Journese: The Luxury Brand of Pleasant Holidays

Curators of Fine Travel

Journese: The Luxury Brand of Pleasant Holidays

Journese, Pleasant Holidays' luxury brand, offers immersive vacations to Australia, Canada, Caribbean, Central & South America, Cook Islands, Europe, Fiji, Japan & Asia, Maldives, Mexico, New Zealand, Tahiti, The Hawaiian Islands, United Arab Emirates and United States. Journese, a boutique travel provider, offers superior service and customized vacations for discerning travelers to the world's top resorts, villas and more.

Insider Tip

Contact your Virtuoso Travel Advisor for insider knowledge to help enhance your experience.

Virtuoso Preferred Supplier Since 01 Jan 2012

Reviews and Recommendations for Journese: The Luxury Brand of Pleasant Holidays


of 54

Virtuoso Verified Traveler

All reviews are from confirmed guests sharing exclusive insights

Sort reviews by

Highly Recommend

By: Jackrabbit14

Reviewed on: 03 Feb 2014

Our trip was handled professionally and everything was as we were told.  We would use them again.
  Loading comments. Please wait...

By: Not provided

Reviewed on: 28 Apr 2014

His being are guide made the trip worthwhile.  Accomadations were exelent. thank you.
  Loading comments. Please wait...

Highly Recommended

By: Pammy346

Reviewed on: 02 May 2014

  Loading comments. Please wait...


By: DRob2014

Reviewed on: 06 Oct 2014

This was definitely a great trip.
  Loading comments. Please wait...

Kay and Mary Beth are first rate

By: George

Reviewed on: 16 Jul 2015

We enjoyed our excursion to Ephesus immensely. The two guides for our trip were top notch. They tended to every detail. The Virtuoso excursions are well done. The reception the night before the excursion is a great way to get a preview of what to expect and to meet your travel companions. We appreciated meeting the professional Virtuoso team. Thank you
Travel Advisor:  Frances Boyce
  Loading comments. Please wait...
Not Recommended

Did not respond in a timely manner.

By: Sue B

Reviewed on: 29 Jul 2015

They were very difficult to get ahold of and never delivered our luau tickets. I spent an hour with our manager trying to get it straightened out.
  Loading comments. Please wait...

Very Helpful


Reviewed on: 28 Jul 2015

Due to an overbooking issue by our Hotel, Journese stepped in to resolve the situation to my satisfaction. It was nice to have a partner assisting us, especially since we were 4500 miles from home. Thank You!
  Loading comments. Please wait...

Great Trip

By: DaveRun

Reviewed on: 25 Sep 2015

Met all our expectations
  Loading comments. Please wait...

Well planned

By: mannings

Reviewed on: 08 Dec 2015

We have used Journese for several trips --- all were well planned and executed.
  Loading comments. Please wait...

Extremely professional service.

By: Nati

Reviewed on: 18 Feb 2016

Cheryl was very helpful from start to finish making sure that we had a good room and advising us as to the best resort for our wants. I would certainly recommend her service to anyone.
Travel Advisor:  Cheryl Cashman
  Loading comments. Please wait...

Good service

By: ShaunW

Reviewed on: 07 Jul 2016

We felt information provided prior to our visit was timely and quite useful. We were extremely happy with our experience with the Nayara Arenal resort but were left feeling the JW Marriott had some issues in food and housekeeping. Overall a good experience.
Travel Advisor:  Donna Padilla
  Loading comments. Please wait...

The Perfect Vacation

By: Bill503

Reviewed on: 07 Sep 2016

When my wife and I were planning on where to go to celebrate our 40th wedding anniversary we were fortunate enough to connect with Kari Mollan and Stellar Travel. Kari suggested a number of possible destinations and we ultimately settled on Rarotonga in the Cook Islands of the South Pacific. Because Kari has actually traveled to Rarotonga and knows the owners and staff of the Sea Change Villas, where we stayed, she was able to assure us that what we saw in online was what we would actually experience. And it was! Kari expertly took care of all of the arrangements, from airline tickets to lodging and ground transportation. I highly recommend Kari Mollan and Stellar Travel to anyone who wants the perfect vacation experience...especially if you are traveling to the South Pacific!
Travel Advisor:  Kari Mollan

Good Service

By: QuailCt

Reviewed on: 27 Nov 2016

We loved that Journese made our trip economical for a 26-member group travel. The only thing that was a little strange was their onsite desk at the hotel where we stayed. The one person we dealt with, Dale, was extremely friendly and went out of her way to make our experience smooth. But when she wasn't at the onsite desk, the other employee was less than helpful. She was friendly but acted like she knew nothing about how to answer our questions, where to get the information, informed us Dale was off for the next couple of days so we wouldn't get answers in time, etc. It was a bit strange, and we ended up having to figure out our answers ourselves. We would probably use them again, but we may also shop around.
  Loading comments. Please wait...


