Crystal Symphony

Crystal Cruises

Last fall, Crystal Symphony emerged from her multi-million-dollar drydock, with spacious suites and penthouses, more dining options, all open seating, & updated technologies including free, unlimited Wi-Fi. With the new guest capacity of just 848, service and space ratios are among the best at sea.

AT A GLANCE

24-hour Room Service
All-Inclusive
Beauty Salon
Broadway-style Entertainment
Casino
Complimentary Wi-Fi Access
Elevators
Fitness Center
Fitness Classes
Hot Tub
Kosher Meals
Laundry/Dry Cleaning
Library
Movie Theatre
Self Service Laundromat
Specialty Restaurants

Ship Info

What's Included

Included

  • Accommodations aboard ship, onboard meals, complimentary specialty restaurants, fine wines, champagne, premium spirits and beers throughout the ship, open bar service in all lounges. Pre-paid gratuities for bar, dining, and housekeeping staff as well as Butler service in Penthouses. Non-alcoholic beverages including bottled water, soft drinks, specialty coffees and more. Entertainment and onboard programs.

Not Included

  • Airfare, shore excursions, sightseeing or meals ashore. Port charges, taxes, security fees and fuel surcharges. Personal expenses and anything not noted as included.

Ship Overview

Inaugural Sailing
1995
Renovated
2006
Tonnage
51044 Tons
Public Decks
8
Passenger Capacity
922
Crew
566
Registry
Bahamas

Reviews and Recommendations for Crystal Symphony

93%

of 245
guests
recommend


Virtuoso Verified Traveler

All reviews are from confirmed guests sharing exclusive insights

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By: Barb


Reviewed on: 11 Jun 2013

We have been on many cruise lines but have never had service as fine as provided on the Symphony. We also felt that the quality of speakers and entertainers were top notch. The days at sea were filled with interesting activities. It was definitely our favorite cruise ever, and I believe it was my eleventh cruise. A great time!

A Very Pleasant Cruise

By: Harry


Reviewed on: 14 Aug 2013

Traveled from Istanbul to Rome with several ports of call along the way. We were blessed with perfect weather and the shore excursions were very enjoyable and educational.
Travel Advisor:  Leah Bergner

YEA CRYSTAL!

By: ALFIE


Reviewed on: 16 Aug 2013

THIS BEING MY 14TH CRYSTAL CRUISE "CRYSTALIZED" MY LOVE FOR THE CRUISE LINE. SHARING THIS WITH MY FAMILY - CHILDREN AND GRANDCHILDREN WAS TRULY AMAZING. FOOD AND SERVICE EVEN MORE FABULOUS. ALL 15 OF US HAD A GREAT TIME
Travel Advisor:  Debbie Yonker

Highly Recommend

By: netgwin


Reviewed on: 17 Aug 2013

Wow, first cruise, didn't know what to expect. Crystal exceeded my expectations. First class in all respects.
Travel Advisor:  Katie McCormack Krinkie

By: Jules


Reviewed on: 28 Aug 2013

We loved Crystal. The food and entertainment were extraordinary the staff was very attentive and pleasant and our fitness instructor, Ricardo was superb. We were very unhappy with the smoking policy on the ship but we have been assured that it is changing in January. Otherwise, we would not consider another trip with Crystal. We were on the Symphony.
Travel Advisor:  Fran Nelson

Wonderful Service

By: sfwport


Reviewed on: 17 Sep 2013

This is our third cruise and the service was without parallel . The boat was spotless and unbelievably maintained for an "older" ship. Our disappointment was the rooms were very small for a luxury ship and there were few places to be able to sit outside besides the pool deck. While this area was very well done with great furniture and umbrellas, it tended to get very hot if not cruising.
Travel Advisor:  Michelle Andersen

Highly recommended

By: Cathy24


Reviewed on: 25 Sep 2013

A beautiful ship, well appointed and maintained. Loved the smaller size but it never seemed crowded. Captain's communications were very helpful and interesting.
Travel Advisor:  Katie McCormack Krinkie

An interesting itinerary recommended

By: KathyO


Reviewed on: 03 Oct 2013

We had a lovely week on Crystal Symphony visiting French Canada - Quebec City, Sept Iles, Ile de la Madelein and St. Pierre et Miquelon. Symphony has recently had a major refit and is lovely but still an older ship with small cabins and bathrooms.The crew is unfailingly courteous and accommodating. This was our first Crystal cruise and we now know that they cater to an older clientele. Be warned - there is fixed seating for dinner!

By: Mac


Reviewed on: 02 Oct 2013

Highly Recommended We have sailed on the Symphony before and we always enjoy it. We think Crystal is THE BEST ! We started with the Harmony years ago and enjoyed it, too. Of course we like the all inclusive plan and we find it a great compliment to the managers of Crystal that the crew members STILL give the same fine service and attitude when they are not really expecting a tip ! Keep up the good work !
Travel Advisor:  Joan Gerson

Good but getting dated

By: Not provided


Reviewed on: 19 Oct 2013

Highly recommended

By: Scott


Reviewed on: 07 Nov 2013

Ruth and her staff could not have been more helpful. I will definitely consider their services again with complex traqvel plans.
Travel Advisor:  Ruth Turpin

Highly recommended

By: Lynda j


Reviewed on: 21 Nov 2013

This was a trip of lifetime. Christmas in New Zealand and the most amazing New Years Eve in Sydney Harbour. We were on a catamaran between the Sydney opera house and the Sydney bridge for the fireworks.
Travel Advisor:  Bonnie Niemi

Crystal Symphony

By: Vanilla


Reviewed on: 14 Jun 2018

Excellent, magnificent entertainment and excellent speakers on our many days at sea

HIGHLY RECOMMENDED

By: RICHARD770


Reviewed on: 20 Nov 2013

For several years Sheila Parsonage has recommended that we try Crystal. We did finally after working our way through a number of other cruise options and have been converted by the quality of service, the condition of both the Symphony and Serenity and all of the things that make one feel like a "treasured" guest.

Highly recommend

By: Gloria


Reviewed on: 26 Nov 2013

I have traveled on the Symphony numerous times and every cruise has been wonderful. The crew is outstanding and the food wonderful. What more can you ask for. Also the Ports have been great, too.
Travel Advisor:  Leah Bergner

Very enjoyable

By: tom


Reviewed on: 02 Dec 2013

Really enjoyed all parts of the cruise. Once we got through the Travel agency problems.
Travel Advisor:  Andrea Malis
Not Recommended

Full of Itself

By: Remy


Reviewed on: 29 Nov 2013

Very disappointed with this cruise. In the past, Crystal employees would go out of their way to help us. This time there too many excuses about why they couldn't accommodate requests. Much of the involved the dining experience. Amenities were forgotten and/or not replenished. Crystal is a "luxury" line. The clientele appear to be well off and many have voyaged on Crystal numerous times. With this comes a sense of "entitlement". We found numerous customers to be rude.

Terrific experience

By: PHV


Reviewed on: 27 Jan 2014

Our 3rd Crystal cruise. Other than a river cruise in China, we have not cruised with any other line. We very much enjoy the lectures in addition to the wonderful service (except for the personnel in the shops). We never felt crowded even near the pool or at the lunchtime buffet. We plan to continue cruising with Crystal. Other than the much-appreciated shipboard credit and the get-together which we did not have time to attend, we did not receive any other Virtuoso amenities.
Travel Advisor:  Jay Johnson

highly recommended

By: Not provided


Reviewed on: 18 Mar 2014

This was our 10th cruise on a Crystal ship and we would go again.
Travel Advisor:  Jay Johnson

Southeast Asia Cruise March 2014

By: Skeeter


Reviewed on: 02 Apr 2014

Enjoyed the cruise, especially loved Myanmar and the overnight excursion at the Aureum Palace Hotel in Bagan, Myanmar.  Would love to return to Myanmar and explore different areas of the country.  The service, staff and food on the Symphony were excellent.  It's always great to see Crystal familiar faces (staff) since this is our 3rd cruise on Crystal.  I was disappointed in the port of Port Blair.  I would suggest finding another port to visit and not keep this location on the cruise.  I also feel that the excursion in Classic Kuala Lumpur spent too much time in areas which were of no interest (such as the China Town junk-fake-items) and not enough time in other stops along the way on this tour.  The tours were a bit rushed for my liking.  Due to some of the excursions, we decided to not take the organized Crystal tour in Mallaca, Malaysia and use our own rickshaw guide.     
Travel Advisor:  Jay Johnson

By: Not provided


Reviewed on: 15 Apr 2014

Crystal cruise was excellent, very elegant. We reallty enjoyed it.We would definitely do it again sometime.Sincerely,The Concepcion  
Travel Advisor:  Ingeborg Sanders

Highly recommend

By: Norma441


Reviewed on: 07 Jun 2014

Chrystal is the best around cruise ever.  However I would like  to be able to consume organ juices on board if possible.  Thanks, Norma
Travel Advisor:  Shane Paquette

THE ONLY CRUISE LINE FOR US

By: R.D.


Reviewed on: 22 Jun 2014

WE HAVE DONE OVER 25 CRYSTAL CRUISES AND HAVE 3 MORE BOOKED THAT SHOULD TELL IT ALL BOTH ON SYMPHONY AND SERENITY THEY ARE BOTH GREAT
Travel Advisor:  Leah Bergner

Loved the ship and staff; cannot recommend highly enough.

By: Pat


Reviewed on: 02 Jul 2014

Travel Advisor:  Mary Jean Thompson

Highly recommended

By: Leslie


Reviewed on: 26 Jun 2014

Ship  is pristine,  accommodations are excellent, staff is courteous, friendless and fun while being the consummate professionals.  

