Onboard meals and entertainment
Items of a personal nature
Shore excursions and meals ashore
Hotel service charge
Anything not noted as included
Reviews and Recommendations for Veendam
of 72 guests
Virtuoso Verified Traveler
All reviews are from confirmed guests sharing exclusive insights
Sort reviews by
By: Not provided
Reviewed on: 17 Sep 2013
Travel Advisor: Alfred Volden
Excellent cruise line-Veedamm
Reviewed on: 17 Sep 2013
I recommend Holland America for it's good service, nice amenities, good crew, and pleasant atmosphere. Food choices were good and for the most part they were very good. A few problems with keeping reservations to the proper time and a few rude crew members but generally speaking I would travel with them again. I was on the Veendam.
Travel Advisor: Kathy Moran
Reviewed on: 09 Dec 2013
The cruise was wonderful. The seas were a bit rough but you have no control over that. The whole crew was wonderful. The entertainment was great. We had a problem with our heating and cooling. It just did not work. The TV was another problem. The contrast was very bad. It looked like everything was in a twilight zone. As we expected, the internet was very very slow. Other than that, the cruise was GREAT!
Ship a touch old, but in great shape. Excellent trip
By: J & J - Phoenix, Az
Reviewed on: 06 Mar 2014
Some minor health problems problems on the trip, but the Capitan kept after us to wash - wash -wash hands and it was successful. Few of 1300 affected. Excellent food and service. A fun and wonderful journey. Good itinerary
Reviewed on: 21 Aug 2014
I just completed a fantastic 35-day "Voyage of the Viking's" cruise aboard the Veendam. The ports visited were amazing. The professionalism of the staff and crew were impeccable. I am a 5-star Mariner, and I continue to be impressed with the outstanding performance of Holland America Lines' personnel.
Travel Advisor: Barbara Stein
Reviewed on: 21 Aug 2014
Good trip. Always enjoy a trip on a HAL ship. Pat Wilcock's did a great job in helping us plan our trip. So glad we have her as our travel agent.
Travel Advisor: Patricia Wilcock
Services have been cut back
Reviewed on: 31 Aug 2014
Loved the New England/Canada itinerary (which we did last year in reverse order) but were disappointed in the clear cutbacks to services. Dining room service was terrible and food poorly cooked - both in the main dining room and the Pinnacle Grill. Never have we opted for the Lido deck for dinner before, but this time did so and the food was much better prepared. However, the hours were severely truncated which made finding a comfortable time to dine with a good selection of food difficult. Our cabin staff and the personnel at the Ocean Bar were wonderful. We did not return to the MIX bar because the lead bartender was surly, officious and unpleasant. We also found the entertainment lacking in quality except for the female who let the trio in the Ocean Bar and the Violinist. The Shows were not something that enticed us, so we did not attend.
Friendly but Holding off on opinion
Reviewed on: 12 Oct 2014
I have sailed with HAL to Alaska in the past and thought it to be a superior cruise line - lovely room, services, excursions - really, everything you would wish for in a cruise line. I was thoroughly looking forward to this cruise as well - in fact, we were on board for two days (not having left port) - but settled into our lovely lanai room when the captain cancelled the cruise. They were having propulsion problems they could not repair. I question how the boat was in port for 3 days but we didn't hear of delays or problems until the hour before we were to cruise. It made it very difficult to make alternative arrangements - flight changes, etc. - it was now Sunday and almost midnight. I incurred a airline ticket charge that was 3 times what I had originally booked in addition to other inconveniences. I am holding off on my opinion of HAL until I hear how they handle my very large claim (had booked pre and pos cruise activities) as yet, I have heard nothing from the company.
Reviewed on: 09 Dec 2014
The room we had on the Lanai Deck was perfect. It allowed me access to the whole ship with my electric scooter!!! Having been to Ensenada many times (Eighteen Ensenada Races) the changes and improvements in Ensenada were amazing.
Travel Advisor: Jay Johnson
Wonderful, as Expected
By: Cruise Addict
Reviewed on: 01 Mar 2015
We have been on the Veendam before and were looking forward to it again. We were not disappointed. We had a lanai stateroom which is a great idea if you are traveling in warm weather. We spent a great deal of time in our reserved deck chairs and got to know our "neighbours". As we discovered before, the food was great. Our favourite dining venue is the Canaletto which we visited three times this trip. The staff is always friendly and capable but this time they were tested when the ship arrived late and many passengers (including us) had to change flights. The front desk staff and many others kept their good humour and worked tremendously hard to make sure everyone was looked after. Great trip! Great ship! Great cruise line!
