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Reviews and Recommendations for Zaandam
of 63 guests
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Reviewed on: 21 Sep 2013
Would highly recommend this trip and ship to anyone. The staff was absolutely outstanding. "no" was not in their vocabularly.
Reviewed on: 24 Sep 2013
We found the staff on the ship very friendly and helpful
Travel Advisor: Roxanne Girard
Reviewed on: 07 Nov 2013
This was my second cruise with Holland America. They're great for a single, middle-aged traveler like me. Clientele is not too old or young. The ships are lovely and grown-up but not stodgy, food is fabulous, nightly shows fun and shore excursions usually terrific. I really needed to relax, though so my favorite is the spa. Staff and treatments are wonderful, but it was the relaxation room with the ceramic beds, hot tub, steam rooms and great view for whale watching that kept me coming back!
Travel Advisor: Roz Gibel
Reviewed on: 07 Apr 2014
GREAT SHIP AND CREW! A FUN SHIP WITH LOTS TO DO IF YOU CHOOSE. It was a pleasure to travel with such a friendly and helpful staff The ship provided for all our needs. Entertainment, food, service, cleanliness--EVERYTHING was great for us!
Reviewed on: 18 Nov 2014
As always I travel with Holland America line
Excellent service; not a party boat
Reviewed on: 26 Jan 2015
Typical Holland America - either you think that's a good thing or you don't. We do. Great service, staid but elegant surroundings, decent food that is always fine and sometimes very good. Good gym with fabulous view. Not for those who want to party the night away. No "wow" factor, but very comfortable and pleasant, particularly for those over 55 who don't care about waterslides, climbing walls, and such.
Travel Advisor: Donna Hall
A Fine Ship
Reviewed on: 25 Feb 2015
Aboard the ms Zaandam, the service was excellent and the staff extremely helpful. Our cabin was kept wonderful condition by our very attentive stewards. The wait staff in the Rotterdam Dining Room and the Pinnacle Grill were extremely attentive. The food was wonderful. We enjoyed the demonstrations and the cooking class in the Culinary Arts Center. The Navigation Team showed great skill in steering us safely through the Chilean Fjords and Antarctic Islands. The lectures on board were great! They were given by former members of the US Antarctic Program and a Naturalist familiar the flora and fauna of Chile, Argentina and Antarctica. We even had people come onboard from the US Antarctic Palmer Station to answer questions of what is it like to live and work there. All in all - a great experience!
Pleasant cruise, ship and crew wonderful
Reviewed on: 22 Jun 2015
Have already completed a review for the Holland America Line. Would recommend this cruise to anyone.
Travel Advisor: Joe David Caldwell
Great Job Jake Bartolz
By: Joan Ogle
Reviewed on: 15 Oct 2015
Glacier Point Wilderness Safari #60703 Haines, AK July 8, 2015 3:15 I"m 73 years old. I was sick with a severe sinus infection and cough, but I wanted to go on this canoe ride. When I got off the bus I informed the guides that I would stay at the bus if they thought I would be unable to make the trip. Jake Bartolz said he would get me there. We slowly walked to the canoe. Jake helped me got into the canoe. It was cold, windy and raining on the water, but Jake made the trip very informative. Jake took the time to answer all our questions. I decided to stay in the canoe, while the others walked to the glacier. Jake stayed with me. I really enjoyed visiting with him. Jake got us safely back to the bus. I enjoyed my shore excursion because of Jake. Jake Bartolz need to be hired again next year and he needs a raise!!!!
Travel Advisor: Debra Wall
Excellent medium sized ship
Reviewed on: 18 Sep 2015
We have cruised on 9 different Dam ships and find that Zaandam represents the high quality and service that we have experienced throughout the Holland America fleet. This was our second time to embark on Zaandam.
