Carol Terhune 

Novato, CA United States
Why work with an advisor? 
 96%
Recommended
104
Reviews
 
Travel Specialties
Interests
  • Adventure
  • Food & Wine
  • Escorted Tours
  • Ocean Cruising
  • River Cruising


Destinations
  • Ireland
  • United Kingdom
Selling Travel Since
1985
Languages
  • English

My Background

One of my favorite childhood memories: boarding a ship in San Francisco and wishing my grandmother “Bon Voyage.” Little did I know that my early obsession with cruising would lead to an amazingly fulfilling career as a cruise specialist. With nearly three decades of experience selling luxury cruises, I am very familiar with all the major ocean cruise lines: Regent Seven Seas Cruises, Crystal Cruises, Holland America Line, Princess Cruises, Oceania,Celebrity, Seabourn and Cunard. In addition, I’ve sailed with Viking River Cruises and Star Clippers. As a result, I can match you with the cruise line –and ship – that best fits your travel “personality.”  I’m especially proud of my ability to think on my feet and quickly problem-solve should any unforeseen delays occur.

It goes without saying that I love to travel. I’ve most recently been to Europe, Tahiti,Ireland, Hawaii and the Caribbean and plan to cruise the Canary Islands soon. Call me for personal insights on these destinations!

Places I Have Traveled


Reviews and Recommendations for Carol Terhune

96%

of 104
guests
recommend


Virtuoso Verified Traveler

All reviews are from confirmed guests sharing exclusive insights

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Excellent service!

By: Karencb


Reviewed on: 21 Jul 2015

Carol was very helpful, in planning and executing our vacation. We had a wonderful time.

Expert friendly service

By: Austin


Reviewed on: 26 Jul 2015

Carol is essential to my ability to travel easily. I have complete confidence in her and trust her handling of my accounts.

Highest quality cruise line

By: Dixon


Reviewed on: 10 Aug 2015

The experience was wonderful: we like the ship's size, the employees, the food, the shore excursions, the bedding, the disembarkation, the embarkation, the coffee connection and even the entertainment was okay for a smaller ship. The service was perfect.

Always very helpful and competent.

By: yorky


Reviewed on: 05 Sep 2015

Carol does a first-rate job with my bookings. Patiently guides me and issues reminders with due dates. She takes care of the whole process successfully.
Not Recommended

Average

By: George


Reviewed on: 19 Sep 2015

Pluses- Ship was clean, staff friendly and helpful. Cabin steward was very good. Cost was reasonable. Minuses- Relatively few places to sit in a quiet location and read or relax and watch the ocean. The Constellation lounge which is a nice venue, was frequently reserved for special group functions and thus not available to other passengers. Some of the food in the buffet was very good, other items such as pastry not very good. The library has a small, poor selection. Taking tenders to the ports was quite time consuming. The leg room in the seats was impossible for tall people.

One of the industry's best!

By: Terri


Reviewed on: 03 Oct 2015

Based on our past experiences with agents Carol Terhune ranks as the best cruise consultants we have ever had, and that goes back decades. Not only does Carol listen carefully to our wants, and especially our special needs, she also anticipates...with the end results of our trips being nothing short of wonderful! Her communication with both my husband and me is timely & on-going, whether by phone, e-mail or letter - she never hesitates to contact us. She is a credit to the company with which she works, the cruise lines she represents and of course, the travel industry as a whole! Did I mention we consider Carol a part of our family?

My go-to person for great travel

By: Penelope


Reviewed on: 11 Oct 2015

I'm an avid traveler who has worked with Carol for a number of years. I know I can count on her to provide accurate, dependable service. She thinks of things I forgot and keeps me on track all across the world.

Well planned trip

By: Ruth


Reviewed on: 19 Oct 2015

The trip was very well planned and I enjoyed each day

Very helpful, keeps me on track

By: DeeTee


Reviewed on: 15 Dec 2015

Carol helps me so well in so many ways. She makes sure there are no gaps in my planning, keeps me on track and helps me make things better than I could manage by myself. Great to work with.