Great ship

By: Cruiser


Reviewed on: 20 Jul 2014

We very much enjoy sailing on Crystal. We love the crew and love how they welcome you like you're family. We love that the ship has so many different public areas you can go to. The lecturers are always so amazing. We love the entertainment. We love closing our evening in the Avenue Saloon with Mark Farris. What an awesome entertainer.We already have a cruise booked for May 2015.
Travel Advisor:  John-Paul Fine

Highly Recommended

By: Ginger43


Reviewed on: 28 Jul 2014

The Crystal Baltic Sea Cruise was a wonderful experience.  The service was outstanding.  Our room steward did an outstanding job.  The food was excellent.   
Travel Advisor:  Ara Cromwell

Great Service

By: Rogerstimestwo


Reviewed on: 03 Aug 2014

Glorious cruise - pampered and entertained. Crystal should be commended for its excellent service and staff. Just read about Crystal's 2014 #1 large ship rating - we agree!
Travel Advisor:  Jay Johnson

Extraordinary!

By: The Moultons


Reviewed on: 22 Aug 2014

The Crystal team could not have been more helpful with my MANY pre-cruise questions. Every one was responded to in the most professional manner and with incredible detail (and patience!) The cruise itself couldn't have been better. Service, our cabin, amenities, all of the Crustal associates, the excursions and activities were all EXTRAORDINARY!
Travel Advisor:  Malaka Hilton

Wonderful first cruise

By: rferin


Reviewed on: 10 Sep 2014

I'm spoiled! Happy from the time I boarded the ship. Everything and everyone was just what I wanted. Until the next time.
Travel Advisor:  Linda Allen-Speer

Excellent Food, Service and Speakers

By: LucyBelle


Reviewed on: 02 Jan 2015

Three cruises combined - if you are flying to the other side of the world, you might as well do it all! First cruise - New Zealand to Sydney Australia. New Zealand was beautiful but chilly and windy. Recommend Seal Coast Safari excursion. Sydney - we climbed Harbor Bridge - truly extraordinary! Second cruise - Sydney to Bali. Snorkeled the Great Barrier Reef from Cairns, and cuddled Koala bears in Brisbane. Bali was unusual - took an elephant ride and shopped for Batik. Third cruise - Bali to Singapore. Indonesia, Malaysia, and Thailand. Third world adventures, a bit strange. Loved Phuket Thailand and 3 days in Singapore were wonderful. This was our first cruise on Crystal but it won't be our last. Wonderful staff, amazing food, really interesting speakers. Met people that have become friends.
Travel Advisor:  Kristie Burke

FIRST CLASS

By: SUSAN


Reviewed on: 17 Feb 2015

WISH I WAS STILL THERE.
Travel Advisor:  Jay Johnson

Expert friendly service

By: Cruisers


Reviewed on: 01 Mar 2015

The crew and staff are very friendly and always on hand to serve
Travel Advisor:  Coleen Noble

Expert friendly service

By: Len


Reviewed on: 29 Apr 2015

with few exception the staff is most congenial and dedicated to make the cruise most enjoyable.
Travel Advisor:  Gina Morovati
Not Recommended

25 years old

By: gymlee


Reviewed on: 19 Jun 2015

The Old Lady showing her age. The Crew were friendly and made us feel special. A lot of the ship needs updating.

smooth sailing all the way!

By: LauraK


Reviewed on: 03 Jul 2015

The ships is elegantly understated - very classy and comfortable. The service was excellent in all of the venues, The offerings of lectures and classes was abundant and offered a lot of choices. We particularly enjoyed the golf clinics each day we were at sea. The entertainment was varied and very enjoyable. We thoroughly enjoyed this cruise.
Travel Advisor:  Jay Johnson

A wonderful experience

By: Pauline


Reviewed on: 03 Jul 2015

A wonderful experience on an outstanding ship. The service, food, lectures and excursions were all absolutely great, much better than expected. We would cruise on the Crystal Symphomy again without hesitation.
Travel Advisor:  Jay Johnson

Crystal Cruises

By: Golfer


Reviewed on: 03 Jul 2015

Just finished our 16th cruises with Crystal and look forward to our next 3 cruises with them.
Travel Advisor:  Wendy Gudz

friendly helpful staff

By: biliar


Reviewed on: 12 Aug 2015

excellent food and great entertainment. elegant ship, but rooms a little small
Travel Advisor:  Helen Varri

Unparalleled Experience

By: Bojer


Reviewed on: 25 Sep 2015

We were a little anxious having never taken a cruise before that we might be too young; other passengers would be snobby lectures would be boring meals would be commercial &/or we'd feel out of place Now we can answer "not so" to all of the above. The service by every staff member exceeded that of anyplace we'd traveled. Highly trained & professional but also personable and pro-active..
Travel Advisor:  Monika Dysart

organized

By: "Mouse"


Reviewed on: 28 Aug 2015

Works well with a group of Seniors, planning cruises for small groups who do not want to fly. Pleasant personality; efficient at what she does; can always count on her sail packets to be complete.
Travel Advisor:  Cindy Bown

The Right Ship

By: Lou82


Reviewed on: 29 Aug 2015

We thought the Crystal Symphony superior in its food, drink and entertainment. The personnel of the ship were helpful in every respect. The only minus was that we had booked a queen bed, and it was set up as two twins. But they redid this. I wished the cruise had been slightly longer, which is a good sign. We would (and have) recommend Crystal Cruises to others.
Travel Advisor:  Linda Van Buren

Another good Crystal experience

By: JB


Reviewed on: 10 Sep 2015

This was our 7th Crystal cruise and 4th on Symphony. We were very pleased to find Taki-san again at the sushi bar in Silk Road and enjoyed his artistry twice on this voyage. Albert and Muzo took especially good care of us at Table 60 in the dining room. The new beds were very comfortable. Both lecturers were good and we attended all their presentations. At 7 days, this is the shortest cruise we've been on and we found that we prefer a longer time aboard to really make use of all that Crystal has to offer and especially multiple days at sea. We should be able to make up for that in 2016, when we take Serenity through the Northwest Passage!
Travel Advisor:  Jay Johnson

Excellent, first class service!!

By: Anna


Reviewed on: 18 Sep 2015

As always, we had a great time on board the Crystal Symphony. Everyone is very friendly, professional and very accommodating. It is truly a relaxing vacation, with a lot of fun while cruising on this ship. We would definitely return for another cruise and would recommend this cruise line to everyone.
Travel Advisor:  Gina Morovati

Never experienced

By: Deb H


Reviewed on: 26 Sep 2015

Never got to go on trip
Travel Advisor:  Valerie Rooney
Not Recommended

mostly friendly service

By: Ken


Reviewed on: 04 Oct 2015

We greatly enjoyed the entertainment and food. The excursions were pretty good with not cancellations due to weather or staffing issues. Most of the staff were friendly and courteous. On the downside, we experienced two snobby conditions that left us wondering if we should take another crystal cruise. On one occasion after a cool and windy walk around the promade, we went for afternoon tea at 3:30. Most of the seat were taken so we sat at the bar. I admit I was wearing a baseball cap because of the wind. We watched several servicers pass us with trays of food but did not stop to offer us any. Our backs were to the bar. So I got up and picked 2 small snacks that were on a unattended tray at the bar. A few minutes later one of the black jacket waiters spoke to my wife in a rough manner about touching the snacks. She then went to her room crying. I did report this to the front desk. I was told it would be relayed to the food service manager. That is the last I heard.

Best Ever!

By: brookridge


Reviewed on: 29 Oct 2015

We have traveled on Crystal Symphony since 1998, covering 20 legs of travel. Need we say more? The ship itself and its amenities are superior to others we have experienced. Crystal's staff - at all levels - are unequaled in providing the very best of service and creating a comfortable ambiance.
Travel Advisor:  Gina Morovati

Nice ship

By: Jersey Girl


Reviewed on: 09 Nov 2015

Very nice trip. Would have liked some comfortable chairs for quiet reading. Chairs always looked good but were not too comfortable.

Gina hits a Grand Slam

By: Bonnie's SIL


Reviewed on: 06 Nov 2015

You took care of Bonnie, now us and our buddies, great job from start to finish. They had nothing but good things to say about your service. Thanks so much....next time to cruise...just call Gina.....!!!!!!!!!
Travel Advisor:  Gina Morovati

Terrific cruise agent!!!

By: avidcruiser72


Reviewed on: 20 Nov 2015

Alfonso was very helpful and knowledgable when we were making our reservation. He is as far as I am concerned one of the best cruise agents that I have worked with.

Always unbelievable

By: Rick


Reviewed on: 02 Feb 2016

Crystal has always been delightful and more wonderful each time. We have never experienced service above the level of Crystal Cruises on any trip we have ever taken.
Travel Advisor:  Cassandra Bookholder

Expert and Friendly Service

By: D Squared


Reviewed on: 15 Mar 2016

Crystal is Superior!
Travel Advisor:  Kathy Brown

Crystal is the best

By: Steverino


Reviewed on: 13 Apr 2016

The Crystal Symphony is a fabulous ship.
Travel Advisor:  Ellen Markus

Great staff

By: Alex G


Reviewed on: 07 May 2016

Excellent, roomy ship

Wonderful Holiday

By: Susu43


Reviewed on: 09 May 2016

Loved our Crystal Cruise thanks to the pre-planning by Susan Whitson and Mary Elizabeth Kaufmann of King and Whitson Travel. they left no stone unturned in the preparation which made for very smooth sailing

Crusing in Style

By: SueED


Reviewed on: 06 May 2016

Magnificent in every aspect!
Travel Advisor:  Bobbi Nappi

Best cruise ever

By: polly39


Reviewed on: 19 May 2016

I am now ruined for other cruise lines. No one compares to Crystal. Service is better than I could imagine and our trip was amazing. I cannot wait to do another Crystal cruise at some time in the future.
Travel Advisor:  Sheryl West

World-class!

