Cancellations for booked hotel rooms and suites must be received by GRBR AG at least 10 days before the scheduled date of arrival. After this time, a charge will be made of up to 3 days of the cost of the booked services, depending on the length of stay.
Cancellations for booked treatments in the To B. Wellbeing & Spa, To B. Beauty & Care, Medical Health Center, at the hairdresser James Good for You, tee-off times on either of the golf courses as well as table reservations in the restaurants must be received by GRBR AG at least 24 hours before the designated time. If a cancellation is received less than 24 hours before the designated time, GRBR AG reserves the right to charge for the service booked.
As an alternative to cancellation, the customer is free to nominate an alternative person to utilise the booked services.
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