Superb

By: CT


Reviewed on: 05 Feb 2016

Carol affords the best service in the travel industry with her knowledge, timely communications and above all, personalized handling of her clients' needs and wants. She is a credit to Cruise Specialists and the travel industry. She is like family to us!
Not Recommended

Carol is always there to help and advise us

By: Jimbear


Reviewed on: 28 Feb 2016

Ship had norovirus on board, turned back to Miami after 7 days of not so pleasant onboard living

Very available and attentive to detail

By: Jan


Reviewed on: 05 May 2016

I have used Carol for 4 years now, and although I have only met her once, she is very available to me when I need her--always returns my call or email promptly. I am very knowledgeable about world voyages, having done 7 of them now, but if I have questions, she is quick to help find answers. I am an 'old' senior, but as long as I keep doing a yearly long voyage, I will depend on Carol to do my bookings

Excellent, even the weather

By: Shirley42


Reviewed on: 10 Jun 2016

We had a great time. Thank you carol. Every thing was wonderful.

North to Alaska

By: Merriam11


Reviewed on: 20 Jun 2016

Carol was highly recommended to us by a neighbor who has used her services for years. She was helpful when we can to cancel our 2015 trip to Alaska. Fortunately, we were able to reschedule in 2016. With her guidance we had a fun cruise, outstanding shore excursions and good flight schedules both ways.

always there, with service and advice

By: MarMar


Reviewed on: 18 Jun 2016

We got Carol's name from friends who have used her service for quite a while and we are very happy they cued us in. Carol has been there for us from day one. We look forward to working with her for the upcoming cruises.

GREAT SERVICE AND I KNOW THAT SHE IS DOING RIGHT BY US.

By: BETTY ANN


Reviewed on: 01 Jul 2016

I HAVE WORKED WITH CAROL OVER MANY YEARS AND I FEEL THAT SHE IS MORE THAN MY TRAVEL ADVISOR. I FEEL THAT I CAN TRUST HER AND THAT SHE WILL TRY TO STEER US IN THE RIGHT DIRECTION. SHE IS ALWAYS PROMPT AND JOHNNY ON THE SPOT. SHE IS PROFESSIONAL AND VERY HARD WORKING AND MAKES EVERYTHING MORE FUN FOR US. SHE MAKES US WANT TO TRAVEL AS WE KNOW EVERYTHING WILL BE TAKEN CARE OF WHEN SHE IS HANDLING IT. SHE GETS AN A PLUS FROM JOHN AND ME. I CAN'T SAY ENOUGH GOOD THINGS ABOUT HER. IT IS AND HAS BEEN A PLEASURE WORKING WITH HER. SHE PUTS A SMILE ON MY FACE JUST THINKING OF HER.

TWO GREAT TRIPS IN ONE

By: Bill and family


Reviewed on: 28 Jul 2016

We received great coordination of two different itineraries in two different countries by two different tour providers. Carol Terhune kept us out of trouble by reminding us of what and when we had to do everything: passport info, payments, tour options, etc.

Expert precise service

By: share


Reviewed on: 30 Aug 2016

Carol answers questions and handles bookings quickly and accurately. Highly recommended!

Voyage of the Vikings

By: the_knee


Reviewed on: 31 Aug 2016

Great trip, out the ordinary. Good excursions with amiable accompaniers. Cruise Specialist perks greatly appreciated, except for magnetic nametags cancelling stateroom keycards.

Mozart Crystal Cruise.

By: Cookie


Reviewed on: 08 Sep 2016

Carol, I cannot begin to appreciate how helpful and on target you were about handicap situations. I brought a portable cane that seemed to ease the situation. The trip was absolutely beyond our expectation. You certainly know your business. Thank you for being so knowledgeable and efficient about everything. We look forward to doing another Crystal cruise using your expertise and service. Thanks so very much. We also appreciated the surprise check when we got home. You were right there wasn't a gift shop and few places to spend money. Cheers, Cookie and Nick

Explorer was supreme

By: Boozer


Reviewed on: 29 Sep 2016

The cruise and shore excursions were excellent and the ship was awesome! There were five, all wonderful, restaurants to choose from. The Virtuoso Hosts were very unnecessary, non factors, really. The ship and cruise line, Regent, was truly 6 star.

