Viceroy Riviera Maya
Virtuoso Amenities
For 2020:
- Upgrade on arrival, subject to availability
- Full breakfast daily for two guests per bedroom, served in restaurant
- $100 USD Equivalent Resort/Hotel credit, to be utilized during stay (not combinable, not valid on room rate, no cash value if not redeemed in full)
- Early check-in/late check-out , subject to availability
- Complimentary Wi-Fi
Viceroy Riviera Maya
Address:
Hotel Features
At the Hotel
Features
- 24-hour Security
- Adults Only
- Air Conditioning
- Internet Access
- Lounge/Bar
- Meal Plans Available
- Multi-lingual Staff
- Pet Friendly
- Restaurant
- Shopping
- Villas
Services
- Concierge Desk
- Laundry/Dry Cleaning/Pressing
- Room Service
- Salon
- Turndown Service
- Valet Parking
- Wakeup Calls
- Wedding Services
Recreation
- Fitness Center
- Jacuzzi/Whirlpool
- Pool
- Spa
In Your Room
- Bathrobes
- Butler Service
- Complimentary Coffee/Tea
- Complimentary Newspaper
- Hair Dryer
About Us
Best of the Best
Advisor Tip
Join a fun tequila-tasting class and try it bandera style for the colors of the Mexican flag: fresh lime juice (green), followed by tequila (white) and sangria (red). –Carrie Mahoney Charlotte, North CarolinaHealth & Safety
Viceroy has always strived to create the best experience for our guests. Now, more than ever, we’re taking that to heart with Viceroy’s Promise of Cleanliness.
This is not a mere aspiration. It’s an action plan. For the wellbeing of our guests, colleagues and communities, our promise is to put our passion and energy into notably increasing the standards of cleanliness at our hotels.
To deliver on this promise every day, each hotel’s General Manager and Health & Hygiene Ambassador will lead a Safety Committee program responsible for training, implementation and compliance. In addition, we’re closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s recommendations regarding COVID-19, and will continue to follow their guidelines, as well as those from local health departments.
Viceroy’s Promise of Cleanliness Seal, visible throughout public guest areas and also in the heart of house (“backstage”), is our outward way of saying how much we care about your safety.
Entrance:
Luggage handles will be disinfected.
Self-parking options will be available.
Front Desk:
Physical distancing requirements will be indicated on the floor (6 feet / 1.83 meters).
High-touch surfaces and items such as pens will be disinfected frequently.
Hand sanitation stations will be available.
Lobby & Other Public Areas:
Furniture layout in these spaces will promote proper physical distancing.
High-touch surfaces and items will be disinfected frequently, including but not limited to counters, door handles, restroom faucets, handrails and elevator buttons.
Biodegradable, one-time-use paper towels will be available in restrooms, with wastebaskets close to doors for protected door handling and discard.
Hand sanitation stations will be available.
Guest Rooms:
All chemicals, cleaning products, PPE and equipment used must be hospital grade and proven to prevent the spread of contamination, and/or disinfect and kill viruses, bacteria and diseases.
When possible, a minimum of 24 hours will pass between new guests staying in guest rooms.
Restaurants & Bars:
To-go food and beverage services will be available.
Tables will be arranged to maximize space between them while accommodating approved occupancy levels and promoting physical distancing.
Digital menus and complimentary Wi-Fi will be offered for guests to view on their personal devices as an alternative to physical menus (which will also be available).
Colleagues will frequently change gloves.
Biodegradable, one-time-use paper napkins will be made available.
Physical menus and pens will be disinfected frequently.
Hand sanitation stations will be available.
Fitness Center, Pool & Beach Operations:
Availability of the fitness center, pool and recreation areas such as beaches will be determined by local and state governmental authorities, and can change at any time. The hotel will monitor these guidelines. Should these areas be opened for operation and are under the management of the hotel, all procedures outlined in Lobby and Public Areas, and Restaurants & Bars will apply.
Colleague & Vendor Personal Protective Equipment:
All hotel colleagues will be required to wear Viceroy-compliant PPE (i.e. face coverings and gloves) as part of their uniform while at the hotel and in the course of executing their duties. All hotel colleagues will receive increased comprehensive safety, health and hygiene training.
Sustainability
Viceroy Riviera Maya is engaged in an ongoing process of implementing environmental hotel, sustainability, and health initiatives. This course of action begins by creating a written environmental and sustainability policy and enacting a water and energy savings plan and comprehensive recycling programs. Other initiatives include Water Conservation Programs, Reduced Emmisions Capabilities and Community Approaches to give back to the Mayan communities.