Old Lady in need of a facelift
Reviewed on: 29 Jan 2016
Fantastic itinerary, excellent Captain and Activities director. Short of staff in dining areas, food mediocre and seldom brought to the table or served in the buffet hot. Good and excellent response dealing with problems in the air conditioning and water in the cabin. Based on the Itinerary we would recommend it not based on service
Travel Advisor: Bea Clagg
South American Dream Cruise
By: Potomac MD Cruiser
Reviewed on: 15 Mar 2016
Even though mother nature provided the scenery, our cruise couldn't have been better. Our Captain guided the ship through the most beautiful scenery.
Friendly attention to details and frequent e-mail follow-ups.
Reviewed on: 02 May 2016
We had expressed interest in discounted upgrades before departure and she notified us of such last-minute offers by Holland American Line.
Very good service. Very polite and friendly From every one
Reviewed on: 10 Jun 2016
We had a very professional and friendly captain. Apparently with trickle down effect to all the staff
Wonderul and Relaxing
By: Indy Family
Reviewed on: 26 Jun 2016
We enjoyed the Zaandam cruising and the expert care and service from their staff. It was exceptional all the way from the Captain who expertly got us great shots of whales and Glaciers to the stateroom staff (Yeah Booty!!) who made living on the ship a joy! Food was excellent and activities numerous. I even had time to teach my son Chess. While it was their newest and largest, it was more friendly and cozy I think for everyone there. Just enjoyed the heck out of the views and excursions we went on at the ports. Awesome, trip and great cruise line.
By: Happy Traveler
Reviewed on: 14 Aug 2016
The Zaandam was a nice ship and a great cruising experience. There was a slight odor on our floor and room....not sure what that was and we did not complain, just noticed it. The stewards are amazing...always keeping our room clean and furnished yet practically invisible! The food was good, but the entertainment was terrific! I so appreciated the fact that you could be in any lounge and enjoy the entertainment without being constantly hassled to buy a drink.
Travel Advisor: Margaret Nichols
Reviewed on: 05 Sep 2016
Sailing in the msZaandam was very pleasant. There were great performers both at the many bars and in th main Performance area. Each bar had a different type of music the most unique being classical violin and piano. There is of course lots of other lectures, films, quiet library spot, etc. but touring the Inside Passage who wants to be inside. The whole point of the trip is to be out trying to spot whales, sea lions, sea otters, porpoise, eagles, etc. The room stewards are vey attentive. Great memories are what you make and take with you.
Travel Advisor: Judy Fishburn
Reviewed on: 16 Sep 2016
Liked our cabin and staff, the dining room was great for breakfast as well as diner. Enjoyed the library area, the Crow's Nest, the entertainment and the digital workshops. The fitness area was well equipped, however the schedule for the classes was disorganized
South America Odyssey
By: Hamilton traveller
Reviewed on: 09 Mar 2017
Zaandam, a sister to the Volendam is a comfortable ship, large enough to provide lots of activity for those who wish it, but small enough to get to know your fellow passengers and crew. Very nicely appointed in the Holland America style ( wood, antiques, leather and a real promenade deck. Staterooms are well sized many with tub and shower.
Travel Advisor: Kevin Lichty
By: billy bob
Reviewed on: 15 Mar 2017
Excellent trip well organized and service in all areas very good. All staff very friendly and efficient. Tour guides very good. Excursions a bit rushed. Entertainment the best we have ever had on a cruise. Accommodation good and food mostly very good. Travellers well attended to such as baggage well organized both embarking and transfer to airport. No complaints.
Travel Advisor: Rick Johnson
By: Roy and Helen
Reviewed on: 19 Mar 2017
Vey much enjoyed the cruise.
Travel Advisor: Jackie Matthews
Reasonable cruise ship at a reasonable price
Reviewed on: 05 May 2017
Overall a reasonable cruise. Dining room service was hot and cold depending on the waiter. Twice had to leave without dessert as we had waited over 20 minutes from the end of the meal until someone was available to take our dessert order. House keeping was great, ship performers and singers were very good. Overall ship ambiance was moderate, as ventilation issues led to several days of foul smells on a couple of the decks and in our bathroom.
