The Ritz-Carlton, San Juan

Carolina, Puerto Rico

Virtuoso Amenities for your stay  

    THE HOTEL IS CURRENTLY CLOSED DUE TO HURRICANE DAMAGE AND SCHEDULES TO RE-OPEN THIRD QUARTER, 2019

For 2019:

  • Upgrade on arrival, subject to availability (excludes club level and suites)
  • Full breakfast daily for up to two in-room guests, served at Mares Restaurant
  • A $100 USD Food & Beverage credit to be utilized during stay (not combinable, not valid on room rate, no cash value if not redeemed in full. The credit excludes Il Mulino NY restaurant, Little Switzerland and Tiffany & Co. stores)
  • Early check-in/late check-out, subject to availability
  • Complimentary Wi-Fi
Close
PROPERTY SIZE: 416 rooms
ROOM STYLE: Contemporary
VIBE: Sophisticated
Beach City Life Wellness

The Ritz-Carlton, San Juan

Address:
6961 Avenida los Gobernadores
Isla Verde
Carolina, 00979
Puerto Rico
Nearest Airport:
Luis Munoz Marin Intl (SJU)
3 mi / 4 km

Hotel Features

At the Hotel

Features

  • 24-hour Security
  • Air Conditioning
  • Banquet Facilities
  • Business Center
  • Casino
  • Children's Programs
  • Club Floor
  • Conference Facilities
  • Connecting Rooms
  • Internet Access
  • Lounge/Bar
  • Multi-lingual Staff
  • Parking
  • Restaurant
  • Shopping
  • Wheelchair Accessible

Services

  • Babysitting Services
  • Car Rental Desk
  • Concierge Desk
  • House Safe
  • Laundry/Dry Cleaning/Pressing
  • Limousine Service
  • Room Service 24-hours
  • Salon
  • Shoeshine Service
  • Turndown Service
  • Valet Parking
  • Wakeup Calls
  • Wedding Services


Recreation
  • Fitness Center
  • Jacuzzi/Whirlpool
  • Pool
  • Sauna
  • Spa
  • Tennis Courts


In Your Room
  • Bathrobes
  • Complimentary Coffee/Tea
  • Hair Dryer
  • Iron/Ironing Board
  • Mini Bar
  • Safe
  • Slippers

About Us

Ideally located on eight acres of prime beachfront property in beautiful Isla Verde, and just minutes from historic Old San Juan, The Ritz-Carlton, San Juan offers:

  • 416 well-appointed guestrooms; including The Ritz-Carlton Club Level, one Ritz-Carlton Suite, five one-bedroom Executive Suites, and four Garden Suites
  • Five exceptional restaurants including Laurent Tourondel's BLT Steak and Il Mulino New York
  • 30,000 square-feet of conference and banquet facilities, including an 11,840 square-foot ballroom
  • 12,000 square-foot Caribbean spa with 11 treatment rooms
  • 24-hour casino

Guest Rooms & Suites:

The Ritz-Carlton, San Juan welcomes guests with 416 rooms and suites- each a well-appointed retreat featuring amenities such as Ritz-Carlton bath products, Frette linens, and 24 hour in-room dining.

Guest Room Features & Amenities include:

  • 37-inch Philips flat-panel LCD televisions featuring cable, main channels, sports channels and latest movies
  • Sumptuous marble baths
  • Gourmet in-room coffee and tea
  • 400 thread count, 100% cotton Frette linens
  • Ritz-Carlton bath amenities
  • High-speed internet access
  • Goose down and non-allergenic foam pillows
  • Plush lightweight bathrobes and generously sized terry bath towels
  • Lighted makeup mirror, hair dryer and scale
  • Business desk
  • Suit, skirt and padded hangers
  • Digital air conditioning with individual control
  • AM/FM clock radio with alarm and docking station
  • Three telephones with dual phone lines and data port
  • Fully stocked mini refreshment bars
  • In-room safe
  • All of our San Juan hotel rooms are non-smoking

Dining:

The Lobby Lounge immerses the senses in the wonders of Puerto Rico's cuisine and culture.

