Crystal Serenity

Crystal Cruises

The Evolution of Crystal Luxury continues in November 2018 as the 68,000-ton Crystal Serenity undergoes a multi-million-dollar transformation to welcome just 980 guests with more suites and penthouses, new culinary options with open seating, and expanded technologies including free, unlimited Wi-Fi.

AT A GLANCE

24-hour Room Service
All-Inclusive
Beauty Salon
Broadway-style Entertainment
Casino
Complimentary Wi-Fi Access
Elevators
Fitness Center
Fitness Classes
Hot Tub
Kosher Meals
Laundry/Dry Cleaning
Library
Movie Theatre
Self Service Laundromat
Specialty Restaurants

Ship Info

What's Included

Included

  • Accommodations aboard ship, onboard meals, complimentary specialty restaurants, fine wines, champagne, premium spirits and beers throughout the ship, open bar service in all lounges. Pre-paid gratuities for bar, dining, and housekeeping staff as well as Butler service in Penthouses. Non-alcoholic beverages including bottled water, soft drinks, specialty coffees and more. Entertainment and onboard programs.

Not Included

  • Airfare, shore excursions, sightseeing or meals ashore. Port charges, taxes, security fees and fuel surcharges. Personal expenses and anything not noted as included.

Ship Overview

Inaugural Sailing
2003
Tonnage
68870 Tons
Public Decks
9
Passenger Capacity
1070
Crew
655
Registry
Bahamas

Reviews and Recommendations for Crystal Serenity

94%

of 267
guests
recommend


Virtuoso Verified Traveler

All reviews are from confirmed guests sharing exclusive insights

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Highly Recommended

By: Graduation Group


Reviewed on: 23 Jun 2013

From our first step onto the ship we felt like royalty - red carpet and all. King size beds, beautiful spacious cabins, great food, good entertainment and royal treatment all the way through our cruise.

high recommend

By: sandy


Reviewed on: 06 Aug 2013

our only complaint was the internet. It did not always work & it was slow when it did work. Too expensive for what you got.
Travel Advisor:  Shelly Lynch

yes highly

By: mike


Reviewed on: 14 Sep 2013

Had a wonderful time on the Dublin to Dover tour this year . Crystal is a class act. Our 2nd time was just as great.
Travel Advisor:  Sally Shekane VCTA

The crew and the accommodations were superior. We loved the experience.

By: Jerry L.


Reviewed on: 30 Sep 2013

The crew made sure that our experience was fun and well organized. The ship was tip top in all categories. The food was too good. If you know what I mean...back to the gym... JL
Travel Advisor:  Leyna Huber

Highest Recommendation

By: Aderholt


Reviewed on: 04 Oct 2013

My first job was at my grandfather's travel agency. Carissa and her agency did a fantastic job, as well as I have ever seen. Our reservation contained multiple families and multiple changes. Carissa and the staff happily bobbed and weaved with every change, question and concern. I have made travel arrangements for every continent, at lease once for this family. I have dealt with many travel agancies. We have and will continue to highly recommended Carissa and Coastline Travel.

This was my fifth cruise on Crystal and the cruise line met my expectations.

By: No nickname


Reviewed on: 09 Oct 2013

This was my first time on Crystal Serenity. My expectations from Crystal are high because the cruises are expensive. They met my expectations.
Travel Advisor:  Shane Paquette

Highly Recommend

By: Charlie1


Reviewed on: 29 Oct 2013

This was our 1st cruise and we already booked another one. The staff and service were impeccable and almost all of the excursions were amazing. It would be more helpful in 1 or 2 cases to have English speaking guides who did not heavy accents; it makes the excursion more enjoyable. Outstanding accommodations & amenities. Always spotless.
Travel Advisor:  Leah Bergner

Highly Recommend

By: SAS217


Reviewed on: 07 Nov 2013

Are you kidding this is the cruise line to take. This is my family's 7th Crystal Cruise and it is worth every penny. The best vacation ever.
Travel Advisor:  Jon Sutter

By: bestnana


Reviewed on: 07 Nov 2013

Ruth of Cruises Etc. is so easy to work with. She is able to arrange some special "treats" which make the sailing even more enjoyable. The ship is great and Ruth's knowledge of excursions is excellent too. A great trip
Travel Advisor:  Ruth Turpin

By: Not provided


Reviewed on: 07 Nov 2013

Crystal is one of the best ships we have traveled with. The service, staff, cuisine, shore excursions all exemplary. We would highly recommend it to all!
Travel Advisor:  Ursula Pearson

highly recommend

By: Not provided


Reviewed on: 21 Nov 2013

Katie did an excellent job on the bookings. We have used her on a number of previous trips to Europe. Will definitely use her again. Crystal has excellent ships and crew.
Travel Advisor:  Katie McCormack Krinkie

Top of the Line

By: Diane and Broc


Reviewed on: 20 Nov 2013

This was our first cruise and Crystal could not have created a better experience. Beautiful public spaces, excellent entertainment, outstanding educational programs and first class wining and dining--all provided by a well trained staff with a winning attitude. Many persons we met on board were veteran cruisers. When they were told that this was our first cruise the invariable response was "Oh, you like to start at the top.". It certainly felt that way.
Travel Advisor:  Beth Jenkins

Great Cruise

By: Cliff


Reviewed on: 16 Oct 2015

As always, first class service all the way.
Travel Advisor:  Michelle Andersen

As always Crystal is a great line

By: kao0659


Reviewed on: 20 Nov 2013

Last cruise was South America from Buenos A to Miami (March 2013). Cruise was great, but have been on other Crystal cruises with a bit more local flavor/lectures, etc. Don't believe Crystal had been up Amazon very much previously, so perhaps a learning experience. For Vituos amenities, I was traveling with my mother who has difficulty walking so we opted for the Shipboard Credits which were fine
Travel Advisor:  Vivian Leonard

Excellent ship,well planned cruise.

By: Heidi


Reviewed on: 20 Nov 2013

Wonderful 10 days. The ship,the food,and the entertainment were outstanding. Martha Kellogg did a great job.

Highly Recommended

By: Jimmy1


Reviewed on: 19 Nov 2013

With the new dining policy of "open seating," it was impossible to get a window seat unless you wanted to dine at 6:00PM. I do want to highly commend the chief concierge and her assistant. My brother was taken to the hospital in the UK. We were in the fjords and often couldn't get a signal but they did everything in their power to connect me with the doctor. When it became urgent for us to leave the ship, they arranged everything for us. Nothing was too much trouble.
Travel Advisor:  Sarah Fitzpatrick

Highly recommended

By: Jen


Reviewed on: 21 Nov 2013

Terry is a most caring person who is at all times there for us with any questions we have. She takes care of all our wishes and makes sure that we have the best cruise experience. We consider her a true professional and a trusted friend.

highly recommend

By: Warren and Stephanie


Reviewed on: 19 Nov 2013

This was our third cruise on Crystal...we love a mid size ship and Crystal is the best. We always have great experiences; the service, the food, the shore excursions, the entertainment, the shopping, the ports, the cabins are all top shelf. We are reluctant to try any other cruise line
Travel Advisor:  Joan Gerson

Highly recommend

By: Not provided


Reviewed on: 26 Nov 2013

Fabulous in very aspect: food, service, choice of activities, entertainment.
Travel Advisor:  Shelby Palmer
Not Recommended

Maybe recommend

By: Shirleyk36


Reviewed on: 15 Dec 2013

This was my first experience on crystal. I have sailed many voyages on Silversea , a d prefer Silversea. Crystal booked two very large groups on this voyage, and it made it difficult to meet people. I did not like the largeness of the ship, and assigned seating in the dining room Another feature I did not like was the shower over the tub, a d would discourage me from another cruise on Crystal. The staff was very pleasant.

Crystal never disappoints

By: NanSea


Reviewed on: 02 Jan 2014

Big Band themed cruise, lots of dancing and many sea days. It is another world.
Travel Advisor:  Kathleen Sutter
Not Recommended

not on the Serenity

By: Not provided


Reviewed on: 11 Jan 2014

gym equipment weights are from 20 years ago personnel were not helpful and seemed to resent being asked for assistance in making adjustments

our cruise line

By: r.d.


Reviewed on: 11 Jan 2014

when we cruise its only with Crystal none better great crew good food and service cant wait for our next trip
Travel Advisor:  Leah Bergner

Highly recommended

By: Susu1957


Reviewed on: 24 Jan 2014

I look forward to my Crystal cruise on an annual basis. Being single, this is my time to be treated like a queen. I love every moment of it!
Travel Advisor:  Jay Johnson

Apparent Cost-Cutting

By: LBJACK


Reviewed on: 28 Jan 2014

Beautiful ship, but cost-cutting measures apparent. Despite AI claim and claim that "nominal" $30 charge p/p after one visit to each specialty restaurant is crowd control, we believe it is money grubbing. Lax upkeep. Mop/bucket idle on Sun Deck. Two public toilets out of order, balky toilet in cabin. Attitude of some Eastern European staff borders on insolent. This is cheap labor. Stardust Club was dark for the cruise! Virtuoso Cartagena tour, lunch and hosts delightful.
Travel Advisor:  Leah Bergner

Best Ever

By: CC48


Reviewed on: 23 Oct 2015

Far and away the best cruise we've ever been on
Travel Advisor:  Dana Daza

loved Cyrstal

By: Todd and Paul


Reviewed on: 02 Nov 2015

We enjoyed the Crystal Serenity and would cruise her again.
Travel Advisor:  Kenneth Sause

Last Segment of World Cruise

By: Old Soldier


Reviewed on: 24 Apr 2014

We recently returned from the last leg of the Wold Cruise; it was Cape Town to Southampton.  We have been on many cruises before and most have been ten days or more.  This was our best one ever.......the ship was in perfect shape and everything was perfect as regards dining, entertainment, etc.We will sail again in two years on the next World Cruise with Crystal and will do the entire World Cruise this time.
Travel Advisor:  Josh Friedman

Highly Recommended

By: Mohamed


Reviewed on: 20 May 2014

We cruised on Crystal Serenity in May 2014 and were impressed by the service, activities on the cruise, food, drinks and the level of cleanliness of the ship. I would highly recommend Crystal cruises without any hesitation to all my friends and family. Incidentally, this was not my first cruise as I have been on other cruises with different cruise companies.
Travel Advisor:  Leah Bergner

First class, top drawer!