By: David


Reviewed on: 21 May 2016

Chrystal Symphony far exceeded our expectations. The staff and their services were so welcoming and pleasant all the time. The atmosphere luxurious and relaxing. The cuisine, drinks, snacks, shows, fabulous! We were also impressed with the way they moved guests around during embarkation, daily excursions, disembarkation and airport transportation, it was so flawlessly efficient. They thought of and took care of every detail. We had a grand time. Highly recommended!
Travel Advisor:  Leah Bergner

Very friendly staff

By: Magne


Reviewed on: 08 Jul 2016

As always on Crystal ships, very friendly staff, good service, food and wine. Actually some of the wines were very good. Probably too many overnight port stays. We prefer more sea days and more enrichment programs.
Travel Advisor:  Valerie Rooney

Great ship and friendly staff

By: Mike N


Reviewed on: 15 Jul 2016

Great ship and friendly staff
Travel Advisor:  Gina Morovati

High quality cruise

By: Iceland2016


Reviewed on: 28 Jul 2016

Fantastic service and quality. Great food and friendly people. Lots to do on the ship.
Travel Advisor:  Gina Morovati

Efficient, accurate, knowledgable and friendly

By: Genie


Reviewed on: 12 Aug 2016

Cruising Crystal Symhony on trip planned by Russell Glasheen was extraordinary. On time schedules, efficient, answered all questions and made the trip enjoyable. Good food and wine, excellent on board programs and interesting shore excursions and smooth cruisisng.
Travel Advisor:  Russell Glasheen

Lovely ship! Lovely staff!

By: JQ


Reviewed on: 01 Sep 2016

Thank you Crystal Cruises for making my mother's retirement gift so memorable. We had an amazing time. We loved every single minute on the ship. The food was excellent, the shows entertaining, and my mother went to dance parties every night. We enjoyed the pool deck. The staff was courteous and charming. The rooms were comfortable and spacious. We've been home for a few days now and we're both missing the ship! Highly recommended, both of us would love to go on another crystal cruise!
Travel Advisor:  Michael Kempinski

Very good service.

By: Henrietta


Reviewed on: 13 Sep 2016

Rooms and ship were very good and we had exceptional Butler and maid service. Meals in general were very good with the Silk Road exceptional and Prego average. White wine selection was very poor.
Travel Advisor:  Trish Mercer

I Love It

By: CJ


Reviewed on: 03 Oct 2016

As I have been on 63 Crystal Cruises, I would say that I love it!
Travel Advisor:  Stephanie Chappelle

Wonderful Ship

By: Cathy J


Reviewed on: 06 Oct 2016

Crystal knows how to do it. We have thoroughly enjoyed both of our Crystal Cruises and will be taking more Crystal Cruises. The staff is wonderful, food good and always more to do that you have time for. Highly recommend Crystal Cruises.
Travel Advisor:  Suzanne Bouldoukian

Experiences beyond compare

By: Art


Reviewed on: 08 Oct 2016

We have sailed with Crystal for the last 10 years and we have yet to be disappointed be it the Panama Canal, Hawaii or Alaska. The experiences have all had one thing in common ... Top Shelf ... and we will continue to travel with them as they enter into their newest endeavors
Travel Advisor:  Ronni Winik

Liesurely Time

By: Wordly Travellers


Reviewed on: 13 Oct 2016

Crystal Cruises provided for an excellent experience aboard the Crystal Symphony. What an amazing way to travel the Mediterranean. The ship was an exquisite example of style and luxury. The staff was incredibly accommodating and truly professional. From the moment we boarded all of our needs were met from the cappuccinos to the food to the entertainment. I highly recommend the Crystal Symphony if you are looking to embark on an adventure that is purely enjoyable.
Travel Advisor:  Rosie Goldberger

Won't go on any other cruise line

By: Cookingkh


Reviewed on: 26 Oct 2016

Joan has booked three cruises on the Crystal Symphony for us and we have two more on the calendar. Now that we have done Crystal, we do not want to try any other luxury line. The Symphony is a medium sized passenger line with ~800 passengers but there is so much public space, you are never in a line or in a crowd. The staff is what makes this trip-so courteous and personable. The food and wine are truly gourmet and well prepared. No request is too much for the Crystal staff. They are truly remarkable. It is really a vacation from all the stress and problems in the world when you travel on the Crystal Symphony.
Travel Advisor:  Joan Umbel

Expertly Arranged...High Quality Service

By: Deborah


Reviewed on: 22 Nov 2016

Great trip. Expertly arranged.
Travel Advisor:  Joyce Krichman

Symphony addresses every need

By: ALS


Reviewed on: 07 Nov 2016

We have sailed on virtually every major cruise line with more than 50 cruises in the past 20 years. Crystal and Regent come out at the top of our list with a slight edge for Crystal. Great lectures. The University at Sea is another great asset. Service, food and entertainment are outstanding. We love the all-inclusive Crystal policy. The Symphony is first rate in all aspects from embarkation to room steward.
Travel Advisor:  Anne Johnson

Friendly Service

By: June41


Reviewed on: 26 Nov 2016

Sailing with Crystal is like sailing with family. They must be doing something right because Crystal is able to maintain so many of the same staff members on their ships. We are greeted like family and many staff members remember our names. This means a lot to me and my husband because we feel valued. Out of all the other voyages we have taken on other lines, Crystal is by far the best.
Travel Advisor:  Toni Lanfrank

Second trip on this ship, still excellent

By: Special Ed


Reviewed on: 27 Nov 2016

Symphony is still a beautiful ship and has a lot of the same crew as the last cruise, excellent food and service. Especially the lectures and entertainment.
Travel Advisor:  Valerie Rooney

Love Crystal Cruises

By: PSKcruiser


Reviewed on: 07 Dec 2016

Have cruised on three cruise lines and Crystal is by far my favorite. I've cruised on Crystal 4 times and have enjoyed each trip thoroughly. The food and service are outstanding and I'm now spoiled so it's hard for me to consider cruising on another cruise line.
Travel Advisor:  Eiko Yamamoto

Suberb service, great food with outstanding staff

By: Travelin' 5270


Reviewed on: 05 Dec 2016

This cruise was truly a life time dream come true. I couldn't have been more pleased and happy with the outcome. I look forward to cruising with Crystal again soon. Thank you.
Travel Advisor:  Eiko Yamamoto

Top ship service

By: RAA


Reviewed on: 22 Dec 2016

The ship service is excellent, I have had many cruises with this cruise line. The embarkation and disembarkation needs working on. I have recommended the Crystal Cruise Line to many people in the past, however, lately the service I mentioned above has declined. This is a shame since they were the best when it came to service once you got to the terminal. Hope they get their problems resolved !
Travel Advisor:  Dan Twomey

Great Ship

By: RAA


Reviewed on: 22 Dec 2016

I love this ship, everybody is always so friendly and they do their best every time. All my requests such as beds, pillows, stocked refrigerator etc are always taken care of even down to how many hangers I require. The ship portion of my trip was excellent.
Travel Advisor:  Dan Twomey

Great Service, poor choice of ports

By: Traveler


Reviewed on: 27 Dec 2016

Our latest cruise on Crystal was from Tahiti to Auckland. The service was impeccable. Our only disappointment was the two-day stop in Tauranga, NZ due to weather. This is an unattractive industrial port. Having to watch freighters load logs for two days was not enjoyable for those (like me) who stay on board the vessel during most stops . I imagine the captain has a fuel budget and could therefore not simply cruise the ocean, but a more attractive stop would have been better.
Travel Advisor:  Nancy Yale

Crystal Quality

By: Mass30


Reviewed on: 17 Jan 2017

On any extended journey, there are always a few "hiccups," but Crystal works to make substitutions better than the original.
Travel Advisor:  Bobbi Nappi

needs more flexibility

By: Abijailk


Reviewed on: 25 Jan 2017

In general the cruise was good. The service and food were excellent. However, I did not like having a fixed time for a three course dinner almost every night. I would have preferred being able to have the option for informal unreserved dining at other locations. They could provide dinner at the Lido Cafe or keep the Trident Grill open in the evenings. It also appeared that they could have used additional sections on many of the excursions. We were unable to get on some of the excursions that we wanted and knew of several people that could not be accommodated on almost any of the excursions they wanted. I also found it difficult to speak to someone at the excursion desk. The hours that they were there were very limited.
Travel Advisor:  Michael Kempinski

Great Cruise

By: Mel D


Reviewed on: 25 Jan 2017

I just LOVED this cruise, the food was spectacular and so was everything else. Amazing speakers, an Astronaut and an ex CIA man were so interesting we just wanted more. I will definitely be back on Crystal. Thank you
Travel Advisor:  Linda Winslow

Ship

By: jhc


Reviewed on: 28 Jan 2017

The time onboard Crystal Symphony was a pleasure. The atmosphere, food and staff made the cruise package worth the cost.
Travel Advisor:  Leah Bergner

Crystal New Zealand Cruise

By: Mikey


Reviewed on: 30 Jan 2017

Crystal is a wonderful cruise line. The food, service and environment are great. They have terrific speakers and on board programs. The only things that I was disappointed about were the shore excursions. In most cases, the bus driver was the tour guide, and they were not very good. The only exception was the Virtuoso excursion in Wellington. The bus driver/guide was excellent.
Travel Advisor:  Dana Daza

Excellent

By: Cmoss


Reviewed on: 19 Feb 2017

It is always a delight
Travel Advisor:  Stephanie Chappelle

Australian Cruise

By: Bear


Reviewed on: 28 Feb 2017

Service and food was exceptional. Good Cruise.
Travel Advisor:  Nancy Hough

my trip

By: goody


Reviewed on: 03 Mar 2017

had a great time on and off ship
Travel Advisor:  Edwin Ellis

Crystal Symphony - Australia/Bali

By: Travel Bug


Reviewed on: 04 Mar 2017

We had sailed on Crystal Symphony five years ago. After reading some recent negative reviews, we were not sure what to expect. After spending almost two weeks on board, including five days at sea, we were not disappointed. The food was delicious, particularly Silk Road. The service from all of the crew was friendly and the one issue we did experience with our pre-cruise transfer, was handled swiftly and to our satisfaction. Greg and his dance team were particularly friendly. We loved our days at sea and our 2:30 pm dance lessons! Greg also joined the Ambassadors at night to socialize and dance with passengers. I enjoyed dressing up each night for dinner. While this was not required, I did not feel out of place either. Other than the small size of the cabin, we loved our time onboard. Because the ship is small, we were able to easily meet people. We are planning an African safari with one of the couples we met onboard! A first class experience.
Travel Advisor:  Ursula Pearson

Symphony

By: PM


Reviewed on: 17 Mar 2017

We enjoyed the ship very much. Great food, entertainment, and comfortable cabin.
Travel Advisor:  Jim Wiedeman

Cruise

By: Daughter-in-law


Reviewed on: 27 Mar 2017

Great, all my needs were met.