The Ocean Bar & Grill - Take in ocean views as you experience the pleasures of the hotel's most casual restaurant.

Mares - Forged and inspired by the natural abundance of tropical life, Mares is a casual dining destination offering a range of the Atlantic and Caribbean’s finest cuisine.

BLT Steak - BLT, which stands for "Bistro Laurent Tourondel" has redefined steakhouse dining with its modern décor and infusion of classic French techniques.

Il Mulino New York - Savor a taste of Italy in the Caribbean as you dine in the elegant, old-world atmosphere of Il Mulino New York and linger over the vibrant flavors inspired by the cuisine of Italy's Abruzzi region.

Spa & Fitness Center:

The Spa at The Ritz-Carlton, San Juan features 11 treatment rooms offering the most advanced skin and body therapies and salon services. Ladies' and gentlemen's steam rooms and soothing relaxation areas, a co-ed sauna and a whirlpool further enhance your Puerto Rico spa-salon experience.

A complete Fitness Center features weight training and cardiovascular equipment, an aerobics studio and the services of a personal trainer.

Casino:

Take a chance at courting Lady Luck at our grandly elegant San Juan hotel and casino. Open 24 hours a day, The Ritz-Carlton's Puerto Rico casino features:

Best of the Best

The Ritz-Carlton, San Juan, on a two-mile stretch of golden-sand beach in Isla Verde, is minutes from historic Old San Juan. The resort features 416 rooms and suites, including The Ritz-Carlton Club Level with exclusive culinary and beverage offerings throughout the day; five restaurants, including BLT Steak and Il Mulino New York, as well as the recently unveiled speakeasy; a world-class spa and fitness center; 24-hour in-room dining; a swimming pool overlooking the beach; a vibrant casino; and a Ritz-Kids program. Puerto Rico’s most popular attractions are also easily accessible in cosmopolitan culture and nightlife of San Juan.

Hotel Tip

Treatments at the Spa pay homage to locally inspired ingredients, such as guava fruit, coconut oil, aromatic coffee and salt flats from the southwest coast of the island.

Location

Address
6961 Avenida los Gobernadores
Isla Verde
Carolina, 00979
Puerto Rico
Nearest Airport
Luis Munoz Marin Intl (SJU), 3 Miles / 4 Kilometers

Guest Rooms & Suites

City View

City View

Size 400 SQ FT | 38 SQ M

Overlooking airport and neighborhood; contemporary, sophisticated décor

and luxurious bathroom with marble tiles

  • City View
  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Iron/Ironing Board
  • Mini Bar
  • Safe
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Pool view

Pool and Garden view

Size 400 SQ FT | 38 SQ M

Overlooking pool and gardens, contemporary, sophisticated décor, Luxurious bathroom with marble tiles.
  • Pool View
  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Iron/Ironing Board
  • Mini Bar
  • Safe
View More

Ocean View

Ocean View

Size 400 SQ FT | 38 SQ M

Overlooking the Atlantic Ocean; contemporary sophisticated décor, luxurious bathroom with marble tiles

  • Ocean View
  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Iron/Ironing Board
  • Mini Bar
  • Safe
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Ocean View Balcony

Ocean View Balcony

Size 400 SQ FT | 38 SQ M

Open air vistas of the Atlantic Ocean; personal balcony to enjoy stunning views; luxurious bathroom with marble tile.

  • Ocean View
  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Iron/Ironing Board
  • Mini Bar
  • Safe
View More

Ocean Front Balcony

Ocean Front Balcony

Size 400 SQ FT | 38 SQ M

Open air vistas of the Atlantic Ocean; personal oceanfront balcony; luxurious bathroom with marble tiles

  • Ocean Front
  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Iron/Ironing Board
  • Mini Bar
  • Safe
View More

Club City View

Size 400 SQ FT | 38 SQ M

Overlooking airport and neighborhood; contemporary, sophisticated décor

and luxurious bathroom with marble tiles; access to The Ritz-Carlton Club Lounge

  • City View
  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Iron/Ironing Board
  • Mini Bar
  • Safe
View More

Club Pool View

Size 400 SQ FT | 38 SQ M

View Pool and Garden, overlooking pool and gardens, contemporary, sophisticated décor with Luxlrious bathroom with marble tiles

  • Pool View
  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Iron/Ironing Board
  • Mini Bar
  • Safe
View More

1 Bedroom Garden Suite

Garden Suite- 1,200 square feet, featuring contemporary décor with sophisticated furnishings, located on first floor, pool and garden views, one and one half baths, spacious living room, separate dining room area, pantry, private garden terrace with direct access to pool area; connection to room with two double beds available at an additional charge, subject to availability.