Travel Advisor: Maria Karmiris
Reviewed on: 09 Jul 2015
We have had several trips with Holland America and all has gone well. Good food and comfortable over all.
Travel Advisor: Darcy Flarity
By: Jupiter Jim
Reviewed on: 28 Jul 2015
Good cruise, great crew
Travel Advisor: Gay Johansen
I've no complaints.
Reviewed on: 05 Sep 2015
I have not yet given anyone a perfect 10.......................so a score of 9 rates Veendam near the top.
By: Bob and Ruth
Reviewed on: 06 Sep 2015
Capt. van der Wal and his crew did the most amazing maneuvering through the ice floe and icebergs of Prince Christian Sund! Throughout the entire cruise the captain and crew kept all of us well informed as to our position, sea and weather conditions and other pertinent information needed to assure the safety and well-being of all passengers.
Reviewed on: 03 Sep 2015
The Veendam is a very worthy ship, but is very dated. The cabins are a little shabby,but the crew and staf made up for the ship's weaknesses.
Veendam Cruise ship
Reviewed on: 29 Sep 2015
Loved our ship the Veendam. The service, our cabin etc & food were fabulous!
Travel Advisor: Paddy Graetz
Reviewed on: 01 Oct 2015
Very nice ship. Well appointed.
Reviewed on: 11 Nov 2015
As always excellent service and great food... 26 days from Quebec to SanDiego via the canal. The Veendam is showing its age but she is still a beautiful lady. Just the right mix of ports-of-call.
Just the right size
Reviewed on: 06 Dec 2015
The Veendam is an older but nice ship and the staff is so much better than most other lines.
well cared for
Reviewed on: 13 May 2016
been on this ship before. beautiful flowers everywhere. great service. small and cozy. had a lania cabin. we loved it. better than a balcony. room service very prompt.
Travel Advisor: Kathy Broderick
Great ship for it's age
Reviewed on: 10 Jul 2016
I've been on six Holland America cruises--The order being Eurodam, Nieuw Amsterdam, Nieuw Amsterdam, Eurodam, Rotterdam and Veendam. While the Eurodam and Nieuw Amsterdam are newer and more modern ships, the Rotterdam and Veendam still provide the same Holland America feel despite being a little smaller.
New England Canada cruise
Reviewed on: 11 Aug 2016
As usual, I enjoy cruising and this trip, once again, confirmed that feeling. The views at the ports of call were outstanding. The service ant eh entertainment were really good. The food is not what it used to be in past years but it did not bothered me. Who needs excess anyway while the quality is very good. There was a problem with the tender service in Bar Harbor (Maine); two out of the four tenders were broken and it took a chunk of the morning to fix them. I could not go to the city as early as I wanted to but I understand that accidents happen unexpectedly.Although it bothered me a little at the time, it was not a big deal. We stayed on the boat and we got to see a family of dolphins very close to us. Finally the tenders were fixed and back on service. The captain was embarrassed about the unfortunate event and he apologized several times. We got a free glass of champagne that night as a token of their good will. Overall, I will certainly do this cruise again
Reviewed on: 25 Aug 2016
The Veendam has an excellent crew and provides wonderful service. The Pinnacle Grill is fabulous as is the Neptune Lounge. The spa is very small and limited, however.
Reviewed on: 15 Sep 2016
Connie did a great job for us. We will not travel in the future without her handling arrangements
Travel Advisor: Connie Valimont
By: jean marie
Reviewed on: 28 Sep 2016
Seemed to be an older ship, but with nice upgrades. Food super; staff super friendly and helpful, no problem when we asked for changes in our room. May or may not cruise with this line again. Have been on Royal Caribean, Princess, Carnival, Celebrity,
great cabin, service, food and entertainment
By: Rich and Petey
Reviewed on: 05 Oct 2016
Loved the smaller ship. The crew was wonderful. We had great service from all the crew, especially our stewards and the hostesses in the Neptune Lounge. Would definitely enjoy another cruise on this ship.
Travel Advisor: Pascale LeJeune
A Fairly good trip
Reviewed on: 15 Nov 2016
The service was, as usual, excellent. There are too many ships on line now, though, making ports very crowded and commercial. Good for business,I guess, but not so good for passengers. We are over 700 days with HAL and think the good years of food and programs are behind us -- but we have appreciated the staff and the attention that is lavished on us all.
