Silver Cloud

Homey top-end cruises. The best crews on the water with fine food and a relaxing non-glitzy atmosphere where you never feel crowded or wait in lines. No signing of chits. All staff know your name by day 3 and your likes and dislikes. Large comfortable accommodations. Again, home on the sea.

We were most impressed with the Silver Cloud. The service was excellent, especially our butlers Myrna and Rachelle, Chadrey, and Gao who were always there when needed. I have to say that one of the most impressive things was that everywhere we went everyone seemed to address us by name. The food and wines were excellent,the tours were good looking forward to our next cruise to wherever we decide. The Virtuoso staff and tour was fabulous.

The food was average.Serving "mashed potatoes" out of box and a filet mignon it was not.The supervisor in the Restaurant admitted both.Two good dinner services all week both at the La Terrazza.The wait staff are great.The captains officers do not even acknowledge you .

Every trip Eleanor has ever planned for us has been exceptional, down to the finest detail. Cruising on Silverseas' Spirit was a wonderful experience, the food is superb, the staff is gracious and friendly.

Ran out of food. (bananas,fresh fruit, lettuce),  Inadequate variety.  Quality poor. Leaks in staterooms; brown water out of faucets; hard, rough towels; shortage of staff in La Terrazza; ; ship in disrepair (AC. elevators, refrigerators.  General disaster.  Never will return.

The suite service is simply outsanding, the staff are friendly, attentive and very professional.  The ship is a delight.

The trans-Atlantic crossing was clearly used to get extra maintenance done, and for staff training. a couple rough patches with staff and equipment, but on the whole, an excellent passage. The Cloud is beginning to show her age, but still Silversea shines where it counts - customer service.

The Silver Cloud is a small ship and we were able to dock in very convenient places where other cruise ships could not. The ship is beginning to show some signs of wear (fraying carpet, for example) but otherwise was fine. Our suite (708) was very nice and showed no signs of wear. The butler and cabin person were very attentive and truly outstanding. The food was very good and we appreciated the smaller portions (more was available if desired). At times the food service was a bit spotty bur overall was fine. We were given the opportunity to dine by ourselves or with others at each sitting and chose to sit with others and met a lot of interesting people. The only criticism that is worth noting is that internet access should be included, even if the cruise price is increased. The pay per use or package offerings created some concern about charges and one should not have to worry about such things on a premium cruise.

Checking in was extremely easy and convenient, and our butler was extremely welcoming. Our suite was spacious and emmaculate, and the attention to details was impressive. The dining and entertainment was outstanding, especially for a small ship. One excursion was disappointing.

Since this was our first cruise we really didn't have a reference point. However, we can't imagine one being better than the one we just completed. The accommodations were first class and the crew members were excellent in every respect. We have heard stories from friends who had less satisfying experiences with other cruise lines. We were fortunate that our first experience was with Silversea. They will definitely be our first choice in a cruise line in the future.

We just finished our cruise on Silversea's Silver Cloud. This was our first ever cruise so we didn't really know what to expect and didn't know if this was was for us. We are so glad that we took the plunge! We loved everything about the experience: our suite was comfortable, the food was yummy and we are refreshed and happy. We heartily recommend Silverseas and hope to join them again as soon as possible.

My husband and I are in our early 30s so we knew going into the cruise that we would be one of the youngest people on board. However, I was expecting late 60s not late 70's to early 80's. I kept getting mistaken for a crew member by some of the passengers. Age demographic aside, we selected the cruise because of the itinerary and we weren't disappointed! It was a great way to see the eastern coast of Africa in a short period of time. Service was superior; the staff went out of their way to make sure we had everything we needed. My only complaint is about the decor. It is definitely in need of an update.

Our fourth cruise on Silversea was lovely... we cruised down the eastern coast of Africa...we loved everything about it...although the food was not as good as it has been in former cruises...the service and crew is friendly and helpful...the accommodations are always great...and it's always sad to disembark and leave such a comfortable and relaxing environment!

The crew was wonderful, but the ship was not in good condition. The air conditioning in our suite never worked well, at times it was stifling. The air conditioning in the Venetian Theater was so frigid, that, eventually, blankets were handed out. The fitness center was so hot and humid, that it was unbearable, and the machines were old and not in good working condition. The food was excellent.