By: David

Reviewed on: 29 May 2017

Best vacation I have had yet. The resort took care of all my needs. The staff was extremely professional. Can't wait to go back again.
Travel Advisor:  Michele Benigno
  Loading comments. Please wait...

50th wedding anniversay

By: sharon

Reviewed on: 05 Jun 2017

Everything that was set up worked out perfectly, as promised.
Travel Advisor:  Lindsey Epperly
  Loading comments. Please wait...

Moorea and Bora Bora


Reviewed on: 16 Jun 2017

Perfect? Excellent amenities and outstanding service with all transports and hotels.
Travel Advisor:  Marilyn Bennett
  Loading comments. Please wait...

Marquis Los Cabos

By: JoogieMudder

Reviewed on: 17 Jun 2017

Seamless, perfect vacation from beginning to end. Fantastic value and have already referred many friends and colleagues. Don't think twice, go with this company.
Travel Advisor:  Tina Slimp
  Loading comments. Please wait...


By: Ali

Reviewed on: 26 Aug 2017

Our experience was fantastic! I felt that we were treated special as a result of using this company. It felt amazing and I am appreciative for it.
Travel Advisor:  Shameeron Paur
  Loading comments. Please wait...

Great stay for a great price

By: NW Honeymooner

Reviewed on: 14 Sep 2017

Journese has great packages that can be tailored to exactly what you want. Our experience was great and would recommend them!
Travel Advisor:  Piper Fenton
  Loading comments. Please wait...

Hawaii 2017

By: FionaK

Reviewed on: 16 Oct 2017

I like Journese, but my one complaint is, despite booking, and paying for this trip - my husband's name was the one on the reservation. The guy at Avis told me straight up - his name is on here, not yours, so I only need to talk with him. I walked out I was so insulted. Also at our hotel, they kindly sent a welcome gift (as we had stayed there before) but they only addressed it to my husband. I'm not sure what happened, but when one does all the work in booking a trip, and actually pays for it themselves, it's really insulting when they are treated as if they are not on the reservation. Hopefully that is a flaw that can be fixed in your system.
Travel Advisor:  Debra Stern
  Loading comments. Please wait...

Seamless travel experience to Bora Bora

By: Passepartout

Reviewed on: 29 Oct 2017

It's hard to go wrong with a stay at the St. Regis Bora Bora, however you book it.... but it's really a breeze when everything is taken care of from local air bookings to the complimentary breakfast buffet for two during our stay. Also the VIP welcome treatment set the stage for the rest of the visit. It wasn't really our '15th anniversary' (it was our 4th - 6 weeks before), but the champagne and red petal heart on the bed was an added treat!! Very professionally arranged indeed!! Thank you!
Travel Advisor:  Cindy Bown
  Loading comments. Please wait...

Non-cruise line accommodations

By: JeanC

Reviewed on: 05 Nov 2017

Very happy with the black car service and the hotels. The W Hotel in Montreal was very nice and well located. The LeParker Maridien in New York wasn't as nice as far as furnishings, but the location was very good.
Travel Advisor:  Debra Stern
  Loading comments. Please wait...


By: Amma

Reviewed on: 05 Jan 2018

Very good! Every detail was in order!
Travel Advisor:  Lisa Hollo
  Loading comments. Please wait...

Travel documents

By: Shorty

Reviewed on: 05 Feb 2018

Our agent uses Journese to set up our itinerary and they have given us good service. We have not had any trouble getting travel documents on time. and the documents and instructions have always been correct.
Travel Advisor:  Deborah Trevino
  Loading comments. Please wait...


By: Nana

Reviewed on: 11 Feb 2018

Greatness had a wonderful time and the trip was planed well no complants. The people at the hotels were always very helpful
  Loading comments. Please wait...

