Launching in December 2018, ms Nieuw Statendam carries forward the nautical heritage, signature service and classic style for which Holland America Line is known—while raising the bar for 21st-century elegance. Sister ship to ms Koningsdam, she's the second of our Pinnacle-class ships.

Reviews and Recommendations



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Best Cruise Line

By: Bill

Reviewed on: 21 Nov 2013

HAL is my favorite cruise line. This is the first winter that I will not be on a cruise - still recovering from a fractured disc in my back while on last years cruise. But I hope to go again next year. I have a complaint in that I no longer get catalogs or mariner newsletters even as a four or maybe five star mariner - 04216682.

highly recommend

By: fran

Reviewed on: 23 Nov 2013

I have been travelling on the HAL ships for more than 10 years. I have always been well cared for, well fed,& felt safe & secure wherever I have travelled in the world. HAL has become my winter home and I recommend the line to all my friends. I have sailed on the Amsterdam, Eurodam, Maasdam, Noordam, Ryndam, Statendam,Rotterdam, & Prinsendam.
Not Recommended

Westerdam too large for me

By: None

Reviewed on: 25 Nov 2013

I was upset that when my Travel Agent requested a room, on the Westerdam, with shower rather than a tub/shower, she was quoted a rate which was higher due to the shower.(Smallest one I have ever seen) My agent was not given a choice of a stateroom with both tub and shower. I was aft but once on board I found out that there were separate showers midship and people didn't pay what I did for the stateroom I was assigned. Thee ship is too big for my taste. Too many bars.


By: Jan

Reviewed on: 27 Nov 2013

We enjoyed our cruise on the Zaandam but there were some problems as it had just come out of drydock. The air conditioning was the worst as in some areas of the ship you nearly froze it was so cold. Overall the ship was in good condition and the staff very helpful.

highly recomended

By: leo4

Reviewed on: 09 Dec 2013

By: Not provided

Reviewed on: 15 Dec 2013

I prefer smaller ships myself but it was a nice ship for those who don't mind the extra people.

A wonderful Cruise

By: Greg and Deb

Reviewed on: 26 Feb 2014

We had the time of a lifetime.  It was a wonderful cruise.  The service, the food, and the entertainment was awsome.The education on board regarding Antarticia and the wildlife, fish and birds was so good.  Thank you for everything. 
Not Recommended

The Tender Trap

By: BillT

Reviewed on: 10 Mar 2014

We spent more time waiting for or riding tenders to shore than we did on shore.  The whole system was a nightmare, and it only got worse as the cruise proceeded.  You should avoid Holland America, and go on a good line like Regent Seven Seas

Ours was the last voyage before Westerdam got a much needed refurbishing.

By: Cap'n George

Reviewed on: 04 Apr 2014

Our first Holland American cruise for a partial transit of Panama was delightful.  This cruise to St. Martin, Grand Turk and San Jose didn't measure up.  Grand Turk is a desolate, barren island.  Why even stop there? There were five cruise ships docked at St. Martin at the same time. It was wall to wall tourists in what once had been a quaint Caribbean village.  The dock in San Juan was an easy walk to the old city.  Wonderful.  The stateroom felt like Motel Six.  Reservations for dinner were hard to get.  The room steward did his very best, but was way overworked.  And, compared to an all inclusive Regent cruise, we felt constantly nickeled and dimed.  Even an after dinner espresso cost extra.  Regent costs more, but when everything is added up, the difference is not that great, and the experience is a good two or three steps up the ladder of excellence. I might do a HAL cruise again, but only on a recently refurbished ship.

The Iteneriary is fabulous

By: patrish

Reviewed on: 09 Jun 2014

The places the ship was stopping was our reason for booking.  The food is just ordinary.  The crew were all fantastic.

A Peaceful Cruise

By: Cliff-72

Reviewed on: 27 Jul 2014

This is our second Holland America cruise and we definitely woulds recommend this line for those seeking a quieter, more peaceful cruising experience with an emphasis on elegance, luxury and detail.

