-cruise line accommodations

By: JeanC


Reviewed on: 05 Nov 2017

Very happy with the black car service and the hotels. The W Hotel in Montreal was very nice and well located. The LeParker Maridien in New York wasn't as nice as far as furnishings, but the location was very good.
Travel Advisor:  Debra Stern
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Journese

By: Amma


Reviewed on: 05 Jan 2018

Very good! Every detail was in order!
Travel Advisor:  Lisa Hollo
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Travel documents

By: Shorty


Reviewed on: 05 Feb 2018

Our agent uses Journese to set up our itinerary and they have given us good service. We have not had any trouble getting travel documents on time. and the documents and instructions have always been correct.
Travel Advisor:  Deborah Trevino
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Hawaii

By: Nana


Reviewed on: 11 Feb 2018

Greatness had a wonderful time and the trip was planed well no complants. The people at the hotels were always very helpful
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First time using them

By: BOB


Reviewed on: 16 Feb 2018

This was the first time we used them but we had no problem with them and would certainly use them again
Travel Advisor:  Brenda Cadman
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We had a great time

By: C. Curtis


Reviewed on: 28 Mar 2018

Everything about tour trip was amazing. The Palafitos bungalow was incredible, and the staff was remarkable. The butlers were always available to make things easy, and provided good advice on things to do. Everyone said hello (or 'hola'). The service was impeccable.
Travel Advisor:  Nathan Cripps
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Royal Playa Del Carmen vacation

By: Bob


Reviewed on: 03 Apr 2018

We recently took our trip to the Royal and we had a fabulous time. The package put together by Journese was exactly what we thought we were getting. Everyone was very nice and we hope to return again.
Travel Advisor:  Angela Kruseski
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wonderful experience

By: Mike Laurie


Reviewed on: 18 May 2018

Tina is the consummate professional. She thought of everything. Tina just did things for us without having to ask but never pushed us into anything. She is wonderful and we highly recommend her services to anyone that wants to have a stress free vacation.
Travel Advisor:  Tina Slimp
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Not Recommended

Charlies family

By: Charlie family


Reviewed on: 29 May 2018

Too many things we had to follow-up on. NOTHING was a one-stop to find out.
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Until next time

By: Alissa


Reviewed on: 11 Aug 2018

Amazing hotel Amazing staff Great food Can’t wait to plan another trip soon!
Travel Advisor:  Laurie Valdez
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Journese Holidays

By: Nan


Reviewed on: 23 Aug 2018

We were not met at arrivals at Heathrow and after 2 hours of calling someone showed up. Seems they did not have us scheduled although we had already paid for it.
Travel Advisor:  Debra Stern
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Not Recommended

Vacation 2018

By: Neesee


Reviewed on: 14 Sep 2018

Very difficult to get hold of people. Dissatisfied with lack of communication. Dealt with 3 different agents over a period of 48 hours, each telling me to call them OR they would call me. We had to re arrange our Hawaiian holiday due to Hurricane Lane. We received NO return phone calls as promised and were on hold for up to 90 minutes at one point, never speaking to an agent. We ended up making our flight changes ourselves through the airlines much quicker. I finally received a phone call from one of the agents saying she was ready to help change my flights...... 2 days AFTER I got to Las Vegas!! Not very happy!!
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Excellent

By: Hannah


Reviewed on: 10 Sep 2018

Wonderful amenities and added perks!
Travel Advisor:  Lauren Parry
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Perfect!!!

By: Summerfun


Reviewed on: 14 Sep 2018

All went smooth and we were amazed how excellent the service.
Travel Advisor:  Robin Jenkins
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