First time using them


Reviewed on: 16 Feb 2018

This was the first time we used them but we had no problem with them and would certainly use them again
Travel Advisor:  Brenda Cadman
  Loading comments. Please wait...

We had a great time

By: C. Curtis

Reviewed on: 28 Mar 2018

Everything about tour trip was amazing. The Palafitos bungalow was incredible, and the staff was remarkable. The butlers were always available to make things easy, and provided good advice on things to do. Everyone said hello (or 'hola'). The service was impeccable.
Travel Advisor:  Nathan Cripps
  Loading comments. Please wait...

Royal Playa Del Carmen vacation

By: Bob

Reviewed on: 03 Apr 2018

We recently took our trip to the Royal and we had a fabulous time. The package put together by Journese was exactly what we thought we were getting. Everyone was very nice and we hope to return again.
Travel Advisor:  Angela Kruseski
  Loading comments. Please wait...

wonderful experience

By: Mike Laurie

Reviewed on: 18 May 2018

Tina is the consummate professional. She thought of everything. Tina just did things for us without having to ask but never pushed us into anything. She is wonderful and we highly recommend her services to anyone that wants to have a stress free vacation.
Travel Advisor:  Tina Slimp
  Loading comments. Please wait...
Not Recommended

Charlies family

By: Charlie family

Reviewed on: 29 May 2018

Too many things we had to follow-up on. NOTHING was a one-stop to find out.
  Loading comments. Please wait...

Until next time

By: Alissa

Reviewed on: 11 Aug 2018

Amazing hotel Amazing staff Great food Can’t wait to plan another trip soon!
Travel Advisor:  Laurie Valdez
  Loading comments. Please wait...

Journese Holidays

By: Nan

Reviewed on: 23 Aug 2018

We were not met at arrivals at Heathrow and after 2 hours of calling someone showed up. Seems they did not have us scheduled although we had already paid for it.
Travel Advisor:  Debra Stern
  Loading comments. Please wait...
Not Recommended

Vacation 2018

By: Neesee

Reviewed on: 14 Sep 2018

Very difficult to get hold of people. Dissatisfied with lack of communication. Dealt with 3 different agents over a period of 48 hours, each telling me to call them OR they would call me. We had to re arrange our Hawaiian holiday due to Hurricane Lane. We received NO return phone calls as promised and were on hold for up to 90 minutes at one point, never speaking to an agent. We ended up making our flight changes ourselves through the airlines much quicker. I finally received a phone call from one of the agents saying she was ready to help change my flights...... 2 days AFTER I got to Las Vegas!! Not very happy!!
  Loading comments. Please wait...


By: Hannah

Reviewed on: 10 Sep 2018

Wonderful amenities and added perks!
Travel Advisor:  Lauren Parry
  Loading comments. Please wait...


By: Summerfun

Reviewed on: 14 Sep 2018

All went smooth and we were amazed how excellent the service.
Travel Advisor:  Robin Jenkins
  Loading comments. Please wait...

Great company

By: Jess Taylor

Reviewed on: 07 Oct 2018

The app was very helpful and the company was great!
Travel Advisor:  Deborah Trevino
  Loading comments. Please wait...

Blue Palace Elounda, Crete

By: Corey

Reviewed on: 10 Oct 2018

We had an amazing time at the Blue Palace resort on Crete. This was the best resort generally speaking that we have ever been to. It was not too busy, had awesome restaurants, and service was very very good.
Travel Advisor:  Natalie Rael
  Loading comments. Please wait...

Wonderful Honeymoon

By: Me10

Reviewed on: 20 Oct 2018

Journese offered a wonderful honeymoon at a very competitive price. Their agent, Jean Hargis, was instrumental in making all of the travel arrangements seamless. We could not have been more pleased!
Travel Advisor:  Jean Hargis
  Loading comments. Please wait...

Fantastic Honeymoon!

By: Sadie E

Reviewed on: 29 Oct 2018

We traveled to the Dominican Republic and as soon as we got to the Punta Cana airport Journese was right there to help us! We traveled all the way to the resort in our own private van that even had wifi so we could let our family know we arrived safely! We had an amazing stay, the room was wonderful, the food great and the staff was outstanding! We will definitely be making another trip back there!
Travel Advisor:  Meg Taylor
  Loading comments. Please wait...


