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Reviews and Recommendations for ms Koningsdam
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A great experience
Reviewed on: 16 May 2016
A brand new beautiful ship, a super friendly crew, great food and wonderful places to see.....how can one go wrong! Our only disappointment was that there is no dance floor or band, for those of us, who would like to do some ballroom dancing (Fox, Waltz Rumba, ChaCha etc.). BB King Blues band was good, but too loud and they played almost every night; their venue had the only dance floor on the ship. All one could dance to their music was 'disco'.
Best Staffed Ship
Reviewed on: 22 Jun 2016
If you like a large, new ship with a very helpful staff this might for you. Beware though of their smoking policy! Smoking is permitted on all of the verandas. We were disappointed to not be able to use our veranda as result. There was fine array of entertainment. Also offerings of other pricy activities on the ship. The hiking and biking tours were exceptionally enjoyable. We loved the Crab Safari . Fine quality of the food and the service was at all of the eateries on the ship. In the dining room the service staff was worthy of a five star rating. On sea days the Lido Grille was very crowded making breakfast and lunch a challenge. We used room service to counteract this situation. This shipappeals to an older smoking crowd, who generally come from Northern Europe. Different languages are spoken but English is most common. The spa has very talented technicians to pamper guests but beware, they will try to sell you everything in the spa. The laundry and cabin service were great !
Travel Advisor: Meredith Broder
Reviewed on: 15 Jul 2016
The ship layout and offerings are somewhat different in comparison to other HAL ships. Some of the 'old world' charm is gone as is the individual service offered to Neptune Suite customers. The ship is beautiful and crew is awesome. I think the parent company is focusing too much on revenue at a cost to the customer.
Reviewed on: 21 Aug 2016
Very spacious, clean and modern. A hotel ambiance in a ship.
Reviewed on: 13 Sep 2016
What a gorgeous ship! We had a veranda stateroom and it was great. Never felt crowded or closter phobic. Beautiful views thanks to the veranda and gorgeous Norway. Loved the bathroom, great design, good water pressure and temperatures. The staff was amazing too! Beyond first class, it was Grand Class!
Reviewed on: 24 Sep 2016
Very nice even though it lacked a library.
Has some growing to do
Reviewed on: 21 Nov 2016
I love the new ship and it is gorgeous. In saying this, however, it has room for improvement. I am assuming the negatives I experienced were due to the fact that it was the first sailing out of Ft. Lauderdale and all of the execs were on board, etc. I will give it another sailing and hope to see some changes. The entertainment was mediocre, Lido service needs to be more independent, cruise director needs to be more involved, bring back the pizza station, taco station & good quality free ice cream. The Culinary Arts Center was awesome as was the BB King club.
Travel Advisor: Hellen Hoffman
Reviewed on: 07 Mar 2017
Koningsdam is a beautiful ship however, the service in the main dining and the Lido deck is deplorable. The "wine stewards" don't have a clue . The meal courses either came one on top of the other or not at all and had to be requested again. The special restaurants were worth the price of admission. My friends and I like to sit outside and have breakfast what a disaster soot was everyplace and no one seemed to care. If this had been my first cruise I would never plan another, fortunately I've experienced wonderful cruises and will do it again but not with Holland America.
too big for us
Reviewed on: 29 Nov 2016
The Koningsdam is beautiful but I rue the day that economics caused HAL to exceed the 1200 size of ships. The embarkation was a nightmare; because there was a delay in boarding, a large portion of the 2000 passengers were crammed into a room with very few chairs. The average passenger age was well over 70 and waiting was not only uncomfortable but a safety hazard. There were no drinks or snacks and the wait was close to 2 hours. Crowded times (to and from dinner and shows) were difficult to navigate in narrow hallways. The smoke in the casino, where you had no option but to walk through to the theater, was so heavy it hung in the air. Ventilation system must have been totally inadequate. The suites have been truncated and the entire suite offering should be re-examined. Despite the hefty increase between a suite and lower deck cabins, there were few amenities. Boarding was combined with the 90 per cent of passengers who are 4 and 5 Star and thus no privilege.
Reviewed on: 28 Nov 2016
Wonderful ship, great Captain!
