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Reviews and Recommendations for Noordam
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Reviewed on: 12 Feb 2015
We really enjoyed our cruise. The excursions we booked through HAL were very good. On St. Lucia we went on the 7 hour tour of the Island leaving from Castries and ending at Soufriere (where our ship was docked). On Barbados we went to Harrison's Cave. Very interesting and well worth it. On St. Thomas we went on a snorkeling tour with the Castaway Girls to Turtle Cove and Shipwreck Bay. The crew on the catamaran were excellent and fun. On the way back to the dock they plied us with rum punch! The Noordam is a lovely ship but getting a little "tired"...maybe time for a refit. As always, the Philippino staff were excellent...especially our cabin attendants, Usep and Andry; Willis, Lee, Chris and Rolando. Re: the use of the lounge chairs around the covered pool area. Many times people left their belongings on the chairs to go somewhere and did not return for up to several hours. That behavior is unfair to other guests. Not sure what HAL can do to alleviate this problem.
Travel Advisor: Robin Hutnan
CLEAN, EXPERT FRIENDLY SERVICE
Reviewed on: 13 Apr 2015
WE HAD ABSOLUTELY NO PROBLEM ANYWHERE ABOARD. CLEAN CABIN , VERY GOOD CABIN STEWARDS. DINING ROOM GREAT SERVICE ALL AROUND.-( NOTICED FOOD QUALITY SOMEWHAT DECREASED ). ALL IN ALL, EXCELLENT.
Reviewed on: 04 Jul 2015
good service all around
Excellent cruise, very nice ship
By: Al H
Reviewed on: 08 Jul 2015
The cruise was very good, and we had excellent weather. The ship was very, very clean, and the crew was just outstanding, always going out of their way to be helpful. Food was great. We would sail with Holland America again, one of the best cruise lines we've sailed on..
Travel Advisor: Deborah Knopf
They know what they are doing
Reviewed on: 09 Jul 2015
Our trip was a bucket lister for us as we had long hoped to do an Alaskan cruise. We were looking for something nice, but not too pricey. HAL certainly fit the bill. The food was good and at times very good. The staff was delightfully courteous and well spoken. The spa was excellent. The only downside was the "shopping channel on the high seas" feel that we would get from time to time.
Travel Advisor: Daria Westerfield
Reviewed on: 08 Aug 2015
The food was wonderful. We tried to make a reservation at the Pinnacle on our first day at sea and they said they were completely booked until the last night of sailing at 9pm. We were disappointed but did enjoy the Vista Dining and open seating. We were impressed with the boarding and departing at the ports and the beginning and ending of the trip. I had to go to medical in the middle of the night and was impressed with the doctor and nurse attending. Overall, it was a great experience and I would highly recommend Holland America.
Travel Advisor: Alisa Dearing
Beautiful elevator doors!
By: House Mouse
Reviewed on: 01 Nov 2015
Please check previous review!
Reviewed on: 31 May 2016
Everyone working on this ship was so friendly and we had amazing service everywhere we went.
Travel Advisor: Anne Ramsey
Cruise to Alaska
Reviewed on: 30 May 2016
Staff was very friendly and competent. Special kudos to the Neptune concierge staff. Lots of food, but quality don't rate a ten. The individual entertainment was outstanding, The optional tours we took were also outstanding.
Travel Advisor: Sharon Whiting
Great trip and friendly service
Reviewed on: 31 May 2016
Thanks for a great trip.
Travel Advisor: Abby Bebout
MORE THAN EXPECTED
Reviewed on: 06 Jun 2016
OUTSTANDING SERVICE WHICH MADE FOR A MOST MEMORABLE TRIP. WOULDN'T HESITATE TO PLAN ANOTHER TRIP WITH KIM AND WOULD RECOMMEND HER TO ANYONE WHO WANTS THE EXCEPTIONAL SERVICE.
Travel Advisor: Kim Schneider
Reviewed on: 11 Aug 2016
Concierge service was almost non existent. Great cabin, but that was it.
Ship / Itinerary selection
Reviewed on: 26 Aug 2016
Very nice ship ... fantastic dining and hospitality staff.