By: Evella


Reviewed on: 05 Jun 2014

My first ever cruise! Boy, did I pick the perfect one!  Food, wine, service, first class throughout! The crew is the best in the world, they all look happy and eager to please all the time.  The Filipino crew is beyond words, always happy, tireless, and genuinely loves what they do because it shows in their attitude. I love the Cyrstal Sextet, the Filipino somaliers at Silk Road, the waiters. I love our stewardess! The shows were fantastic, the cruise director is refreshingly funny. Thank you for a most memorable time. This is for the memory book. I can't come back soon enough, so help me GOD!
Travel Advisor:  Michelle Andersen

Outstanding

By: Maxine


Reviewed on: 05 Jun 2014

What happened to the review I had written? WHY IS THERE NO SUBMIT ONLY CANCEL?
Travel Advisor:  Sarah Fitzpatrick

Extraordinary service, Extraordinary Ship!

By: MED


Reviewed on: 16 Jun 2014

our experience with Crystal has been one of great pleasure with the highest regard for all of the staff.  We have sailed with Crystal 5 times now and will continue to book future trips on board either Serenity or Symphony.
Travel Advisor:  Ursula Pearson

Beautiful Mediterranean Cruise

By: Snowhite


Reviewed on: 21 Jun 2014

This was our first Crystal cruise. We cruised from Rome to Venice with stops in Sicily , Greece and Croatia.    We were told by others that Crystal was amazing. They were so right.  We have never been so pampered. The amenities were outstanding. What was truly impressive was the friendliness of every crew member and their genuine desire to serve every guest. The friendliness of the crew creates a wonderful atmosphere for everyone on board. There is truth in the statement, "Once you cruise with Crystal, you won't cruise with anyone else."
Travel Advisor:  Beth Jenkins

By: Margo & Howard..NY


Reviewed on: 22 Jun 2014

The Cruise was delicious! Excellent staff...extremely comfortable..and the entertainment and shows were better than Las Vegas.
Travel Advisor:  Deborah Brye

A trip of a lifetime

By: Dancer


Reviewed on: 21 Jun 2014

We enjoyed our cruise immensely.  The food and service were superb.  The excursions arranged by Crystal were very enjoyable and were arranged very well with excellent guides.
Travel Advisor:  Janice Trainor

Excellent ship

By: Love to travel


Reviewed on: 10 Oct 2014

We love the size of Crystal Serenity, easy off and on . Good food ,love the small portions and excellent service all round.

Recommended

By: Satisfied traveller


Reviewed on: 21 Jun 2014

The food, especially the restaurant Prego, and service on board were good, so was the entertainment.  

Ship was excellent

By: Mike


Reviewed on: 20 Jul 2014

Travel Advisor:  Bobbi Nappi

By: Not provided


Reviewed on: 26 Jul 2014

our second time - simply the best
Travel Advisor:  Nancy Yale

Great Staff!

By: Cliff


Reviewed on: 17 Sep 2014

Very nice ship and a great staff!
Travel Advisor:  Michelle Andersen

Best Food Ever!!

By: sooz


Reviewed on: 10 Sep 2014

Although we have cruised several times before on Crystal Serenity, we have never experienced better food. It was never that way on previous cruises. We do prefer a smaller ship, but had a wonderful time.

Crystal service wonderful

By: Peanut


Reviewed on: 23 Sep 2014

If you want to be pampered, and taken care of choose a Crystal cruise. Outstanding food, too much, drinks and services. You'll wallow in bed and bath linens and gain a few pounds or more.
Travel Advisor:  Cindy Moore

Luxury on the High Seas

By: Sugar


Reviewed on: 25 Sep 2014

We found the Crystal Serenity to be a wonderful cruise experience. Food: unlike most cruise ships where the food looked good and was plentiful, the food on the Serenity was truly a gourmet treat. Not just volume of food but excellence of taste and preparation. Entertainment: Unsurpassed entertainment. I've been cruising so long that I can remember when harmonica players were considered top-notch entertainment! In particular, Hector Olivera was superb. Ship dance troupe was also very talented. The lectures at sea were a benefit. I understand the lectures on the Mideast conflict were excellent. However, for those few days of vacation, I wanted to pretend that the Jews and the Arabs were friends. So I did not attend. The movies offered on board were terrible, but that is the fault of today's moviemakers, not the ship. Perhaps (especially given the advanced age of most of the cruisers) the playing of classics would have been more rewarding. We were most impressed.
Travel Advisor:  Tammy Jones-Deem

Crystal serenity

By: Maggiemo


Reviewed on: 26 Sep 2014

A fabulous ship with courteous service! Much more than we expected!
Travel Advisor:  Tammy Jones-Deem

Beautiful ship, friendly staff.

By: Jap


Reviewed on: 26 Sep 2014

Best itinerary for a crossing we have ever seen. The ship is beautiful, the staff friendly and the food is varied and very good. No other cruise ship competes when it comes to knowledgeable speakers and fantastic entertainment.
Travel Advisor:  Jay Johnson

the best staff

By: ViVi


Reviewed on: 12 Oct 2014

It was a pleasure to spend the week on the Serenity! Would love to plan another trip.

The Best Tour Agent I Know

By: Ellen


Reviewed on: 03 Dec 2014

Helen always arranges the best tours and this one was no exception. The ship was wonderful and there were so many things to do on board. Helen arranged for two special dinners and the restuarant gave us excellent service because of Helen. Everyone wants to travel with Helen and we had a wonderful and congenial group. Helen is the best and I recommend her highly.

Wonderful experience

By: RaeRae34


Reviewed on: 26 Nov 2014

Leslie's attention to every detail made my trip worry free and a pleasure. Highly recommend her.
Travel Advisor:  Leslie Parker

Fun cruise

By: Judy2430


Reviewed on: 24 Nov 2014

As always, my husband and I love sailing on Crystal. They're professionals and hold themselves to high standards. We usually sail on the Symphony so we were elated to find Mark Farris onboard. Many fun nights in the Avenue Saloon. We've always said he makes the cruise. Looking forward to our cruise May 2015.
Travel Advisor:  John-Paul Fine

Very good experience

By: Jordi


Reviewed on: 28 Dec 2014

Excellent ship. Just the perfect size. No crowds. Easy boarding and unboardind. All the employees were cordial and respectful and many were very pleasant. The food was very good in the dinning room and in the specialty restaurants. I definitely recommend Crystal and the crystal Serenity ship.
Travel Advisor:  Marian Blessing

Service

By: trumie


Reviewed on: 15 Jan 2015

Cruise excellent as always. Because of the locations, the excursions were not like those one would experience on a Baltic or Med cruise. But the on-ship service was absolutely outstanding. You heard that a lot from first time passengers. And we agree.
Travel Advisor:  Sharon Howell

Crystal Serenity2

By: CrysPsg


Reviewed on: 28 Jan 2017

I just did that
Travel Advisor:  Teresa Skeim

Serenity

By: Cheryle


Reviewed on: 05 Aug 2017

Great rooms, service,food, and entertainment!!!
Travel Advisor:  Rick Johnson

Serenity

By: K&E


Reviewed on: 13 Aug 2017

Excellent cruise and fabulous staff!
Travel Advisor:  Joyce Krichman

Great cruise

By: Anna


Reviewed on: 20 Oct 2017

Enjoyed the ship. Very cozy and felt very safe. Enjoyed the smallness the ship (not so many people). We had a wonderful time.
Travel Advisor:  Bitsy Clayton
Not Recommended

Crystal Has Less Sparkle!

By: Ronnieboy618


Reviewed on: 14 Feb 2015

This was our seventh cruise with Crystal and we decided it to be our last. We have canceled our 2016 cruise with Crystal. This comes with heart felt sadness because we have such wonderful memories from our Crystal adventures. We started on the Harmony and was spoiled by the impeccable six star caliber of service, quality, and professionalism. The saying "Ah those were the good old days" truly applies here. We were the biggest advocates of Crystal and have sent many guests to experience our passion for Crystal. This cruise changed that passion. The embarking process was unorganized. Ports of Call a waste of time. Many of our requests not fulfilled by staff. Food was terribly over salted. E-mailed Crystal about this issue while on board, no reply. Many Crystal amenities missing. Quality diminishing. When you pay more you expect more. With Crystal we never expected less then perfection. Maybe Crystal has lost it's sparkle. With regrets, time to try another line.

The best!

By: jd


Reviewed on: 26 Feb 2015

The best service, food, entertainment and attention to detail of any cruise line we have been on.

Outstanding cruise!

By: MarkSouthBeach


Reviewed on: 19 Jun 2015

Been on Crystal Serenity many times and it never lets me down. It has been refurbished and is looking and feeling better then ever. It would be hard to better a better cruise line or ship. Thank you Mike at NorthStar and Crystal!
Travel Advisor:  Michael Kempinski

THE SHIP WITH EVERYTHING

By: NORM K


Reviewed on: 23 Jun 2015

I CAN'T FIND ANYTHING BAD TO SAY ABOUT THE SERENITY. I CAN'T WAIT UNTIL MY NEXT CRYSTAL CRUISE
Travel Advisor:  Kim Schneider

Very nice and comfortable

By: PDX


Reviewed on: 23 Jun 2015

The room was very nice and roomy, the food was excellent , and the service was exceptional except for the front desk. The service at the front desk was not the level of luxury hotel front. They were knowledgable but not as polite as the food service or room service or any other service we received on the ship.
Travel Advisor:  Sally Shekane VCTA

Best cruise ever

By: Margaret


Reviewed on: 02 Jul 2015

LOVED this cruise...the choices, staff and boat! Signed up for another while on board!
Travel Advisor:  Trisha Iannazzi

Love Crystal Serenity

By: Julie


Reviewed on: 04 Jul 2015

I like going on a Crystal Cruise - you know what you are getting for your value and will not be disappointed.
Travel Advisor:  Michael Kempinski

A Fantasy Vacation

By: Bill


Reviewed on: 11 Jul 2015

Eiko made us a dream vacation. The only problem was getting off the ship!
Travel Advisor:  Eiko Yamamoto

was ok

By: Lisa


Reviewed on: 17 Jul 2015

we had issues with the transfer from the pre cruise land tour to the ship...no one at the CRYSTAL desk at the hotel knew about us from the pre tour. Some of the shore excursions could have had better guides.
Travel Advisor:  Michael Kempinski

GREAT SHIP

By: R.D.