Very Disappointing-Ship and Staff
By: Cowboy Fan
Reviewed on: 15 Dec 2016
BIG HAL fans-NOT the 'homey' atmosphere of our 4 previous cruise.No library.Too many missing things. Open Seating does NOT work.Understand the 4-5 star mariners are catered to,but 3 stars are very discriminated against.Request for table size and/or time,was NEVER honored.2 hours + for dinner,stewards carried 1 plate at a time for a table of 8,no silverware to eat dessert,no water refills,couldn't answer questions.Gave up and ate in Lido where staff MUCH happier,friendly,helpful. Office:didn't listen to concerns or offer suggestions.Rude in replies on the phone. Room steward bad-previous people left broken hanger,underware,shoes and none was cleaned out before our arrival. Made one wonder how clean the room actually was? Ship:rooms much smaller-not enough room to be able to wheel luggage to the hallway.How can a 95 yr old lift their bag over a bed to get it out of the room? Journeys Shore:staff cannot answer questions if not on the 'script'.Possibly they should experience some tours.
Reviewed on: 21 Jan 2017
There are too many bugs that have to be worked out. I don't think there was enough crew to take care of the passengers.
Limited opinion of Holland.
Reviewed on: 20 Jan 2017
Neptune personnel and Room attendants were outstanding. Other ship personnel in Dining Room seemed short of help (at times) . Lido Service was good. Culinary Room experience was fun, outstanding and a great experience. Family illness slowed us, but we prevailed.
Travel Advisor: Gail Rosenberg
Reviewed on: 23 Jan 2017
Koningsdam is a new ship for Holland America. It is bright and has a modern feel to it. A few things have changed- walking deck much smaller and no library. Digital work shop is much larger than on other ships and well equipped. Same friendly,helpful staff.
poor layout of ship
Reviewed on: 11 Feb 2017
Very small cabins, very few places to sit and just chat and the library is a total joke.
Great TCruise. Great Advisor
Reviewed on: 06 Mar 2017
Carol walked us through each step of the booking process effortlessly. She answered all of our questions and concerns in a timely manner. To top things off there was a plate of chocolate covered strawberries waiting for us in our cabin. Thank you Carol
Reviewed on: 21 Mar 2017
Too many takeaways: No library, no chaise lounges on promenade, no movie theatre, 500 additional passengers with fewer elevators, dislike 24/7 loud music policy, toilets a disaster-no leg room-must sit sideways, chairs in Lido much too heavy-all passengers complained. reduced per diem for food-no dover sole, no ossa buco. Don't like new wave menu. bring back old favorites. No silk bar (my favorite). Likes: New shower doors keep floor dry. New York deli. LED screens in main showroom.
Reviewed on: 22 Mar 2017
We went especially on this cruise to experience the new Koningsdam. Overall pleased. We are 3 star mariners and we were very impressed with the Lincoln Stage and the classical music. The food in the dining room was excellent every evening and we never felt we needed to go to a specialty restaurant for a better meal All in. Impressed.
2017 Caribbean Cruise
Reviewed on: 20 Mar 2017
It was lovely to be aboard the brand new Koningsdam. The Kongingsdam is the largest ship currently in the HAL line. We prefer a smaller ship of about 1200-1400 passengers so found the ship a little large with so many passengers. We would, however, not hesitate to sail on the Koningsdam again.
Koningsdam March 2017
Reviewed on: 30 Mar 2017
We enjoyed the cruise. This is HAL's newest, largest ship - there are things we liked and things we did not like. We liked the many dining options - Sel de Mer and Pinnacle Grill were excellent; however, we did not like the Chef's Tasting dinner (what Rick ate is what we think made him sick for two days at the end of the cruise). We like the Dutch Café, New York Pizza and Deli, Gelato, and Dive In. We had to cancel our reservation at Tamarind. The main dining room food was good; however, the food on Lido was not good at all and it seemed like the room service menu options were more limited. Service in all areas -excellent. We did not like the Promenade deck at all. The tenders are so low that you cannot look out at the water as you walk around, no deck chairs and so narrow that you have to walk single file when passing someone. We did not like the design of the BB King lounge in an open space with the music blasting into the shops in the evening. You could not talk with sales staff.
Reviewed on: 05 Apr 2017
The ship is new and innovative. Very modern accommodations. We particularly liked the World Stage with its LED lights and comfortable seating. We tried the speciality restaurants and enjoyed the Canaletto and Sel de Mer, but still like the Pinnacle Grill the best. We selected a suite on the back of the ship and enjoyed the views but thought it was smaller than on other HAL ships. The Neptune Lounge is a great benefit for suite guests. We chose the itinerary and liked St. Lucia the best with the sail part the Pitons. Food is very good but dining room can be chaotic with traditional and open seating mixed. Great crew and services.