Travel Advisor: Deborah Barth
Solid ship with classic experience
By: Sleepling in Seattle
Reviewed on: 19 Feb 2017
We had an adventurous trip to Australia/ New Zealand. Ship decor is older. Food was plentiful- lots of options for dinner entrees.The Asian station for lunches, the made-to order pastas (yes, even gluten free), salads, were a nice change from the traditional Lido line foods. Other food options were the Pinnacle and Italian restaurants with excellent quality entrees and service. The Ship captain was excellent, good explanations and tackled some challenging locations skillfully. He really emphasized keeping the ship germ free! All staff were VERY upbeat and friendly, always greeted you, were prompt and gracious. Entertainment was fun with piano bar hits from 50's, 60's through current-engaging. BB King jazz and live band were tops for another option almost every evening. The main shows varied (as usual), mostly very good with a few solo performers that were not very good. The exercise room was bad-equipment was outdated, some not working. Classes packed. Off hours were better.
Travel Advisor: LynnDee King
Reviewed on: 15 Mar 2017
Basically ok however there are some areas we felt could be improved to provide a better experience.
Travel Advisor: Sharon Strickland
By: Enjoyed my trip
Reviewed on: 18 Apr 2017
Ship an d staff were great. Port of call were all we could ask for.
Travel Advisor: Marian Blessing
Reviewed on: 08 May 2017
We love the Vista class ships especially the signature suites they offer. We are now spoiled with the larger bathroom and double sinks. The ship is laid out very well and the staff and crew are very friendly and provide exceptional service.
Reviewed on: 11 May 2017
A worn our ship with very poor hotel management. Ship needs refurbishing right from worn out and threadbare carpets to furniture . Staff unwilling to arrange for family to have rooms together eve though after 14 days of cruising one room became available next door. The Captain was very approachable and interesting to see him interact so much with the clients but rest of white shirts were not very friendly. Unfortunately both of us sick and the Doctor misdiagnosing Shirley but regardless, Holland America is not a Cruise Line I would use again and would recommend none go on this boat until considerable money spent on same.
By: Mario Aquilina
Reviewed on: 08 May 2017
I thought the Holland line was over rated. Everything was a sales pitch. You were nickel and dimed constantly. The staff was great as was the food.
Travel Advisor: Rose Rende
Reviewed on: 29 Jun 2017
Love this ship and its courteous and attentive crew. Clean, comfortable staterooms, as well as the rest of the ship. Many entertainment and restaurant offering a nice variety of choices.
Travel Advisor: Suzette Mack
Reviewed on: 29 Jun 2017
Love the Noordam. We have sail on her many times. Love Holland America
Travel Advisor: Melitta Hannon
Reviewed on: 21 Jul 2017
Excellent. Very luxurious, great food. Entertainments were some of the best.
Travel Advisor: Caroline Chandra
By: Betty Lou
Reviewed on: 23 Jul 2017
Had a great time. The food was delicious. Loved the shows at night.
Travel Advisor: Arlene Humble
Nice ship but service lacking
Reviewed on: 28 Jul 2017
The ship was very nice and our room was better than even expected. Embarkation and disembarkation was very efficient and quick. However, service members, especially in dining areas always seemed to be disorganized.
Travel Advisor: Brenda Tolson
Alaska Trip - July 2017
Reviewed on: 24 Jul 2017
We had never been on a cruise before, and we both had preconceived notions about how things would go. We discovered that a cruise has many options, and the experience is truly whatever each traveler chooses to make it. We had a fabulous vacation, and now we are starting to think about where we can go next!
Travel Advisor: Kristen Elfritz
Yes, with caveats.....