Just the right size Ship

By: dusty


Reviewed on: 24 Apr 2017

Staff extremely friendly and remembers your name. Food very good. Despite beginning to age, this ship is in great shape and very clean. Good use of space i.e. theater, casino, bar, cigar lounge, etc. Entertainment was above average.
Travel Advisor:  Melissa Turpin Marcos

Piece of Heaven on Earth

By: Caroline


Reviewed on: 16 Apr 2017

If you want to have the best experience on the seas, this is the one! Our ten-week journey with Crystal could not have been better. The staff, programs on board, shore excursions, overall excellent in service helped to make this truly a trip of a lifetime. When people ask about our trip, we smile and say it was simply perfect!
Travel Advisor:  Fran Nelson
Not Recommended

Maybe Better Things to Come

By: Discovery


Reviewed on: 27 Apr 2017

Crystal has just announced a refurbishment of both of their ships and the introduction of anytime dining versus the two set seatings and their "dining by reservation" system. The dining by reservation system worked brilliantly on Serenity but failed miserably on Symphony. The upcoming changes in dining times may allow Symphony to compete with other luxury lines who adopted the "dine when you want and with who you want" system many years ago. Lastly, parts of Symphony are showing the ship's age so a major refurbishment would be most welcome, especially when comparing Symphony to newer ships in the Seabourn and Regent fleets.

One of the best Cruise Lines

By: Roe


Reviewed on: 07 May 2017

I always enjoy traveling with Crystal -they take care of you from the minute you step on the ship. I just enjoyed by 16th cruise with the cruise line and looking forward to many more trips.
Travel Advisor:  Dan Twomey

Crystal Cruises

By: Roe


Reviewed on: 07 May 2017

I've enjoyed the Symphony over many cruises but I like there other ship also, which I will be traveling with in November. I know after numerous cruises with Crystal Cruise Line that I always look forward to joining them. This last trip had many sea days which I enjoyed thoroughly I am looking forward to my nest cruise with them.
Travel Advisor:  Dan Twomey

SYMPHONY

By: R.D.


Reviewed on: 26 May 2017

GREAT ALWAYS A GOOD TRIP WITH CRYSTAL GOOD FOOD GOOD ENTERTAINMENT SOFT BED
Travel Advisor:  Leah Bergner

The Symphony is our favorite destination!

By: Pat Rose


Reviewed on: 28 May 2017

We always have a great time on the Symphony. The accommodations, the food, the staff and service are all first rate. And we especially enjoy the Voluntourism opportunities.
Travel Advisor:  Michael Kempinski

Crystal Symphony in Asia

By: Burt Hixson


Reviewed on: 31 May 2017

This is my third cruise on her, and she is one of 33 ships I have cruised. With out a doubt about the best in Service, Warmth, Food, Amenities, and overall enjoyment of any ship. Yes some ships might have better food, or better entertainment, etc, etc. but for the total package, there is nothing That I have cruised any finer than the Symphony.
Travel Advisor:  Phyl Andersen

Crystal review

By: Gene


Reviewed on: 19 Jun 2017

Trip was good. Excursions for this trip were not very enticing but a number of the stops were quite interesting.
Travel Advisor:  Michael Kempinski

Fab trip to Iceland and beyond

By: m


Reviewed on: 17 Jun 2017

Great with two major exceptions 1) dinner seating --archaic process of only 2 seatings. Very constraining. 2) Standard room size is much smaller than Seabourn, Silverseas and Regent.
Travel Advisor:  Linda Terrill

Symphony

By: Desert Dame


Reviewed on: 17 Jun 2017

I have been on it for 67 cruises so I guess I like it a lot
Travel Advisor:  Stephanie Chappelle

My cruise on Crystal

By: JM


Reviewed on: 28 Jun 2017

I have cruised other lines before but this was my first time on Crystal. It is a 5 Star line. The food and the service were superior. My state room was very nice and the bed was comfortable. We would definitely cruise with Crystal again.
Travel Advisor:  Rick Johnson

Disappointing

By: Jo


Reviewed on: 17 Jun 2017

The prices keep increasing, and the amenities decreasing. The masses seem happy with the ship. We've been traveling with Crystal over 20 years and see the changes. The disembarkation was a disaster - a couple of totally incompetent employees. Biggest disappointment was that everything seemed to be a profit center for the ship. "All Inclusive" is only partly true.

Another good point for Crystal!

By: Daniel & Pilar


Reviewed on: 26 Jul 2017

We just sent a Cruise Ship review to Gina Morovati. Please ask her for details.
Travel Advisor:  Gina Morovati

crystal Symphony Exceeded Expectations

By: Californiajack


Reviewed on: 01 Jul 2017

We had heard about the great food, and that was 100% true, but that was not all. Our seating preferences were handled very nicely, with opportunities to sit with enrichment speakers and the Vice Captain's table but best of all we found new friends who joined us at the specialty restaurants and shore excursions and with whom we plan to continue to stay in touch. We were also impressed how every question or request was professionally handled with patience and follow up to ensure we were completely satisfied. They remembered our preferences, greeted us by name, and made us feel completely at home. The ship was smooth, nicely appointed and maintained with excellent entertainment. All nicely done!
Travel Advisor:  Ileana Weingart

Total luxury and great hospitality

By: 1st CCruise


Reviewed on: 01 Jul 2017

We have been on 3 other cruise lines and Crystal is by far the best in terms of ambiance, service, quality of food and entertainment. Everything went smoothly from transfers, embarkation, check in, excursions, events on board, port experiences, stateroom comfort, ship layout, disembarking, etc. all the ship staff are friendly and extremely helpful. They really give you personal service from day one.
Travel Advisor:  Eiko Yamamoto

Baltic cruise

By: Wes


Reviewed on: 04 Jul 2017

Excellent experience- service, people, food, accommodations, entertainment. We were completely spoiled.
Travel Advisor:  Leah Bergner

Crystal Symphony

By: m


Reviewed on: 18 Jul 2017

We enjoyed our time on the Crystal Symphony. We found it to be perfectly adequate, even though it is due for renovations this fall. I liked the understated decor of this older ship rather than the glitz and sparkle of some of the newer ships. It was also very quiet which we like - as it was only about 2/3rds full. For the most part, the meals were quite good . All the waitstaff were very attentive, especially in Prego. My husband really enjoyed the lectures by the astronaut, Tom Jones. The ship had some great excursions such as the Evening at the Catherine Palace and the Reichstag Dome and Luncheon Tour. Many tours were quite pricey, but thanks to our travel advisor and Virtuoso we were able to get OBC, which helped a lot.
Travel Advisor:  Rich Korb

Crystal Symphony

By: Bev


Reviewed on: 06 Jul 2017

We love Crystal, and especially the Symphony since we have cruised on her many times since 1997. The staff and crew are very caring and will do anything to make the guests more comfortable. The entertainment, food, activities, and accommodations were all excellent.
Travel Advisor:  Barbara Weber

Beautiful experience

By: GA Travelers


Reviewed on: 26 Jul 2017

We loved being on the Crystal Symphony. What a luxurious way to travel. Renovations are being made to the ship soon and we cannot wait to travel on the even more beautiful Symphony. There are many dining choices and they are all delightful. The best part of our sailing experience was the superb crew- so friendly, helpful and professional. We loved our time on the ship!
Travel Advisor:  Bitsy Clayton

Symphony is still good

By: Passenger


Reviewed on: 16 Aug 2017

it is wonderful time and experience in Crystal Symphony as we had before.
Travel Advisor:  Samuel Spencer

Crystal

By: Woody


Reviewed on: 10 Aug 2017

We have now 21 cruises with Crystal and are looking forward to many more. In fact we have two scheduled in the next11 months. The food and entertainment are second to none. The staff is wonderful at all levels. We love the fixed seating for dinner and hope that option will continue. One of the real highlights of any cruise with Crystal is the relationships that are developed with the Crystal staff particularly in the dining area. We do not want a different wait staff each night for dinner ! It would lessen our enjoyment with Crystal enormously.
Travel Advisor:  Glenda Owen

Alway Great

By: Mary


Reviewed on: 12 Aug 2017

Beyond expectations.
Travel Advisor:  Jon Sutter

Cruise Ship

By: Ro


Reviewed on: 22 Aug 2017

We loved the ship. Everyone on the ship was pleasant and helpful. Food, accommodations and staff were great as were the speakers, lectures, entertainment., etc.
Travel Advisor:  Judy Kotkin

Great Itineray, Great Food, Great Service

By: Bonbon


Reviewed on: 19 Aug 2017

We had a fantastic time aboard the Symphony. There was something to do all day from great excursions, to lectures, classes and entertainment . The food was exceptional in the Dining Room, Grille and specialty Restaurants. We had such a wonderful time we didn't want to get off the ship!
Travel Advisor:  Sarah Fitzpatrick

On Target

By: Crystal II


Reviewed on: 22 Aug 2017

Crystal is an excellent line. Cruise was fine but there were a few problems. Service was 8 out of 10.