Reviewed on: 30 Jul 2015

CRYSTAL CRUISE LINES CAN CAN BE COUNTED ON DOING A FIRST CLASS JOB
Travel Advisor:  Leah Bergner
Not Recommended

Crystal has fallen

By: Disappointed 9


Reviewed on: 13 Aug 2015

There was very poor port planning causing 4 port cancellations. Poor excursion planning. Dining room food tasted reheated and institutional. Too many passengers and crying babies. What has happened to Crystal? No newspapers, evening chocolates, grand buffet, or sugar swizzle sticks. Musical presentations need updating. Staff seemed to be on automatic pilot. All inclusive price not worth it for non drinkers

Bon Voyage Baby!

By: Milla


Reviewed on: 01 Oct 2015

The ship exceeded any expectation that I had regarding cruise ships! From enrichment courses, golf courses, movie theater, etc.
Travel Advisor:  Dawn Campbell

First class service in all dining areas

By: Elaine


Reviewed on: 26 Sep 2015

Excellent food, good size cabin, love the double sink in the bathroom.
Travel Advisor:  Shelley Greenan

Talk about being pampered

By: Just Us


Reviewed on: 17 Nov 2015

Had a wonderful cruise - great staff who became more like family. Our stateroom attendant went above and beyond to make sure we were comfortable. Loved loved loved our dining staff!
Travel Advisor:  Jay Johnson

Magnificent cruise!

By: Nan


Reviewed on: 23 Nov 2015

This was our first time with Crystal Cruises and definitely, it won't be our last. We were pleased with the outstanding service, the cruise tour and of course, the food! An upscale cruise that's well worth spent. We have told our friends about Crystal Cruises. We will be back!
Travel Advisor:  Lorraine Brunzlick

Great Food

By: Barbara608


Reviewed on: 04 Dec 2015

My husband and I have spent most of our vacations on cruise ships. This food was truly exceptional. I would advise anyone who truly loves good food and wine pairings to take advantage of the Vintage room dinner. It was truly "over the top". The cabins were exceptionally clean and the service wonderful.
Travel Advisor:  Bobbi Nappi

Best getaway trip

By: Gary


Reviewed on: 23 Nov 2015

Every aspect of the trip was top notch. Perfect week long getaway. Highly recommended
Travel Advisor:  Ronni Winik

Beautiful ship and wonderful service

By: Laura


Reviewed on: 01 Dec 2015

We loved the ship and the service was amazing. We've never felt so pampered!
Travel Advisor:  Dawn Campbell

Italy cruise

By: Okie


Reviewed on: 05 Dec 2015

Crystal Serenity was everything one would expect. Great facilities and accommodating and competent crew and staff. Food was excellent.
Travel Advisor:  Deanna Byrd

Serenity Remains on Top

By: GorbaJB


Reviewed on: 10 Dec 2015

Couldn't be improved upon. Great ship, beautifully decorated, magnificent staff.
Travel Advisor:  Karan Cowden-Cave

Six stars and counting

By: Marilyn62


Reviewed on: 15 Jan 2016

The Serenity is just the right size and has everything you could want on board. The diversity of restaurants is perfect for a long cruise or just a quick 7 day cruise. The staterooms are all comfortable and outfitted smartly.
Travel Advisor:  Eiko Yamamoto

Such friendly and helpful staff

By: Ann1947


Reviewed on: 22 Feb 2016

Within a day or two everyone knew what we were drinking for every meal! It was fabulous and all did a wonderful job.
Travel Advisor:  Michelle Andersen

great service

By: sn123


Reviewed on: 06 Mar 2016

Mike handled a difficult cancellation and subsequent re-booking by making the experience easy for me....H's a great travel agent
Travel Advisor:  Michael Kempinski

The great experience continues.

By: Travel buddy


Reviewed on: 19 Mar 2016

Crystal is always a great choice with its attention to service details, quality of food as well as enrichment programs.
Travel Advisor:  Brenda Ostlund

Simply the BEST

By: Bill


Reviewed on: 11 May 2016

We have tried virtually all of the high end cruise lines. Crystal has the best food, superb entertainment and the ultimate in lectures and enrichment programs.
Travel Advisor:  Stefan Bisciglia

our favorite ship

By: budbarb


Reviewed on: 13 May 2016

Sailing on Serenity is a great experience. Food, service are great. We can not wait to return.
Travel Advisor:  Michael Kempinski

Most Wonderful in the World

By: Laurie729


Reviewed on: 18 Jun 2016

Crystal Cruises will be forever the cruise line with the highest respect. As the widow of a former steamship manager (P & O Lines) and one who has traveled on many steamship lines, I could not believe how wonderfully everyone was treated. And, when my current husband died suddenly 10 days into this cruise, I was devastated. However, the ship's doctor and staff provided me the utmost care; the Concierge department was at my beck and call; my cabin stewardess, Sara, gave me tender, loving care each day; the staff in the Lido and Tastes were so kind and loving; my dining room attendants and wine hostess were so loving; the table mates became good friends and helped me through some difficult times. So, trust me, I will recommend Crystal Cruises to anyone who will listen to me. I had only traveled with Crystal one time previously and I knew how great it was; now I can say it is the greatest!
Travel Advisor:  LynnDee King

Crystal at its own level

By: anik


Reviewed on: 28 Jun 2016

great embarking, in San Francisco. A week of smooth sailing with good excursions of shore. Easy debarking. great food at all restaurants. Clean and pleasant spaces on the Serenity.
Travel Advisor:  Dympna McFadden

Crystal

By: Oiram


Reviewed on: 29 Jan 2017

Excellent service, food,amenities. Spa ( steam bath and Sauna) should be larger, accommodate more people.
Travel Advisor:  Dawn Campbell

Above average but below Crystal standards

By: Rc


Reviewed on: 02 Jul 2016

We found a previous trip on Symphony much better Staff was not as enthusiastic or personable in restaurants Entertainment was good Perry Grant was great Cabin steward was outstanding Overall a good trip but below par for Crystal
Travel Advisor:  Janie Bullard

Best Luxury Ship

By: LMacadoo


Reviewed on: 07 Jul 2016

Wonderful wonderful wonderful cruise! Best family trip we have ever taken. They were top notch from top to bottom!! Can not recommend enough!!! Loved it!
Travel Advisor:  Stephanie Meckert

The Ritz Carlton of Cruise Ships!

By: Ekgeorge76


Reviewed on: 03 Jul 2016

There are no words to describe how absolutely wonderful Crystal Cruises is. This was our first cruise and boy oh boy, we were spoiled. I don't think we can cruise any over line after this trip. Clean, bright, beautiful! The food was amazing, the many bars throughout the ship, casino, shows, classical and jazz music = perfection! The staff was accommodating, professional and kind. You will not be disappointed! Only spoiled and treated like a queen. Amazing!
Travel Advisor:  Suzette Mack

Best experience ever!

By: Retirement living


Reviewed on: 09 Jul 2016

Crystal deserves their #1 ranking for best cruise line! You will get pampered on Crystal. Housekeeping does a wonderful job keeping your cabin spotless and refreshed. The food is delicious and you get variety. The shore excursions were well narrated and everything you expect. The public areas on the ship are spotless and beautiful.
Travel Advisor:  Jonathan Phillips

Friendly Staff

By: Brewster


Reviewed on: 08 Jul 2016

A great ship, great staff, great fun.
Travel Advisor:  Sally Shekane VCTA

Marvelous Cruise

By: Lillian


Reviewed on: 14 Jul 2016

Our voyage on the Crystal Serenity was outstanding. What makes Crystal stand out is the incredible service and the overwhelmingly friendly and attentive staff. The only negative experience of our trip was attending what was described as a "Fitness Seminar" on relieving back pain and improving posture. We were surprised and disappointed when it turned out to be nothing more than a product sales pitch.
Travel Advisor:  Leah Bergner

First Cruise. Now I'm Spoiled

By: Jody


Reviewed on: 15 Jul 2016

Simply, if Crystal doesn't cruise there, I probably won't go. First class all the way. And all the negatives I've heard about cruises? Never even came close to experiencing them. Very spacious staterooms. Great food. Lots of common space and it never felt crowded. It was great!
Travel Advisor:  Robert Merlin

Never disappointed

By: Elizabeth Prinz


Reviewed on: 29 Apr 2017

Serenity is a wonderful ship. Service is impeccable. The attention and cleanliness is admirable. I would recommend this ship and the sister ship " Symphony" which my husband an I adore. The experience was amazing.
Travel Advisor:  Heather Frost

Northwest Passage Triumph

By: Lizzie


Reviewed on: 22 Sep 2016

Crystal Serenity created a stellar, once-in-a-lifetime experience for me aboard it's first-ever Northwest Passage Expedition. From the Captain through my stateroom stewardess, everyone on this vessel provided service and experiences far beyond Crystal's normally legendary experiences. I cannot think of one element that they could have improved upon!
Travel Advisor:  Barbara Stein

cruise-miami to panama & 2 days in panama

By: stinky


Reviewed on: 28 Jan 2017

wonderful- relaxing,well taken by all ship employees.Cabin was a bit small but clean and in good location.All eating areas were very nice with excellent service and very good food. Entertainment was great and lectures well done by people who were experts in their field. Our 2 days in Panama were very educational.
Travel Advisor:  Bitsy Clayton

Serenity

By: Bob


Reviewed on: 16 Feb 2017

Crystal was great as always. Service in Tastes was off. Everything else was great
Travel Advisor:  Tracy Lynch

Panama Passage

By: Dabs


Reviewed on: 01 Feb 2018

The ship, crew, service personnel were all excellent.
Travel Advisor:  Martha Gaughen
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Not Recommended

Serenity Experience

By: Christy


Reviewed on: 02 Feb 2018

The ship needs an update. Scheduled for later this year.
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Crystal's NWP is a winner

By: Jann


Reviewed on: 27 Sep 2016

Crystal partnered with an expedition outfitter in planning and conducting this trip and their combined efforts produced an exciting, educational and moving experience unique in our travels. Transiting the legendary Northwest Passage was a thrill in itself. Polar bear sightings, the smoking hills, setting foot on Beechey Island, gigantic icebergs and 3-hour sunsets were wonderful bonuses. The quality of the expedition team, particularly the lecturers and naturalists, was superb. And the best part: person-to-person interactions with Inuit people, both aboard the ship and in their villages, where they greeted and hosted us with warmth and friendliness. A particular affecting moment: sharing cell phone photos of our families and daily lives with a brother and sister who hosted visitors at the Anglican church in Cambridge Bay. Experiences like this are why we travel.
Travel Advisor:  Jay Johnson