Reviewed on: 08 Apr 2017
We enjoyed the cruise very much. We were treated like cruise royalty. The food and beverages, the Pinnacle and of course the crew were exceptional. Everyone was helpful and courteous. I enjoyed the gym and mom loved the cooking experience along with many others.
Travel Advisor: Joe Lucero
Reviewed on: 08 Apr 2017
We loved the ship. The specialty restaurants were excellent. The World Stage was amazing as was the Lincoln Center. The Billboard (Piano Bar) layout was very good. The interior staterooms were a little smaller, but had great storage. The glass enclosed shower was great. Crows nest was very nice with lots of comfortable seating. Since there is no library, (as most people have e-readers) they need to let guests know that there is a book exchange location. Outside decks have lots of lounge chairs that are easy to move to shady spots if desired. As usual, the crew is very friendly and helpful.
Travel Advisor: Gayle Takashima
Reviewed on: 11 Jun 2017
It was a great experience on the Koningsdam. The World Stage was awesome. The Dutch Café was a relaxing experience that I took in as often as I could.
Reviewed on: 22 Aug 2017
The ship is beautiful and well maintained, smooth sailing from Amsterdam to all ports of call. We enjoyed the entertainment and food offerings, participated in wonderful wine tasting. (Did not care for the separate beverage packages offered before the ship sailed.) Would recommend to our friends and family - Holland America is a fine cruise line - our second sailing with them.
Travel Advisor: Dennis Wallace
Reviewed on: 07 Sep 2017
Beautiful and Nice Ship Great Service and Ports
Travel Advisor: Theresa Quintarelli
Reviewed on: 24 Sep 2017
Actually we liked the ship. I do not like that HAL does not include anything in the price of the cruise and are constantly asking for money, from bottled water to hawking sales throughout the trip. The food was reasonable, especially since we were able to eat breakfast in the Pinnacle. Did not particularly care for the HAL excursions.
Konningsdam trip #2
Reviewed on: 14 Oct 2017
Even though this ship is big, it doesn’t feel it. Easy to get around, lots of food venues. We recommend the Culinary experience and the Tamarind...yum. They now have 3 show times so everyone can attend no matter what your dinning time. Still finding new things to experience.
Excellent service, elegant ship
By: World Traveler
Reviewed on: 07 Nov 2017
The staff on the Koningsdam is one notch above the rest. Entertainment on board was usually very good. The string quartet at the Lincoln Center Theater was outstanding. Good lecturers for the most part. Varied activities, especially on sea days. Comfortable cabins with plenty of storage.
2nd time on this beautiful ship
Reviewed on: 25 Oct 2017
This time we were on the Koningsdam for 15 days, sailing through the Med and across the Atlantic Ocean. It's a beautiful ship with lots of things to do and enjoy. The food all around, was wonderful. The Lido Deck, Main Dining Room, Tamarind, Pinnacle Grill...any of the restaurants are great, including room service. We attended cooking shows and a class, high tea, World Stage shows, a cooking class, experienced the spa with a massage and facial.... it was great! Our room stewards were wonderful and attentive, the front desk crew outstanding to cater to every need. There are a couple of negatives, which # 1 is the BB King Blues Club; their repertoire is very limited and gets boring fast and # 2 the Billboard 100 needs a dance floor, since the dancing possibilities to BB King is limited. We were also missing dance lessons (ballroom). Having said all this, we have already booked a cruise to the Caribbean in February on the Koningsdam.
Reviewed on: 25 Oct 2017
We were on board for 31 days, but the last 7 days at sea seemed the longest. I think it was boredom during the daytime hours. There just wasn't enough going on to keep us interested.
Travel Advisor: Doug Caviness
15 day Trans Atlantic cruise.
Reviewed on: 25 Oct 2017
Outstanding service. Excellent food. Nice modern ship.
Travel Advisor: Kevin Grubb
Holland America Cruise
Reviewed on: 14 Nov 2017
The ms Koningsdam is the newest ship in their fleet absolutely beautiful one of the finest ships we have had the pleasure to cruise on.
By: Mrs. Fancy
Reviewed on: 14 Nov 2017
Outstanding food and service. She’s a beautiful ship with the options of being as active or relaxed as you want. Entertainment was very good to excellent.
Travel Advisor: Ewa Duranovic
good ship but too large
Reviewed on: 22 Nov 2017
We enjoyed our cruise. The ship is beautiful. Loved the Lincoln Center quintet. The stage shows were downright awful this time, although the dancers in the production number were talented - the female singer couldn't carry a tune and screeched in her mike. The trumpet player/singer was abominable at both parts of her repertoire. Food was excellent. We especially liked the Tamarind and Pinnacle. Canaletto was disappointing - not nearly as good as previous cruises.
