We are thrilled that you are ready to travel and we are very much looking forward to welcoming you! These are
undoubtedly very challenging times and we are ready to assist you navigate your journey. As independent and
family-owned hotels we can easily and swiftly adjust our services to meet and hopefully exceed your
expectations in this world full of the unexpected.
As the well-being of our guests and employees is paramount to the ETC Hotels family at Hotel Casa del Mar and
our sister hotel Shutters on the Beach. We always maintain the highest standards of service and cleanliness at
our hotels. In the coming months, as health experts and government authorities continue to revise health, safety
and service standards for all businesses, we will remain in compliance with or exceed those specified by the
CDC, California Stay at Home and LA County Public Health protocols.
If you are currently feeling unwell or suffering from any symptoms such as fever (over 100.4 degrees), chills,
cough, or shortness of breath, we ask that you postpone your stay and seek medical attention. In order to
protect our guests and employees, we will not be able to honor your reservation if you are feeling unwell or are
suffering from any of the above symptoms at the time of check-in. We have updated our cancellation policy to
allow you the flexibility to plan your trip for a later date.
These extra measures are also in place to further safeguard your comfort and well-being:
*PUBLIC AND COMMUNAL AREAS - The frequency of cleaning and sanitizing has been increased in all public
spaces with an emphasis on frequent contact surfaces. All our guests are currently required to wear a face mask
while in the hotel and outside of their guest room.
*HOTEL EMPLOYEES - Employees will wear face masks and appropriate personal protective equipment at all
times while in the hotel and a daily temperature check will be conducted for each prior to reporting for work.
*GUEST ROOMS - Industry leading cleaning and sanitizing protocols have been implemented to clean
our guest rooms with special emphasis on frequent touch areas. All hotel cleaning products and laundering
standards meet CDC and LA County Health Department regulatory guidelines.
*SERVICE YOUR WAY - We will offer contact-free in room dining. Housekeeping and parking services will be
tailored to your specific needs. Should you prefer it, all hotel services will be available via text our guest service
team from your personal smartphone.
*SOCIAL DISTANCING - In accordance with CDC guidelines, we require that social distancing be observed
throughout our hotels. We have introduced reduced seating capacity in our lobby, restaurants, lounge, and pool
deck to be in compliance with the guidelines.
*ON CALL MEDICAL ASSISTANCE - Will be available 24 hours a day.