All new bookings including GROUPS beginning September 19, 2022, are subject to the following payment and cancellation terms:
○ 25% deposit required within 72 hours of booking to confirm a reservation ○ Within 15 days of deposit: no fee * ○ 181+ days prior to departure date: $250 admin fee, per person (transferrable to a future booking within 12 months) ○ 180 to 91 days prior to departure date: 25% of full fare, per person ○ 90 days to departure date: 100% penalty
There is no grace period after 90 days. Bookings not paid in full at 90 days (or 30 days with prior policy) are subject to cancellation.
Final payment must be received 90 days prior to voyage departure date.
Cancellation terms apply to the cruise fare only. Airfare and pre/post hotel stays are subject to fees depending on the cancellation date. Airline tickets are issued 75 days prior to sailing. A cancellation penalty will apply to all airline tickets cancelled after issuance.
* Does not apply to bookings made within 90 days of sail date or that require full payment (whichever comes first).
Reservations made July 1, 2022 - September 18, 2022 - final payment must be received 90 days prior to voyage departure date.
Date of Cancellation - Cancellation Charge121 days or more prior to Departure Date: Administrative fee of $100 per person120 – 91 days prior to Departure Date: 25% of Full Fare, per person90 – 61 days prior to Departure Date: 50% of Full Fare, per person60 – 31 days prior to Departure Date: 75% of Full Fare, per person30 – 0 days prior to Departure Date: 100% of Full Fare, per person
*Cancellation policy is for cruise only. Airfare and pre/post hotel stays subject to fees depending on cancellation date. Airline tickets are issued 75 days prior to sailing. A cancellation penalty will apply to all airline tickets cancelled after issuance.
GROUP bookings made January 1 - September 18, 2022 for travel in 2023 forward, the following policy applies:Date of Cancellation - Cancellation Charge121 days or more prior to Departure Date: Administrative fee of $100 per person120 – 91 days prior to Departure Date: 25% of Full Fare, per person90 – 61 days prior to Departure Date: 50% of Full Fare, per person60 – 31 days prior to Departure Date: 75% of Full Fare, per person30 – 0 days prior to Departure Date: 100% of Full Fare per person
Sail With Confidence policy does not apply to groups traveling in 2023 forward. For all invoices, including group invoices, we direct guests to our website to view our terms and conditions and cancellation policy. Final payment for Group bookings is due 90 days prior to sailing.
For this purpose, “Departure Date” means the date the sea, air/sea or air/sea/land program first departs and “Full Fare” means the full cost of any cruise, hotel or air component purchased from PGC. Some components may have different refund and/or cancellation policies and penalties and, if so, these will be explained at time of booking. All cancellations need to be made in through our reservations department by calling 800-848-6172 or in writing by email to CustomerService@pgcruises.com.
View voyage-specific due dates for booking cancellation and penalties here: May 2024 - June 2025 Cruises: Cancellation & Penalty Schedule
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