Continued excellence by Crystal

By: TP


Reviewed on: 30 Aug 2017

We often sail with Crystal and found this trip on the Symphony to be as others have been - great food, service, entertainment, and overall luxury.
Travel Advisor:  Leah Bergner

Favorite Ship

By: Randy & Mary


Reviewed on: 28 Aug 2017

We have travelled on Crystal Symphony 3 other times and we are never disappointed. The ship is always spotless and it always has enough changes to make it feel fresh each time.
Travel Advisor:  Vivian Leonard

British Isles

By: Larry Howell


Reviewed on: 02 Sep 2017

Excellent. Great service and memorable shore excursions. We will stay with Crystal. In fact we have booked another river cruise on the Mozart next year.
Travel Advisor:  Gina Morovati

Eager to See Scheduled Updates

By: Nanata


Reviewed on: 18 Sep 2017

First time on Symphony after 4 cruises on Serenity. Stateroom seemed more spacious, and has shower separate from tub, although ship overall seemed/is smaller than her sister. Food and service excellent. Library space too small; lacks comfortable seating for reading for more than about 15 minutes and located in a very busy area. Early on cruise air conditioning in public areas was so cold that we spent about 2 minutes at one of the evening shows and no time in the library. Computer center was unable to connect with our "cable-based" email, so we were without it for almost 2 weeks, despite the fact that the hotels we stayed in had no problem.
Travel Advisor:  Leah Bergner

Small cabins

By: First Timer


Reviewed on: 12 Sep 2017

Excellent service. Good food. Speciality restaurants could be better. Lido deck outstanding. Afternoon tea weak.
Travel Advisor:  Michelle Harvell

Excellent Trip

By: vsb


Reviewed on: 14 Sep 2017

We had a wonderful experience. My only criticism is that the crew could have been more considerate when our luggage did not arrive. We asked for toothbrushes and they said we could purchase them. I thought that was a bit rude! They finally gave us an amenities kit. One had a toothbrush and one did not. Aide from the luggage problem, the trip was wonderful. The crew was very friendly and they tried to accommodate us in every way.
Travel Advisor:  Diane Ritchey

Crystal Symphony Excellence

By: vsb


Reviewed on: 14 Sep 2017

The ship is clean . The staff were exceptionally friendly. We enjoyed every minute of the trip.
Travel Advisor:  Diane Ritchey

ship

By: kevin wolman


Reviewed on: 16 Sep 2017

The ship was wonderful and unfortunately for us it is going into drydock this month for a total renovation. The staff is wonderful as usual and we had a great time on our fifth cruise with Crystal
Travel Advisor:  Christie York
Not Recommended

Crystal not the same anymore

By: Texas gram


Reviewed on: 27 Sep 2017

Poor service at breakfast and lunch. Some rushed dinners at night in Dining Room. Little things missing like cold cloths or drinks whdn returning from long all day excursions in hot climate ports. Shuttle service not available in each port and many dicks were in the industrisal center of the port. Port speaker out of date with facts.
Not Recommended

Symphony not as good as in past

By: Texas gram


Reviewed on: 27 Sep 2017

Poor service in the Lido. Worst martini we ever had in one of the bars. Nobu atill very good. Food was excellent. Poor service by wine stewards. They know little about their wines and did mot offer tastings before they poured.

Time for Changes

By: Carolyn


Reviewed on: 02 Oct 2017

It is always wonderful to be onboard The Crystal Symphony. The staff and crew always make one feel very welcome. I like the all inclusive and the Ambassador Dance Host program is the biggest reason I continue cruising on that ship.
Travel Advisor:  Stephanie Chappelle

a fine experience

By: Barbara


Reviewed on: 04 Oct 2017

Sailing on Crystal is always a wonderful. The staff, facilities, food, enrichment are all superior.
Travel Advisor:  Michael Kempinski
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Not Recommended

Cruise problems

By: Cruisedout


Reviewed on: 27 Sep 2017

Food and most service were good. Did not care for being forced into a specific dinner time, although the guests we were seated with were fine. Suites were unusually small. Problems came when my wife became ill. Ship's doctor diagnosed pneumonia and we were rushed off the ship as though we had the plague. Ship then told friends that we were not passengers and refused to tell them what happened. This was our second less than wonderful Crystal cruise. Would not use them again.

Review ship

By: NN


Reviewed on: 29 Sep 2017

We had a very good time. Will be curious to see what the ship looks like when she come out of Bremerhaven where she is being refurbished. Hope they will offer regularly casual dining on deck 11.
Travel Advisor:  Liora Manilof

Mediterranian

By: Miss Roxanne


Reviewed on: 12 Nov 2017

Wonderful trip. Ship was just out of drydock, so there were a few glitches, but all in all, Crystal has been a wonderful cruise line to enjoy.
Travel Advisor:  Bitsy Clayton
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Not Recommended

Symphony

By: MJE


Reviewed on: 11 Nov 2017

Initially, there were problems. The ship was in dry dock and this was the first voyage. The first 2 days we did not have hot water. The laundry room on the 9th floor was not operational for about 5 days. Lots of folks using the 8th floor laundry room. Anytime we asked folks at the front desk a question about the hot water, laundry room, they did not have any answers. Seems leadership was not keeping their folks informed. Eventually we had a good time, but the initial hassle did not allow for a good start to our vacation. The wait staff, cabin attendant were all super. I am not sure we will cruise with Crystal again.
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New Sumphony

By: Jan


Reviewed on: 10 Nov 2017

The new Crystal Dymphony is improved with gorgeous reimagining of Silk restaurant and larger Penthouse suites and new carpets. The expansion of travellers us less than satisfactory and reflects in less attentive service. Entertainment is top quality and onboardsgopping superior.
Travel Advisor:  Diane Ritchey

Happy Cruiser

By: Happy Traveler


Reviewed on: 06 Dec 2017

I am very much a fan of Crystal Cruises. This was my second long cruise with them, this time from Rome to Dubai. It was an outstanding trip on the Symphony. Everyone aboard is geared to keeping you happy and safe, concerns are addressed promptly; the ship is kept very clean, excellent service, and delicious food options. I can hardly wait to book another trip with Crystal.
Travel Advisor:  Vivian Leonard
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Another Crystal Superb Adventure!

By: Giorgio


Reviewed on: 29 Nov 2017

Sailing on Crystal is always the very best! From the expertise of the crew to the ambiance, service, food, and excursions, I don't know how you beat Crystal! Hope the new President carries on the traditions.
Travel Advisor:  Eiko Yamamoto
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Great Experience

By: Suzy


Reviewed on: 30 Nov 2017

The ship is beautiful, the service was great. Entertainment was a true ENTERTAINMENT. The lectures were well selected, including the presenters. The staff was so welcoming we really felt they wanted us on the ship. They made us feel important. We felt like we are family. I do not even want to talk about the amazing food, and oh those pastries.... This was one of the best, if not the best cruise experience we had.
Travel Advisor:  Nathalie Liu
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Top of the Line Luxury

By: June


Reviewed on: 29 Nov 2017

Having cruised with other lines, we were blown away with the difference in quality and attention we received. My only regret is that we did not discover Crystal sooner.
Travel Advisor:  Toni Lanfrank
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Middle East

By: Daga X


Reviewed on: 29 Nov 2017

Terrific!! Great food and wonderful service. Great speakers and lecture content
Travel Advisor:  Denise Sullivan
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Symphony

By: BobR


Reviewed on: 05 Dec 2017

Very good. Still not thrilled about “open” seating
Travel Advisor:  Jessica Griscavage
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best

By: tigerman


Reviewed on: 29 Nov 2017

Outstanding as usual. Renovations were nice, but did encounter some problems with the AC and light switches. Meals were good, and entertainment truly of a Broadway show. Personnel at all levels very responsive to our needs and made us feel very much at home. Easy to see why Crystal is the best.
Travel Advisor:  Ruth Turpin
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Crystal

By: muffin


Reviewed on: 06 Dec 2017

We have traveled Crystal before, so knew what to expect, and we were NOT disappointed . All good.
Travel Advisor:  Debbie Reimer
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Crystal Symphony

By: blondey


Reviewed on: 30 Nov 2017

The ship was a bit large for my preference , but , nevertheless, well run & quite accommodating.The entertainment & educational lectures were top notch ! My one main complaint would be the lack of proper signage on the ship . How easy it would be if they simply labeled every room/space/venue with an "A" or "F" ( Aft or Forward ).It takes days (Weeks ) to remember which end of the ship that you are on and which end of the ship is your destination !!! Oh , yes...... the air conditioning was not up to par ! Many times we were hot/warm .
Travel Advisor:  Ruth Turpin
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Ship

By: Buckwheat


Reviewed on: 19 Dec 2017

Everything was excellent, good entertainment, good lectures, good movies and nice dance floor. The food was good, but not great.
Travel Advisor:  Michael King
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Not Recommended

Crystal not kCrystal anymore

By: joan


Reviewed on: 02 Jan 2018

Not at all as great as it use to be about 2 1/2 years ago. Main Dining was horrible. We ate there 3 times before we gave up. Service abominable. . On formal nite we waited almost an hour before a wine steward or waiter came to the table. Most food was tasteless This was not the Crystal that I have been on about 30 times However the crew up on Lido were just as great as they always were and i liked the addition of the brazillian and chinese restaurant. The Shops really did'nt much that was appealing . We went through some pretty rough seas many days and I barely could take a shower less wash m y hair I do not think the stabilizers were even used. This was not the Crystal ship that I have loved so much especially for its wonderful service. Crystal has lost me next trip will be with other cruise lines
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CRYSTAL SYMPHONY SHIP

By: LIZ


Reviewed on: 04 Feb 2018

WONDERFUL, THE BEST
Travel Advisor:  Ursula Pearson
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Symphony or Serenity...they are both equal and great!

