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Viceroy Riviera Maya

Playa del Carmen, Mexico
6 Reviews

Virtuoso Amenities

For 2020 & 2021:

  • Upgrade on arrival, subject to availability
  • Full breakfast daily for two guests per bedroom, served in restaurant
  • $100 USD Equivalent Resort or Hotel credit, to be utilized during stay (not combinable, not valid on room rate, no cash value if not redeemed in full)
  • Early check-in/late check-out , subject to availability
  • Complimentary Wi-Fi
PROPERTY SIZE: 41 rooms
ROOM STYLE: Indigenous
VIBE: Casual
Beach Seclusion Wellness

Viceroy Riviera Maya

Address:
Playa Xcalacoco
Frac 7
Playa del Carmen, 77710
Mexico
Nearest Airport:
Cancún International (CUN)
27 mi / 43 km
Hotel Features About Us Location Guest Rooms & Suites Facts & Policies Terms & Conditions

Hotel Features

At the Hotel

Features

  • 24-hour Security
  • Adults Only
  • Air Conditioning
  • Internet Access
  • Lounge/Bar
  • Meal Plans Available
  • Multi-lingual Staff
  • Pet Friendly
  • Restaurant
  • Shopping
  • Villas

Services

  • Concierge Desk
  • Laundry/Dry Cleaning/Pressing
  • Room Service
  • Salon
  • Turndown Service
  • Valet Parking
  • Wakeup Calls
  • Wedding Services


Recreation
  • Fitness Center
  • Jacuzzi/Whirlpool
  • Pool
  • Spa


In Your Room
  • Bathrobes
  • Butler Service
  • Complimentary Coffee/Tea
  • Complimentary Newspaper
  • Hair Dryer

About Us

Departure COVID Testing

Viceroy Riviera Maya is offering Departure COVID testing on property. All tests are provided by a local Lab who will send a Physician to property Monday through Saturday to test our guests prior to departure, test results will be returned in 24 hours via email.

• Antigen Test is provided complimentary for up to 2 guests when staying 3 nights or more. Pricing is $100 per person for guests staying less than 3 nights.

• PCR Test is $200 per person, per test.

Testing fees may be billed to your guest room. At check in, Butler Services will schedule an appointment for the test to be performed during the guest stay at their convenience. In the event a guest tests positive we will coordinate and extended a special package which will allow the guest to stay on property and quarantine. It is recommended to monitor our website for the most up to date travel and hotel information as the protocols may continuously change

Resort Overview

The pure white sand and turquoise waters are the first indications: This isn’t just an escape, it’s the definition of enchantment. Viceroy Riviera Maya is a Mexican luxury resort nestled in the rainforest of Riviera Maya. Here, in the lush and untamed wild, you’ll stay in seclusion in one of 41 private villas where you’ll enjoy your own private heated plunge pool. Discover complete relaxation and rejuvenation during your nature-filled experience, and find serenity at the full-service spa. Experience all-new features of the resort, including a full redesign of our restaurant, Coral Restaurant + Bar, a brand new pool deck with poolside cabanas, and a new pier with overwater hammocks. Framing it all: white sand beach and ancient cities and ruins that are ripe for exploring. You’ll quickly see why we were recently named the #1 Resort Hotel in Mexico and #20 Top Hotels in the World by Travel + Leisure's World's Best Awards.

Best of the Best

When describing Viceroy Riviera Maya, three words come to mind: sexy, secluded, and sea. Nestled within the dense Yucatán foliage near Playa del Carmen, this eco-chic refuge comprises just 41 thatched-roof villas with plunge pools, outdoor showers, hammocks, and enough space to get lost in (the smallest villa is 1,000 square feet). Accommodations are sprinkled throughout the grounds for the ultimate privacy, and range from jungle view to oceanfront – although you’re never far from the sand and the resort’s private pier. The spa draws upon ancient rituals; the cuisine fuses Mayan and Mediterranean traditions.

Advisor Tip

Join a fun tequila-tasting class and try it bandera style for the colors of the Mexican flag: fresh lime juice (green), followed by tequila (white) and sangria (red).–Carrie Mahoney

Health & Safety

Viceroy has always strived to create the best experience for our guests. Now, more than ever, we’re taking that to heart with Viceroy’s Promise of Cleanliness.