Location
Address
Nearest Airport
Guest Rooms & Suites
Luxury Villa
We invite you to truly relax in a stand-alone Luxury Villa featuring 1,000 square feet of total living space surrounded by lush jungle foliage. The oversized patio is complete with a kidney-shaped private plunge pool, outdoor rain shower and a hammock and sitting area. The resort's Mayordomo (Butler) Service provides the villas with special amenities including a personalized selection of hand-made soaps and a pillow menu. Additional room amenities include:
Heated private plunge pool and outdoor rain shower
King Size beds with Egyptian cotton bedding
Spacious dressing area with his-and-hers closets
Bathrooms with double-sink vanity, standing shower
Italian linen bathrobes and slippers
Satellite cable television with DVD player and movie library
iHome docking station
Complimentary WiFi
Mini Bar
Full air-conditioning
Body and hair care by Neal George
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Slippers
- Air Conditioning
- Balcony/Lanai/Terrace
Royal Villa
Secluded by sumptuous jungle foliage, these Villas' generous patio features a raised, wood sundeck for private sunbathing, an outdoor rain shower and hammock overlooking the kidny-shaped plunge pool. A nightly turndown service features aromatherapy with the spa's signature coco copal scent, and these spacious Villas also feature a soap concierge, Mayordomo (Butler) Service, a pillow menu, and luxury toiletries, as well as:
Private sunbathing deck
Heated, private plunge pool and outdoor rain shower
King-size beds with Egyptian cotton bedding
Spacious dressing area with his-and-hers closets
Bathrooms with double-sink vanity and standing shower
Body and hair care by Neil George
Italian linen bathrobes and slippers
Satellite cable television with DVD player and movie library
iHome docking stations
Complimentary WiFi
Mini bar
Full air-conditioning
Upgrade: n/
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Slippers
- Non-Smoking
- Shower Only
Premium Villa
The Premium Villa offers an unparalleled level of seclusion, nestled within the lush foliage of the resort and just steps from the beach. Relax with over 1,700 square feet of total living space in a romantic setting, especially the full privacy of the expansive patio with a plunge pool, lounge area and exterior rain shower. Guests are graced with a nightly turndown service with aromatherapy featuring the spa's signature coco copal scent. The resort's Mayordomo (Butler) service will create a romantic evening by surrounding the plunge pool or deep soaking tub with lit votive candles and flower petals, plus provide personalized hand-made soaps and a pillow menu. Other luxury amenities include:
Heated private plunge pool and outdoor rain shower
King-size beds with Egyptian cotton bedding
Spacious dressing area with walk-in closet
Body and hair care by Neil George
Bathrooms with deep soaking tub, double-sink vanity and standing shower
Italian linen bathrobes and slippers
Satellite cable television with DVD player and movie library
Bose radio
Complimentary WiFi
Nespresso coffee maker and mini bar
Full air conditioning
Upgrade: n/
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Mini Bar
- Safe
- Slippers
- Air Conditioning
Viceroy Villa
Featuring views of the resort and the rainforest, these Villas are perfectly situated right off the beach and near the resort's pool. Each villa has 1,700 square feet of indoor and outdoor living space with a personal plunge pool, outdoor rain shower and lounge area, in addition to a sundeck. Spacious bathrooms include deep soaking tubs and his-and-hers sinks and a walk-in closet. Guests are welcomed with luxury amentieis and the resort's Mayordomo (Butler) servivce provides a nightly turndown service with aromatherapy, a pillow menu and personalized soap concierge, as well as a romantic evening by surroudning the plunge pool or deep soaking tub with lit votive candles and lower petals. Other villa amenities include:
Views of the resort and the rainforest
Heated private plunge pool and outdoor rain shower
Kind-size beds with Egyptian cotton bedding
Spacious dressing area with walk-in closet
Bathrooms with deep soaking tub, double-sink vanity and standing shower
Italian linen bathrobe and slippers
Satellite cable television with DVD player and movie library
Bose radio
Body and hair care by Neil George
Complimentary WiFi
Nespresso coffee makers and mini bar
Full air conditioning
- Garden View
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Mini Bar
- Safe
- Slippers
Beachfront Villa
Set on the edge of the resort's pristine white beach, these Villas offer full ocean views and instant access to the sand and waves. Each villa has a generous indoor and outdoor living space with an exterior rain shower and personal plunge pool overlooking the ocean. The spacious 1,700 square foot villas feature bathrooms with deep soaking tubs and his-and-hers sinks; the dedincated Mayordomo (Butler) Service provides a nightly aromatheraputic turndown service, a pillow menu, and hand-made soap concierge. Geusts are welcomed with luxury amenities and the Mayordomo will light votive candles and scatter flower petals over the plunge pool or deep soaking tub to create a romantic evening to remember. Other villa amenities include:
Full ocean view and beach access