By: Kingo


Reviewed on: 27 Feb 2018

Our last trip aboard the Crystal Symphony was better than ever. Absolutely impeccable service. The food is even better than before, if that’s possible. Can’t wait to go again.
Travel Advisor:  Eiko Yamamoto
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Feb trip Australia \ New Zealand

By: Shelly


Reviewed on: 09 Mar 2018

FABULOUS trip on Symphony Crystal from Syndey Australia to Auckland New Zealand
Travel Advisor:  Michelle Andersen
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Cruise Review

By: Jerry


Reviewed on: 19 Mar 2018

This was my first cruise. It will not be my last. The service, the staff, the dining, the entire experience was first rate. Everyone we encountered affiliated with Crystal was friendly, courteous, and helpful. The food and beverages were outstanding. The entire ship was impeccable. The sailing staff was very capable. I simply cant say enough about the entire experience. I look forward to our next trip. Next time, I think we will try and upgrade our room. Also, I do think that the gym staff and the spa staff tried a bit too hard to sell additional product. They are good at what they do but I could do without the hard sell.
Travel Advisor:  Ellen Goldman
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My Very Favorite Ship

By: Carolyn


Reviewed on: 12 Mar 2018

It is always wonderful to be on Crystal Symphony. All of the personnel on board make me fell welcome and very special. Why would I travel on any other ship?
Travel Advisor:  Stephanie Chappelle
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Don

By: Don


Reviewed on: 10 Mar 2018

Great Ship... enjoyed
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First class

By: Anonymous


Reviewed on: 04 Apr 2018

Fabulous food and sensational service. Best cruise line we’ve ever experienced (Celebrity, Holland America, AMA, Viking)
Travel Advisor:  Kathy Wilton
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Not Recommended

Horrible Suite Experience on Crystal Symphony

By: TravelNC


Reviewed on: 28 Mar 2018

We did not enjoy the ship as it is an old ship. Even though Crystal touted a recent major overhaul of this ship last Fall, it does not seem that our Penthouse Suite with Balcony (the second most expensive category) went through any renovation. The bathroom shower leaked badly and had bad rusted corners that could not have just appeared since the renovation. The suite had poor air conditioning and the air never got cold in the two weeks that we occupied the suite. The suite actually is not a suite but a large room where the bedroom and the living room are separated by drawn curtains, but the bedroom has no air vents so you can't close the curtains. Deck 12 is entirely covered by AstroTurf. When it rained which it did almost daily, large water puddles are collected on the AstroTurf, therefore, your shoes, feet and clothes would get wet if you walk around the deck. It is the only open deck with unobstructed views. However, the staff is exceptional who cater to your comfort & requests.
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Great cruiseline

By: La Miller


Reviewed on: 12 Apr 2018

Crystal is a wonderful cruiseline. The ship is lovely and has attractive public areas and comfortable cabins. Their personnel are all committed to making sure each passenger has a good time. They offer a variety of food venues and will accommodate special requests. The lecturers were superb. The entertainment team had many different shows that they performed. Once you sail with Crystal, you will return.
Travel Advisor:  Sheryl Graddon
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Not Recommended

Sad Executives are Ruining Cruise Line

By: alice1


Reviewed on: 07 May 2018

The staff on Symphony is outstanding and go above and beyond to make their passengers happy. However, the executives at Crystal are making it very clear that they are not interested in having "older people" sail on their ships. I have been sailing on Crystal for over 20 years and I find this disheartening.
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I Love It!

By: Carolyn


Reviewed on: 14 May 2018

I have been on 73 Crystal Cruises and have several more booked. It is a very friendly ship and now feels like my second home.
Travel Advisor:  Stephanie Chappelle
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Client

By: Penny Callas


Reviewed on: 06 May 2018

I absolutely loved Crystal Cruise line. First class food, services, excursions, and accommodations. Loved everything about my trip!
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Ultra-Luxury on Crystal

By: TheTraveler


Reviewed on: 31 May 2018

Despite being an "older" ship, Crystal Symphony is in outstanding shape. The public spaces are gorgeous. You always feel pampered and well taken-care of while sailing with Crystal. The only drawback is that the cabins are relatively small, but since there is so much to do (enrichment activities, lectures, entertainment, etc.) and since the public spaces are so wonderful, you will probably rarely be in your room except to sleep, shower and dress. The food on Crystal is at least that of a one-star Michelin restaurant (closer to two stars). The specialty restaurants are superb. Service in all of the dining venues is outstanding. Crystal is truly a six-star cruise line!
Travel Advisor:  Joyce Krichman

Review

By: TwinB


Reviewed on: 26 May 2018

Although I became ill and spent a day in the Medical Office, I enjoyed the ship and the Big Band Theme. Wonderful music and dance classes
Travel Advisor:  Liz Nixon

Big Bands, Ball Room Dancing and other fun stuff

By: CR


Reviewed on: 01 Jun 2018

Fantastic. There was a Big Band on the ship and Ambassadors on the ship for ballroom dancing. It was Great. Also the computer classes provided by the McQueens were very informative and fun. They are a great couple. DJ Dyna was very nice and provided Motown Oldies to dance to on my Birthday
Travel Advisor:  Liz Nixon

Cruise

By: Teenie


Reviewed on: 29 May 2018

Awesome! I would recommend and I plan on traveling with Crystal again.
Travel Advisor:  Liz Nixon

Just simply incredible

By: Harry B


Reviewed on: 31 May 2018

Absolutely incredible. Staff was incredibly attentive and saw to every need.
Travel Advisor:  Bitsy Clayton

wonderful

By: ME


Reviewed on: 08 Jun 2018

Great Very relaxing
Travel Advisor:  Diana Traficante

Great Ship and crew

By: Jerry


Reviewed on: 17 Jun 2018

Recently out of refurb. Great Ship and crew!
Travel Advisor:  Toni Lanfrank

Top Notch

By: JuneR


Reviewed on: 08 Jun 2018

Fantastic!! Crystal Symphony never disappoints. We have traveled on this ship so many times that the staff remembers us. It's coming home to family. We have always received the best of personal care and couldn't ask for more.
Travel Advisor:  Toni Lanfrank

Incomparable

By: Rich


Reviewed on: 09 Jun 2018

In the past we have cruised on 7 different cruise lines. None compare to Crystal and our favorite ship is the Symphony. It is the ideal size. It is large enough to provide recent released movies in a plush theater, outstanding evening entertainment, superb lectures on a variety of subjects, very good classes in photography, technology and other subjects. Yet is small enough to provide the best personalized service we have received on a cruise. We no longer search for destinations but rather ask ourselves, "Where is Crystal going next?"
Travel Advisor:  Laurie Valdez

alaska

By: rocky


Reviewed on: 14 Jul 2018

This was our first cruise. Service and amenities were excellent. Speakers and shows first rate and very enjoyable. Appreciated the newsletters every evening, so we could choose our activities for the next day.
Travel Advisor:  Eiko Yamamoto

Alaska symphony

By: tropicalcourts


Reviewed on: 17 Jun 2018

As you know, we had a wonderful time on the Alaskan Crystal Cruise with friends. They had a wonderful time, also. Unfortunately, there were a few circumstances that left us a little unsettled and not completely satisfied, as we did not get the full Crystal Experience. After traveling with Crystal several times in the past few years, I hold them to a very high standard and there are many times that they exceed my expectations in more ways than one. While Crystal is still our number one choice for vacation, please consider the following issues. 1. We love the 7th floor; however, there was an awful sewage like smell for the duration of our cruise. 2. Our room and our friends room did not have hot water for 6 of the 7 days. It was reported on the very first day; however, the maintenance worker did not get to it until the night of the 6th day. The water was not draining when we did shower and it was quite uncomfortable.
Travel Advisor:  Rich Korb

Crystal

By: First time


Reviewed on: 17 Jun 2018

Had a wonderful time,service was excellent.
Travel Advisor:  Rich Korb

Crystal

By: VRS


Reviewed on: 17 Jun 2018

Very good, excellent service.
Travel Advisor:  Kim Schneider

Symphony in Alaska

By: Stu


Reviewed on: 23 Jun 2018

Our group of 11 had a wonderful experience aboard Symphony. Thanks to Melissa at Cruises Etc. in Fort Worth we had excellent arrangements and had no issues to resolve. Having cruised with Crystal before, we knew what to expect and thoroughly enjoyed all aspects of our journey.
Travel Advisor:  Ruth Turpin

Alaska and the Yukon

By: fran ito


Reviewed on: 02 Jul 2018

It was a wonderful cruise sailing with my daughter. I have sailed on Crystal Symphony many times but this was my daughters very first time and she loved it. She thought the food was exceptionally good, the service, the spa, the friendliness. We loved our state room person and all the staff on board were very helpful. Took dance lessons, I loved dancing with the Ambassadors, attended all the lectures sessions and loved the renovation of the Symphony...its like a breath of fresh air.
Travel Advisor:  Eiko Yamamoto

The Only Way to Cruise

By: Sheree


Reviewed on: 03 Jul 2018

As seasoned travelers we've reached the point where cruising is the most comfortable and easy way to go. As high-end travelers meeting these expectations are sometimes challenge. Crystal Cruise Line had met them on every level. We now only cruise with Crystal.
Travel Advisor:  Judy Ruttenberg

EXCEPTIONAL SHIP

By: WENDY from MIAMI


Reviewed on: 04 Jul 2018

Six different people travelled in our group with six different desires. Each and every one of us had a cruise of a lifetime! The ship catered and met each and everyone of our desires and needs.
Travel Advisor:  Catherine Parkin

Crystal Symphony

By: Lisa


Reviewed on: 12 Jul 2018

Absolutely wonderful!
Travel Advisor:  Sarah Lee

old gal is still great

By: Mrs J


Reviewed on: 17 Jul 2018

The Symphony was refurbished/remodeled in October, 2017, and we sailed in July, 2018. We enjoyed the changes made to the ship and we very happy the service remains the very best despite what we had recently read online in critcal reviews.
Travel Advisor:  Sharon Whiting

My ship 🚢

By: Ann


Reviewed on: 21 Jul 2018

It was extraordinary. The food, the service, the crew, the entertainment — cannot be beat.
Travel Advisor:  Liz Nixon

Favorite ship

By: Rich


Reviewed on: 21 Jul 2018

The Crystal Symphony is our favorite ship in our favorite cruise line. Having sailed on 7 other cruise lines, none can come close to comparing for the quality of service, lectures and entertainment. Oh, did I mention the quality of the food?
Travel Advisor:  Laurie Valdez

Hawaii

By: Ken


Reviewed on: 05 Aug 2018

It was excellent. I learned about wonderful things below the surface of the ocean and mars. The entertainment was of Broadway caliber and I slept peacefully each night. The food is enough to consider me spoiled. Fantastic guests to share the journey with.
Travel Advisor:  Nancy Borzino
Not Recommended

This is not a”6” star ship

By: Travelers


Reviewed on: 13 Aug 2018

Cabins small and uncomfortable. Air conditioning has a mind of its own. Mostly cold no matter the setting. Draperies need replacement . Food doesn’t live up to its so called reputation.