Great Service

By: Sug

Reviewed on: 21 Sep 2014

This is my seventh cruise with Holland America and I have no desire or reason to think about using another cruise line. We love the smaller ships that Holland America provides. The service has always been excellent - always a smiling face to greet you anywhere you are on the ship. They always go out of their way to accommodate your every need. I am always glad to sing the praises of Holland American when anyone asks which cruise lines I would recommend. Looking forward to many more cruises - starting with May 2015 to New England!!!

Consistent service delivery

By: fran

Reviewed on: 29 Mar 2015

Service remains high which is a standard for HAL. They still deliver the world but less grand than the last time I travelled it. The programs aboard are run as efficiently as in past years and staff at all levels make every effort to deliver service to assure customer satisfaction I spend my winters aboard HAL ships but will not repeat this voyage again preferring to book shorter trips back to back where I feel I get better value for my dollar

Outstanding staff

By: Ed

Reviewed on: 04 Jun 2015

The Amsterdam is blessed with an outstanding Captain, Hotel Manager, Cruise Director, and a staff that provides more smiles per nautical mile than any other ship on the high seas.

Excellent service

By: Mike & Donna

Reviewed on: 22 Jun 2015

Employees went all out to make the cruise a wonderful experience

Great trip

By: FRED15

Reviewed on: 17 Jul 2015

Excellent ship,customer service and food. Clean with wonderful amenities for suite holders. Staff professional,courteous and willing to help and answer any questions. Food was good with many choices. I would definitely cruise with Holland America again

Alaskan Paradise

By: First time cruiser

Reviewed on: 17 Jul 2015

Thank you Holland America for an amazing cruise, where the memories will last a lifetime!!!

Very Friendly Service

By: Dev

Reviewed on: 31 Aug 2015

Very pleasant room service staff. We felt greatly pampered. Recommend choosing Neptune Suites for all. Easily accommodates a family of 4 and great balcony views. Lounge and concierge services available all the time with great healthy snack choices on the same floor was so convenient.

Holland America means comfort and service

By: Cruisin'Carrie

Reviewed on: 22 Nov 2015

Our recent 47 days on the ms Amsterdam was the very enjoyable experience which we have come to expect from Holland America. While one of the mattresses could have been better our wonderful cabin steward made improvements on it using carefully placed extra towels. I cannot say too much about our cabin steward, dining steward, administrative staff. All were wonderful, very accommodating and eager to answer your smallest need or concern. The food was excellent and it is good to see the strides which they are making toward encouraging people to eat more healthy foods and volumes of food. Holland America has become our preferred cruise line and we are looking forward to our next cruise with this line next year.

Fun Older Crowd

By: Lainey

Reviewed on: 06 Jan 2016

This is not my favorite HAL ship but it was good .. no problems with anyone. Our steward, Nyoman, was the best we've ever had.


By: konnie

Reviewed on: 11 Jan 2016

love it been on it before

Love it!

By: BrandB

Reviewed on: 12 Feb 2016

Perfect Cruise.

Great crew and staff

By: Jan

Reviewed on: 05 May 2016

I do not sail on any other cruise line except Holland America

Friendly, efficient, helpful

By: Ilse & Dieter

Reviewed on: 06 May 2016

Bridgett is prompt in following up our calls and email. Always friendly and helpful in solving problems.

2016 World Cruise

By: Rick

Reviewed on: 05 May 2016

The MS Amsterdam is a very well maintained ship and is a very good size, not too large or too small.

panama travellers

By: happy cruiser

Reviewed on: 26 May 2016

We had a wonderful time on our cruise through the Panama Canal....the staff and crew of the ship were so helpful and friendly at all times, and we enjoy being on the smaller ships as it is easier to meet and greet our fellow passengers. Entertainment nightly was great...a time to kick back and relax while watching the Amsterdam Singers and Dancers, and the many different acts in between. interesting ports of call all the way up the coast from the canal right to our home port of Victoria.....I highly recommend Holland America to everyone I talk to.....and we look forward to travelling again with them in 2017 and beyond.

Trip Review

By: Jackson 2

Reviewed on: 12 Jun 2016

Very pleasant trip . The ship and crew were first class. Should have been advised in advance of the $12.50 per day room charge. As this was my first trip in several years I was surprised to see this at the end of the trip.