Excellent service for Michelle Bootstrap
Reviewed on: 11 Nov 2016
Always excellent service with a very pleasant attitude. She has much patience and is always very accommodating.she is always cheerful and very informative
Reviewed on: 17 Nov 2016
Love the new internet program to book excursions and review statement
Panama Canal Holiday Cruise
Reviewed on: 10 Jan 2017
Overall we were very happy with this cruise. There were a few things however that were disappointing. There was a premium paid for the cruise which led us to believe there would be events, decorations, etc. that would be different for the holidays. The decorations were there but they were not very spectacular. There were no special events that were noted as being "special" for the holiday. The ship is showing its age, small things like wall covering needing to be reattached, add up to an impression of neglect. Service was EXCELLENT! Embarkation and debarkation were extremely well handled and timely.
Needs numerous cosmetic repairs.
By: Sweet Lips
Reviewed on: 09 Feb 2017
Enjoyable and relaxing.
Our Favorite Cruise Line
Reviewed on: 15 Apr 2017
Holland American has been our choice of Cruise Lines because of its appeal to people our age, its itineraries, and its crew which are the real blessing. We enjoyed our 48 days aboard the Veendam and would recommend it to others. The entertainment was especially good, although most of the entertainers were from England.
Travel Advisor: Diane Ritchey
Reviewed on: 15 Apr 2017
Reviews said ships crew were not attentive but I found the exact opposite. After only a couple of days the knew what I ate for lunch and beverages preferred. Ship is showing it's age but crew is great.
Travel Advisor: Brenda Ostlund
Reviewed on: 17 May 2017
good food and good service
Travel Advisor: Stephanie Petros
Reviewed on: 26 May 2017
The dining room was very cold. We wore coats to dinner it was so cold. The communication between Cruise Specialist and HAL was poor. We requested a small refrigerator before we got on the ship. No one knew about the request on board the ship. I pre ordered cokes to be in our room--again nobody got the message. I called HAL and made two reservations in the Pinnacle Grill 2 weeks before our trip. That message didn't make it to the ship either. HAL needs to work on their communication between land and sea.
trip to Bermuda on Cruise Ship
By: Love to Travel
Reviewed on: 24 Jun 2017
Smaller ship which worked out great for family with three cabins, we could usually always find each other. Docked in Hamilton Bermuda for 4 days, so had to be smaller ship. Buffet on the ship was excellent, since we were mostly off the ship all day, on the beautiful Bermuda beaches, this was very convenient for us. Did not care for the special Italian Restaurant, very confusing on how to order, 2 small plates and 1 large and the food was not good. Rooms were always cleaned as soon as possible. Fourth trip on Holland America, because they go where I am wanting to sail.
Reviewed on: 26 Jun 2017
We always have a good time with your cruise line.Your staff goes above the norm for being helpful and accomidating .
Reviewed on: 24 Jun 2017
My time aboard the Veendam was full of excitement, service with a smile, helpful hints, helpful people, great food, and a Captain who projected pride and enjoyment in his ship and her crew.
Reviewed on: 08 Jul 2017
I have taken it before but this time is bad, I heard other travelers on the ship talking about how disappointed this time, they were all saying that the service and quality of the ship went down:(
Reviewed on: 09 Jul 2017
Our cruise was very pleasant. Our cabin was satisfactory, meals were good and service was excellent.
Travel Advisor: Meg Harrison
Boston to Montreal. Great crew. Awesome views.
Reviewed on: 06 Aug 2017
We returned to the Veendam twenty years after our first cruise to Alaska on her. The ship is smallish (which is great because my husband's mobility is limited). The staff members were all about our having the best experience possible. We chose to eat in the Lido for our meals, except one. The food was OK on the Lido deck. The one meal we had in the dining room was really terrific. We were disappointed with the hours of the pool and hot tub. I got up at 6 AM and had to wait until 9 AM before the tub was open for use.
Travel Advisor: Wayne Muhlstein
Reviewed on: 21 Aug 2017
The people on that worked on the Veedam were wonderful but the ship is small and aged compared to other cruise ships and the workers are lacking a lot of things that new ships have, One example is that the hot food on the buffet was not hot because they have no hot plates or heat lights on the buffet. We also experienced rocking motion several nights, something that we did not have on other cruise lines. Coming out of one port we lost our power and had to have generators turned on so we were two hours late getting into the next port.
Reviewed on: 28 Aug 2017
With good food, good service and comfortable beds, this ship never felt crowded. The only time I realized there were close to two thousand people was when attending some performances in the ShowRoom At Sea. Since I chose this particular trip for the ports it visited, I was pleased that the excursions offered gave me a choice to stay in the port city or to explore the surrounding area.
Reviewed on: 24 Sep 2017
The ship was very clean and well appointed, but it was a little outdated in some respects. Our cabin had only one plug in which we had to charge all our devices, one at a time, use the hairdryer, etc. There was a plug high above the sink, but it was way too high for me to reach, so I don't really know what that would be useful for. We enjoyed the lounges, but never went to any of the shows in the Showroom.
