The Grand Hotel Tremezzo’s highest priority is always our guests’ happiness, but during these unprecedented times, we know all too well that happiness comes from health and safety being pride of place. We have therefore worked tirelessly to put together a set of procedures to keep you safe and give you peace of mind during your stay with us. A panoply of essential measures has been implemented across our hotel and facilities – but the focus is always on you and your dream vacation. It is with this goal in mind that we have done our utmost to make our safety measures blend into the background as far as possible, so you can relax and enjoy, as always. We are here, now more than ever, to indulge every whim so you can escape the world for a while and be carefree, enjoying the endless delights of our beloved Lake Como.
What all of this means?
We will operate with a maximum of just 45 out of a total of 90 rooms to guarantee plenty of privacy and distance between guests. The Palace will certainly be quieter but richer than ever in terms of what it has to offer. Our five bars and restaurants, award-winning T Spa and renovated iconic T Beach will all be at your disposal so you can discover the wonders of the Palace at their very best. A stay at the Grand Hotel Tremezzo in 2020 is a stay that is just as incredible as any other year; if not better, as our facilities will be almost entirely for your enjoyment and our staff will pay you even more attention. We will do everything we can to make you feel safe and at ease, tailoring, as far as possible, your experience to your level of concern. Our staff await with smiling eyes – their faces covered with personalized masks crafted in Como just for us – to transform this summer into a memorable one, with a sprinkling of Italian glamour and the friendliness we’re famed for.
Behind the scenes
Though shielded from our guests’ eyes, back of house we’ve implemented a strict set of procedures to protect your health and the health of our fantastic team. From daily temperature checks, one-way systems and defined processes to obligatory disinfection at every key point and the use of certified PPE at all times when on the property, we have considered everything down to the last detail to guarantee the highest levels of safety.
Our smiles
Beyond our stunning lakeside location and dreamy facilities, it is our teams’ warm and caring service that makes a stay at the Grand something incredibly special. We have therefore trained our eyes to reflect the smile under our masks so you can feel just as welcome and looked after as always. Eyes are, after all, the mirrors of the soul.
Looking forward
Before your vacation begins, we will be in touch so we can personalize your experience and make you feel completely safe. We’re interested in finding out your preferences when it comes to service levels and interactions during your stay. So, when you get here, all you need to worry about is which pool to take a dip in and which delicious restaurant you want to try out tonight.
When you arrive at The Grand
If you have arranged a transfer with our preferred provider through our Concierge, you will be chauffeured in sanitized vehicles. There is a maximum capacity of 2 passengers for a sedan car and 4 passengers for a minivan. If you are arriving by car, our valets would be delighted to complete a full disinfection and change of air once your vehicle is parked, if you so wish. Your luggage will be delivered to your room once it has been carefully sanitized. Check-in procedures will be carried out with care and in compliance with the personalized approach we discussed with you beforehand. You can choose whether you would like to be escorted to your room and if you would like to be shown around the Palace and your accommodation.
Our Special Treats
You are special to us and we want to make you feel that way even when an ‘in-room-amenity’ is more complicated to offer you than usual. That’s why our Room Service team will personally deliver you some bubbles and fresh little treats for you to enjoy in-room once you’ve checked in (we will not do this, if you prefer us not to).
In your room, you’ll also find a little magical pouch, Con amore, containing a beautiful mask crafted from the finest Como silk, and a custom-made hand sanitizer featuring a special combination of lemon peel essence and glycerin whose soothing properties leave the skin soft to touch – rather than dying it out – and slightly perfumed. Perfect accessories to throw into your handbag and use, with Italian chic, throughout your stay.
Your Room
With just 30 rooms being used out of a total of 90 at any time, we can guarantee a 24-hour gap between guests staying in the same accommodation. In the rooms, all the décor, wooden floors and furniture have been redesigned so they can always be kept sanitized while guaranteeing the same level of comfort and beauty. And on top of that, you can select how many times you want your room to be cleaned everyday throughout your stay, so you can relax with total peace of mind.
Breakfast Time
The buffet breakfast has always been one of the highlights of staying at the Grand, and we want you to continue to revel in its wonder. Each morning we will fill your table with a personal buffet, your very own selection of delicious treats featuring a changing menu of our Chef’s specials. On top of that, you can order anything else you might fancy that day, making breakfast a moment of pure joy. If you prefer, you can, of course, choose to breakfast in-room, enjoying a gentle awakening from your balcony in total privacy.
Buon appetito!
Though you might not have expected it this season, all of our five bars and restaurants are open and waiting to seduce your palate with their full menus and a wide selection of Italian delicacies, just with more space for you and even more attentive, dedicated service.
For any further details please feel free to contact us at any time. We are here for you!