It was wonderful. The staff were more than accommodating and polite. To have a Chronicle arrive at your cabin everyday with the daily news and onboard events was great. Meeting other people and hearing of their experiences was interesting. We like the personal service each & everyone receives on the Silverseas. Hopefully we can do this again soon.

The Silver Cloud was excellent. Superb food and a wonderful crew. The ship is going to be refurbished this summer and put into their Expedition fleet so it will no longer be used for regular cruises. As always, Silversea is top notch and an absolutely wonderful cruising experience.

The experience was remarkable. The food and spirits exceptional and the people efficient and friendly.

Ship went into dry dock right after our cruise. It needed refurbishing which I understand is happening. No problems with staff, food, etc. Our stateroom was roomy. Would have liked a longer stay in Bordeaux and Honfleur.

5 days. they say it's 7, but really 5 days.

Pleasant. Good food. Clean ship. Crew was very pleasant and helpful. Nice size ship. Not too many people. The butler was accommodating. Shows were ok. Good was excellent

We didn't sail on Silver Seas Cruise Line. The cruise we signed up for was canceled.

Service A+. Very informed and capable expedition team (28 for 200 passengers). Team represented all aspects of what we experienced. Very safety focussed and environmentally protective of this continent. Captain managed the trip to minimize the impact of the storms in the Drake Passage delaying departure from Ushuia, but shore excursion to Terra del Fuego added for the inconvenience. We still arrived in Antarctica on schedule. As a seasoned Silversea cruiser we found a slight deterioration in some of the food quality from our previous experiences. Food service was top notch

We had an amazing time. I can't say enough good things about the expedition crew. One or two were cranky at times but I believe it was because it was the last cruise and they were fed up seeing tourists do stupid things. Overall, the knowledge and lectures and safety procedures were great.

Superb Excellent time visiting various harbors and ports.

This newest Silversea expedition ship is delightful and the itinerary was very unusual -- calling at St. Helena Island and circum-navigating Ascension Island. The on board Expedition Team led by Nikki D'Souza was wonderful, great expertise and very helpful. The delights of having a luxury suite, butler and suite attendant, and 6-star cuisine on an "expedition" itinerary was great.

The Cloud has been turned into an expedition ship and works well as such. The rooms and public areas offer more room than the expedition ships. As usual service on board is very good. The food and wines are excellent. Some of the excursions were too long as were the bus rides.

Silversea's Destination cruise to Arctic a great adventure! Staff knowledgeable and helpful.

If you want to have true luxury expeditions go with Silver Wind

We totally enjoyed The Cloud. Crew was wonderful. Food excellent . Could not have been better. Thanks to all. Happy Landings

Comfortable on board, excellent activities for the active traveller

We had a wonderful experience in Antarctica because of Silver Cloud. I’m not much of an explorer, outdoor or cold weather person but they made the experience very enjoyable and amazing!

I loved the trip, wasn't really certain what it would be like but it turned out better than I anticipated. Wonderful crew and great food (all the time, if I wanted it). Knowledgeable staff. I learned how to navigate a zodiac and had a fabulous trip. I've signed up for another next year. The room was a nice size and it was the least expensive! Silver Sea listened and offered a trip to York & Yorkminster which wasn't on the original list and offered a second sitting for the London high tea & boat ride. Both of which I took. Two changes from the original itinerary that I didn't like were a much shorter time in Lerwick and in Eyemouth where I wanted to take a train/bus ? into Edinburgh. Many of the passengers didn't take the 90 minute zodiac tour of Noss, which I did. Overall it was a fabulous trip & going to St. Kilda was special. So glad a friend of my daughters started the whole thing.

Excellent vessel. Staff very friendly.

The Silver Cloud Expedition ship is very comfortable, beautifully appointed, has excellent and responsive staff throughout the ship, delicious and varied menus, a nice wine selection, and a really knowledgeable and talented expedition crew.

This was definitely one of our best trips ever. We will always remember it. Personal treatment from the crew was excellent. Overall, food service, quality, and choices were excellent. View window cabin was well designed and adequate in size. Itinerary and shore excursions were very good. By arranging our own flights to and from the ship, the whole trip was a good value.

Our South American expedition on the Cloud was perfect. Literally everyone on the staff and crew of the ship, as well as members of the Expedition Team, were attentive, informed and took good care of us. The destination was wonderful, but it's the people that make it all work. We are Silversea passengers for life!