Nice ship, friendly service

By: Steve


Reviewed on: 30 Sep 2016

Crystal Serenity was a very nice ship and the service onboard was great. Very friendly!
Travel Advisor:  Sally Shekane VCTA

Crystal - a Great Ship

By: Carol124


Reviewed on: 02 Oct 2016

This was our first trip on Crystal and the ship lived up to its reputation. The food, service, entertainment all were wonderful. The only negative we had was the excursions. We understand that the destination of this cruise took us through some very small French villages which do not allow for exciting excursions. There were a couple excursions in lles de a Madeleine sounded interesting, the really good ones were sold out quickly. We were left to walk around the town and there isn't one. The tour we took in Gaspe (pence, etc.) was O.K.. Garden of Glaciers in Baie Comeau was very disappointing. It was a bus drive through neighborhoods and the Gardens, for the price, was a big nothing. Would have been better had there been a guide who discussed what we were seeing. The shows were terrific. The food and food service, wonderful and we especially enjoyed breakfast room service. We will cruise with Crystal in the future but be more diligent about excursions.
Travel Advisor:  Jan Hammond

Good Service

By: Gabriele


Reviewed on: 06 Oct 2016

Enjoyed the ship and the voyage
Travel Advisor:  Bette Prochaska

Experiences beyond compare

By: Art


Reviewed on: 08 Oct 2016

We have been cruising with Crystal for almost 10 years. We have found them to be the most attentive to every detail regardless of the circumstances and state of affairs. We were sailing with them when we encountered hurricane Sandy a few years ago and the Captain and staff were most accommodating even during the most trying times.
Travel Advisor:  Ronni Winik

creme de la creme

By: lsutiger


Reviewed on: 06 Oct 2016

Hard to beat a winner. Excellent service, attention to detail, great Broadway style shows, delightful dining, and great ports of call. Always willing to assist and insure you have a marvelous cruise. Highly recommend!
Travel Advisor:  Ruth Turpin

New England

By: SueBee2


Reviewed on: 08 Oct 2016

Great ship, great food and great service. Everything Crystal was cracked up to be!
Travel Advisor:  Julie Taggart

Great Service

By: Jon


Reviewed on: 21 Oct 2016

No more to say than has been said.
Travel Advisor:  Susan Ward

Luxury

By: Tod A.


Reviewed on: 14 Nov 2016

Crystal's overall product was outstanding. A repeat is a must.
Travel Advisor:  Michelle Harvell

Crystal is the BEST!

By: Who knows?


Reviewed on: 27 Nov 2016

I've been on 31 or 32 Crystal cruises and everyone has been wonderful. I just hope to sail again!
Travel Advisor:  Joe Lucero

Just like home

By: Who


Reviewed on: 30 Nov 2016

Good as the Symphony
Travel Advisor:  George Nagy

Not quite as expected

By: Judy


Reviewed on: 11 Jan 2017

Serenity is basically the same as the Symphony. An addition is Tastes, which we enjoyed for lunch and not so much for dinner. A feeling of friendly sailing was missing.
Travel Advisor:  Diane Ritchey

Beautiful ship

By: Anniversary Cruisers


Reviewed on: 29 Jan 2017

Ship was beautiful and service was impeccable!
Travel Advisor:  Carol Terhune

Crystal Serenity

By: CrysPsg


Reviewed on: 28 Jan 2017

Great service, food & entertainment
Travel Advisor:  Teresa Skeim

Five Star Ship

By: pteri


Reviewed on: 22 Feb 2017

I cannot begin to say enough about our cruise aboard the Crystal Serenity. It was first class in every detail. Great staterooms, food amenities, etc. The entire staff was so friendly. They would greet you and welcome you whether or not they were serving you. The food was fabulous in all the dining rooms. I felt completely spoiled by the wonderful service in all areas of the ship.
Travel Advisor:  Ruth Turpin

Sophisticated luxury

By: austinflyguy


Reviewed on: 17 Feb 2017

The ship has everything a "grown up" would want, and more. All of this is without waiting in line or scrambling to get access.

already reviewed

By: austinflyguy


Reviewed on: 17 Feb 2017

Great ship, perfect size

Chilean Cruise

By: VLG


Reviewed on: 24 Feb 2017

Excellent. Promenade Level less conducive than on Symphony as you continually see people walk by. We had to upgrade to Horizon level to avoid distraction. Food at Prego, Tastes, Silk Road and Lido superb. Main dining room lacking in dinner fish choices and quality. Lecturers was really good. Enjoyed Ocean Views segment in particular. General Hayden and Martin Frost especially good as was Ken Rees. All stops great except Castro. Not really worth it. Amazing scenery both on land and on the ship and specially in Magellan Strait. Wonderful experience.
Travel Advisor:  Catherine Conn

Great time!

By: StSimons


Reviewed on: 27 Feb 2017

My husband and I were on a 10-day cruise on Crystal Serenity from Valparaiso, Chile to Ushuaia, Argentina. Other than delayed tenders during the 1st two stops, everything went so smoothly from boarding to disembarking. Truly enjoyed the shore excursions, entertainment on board, top notch service from all crews and officers, food and drinks. Especially enjoyed the restaurants Silk Road and Tastes. We had a Penthouse Suite with Verandah, and we found it a very comfortable home away from home. It was always spic and span (thank you Ladda and Carla). Our Butler, Engin Lemas, was one of the loveliest people we have ever met. He even arranged a special dinner in our suite prepared by the Filipino chef on board (I'm originally from the Philippines). The scenery during this cruise was magnificent! We came away with a much greater appreciation for the country of Chile and its history. Btw, clientele definitely older demographic; pick another cruise line if you want to bring kids.
Travel Advisor:  Lucy Diaz

Crystal Serenity

By: Diane


Reviewed on: 09 Mar 2017

The staff aboard the Crystal Serenity is great. We just had a wonderful trip on the Crystal Serenity to Antarctica via southern Argentina and Chile...Wonderful ports, excursions, and in particular, the" Ocean Views" was exceptional. They actually had Michael Hayden as one of the speakers...just saw him on TV last niight!Thiis is our 4th cruise on Crystal and we have 2 more comining up in the next year. Thinking of adding another... My only critique is that if you are on a low-salt diet be careful.. order ahead of time as the food in the dining room can be a bit salty....
Travel Advisor:  Michael Kempinski

The best

By: cruising


Reviewed on: 09 Mar 2017

Absolutely best cruise ever. Had fabulous weather and the captain was able to pull into areas that he normally can't go. Service and food was fabulous
Travel Advisor:  Cindy Moore

Cruise

By: Allan and Bonnye


Reviewed on: 12 Mar 2017

Our trip was great. Crystal is superb.
Travel Advisor:  Debbie Yonker

Inside Passage

By: Tom


Reviewed on: 18 Jul 2017

Everything went smoothly. Excellent food, very nice cabin. Staff and crew were friendly and helpful.
Travel Advisor:  Ralph Iantosca

Crystal to Alaska

By: Ron


Reviewed on: 28 Jul 2017

A really great experience. We were on this same ship on a European trip several years ago and if anything they got better. Everyone connected with Crystal went out of their way to accommodate us. The food was great and our on board time was outstanding. They really go the extra mile for you from the maid who cleans the room to the waiters in the lounge. The all knew who we were and wanted to be sure we were well taken care of.
Travel Advisor:  Sally Shekane VCTA
Not Recommended

crystal serenity

By: caroline


Reviewed on: 25 Mar 2017

the excursion team was so unprofessional and inexperienced, they don't have knowledge of all the excursions, they just read the booklet for us when we inquire details, it did affect on the poor choice we made for the excursion. the sushi restaurant was very slow, it took them an hour to make few sushi dishes when i ordered the room service, i had only 10 minutes to have the dinner before i attend the show that night. it was very stressful because i didnt have any time to order food from other restaurants. we had a long day excursion, we rushed back for shower and a quick dinner, so we ordered room service, it turned out to be a disaster. the manager of the sushi restaurant didnt attempt to solve the problem, he claimed that he had to take care of the customers at the restaurant first, i feel like second class citizen because i ordered room service. the cruise ship isn't 6 stars, it is more like 4 stars.

Amazon Adventure

By: Mary


Reviewed on: 11 Apr 2017

Memorable, educational, entertaining. The ship was beautiful, our cabin, perfect; the crew, professional and friendly. The selection of activities and knowledge and inspiration of the speakers and lecturers was outstanding. We had fun and met wonderful fellow passengers. The food is first rate; the entertainment varied and enjoyable. We loved the specialty restaurants. Shore excursions were interesting. Certainly, not least was the opportunity to cruise the Amazon. Honestly, we chose the cruise for that reason but experienced so much more than sailing that awesome river.
Travel Advisor:  Valerie Rooney

Great Ship

By: Pteri


Reviewed on: 14 Apr 2017

The Crystal Serenity is laid out conveniently. It is a beautiful ship with great amenities. You will wish you had more "at sea" days to explore all there is to offer.
Travel Advisor:  Ruth Turpin

2017 WORLD CRUISE

By: Joyce Sykes


Reviewed on: 02 May 2017

The time aboard Crystal was awesome -6 star service, food and entertainment. Crystal is our favorite cruise line and we highly recommend them.
Travel Advisor:  Gayle Takashima

Time aboard this ship

By: Joyce Sykes


Reviewed on: 02 May 2017

We managed to stay very busy with seminars, bridge, yoga(Maria Kita is the best), exercise, World Cruise Olympics. and evening entertainment.
Travel Advisor:  Gayle Takashima

Serenity recommendation...Yes/maybe

By: a friend


Reviewed on: 23 Apr 2017

The service on the ship is outstanding in every department....The ship itself looks tired and needs to be renovated....I don't see how they can wait until dry dock and charge these very high prices...
Travel Advisor:  Michael Kempinski

My last trip

By: LRB


Reviewed on: 09 May 2017

Excellent, especially the specialty dining areas. ( Prego & Silk Road )
Travel Advisor:  Joyce Krichman

Crystal Shines Above the Rest

By: David


Reviewed on: 09 May 2017

The food, service and entertainment were all outstanding. You feel that you are home the minute you board the ship; that is, if you were the Duke of Windsor. The Crystal Serenity Cruise was a memorable experience with gourmet dining options, exceptional nightly entertainment, informative and educational lectures and pampered service through it all.
Travel Advisor:  Gina Morovati

Crystal Serenity Panama Canal Cruise

By: KonaGirl66


Reviewed on: 20 Jun 2017

Absolutely Fabulous! First time on board this luxury, all-inclusive cruise line, and my sister and I say....now that we have been "Crystalized" it will be hard to cruise with any other cruise line. Everything was top of the line, from our lovely stateroom with a balcony to the dining room and specialty restaurants, entertainment, delicious food, lovely wines and superb service! Oh, and let's not forget all the wonderful ballroom dancing with the ambassador hosts to the sounds of the Crystal Quartet! We booked our next Crystal Cruise while on board and can't wait for our sail away from New York City on September 16th!
Travel Advisor:  Coleen Noble

Best cruise ever

By: Aloha


Reviewed on: 14 May 2017

We had the most amazing time, everything was superb from the service to the food!
Travel Advisor:  Kathy Wilton
Not Recommended

JJ

By: JJ


Reviewed on: 17 May 2017

pleasant enough
Not Recommended

A Taste of Crystal

By: Rosie


Reviewed on: 17 May 2017

I can neither say "yes" or "no" to a recommendation for Crystal. The trip did not live up to our expectations. When we got on board we found mistakes in our dining reservations and shore excursions. The major issue for me was the lack of sincere caring on the part of the staff. This surprised me. It was mostly the wait staff in the restaurants who were not very friendly or helpful. Of course there were exceptions and some people were quite friendly. We had recently sailed on Regent and Azamara and both lines had exceptional staff. I found the food to be just OK and not exceptional. The entertainment was first class! So all in all, a mixed bag.

