Grand Velas Riviera Maya

Playa del Carmen, Mexico
Nearest Airport
Cancún International (CUN) - 26 mi/41 km
  • Adventure
  • Beach
  • Wellness
For availability and pricing:

Carretera Cancun Tulum Km 62,
Playa Del Carmen,
Quintana Roo
Playa del Carmen, 77710

Relish the Mayan jungle and Caribbean Sea at this AAA 5 Diamond Luxury All-Inclusive resort, recognized as the "Best Family Program" by Virtuoso. Discover a three-tiered infinity pool at Ambassador ambiance; as well as a secluded oceanfront haven at Grand Class. Smiles are worth gold with fun, daily activities for each member of the family! Delight at AAA 4 and 5 Diamond restaurants, and ancient rituals at SE Spa, awarded 5 Stars by Forbes. There is also an array of experiences to explore the Yucatán Peninsula near the resort. Your time here will be anything but ordinary!

Virtuoso Amenities:

For 2023:

  • Upgrade on arrival, subject to availability (From Zen Grand to Zen Grand Pool / From Ambassador to Ambassador Pool / From Ambassador Pool to Grand Class)
  • Daily Full Breakfast for up to two guests per bedroom (already included in hotel rates)
  • Complimentary hydrotherapy water journey per person, for up to two guests per room, once during stay. (must have minimum value of $100 USD equivalent)
  • $50 USD Spa credit per adult, per night
  • Early Check-In / Late Check-Out until 4pm, subject to availability
  • Complimentary Wi-Fi

*Spa credit, per adult, per day (only applicable to massages, facials and body wrap treatments with a duration of 50 minutes or more. Not combinable with any other promotion or program, not reimbursable or transferable, not valid for group, not cumulative, non-refundable, not redeemable for cash, not combinable with other spa promotions, not applicable to hydrotherapy circuit, spa boutique products, beauty salon and treatments at spa cabanas. Other restrictions may apply)

**Late check-out does not include food or beverages.

At the Hotel


  • All-inclusive
  • Business Center
  • Children's Programs
  • Conference Facilities
  • Culinary Program
  • Internet Access
  • Lounge/Bar
  • Restaurant


  • Babysitting Services
  • Car Rental Desk
  • Concierge Desk
  • Laundry/Dry Cleaning/Pressing
  • Room Service 24-hours
  • Salon
  • Wedding Services


  • Fitness Center
  • Pool
  • Spa
  • Water Sports

In Your Room

  • Bathrobes
  • Butler Service
  • Complimentary Coffee/Tea
  • Iron/Ironing Board
  • Mini Bar


93% Recommended (15 Reviews)

    Product Terms & Conditions

    - Suite upgrade based on availability at check in and applicable as follows:

    From Zen Grand Suite to Zen Grand Pool Suite,

    From Ambassador Suite to Ambassador Pool Suite,

    From Ambassador Pool Suite to Grand Class Suite. The Grand Class section welcomes teenagers ( over 16 years old)

    Travel advisors may please inquire directly with the property.

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