Reviewed on: 05 Jan 2018
Restful and relaxing surrounding. Very accommodating staff. Good size ship for most ports.
Reviewed on: 28 Dec 2017
We were thrilled with the staff,the food, the entertainment and all other aspects of the ship and the cruise.
Reviewed on: 28 Dec 2017
We enjoyed the newest ship in the HAL fleet. Our Signature suite was very large, more than ample storage and closets. Staff are excellent and our room stewards were amazing. The Dutch cafe on board was a treat. Several different pay restaurants if you wanted but the main dining room and Lido buffet were more than satisfactory and are included as well as Dive In for burgers/hot dogs and a NY pizza spot too. We did find the aft pool small for this size of ship.
Travel Advisor: Elaine Pepper
Reviewed on: 19 Jan 2018
Beautiful, clean, kind staff.
Travel Advisor: Bea Clagg
Reviewed on: 10 Jan 2018
The Koningsdam is a very beautiful ship . It has all the features that make it very cruiser friendly.The staff are very friendly and courteous and almost always greet passengers as they pass. The Show Room is adequate for the number of people on board. The quality of the shows was excellent by and large. We enjoyed the service in the Lido which was differrent to other HAL ships that we have travelled on. The concept of stewards serving drinks and food helps with the usual congestion at the coffee machines and food bar. One disadvantage to us was the fact that the Promenade deck (Deck 3) does not have facilities for people to sit out in a less noisy atmosphere than on Deck 9. Another disadvantage to us was the inability to have a fixed meal time with the same dining room stewards in attendance. In all, an excellent choice for anyone going on a short cruise.
Reviewed on: 11 Jan 2018
It was wonderful. My first cruise and I was simply amazed how everything is handled and how guests are treated. It was one of the most relaxing times I've ever had. From port to the ship from the ship back - everyone was great. Everyone should go at least one time in their life. I'm ready to go again. Thank you ms Koningsdam
Travel Advisor: Arlene Humble
Reviewed on: 10 Feb 2018
A wonderful beautiful ship. Crew was professional and caring. They catered to every wish. The food was wonderful
Reviewed on: 12 Feb 2018
I have 2 answers, the ship is wonderful, the food was great, help is top notch, nice ports, but most cruise lines have nice ships, great food and wonderful help. Where this ship really falls down on is music. If you like to dance, there is only one place to dance, BB Kings, no other options. Most other ships have other bands playing or a DJ, this particular band playing in BB Kings, played way too much concert music. My definition of concert music is you sit in your chair listening to the music because so much of it is not dancable. They would play one good dance song and everyone would dance, then they would play 3-5 songs that were concert music and people would sit and listen to it. I know people complained but nothing was done, so that is where this ship falls down and why I would never recommend this ship. If you don't like dancing this would be a good ship for you.
By: 2 cruisers
Reviewed on: 14 Mar 2018
We had a great time while cruising with HAL on the Koningsdam. Crew were friendly, had great food, our stateroom was great! Really no complaints about the service or cleanliness of the ship. Pleased to see hand washing stations in the Lido dining room and many Purell stations around the ship. Overall a very good experience!
Travel Advisor: Helena Millar
Third time on the Koningsdam
Reviewed on: 13 Mar 2018
This was our third trip on the Koningsdam and we really enjoyed it. Life in a Neptune suite was sweet. The service on the ship is wonderful, the food consistently good (it could be hotter on the Lido deck), the specialty restaurants great, there are classes and seminars, classical music concerts, shopping,etc. The crew is very personable. My only complaint is the BB King Blues Club; the are extremely loud and have a very limited repertoire, so they get boring very quickly. It is also not music one can dance even a swing or Foxtrot to. Especially on this cruise it showed, with people flocking to the Billboard 100 were there is not enough seating. People walk in the swinging to the tunes, but no dance floor. Other, than this, we really like the Koningsdam, especially the sea days.
Great Caribbean Cruise with Holland America!
By: Otto K
Reviewed on: 10 Apr 2018
Our agent, Izumi Ogawa, assisted us in planning a fantastic cruise aboard Holland America. The ship was wonderful and all of the crew was attentive and courteous. It was truly a great experience and we would definitely cruise with them again!
Travel Advisor: Izumi Kirchmayr Ogawa