By: Marilyn

Reviewed on: 25 Nov 2018

tours = great a mess on vouchers
  Loading comments. Please wait...


By: A

Reviewed on: 26 Dec 2018

We very much enjoyed the entire Journese experience.
Travel Advisor:  Lindsey Epperly
  Loading comments. Please wait...
Not Recommended

Scrub Island HUGE Disappointment

By: Knox

Reviewed on: 08 Jan 2019

Scrub Island Resort and Marina should be rated 4 stars at best. The 3 bedroom villa should not be advertised as such as one of the bedrooms did not directly connect to the villa and therefore we never used. The doors were not secure and were easily opened by merely pushing, a huge security issue. There were many cochroaches and ants in the villa. The beach and pool were consistently out of chairs and towels. We often found ourselves sitting on the concrete or sand. The pool water was ice cold and we were not willing to swim. One restautant on the entire Island. Menu never changed the week we were there and we were resticted to just a couple of options due to food allergies.Wait for food excessive. Unless you are a boater, nothing to do. The workout facility had two treadmills, one which was out of order. My husband would often have to wait to use the treadmill. Spa..washroom without running water. Empty jacuzzi and steam room non-functioning.
  Loading comments. Please wait...


By: Alex

Reviewed on: 11 Jan 2019

No complaints, very easy
Travel Advisor:  Karina Fong
  Loading comments. Please wait...

Anniversary Vacation

By: Alex

Reviewed on: 14 Jan 2019

Great! We had such a relaxing and amaxing time!
Travel Advisor:  Lauren Parry
  Loading comments. Please wait...

Would like another try

By: Drpink

Reviewed on: 22 Jan 2019

Our travel advisor was wonderful. We had a hiccup with travel and hope to do it again. Delta caused a significant delay, but we leaned many things. Looking forward to trying again.
Travel Advisor:  Lauren Parry
  Loading comments. Please wait...

Had a Blast !

By: Mac

Reviewed on: 20 Jan 2019

Unbelievable trip of a lifetime !
Travel Advisor:  Marilyn Bennett
  Loading comments. Please wait...

Good time

By: David J.

Reviewed on: 22 Jan 2019

We were very pleased with our trip from Boise, Idaho to the Iberostar Grand Paraiso in Playa del Carmen and all the arrangements.
Travel Advisor:  Soon-Hie Sargent
  Loading comments. Please wait...

Wonderful Adventure

By: Honeymooners

Reviewed on: 21 Jan 2019

We were very happy with Journese and their boutique feel. Our trip advisor Kate made sure we were informed and aware of every step of the way. Utilizing Journese was an excellent decision to plan our honeymoon, and we would recommend it to everyone in the future!
Travel Advisor:  Kate Konigsberg
  Loading comments. Please wait...

A Much Needed Vacay

By: Aussy

Reviewed on: 05 Feb 2019

This was a lovely resort...recommended by our TA, Deb Trevino! From the pools, the beach, to the food and did not disappoint!!!! Beautiful! She even booked a suite with a private pool! Beautiful!!!!!!!!
Travel Advisor:  Deborah Trevino
  Loading comments. Please wait...


By: Jamm

Reviewed on: 26 Feb 2019

Don' know what they were responsible for. I know they did not return our call when we called them.
Travel Advisor:  Deborah Trevino
  Loading comments. Please wait...


By: Karen

Reviewed on: 21 Mar 2019

I had a great experience with Journese.
Travel Advisor:  Heather Gragg
  Loading comments. Please wait...

Overall review

By: Bo

Reviewed on: 29 Mar 2019

My experience has been good
Travel Advisor:  Alexandra Tucker
  Loading comments. Please wait...

Wonderful Experience

By: TC

Reviewed on: 27 Mar 2019

We were provided with everything that we could've needed to make our trip easy and absolutely enjoyable. Everything was planned out perfectly and free of any confusion.
Travel Advisor:  Megan Jones
  Loading comments. Please wait...

I can't differentiate between what Journese did and what my personal agent did.

By: Jim

Reviewed on: 10 Apr 2019

I can't differentiate between what Journese did and what my personal agent did.
Travel Advisor:  John Stewart Bowerman
  Loading comments. Please wait...

Products Offered By Journese: The Luxury Brand of Pleasant Holidays

Refine Your Search
Search Entire Site