Crystal Serenity

By: Marka


Reviewed on: 31 May 2017

Good. Very good service. Delicious food. The housekeeping service was a little too slow, 2:30 arrival is a bit too late in the day for making up the room and making the bed. Yes, we put out the sign to "make up room" but it didn't help. She worked down the line. Other rooms also had the same sign out.
Travel Advisor:  Joe Lucero

Crystal Serenity cruise

By: Jean


Reviewed on: 30 May 2017

Very fine!! Excellent service Excellent food Very good Duplicate bridge director!! Entertainment was good
Travel Advisor:  Michelle Harvell

ship

By: peds


Reviewed on: 08 Jun 2017

We had a great time.
Travel Advisor:  Bridgett Quinn

ship

By: peds


Reviewed on: 08 Jun 2017

We had a great time.
Travel Advisor:  Bridgett Quinn

Crystal Cruises LA to Hawai and back

By: drbob10533


Reviewed on: 19 Jun 2017

A great trip with so many onboard activities on the sea days. Lectures, Film making class, Spanish classes, Dancing lessons and more. I loved the time aboard the ship.
Travel Advisor:  Diane Ritchey

Excellence in Travel

By: Aloha


Reviewed on: 17 Jun 2017

The cruise was excellent in every way with the exception that we never seem to get a decent dining table. The first table we had was against a floor to ceiling floor in the vicinity to large tables with waiters passing constantly. The noise level was such that we couldn't converse so we asked to be moved. The next table was next to a serving area. Better than the first but not great. You would think that after 5 trips with Crystal, and being in penthouse cabins that you might get a decent dining table assignment.
Travel Advisor:  Wendy Goodenow

Crystal Ship Serenity,,,,,,Wonderful, from Captain Birger Vorland to Cabin stewardess Anesa

By: Sunshine Jan


Reviewed on: 17 Jun 2017

This was the most outstanding cruise, we have every been on. We have traveled the Mexican Rivera with both Norweigian and Carnival. We have been to Catalina & Ensenda several times, but Crystal's inclusive Serenity won me over immediately and my husband also. Tim has worked as a merchant marine in the past. The hospitality, the kindness and warmth of all aspects of this cruise, will forever to a bucket list vacation of our dreams. We spend our 40th anniversary. We were treated kindly by Anesa our cabin steward who because of her professionalism has now worked her way to reception. Bravo Anesa. The musical group the Crystal Quartet, fronted by April. Were my favorites, I sing with a local rock group and not only were they fun, but so enjoyable to watch and dance with. The all inclusive buffet hosted by the Serenity was delicious. There are two restaurants, Pregro and Silk Rose with are fine dining your matri'd. Bruno Marquez is wonderful. Thank you Crystal...!
Travel Advisor:  Bobbi Nappi

shipboard

By: Jogina


Reviewed on: 17 Jun 2017

Staff was divine. Food outstanding. Ship is beautiful and so, so clean.
Travel Advisor:  Patty Perry

What a Ship

By: Luther2006


Reviewed on: 25 Jun 2017

Our very favorite Ship Crystal Cruises are 6 Stars Loved the shows & food & Free Drinks
Travel Advisor:  Mary Jean Thompson

Serenity

By: Bill


Reviewed on: 26 Sep 2018

Excellent service and attention to detail
Travel Advisor:  Joy Cutchin
Not Recommended

Needs the upcoming update...after update would recommend.

By: KW


Reviewed on: 25 Jun 2017

Outstanding food, drink, entertainment. Great storage in staterooms. Rooms are small but manageable. Layout of ship is excellent. It is worn. Broken items in bathroom and stateroom, and scratched, stained, damaged items throughout ship made it undesirable and less than luxury feeling.

Best of the best

By: Jdub


Reviewed on: 26 Jun 2017

We love Crystal Cruise Line. Our 9 day cruise up the west coast from Los Angeles to Vancouver was excellent. Ports were fun. Food was excellent. Wines were well chosen. Crystal staffers are wonderful. We would do another Crystal cruise tomorrow if we could. We recommend Crystal to all our friends and family.
Travel Advisor:  Maria Karmiris

Amazing Belated Honeymoon Trip (35 years later)

By: crsw1


Reviewed on: 18 Jul 2017

This truly was our trip of a lifetime. We cruised the inside passage. The food, excursions, staff, shows and amenities exceeded our expectations. Having the veranda was wonderful especially when we went thru Glacier Bay-felt like I could just reach out and touch it. From Bruno Maitre De to Jarryd at the main dining room to Gerard at Scoops, our dining experiences were fabulous. Prego and Silk Road were amazing specialty restaurants. My only complaint was the limit of free wifi to one hour a day (I know the ship is going into drydock to be upgraded to total free wifi) Carol and Stan Weinberg
Travel Advisor:  Jim Wiedeman

Best Travel Advisor Ever!!!

By: princigal


Reviewed on: 05 Jul 2017

Relaxing, luxurious and really beautiful scenery: waterfalls, glaciers, snow capped mountains all seen from our veranda. Truly amazing! The staff were really helpful and attentive to every detail. It couldn't have been better!
Travel Advisor:  Laurie Valdez

Alaska cruise

By: Andy


Reviewed on: 02 Jul 2017

We enjoyed the cruise. We have been on this ship twice previously and it met our expectations. Prego is as good as it gets. We have been to Nobu in Los Angeles many times and the Nobu aboard ship has less selection and was not as good as what we have come to expect. But the staff and food was good, the entertainment was good, and the ship is clean. I think the excursions are a bit costly but they are well organized.
Travel Advisor:  Josh Friedman

Alaska is amazing

By: JeniMac


Reviewed on: 10 Jul 2017

Trip of a lifetime! Viewing Hubbard Glacier from the ship was a highlight. The captain did everything to ensure this trip was memorable. Floating on the ocean was like being on a lake. Crystal staff is outstanding in every way.
Travel Advisor:  Gina Morovati

Fun, fun, fun!

By: fun traveler


Reviewed on: 12 Jul 2017

We had a blast on our cruise. The excursions were great, the food was fabulous, the staff superb, and everything and everyone made this trip memorable.
Travel Advisor:  Kathy Wilton

Serenity

By: vince p


Reviewed on: 15 Jul 2017

The Serenity was clean, comfortable, and nicely appointed. The staff was friendly and well-trained. The food and service was excellent. We enjoyed the on-ship entertainment and amenities. Thank you, Crystal Cruises!
Travel Advisor:  John-Paul Fine

Crystal Alaska Cruise

By: S.D.


Reviewed on: 14 Jul 2017

The Serenity is out-of-this world! I wouldn't travel any other line.
Travel Advisor:  John-Paul Fine

Sailing Alaska With Crystal Cruises

By: Happy Crystal Cruiser


Reviewed on: 03 Aug 2017

Although this was our first cruise ever, I can tell you that we are absolutely glad we sailed on Crystal. The Serenity was a fine ship with a top-notch crew that was more than on top of their game and were beyond just being friendly. Everyone we encountered provided top-notch service and performed with a smile and a conversation. They were attentive to our needs and our occasional requests, and even went above and beyond on one or two moments of need. Having now sailed with what I believe to be the best, our next cruise (already being considered) will be with Crystal Cruises. Thank you for such a great and unforgettable Alaska cruise!
Travel Advisor:  Sarah Fitzpatrick

Sean/Millie

By: Sean/Millie


Reviewed on: 17 Jul 2017

Great ship, superb personnel and wonderful food.
Travel Advisor:  Katie McCormack Krinkie
Not Recommended

Sadly Not Quality

By: Fitz


Reviewed on: 11 Aug 2017

Very disappointed with quality of food. This is the most important part of cruising and we came home completely dissatisfied. Otherwise it was as expected.

ship

By: Sue Goodman


Reviewed on: 26 Aug 2017

fine, except the dining room was too noisey
Travel Advisor:  Valerie Rooney

Cruising with Crystal

By: Albeecee


Reviewed on: 04 Aug 2017

The cruise was stunning and absolutely wonderful, food better than we had hoped for, the staff was what we were so impressed with. EVERYONE who works on ship had smiles, hellos and just could not do enough for us, very, very available to us throughout the 10 days.
Travel Advisor:  Oscar Henrriquez

CRYSTAL

By: BOB


Reviewed on: 05 Aug 2017

FABULOUS GREAT SERVICE AND FOOD WONDERFUL ACCOMMODATIONS BUTLER WAS VERY HELPFULL AND ATTENTIVE WEATHER NOT SO GREAT
Travel Advisor:  Patty Davidman

Alaska

By: omom


Reviewed on: 07 Aug 2017

We always enjoy and have good experiences on Crystal. Definitely our favorite cruise ship. The cruise was very pleasant tho we found there were many more young children on this trip than we have experienced before. We prefer sailing on ships that don't include children. The ship was great, the staff always accommodating and friendly and eager to meet our needs.
Travel Advisor:  Diana Gardner