  • Garden View
  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Iron/Ironing Board
  • Microwave
  • Mini Bar
View More

Club Jr. Suite, Ocean View Balcony

600 Sq Ft. - featuring contemporary décor with sophisticated furnishings, ocean views, luxurious large bathroom with separate shower and bathtub, one king bed with sitting area; connecting rooms available at an additional charge, subject to availability.

  • Ocean View
  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Iron/Ironing Board
  • Mini Bar
  • Safe
View More

1 Bedroom Executive Suite, Pool View

800 square feet - Featuring contemporary décor with sophisticated furnishings. Garden, pool and courtyard views, one king bed, full bathroom with separate shower and bathtub, half bathroom in parlor/living room area, separated by French doors; connection to room with two double beds available at an additional charge, subject to availability.

  • Garden View
  • Pool View
  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Iron/Ironing Board
  • Mini Bar
View More

The Ritz-Carlton Suite

2,000 square-feet, features 3 balconies ; metropolitan décor; separate bedroom with king sized bed; oversized bathroom with whirlpool bathtub and separate shower; ocean front private balconies with panoramic views of the Atlantic Ocean in the dining room, living room and bedroom; formal living room, dining area and kitchen; Harmon Kardon sound system; Bose SoundDock™ Digital Music System for iPod; three LG LCD LED TV’s with Samsung Blue Rays; fitness room with 26” TV, Spinning Bicycle and weights with IPod Docking station. Access to Ritz-Carlton Club Lounge; connection to a Club Level Pool view room with two double beds available at an additional charge, subject to availability.

  • Ocean Front
  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Iron/Ironing Board
  • Microwave
  • Mini Bar
View More

Junior Suite, Pool View

600 Sq Ft. - featuring contemporary décor with sophisticated furnishings, pool views, luxurious large bathroom with separate shower and bathtub, one king bed with sitting area; connecting rooms available at an additional charge, subject to availability.
  • Pool View
  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Iron/Ironing Board
  • Mini Bar
  • Slippers
View More

1 Bedroom Executive Suite, Club Level

800 square feet - Featuring contemporary décor with sophisticated furnishings. Garden, pool and courtyard views, one king bed, full bathroom with separate shower and bathtub, half bathroom in parlor/living room area, separated by French doors; Club Lounge access and connection to room with two double beds available at an additional charge, subject to availability.
  • Pool View
  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Iron/Ironing Board
  • Mini Bar
  • Safe
View More
Total 13 Records

Facts & Policies

Facts
Experiences
Beach, City Life, Wellness
Vibe Sophisticated
Room Style Contemporary
Number of Rooms 416
Check-In Time 4:00 PM
Check-Out Time 11:00 AM
Early Arrivals & Late Departures

Early check-ins and late check-outs will be subject to availability.

Guaranteed Reservations & Deposits

We will need a credit card to reserve your room.

Cancellation Policy

Based on arrival date, a one (1) night cancellation penalty will apply to cancellations within 7 or 14 days of arrival.

Over Festive dates, a full non-refundable deposit will apply 90 days prior to the arrival date.

Accepted Forms of Payment

All major credit cards are accepted.