Great ship and staff

By: Sue

Reviewed on: 03 Jun 2016

I would go on this ship again Sue

Lovely and Comfortable

By: Delta Sis

Reviewed on: 03 Jun 2016

The cruise ship was lovely and especially the Suite! The cabin stewards and consigners were fabulous!!! We enjoyed the Neptune Suite and snacks. When we needed anything they were on top of it! The food and service was very good overall. It was an A plus vacation!! Thank you!

The Amsterdam is the best!

By: BarbL

Reviewed on: 01 Jul 2016

We enjoyed our cruise to Alaska on this ship. The service was impeccable, and there was a very gracious staff. We can't think of one single thing to complain about! We liked the size of ship, with 1,300 passengers aboard. Since we are seniors, we do not need many of the amenities, but there was certainly everything a person could want. We would take this ship again on another cruise!

Very friendly service with a smile!

By: Golf Lady

Reviewed on: 01 Jul 2016

The ship had comfortable accommodations -- beds were good and bathroom had a small bath tub!. Very organized, never really had to wait in long lines for anything.

The ND friendly expert service!

By: Cherry Dee

Reviewed on: 04 Jul 2016

The Holland America cruise was enjoyable! All the services on board were outstanding! The staff were helpful and friendly and did a great job!


By: Redhead

Reviewed on: 28 Sep 2016

Beautiful ship! Everyone was friendly, courteous and couldn't do enough for you. It was a wonderful cruise and BIG fun! Our steward, Rio, was absolutely marvelous and we enjoyed his towel "animals" every night! Fantastic food, activities and fun, fun, fun every day and night.

best ship in the fleet

By: Tim

Reviewed on: 23 Nov 2016

Amsterdam is by far the best ship with Holland America. The crew from the Hotel Manager on down are the friendliest and most available for person to person discussions with the passengers. All crew members are very busy but the smiles on their faces and their helpfulness is what makes Holland America and Amsterdam different from the other "mega" ships.

Great service

By: Nancy & Bruce

Reviewed on: 15 Dec 2016

Outstanding crew, outstanding service, great value, great ship

ship & crew

By: butzy3

Reviewed on: 12 Aug 2017

Overall the ship was great but showing its age in certain areas. All crew members were exceptionally polite and willing to please.

Cruise ship

By: Cruise

Reviewed on: 18 Aug 2017

Very enjoyable. Excellent servers and food in dining room, HAL club for kids was wonderful.


By: Jersey Girl

Reviewed on: 16 Sep 2017

Okay. World Cruising is less of a pleasure than it was ten years ago.


By: Ann Marie

Reviewed on: 17 Sep 2017

Holland has curtailed some of their daily activities on board but has a good deal of offerings for passengers.

Good Ship

By: Wayne

Reviewed on: 16 Mar 2017

Other than colds we got, it was a great and we had a good time. We were upgraded to the Neptune Suite which obviously helped. One thing I do not understand is why we were wait listed so long for the late sitting. When we got to our table for 8-10 people, we were the only ones at the table and there were lots of other empty tables around as well. We were also upset on the wine packages and where they can be used. We purchased a 24 bottle package for our 17 day cruise. We had planned, like on our 35 day cruise on the Rotterdam last summer, to have some of it delivered to the Crow's Nest. While we continue to have other drinks in the Crow's Nest (martinis/Rusty Nails) we did not anticipate any problems. Then we were told we could not have the wine we purchased delivered to the Crow's Nest, only in the dining room or or cabin. We were also told the this applied to all Holland America ships even though they were kind enough to do so in July of last year.

Too old

By: W&P

Reviewed on: 11 May 2017

A thorough renovation is required.

round the world cruise

By: hollybaby

Reviewed on: 05 May 2017

Excellent. Doctor good when I was sick. Food in dining room excellent in taste and presentation and amount. Shore trips expensive. Some good, some could have been better. I really appriciated the ones planned by this travel group. Especially Malta. This cruise had lots of classes on the sea days. I enjoyed watercolor, sketching, Bridge, and the lectures. the Window 10 classes were excellent. A fellow traveler organized a group that knitted 150 baby blankets and The HA president came aboard for days to make sure the trip was all we wanted. He even rounded up 6 male dancers for the single women wanting to dance more.


By: Mr. T.