Crystal Serenity

By: Jim Toma


Reviewed on: 16 Aug 2017

This was our fourth time on the Crystal Serenity. It's a magnificent ship and it always feels like we are coming "home" when we start our cruise, The ship, staff, food/drinks and entertainment are all 5 star. My wife and I have said often that if it weren't for family we'd live on the Serenity. If you want a cruise of a lifetime cruise on the Crystal Serenity. I've talked to many experienced cruisers and all agree you can't find a better experience than the Serenity
Travel Advisor:  Theresa Bartsch

Alaska 2017

By: Picklepatty


Reviewed on: 17 Aug 2017

Crystal provides a wonderful cruise experience for the 1st time cruiser and knowing that there were so many repeat cruisers for them too. It is FIRST CLASS all the way. Fabulous food, extremely gracious and friendly crew make cruising with Crystal a wonderful experience.
Travel Advisor:  Rick Johnson

Alaska

By: COL Sarine


Reviewed on: 18 Aug 2017

Spectaular even tho I have been to Alaska many times
Travel Advisor:  Diane Ritchey

Alaska

By: COL Sarine


Reviewed on: 18 Aug 2017

Air Canada left my only suitcase in Dallas and finally got it in Ketchican 2 days later The conserige really did a good job in keeping track of It and personally delivered it to my stateroom when it arrived
Travel Advisor:  Diane Ritchey
Not Recommended

Reluctant Review

By: Raleigh


Reviewed on: 16 Aug 2017

Our recent (15th) on Crystal was a disappointment. I'm not sure whether to refer to Crystal's changes as they are going too commercial or that they have gone too up-scale for us. The part of the staff that I think of as "hotel" (dining room, butler, room steward, show room, etc., are just as outstanding as always. But in numerous areas we feel that the line has gone either too commercial for us or, perhaps, just too up-scale for us. The shops have become too commercial - nothing is priced, ask how much, and then bargain. We are not comfortable with this type commerce, but we were told that "return on investment" is the goal. There is no longer the smaller shop with logo clothing, souvenirs, "drug store" necessities, and such. No more friendly shop employees. Our Crystal Penthouse accommodations have been downgraded in the latest update. The entire apartment seems more slanted to fashion photography than for comfortable cruising. I would add more, but am out of space.

Fifth Cruise on Serenity

By: mhallren


Reviewed on: 23 Aug 2017

Very nice cruise everything as it should be,Great people working onboard..
Travel Advisor:  Katie Schmit

Crystal Serenity

By: Clyde


Reviewed on: 16 Aug 2017

This was our first time on Crystal Cruises. We've been on 7 or 8 other cruises with various other cruise lines and Crystal was the best hands down. We won't use another cruise line in the future unless Crystal doesn't service the area we'd like to visit.
Travel Advisor:  Marion Harbison

Alaska cruise

By: Bob


Reviewed on: 24 Aug 2017

Excellent. The ship had all the facilities we needed. Food and service were excellent. Onboard activities were very good. We would sail again on this ship.

Outstanding

By: Bet


Reviewed on: 11 Oct 2017

We have traveled on many cruise ships but Crystal is our favorite
Travel Advisor:  Jay Johnson

Alaska inside

By: RC


Reviewed on: 23 Aug 2017

Excellent service Overall service crew was better on Symphony except for Palm Court which were very good Cabin steward Joycina was excellent Crystal dining service was good in main Crystal dining room Enjoyed Perry Grant Comedian was really good
Travel Advisor:  Janie Bullard

Crystal Cruise and Alaska

By: Bear


Reviewed on: 25 Aug 2017

Good food, some issues with crew's impersonal attitude.
Travel Advisor:  Janie Bullard

Amazing!!!

By: Jacky


Reviewed on: 01 Sep 2017

This trip exceeded all my expectations!!!!
Travel Advisor:  Karan Cowden-Cave

Serenity not up to Symphony standards

By: Terry


Reviewed on: 26 Aug 2017

I've taken several Crystal cruises and I'm disappointed to say that the Serenity did not meet my expectations.
Travel Advisor:  Janie Bullard

Delightful experience

By: WLS


Reviewed on: 24 Sep 2017

This was my first experience cruising with Crystal. I understand our Alaska and NW Passage back-to-back itineraries were an extraordinary adventure, unlike Crystal's cruises usual offerings. Crystal Serenity was a lovely comfortable oasis to come home to each day after exploring in the cold wilds of the Arctic. The officers, staff, and crew (to the last man) were welcoming and gracious in every respect. The ship was spotless, food delicious, service perfect, and accommodations above the norm on any other line I've sailed.

see delightful experience above

By: WLS


Reviewed on: 24 Sep 2017

see delightful experience above

Outstanding cruise experience

By: Travelqueen1


Reviewed on: 26 Sep 2017

The Crystal Serenity was impeccable in almost every way imaginable. We enjoyed outstanding service, top quality food & meals, excellent entertainment and great lecturers as well as interesting port excursion opportunities. Sea days were filled with many interesting options that offer something for everyone. The captain and all staff were top notch across the board and exceeded all expectations on taking care of & pleasing the passengers and keeping us safe at all times.
Travel Advisor:  Sarah Fitzpatrick

The Best

By: accolite2\


Reviewed on: 23 Sep 2017

After 20 trips on Crystal I guess I don't like this company(LOL) The service, the food, and the care are unparelled. As of 9/15/17 has a new CEO. Time will tell, but he would have to go a long way to screw up as well the previous.
Travel Advisor:  Michelle Andersen

Northwest Passage

By: Nance


Reviewed on: 23 Sep 2017

Very good time.
Travel Advisor:  Teresa Skeim

Northwest Passage

By: Nance


Reviewed on: 23 Sep 2017

It was a very good time with so much to do. We were busy all the time.
Travel Advisor:  Teresa Skeim

NWP cruise 2017

By: sunnyd


Reviewed on: 23 Sep 2017

It exceeded my expectations by far. This cruise was a once in a lifetime cruise to the High Arctic and only the second and last cruise until they build a ship for strictly for Arctic waters. Service was above board in every way and crew and officers were helpful and interesting. The lectures were so above what I would expect and just first rate. Food ... what can I say ... they had anything and everything you want and special requests were never a problem. I am not a cruiser but if I were, it would be Crystal. They apparently are building an ice cutter cruiser for Arctic waters and if I can I would definitely sail on her to do this specific trip again.
Travel Advisor:  Heather Frost

Over the top cruise

By: CamryB4


Reviewed on: 25 Sep 2017

We've sailed many times on mass-market ships, but this was our first on Crystal. Wow ! This is definitely 6-star cruising. The food, the service, the entertainment, the enrichment speakers -- everything was delightful, delicious and luxurious. This cruise has redefined luxury travel for me! I loved the whole experience!
Travel Advisor:  Rich Korb

Crystal Serenity

By: KonaGirl66


Reviewed on: 09 Oct 2017

Fabulous! Cannot say enough good things about how much we enjoyed being on the Crystal Serenity. Its a beautiful ship, everything is included, the staff are wonderful, all your needs are taken care of, the Captain and the Crew are all amazing, they keep you well informed throughout the trip, there are many activities to enjoy on board and the off-shore excursions are second to none. This was our second adventure on the Crystal Serenity, and we have a future cruise booked on the Crystal Symphony next year. We can hardly wait to be back on board because of the fabulous service and hospitality, as well as the great entertainment and wonderful dance hosts!
Travel Advisor:  Coleen Noble

Cruise

By: Wastel


Reviewed on: 04 Oct 2017

Very enjoyable
Travel Advisor:  Michelle Andersen

A1

By: Jack


Reviewed on: 03 Oct 2017

Excellent exceeded expectations
Travel Advisor:  Heather Frost

Crystal Serenity

By: boomer


Reviewed on: 15 Oct 2017

Loved the ship! Great food and service!
Travel Advisor:  Michelle Harvell

The ship

By: Gawk


Reviewed on: 11 Oct 2017

Everything about the ship was very good
Travel Advisor:  Deborah Brye

Serenity

By: Bob


Reviewed on: 12 Oct 2017

Excellent. The ship is large enough to have everything you might want but not do huge that you get lost. The two specialty restaurants were superb and the general dining room was very good. The level of service was uniformly first class, and everything on the ship was very well organized. We will go on another Crystal cruise.

Mr.

By: Cruise Lover


Reviewed on: 15 Oct 2017

We like Crystal Serenity very much. Foods, shows, and lectures were the best. We hope to have more sailings with Serenity.
Travel Advisor:  Nathalie Liu

JJ

By: JJ


Reviewed on: 16 Oct 2017

Fantastic !!! Food was excellent, service was fantastic. Only negative was we were late getting to some ports and excursions were cancelled.
Travel Advisor:  Bitsy Clayton
Not Recommended

Disappointing

By: Minnesota Girl


Reviewed on: 16 Oct 2017

OK . The crew was very friendly and helpful . Our cleaning gal was very good and so friendly. The food could be better in all the places to eat. Nice waiters and again friendly. Would prefer having no specific people to eat with or at a specific time. shore excursions were not impressive. we arrived at one late, due to the ship organizing, so we missed it. You did return our money but it was still frustrating.