This is not a mere aspiration. It’s an action plan. For the wellbeing of our guests, colleagues and communities, our promise is to put our passion and energy into notably increasing the standards of cleanliness at our hotels.

To deliver on this promise every day, each hotel’s General Manager and Health & Hygiene Ambassador will lead a Safety Committee program responsible for training, implementation and compliance. In addition, we’re closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s recommendations regarding COVID-19, and will continue to follow their guidelines, as well as those from local health departments.

Viceroy’s Promise of Cleanliness Seal, visible throughout public guest areas and also in the heart of house (“backstage”), is our outward way of saying how much we care about your safety.

Entrance:

Luggage handles will be disinfected.

Self-parking options will be available.

Front Desk:

Physical distancing requirements will be indicated on the floor (6 feet / 1.83 meters).

High-touch surfaces and items such as pens will be disinfected frequently.

Hand sanitation stations will be available.

Lobby & Other Public Areas:

Furniture layout in these spaces will promote proper physical distancing.

High-touch surfaces and items will be disinfected frequently, including but not limited to counters, door handles, restroom faucets, handrails and elevator buttons.

Biodegradable, one-time-use paper towels will be available in restrooms, with wastebaskets close to doors for protected door handling and discard.

Hand sanitation stations will be available.

Guest Rooms:

All chemicals, cleaning products, PPE and equipment used must be hospital grade and proven to prevent the spread of contamination, and/or disinfect and kill viruses, bacteria and diseases.

When possible, a minimum of 24 hours will pass between new guests staying in guest rooms.

Restaurants & Bars:

To-go food and beverage services will be available.

Tables will be arranged to maximize space between them while accommodating approved occupancy levels and promoting physical distancing.

Digital menus and complimentary Wi-Fi will be offered for guests to view on their personal devices as an alternative to physical menus (which will also be available).

Colleagues will frequently change gloves.

Biodegradable, one-time-use paper napkins will be made available.

Physical menus and pens will be disinfected frequently.

Hand sanitation stations will be available.

Fitness Center, Pool & Beach Operations:

Availability of the fitness center, pool and recreation areas such as beaches will be determined by local and state governmental authorities, and can change at any time. The hotel will monitor these guidelines. Should these areas be opened for operation and are under the management of the hotel, all procedures outlined in Lobby and Public Areas, and Restaurants & Bars will apply.

Colleague & Vendor Personal Protective Equipment:

All hotel colleagues will be required to wear Viceroy-compliant PPE (i.e. face coverings and gloves) as part of their uniform while at the hotel and in the course of executing their duties. All hotel colleagues will receive increased comprehensive safety, health and hygiene training.

Sustainability

Viceroy Riviera Maya is engaged in an ongoing process of implementing environmental hotel, sustainability, and health initiatives. This course of action begins by creating a written environmental and sustainability policy and enacting a water and energy savings plan and comprehensive recycling programs. Other initiatives include Water Conservation Programs, Reduced Emmisions Capabilities and Community Approaches to give back to the Mayan communities.

Location

Address
Playa Xcalacoco
Frac 7
Playa del Carmen, 77710
Mexico
Nearest Airport
Cancún International (CUN), 27 Miles / 43 Kilometers

Guest Rooms & Suites

Luxury Villa

We invite you to truly relax in a stand-alone Luxury Villa featuring 1,000 square feet of total living space surrounded by lush jungle foliage.  The oversized patio is complete with a kidney-shaped private plunge pool, outdoor rain shower and a hammock and sitting area.  The resort's Mayordomo (Butler) Service provides the villas with special amenities including a personalized selection of hand-made soaps and a pillow menu.  Additional room amenities include:

  • Heated private plunge pool and outdoor rain shower

  • King Size beds with Egyptian cotton bedding

  • Spacious dressing area with his-and-hers closets

  • Bathrooms with double-sink vanity, standing shower

  • Italian linen bathrobes and slippers

  • Satellite cable television with DVD player and movie library

  • iHome docking station

  • Complimentary WiFi

  • Mini Bar

  • Full air-conditioning

  • Body and hair care by Neal George

  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Safe
  • Slippers
  • Air Conditioning
  • Balcony/Lanai/Terrace
View More