Reviewed on: 07 May 2017

Relaxing and enjoyable.
Not Recommended

World cruise

By: icknthick

Reviewed on: 07 May 2017

Disappointed !


By: Raf

Reviewed on: 05 May 2017

Staff is very friendly. Front desk was very accomadating when my a/c would not turn off. They found me a very nice cabin on the same deck similar to the one I was in.
Not Recommended

Not Grand

By: jimmy

Reviewed on: 05 May 2017

Ship needs overhaul. Staff Excellent Food average to poor

2017 Grand World Cruise

By: Erik

Reviewed on: 05 May 2017

Very satisfactory.

World Cruise

By: Sponje

Reviewed on: 05 May 2017

Very good. Food was outstanding. Support staff fantastic. Loved all who took care of us on the trip. Negative, room was flooded next to the last night. All stops were wonderful, and tours very wonderful experiences. Ship needs some upgrades but all and all wonderful.


By: Incognito

Reviewed on: 05 May 2017

I had a great time


By: Jane

Reviewed on: 05 May 2017

This ship is my winter home. I love the Amsterdam and its crew.


By: Al W.

Reviewed on: 05 May 2017

Awesome, fun, educational, filling (food), entertaining, spoiling...
Not Recommended

Ship Review

By: Don

Reviewed on: 06 May 2017

We really enjoyed the cruise but the condition of the ship left a lot to be desired. It really needs an overhaul and update. There was a strong odor throughout the ship during the whole cruise. We had to move cabins once because of the strong gas odor in our cabin. Many people were coughing throughout the cruise. I think there is a mold problem or some sort of something in the air on this ship.

World Voyage #8

By: residenr cruiser

Reviewed on: 05 May 2017

Excellent, as expected, I spend 4 months on this ship nearly every winter.

Sharon is the greatest agent ever

By: Dave

Reviewed on: 28 Dec 2017

Wonderful experience

Ms Amsterdam

By: Doug

Reviewed on: 04 Jan 2018

Overall good - a few snags that got worked out

Great crew, diminishing Grandness

By: jtull

Reviewed on: 05 May 2017

Over the years the Grand Voyages aboard the Amsterdam have become less grand. For those who have cruised her before the changes are obvious. For those experiencing their first time on the Amsterdam it is still a positive enough experience to please. The staff and crew are outstanding. The product is being sterilized by Seattle in an effort to make every ship uniform which is preventing the staff from living up to their potential which was evident in previous years. Congratulations to Mr Ashford and CCL Corp on the financial success of those changes. Many of us mourn what we have lost. Will probably cruise with them again as our decisions are based on the itinerary and the care of the staff and crew are among the best on the seas. I guess Seattle wins.

sailing on amsterdam

By: jack

Reviewed on: 13 May 2017

A good ship and great crew

Amsterdam (ship)

By: Mouse

Reviewed on: 06 May 2017

It was more than I expected - a lifetime experience. Wonderful Staff lead by excellent leaders.

2017 world cruise

By: sirdara

Reviewed on: 10 May 2017

The staff and crew always ensuring that we were comfortable. There were 3 disappointed occurrences. 1) I had a positive confirmation to have family members visit and spend a day on board when we were in Mumbai, India on Mar 18th. On Mar 10th I inquired how to bring the family on board? They informed me that the Mumbai port authoritys have refused any visitors to come on board. The ship knew about this change in February but did not inform me. why? 2) A tour in Colombo Shri Lanka, The bus driver could not get to the ship. They had to call someone who took us to the ship at after 7:30pm while sail time was 6pm. 3) Tour "Wadi Rum" for Wednesday March 29th. We got on a bus at 9am and people sitting passed the halfway of the bus could not hear anything from the tour guide. We complained the guide called his boss who informed him that was all they had., the complaint was noted down but I got nothing, another passenger that was with us got a 50% refund of the tour charge. Me?

Holland America's Amsterdam

By: HAL Cruiser

Reviewed on: 05 May 2017

There are changes afoot at Holland America that impact the passenger experience but the staff and especially THE CREW make sailing on the Amsterdam a good experience.