Terms & Conditions

THE HOTEL IS CURRENTLY CLOSED DUE TO HURRICANE DAMAGE AND SCHEDULES TO RE-OPEN THIRD QUARTER, 2019



The trademarks VIRTUOSO, the Globe Swirl Logo and SPECIALISTS IN THE ART OF TRAVEL are registered trademarks of Virtuoso, Ltd. Virtuoso, Ltd. has a U.S. copyright registration for the Globe Swirl Logo, ©2000. All rights reserved. Virtuoso CST#2069091-50. California CST# 2069091; TA# 808 - Registered Iowa Travel Agency; Washington UBI # 601 554 183. Registration as a seller of travel does not constitute approval by the State of California.

Virtuoso Amenities for your stay  

    THE HOTEL IS CURRENTLY CLOSED DUE TO HURRICANE DAMAGE AND SCHEDULES TO RE-OPEN THIRD QUARTER, 2019

For 2019:

  • Upgrade on arrival, subject to availability (excludes club level and suites)
  • Full breakfast daily for up to two in-room guests, served at Mares Restaurant
  • A $100 USD Food & Beverage credit to be utilized during stay (not combinable, not valid on room rate, no cash value if not redeemed in full. The credit excludes Il Mulino NY restaurant, Little Switzerland and Tiffany & Co. stores)
  • Early check-in/late check-out, subject to availability
  • Complimentary Wi-Fi
Close

Reviews and Recommendations for The Ritz-Carlton, San Juan

100%

of 6
guests
recommend


Virtuoso Verified Traveler

All reviews are from confirmed guests sharing exclusive insights

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Provisionally recommended

By: GK


Reviewed on: 31 Dec 2013

The amenities are lovely and the staff quite helpful, but during the holidays at least it is crowded.
Travel Advisor:  Deborah Bush

Recommend

By: PMLC


Reviewed on: 29 May 2014

Travel Advisor:  Lynda Johnson

Great way to finish our vacation!

By: Jeff


Reviewed on: 06 Oct 2014

We only stayed one night as we were coming back through San Juan returning from the BVI. From the time we checked in, we were treated with the best service I could have asked for. The entire staff was friendly and you genually felt like they were glad to have you. I would certainly recommend this hotel for anyone staying in San Juan. My wife has family in Puerto Rico and I'm sure we will get the pleasure of staying here again in the future.
Travel Advisor:  Deborah Barth

Beautiful, and superb service

By: Kate


Reviewed on: 10 Apr 2015

Hotel is beautiful. Very nice pool and beachfront. Monday through Thursday it was easy to find seats at the pool and get reservations at restaurants, but we noticed Friday that it got much more crowded -- the weekend is likely the same. We enjoyed several of the restaurants on-site (BLT Steak, Ocean Bar, Lobby Lounge) and also went to Old San Juan for one of the best meals we've ever had at Marmalade, on the concierge's recommendation. The Ritz property was amazing and the service was unbelievable. We spent most days on the beach but opted for an ATV tour at Campo Rico one day (organized by the Tour Planner at the Ritz), which was quite an adventure.
Travel Advisor:  Kelly Millington

Great for a quick trip

By: KarinW


Reviewed on: 29 Apr 2016

We had a great long weekend at the Ritz. The service was great, and the location was fantastic for a quick long weekend - it is super close to the airport.
Travel Advisor:  Alisa Cohen

Ritz San Juan

By: ElizabethK


Reviewed on: 26 Jan 2017

Likes: wonderful restaurant/bars, helpful and friendly staff, beautiful setting, convenient proximity to airport. Rooms: Hotel is dated (lobby is renovated); the rooms are nice, but no modern upgrades, just a comfortable room. We were upgraded for a relatively nominal fee (less than prices online). Dislikes: quite a hike to Old San Juan, the beach/pool experience & the concierge staff. Beach/Pool: towels are old, thin, & stained, beach chairs & umbrellas are cheap & way below "Ritz" level, too few chairs & tables, and the staff is too thin. The hotel was not at capacity and still too few chairs--made for a frantic/hectic experience to get situated at beach/pool. Most people are going there for the beach, so it should be a top notch experience. Concierge was not helpful in the least (wouldn't write down names of places, didn't call to cancel a reservation when we asked, etc.). I would still stay again b/c it's a quick flight, great staff, & lovely setting with good restaurants.
Travel Advisor:  Jennifer Polito Waigand