Following the global travel restrictions, we are now delighted to welcome guests back to One&Only Reethi Rah.

When you choose to stay with us, we welcome you with a firm commitment that your health, safety, and wellbeing is our utmost priority. Though some experiences may be slightly different during this period, we continue to offer choice, privacy, personalisation, and showcase the life, energy, and heartbeat of our resorts, so you can enjoy an escape with the highest degree of safety.

Available for your enjoyment, with heightened health and safety protocols:

SOME TEMPORARY CHANGES:

• ALL guests (Adults and Children) arriving in the Maldives will have to produce a negative PCR test certificate. This test certificate must be obtained within 96 hours before the guest’s departure to the Maldives. Infants aged less than 1 year old are exempted from obtaining a negative PCR test.
• PCR Testing : For guests needing a PCR test in order to return to their country, the resort will be able to perform this. Please inform our reservations team prior to arrival in order to arrange. Our Resort Doctor will take the swab which will be sent to hospital for the results. There is a charge of 199USD for one sample. Results will take up to 48 hours.
• Effective 16th of July 2020, guests traveling to the Maldives are required to submit an online self-declarative health declaration available here within 24 hours before arrival/departure to the Maldives.
• Health authorities may elect to conduct randomised PCR tests on individuals arriving in the Maldives. The government will bear the costs of random tests.
• Guests arriving in the Maldives that display symptoms of COVID-19 will be tested at the airport; should the guest test positive, they will be transferred to a government quarantine facility. All costs to be borne by the guest. We strongly encourage guests to purchase travel insurance.
• Guest are encouraged to download the ‘Track Ekee’ application to assist the government in contact tracing.
• Guests are required to wear masks when arriving at the airport and when transferring to the resort. Once on resort, certain outlets require masks to be worn.
• One&Only Spa wet facilities (steam, sauna and vitality pools) will be closed according to government regulations.
• In-villa spa and in-villa fitness treatments will not be available.
• Temperature checks will be conducted at all restaurants and One&Only Spa for all guests.
• Temperature checks will be conducted at our KidsOnly Club.
• Our resort clinic will remain open. Guests displaying symptoms of COVID-19 will be seen in their villa and will be isolated to their villa until a negative test result is received. If a positive result is received, the guest/s will be transferred to a government quarantine facility at their own cost.

ENHANCED HEALTH & SAFETY

We have always had a robust and comprehensive sanitation programme, and this strong foundation allows us to adapt quickly to evolving advice from the World Health Organization and our local health officials. We will continue to monitor their guidelines and adjust our measures, providing you with greater visibility.

THESE INCLUDE

Our team has completed specific COVID-19 Training and re-certification of health and safety protocols prior to returning to work so they can execute their roles with confidence.

COORDINATION

We have appointed a new COVID-19 dedicated Health, Safety & Hygiene Manager at our resort who will take full responsibility for implementing our enhanced health and safety programmes.

HYGIENE

We have increased our visible hygiene and sanitation measures throughout our resorts, from increased frequency of cleaning, to new cleaning and hygiene standards. This was already in place throughout our resorts but will now be more visible for our guests.

PHYSICAL DISTANCING

• We have developed tools to enhance our guest experience without physical contact. All traditional publications have been removed from guest rooms and information is available through new digital platforms, such as Guest Messaging Hubs, TV messages, Apps, and our new website (including menus, your resort compendium, etc.)
• With uniquely large footprints, our resorts have always ensured high levels of personal space and privacy. We will continue to maximise the use of our space, from beaches and gardens to restaurants, to ensure you can relax at a safe distance.
• We have introduced new outdoor activities for children, designed with physical distancing guidelines. Where possible, we also offer bespoke private children’s arrangements.
• We have always welcomed our guests with our ‘Hand on Heart’, a personal acknowledgment between guests and colleagues, replacing the handshake.

HEALTH

Resorts have the necessary equipment in place for discreet and private temperature checking, from thermal cameras to digital infra-red thermometers.

OUR COMMITMENT TO YOU

Our resorts remain havens where you can retreat, breathe, and reboot among beautiful surrounds, with expert holistic care and programming.

If you would like to know more about our increased hygiene levels and safety measures, we would be happy to answer any specific questions you may have.

We will continue to safely deliver the experiences you love, how you like them, with genuine and authentic service, delivered from the heart.

We welcome you.