Travel Advisor: Shawn Kilner
Reviewed on: 03 Jun 2017
After sailing Amsterdam 2 years ago, we were familiar with Zaandam. The ship has plenty of open space for you to find a peaceful place for reading, cards, or just relaxing. The Staff was friendly and very efficient, the entertainment enjoyable, and the food was excellent!
Reviewed on: 04 Jun 2017
Ship staff was very responsive and cheerful. However, the entertainment was geared to a more mature audience and excluded young adults. Also, the demographics of The passengers was odd in that it was all white older folks! No younger folks or people of color. The land portion was fine except for tha Westmark Anchorage. It seemed run down and the rooms were small compared to the two previous hotels. The shore excursions were fine and had something for everyone.
Travel Advisor: Lisa Renae Torgerson
Holland ship review
Reviewed on: 05 Jun 2017
We had an excellent time while onboard. The room was what we expected, and the staff treated us as customers should be treated. The only issue I would mention, we had a sewer gas smell I our bathroom the last evening of the cruise, we kept the bathroom fan on overnight, which helped.
Travel Advisor: Andrea Keiderling Fehl
By: Kenny B
Reviewed on: 11 Jun 2017
From entry to the ship to departure the staff was always friendly and willing to go out of their way to make you comfortable and happy. Plenty to do when not docked and food options were plenty and excellent!
Travel Advisor: Mary Porter
Reviewed on: 07 Jul 2017
Holland America is a well run cruise line. The experience was unforgettable. The entire crew was professional and pleasant. Embarkation and debarkation couldn't have been smoother. Recommend to anyone.
Reviewed on: 16 Jul 2017
HollandAmerican employees are masters of logistics. We had a busy schedule with travel by bus, train and ship and rooms in three different locations. Our baggage always got there ahead of us and was waiting just where we wanted it every time. The movement of people and baggage was as seamless as possible. The itinerary was full but not rushed. The accommodations were first rate and the food was good.
Travel Advisor: Florence (Flo) Banks
By: C and C
Reviewed on: 17 Jul 2017
Enjoyable, attentive stewards, good clean cabin, ample well prepared food, entertainment met our needs, scenery and ports of call kept us interested and satisfied. No complaints
Travel Advisor: Melitta Hannon
Reviewed on: 23 Jul 2017
Service was good & accommodations comfortable.
Travel Advisor: Dyane Shanahan
Reviewed on: 31 Jul 2017
This trip was great. Everyone we came in to contact with aboard the ship was so helpful. The cabin stewards took great care of us and we always had what we needed at our fingertips. Our shore excursions were amazing.
Travel Advisor: Ara Cromwell
A good but old ship
Reviewed on: 06 Aug 2017
We were treated exceptionally well by all the staff. The ship was clean but is showing its age as the decor and interior are somewhat dated. Still it was an outstanding cruise. The smaller number of passengers on this ship was what we wanted.
Travel Advisor: Jesse Taylor
Very Old Ship
Reviewed on: 12 Aug 2017
The Zaandam is truly showing its age. There was corrosion in our suite in the bath and on the veranda. The bathroom sink was cracked. The bathroom had a sewer-like odor. The decor on the ship is badly outdated. I wouldn't cruise on this ship again. On the other hand, the staff was top notch and the food was excellent.
Reviewed on: 27 Aug 2017
Great. Would suggest an update of electrical outlets. Shows were weak. Instead of a slideshow of the ship cant you do a video or real time video..
Reviewed on: 16 Aug 2017
Our time aboard the Zaandam was awesome! Small enough ship to figure it out fairly quickly - large enough ship to have a lot of amenities you need! Excellent, friendly staff. Large State rooms. Thoroughly enjoyed or time aboard the Zaandam!
Three Generations Visit Alaska
Reviewed on: 02 Sep 2017
All three generations--ages 80 to 7--liked the Zaandam. Although it is one of the smaller ships in the HAL fleet, it offered exactly what we needed---a program for the seven-year-olds complete with their own Park Ranger for Glacier Bay and a small, but compatible group of teens for the 14-year-old. Everyone in our group of nine enjoyed the Expedition Cafe, on-line access to the NY Times, and the demonstrations from American's Test Kitchen. The Vista Suites were more than comfortable. Staff through out the ship was friendly and competent.