Panama Canal Cruise

By: Annmarie

Reviewed on: 20 May 2017

We had a wonderful time on the cruise. We enjoyed all the excursions that we booked through Holland


By: lordot

Reviewed on: 30 May 2017

very good service from the staff. There were alot of extra charges for things not included

Cruising, the Only Way to Relax and Really Enjoy Living

By: richdan

Reviewed on: 12 Jun 2017

We enjoyed many activites, excellent food and wonderful entertainment.

14 days in Alaska

By: Yknot

Reviewed on: 26 Jun 2017

The itinerary was great with 4 sea days and two glacier days in the 14 day trip. The size of the ship with 1300 guests was large enough to be smooth but small enough to have an intimate feel.

Not the best Amsterdam Experience

By: Jack

Reviewed on: 28 Jun 2017

Just since last December, in the same cabin, things had been changed; not for the better. When I noted that the power button on the TV remote did not work, I was told to use the button on the back of the set. The electrical 110 volt power supply was different. Luckily I was able to use the polarized 2 prong battery changer without having to rework the set-up.

Great ship and itenarary


Reviewed on: 24 Jul 2017

We had a great time. The staff was excellent. Always helpful. If you are cruising to Alaska, the 14 day HAL Amsterdam is the best. it goes to several ports like Homer and Kodiak that few cruise ships visit. Also the 5 at sea days gave us plenty of time to take it easy and visit the gym. The food was good and you could eat almost 24 hr a day if so inclined. Our cabin was 2644 on the main deck. Quiet and easy to access the elevators. There were on abundance of areas to sit and read, like the Explorer café. The ship never seemed crowded. The entertainment was very good. We liked the Promenaded deck the runs around the entire ship. Like many other cruisers walked a few miles most day. I highly recommend the Amsterdam

An Excellent 14 Day Alaskan Cruise

By: Dakota 400

Reviewed on: 24 Jul 2017

Each day was as good as or better than the day before on this cruise. Given the cool, rainy weather Alaska has been experiencing, our cruise brought them good weather in all of our ports for all or most of the day. King Neptune must have been very happy (or on vacation) because the seas were very normal with the Gulf of Alaska during part of one day being like glass! Even our Captain was pleased with the weather. I enjoyed every tour I booked and felt all were well worth the money. Entertainment varied from poor to very good. Cuisine in the MDR was very good to excellent with menu selections never before seen on a HAL menu (i.e. soft shell crabs). My experiences at the Pinnacle Grill on any HAL ship vary from Very Good to "why did I bother going". Amsterdam's PG disappointed me, but others love it. Ship was clean and well cared for, but, it is obvious that a major dry docking is needed to update her facilities. She has an excellent, friendly crew!

lovely ship

By: Jo

Reviewed on: 31 Jul 2017

I enjoyed my cruise very much. Yes, there are a number of things that need to be repaired or updated, but they are minor (in the grand scheme of things), like refinishing the bottom of the bathtub in my stateroom. The new stands/vases for the lovely flowers aboard ship are wonderful and elegant.

Review of cruising on the m.s. Amsterdam

By: Orlin Stansfield

Reviewed on: 24 Jul 2017

We always enjoy cruising on the m.s. Amsterdam. On this recent cruise to Alaska the facilities were in good condition and the staff gave excellent friendly service. On the days we cruised by the Tracy Arm and Hubbard Glaciers we were particularly happy that Captain Fred Iversen took took the Amsterdam in very close to the face of the glacier and we got terrific views of calving and other features of the glacier. The ship always arrived at the itinerary ports on time which was good for coordinating with private tours that we occasionally arrange. This was our third cruise to Alaska and the best one yet.

Alaska 2017

By: Rusty

Reviewed on: 24 Jul 2017

Comfortable. Well appointed with plenty of lounges for relaxing onboarf.


By: Rod

Reviewed on: 24 Jul 2017

The Amsterdam is well maintained despite its age. Great crew devoted to giving a fine cruise experience.

Grand Asia and Far East Cruise

By: Sandy

Reviewed on: 28 Dec 2017

We enjoyed our 80 days on the Amsterdam. The crew on the Amsterdam is wonderful........They are always happy and at your service. We had wonderful dining, room and wine stewards. We were disappointed we missed a couple of ports due to weather; however, Capt. Iverson's first priority is to keep everyone safe. We were re-acquainted with several of the passengers we had met on 4 previous Grand cruises. The buffet at the Lido had wonderful assortment for both breakfast and lunch. The Canaletto and Pinnacle were always a nice change. There were some plumbing problems on board; however, we were lucky and escaped those. All and all a very enjoyable trip....

