Terms and conditions are applicable to all guests booking directly with Emirates Hotels (Australia) Pty Ltd ABN 26113608414 T/A Emirates One&Only Wolgan Valley Bookings, cancellations, amendments and charges •All bookings are subject to availability, and Emirates One&Only Wolgan Valley shall be entitled to refuse any booking on reasonable grounds. •Charges will be at the quoted rates, and may exclude taxes, service charges and items of a like nature where specified. •All bookings require full advance payment, and will not be confirmed until receipt of such payment. Such amounts may be forfeited in the event of cancellation, amendment or failure to check in on the specified date, in accordance with the terms shown below. •Emirates One&Only Wolgan Valley may, at its option, cancel any booking not paid in full prior to arrival. •Arrival and departure details must be supplied no later than 7 days prior to arrival (or supplied at time of booking inside 7 days of travel). •One amendment within 30 days of arrival is allowed utilising prepaid amount. The new booking must be for stay within 6 months of original arrival date, or amount prepaid is forfeited. Prepayment amount is forfeited if new booking is cancelled, regardless of when the cancellation is advised. •Cancellation after the 30th day prior to arrival shall incur a charge equivalent to 50% of the total cost of booking. Cancellation after the 14th day prior to arrival shall result in the booking being charged in full at the original amount. •Refunds can take up to 14 working days to be processed. •Other alterations to booking details may result in a rate change. •All outstanding charges are to be paid upon check-out. • Emirates One&Only Wolgan Valley protects the privacy and confidentiality of personal information. •Check in time is from 1500 hours •Check out time is 1100 hours, later check out may result in an additional night being charged. •All indoor areas of Emirates One&Only Wolgan Valley are strictly non smoking. Smoking is permitted in outdoor areas of the suites and the resort. •Pets may not be brought onto the premises with the exception of guide dogs. •Guests shall comply with all rules, regulations and instructions at Emirates One&Only Wolgan Valley, including but not limited to security procedures, health & safety procedures and registration requirements. •Emirates One&Only Wolgan Valley shall be entitled to refuse a guest entry or accommodation or to require a guest to leave the premises if unreasonable behaviour is displayed, be it threatening or abusive, causing disturbance to other guests or otherwise unacceptable. •A safe is available in each villa for the storage of valuables as a service to guests; however Emirates One&Only Wolgan Valley will not accept liability for loss or damage to those items.
For Virtuoso reservations, Emirates One&Only Wolgan Valley is now accepting Visa and MasterCard payments without incurring in credit card fees.
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