Reviewed on: 06 Aug 2017
We have sailed with HA well over 100 days and this was the most disappointing trip. The crew was great but the ship seemed understaffed, with service very slow and at times, non-existent (e.g. waiting 30 minutes at the Ocean Bar for a drink that finally arrived as we had to leave for dinner). This situation was commented in by many other seasoned travelers with HA. There is now a very limited room service menu and service was very slow. The dance floor for evening ballroom dancing is gone as is the band for this purpose. The Ocean Bar allegedly had a small area for dancing but it was really a passageway and did not work well at all, although we tried. The Crows Nest is a great lounge but dancing was never offered there. Would I go on a HA cruise in the future? Not unless I was assured that the above issues were addressed and only after carefully considering other cruise line options. Unfortuaely, HA has lost the HA first loyalty of a third generation HA family.
Alaska Land and Sea
Reviewed on: 07 Aug 2017
We had a great cruise with lots to see and do. The only negative was the norovirus which hit the ship on day two. Two of eight in our group came down tithe it.
Travel Advisor: Gregg Humble
Reviewed on: 10 Aug 2017
Was pleased with our accommodations, the staff was very friendly and helpful when necessary, and the food was outstanding. That said, contracted the Norovirus while at sea, causing a quarantine to our quarters, missing of a port, and the planned adventure at that port. This was the third Holland ship to have the virus to or from Alaska to Vancouver or Seattle in recent weeks and over 5.0 percent of the cruisers on our boat were ill. Did not think that Holland America reacted well to a known virus that was affecting their boats. Wrote to Holland America and received a sorry you were ill letter (email) and a hope that we cruise with them again. Was not looking for a free cruise and did not ask for anything; however, the offer of cruise credit or something if we chose Holland again would have been a nice gestor since a port, port adventure (not with Holland), and two days at sea were missed.
good food good times
Reviewed on: 20 Aug 2017
Holland runs a good ship .
By: Bucket List bunch
Reviewed on: 21 Aug 2017
We enjoyed the staff very much. The food was wonderful, the service exceptional, we enjoyed the entertainment. We thought our room was very nice and well-kept. It was bigger than I had thought it may be. Good storage!
Travel Advisor: Diana Weishaar
Reviewv your cruise ship
Reviewed on: 12 Aug 2017
in the beginning of buying the trip i was not sure about it , but once i was on board , the trip turned out to be wonderful ,and very enjoyable . No problems
Travel Advisor: Annie Humble - Gougler
Our favourite cruise line
Reviewed on: 27 Aug 2017
We thoroughly enjoyed our cruise. The staff and crew are always friendly, efficient and make you feel very special. The Noordam is in need of some updating. Parts of the ship look very tired, although very clean and well maintained.
By: Betty Ann
Reviewed on: 03 Oct 2017
It was very good and as usual the staff works hard to make everything just right for the guests. The cast sungers and dancers were excellent as was the Pinnacle. Really great food.
Travel Advisor: Carol Terhune
Reviewed on: 28 Oct 2017
Vista class mid size cruise ship, elegant for her age. What separates Holland America is her Indonesian and Filipino crew. They are the “face” to the customers and they make it immensely enjoyable. The food is above average, at times way above. We appreciate that the buffet is served by the crew, nobody has touched your food before you get it. The ship is comfortable, handles high seas well, and only holds 2000 passengers. The crew is about 900, so it’s nearly one crew member for every couple. Recommended
Travel Advisor: Susan Mills
Reviewed on: 11 Oct 2017
Couldn't have been better. Excellent service and food. Enjoyed the shows. Only negative was the liquor packages-- way too expensive!
Travel Advisor: Andrea Keiderling Fehl
Alaskan Land and Cruise
By: gramma sharon
Reviewed on: 07 Oct 2017
We loved the ship. The crew was amazingly friendly, the food was out of this world delicious and the entertainment outstanding.
Travel Advisor: Michelle Jaykus Peck
Noordam to Australia/New Zealand
By: Travel happy
Reviewed on: 13 Nov 2017
Comfortable and convenient!
Travel Advisor: Eiko Yamamoto
Cruise Ship Review
Reviewed on: 20 Nov 2017
Everything including service and food, were excellent, although the Noordam is looking somewhat "TIRES"!!