Travel Advisor: Barbara Sanner
Reviewed on: 06 Oct 2017
Very nice, people on the ship very nice always with a smile on their faces.
Travel Advisor: Robin Bizjack
By: Ken and Judy
Reviewed on: 09 Oct 2017
Took this trip once before. Disappointed we couldn't stop at PEI this time, but better safe. Staff and crew were wonderful as always. Found meal choices less adventerous than last time and dishes were not always clean.
Relaxing fall vacation
Reviewed on: 14 Oct 2017
Really enjoyed the cruise. The size of the ship was perfect, not too huge. Food, service and cabins were nice. The ports were interesting and the excursions offered by the cruise line were varied enough to have something for everyone. The spa was very upscale and offered great services.
Travel Advisor: Bernadette Osborne Tucker
Reviewed on: 15 Dec 2017
The HAL Veendam Atlantic Adventure October 20 2017 was the worst cruise we have encountered. More cutbacks and negative changes, services that were there at one time no longer exist or there is now a charge for such as coffee in the exploration cafe and shuttle service to town when in port additional charges that keep going up in price such as happy hour drinks. Shortage of trained crew on board There was not enough crew on board to meet the needs of the passengers, Management on board was ill trained to deal with issues and thats if you could even get a response from someone at all. Not answering phone at front desk for hours. Doing away with the fun and easy games that anyone can play and leaving the passengers with only basketball or pickleball which the majority can't play at all. Many of the books in library were outdated nor were they replaced back on shelves for others to read. Elevators that were out of service all the time. This was a very disappointing cruise.
Atlantic Adventure 10-20-17 to 12-8-17
Reviewed on: 15 Dec 2017
Have been on this ship before and truly like the smaller capacity, decor, and the food. Crew members are amazing!
Travel Advisor: Bridgett Quinn
Reviewed on: 15 Dec 2017
The ship and the cruise was BIG disappointment. I provided a detailed review for HAL.
best food and service
Reviewed on: 22 Dec 2017
We had a bout of the 'virus but the crew did everything to fix the situation. The ship itself is old and could use some overhaul but and service is top notch.
49 day Atlantic cruise
Reviewed on: 15 Dec 2017
Veendam sea worthy, but boring in room colors. Getting to dining room was inconvenient. Hard to see in theater. Theater seats quite uncomfortable. I did like the wooden deck. Noisy in library.
Reviewed on: 22 Dec 2017
It was just graet?i would not comm back a gein.werner
Older is better
Reviewed on: 22 Dec 2017
I enjoy the ambiance of the older, SMALLER ships. The crew was generally excellent, as were the excursions and entertainment, the food was always good, although at times greater variety would have been nice. I was on board for a 49-day cruise (Atlantic Adventure). Long cruises and small ships are not for everyone, but I was very satisfied overall.
Not a good trip
Reviewed on: 14 Dec 2017
Since the Big O shop took over the best seating on the ship, there really isn't a good place to sit on the ship. The main theater seats are the worse that I have tried to sit in. The entertainment is ho hum, nothing new all shows are the same on all their ships.
VEENDAM OCT 19 TO DEC 8 TRANSATLANTIC TO EUROPE
Reviewed on: 10 Jan 2018
I HAD A GREAT TIME ON THE SHIP IN SPITE OF THE SHABBINESS OF THE VESSEL. MY STATEROOM FURNITURE, CURTAINS, AND WINDOW TREATMENT WERE SHABBY AND DIRTY. BLACK CHUNKS OF DEBRIS BLEW OUT OF THE AC/ HEATING UNIT --- I REQUESTED THE FILTER BE CHANGED --- NEVER ADDRESSED. THE SHELVES IN THE CLOSET WERE BROKEN AND NEEDED TO BE REPAIRED BEFORE I COULD UNPACK. THE SHELF SLAMMED DOWN --- IT ALMOST SMASHED MY HAND -- IT WAS KEPT UP WITH TAPE --- IT TOOK 42 DAYS OR SO FOR MY BATH TUB DRAIN TO BE UNCLOGGED ---- I TOOK A SHOWER WITH WATER UP TO MY ANKLES FOR MOST OF THE CRUISE. THE HAND HELD SPRAY DID NOT STAY IN PLACE --IT CONTINUOUSLY DROOPED --- I HAD TO HOLD IT AND SHOWER. THE TUB WAS PITTED --- NOT ABLE TO USE THE BATH TUB. THE FURNITURE IN THE OCEAN BAR WAS SHABBY --- CHAIRS WERE WORN OUT --- BAND IN OCEAN BAR WAS MEDIOCRE --- COCKTAIL SERVERS, ESPECIALLY LINDA WERE TERRIFIC. MOST OF THE SHOWS WERE GOOD. THE FOOD AND SERVICE IN THE LIDO WERE WONDERFUL. DINING ROOM FOOD INCONSISTEN
Reviewed on: 19 Dec 2017
This was a 49 day cruise. I've taken this cruise since 2012. Unfortunately, this trip will not be offered again. What a shame!! The time on the Veendam was very pleasant. Food, entertainment, lectures, etc. were very good. Special thanks to the crew. Always smiling. Once they know your name, they will always remember it, no matter how many years have gone by!! Thank you Holland America for making this cruise great.