Royal Villa

  • Secluded by sumptuous jungle foliage, these Villas' generous patio features a raised, wood sundeck for private sunbathing, an outdoor rain shower and hammock overlooking the kidny-shaped plunge pool.  A nightly turndown service features aromatherapy with the spa's signature coco copal scent, and these spacious Villas also feature a soap concierge, Mayordomo (Butler) Service, a pillow menu, and luxury toiletries, as well as:

  • Private sunbathing deck

  • Heated, private plunge pool and outdoor rain shower

  • King-size beds with Egyptian cotton bedding

  • Spacious dressing area with his-and-hers closets

  • Bathrooms with double-sink vanity and standing shower

  • Body and hair care by Neil George

  • Italian linen bathrobes and slippers

  • Satellite cable television with DVD player and movie library

  • iHome docking stations

  • Complimentary WiFi

  • Mini bar

  • Full air-conditioning

Upgrade: n/

  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Safe
  • Slippers
  • Non-Smoking
  • Shower Only
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Premium Villa

The Premium Villa offers an unparalleled level of seclusion, nestled within the lush foliage of the resort and just steps from the beach.  Relax with over 1,700 square feet of total living space in a romantic setting, especially the full privacy of the expansive patio with a plunge pool, lounge area and exterior rain shower.  Guests are graced with a nightly turndown service with aromatherapy featuring the spa's signature coco copal scent.  The resort's Mayordomo (Butler) service will create a romantic evening by surrounding the plunge pool or deep soaking tub with lit votive candles and flower petals, plus provide personalized hand-made soaps and a pillow menu.  Other luxury amenities include:

  • Heated private plunge pool and outdoor rain shower

  • King-size beds with Egyptian cotton bedding

  • Spacious dressing area with walk-in closet

  • Body and hair care by Neil George

  • Bathrooms with deep soaking tub, double-sink vanity and standing shower

  • Italian linen bathrobes and slippers

  • Satellite cable television with DVD player and movie library

  • Bose radio

  • Complimentary WiFi

  • Nespresso coffee maker and mini bar

  • Full air conditioning

Upgrade: n/

  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Mini Bar
  • Safe
  • Slippers
  • Air Conditioning
View More

Viceroy Villa

Featuring views of the resort and the rainforest, these Villas are perfectly situated right off the beach and near the resort's pool. Each villa has 1,700 square feet of indoor and outdoor living space with a personal plunge pool, outdoor rain shower and lounge area, in addition to a sundeck. Spacious bathrooms include deep soaking tubs and his-and-hers sinks and a walk-in closet. Guests are welcomed with luxury amentieis and the resort's Mayordomo (Butler) servivce provides a nightly turndown service with aromatherapy, a pillow menu and personalized soap concierge, as well as a romantic evening by surroudning the plunge pool or deep soaking tub with lit votive candles and lower petals. Other villa amenities include:

Views of the resort and the rainforest

Heated private plunge pool and outdoor rain shower

Kind-size beds with Egyptian cotton bedding

Spacious dressing area with walk-in closet

Bathrooms with deep soaking tub, double-sink vanity and standing shower

Italian linen bathrobe and slippers

Satellite cable television with DVD player and movie library

Bose radio

Body and hair care by Neil George

Complimentary WiFi

Nespresso coffee makers and mini bar

Full air conditioning

  • Garden View
  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Mini Bar
  • Safe
  • Slippers
View More

Beachfront Villa

Set on the edge of the resort's pristine white beach, these Villas offer full ocean views and instant access to the sand and waves.  Each villa has a generous indoor and outdoor living space with an exterior rain shower and personal plunge pool overlooking the ocean.  The spacious 1,700 square foot villas feature bathrooms with deep soaking tubs and his-and-hers sinks; the dedincated Mayordomo (Butler) Service provides a nightly aromatheraputic turndown service, a pillow menu, and hand-made soap concierge.  Geusts are welcomed with luxury amenities and the Mayordomo will light votive candles and scatter flower petals over the plunge pool or deep soaking tub to create a romantic evening to remember.  Other villa amenities include:

  • Full ocean view and beach access

  • Dedicated Mayordomo (Butler) Service

  • Heated private plunge pool and outdoor rain shower

  • King-size beds with Egyptian cotton bedding

  • Spacious dressing area with walk-in closet

  • Bathrooms with deep soaking tub, double-sink vanity and standing shower

  • Body and hair care by Neil George

  • Italian linen robes and slippers

  • Satellite cable television with DVD player and movie library

  • Bose radio

  • Complimentary WiFi

  • Nespresso coffee maker and mini bar

  • Full air conditionin

  • Ocean View
  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Mini Bar
  • Safe
  • Slippers
View More

Signature Villa

  • Tucked along the edge of the ayan jungle, the Signature Villas provide extreme privacy, beauty and easy access tothe water's edge.  With over 1,400 square feet of total living space, guests can relax and rejuvenate, taking full advantage  of the spacious patio with a private sundeck and plunge pool, lounge area and exterior rain shower.  Experience the romance of a Signature Villa stay with nightly turndown service with aromatherapy featuring the spa's signature coco copal scent.  The Mayordomo (Butler) Service can set the mood for a special night in by encircling the plunge pool or deep soaking tub with lit votive candles and flower petals as well as provide personalized hand-made soaps and a pillow menu.  Luxury amenities include:

  • Heated private plunge pool and outdoor rain shower

  • King-size beds with Egyptian cotton bedding

  • Bathrooms with deep soaking tub, double sink vanity and standing shower

  • Italian linen bathrobes and slippers

  • Satellite cable television with DVD player and movie library

  • Bose radio

  • Complimentary WiFi

  • Nespresso coffee make and mini bar

  • Full air conditioning

  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Mini Bar
  • Safe
  • Slippers
  • Air Conditioning
View More

Ocean View 2 Level Villa

Surrounded by lush greenery for complete privacy, the 2,900 square foot Oceanview Villa is a masterpiece of Mayan-inspred design, featuring rich woods, sumptuous materials and natural rattan.

The elegant and spacious first floor encompasses the lounge and dining areas and full guest bathroom, with louvered mahogany doors and windows that open onto the private patio's hammock, oversized chaise lounges and private swimming pool. A spiral wooden staircase leads to the Villa's plush master bedroom, complete with king-size bed and mahogany bureaus with steel and leather drawer pulls. The bedroom opens onto an oversized, ocean-view terrance complete with a round chaise for two, a crocheted hammock and dining area for catered meals or cocktails under the moon or as the sun sets.

Views of the resort and ocean

Dedicated Mayordomo (Butler) Service

Heated private pool and outdoor rain shower

King-size bed with Egyptian 600-thread count bedding

Spacious dressing area with his-and-hers closets

Master bathroom with double sink vanity and standing shower

Full guest bathroom with onyx Mayan-style fountain faucet

Body and hair care by Neil George

Italian linen robes and slippers

Satellite cable television with DVD player and movie library

Bose Radio

Complimentary WiFi

Nespresso coffee maker and mini bar

Full air conditioning

  • Garden View
  • Ocean View
  • Pool View
  • Bathrobe
  • Coffee/Tea Maker
  • Hair Dryer
  • Safe
View More
Total 7 Records

Facts & Policies

Facts
Experiences
Beach, Seclusion, Wellness
Vibe Casual
Room Style Indigenous
Number of Rooms 41
Check-In Time 3:00 PM
Check-Out Time 12:00 PM
Early Arrivals & Late Departures

Please inquire.

Guaranteed Reservations & Deposits

A deposit of 50% of your entire stay will be charged at the time of booking.

Cancellation Policy

For 2020 bookings:

-During Summer Season (July 1st–Oct 31st) deposit is non-refundable if cancelled within 3 days of arrival.

-During Fall Season (Nov 1st–Dec 18th) deposit is non-refundable if cancelled within 7 days of arrival.