Travel Advisor: Diane Silletta
By: Young travelled
Reviewed on: 20 Nov 2017
Everything was just okay. Room, food, entertainment, facilities. Just okay
By: Ray & Pat Ryan
Reviewed on: 24 Nov 2017
It was a good time with lots of activities and a variety of entertainment .The meals were great with lots of choices ,places , and times to eat. The staff provided excellent service; so you felt well looked after no matter where you were on the ship.
Travel Advisor: Francoise Campbell
Reviewed on: 19 Dec 2017
Excellent cuisine Superior service Outstanding cultural presentations
Cruise of a Lifetime
Reviewed on: 24 Dec 2017
The check-in was quick and streamlined, much better than previous cruises. Our stateroom was large, spacious with all amenities we needed. Staff were friendly and very helpful and the food was great with plenty of variety. We did catch colds and blame the air conditioning unit above the bed. Perhaps the bed should be re-located. The entertainment was very good, with an abundance of bars available. On a negative note, the tipping for the most part was not discretionary but pre-added to each order. General amenities were not on par with previous cruises ie: general gym availability without membership, no movie theater, and excursion prices were expensive.
Travel Advisor: Kathy Wilton
Reviewed on: 29 Dec 2017
As always, Holland America is very solicitous without being overbearing. Superb dining experience. Loved the America's Test Kitchen. Staterooms are looking g a bit shabby, though, and this was disappointing.
Travel Advisor: Nora Pearce
Reviewed on: 11 Jan 2018
My recommendation would depend on what the passenger is looking for. The ship itself is very tired and in need of major upgrade. The Asian staff were fantastic. The food plentiful though mainly unexciting. My favourite Brown Brothers wine was on the wine list which is unusual for a cruise. My biggest problem was there was very little to do on board ship on sea days. If you like playing trivia, sitting by the pool or playing cards, you'd be fine, but otherwise it was a pretty boring cruise. The nightly shows were good, and our Neptune Suite was comfortable and very clean. Having use of the Neptune Lounge was a plus, though we didn't pay full price for our suite and wouldn't want to (we were offered an upgrade from a Signature Suite for a small increase in fare). Limited number of kids on the cruise was a plus and they were well behaved. There isn't an adult only pool. We dined with different and interesting people each night.
Unhappy with HAL
By: Michel B
Reviewed on: 30 Jan 2018
My time aboard the Noordam was very stress inducing. I changed rooms three times due to inadequately functioning bathrooms and toilets that never got resolved. The staff, crew, and officers of the Noordam are by far the best I have ever encountered in the HAL. I am very disappointed with the ship, HAL head office and their compensation. I did not savor the journey.
A fantastic Cruise with a great Captain & Crew
Reviewed on: 12 Apr 2018
Captain Bos and his Crew made our trip one of the best we have been on. We had a little bit of bad weather but the Captain kept us informed of what was going on and had our safety and comfort as his top priority at all times. His crew, from his Officers to the deck hands were always polite and helpful. The Cabin, Bar and the Dinning Room Stewards were all top rate and made everything very pleasant and comfortable for us.
Travel Advisor: Lesley Buck
Alaska cruise with Noordam
Reviewed on: 28 May 2018
enjoyable, comfortable, great food
Travel Advisor: Randy Raphael
By: Mike F
Reviewed on: 11 Jun 2018
The time on board was very good. The ship is showing its age a bit, but the crew and staff were beyond excellent.
Travel Advisor: Dennis Wallace
Reviewed on: 22 Jun 2018
This was our third Alaska cruise on Holland America. The food and service were wonderful. The coordination of activities and logistics was impressive. The only thing we missed not having was the chocolate surprise: it did not take place in the location on the daily program.
Travel Advisor: Susan Boehnstedt
Reviewed on: 29 Jun 2018
This was our first cruise and it was a wonderful experience! We never dreamed that we would enjoy it as much as we did.
Travel Advisor: Diana Rolig
Reviewed on: 27 Jun 2018
Crew was courteous, stateroom was always clean, public areas were well maintained.
Travel Advisor: Ara Cromwell
Inside Passage cruise Spring 2018
By: Indio Bob
Reviewed on: 08 Jul 2018
This ship is immaculate, beautifully decorated, and designed for the comfort of its passengers. All staff members are customer service oriented.