So Caribbean and Cuba cruises
Reviewed on: 10 Jan 2018
Very satisfied. Great service in dining room, Lido Market, and cabin service. Entertainment top notch. Expecially enjoyed the America Test Kitchen cooking demonstrations. Wonderful feature on the Veendam. Chef was excellent.
Reviewed on: 18 Jan 2018
The activities on this cruise were very poor. No fun activities during the day for children and young adults. Apart from the pool and ping pong, there was nothing to do. This is a great cruise for older people that have limited mobility and simply likes to mingle and chat with others.
Reviewed on: 31 Jan 2018
There were too many nickel and dime situations especially regarding drinks even bottled water. The accommodations on board are a bit old-fashioned as it is sometimes difficult to find adequate power in the room The day and a half in the Havana was mishandled in terms of the excursions. The boat docked on day one at 2 PM. The day excursions were to start at three but actually ours started at 5:20 PM so we did it in the dark and it was difficult to connect with our evening tour as a result. One of the day destinations was already closed and the other two were not well done because of darkness
Reviewed on: 23 Feb 2018
Cruising was great. Another day in Cuba would have made great even greater.
Reviewed on: 06 Mar 2018
Problem with hot water one morning was fixed right away, and everything else was excellent.
Veendam to Mexico, Belize, and Cuba
By: Dog lover
Reviewed on: 07 Mar 2018
Great ship size which enabled us to get into smaller ports. The cabins had excellent beds with 6 pillows with different firmness. Our standard balcony room bathroom had a tub with shower. The food was excellent and the best I have had in any Cruise. The entertainment was not the best, but the crowd was much older. We enjoyed our cruise but will evaluate whether the older crowd is for us.
The Grey Hair Cruise Ship
Reviewed on: 14 Mar 2018
This cruise ship was geared towards the minimum age of 65. Nothing was available after midnight, entertainment, food, etc. The food was fantastic. My next cruise will be on another cruise line that provides a variety of activities to do and definitely a much younger group of passengers.
Reviewed on: 23 Mar 2018
It is the smallest ship in the fleet and so it has a wonderful. But, it is aging. The elevators often do not work as they should.
Travel Advisor: Jesse Taylor
Reviewed on: 04 Apr 2018
Very enjoyable. Ship the perfect size for us...we don't like large ships. But, during the Western Caribbean part of the cruise, my husband came down with severe gastroenteritis. .... food poisoning.....we figure from his lunch in the Lido. The day before was a sea day. 21/2 hrs. after his lunch he started feeling very uncomfortable. Was in the Infirmary all day on the 22 March, then sent off to Havana Hosp. where he was on IV, medications, for 8 days.
Travel Advisor: Coleen Noble
Riding with crew ships
Reviewed on: 01 May 2018
My time was very pleasurable on the Veendam.
Travel Advisor: LynnDee King
By: Cheryl Ramey
Reviewed on: 15 May 2018
Holland America, as always strives for excellence and success. On this particular trip there were several hiccups in our stateroom. After several attempts to resolve the problem they succeeded. Because of our discomfort we were credited over $700 in ship credits. This was greatly appreciated and we will continue to travel with them in the future
Travel Advisor: Carlo Hilliard
Reviewed on: 27 May 2018
very enjoyable could make sure elevators are working as most often we had waits for them
Travel Advisor: Bill Beckett
Recommend with reservations
Reviewed on: 26 Jul 2018
It is due for a litte refurbishment.
COME SAIL AWAY, COME SAIL AWAY!
Reviewed on: 11 Aug 2018
MID SIZED SHIP WAS A PERFECT FIT FOR US. WE MET SEVERAL PEOPLE WE ARE STILL FRIENDS WITH BECAUSE WE WERE ABLE TO VISIT WITH THEM SEVERL TIMES DURING THE SAIL.
Travel Advisor: Peg Gullikson