Three Generations Visit Alaska
Reviewed on: 02 Sep 2017
See previous review.
Reviewed on: 17 Sep 2017
A bit boring. The entertainment was very lacking
Nice trip on a nice ship
Reviewed on: 10 Sep 2017
The Zaandam is a decent sized ship--big enough to be stable in rough seas but small enough to not feel like we were flooding a port with people. We weren't thrilled with the shows, but we enjoyed our dinners with family and friends at the late seating instead. Spent time in the piano bar (Keith was great) and casino instead. Signature beverage package was worthwhile, so we didn't have to debate every drink purchase. Very few of the staff speak English as their first language--not a problem in the restaurant but more challenging with the cabin stewards. Overall, a relaxing journey.
34 day South American
Reviewed on: 12 Nov 2017
Very nice itinerary but be aware that there can be 1-2 hours from the port to destination. Specifically, San Antonio to Santiago Chile. This was not the only port this happened. The ship needs a makeover and is supposedly going for this April 2018. There was a repeat of cooking shows, entertainment and movies. Little to do other than gamble, bingo, shop in The Shops and drink. There were no structured bridge games, internet classes overflowing and the coffee was less than perfect. The cuisine was average.
Reviewed on: 27 Nov 2017
The stewards were very helpful and were smiling. The food was horrible. They had almost the same menu for lunch and dinner. As a vegetarian there was very little choice. Ate pasta almost every day. The space in the suite was minimum.
Travel Advisor: Jeremy Hall
What is there not to like about a ship of this size or her crew?
Reviewed on: 15 Jan 2018
Zaandam, my second cruise aboard her, did not disappoint in any physical way. In rough seas, of which we had plenty, she handled them well. She is a good sea boat. HAL crew continue to be a major standout and a reason why this cruiser returns to HAL. Service and willingness to accommodate one's wishes by the crew are most appreciated. This was my 3rd Christmas Cruise about a HAL vessel. It was interesting to see how different ships decorate and how they handle to holiday. One negative: given that this cruise encompassed a major Christian and Jewish holiday, the lack of a Protestant Minister or a Rabbi to offer services aboard the ship was very disappointing to those of us who are Christian or Jewish. Why should there be only a Catholic Priest aboard and not those to provide for other faiths?
Being treated like royalty
Reviewed on: 14 Feb 2018
Spent more than twenty wonderful days sailing the seas around and south of South America. In addition to amazing scenery and interesting ports, the staff on board treated each guest to exlemptary service. And the Captain was extremely skillful in giving us a safe and smooth cruise in the most turbulent seas on earth.
Travel Advisor: Teresa Skeim
By: Frequent Traveler
Reviewed on: 05 Mar 2018
The staff is wonderful and completely service oriented, catering to your every whim and need. The ship is spotless. The menu has a good variety and the food is very good. The Pinnacle is the best we've ever visited on Holland ships. Entertainment varied from very good to mediocre. Although the shore excursions were usually good, there were a few problems on a few tours. Overall, we would sail on the Zaandam again.
Out to sea
By: Out to sea
Reviewed on: 11 Mar 2018
Great cruise, would not take the 12 day extended cruise again
HAL has disappointed me for the last time!
By: Larry at Sea
Reviewed on: 31 Mar 2018
This was a bucket list around the Horn itinerary. Embarkation was smoothly handled. Stateroom had some disappointments: very small TV; pushed-together-twins-to-make-a-queen bed had a noticeable valley in the middle; bathroom had an unpleasant odor--despite our steward's efforts to disinfect; security safe was locked by use of a stateroom key not combination. If one person locked it, the other could not open it which seemed dumb. Closet and drawer storage was better than average. Overall condition of the ship interior was all right. The center atrium is a little dated and makes it difficult to get from various public areas on Deck 4 without going up to Deck 5 to transit fore and aft. When we had thee consecutive, inclement weather sea days there was a lack of comfortable seating in public areas. Service was lacking due to understaffing. HAL has cut too many corners to save costs. It's priced like a "Buick" and delivers a "Chevy" experience. Never again.
