In response to the current COVID-19 pandemic, Mandarin Oriental has implemented an additional ‘We Care’ programme of stringent protocols to further safeguard the comfort, health and safety of guests and employees.
The Group’s existing high standards of health and hygiene have been enhanced at every hotel around the world, and each property remains alert to local advice from health experts and government authorities, adapting best practices accordingly.
Lloyds Register, an internationally recognized independent assessor, audit the Group’s rigorous Fire, Life, Health, Safety & Security standards on an annual basis and have verified the new additional methods in place.
In every department there are detailed operating procedures, manuals and training programmes that are adapted and implemented according to each individual location.
‘WE CARE’ INITIATIVES
A full list of groupwide ‘We Care’ initiatives can be viewed here. While some measures may vary according to destination and local government guidelines, as you would expect from Mandarin Oriental, at all times your safety and comfort will be ensured. If you have any questions on what procedures are in place at a specific location please contact the hotel directly, who will be happy to assist.
Prior to arrival, guests will be asked if they would like to discuss personal preferences on service levels and interaction with colleagues
Health declaration forms required on arrival as appropriate to each destination.
Temperature checks are underway for all guests and colleagues, as well as standard protocols for handling temperature detections of 37.5 degrees Celsius and above
Thermographic CCTV cameras in place in most of our hotels
Mandarin Oriental branded ‘We Care’ personal protective equipment (PPE) available for all guests to use during their stay, which include face masks, disinfectant hand sanitisers and disposable gloves
Appropriate personal protective equipment are worn by all colleagues throughout the hotel
Enhanced health and safety training measures have been put in place for all colleagues, including the correct procedures for wearing PPE equipment, social distancing awareness and case notification protocols
Hotel & Guest Rooms
Preventive measures have been distributed to all suppliers and contractors
Significant increases in regular disinfection is conducted across all hotel areas
Increased cleaning in place of air handling and fan coil units as well as regular maintenance and filter changes
Increased cleaning in place of all hard surfaces throughout hotel public areas and in guest rooms – focusing on frequently used elements such as door handles and lift buttons
Increased anti-viral disinfection measures in place for all in room soft furnishings and surfaces e.g. telephones, bedside buttons and ornaments
Bedding and linen changed and cleaned daily, or less often according to preference, and washed at sufficiently high temperatures to ensure sterilization
Laundry, bedding and linens washed at sufficiently high temperatures to ensure sterilisation
Table distancing measures in dining outlets to ensure alignment with local requirements
Increased use of anti-viral disinfection measures in place across all spa and wellness facilities
In many locations, our hotel spas and wellness areas have introduced private areas for training and treatments