Crystal Symphony

By: Maggie


Reviewed on: 28 Aug 2018

Most enjoyable relaxing cruise, enjoyed every moment of it!
Travel Advisor:  Coleen Noble

Outstanding cruise

By: Gentledragon2


Reviewed on: 17 Aug 2018

Our first Crystal and cruise and it was simply wonderful. Outstanding food, service and entertainment. Looking forward to the next cruise.
Travel Advisor:  Leah Bergner

First cruise on Crystal

By: Elf


Reviewed on: 15 Aug 2018

We had a wonderful vacation on Crystal Symphony! The crew was welcoming and always ready to help. The service was excellent, beyond our expectations. We enjoyed the smaller size of the ship compared to larger ships we have been on in the past. The ship was modern and clean, and easy to navigate. I had two wonderful massages. The food selection and quality was outstanding! We already have another cruise booked on the Crystal Symphony!
Travel Advisor:  Sally Shekane

Cruised on Crystal Symphony

By: George


Reviewed on: 07 Sep 2018

It was an enjoyable cruise. The services provided were great. The enrichment lectures were excellent. We enjoyed the lectures immensely. The quality of food served was very good. The preference of which cruise ship to cruise on is a very personal thing. It depends on itinerary, level of service and luxury desired, the clienteles (passengers on the ship), the layouts and set-ups of the ship, the price and inclusions. For us, this cruise confirmed our belief that Viking Ocean cruises suit our preference the best. We were more active (enjoyed the wonderful spa and thalassotherapy pool facilities) and relaxing (at the upper level of the Explorers' Lounge) on the Viking Ocean cruise. Having said that, there is nothing bad about Crystal Symphony either. A couple of the Crystal staffs treated us like friends.
Travel Advisor:  Sheilah Benoit

Crystal Panama Cruise

By: Travel lover


Reviewed on: 08 Sep 2018

Crystal had 9 special speakers to keep us busy during the days at sea. Their entertainment was wonderful. The service, food and wine were great as usual.
Travel Advisor:  Jon Sutter

Panama Canal

By: Linda from Martinez


Reviewed on: 18 Sep 2018

The Panama Canal cruise is a wonderful cruise especially if you enjoy sea days. The Symphony has the best crew. We have sailed on her many times and the crew remembers who you are and what you like. The food is very good and cuisines are varied. The entertainment and guest speakers were all exceptional. I loved this trip and would highly recommend. Also going through the Canal is very educational.
Travel Advisor:  Michael Kempinski

ship

By: Elder Pines


Reviewed on: 11 Sep 2018

good, dining room was dark and stateroom small, crew was excellent.
Travel Advisor:  Mark Simoes

I Love Crystal

By: Carolyn


Reviewed on: 07 Sep 2018

Crystal Cruises are the best. One always feels welcome by all of the personal on the ship. They all seem to know my name and are very friendly. There are always plenty of activities on the ship. Something for everyone.
Travel Advisor:  Stephanie Chappelle

It is always good being on a Crystal ship. I can not wait until the next cruise

By: Barbara


Reviewed on: 14 Sep 2018

Wonderful lectures, great service, delicious food
Travel Advisor:  Michael Kempinski

Chrystal is the Very Best!

By: MacKellar's


Reviewed on: 07 Sep 2018

Every minute aboard the Crystal Symphony was wonderful! At the end of our three week cruise, we didn't want to leave. Every crew member was friendly, attentive, and capable. The program was varied and interesting. The entertainment was top notch. The food was delectable; and there were varied choices of dining areas. The other travelers were friendly and polite. I think Crystal brings out the best in everyone!
Travel Advisor:  Leah Bergner

Crystal Symphony

By: Gracie


Reviewed on: 26 Sep 2018

Having travelled on Crystal seven times before this trip, I am always pleased with this line. New to me were the new type of menus. Classic food but in edible proportions and their new modern menu ( I prefer the “light” menu they used to offer.). No big buffets which was fine. Lunch upstairs could have been open until 2. Shows were fine. Some good, some just ok. No need for the big productions. Enjoyed the computer lessons. Service in room and food was great!
Travel Advisor:  Michael Kempinski
Not Recommended

Disappointed Traveler

By: Noel S.


Reviewed on: 30 Sep 2018

The penthouse was very nice, with excellent butler and housekeeping service was also excellent. The entertainment was mediocre at best and the dining room food also mediocre.

happy

By: Uncle M


Reviewed on: 06 Oct 2018

Outstanding. We cruise on Crystal ships exclusively now. The size, the on board programs and most of all the crew and staff are the best. When on board we feel that we are with family.
Travel Advisor:  Diane Goff

Symphony

By: Cheri


Reviewed on: 01 Oct 2018

Beautiful ship with excellent service and attention to details. The renovation turned out wonderful. Staff was personable and friendly. No matter which dining area you were in, it was first class. Great excursions, too. The entertainment was different everyone and topnotch.
Travel Advisor:  Rick Johnson

Cruise Montreal to NY

By: MandJ


Reviewed on: 08 Oct 2018

The time aboard was great. Our only complaint---when you disembark the last day, there is no one to help you with luggage. The crew is now interested only in the new passengers coming aboard.
Travel Advisor:  Patty Perry

Canada

By: Gigi


Reviewed on: 02 Oct 2018

As always it was a “Crystal Experience”. Great food, excellent service and very caring crew.
Travel Advisor:  Leah Bergner

Crystal Symphony

By: Mr. Brit


Reviewed on: 13 Oct 2018

Not our first time aboard the Crystal Symphony and would recommend it to anyone.
Travel Advisor:  Lynda Johnson

Boat

By: Harley


Reviewed on: 14 Oct 2018

It was amazing!! We loved everything about it from the service to the Broadway style shows to the food and fashion shows and speakers, bridge lessons. The entire crew was all was smiling and eager to please......We loved our itinerary except for St John. Would rather have had an extra day in Bar Harbor or Quebec City..... Would recommend Crystal for sure!
Travel Advisor:  Lynne Adams

Terrific Ship

By: TJ


Reviewed on: 29 Oct 2018

The Symphony is a wonderful ship. The stateroom was comfortable, clean, brand new furnishings and fittings and well laid out. The service was attentive and complete. The staff person who attended our room greeted us almost every morning and kept the room spotless. Restaurant staff was excellent - the food quality was superb and one server learned our names and made it a point to wait on us whenever possible. His name was Jonathan and his personal attention made us feel at home. The entertainment was top quality, and the lounge and common areas were plush and comfortable. I loved the fitness center, good space to stretch and work out and great choice of equipment. The talks on board were informative and interesting. Amenities like the library and computer center were standouts. All in all, a great package.
Travel Advisor:  Ruth Turpin

St. Lawrence Seaway

By: George


Reviewed on: 22 Oct 2018

As always with this line everything is A+
Travel Advisor:  Carol Terhune

evaluation

By: billy


Reviewed on: 22 Oct 2018

Many small disappointments. Ex: far too causal dress of Dining Room head waiters. Lobster night was a shocking disappointment with the appearance of the so called lobster so small, not in a shell, that it looked like a large shrimp. A couple of the shows were far below former standards (man who did Rocket Man's second show wore a rag around his head, jeans with holes, and the orchestra with jeans and no ties). However, the former Letterman singer was wonderful. Many other small things are gone, and overall a disappointment to ones that remember the Crystal of the past.
Travel Advisor:  Ruth Turpin

Crystal Symphony

By: sunny


Reviewed on: 22 Oct 2018

Service was excellent! Ship was always clean and well maintained.
Travel Advisor:  Julie Garcia

Review of Crystal Symphony Cruise Ship

By: Sandy


Reviewed on: 03 Nov 2018

It is a lovely ship. Good entertainment and food. Good alternative restaurants. All inclusive. I was on for 26 days.
Travel Advisor:  Gillian Clark

Ship Experience

By: mimi


Reviewed on: 03 Nov 2018

Rating: We would have liked to be seated at group tables for meals. We did not meet other travelers on this trip. I fell on the second day, breaking a bone in my right shoulder. The x-ray taken on the ship was not interpreted correctly, and I was told "no bones broken". So I stayed aboard for the whole trip instead of going home for more complete care. Did not enjoy this cruise. Rating: C
Travel Advisor:  Jesse Taylor

RT Frisco / Hawaii

By: AM Guru


Reviewed on: 03 Nov 2018

I usually travel Crystal since they never disappoint in their service, food, accommodations, entertainment, lecturers, etc.
Travel Advisor:  Gillian Clark
Not Recommended

maybe

By: Steffa


Reviewed on: 31 Oct 2018

ship had more rock and roll than i expected. very uncomfortable for a person w some balance issues. really enjoyed the dance hosts. deficient in customer service. they would not give me an ext. cord so i could use my water flosser. some garbage about not being safe. (Hey, these are made to be used near water... in bathroom.) bought 1 at first port, but didn't expect to have to spend the time, etc, going to buy it. BTW, had called crystal month before cruise and told there would be no problem. Holland America gives me 1 in less than 15 minutes after request. Some food excellent. some not. small selection in shops; prices too high, esp for toiletries. Really enjoyed the lecture series.

YOU ASKED

By: JOE


Reviewed on: 31 Oct 2018

Somehow I booked a penthouse suite and will never cruise unless again unless I have the same category
Travel Advisor:  Diane Ritchey

Like going home

By: LJ.


Reviewed on: 22 Nov 2018

Being aboard the Crystal Symphony is like our home away from home. Staff is always so helpful and friendly. It's a wonderful feeling when staff recognizes us and calls us by name. It's like going home.
Travel Advisor:  Toni Lanfrank

First Class

By: Dan


Reviewed on: 31 Oct 2018

First time on Crystal but not the last. Oustanding service and accommodations. Staff were best encountered on any cruises we've been on. Butler service excellent.
Travel Advisor:  Lena Brown

our cruise

By: maxine and herman


Reviewed on: 31 Oct 2018

Except for the weather - delightful
Travel Advisor:  Kym Harrell

Another Amazing Experience!

By: John and Kathleen Bagley


Reviewed on: 15 Nov 2018

This was our third Crystal cruise and first on the Symphony. As with past experiences, this 14 day adventure was as delightful and flawless as humanly possible. We were celebrating our 40th wedding anniversary and took full advantage of the superb photographic talents of the traveling Scottish pro John Parris made available by the top-tier Crystal organization. Of course, we will be back!
Travel Advisor:  Gina Morovati

Great!