Travels on Crystal Serenity

By: AZ Traveler


Reviewed on: 12 Oct 2017

A truly first-class experience in every way. The staff is professional and helpful without exception. The food is always well prepared . They don't miss a beat. Having traveled on many cruises, the staff anticipates your needs and preferences. With a high staff to passenger ratio, you never have to wait in line. The ship is well maintained and there are lots of activities to keep you occupied.
Travel Advisor:  Janet Peterson

Our first cruise on Crystal

By: Ray


Reviewed on: 27 Oct 2017

Crystal is a first class ship. We have cruise in 10 other cruise ships. Crystal is No. 1 in our opinion. Service was the best. The food was outstanding. the ship was kept very clean and they kept us informed of everything. We will be cruising with Crystal from now on.
Travel Advisor:  Bitsy Clayton

Best Ships, Best Food & Service, Best Cruise Line

By: Diane


Reviewed on: 27 Oct 2017

Sailing with Crystal and on the Serenity was such a wonderful experience every single day. Our room seemed so spacious and had so much closet and drawer space in which to put our things. The refrigerator was always filled with water, soda, beer and the ice bucket with ice. The food in every restaurant on board was outstanding and we were constantly sending pictures home and raving about the food as well as the service. The entertainment was top quality and we also took advantage of the movies, casino, and other onboard activities. As my husband says (and as we have heard many others say), we now will only cruise with Crystal.
Travel Advisor:  Eiko Yamamoto

Best cruise edperience

By: MRS


Reviewed on: 27 Oct 2017

This is our third time cruising on the Serenity and it never fails to meet and exceed expectations. The crew treat you so well, the food and dining experience is fantastic. The accommodations are top shelf. Just a fantastic time and the best pampering you could ask for. If you want to be spoiled on a cruise, take the Serenity
Travel Advisor:  Jonathan Phillips

CC

By: Moish


Reviewed on: 23 Oct 2017

great experience, great programs,,,,the best.
Travel Advisor:  Joyce Krichman

Crystal is great

By: AlS


Reviewed on: 04 Nov 2017

Crystal has wonderful food, entertainment and enrichment. Their service is impeccable. Recommed them to anyone wanting a top line experience
Travel Advisor:  Anne Johnson
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SHIP

By: COL SARINE


Reviewed on: 04 Nov 2017

EXCELLENT BEST CRUISE IV HAD IN SOMETIME
Travel Advisor:  Diane Ritchey
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Better Than Real Life

By: Skibum67


Reviewed on: 03 Nov 2017

We are confirmed Crystal Cruisers but since our first trip on Serenity several years, ago we have sailed only on Symphony. This itinerary appealed to us and we wanted to revisit Serenity. The ship is due for major refurbishment, really more of a redesign, next year. Thus, we feared it might be showing its age. Not so! The ship was shipshape! And crew morale was high. Dining room dinners are exceptional. Any eveniongl would be $100+ per person ashore. To visit the dining room at breakfast and lunch, is still an experience with gracious service and abundant choices but not exceptional cuisine. For morning and noon there are many choices from room service to the Bistro coffee and continental breakfast); the Lido (the usual shipboard buffet but very well done), Late Risers' Breakfast in the Atrium; the Grill (burgers, dogs, salads, etc.); Tastes with more choices ; the ice cream bar. And, then in the evening Prego (Italian) and Silk Road (Asian). Also, the entertainment!
Travel Advisor:  Bitsy Clayton
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Cruising With Crystal

By: Rosie


Reviewed on: 11 Nov 2017

While the Crystal Ships are physically looking a bit tired (symphony is now in refurbishment and serenity will follow next year), I have found no other cruise ship that measures up to the fabulous and friendly staff. The food remains delicious, lectures are usually interesting and even though we have seen the production shows many times, they are always enjoyable. Maybe when Crystal is working on their ship refurbishment, they could also work on some new production shows. At any rate, we love traveling with Crystal Cruse Line
Travel Advisor:  Sally Shekane VCTA
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7326

By: R.D.


Reviewed on: 06 Nov 2017

AS USUAL GREAT ENOUGH SAID
Travel Advisor:  Leah Bergner
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Review of ship

By: Pops


Reviewed on: 04 Nov 2017

Very relaxing. Service was very good and people very nice and accommodating.
Travel Advisor:  Susan Boehnstedt
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booked another one on board

By: RJ


Reviewed on: 06 Nov 2017

everything REALLY good. Food B+ entertainment A- staff A excursions B bars, clubs A ship Beautiful casino nice especially Sabina better than Silversea and Regent. Food a little better on Oceania
Travel Advisor:  Diane Ritchey

first class

By: RJ


Reviewed on: 06 Nov 2017

all good in every respect. could use a pizza restaurant with really good pizza coffee just average breakfast buffet just OK staff Super Did not see Captain or officers very much couldn't understand Captains daily announcements nor hear them clearly virtuoso cocktail party was awful.... although Heather was very nice. left after 20 minutes!
Travel Advisor:  Diane Ritchey
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Tod

By: Tod


Reviewed on: 04 Nov 2017

First class in every respect. Excellent value in luxury cruising.
Travel Advisor:  Michelle Harvell
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Sean/Millie

By: Sean/Millie


Reviewed on: 04 Nov 2017

Great ship and personnel.
Travel Advisor:  Katie McCormack Krinkie
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Crystal Serenity

By: Al


Reviewed on: 21 Nov 2017

Wonderful. Great service, ambiance and food was great.
Travel Advisor:  Susan Boehnstedt
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Crystal Serenity

By: Fussy


Reviewed on: 04 Nov 2017

Very good, many activities. Great food and service
Travel Advisor:  Samuel Spencer
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Excellent

By: JOE


Reviewed on: 31 Jan 2018

I have been on over 75 cruises with many lines that some no longer exist but thie one with the ship only half full was a real pleasurable experiance
Travel Advisor:  Diane Ritchey
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Quebec City to Fort Lauderdale

By: Silver


Reviewed on: 13 Nov 2017

Crystal is the best, not perfect, but close to it. We cruise Seabourn and Silversea as well, and while we prefer the slightly larger cabin on these two lines over Crystal, Crystal's service, food, and enrichment are second to none.
Travel Advisor:  Robin Bizjack
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Simply the Best

By: Redfishdave


Reviewed on: 26 Nov 2017

No other cruise line we have been on compares to Crystal.
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Mame

By: Mame


Reviewed on: 28 Nov 2017

Enjoyed the trip to the Amazon River. The lectures and entertainment was excellent.
Travel Advisor:  Carolyn Kremer
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amazongreat time as usual

By: goody


Reviewed on: 29 Nov 2017

great time and service as usual
Travel Advisor:  Edwin Ellis
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Cruise Ship

By: Lowboy


Reviewed on: 27 Nov 2017

Unforgettable! Everything went off without a hitch as always!
Travel Advisor:  Angela Pierson
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Not Recommended

Ok

By: Joee


Reviewed on: 26 Nov 2017

Did not meet our expectations
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Crystal Serentity

By: Bob


Reviewed on: 27 Nov 2017

100% in all categories- Food, Staff, and Cabins, along with great lecturers and entertainment
Travel Advisor:  Leah Bergner
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Good but not great

By: AnitaK


Reviewed on: 27 Nov 2017

The Crystal Serenity staff and crew go above and beyond to offer great service. There were areas that were less than stellar, but overall the cruise was satisfactory and enjoyable.
Travel Advisor:  Kim Schneider
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Committed to Exceptional Customer Satisfaction

By: stargazer


Reviewed on: 29 Nov 2017

Crystal is definitely a cut above the other cruise lines. Their level of service and eagerness to please is outstanding. The quality of their food and the presentation are 5 star! Their commitment to excellent is even extended to their crew and staff - many of whom that worked for Crystal for many years and freely share how well they are treated.
Travel Advisor:  Rich Korb
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Causing with Crystal Serenity

By: How


Reviewed on: 27 Nov 2017

WE really enjoyed our time aboard the ship - excellent food, beverages and services! All staff were friendly and helpful.
Travel Advisor:  Maria Karmiris
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r

By: M


Reviewed on: 30 Nov 2017

The Serenity is my favorite cruise ship.
Travel Advisor:  Jay Johnson
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Serenity

By: BroncoSue


Reviewed on: 07 Dec 2017

Second time on board. Great service, great people.
Travel Advisor:  Julie Taggart
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Great food and service.

By: niceguy


Reviewed on: 13 Dec 2017

lectures were excellent. Good entertainment. stall was friendly and catered to our every need.
Travel Advisor:  Gina Morovati
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Crystal Cruise

By: scooter


Reviewed on: 13 Dec 2017

The boat was lovely and the food was amazing, but the pool service needs some work.
Travel Advisor:  Jonathan Phillips
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Crystal

By: Nance


Reviewed on: 19 Dec 2017

Great. Loved it. Great line
Travel Advisor:  Mary Marlowe
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report

By: al


Reviewed on: 22 Dec 2017

we had a great time
Travel Advisor:  Ellen Markus
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December trip

By: M&M


Reviewed on: 28 Dec 2017

We had a wonderful time. It was great to be 'home' again. The service - especially the deck stewards - was really wonderful. Spoiling, for sure. We were able to relax the way we wanted to and are looking forward to the next trip.
Travel Advisor:  Patty Perry
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Always excellent Crystal

By: Bring Earplugs


Reviewed on: 12 Jan 2018

It was wonderful, they do a great job.
Travel Advisor:  Jonathan Phillips
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Ship review

By: Traveler


Reviewed on: 17 Jan 2018

The service was excellent, the food and amenities very good. The cabins were a bit small, and I would have preferred open seating and dinner time buffets. Most importantly - no non-smart jets should have to suffer with smoking areas - the worst was near the pool - they should definitely isolate any smoking area. Last item - our Virtuoso host and the Virtuoso tour were both very poor. Overall, I loved Crystal and will probably book them again.
Travel Advisor:  Carlo Hilliard
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Crystal Serenity ship review

By: Laura


Reviewed on: 31 Jan 2018

Our Panama Canal cruise was very good and the ship was great! Everything as expected of Crystal, with great food and nice variety of entertainment . Our cabin attendant was delightful and very attentive to us. We opted for “reservation dining” and initially had a hard time getting the times we requested, but after we pursued it, it got easier. We got the times we requested in Prego and Silk Road. We really enjoy the sushi bar and it was no problem with seating at Taste.
Travel Advisor:  Jay Johnson
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Understated Luxury

By: MOTALAMO


Reviewed on: 04 Feb 2018

The 21 day cruise flew by...stateroom was exceptionally comfortable...both the thermostat control and large size of the bathroom made a difference. Ship is scheduled for upgrading in Nov 2018. Didn't look like it needed it to me.
Travel Advisor:  Leah Bergner
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Positive first time experience

By: Kitty


Reviewed on: 23 Feb 2018

This was our first cruise with Crystal and we have already signed up for a second. Very well organized ship, plenty of activities, entertainment, and a diverse lecture series. Food was superb in every venue, and the staff efficient and friendly. We enjoyed the amenities.
Travel Advisor:  Toni Lanfrank
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I'd go again

By: Wheezy


Reviewed on: 10 Apr 2018

Had a fabulous time. Service was outstanding. Crew was exceptional. Passengers were all fun.
Travel Advisor:  Liz Nixon
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Crystal Serenity is our favorite cruise ship.