Favorite ship

By: Tim

Reviewed on: 04 Jan 2018

Excellent --- the best run ship in the Holland America fleet

Perfect size ship

By: Jack Miller

Reviewed on: 04 Jan 2018

While 80 days may seem long to some, it was shortened by the activities offered and the outstanding crew. With only approximately 1000 passengers, you get to know many people. Meals were excellent and of a perfect size, not too large or overpowering. This ship and perhaps the entire line caters to the older passenger. Will I sail HAL again, Absolutely!


By: Ray

Reviewed on: 04 Jan 2018

The Amsterdam is showing her age, but HAL has upgraded the public spaces with new carpeting and many cabins will be updated during the dry dock at the end of the 2018 World Cruise.

Grand Asia and Pacific Voyage

By: Cupcake

Reviewed on: 05 Jan 2018

Fabulous! Wonderful crew and itinerary. Outstanding entertainment

MS Amsterdam

By: Tom

Reviewed on: 30 Dec 2017

This was our second Grand cruise on Amsterdam and we were not disappointed with the ship or crew. The service was great and the food was outstanding. Several ports of call were cancelled due to weather conditions with safety in mind. We appreciated their conservative approach to cruising. Our room stewards were the best we have ever had. The entertainment was about average except for the ship’s singers and dancers who were outstanding.

Remembering the Amsterdam

By: Danner

Reviewed on: 28 Dec 2017

I became fond of saying: "every day's a holiday on the Amsterdam." The staff was remarkably adept in providing top notch service, and their ability to memorize names and greet guests accordingly was simply legendary! All manner of dining was executed with the utmost care for the guest experience to be delightful. Many of us became very fond of those who catered to our Dining Room meals. I was grateful for the personal touches my cabin attendant tried his best to attend to. This level of service is what distinguishes GREAT from good!


By: Albert

Reviewed on: 05 Jan 2018

Excellent and also the lectures

Luxury on the Seas

By: Amsterdam

Reviewed on: 28 Dec 2017

80 days of being with the best crew ever. We do so miss them! Ship was elegantly decorated for Christmas! Our hosts, Tom, John, & Jean were amazing - helped so many with their problems. Hosted several parties which helped us meet eachother. We are glad that this could be our 3rd trip on the Amsterdam.

Best Crew

By: Buster

Reviewed on: 03 Jan 2018

Excellent. Best crew ever.

Virgin Voyager

By: Dale

Reviewed on: 27 Dec 2017

We loved the Amsterdam. We had enjoyed a 7 day Alaskan cruise on this ship a few years ago and it still looked great. Just the right size to get to know most fellow guests on such a long voyage. Food and service were outstanding.


By: Neil

Reviewed on: 28 Dec 2017

Highly recommend.

the ship

By: adam & eve

Reviewed on: 05 Jan 2018

very good as all of our stays on Holland American ships

More Cruising

By: J D

Reviewed on: 11 Jan 2018

Very Very nice......everything was attended to so well...our cabin guys worked their tails off to please us and make sailing very enjoyable. This trip was very relaxing and informative .......we are looking forward to cruise on the Amsterdam again

Panama Canal

By: Holiday17

Reviewed on: 18 Jan 2018

Food was very tasty, crew was very pleasant. Going through the Panama Canal was amazing!

Pleasant travel experience

By: Jack Feldman

Reviewed on: 18 Jan 2018

I enjoyed my time aboard. My cabin was better than expected and well maintained. The food was very good. I enjoyed the entertainment for the most part. The staff was friendly and helpful especially my waiter in the main dining room and the staff at the front desk. I especially enjoyed the Italian violinist. I took three excursions of which two were excellent. One in Costa Rica did not include the expected train ride and I did not like either my guide nor the boat trip through the Mangrove. On the whole I enjoyed the cruise and have just booked another cruise.

World Cruise Take It !!!

By: win

Reviewed on: 11 Feb 2018

I enjoyed every minute - every day. The World cruise was great!