At the Dorado Beach, a Ritz Carlton Reserve the wellbeing and safety of our guest and the Ladies & Gentleman that
work at our resort is of the utmost importance. That is why we have spared no expense in developing innovative
methods towards making our resort a true safe haven against the spread of COVID-19. Not only have we redesigned
our operational procedures, but we have also developed new standards and protocols aimed at giving you peace of
mind and letting you enjoy all our luxurious amenities knowing everything is well taken care of.
For that reason, we have named a Health Expert (or our Health Expert Dr. Javier Torres who will be heading all our
efforts throughout the reserve. Plus, each area will have a health official on hand to assure all procedures are in place
every day and to oversee specific training for our Ladies & Gentlemen. In addition to this, twice a month our facilities
will be inspected and certified by Ecolab and the Puerto Rico Tourism Company.
There is nothing we wouldn’t do to assure the safety of our guests and Ladies & Gentleman. Thank you for letting us
show you how much we care.
Once you have confirmed your reservation, you will receive a questionnaire required by the government of Puerto
Rico that must completed prior to your arrival to Dorado Beach, a Ritz-Carlton Reserve.
MOBILE CHECK-IN / CHECK-OUT SERVICE
Our Marriott Bonvoy mobile app lets you check-in or check-out from the hotel without having to stand in line. Also,
it’s the contactless way to get everything you need during your stay.
Extraordinary times require extraordinary measures and we’ve taken them all!
All hotel transportation shuttles and vehicles will be sanitized, every trip, to and from the airport and the
Once arriving at Dorado Beach, a Ritz Carlton Reserve, each guest will receive a temperature check and a
welcome kit including swipes, hand sanitizer, and a mask as a welcome amenity
Everywhere you go, safety is there. Each area of Reserve, every public space, every desk counter, lobby,
elevators, public bathrooms, stairs, handrails or dining surfaces is properly and constantly disinfected.
Dorado Beach, a Ritz Carlton Reserve abides by the Marriott Global Cleanliness Council which is made up
of in-house and external professionals in areas such as hospitality, epidemiology, sanitation and protective
health and hygiene technology
DINING OUT OR DINING IN HAS NEVER BEEN SAFER!
Feel free to experience dining at any one our fine restaurants or bars in the safest and most enjoyable ambiance or if
you prefer, contactless indoor dining is available.
All areas of every restaurant and bar are deep cleaned daily
Social distancing and all hygiene measures are constantly observed
Hand sanitizer dispensers are available at every restaurant
All Ladies & Gentlemen of the Reserve are required to wash their hands and use masks and gloves which are
changed after each transaction
Menus and table placemats will be disposable
In-room dining will be limited until 11:00 PM
Dining beyond offers guests private areas throughout the resort to enjoy their dinners with loved ones
Prior to check-in, all guest rooms are prepared daily using cleaning and disinfecting protocols issued by the
Centers for Disease Control (CDC) and the World Health Organization (WHO). We also use innovative
methods such as electrostatic sprayers and ultraviolet light technology to keep your room thoroughly
Swipes, hand sanitizer and masks are available in each room.
Housekeeping attendants are properly protected and prepared to clean and disinfect rooms daily.LET YOUR
Take the time to relieve all the recent stress at our Spa. Spa facilities are limited to three male and three female guests
during 90-minute booking spaces. Cleaning and sanitizing protocols are always in place. Our Fitness Center is also
ready for you to exercise within the cleanest and safest environment.
Take a refreshing dip at any one or our pools or bask under the warm Sun. Our pool area has been organized
accordingly to allow physical distancing. Also, all our lounge chairs, umbrellas and umbrella stands are
disinfected after each use. Hand sanitizer dispensers are located throughout the area.
IT’S IMPORTANT TO STAY SAFE!
All guests and employees are required to wear a face mask at all times and observe physical distancing. Temperature
checks will be taken on a daily basis. If you show signs of illness during your stay, please contact Reserve personnel
immediately. Remain in your room and contact our front desk for assistance. If you should have questions regarding
our cleaning procedures, please contact our General Manager / Hotel Manager/ Health Expert at (787) 626-1100.
LET YOUR JOURNEY BEGIN!