Travel Advisor: Barbara Sanner
Thank goodness for great cabin stewards!
Reviewed on: 15 Jul 2018
We found the ship itself to be shabby and the on-board activities much lower quality than HAL cruises of past years. And there is a lot of nickel and diming...surcharges for SO many things. The room service menu is meager, the shows are amateurish, and the shops are uninspired. But wow, the cabin stewards are first-rate, as was the jazz piano player Justin. (The other jazz pianist played worse than I do.) We di enjoy the string quartet from Lincoln Center, but they were in a tiny performance space that left many people standing at the back door listening. Meanwhile, the dull Vista Lounge performances had sparse attendance. I may have outgrown this sort of cruising. The benefit of not having to unpack in each city no longer outweighs the high cost for a lower quality cruise experience than in former years.
Recommend Holland America
Reviewed on: 22 Nov 2013
My husband and I have traveled on Holland America for almost 200 days. We have always found this line wonderful. We stay in the same room or near the same room every trip - on the 7000 level. The lounge is a great place and we enjoy having the concierge there to help with all our requests. Holland America has been our first choice for many years and will continue to be so.
Travel Advisor: KC Baldadian
Reviewed on: 25 Nov 2013
Good service. Friendly staff. Food was excellent. We are going on the same ship this coming January
Reviewed on: 31 Jan 2014
Travel Advisor: Lisa and Nancy Zupancic
Reviewed on: 07 Feb 2014
We had a wonderful vacation on holland America. We are 4star mariners and enjoy the extras that go along with that. The staff in all areas were wonderful and helpful . The ship was clean and well kept. The captain was great and held the ship for 3hrs waiting for the passengers on all the flights that were late because of the weather. we enjoyed all the island tours booked through the ship. Since we had a late flight we booked the tour to spend time at the cruise reception Center in Hollywood Florida until it was time to go to the airport. They took very good care of us and it was so much better than sitting at the airport . Cathy booked our flight through holland America and they certainly took good care of us . They reassured us when our flight was so delayed that they would take care of us if we were late getting there.
Reviewed on: 02 Feb 2014
The Captain of our ship Robert Jan Kan was remarkable, not only didhe hold the ship for weary travellers, but when there was a situation re power on the ship he made certain we were informed about what was going on.Kodos to our captain!!!
Love the service. Hate the decor
Reviewed on: 24 Feb 2014
I have cruised 5 times, three of them with HAL. I like the cruise line, the service, the food. But I hate the decor on most cruise ships. Why do they all have to look like they came out of 50s Las Vegas. How about injecting some sleek, contemporary design to the furniture, art on the walls and and other fixtures. Hotels have modern face-lifts why not the ships?There is also too much emphasis on shopping, spas and casinos. How about some interesting lecture series. In case you think I'm in my 30's, NO, I'm a modern 65 year old with some taste, part of your target demographic. Today's boomers don't want to live in Ozzie and Harriet style interiors.
Travel Advisor: Nancy Dosch
Reviewed on: 02 May 2014
By: Jaya 7
Reviewed on: 13 May 2014
We love Holland America. Ports were interesting and excursions well planned. We particularly loved our suite. It was very comfortable. The cabin crew was excellent. Dinner crew were also excellent. We are already planning the next trip. Will take a 6 mo. or so break first.
Travel Advisor: Theresa Quintarelli
yes, I would recommend Holland American Line
Reviewed on: 18 Jun 2014
Great Ports of Call in Alaska
Reviewed on: 30 Aug 2016
We enjoyed the ship and especially the ports of call. Holland America is obviously a preferred cruiseline when traveling to Alaska.
Experienced and friendly service
Reviewed on: 11 Oct 2016
We have booked several cruises with Annemari, and have always been extremely pleased with the bookings she has done for us. We have never dealt with travel agents before who are as professional and expert as Annemari. Because of her expertise, she has given us good and helpful advice. On top of that, she a very nice and pleasant person to deal with. We don't hesitate to recommend Annemari to anyone planning a trip or vacation.
Travel Advisor: Annemari Hermans