Michele Rando 

In our lifetime we have dealt with a variety of travel agents and Michele is by far the most competent and professional.  Not only is she excellent at her trade but one of the things that separates  her from other agents is the personal interest she takes with her clients.  Needless to say, she will continue to be the only travel agent we will deal with.

We just returned from a wonderful three week trip to the Canadian Rockies and Alaska.  Michele handled every aspect of the trip, including booking the land tour, the train transfer to Seattle and the cruise to Alaska.  Everything was seamless, making our trip carefree and completely enjoyable.  Thanks, Michele!

Michele made all our cruise arrangements and did everything extraordinary well, from cabin upgrades and price reductions to mailing luggage tag holders. She seems to know every detail of a ship. Thanks to Michele's great work, we enjoyed our cruise even more than anticipated.

We spent two weeks on the Queen Victoria from Venice to Athens. We had a wonderful stateroom and dined in the Princess Grill. The accommodations, service and dining experiences were outstanding. The itinerary was well balanced, with port and sea days. Our travel advisor. Michele Rando, took care of all the details, including a three day pre-cruise stay at the Londra Palace in Venice. We received many amenities at the hotel and onboard the ship, making it a perfect vacation. Looking forward to our next adventure!

Michele always does an excellent job. Everything is organized and she gives good advice and tips on traveling. Friendly and prompt service too!

We recently returned from a week in Paris. Because of the recent terrorist attacks there we shared our concerns with Michele who contacted the hotel and entered into a dialogue with them. We were offered the opportunity to cancel our reservation without penalty and were given some time to think about revising our plans. After much consideration we decided to go and were glad we did. While there was a palpable sadness in the city, the Parisians were friendly and eager to show us around. Michele arranged several sightseeing opportunities for us and recommended an outstanding restaurant. The Virtuoso-recommended hotel was wonderful. Service was excellent and the ambience was that of "your home away from home." Michele was also able to arrange a last-minute weekend trip for our son to join us at the hotel. Together we attended the re-scheduled U2 concert. Every aspect of the trip was perfect. Thanks, Michele!

We recently returned from a trip to Sicily which Michele helped us plan and book. We traveled with Tauck Tours on a cultural tour of Sicily which included several cities, a spa and golf resort and picturesque small towns. Michele added pre and post trip options, airfares, transfers and sightseeing with private guides. The entire trip was seamless. She even sent a detailed day-by-day itinerary listing these items so we could be sure we wouldn't miss a thing. It was a truly memorable trip, thanks to her knowledge and expertise. We especially liked the upgrades that we received and the personal service that was offered by the hotels' staff. We will recommend Michele once again to our friends.

Very competent and informative.

Michele is a GREAT travel advisor! She attended to every detail of our trip, and is knowledgeable in all aspects of travel. I will definitely work with her again and recommend her to all my friends.

Michele is an excellent travel agent! I have called her from airports to help when flights were missed and she was fantastic.

We enjoy ocean cruising and have taken many wonderful port-intensive trips to various parts of the world. We were looking to do something a little different, so we discussed this idea with Michele and she guided us to an exploration of the Rhine and Danube Rivers on the newly launched Crystal Mahler. Her knowledge and personal experience of river cruising prepared us for our journey which was quite different from ocean cruising. We were grateful for her insight. Our trip was much more relaxed and informal than any we had taken before. Thanks, Michele!

Michele was amazing! She not only seamlessly help us book our cruise but also a couple of excursions outside the ships options that were fantastic and really made our cruise/vacation extra special. Her help, honesty, attention to detail, and always striving to go above and beyond to make our experience an amazing/memorable one is why we will always go back to her for bookings/assistance.

She did everything she could to make this trip as easy and pleasant as she possibly could. She is a very professional lady who was easy to work with will go the extra mile to help in any way. I would seek her services without hesitation on any of my future travel plans.

Great! We have worked with Michele in the past and have had great experiences each time. This time, for the first time, four siblings from all over the USA cruised together with their significant others. Each sibling had specific requests as well as joint requests. As usual, Michele took excellent care of each one of us individually and as a group. One couple of the group had never taken a cruise before and one had taken several cruises and the other couples were in between. Michele worked with each couple providing just the right amount of attention each one needed. We are all extremely pleased with the outcome even though the weather didn't always cooperate.

Michele Rando was patient, helpful and knowledgeable for our vacation. Considering we had four couples from three states, AZ, NC, and NY she was able to pull it all together and satisfied everyone. We all were so pleased with her reminding us when something had to be taken care of, or a decision about a hotel or an excursion had to be made or different flights that were available. I feel our vacation of twelve days went without a flaw because of her experience and knowledge. Would go to her again in a heart beat.