-During Winter Season (Dec 19–Jan 3) deposit is non-refundable if cancelled within 60 days of arrival.

For 2021 bookings:

During Summer Season (June 1st–Oct 31st) deposit is non-refundable if cancelled within 14 days of arrival.

During Spring and Fall Seasons (Jan 4th–May 31st & Nov 1st–Dec 18th) deposit is non-refundable if cancelled within 21 days of arrival.

During Winter Season (Dec 19–Jan 3) deposit is non-refundable if cancelled within 90 days of arrival.*

No shows will result in a credit card charge for the entire stay.

*Special cancellation policies may apply for packages and promotions.

Accepted Forms of Payment

Wire transfer or mayor credit cards are accepted

Terms & Conditions

Please note that this is an adult-only resort and children under 14 are not permitted.



The trademarks VIRTUOSO, the Globe Swirl Logo and SPECIALISTS IN THE ART OF TRAVEL are registered trademarks of Virtuoso, Ltd. Virtuoso, Ltd. has a U.S. copyright registration for the Globe Swirl Logo, ©2000. All rights reserved. Virtuoso CST#2069091-50. California CST# 2069091; TA# 808 - Registered Iowa Travel Agency; Washington UBI # 601 554 183. Registration as a seller of travel does not constitute approval by the State of California.

Virtuoso Amenities

For 2020 & 2021:

  • Upgrade on arrival, subject to availability
  • Full breakfast daily for two guests per bedroom, served in restaurant
  • $100 USD Equivalent Resort or Hotel credit, to be utilized during stay (not combinable, not valid on room rate, no cash value if not redeemed in full)
  • Early check-in/late check-out , subject to availability
  • Complimentary Wi-Fi
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Reviews and Recommendations for Viceroy Riviera Maya

83%

of 6
guests
recommend


Virtuoso Verified Traveler

All reviews are from confirmed guests sharing exclusive insights

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Recommended

Solo Traveler Had a Great Experience

By: Susan


Reviewed on: 21 Aug 2014

I just returned from 5 nights as a solo guest at the Viceroy. I never once felt uncomfortable or less important than the other hotel guests who stayed as couples. In fact, the Viceroy staff were extremely thoughtful to me as a solo traveler. When I arrived, my fabulous villa was tastefully decorated to celebrate my birthday, which was a nice surprise. One evening, I returned from dinner to find a hot bubble bath waiting for me. Everyone was attentive, but not intrusive. The food was very good, and the chef stopped by to introduce herself and offer her flexibility if I had wishes off the menu. When I asked to eat dinner in a quiet place to read my book, the staff always readily agreed without hesitation.
Travel Advisor:  Sam McClure
Recommended

Loved Viceoy Riviera Maya

By: Possum


Reviewed on: 04 Feb 2017

Beautiful resort. Customer service is over the top-will definitely go back. Virtuoso provided an upgrade when we arrived and an extra breakfast for our group. Thank you! This was a mother daughter trip and we will remember as a very special time for us.
Travel Advisor:  Sally May
Recommended

Change of plans

By: P~


Reviewed on: 13 Mar 2017

With our change of plans, the resort was 100% accommodating. Could not have asked for more. First class operation.
Recommended

This is the perfect place to relax

By: Julie


Reviewed on: 21 May 2017

I was looking for a beautiful, relaxing retreat and I found it at the Viceroy. The Viceroy is amazing--the service was impeccable and the accommodations were beautiful and really quite peaceful. I only wish I could have stayed longer. I highly recommend it.
Travel Advisor:  Alicia Doak
Not Recommended

Viceroy stinks

By: Hailey


Reviewed on: 13 May 2018

Terrible. The hotel is not secure and is a total dump
Recommended

Ultimate relaxation and delicious food

By: Mexico


Reviewed on: 15 Feb 2019

This is a perfect resort if you love delicious gourmet food and exceptional service! Very relaxing. Adult only. Jungle setting. Only 41 rooms. Beach is not that great as there are rocks and a lot of resorts nearby. However pool is amazing and relaxing. Perfect couple getaway!
Travel Advisor:  Carrie Mahoney