TERMS & CONDITIONS
† Beginning with your second voyage. May not be combinable with certain promotional and restricted reduced fares. Ask for details. * First reservation made prior to joining the ship, all others must be made on board and based upon availability.
CRYSTAL SOCIETY PROGRAM
ELIGIBILITY
The Crystal Society Program, defined as (the “Program”), applies to full-fare bookings and voyages beginning January 1, 2023 and all voyages thereafter. This Program supercedes any prior Crystal loyalty programs. Guests are eligible for participation in the Program after completion of their first full-fare cruise and upon commencement of their second full-fare cruise. Third and fourth berths are considered discounted fares; they cannot earn Milestones and are not eligible for Crystal Society benefits. Charters and incentive groups are not eligible.
PROGRAM RULES
All Program rewards and cruise levels are per person, non-transferable (in whole or in part), apply to full-fare guests only (reduced fares such as interline and travel advisor rates are exempt from this program), and may not be redeemed as cash. Solo travelers receive the per-person rewards and benefits listed in the Crystal Society Membership Benefits brochure. Guests must physically embark on and complete a full-fare voyage to receive credit for a particular voyage.
MILESTONE ACCRUAL & REDEMPTION
Milestone Credits:• One cruise aboard Crystal between 5 and 15 nights: Guests receive one (1) Milestone credit. Note, guests will not earn a credit on a shorter voyage.• One voyage aboard Crystal of 16 nights or more: Guests will receive two (2) Milestone credits• Cruise credits are applied at the conclusion of each cruise.Note: Combination sailings, such as back-to-back cruises, Grand Journeys, or consecutive segments of a World Cruise comprise multiple independent segments earning applicable credits for each individual voyage duration.
MILESTONE CREDITS
Milestone credits are cumulative, earned after each voyage, not deducted after earned, and do not expire unless the Program is discontinued. Credits are non-transferable and are awarded to the individual who sails and not the person who pays. Milestone redemption must be requested by the guest or their travel advisor at the time of booking. They are not automatically redeemed. Exceptions will be made only if the guest adds or cancels a booking which would allow them to benefit from the Milestone sooner or require them to postpone the redemption to a later sailing. All requests must be submitted to Loyalty@crystalcruises.com. Milestone credits will not be earned until the guest has physically disembarked, completing a full-fare voyage on which the Milestone has been earned.
AS YOU WISH CREDITS
Crystal Society Milestone As You Wish Credits are redeemable for select onboardpurchases limited to ship offering. All credits are non-transferable including to familymembers or friends sailing with guest and may not be used toward additional gratuities,future cruises booked on board, Destination Fees, Visa fees, or airfare add-ons. Credits arenot redeemable for cash, valid for one voyage (defined as a booking) and are onlyapplicable on board. Unused credits are forfeited at the end of a voyage.CRYSTAL SOCIETY FUTURE CRUISE CREDITSRequests must be made by guest or their travel advisor at time of booking. Exceptions willonly be made if the guest adds or cancels a booking which would allow them to benefit from the Milestone sooner, or require them to postpone the redemption to a later sailing. All requests must be submitted to Loyalty@crystalcruises.com. This applies to cruise fare only. Should the value of the Future Cruise Credit exceed the total amount of the cruise fare, the remainder of the credit is forfeited. Future Cruise Credits are not redeemable for cash or as shipboard credit.
CRYSTAL SOCIETY SAVINGS
Crystal Society member-only savings apply to published voyages only and may not be combinable with certain promotional and restricted reduced fares. Certain restrictions regarding combinability of Crystal Society and benefits may apply. Crystal Society Savings are available as indicated per voyage, and must be applied prior to final payment. Restrictions apply.18 19
ONBOARD BOOKING SAVINGS
Crystal Society onboard savings apply to published voyages only and may not be combinable with certain promotional and restricted reduced fares. The booking must be confirmed on board prior to the end of voyage to be eligible. Future booking must be for the member creating the booking. Certain restrictions regarding combinability of Crystal Society and benefits may apply. Restrictions apply.
UPGRADES
Milestone level upgrades will be applied based on availability. Upgrades may not be requested after embarkation. Note: Changes made to bookings will be based on pricing in effect at time of requested Milestone approval, not at the time of the booking. Upgrades apply to voyages up to 12 days in length, for Aquamarine categories and below, when eligible for a one-category upgrade (depending on Milestone reward). For longer voyages, a room change may be needed or pricing adjusted. Upgrade requests must be made by guest or their travel advisor at time of booking and will be confirmed no later than 90-days before embarkation. Future Cruise Credits and Suite upgrades will not be granted on board and are not re-calculated for back-to-back sailings or multicruise reservations.