By: Barbara


Reviewed on: 14 Apr 2018

Ship wonderful, service great, food delicious, enrichment varied.
Travel Advisor:  Michael Kempinski
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Old Time Crystal Cruisers on "New" Serenity

By: Larry at Sea


Reviewed on: 26 Apr 2018

Very enjoyable cruise. We booked this for two reasons: to mark Panama Canal off the bucket list and to see the changes both physical and operational made to Serenity it its recent major overhaul. The physical changes are nice and make the ship feel a little less formal and more normal. We toured the remodeled new suites and thought that they were possibly a nice upgrade for those on very extended cruises but certainly not necessary for most people on two or three week stays. The alternative dining venues and the dine ar your pleasure main dining room operation changed the whole ambience. Some might miss the almost Downton Abbey-like formal dinners but most will say the relaxed atmosphere and expedited service are a worthwhile concession to modern sensibilities. Staff continues to be top notch and there is no pull-back from the all inclusive, all the time mein.
Travel Advisor:  Bitsy Clayton

Serenity

By: Magne


Reviewed on: 03 May 2018

Impressed by the crew and the service.
Travel Advisor:  Valerie Rooney
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Crystal

By: Sean


Reviewed on: 13 May 2018

Great ship and crew.
Travel Advisor:  Katie McCormack Krinkie
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2018 Crystal World Cruise #4

By: Joyce & Bob Sykes


Reviewed on: 22 May 2018

We sailed on both the Serenity & the Symphony on the world cruise. Everything was wonderful and exceeded our expectations. Virtuoso hosts - Barbara & Ted(Serenity) & Deidre & Kim(Symphony) did an excellent job of making sure that we were well taken care of. We love being on Virtuoso hosted ships.
Travel Advisor:  Gayle Takashima
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Not Recommended

Great Personalized Service

By: EPat


Reviewed on: 22 May 2018

Staff was very friendly and responsive. Some staff members took the time to learn my name and to address me by name. I have sailed with a number of up scale cruise lines and none of the others took the time to learn my name and address me by name. I appreciated this. That, in my opinion, is the only thing that set Crystal ahead of others cruise lines, and I don’t think this alone justifies the higher cost. The cost of the excursions were exorbitant and not worth the cost. Safety rules need to be reviewed. There were several electric scooters parked in the hallway outside their staterooms, which in my opinion represented a safety hazard.
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Extraordinary Voyage

By: Lois


Reviewed on: 31 May 2018

We thoroughly enjoyed our extraordinary 2018 World Cruise on the Crystal Serenity. The uniformly attentive staff, the diverse and delicious meal offerings, the Serenity's amenities and furnishings, and the comprehensive global itinerary created this outstanding experience for us.
Travel Advisor:  Barbara Stein

Crystal Serenity

By: Laurie


Reviewed on: 06 Jun 2018

The ship was excellent with exceptional staff, crew, entertainment, food and excursions.
Travel Advisor:  Kim Davis-Smith

Crystal Cruises Mediterranean Cruise

By: Lovetocruise


Reviewed on: 06 Jun 2018

Excellent trip. Food, service, entertainment, excursions , cabin were excellent. Friendly crew. Very friendly well educated guests that made my cruise memorable. Highly recommend Crystal Cruises without hesitation.
Travel Advisor:  Valerie Rooney

North Sea and Baltic

By: BnB


Reviewed on: 29 Jun 2018

From the time we left from Dover till we docked in Stockholm we had a wonderful experience on the Serenity. The lectures and port talks were excellent and the fact that they were repeated on the television enabled us to stay informed. The food and entertainment were very good and would certainly recommend dining at Prego restaurant. This was our first Crystal cruise but sure we will be doing another in the future.
Travel Advisor:  Glenda Owen

Crystal Excellence

By: dam


Reviewed on: 27 Jun 2018

First class cruise experience.
Travel Advisor:  Kathy Wilton

Crystal Serenity Baltic Cruise

By: Bill Hartman


Reviewed on: 04 Jul 2018

Outstanding service, entertainment, food, and amenities.
Travel Advisor:  Bridgett Quinn

Would you recommend the Crystal Serenity to other travelers

By: Fortuna


Reviewed on: 07 Jul 2018

Very relaxed as usually
Travel Advisor:  Rosie Goldberger

Expectional cruise with Nobu

By: Ralph


Reviewed on: 09 Jul 2018

Best ship, best staff, best food, best everything. No regrets!!
Travel Advisor:  Eiko Yamamoto

Crystal Serenity

By: Thelma


Reviewed on: 05 Aug 2018

It was wonderful, as usual
Travel Advisor:  Jay Johnson

Unbelievably great trip

By: MikeN


Reviewed on: 24 Aug 2018

Second Crystal of six cruise experiences. They’re amazing. Crew, food, lectures and entertainment were of highest quality. Loved it; wanted to stay aboard when trip over.
Travel Advisor:  Ellen Markus
Not Recommended

Not like she use to be

By: Diana


Reviewed on: 20 Aug 2018

Butler great, entertainment good, with my food allergy they had very little for me to eat, but fruit. Al fish was farm raised except what they purchased just for me...vegan, vegetarian but NO GLUTEN FREE!

West Europe Cruise

By: Gerry


Reviewed on: 31 Aug 2018

This is our 7th Crystal cruise and we would come back whenever possible for us. Outstanding service, excellent food and "all inclusive" is a comforting treat.
Travel Advisor:  Elise Abkarian

Europe Riviera Cruise

By: Cruiser AJ


Reviewed on: 26 Aug 2018

The Crystal Serenity is a beautiful ship with good size and great service. The food in the main dining room and specialty restaurants is outstanding. The cabins tend to be a little small, but otherwise the cruise and itinerary is a good value for the money.
Travel Advisor:  LynnDee King

Serenity

By: IRV


Reviewed on: 21 Sep 2018

The crew was very responsive to our needs and requests. In particular, we were very pleased with the dining room staff and those in the specialty restaurants that we visited. Also, the person caring for our stateroom was highly unobtrusive but always available.
Travel Advisor:  Toni Lanfrank

5 Star As Always

By: fedfrey


Reviewed on: 14 Sep 2018

Always the best in every category. Their staff is phenomenal and always there to help with whatever you need. This is our 6th voyage with Crystal and it is always top notch.
Travel Advisor:  Toni Lanfrank

Crystal Cruise always the best.

By: Florence


Reviewed on: 14 Sep 2018

Crystal Serenity. The cruise was well organized from beginning to end. Excellent service from the time we got on the Serenity to the time we left. Our trip was interrupted because my passport was stolen. The staff was exceptional in helping us make arrangements to obtain another passport, arrange for a hotel in Rome as well as transportation. Individuals that went above and beyond were Natalia Morales, Assistant Manager Kelly Mckee Marcos Juen, Conceigre
Travel Advisor:  Lynda Coltrane

Serenity

By: MPS


Reviewed on: 07 Sep 2018

Wonderful ship and excellent crew. Looking forward to seeing the renovations.
Travel Advisor:  Toni Lanfrank

Mediterranean Cruise

By: Donna&Doug


Reviewed on: 09 Sep 2018

Very attuned to superior service.
Travel Advisor:  Laura Cole

Barcelona to Venice Crystal cruise

By: Traveler


Reviewed on: 17 Sep 2018

Could not have been better. The service was amazing, the food terrific and entertainment superb. The ship was spotless and well managed. The number of passengers entirely manageable and the facilities such as computer rooms, game rooms, and gym all well staffed and also user friendly.
Travel Advisor:  Judy Kotkin

Amazing

By: Ellen


Reviewed on: 16 Sep 2018

This was my first cruise and exceeded all my expectations!
Travel Advisor:  Jan Lagasse

The Best

By: JoTraveler


Reviewed on: 30 Sep 2018

We have been on many cruise lines but Crystal continues to be our favorite. If you like good food, good service, interesting lecturers, variety of entertainment, this is your line. No nickel and diming. Free internet, free laundry, free beverages, free courses.
Travel Advisor:  Donna Hall

Israel Cruise

By: Woody


Reviewed on: 30 Sep 2018

As usual everything went very well. They have spoiled us over the years and our 30th Cruise was no exception. We expect the best and with Crystal that's what you get every time !
Travel Advisor:  Glenda Owen

The best!

By: Lori


Reviewed on: 29 Sep 2018

I have tried the "others" and find Crystal Serenity to be The Best. Every whim or desire is a can do. They are also the most refined cruise line that I have experienced.
Travel Advisor:  Jane Rosenkrantz

best service in the industry

By: Aileen


Reviewed on: 09 Oct 2018

Crystal is the perfect cruise. Free unlimited WIFI throughout the ship, top of the line computers and fitness center equipment, in addition to all the other amenities put this cruise line in the top tier. Service is professional and friendly, and all guests are made to feel special.
Travel Advisor:  Diane Ritchey

Serenity bigger companion to Symphony

By: Lincoln Park Spinster


Reviewed on: 09 Oct 2018

My first voyage on the bigger ship was fine, with same great service. Will be interested to see revamp, even though I can't afford penthouses. Was very glad to see a written Excursions policy for those with mobility difficulties, as on other cruises there have been unpleasant times dealing with those who overestimate their capabilities (and I am very aware that my knees cannot handle various types of activities, so I avoid them). Crystal personnel are very friendly and helpful. It was nice to see several Symphony and corporate people on this cruise for a few days to advise the Serenity teams about the revamp. One wish: better coordination of itinerary developers with local tourism agencies with respect to dates of holidays (second cruise where local businesses shut down at one or more ports). Crystal has lots on "green" initiatives. Offering Press Reader app is nice, but not when the number of English-language publications available has fallen. Bathroom product dispensers please!
Travel Advisor:  Marylou Calnin-Sek

Crystal

By: Sean


Reviewed on: 30 Sep 2018

Excellent ship and personnel
Travel Advisor:  Katie McCormack Krinkie

Well-pleased with ship

By: Jessie


Reviewed on: 29 Sep 2018

We were well received on the embarkation. And found the staff warm and friendly as well as very efficient the whole cruise.
Travel Advisor:  Sharon Whiting

Vacation

By: Larry


Reviewed on: 30 Sep 2018

We love the ship. The sea days are great. excellent crew,
Travel Advisor:  Sharon Whiting

Happy

By: Missed


Reviewed on: 01 Oct 2018

We enjoyed all aspects
Travel Advisor:  Vicki Aubert

Loved getting back on crystal

By: Lane lane


Reviewed on: 12 Oct 2018

Loved the penthouse cabin, great service, great food and a feeling of being at home. A little disappointed with the spa which lacked professionalism, I had one horrible massage, I won a gift certificate for the spa and they said, congratulations for your 200.00 certificate and upon opening it, it was 100.00 and the manager made an excuse and never followed up. Juanita gave me a massage and it was so awful, I told her to stop. I had another massage and Anna Marie gave me a great massage. They should have reading material in the spa area, just just ads for spa treatments.
Travel Advisor:  Malaka Hilton