Travel Advisor: Bitsy Clayton
Reviewed on: 20 May 2018
Even though we had a delightful voyage, the constant stress of water and malfunction in our Navigation Deck Vista Suite was beyond anything we have ever experienced on a Holland America Line ship. The crew did their collective jobs and the Front Desk personal were most attentive; but the strain of day- after-day of problems wore thin after twenty-three nights on board. The Zaandam had just come off "Dry-Dock."
Zaandam 14 day Alaskan Cruise
Reviewed on: 09 Jul 2018
My husband and I thoroughly enjoyed our cruise. There was a large listing of activities to participate in each day without an extra charge. We appreciated that. Our stateroom was well designed with plenty of storage. We had plumbing issues in our stateroom 1869, however. The bathroom floor flooded twice. Our room steward took care of moping up the water the 1st time. The second time, I reported the flooding to the front desk because of the odor and black sediment which came up through the floor drain. There was a response immediately and the bathroom was sanitized. When we left the ship in Seattle, the toilet did not flush. I left a note in the stateroom when we got off the ship. We are missing a rolling garment bag with all of our dressy clothes and several souvenirs from Alaska. A form was submitted but I have not had a response from Holland America after several phone calls and information mailed on Tuesday, July 3. What recourse do I have if it is not returned?
Great ship great and great cruise
Reviewed on: 23 Aug 2018
The Zaandam is well maintained and has a great crew. We had a minor problem which was immediately and well corrected within minutes after management was informed.
Beautiful smaller ship
Reviewed on: 22 Aug 2018
Great smaller ship with wonderful entertainment. Loved the Ocean Trio and Mike the Entertainer. Good food and very nice staff throughout. Cabin was small but adequate and very clean. Definitely would we go back on the Zaandam.
Travel Advisor: Linda Terrill
Alaska Cruise 2018
By: Koala Lady
Reviewed on: 31 Aug 2018
The ship was great! Travel excursions that we took were all very good. Of course, the food was excellent. My only complaint is that the ship temperature in the public areas was cold wherever I went. I wore a sweater or lightweight fleece jacket every day aboard ship.
Travel Advisor: Meg Harrison
Alaska Cruise , The Great Alaska Explorer 7-30 to 8-13-2018
Reviewed on: 29 Aug 2018
The Ship, and all the Crew members from the Cabin Stewards, Waiters and other staff were all very good. The entertainment and other activities were also very good.
Travel Advisor: Rebecca Bliefernich
Reviewed on: 23 Sep 2018
We took the two-week cruise from Seattle to Alaska and back. Surprisingly the weather was great for almost two week, with just a little rain in Victoria the last day. This was the second time for us on this cruise and we recommend it highly!
Reviewed on: 18 Sep 2018
This was our second trip on Zaandam and we enjoyed the trip immensely. The food was outstanding! Dining staff and room stewards attentive and helpful. Shows were tasteful and full of a variety of family-friendly, high-end entertainment. We always enjoy Holland America sailing. Note that dress code for formal nights has relaxed quite a bit in the last few years - much easier to pack!
Travel Advisor: Lynne Adams
Reviewed on: 07 Oct 2018
It was generally very good; the ship is very well appointed and in good condition. The two cabin attendants were excellent, but it is obvious that times are a changing at Holland America. The lack of lectures, the "Test Kitchen", replacement of Indonesians with Thais. This captain was all right and, as mentioned his ship is well kept, but it would be nice if we saw him around more often. Captain Tim Roberts, formerly of PRINSENDAM was the "gold standard" for keeping his passengers informed and making both our trips with him exceptional. We had a good Alaska trip with perfect weather and we enjoyed our open seating with a quality group of passengers.