CRYSTAL SERENITY
ORIGINAL CATEGORY UPGRADED CATEGORY
GSVF - GSVF - Sapphire Veranda Suite GSVM - Sapphire Veranda Suite
SSVM - Aquamarine Veranda Suite GSVF - Sapphire Veranda Suite
SSVF - Aquamarine Veranda Suite SSVM - Aquamarine Veranda Suite
SSWM - Aquamarine Ocean View Suite SSVF - Aquamarine Veranda Suite
CSVM - Double Guest Room with Veranda SSWM - Aquamarine Ocean View Suite
CSVF - Double Guest Room with Veranda CSVM - Double Guest Room with Veranda
CSWM - Double Guest Room with Ocean View CSVF - Double Guest Room with Veranda
SGWF - Single Guest Room with Ocean View CSWM - Double Guest Room with Ocean View
N/A SGWF - Single Guest Room with Ocean View
CRYSTAL SYMPHONY
ORIGINAL CATEGORY UPGRADED CATEGORY
GSVF - Sapphire Veranda Suite GSVM - Sapphire Veranda Suite
GSWM - Sapphire Ocean View Suite GSVF - Sapphire Veranda Suite
SSVM - Aquamarine Veranda Suite GSWM - Sapphire Ocean View Suite
SSVF - Aquamarine Veranda Suite SSVM - Aquamarine Veranda Suite
SSWM - Aquamarine Ocean View Suite SSVF - Aquamarine Veranda Suite
CSVM - Double Guest Room with Veranda SSWM - Aquamarine Ocean View Suite
CSVF - Double Guest Room with Veranda CSVM - Double Guest Room with Veranda
CSWM - Double Guest Room with Ocean View CSVF - Double Guest Room with Veranda
CSWF - Double Guest Room with Ocean View CSWM - Double Guest Room with Ocean View
SGWF - Single Guest Room with Ocean View CSWF - Double Guest Room with Ocean View
N/A SGWF - Single Guest Room with Ocean View
HOLIDAY OR SPECIALTY SAILINGS SAILINGS
Upgrades and Crystal Society Cruise Credit rewards will not be available on certain sailings, at the discretion of Crystal. Guests may choose to apply these Milestone rewards to their next applicable cruise. Crystal will confirm whether Milestones can be applied to a sailing at the time of booking.
PRIVATE TRANSFER ALLOWANCE
Valid upon completion of Milestone voyage when booked in Sapphire and above categories. The amount notated on the chart will be credited as an As You Wish credit to the guests’ on board account unless transfer is pre-arranged. To pre-arrange transfers, the guest or travel advisor may advise the reservations at the time of booking and ask for the reward to be redeemed. This may be done up until final payment.
SPECIALTY DINING
Specialty Dining reward is valid in Osteria d’Ovidio and Umi Uma aboard Crystal Symphony and Crystal Serenity.
IN-SUITE CELEBRATION PACKAGE & RECOGNITION DINNERS
When a Crystal Society member has reached a milestone that includes an In-Suite Celebration package or a Recognition Dinner, this will be organized by the onboard team for that sailing indicated. The guest or travel advisor is not required to make any arrangements in advance.
COMBINABILITY
Crystal Society rewards may not apply to certain promotional offers. Crystal reserves the right to exclude or limit combinability with the benefits or rewards of other marketing partnerships or promotional offers not specified herein. More than one fare reduction Milestone may not be redeemed on a single voyage segment. Exceptional Initiative sub credits are considered a fare reduction credit. An exceptional Initiative sub credit is combinable with a milestone reward redemption, excluding a fare reduction milestone.
PROGRAM DETAILS
Crystal Cruises Ltd, may from time to time at its sole discretion change the Program rules, regulations, benefits, conditions of qualification, special offers or cruise-level reward requirements, in whole or in part, and reserves the right to discontinue the Program at any time, with or without notice. If the Program is canceled, accrued benefits are no longer valid. This Program applies to sailings as indicated under Program Eligibility, until the Program is changed and published (see applicable voyages/dates on benefit chart.) Direct all inquiries concerning this Program to your preferred travel advisor or the Crystal reservations team
.CONTACT THE CRYSTAL SOCIETY DEPARTMENT
Call: +1.800.446.6620 TOLL-FREE
Email: Loyalty@crystalcruises.com
Write: Crystal Society1010 South Federal Highway, Suite 1500
Hallandale Beach, FL, USA 33009
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