Dedicated Mayordomo (Butler) Service
Heated private plunge pool and outdoor rain shower
King-size beds with Egyptian cotton bedding
Spacious dressing area with walk-in closet
Bathrooms with deep soaking tub, double-sink vanity and standing shower
Body and hair care by Neil George
Italian linen robes and slippers
Satellite cable television with DVD player and movie library
Bose radio
Complimentary WiFi
Nespresso coffee maker and mini bar
Full air conditionin
- Ocean View
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Mini Bar
- Safe
- Slippers
Signature Villa
Tucked along the edge of the ayan jungle, the Signature Villas provide extreme privacy, beauty and easy access tothe water's edge. With over 1,400 square feet of total living space, guests can relax and rejuvenate, taking full advantage of the spacious patio with a private sundeck and plunge pool, lounge area and exterior rain shower. Experience the romance of a Signature Villa stay with nightly turndown service with aromatherapy featuring the spa's signature coco copal scent. The Mayordomo (Butler) Service can set the mood for a special night in by encircling the plunge pool or deep soaking tub with lit votive candles and flower petals as well as provide personalized hand-made soaps and a pillow menu. Luxury amenities include:
Heated private plunge pool and outdoor rain shower
King-size beds with Egyptian cotton bedding
Bathrooms with deep soaking tub, double sink vanity and standing shower
Italian linen bathrobes and slippers
Satellite cable television with DVD player and movie library
Bose radio
Complimentary WiFi
Nespresso coffee make and mini bar
Full air conditioning
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Mini Bar
- Safe
- Slippers
- Air Conditioning
Ocean View 2 Level Villa
Surrounded by lush greenery for complete privacy, the 2,900 square foot Oceanview Villa is a masterpiece of Mayan-inspred design, featuring rich woods, sumptuous materials and natural rattan.
The elegant and spacious first floor encompasses the lounge and dining areas and full guest bathroom, with louvered mahogany doors and windows that open onto the private patio's hammock, oversized chaise lounges and private swimming pool. A spiral wooden staircase leads to the Villa's plush master bedroom, complete with king-size bed and mahogany bureaus with steel and leather drawer pulls. The bedroom opens onto an oversized, ocean-view terrance complete with a round chaise for two, a crocheted hammock and dining area for catered meals or cocktails under the moon or as the sun sets.
Views of the resort and ocean
Dedicated Mayordomo (Butler) Service
Heated private pool and outdoor rain shower
King-size bed with Egyptian 600-thread count bedding
Spacious dressing area with his-and-hers closets
Master bathroom with double sink vanity and standing shower
Full guest bathroom with onyx Mayan-style fountain faucet
Body and hair care by Neil George
Italian linen robes and slippers
Satellite cable television with DVD player and movie library
Bose Radio
Complimentary WiFi
Nespresso coffee maker and mini bar
Full air conditioning
- Garden View
- Ocean View
- Pool View
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Safe
Facts & Policies
Facts
Early Arrivals & Late Departures
Please inquire.
Guaranteed Reservations & Deposits
A deposit of 50% of your entire stay will be charged at the time of booking.
Cancellation Policy
For 2020 bookings:
-During Summer Season (July 1st–Oct 31st) deposit is non-refundable if cancelled within 3 days of arrival.
-During Fall Season (Nov 1st–Dec 18th) deposit is non-refundable if cancelled within 7 days of arrival.
-During Winter Season (Dec 19–Jan 3) deposit is non-refundable if cancelled within 60 days of arrival.
For 2021 bookings:
During Summer Season (June 1st–Oct 31st) deposit is non-refundable if cancelled within 14 days of arrival.
During Spring and Fall Seasons (Jan 4th–May 31st & Nov 1st–Dec 18th) deposit is non-refundable if cancelled within 21 days of arrival.
During Winter Season (Dec 19–Jan 3) deposit is non-refundable if cancelled within 90 days of arrival.*
No shows will result in a credit card charge for the entire stay.
*Special cancellation policies may apply for packages and promotions.
Accepted Forms of Payment
Wire transfer or mayor credit cards are accepted
Terms & Conditions
Please note that this is an adult-only resort and children under 14 are not permitted.
The trademarks VIRTUOSO, the Globe Swirl Logo and SPECIALISTS IN THE ART OF TRAVEL are registered trademarks of Virtuoso, Ltd. Virtuoso, Ltd. has a U.S. copyright registration for the Globe Swirl Logo, ©2000. All rights reserved. Virtuoso CST#2069091-50. California CST# 2069091; TA# 808 - Registered Iowa Travel Agency; Washington UBI # 601 554 183. Registration as a seller of travel does not constitute approval by the State of California.
Virtuoso Amenities
For 2020:
- Upgrade on arrival, subject to availability
- Full breakfast daily for two guests per bedroom, served in restaurant
- $100 USD Equivalent Resort/Hotel credit, to be utilized during stay (not combinable, not valid on room rate, no cash value if not redeemed in full)
- Early check-in/late check-out , subject to availability
- Complimentary Wi-Fi
Promotions
Name
Details
Reviews and Recommendations for Viceroy Riviera Maya
of 6 guests
recommend
recommend