This was our 10th Silversea cruise and our 3rd on the Silver Cloud. It was the second as an expedition ship. We were very impressed how efficiently we were loaded on and off the zodiacs. As usual the service and food was exceptional.

A wonderful collection of Antarctic adventures, from kayaking through ice bergs to an Arctic plunge. The expedition leaders were knowledgeable, and helpful and the service on-board was superlative.

The ship was lovely, the crew very attentive, housekeeping was wonderful, food quite good. The expedition crew was fantastic. It was run so smoothly and big applause to Jake from the kayaking crew. He was so attentive and helpful especially when we had a difficult time navigating. He never gave up and we had a beautiful experience. The massage therapist was great. Now, unfortunately, The Hotel was a complete misery and embarrassment to Silver Seas. Worse yet, the air travel connections were horrific. Silver Seas set us up without any care for our safety or comfort by putting us on a connecting flight that was an illegal time connection with no human way of connecting. The pain and frustration we experienced running through the airport only to be told the flight was closed and we were stranded. We were put on a flight several hours later and all three of us were not able to b seated together. It was a harrowing unnecessary situation. Shame on Silver Seas. A big stain on them

We loved the ship and the personnel. Service and amenities were superior and the expedition staff were professional and knowledgeable. It was a fantastic experience and we were so incredibly fortunate to have had this opportunity!

Ship was excellent, good food, good service with both rooms and restaurants.

Silver Seas expedition trip to Antarctica was quite an experience! The expedition team was superb and nimble. Always keeping us informed of the changing weather and our next zodiac adventure! The food was plentiful and quite good. Service amazing!

The Staff was friendly, attentive, and knowledgeable. The ship itself was small enough to allow for passengers to build personal relationships with both each other and the staff, by the end of the cruise we were all exchanging information to keep in touch. The boat itself was clean, had adequate accommodations, and good options for dining and entertainment. I thoroughly enjoyed our voyage.

Cancelled this trip because of covid

Time aboard was good. Was not happy with pre embarkation procedures. We rode around on a bus 45 minutes when we could see ship — couldn’t get anyone to give a real answer why. By the time guests entered ship it felt as if we were walking through a mine field

In general it was good. However, they could do better in describing the excursions and difficulty level. One excursion we went on was labeled a 3 moderate but it was in the very least a 4 difficult most all we spoke to found it to be difficult.

Don’t take this cruise. It stunk!!!

Very disappointed in this expedition. Silversea made many changes to our itinerary without explaining why. Our trip was shortened without warning. We missed a night on the ship. The ground tour agents were not given information on where they were to take us or what time to do it. We were taken by bus atone point to a building under construction and ordered off the bus. The driver made a phone call and back on the bus we went. This happened more than once. They did manage to drop us off for “shopping opportunities “ multiple times. The staff on the ship seemed unsure what was happening. Dinner service was snail slow and our butler service was almost nonexistent. We were treated as an annoyance with no welcome aboard greeting when we finally boarded the ship. We have used this cruise line in the past so our expectation was that we would receive the great service that we had previously experienced. This trip was a major fail.

Major communication issues prevailed. On the ground sub contractor personnel were terrible and made multiple communication errors. Waited 3 hours in line for flight we were told we were on and showed our seat assignments only to be told at check in desk that we were not on that flight. They violated their own Covid mitigation policies when doctor reviewing credentials prior to boarding allowed on a couple who had not had a Covid test within the window Silversea prescribed. We were turned away from our preferred dinning choice because of staffing issues. Took two days and several requests for a bottle of spirits to be found because of lack of attention to detail. We were herded en masse at final destination to dine in overcrowded restaurant and not offered other opportunities despite their being many in the area. We were misinformed about how baggage would be handled throughout the last day. Stood for 2 hours in line for charter flight back with no Silversea rep anywhere.

Professional Educational Well run Great food

Suite was beautiful. The butler and zodiac drivers were terrific. Overall Silverseas does not have it together. Overall lack of organization and poor communication of information to travelers. No effort by expedition coordinators to smooth the experience. There were many potential activities at several of the sides that could’ve been Excellent but which were not Offered. It was no effort by the expression coordinators to provide additional information to the travelers for alternative ways to spend time. Prior to travel very difficult to communicate and obtain requested information. Food was plentiful but only average quality. Lectures were mediocre. No efforts were made in relation to safety there was no social distancing or encouragement mask wearing when either would have been very appreciated. Hotel prior to travel was mediocre.