By: Diane


Reviewed on: 14 Nov 2018

A delight and I felt the crew only wanted us to be happy!
Travel Advisor:  Leah Bergner

Beautiful Update of the Symphony

By: cruiser


Reviewed on: 15 Nov 2018

After three years, this was my first cruise back on the Symphony. I was welcomed back by many crew members who remembered me. All the food in the new restaurants was delicious.
Travel Advisor:  LynnDee King

Colonial charms

By: pat


Reviewed on: 14 Nov 2018

Enjoyable. Great
Travel Advisor:  Liz Nixon

Luxury travelling

By: Peanuts


Reviewed on: 22 Dec 2018

One of the nicest things about travelling with Crystal Symphony and Serenity is that you never feel crowded. There is plenty of room in the public areas for lounging around the pool, watching the shows or dining areas. Stateroom also very comfortable and service is tops.
Travel Advisor:  Jay Johnson

Only excellence

By: George


Reviewed on: 24 Dec 2018

Well like a prince every time I cruise with the Symphony and many of the crew members remember who you are
Travel Advisor:  Carol Terhune

Crystal Symphony

By: DK


Reviewed on: 22 Dec 2018

We had a great time. The jazz cruise 🚢 was perfect before Christmas. The all inclusive package made it very easy. Great service wonderful food choices. Comfortable room. Well planned library 📚 We greatly appreciated our Virtuoso party and ship credit. That was very generous Thank you 😊 to Diana for making it all happen start to finish. The Hotel Mazarin in New Orleans was a nice finish. Christmas 🎄 in New Orleans is over the top. People and everything sooo decorated Fun fun. Recommended to anyone wanting a little sun 🌞 and easy trip. Merry Christmas. Thank you Darlene Knecht
Travel Advisor:  Diana Gardner

Love the size and layout

By: Tilly


Reviewed on: 25 Dec 2018

Never felt crowded but always comfortable. This ship is easy to move around from place to place. Crew and staff are very friendly. The new dining plan is an improvement. Find Ricky the bartender. He is the best.
Travel Advisor:  Taryn Daley

Great sailing

By: Map


Reviewed on: 06 Jan 2019

Awesome ship and size...great price for all,inclusive and 5 star everything. Staff friendly and always helpful
Travel Advisor:  Linda Young

Beautiful ship and excellent service

By: New Orleans cruise


Reviewed on: 06 Jan 2019

This was our 3rd time on Crystal Cruises and although we have used another high-end cruise line as well (Regent Seven Seas), we feel that no other cruise line compares to Crystal Cruises. The accommodations are luxurious, the service amazing (staff members remember your names and coffee/food etc. preferences after the first day!), and its all-inclusive fare make it a lot more comfortable than pay-as-you-go.
Travel Advisor:  Linda Winslow

Crystal Cruises is awesome.

By: Happy People


Reviewed on: 07 Jan 2019

Have been on Crystal a handful of times, and I’m never disappointed. From the ship itself to the staff/crew it’s consistently 5 star.
Travel Advisor:  Sarah Lee

Great Ship and Crew

By: Mitch


Reviewed on: 31 Dec 2018

The experience was terrific. I will definitely cruise Crystal again..
Travel Advisor:  Tina Slimp

Crystalized Forever

By: GeoR


Reviewed on: 18 Jan 2019

Just got back from Creole Christmas with our family of 12. There were a few little glitches at the start, however, a nice chat with the Maitre'd and all was fantastic from there on! Once you've been Crystalized, why bother with anyone else? Love to the Lido Team! GeoR
Travel Advisor:  Lynann Mullis

trip to Caribbean

By: Morris


Reviewed on: 11 Jan 2019

It was a disaster! I came down with a cold, a hacking cough and a pain in my abdomen -- none of which was the fault of Crystal.
Travel Advisor:  Valerie Rooney

A five star ship!

By: What a wonderful life


Reviewed on: 18 Jan 2019

Our 14 day cruise started on December 22nd and returned on January 5th. The Christmas decorations around the ship and especially in the beautiful main Crystal Plaza were fabulous. Totally beyond expectations. They did likewise for the New Years celebration. Incredible! The entire staff are genuinely helpful and competent. One exception was the Crystal bus transportation from the airport to the ship and especially awful from ship to airport. Maybe an isolated circumstance due to the area where the ship ported in New Orleans. In many other Crystal cruises we had very good service via their bus service.
Travel Advisor:  Jane Hersom

Great quality

By: Amber


Reviewed on: 22 Jan 2019

Excellent the ship is comfortable a d very clean
Travel Advisor:  Liz Nixon

Symphony

By: Debbie Lundin


Reviewed on: 07 Feb 2019

The crystal experience never disappoints
Travel Advisor:  Leah Bergner

Exemplary

By: Karen


Reviewed on: 07 Feb 2019

The Symphony is unsurpassed in terms of service, entertainment, food, available activities, and attention to detail in every area. We took part in art lessons, iPhone classes, golf, and nearly every lecture. We were so impressed with Bob Aalberts and learned so much. Likewise General Halley and Mr. Coffey. The Symphony retains such amazing and varied speakers. We value that. We must also mention our waiter, Jakub, who did an incredible job and Marina our housekeeper was so sweet and hardworking. Michaelangelo at the buffet is INCREDIBLE. Lastly, always have comedians—so worthwhile. John Joseph(?) was priceless, and Mark Ferris in the Avenue Saloon is too talented for words. We often left the “big” shows to catch Mark. He’s a gift for Crystal. I could go on, but as far as I’m concerned, the Symphony is utter fun and perfection
Travel Advisor:  Wendy Goodenow

Best Ship ever, ever, ever, ever.....

By: The Lion


Reviewed on: 03 Feb 2019

It was like a dream from start to finish....not one complaint!
Travel Advisor:  Sue Pechtel

A reason to choose this ship

By: wanderer


Reviewed on: 09 Feb 2019

For a small ship lover, this is a bigger ship that provides a small ship experience with a big ship range of activities and dining options.
Travel Advisor:  Amy Aftergut

Tierra del Fuego cruise

By: Ergness


Reviewed on: 26 Feb 2019

Crystal again delivers a memorable trip to an intriguing destination. We saw and learned so much about this “end of the world” location while enjoying the excellent and reliable service of Crystal. All the meals, both on the ship and on the excursions, were terrific. The experts who give the lectures on board are impressive; fellow passengers are interesting and friendly. We’ve been on the Serenity before but this was our first voyage on Symphony. It was just as wonderful. Keep up the good work, Crystal!
Travel Advisor:  Valerie Rooney

Symphony

By: Debbie


Reviewed on: 13 Mar 2019

Wonderful as always
Travel Advisor:  Leah Bergner

Australia cruises

By: Mike


Reviewed on: 22 Apr 2019

Awesome trip crystal is amazing
Travel Advisor:  Gina Morovati

A trip to remember

By: Westcoast


Reviewed on: 14 Apr 2019

The ship has been refurbished to a high standard. The highlight of the cruise is the wonderful staff who are gentle as they engage with all, efficient and caring to all. Many staff make everyday delightful. The entertainment is excellent and varied with something for everyone. We will no doubt travel on a crystal cruise again.
Travel Advisor:  Coleen Noble

Crystal is the best.

By: David


Reviewed on: 20 Apr 2019

Nothing beats Crystal. This time we started in Auckland New Zealand and spent most of our time in New Zealand. We got off the ship in Sydney, Australia. My wife and I loved everything about the cruise. The staff is always attentive and very nice everywhere you go. The excursions were all very well done. We felt we got to know the New Zealand people and their heritage. The food was excellent and there were many different places to eat. We absolutely loved our Crystal Cruise!
Travel Advisor:  Sally Shekane

Great ship

By: Pterie


Reviewed on: 22 Apr 2019

We have sailed on Crystal Serenety before. We so enjoyed our time on the Crystal Symphony. All of the staff is professional and friendly. Always greeted with a smile and hello.
Travel Advisor:  Ruth Turpin

crystal

By: kevin


Reviewed on: 20 Apr 2019

Wonderful trip. Loved the redesign, great food, great service. Trips offerred were for the most part very good
Travel Advisor:  Christie York

SUPER

By: FUN!


Reviewed on: 21 Apr 2019

I've done several trips with Crystal and they are always striving to be the best. Great boat, great people, great experience!
Travel Advisor:  Katie McCormack Krinkie

Sip

By: Smally


Reviewed on: 21 Apr 2019

No detail was overlooked. Beautiful ship

Smoking on board

By: Queenie


Reviewed on: 10 May 2019

Had a great time on the Crystal Symphony. Relaxing and the service amazing. The ship is beautiful both inside and outside. One disappointment was the same people saving deck seats every day and a large portion of the deck/pool area seats allocated to smokers. So if you don’t smoke, you still had cigarette smoke blowing over to where you were situated. Should be like Oceania and have an allocated “box” to smoke in and NO SMOKING on the deck. Thanks
Travel Advisor:  Linda Allen-Speer

Awesome Service

By: Ed


Reviewed on: 14 May 2019

This was our 5th Crystal cruise and we were once again impressed with the overall service provided on the ship.
Travel Advisor:  Bitsy Clayton

Crystal Symphony review

By: Penny


Reviewed on: 11 May 2019

Excellent in every aspect: service, food, entertainment and excursions were all superb!

Mr.

By: WooLi


Reviewed on: 25 May 2019

Foods (2 times at Nobu, a few times at the new Chinese restaurant in additional to the regular dinning room). The shows and lectures were very goods.
Travel Advisor:  Nathalie Liu

Incredible service!

By: Katie and Michael


Reviewed on: 02 Jun 2019

Everything about the ship was stellar - service staff knew our names on arrival, cleanliness and maintenance excellent, entertainment terrific, our cabin lovely, management welcoming and generous with their time, food out-of-this world! Fitness center staff good, spa excellent only improvement would be laundry facilities - quality of automatic washing product poor plus quarters tight on floor 8. Wasn't sure our clothes were even getting clean. Served the purpose for basics, I guess.
Travel Advisor:  Malaka Hilton

Asia Hong Kong to Tokyo

By: Nurselin


Reviewed on: 11 Jun 2019

It was great. The ship could use some updating and it would be nice to have washer and dryer available on the 7th floor.
Travel Advisor:  Leah Bergner