Cruise line review
Reviewed on: 08 Oct 2018
The crew was fabulous. The entertainment was good for the most part. We were alway busy having a good time. Our only negative was the dress requirements. We paid to go dine in some dinning rooms which had a dress code. People came in jeans and tee shirts. They should of been turned away. Our only other negative was it sounded like carts rolling over our heads all night and woke us several times a night. We were in a Neptune suite and feel that the noise should not have been disturbing us all night.
Reviewed on: 17 Nov 2018
Time on board was good. EXCELLENT shows and good lectures(although some of them we have seen a few times). As always, cabin stewards were excellent. Ports have deteriorated from the past. Some are too remote from main attractions. (Example: San Antonio) Costs of excursions are much too expensive.
Reviewed on: 11 Nov 2018
My cruise started in San Diego, Cal and ended in Rio. Most lectures were excellent, with professionals as speakers. The staff was well-trained in customer relations - greeting were tendered by staff members, from officers down to below deck workers whenever we met, be it in the restaurants, bar or even hallways. What I really missed was an organized duplicate bridge event. In prior cruises the director gave lessons in the morning and afternoon before the actual game started. Since this particular cruise had quite a few sea days, it would have enhanced the time. Can it really cost so much to give a cabin and food to a Director and his partner?? I'm sure the recompense would not break the bank either.
PERFECT SHIP FOR THIS CRUISE
Reviewed on: 25 Nov 2018
Wonderful cruise.... wonderful staff... wonderful weather! Love the small ships! We specifically picked the Zaandam for this cruise from Seattle/Vancouver - Rio. We had done this cruise in reverse four years ago and enjoyed the ship and ports so much, we decided to go the other direction. It was more than we had ever hoped it would be. Four years ago, we booked a Neptune Suite and loved every minute of the cruise. This trip, we enjoyed the Pinnacle Suite. The staff, Hazel in the Neptune Lounge, our room Steward, Anang were so attentive, we will never forget their efforts to always make our day perfect in every way! The Hotel Manager, Francois Birarda was delightful to have the opportunity to be with at dinners. His warm personality and professionalism is beyond words. Thank you to Francois and his staff! We were able to enjoy a side trip to the Galopogas Islands on this voyage and now appreciate the huge undertaking on our behalf. Thank you so very much!
Reviewed on: 13 Nov 2018
There are to many positive things to say and list them all. Our biggest comment would have to be the friendly efficient crew members. They always treat us with respect and a smile.
HA cruise to S America
Reviewed on: 27 Nov 2018
This is an older ship that is in nice condition.
Travel Advisor: Matt Caplinger
Santiago to Buenos Aires including Antarctica
Reviewed on: 04 Feb 2019
Had a great trip with Holland America on the Zaandam. We had a suite and it was wonderful. Liked having the Neptune Lounge to visit as it was a lot more private than going to the main lounge areas. Service was great from our room Stewards. The fact that they had a lot of lectures regarding our trip to Antarctica was very enjoyable as well and really added to the whole cruise experience.
Travel Advisor: Coleen Noble
South American Cruise
Reviewed on: 08 Apr 2019
This was an enjoyable cruise. It reminded me of an Alaskan cruise I did years ago, e.g. stopping in small towns, lots of beautiful glaciers and iceburgs to see. The was always lots to do on the ship. This cruise had 6 days of sea time, so it was good to keep busy. There were a few surprises on board such as cooking lessons from America's best kitchens, and a digital lab provided by microsoft. I particularly liked the latter because of the hands on lessons on managing and improving photos. The onboard entertainment was very good, with music to suit almost any taste - latin jazz, clasical, sing along piano, popular/classical piano. The evening stage shows were very good - with excellent dancers and good singers. The comedian and juggler were interesting shows, as were the pan flute musicians. I found the BBC nature film orchestrated by the ship's orchestra was unique and excellent. The food in the main dining room was excellent, as was the service. The drink prices were very high.
Travel Advisor: Cathy McDonald