I had a good time. As a solo traveler more could have been done to met each other. Each day there was a line in the chronicle solo travelers meet in the panorama lounge un hosted. No one was there. I recommend that you have a hosted party on the first evening for solo travelers with an invitation on arrival.

This was our first time sailing with Silversea. The Silver Cloud is a nice ship - small and very comfortable. I was not impressed with their food at all. I missed having more lectures and some type of entertainment. Most of the crew was very nice - especially the servers in the main Restaurant and our butler. Some just weren't that friendly or helpful. The expedition crew was very though. I'm not sure I'd sail with them again.

We thoroughly enjoyed the Cloud. The staff, the meals, the cabins were all very good. We upgraded to a suite and loved it.

The Silver Cloud is tired and in need of a multi million dollar infusion of cash to bring all staterooms, public spaces and electronics up to date. The Miami offices are in need of additional staffing as requested information was often never given or wasn't what was actually happening and the staff is working so many issues their hands are tied for working these issues with care, professionalism and proficiency. The staff aboard the ship has their act together and are lovely in all regards making the shabby product less evident in their wake. Until this company has their "corporate" structure in Miami in place, we will not travel with them even on a new ship as the entire process of arranging was such that I needed a vacation from planning our vacation. No thanks.

We have never received service like we did on the Silver Cloud. The butler, staff, bar tenders and expedition team were all outstanding. I've seen reviews commenting on the ship being outdated but I did not find that to be the case. It is older but very clean and well appointed. The food was amazing as well. Expensive, but worth it!

Beautiful ship (Silver Cloud”), the crew outstanding and we loved our Silver Suite. But I’m a serious birder and because the daily newsletters (come out night before) said the expedition crew would be in the aft and bow to look for wildlife while the ship was at sea, I expected them to be there during given hours. But they often were not. Sometime they’d show up for their 2 hour shift and leave after 45 minutes, saying they were getting coffee, then they wouldn’t return. Often, they’d be talking to passengers over coffee and while it’s important to be friendly to passengers, they weren’t looking for wildlife and as a serious birder who is not familiar with Antarctic seabirds, I needed them to ID birds. Both my husband and I have been on many trips and whether in Africa or Bhutan or Central America or the Galapagos, our guides were passionate about finding and IDing birds, monkeys, big cats etc. Silversea guides (except for Damon), not like that.

This trip to Antarctica was the most recent. Michael King set my wife and me up with Silversea for the expedition, and joined us along with two other couples. With the luxury on the ship, the seamless flights, and the sailing, walking, climbing, and zodiac outings among glaciers, icebergs, whales, seals, penguins, and various airborne birds, this adds to our over the top bucket list checked off, experienced, and photographed. The ship was the most luxurious expedition ship we've ever sailed on; the crew supplied excellent service as well as focused talks on geology and wildlife, and the food was delicious and consistent, with great selections. We plan our next cruise on Silversea!

Food amd service were outstanding. Suite was comfortable except for challenge of Drake Passage. Bring patches! The expedition team were knowledgeable and professional.

Superb-care and attention was incredible- absolutely awesome staff from top to bottom- beautifully trained- great professionals

We loved our time aboard Silver Cloud. The crew was fantastic from top to bottom. Our cruise to Antarctica was the trip of a lifetime.

Don’t get me wrong, my trip on Silver Cloud was certainly memorable, great staff, wonderful food, lovely restaurants, but the ship itself is rundown and in great need of a complete renovation. The public hallways are in desperate need of a coat of paint and both the carpeting in the public areas as well as in my suite badly need a good shampooing. The spa is very rundown. Massage rooms are very tiny and drab and the whirlpool tub used for pedicures is old, stained and the jets don’t work. Since this is advertised as a “luxury” cruise, I was surprised to find there was no sense of “luxury” in the physical plant of the ship, except for the bars and restaurants which have been updated.

My husband I have travelled on many different cruise lines but none have matched our experience on the Silver Cloud with Silver Seas. The entire staff aboard was the most friendly, courteous and helpful staff we have ever encountered.! They helped to make our 18 days on board a real pleasure. Food was delicious and chefs on board willingly accommodated all requests. Spa services were excellent. The only negative would be that the ship decor was a little tired however, I understand it is going in for a refurbishment at the end of this year.

As always, Silverseas delivered an outstanding voyage.

Great crew..facilities are a bit dated but certainly served the purpose of an Expedition ship

We had a wonderful trip. The stops were well planned and very interesting. We stopped at a variety of game parks and saw a wide variety of animals. The guides and crew were excellent.

After going on the Silver Muse from Sydney to Auckland over Christmas it was wonderful to sail on the Cloud again. The food and the service was on a par with past Silversea cruises. The zodiacs were great and the crew got all passengers on and off safely.

This Dublin to Dublin cruise to the islands of the UK was absolutely wonderful. It had the usual feel of Silversea luxury--fine food and wine, comfortable accommodations, and wonderful personalized service. For this cruise, however, I want to praise particularly the selection of excursions and the way the crew got passengers into and out of the Zodiacs. The selection of excursions had something for everyone--from strenuous hikes to gentler walks to historic sites. Bravo. The method of crew grasping the guest's hand/arm right then left then right into the boat kept folks safe, and feeling safe. Bravo for that, as well.

Great out of the way itineraries

Excellent. Crew was excellent and ports were also excellent. Everything we hoped for.

We travelled on the Silversea Silver Cloud and were well taken care. The cabin and food service were top notch. The expedition staff was spectacular and the ship made the best of some ice situations in Nunavut, where we had to change routes which were done seamlessly, although we felt the cruise company could have done a more timely job securing permission to enter areas in Nunavut and making sure stores and museums were open when we landed. The bonus was a superb entertainment director, Daniel Gilham, who was very much appreciated.

Good. Staff and service excellent But ship is showing age, not well maintained in places

The ship is one of the older ships in its fleet and is now looking a little tired. I understand it is going in for a complete refit soon. Not before time. Food was excellent on board. Three days before we were due to finish the cruise a pump on one of the refrigerators exploded putting it out of action. This stopped us dining in “La Dame restaurant “ which we were looking forward to. Some of the cities chosen for docking overnight in were pretty boring and we would suggest these be reviewed. The entertainment on board was average at best and was far below what we have experienced before on MSC and Celebrity ships.

The staff on the Silver Cloud is fantastic. They offered personalized, genuine service. The food and beverage was excellent. The ship was well taken care of. The cabin size was perfect and loved the closet space. The expedition staff was excellent. I loved learning more about the destinations and the animals.

The Silversea Ship was very good and very comfortable. The captain and crew were excellent and sailed & controlled our ship extremely well. They adapted very quickly to changes in weather conditions and made the safety of the passengers their top priority. My only complaint about the ship is that I would have liked to have seen more locally grown fruit and vegetables at the buffet. Chile has some of the best food on the planet and it would have been good to have see

We selected our suite on lower level and without verandah to minimize the risk of sea sickness. From the promo about silversea difference it stated that "finely appointed suites ensure your sense of ultimate luxury". I did not expect a room across the public laundry, dirty carpets and a smelly toilet. After three days I complained and the suite was cleaned, the plumber added a chemical to help with the bathroom smell, and I was promised that a better cleaning procedure will be implemented. Please do not blame the butler and the cleaner, they were following the instructions on how to clean (clearly different for the suits on other levels) and they were the kindest two men. That was clearly on how it was organized by the management. The excursion leader and all lectures were great. Excellent food. Disembarkation, Santiago flight, and hotel transfer were poorly planned and left us frustrated, tired and angry.

Silver Cloud is a relaxing and more intimate cruise ship. The smaller number of passengers ensures that the atmosphere is friendly and you get to know other passengers. The expedition staff were knowledgeable and helpful. We would recommend this cruise to everyone.

Everything from top to bottom you could not find fault with

We thoroughly enjoyed our expedition cruise on the Silver Cloud. The ship stopped at several ports we had never heard of, and others we knew. The best was 2 days at Easter Island. Amazing. Our captain worked hard to get us to every port, even though sometimes the wind and the seas proved difficult.

Staff was friendly professional and helpful . Food was wonderful

Some of the passengers on the Silver Cloud were unhappy with the physical ship as it is a bit old. We found the Cloud to be charming and comfortable. At the end of the day, it's the SS people that make the voyage; and to a person, they were amazing.