Great with details

By: Penelope


Reviewed on: 06 Oct 2016

Carol has assisted me in planning many trips. I can always count on her to attend to the details. She goes above and beyond to make sure everything is well-planned to suit my personal preferences. It's those details that can make a good trip into a great trip.

The example is correct: Expert friendly service!!

By: LAM and CMM


Reviewed on: 26 Nov 2016

Now for several years, Carol Terhune has helped us plan and book cruises. We have never, ever had any disappointment with her service. She is pleasant in all circumstances while being our liaison with the cruiseline. The trip was terrific, but this review is about Carol and we appreciate her very much. We will definitely continue to benefit from her expertise. A rating? AAAAA+++++++

Typical HAL Service

By: Bob


Reviewed on: 26 Nov 2016

Having been on other HAL cruises, This cruise clearly lived up to our exceptions. Officers, crew and all HAL personal were a delight on board and offered a willing hand to please the most obnoxious requests.. Having a catholic priest aboard and daily Mass is an extra treat.

Good service

By: ull


Reviewed on: 05 Dec 2016

Documentation was complete and questions answered. Thanks for the ship board credit.

Great Representative

By: Hunter


Reviewed on: 03 Dec 2016

As usual the experience with Carol is a pleasure. She does her utmost to keep the file moving once the commitment is made and is always available to respond to queries that come up from time to time. Her response time is very good. Have recommended her to many people.
Not Recommended

Cabin vibrated all the time.

By: Kenneth H


Reviewed on: 24 Dec 2016

Explore cabin ls not worth the money.Great food & service.

It was Great!

By: Dudley and Teresa


Reviewed on: 01 Feb 2017

Carol helped is with every aspect of our trip, flights, ground, and cruise arrangements. She made it all easy.

Very helpful

By: Anniversary Cruisers


Reviewed on: 29 Jan 2017

Carol answered all our questions and made sure we had all the info we needed for our trip

Caribbean Eurodam and Oosterdam Jan - Feb 2017

By: Jim


Reviewed on: 28 Mar 2017

With in the short time after assuming my accounts from Kelli S , she was always responsive to my questions and concerns. The special perks for both cruises ( total of 21 days ) were greatly appreciated.

HAL

By: Bobbi


Reviewed on: 04 Mar 2017

Very easy to work with, responsive and helpful.

great trip/great support

By: traveler


Reviewed on: 06 Mar 2017

Carol was exceedingly helpful in making sure I thought through every aspect of this trip. Thanks to her, there were no complications in what was a complex itinerary.

Our recent HAL cruise

By: tony


Reviewed on: 06 Mar 2017

Carol has always been willing to go the extra mile to please us when planning our cruises. We have dealt with her for several years and are pleased with the excellent service that she has rendered.

Great Cruise. Great Advisor

By: Bernie


Reviewed on: 06 Mar 2017

Carol walked us through the entire booking effortlessly. All our questions and concerns were dealt with in a timely manor. We would recommend Carol to everyone. We even had a plate of chocolate covered strawberries waiting for us in our cabin. Thank you Carol

Ed

By: Ed


Reviewed on: 12 Mar 2017

She did a good and answered any questions I had

carol

By: Mr. Golfer


Reviewed on: 02 Apr 2017

She is very good and thorough. Always follows through with questions and concerns.

Australia & Bali

By: Eddy


Reviewed on: 15 Apr 2017

She does a very professional job ,easy to work with and knows what I am looking for in my trips and pays attention to detail

HAL WORLD CRUISE

By: Dixon


Reviewed on: 05 May 2017

Working with Carol Turhune is the best!

World Voyage #8

By: residenr cruiser


Reviewed on: 05 May 2017

Carol is very attentive to my needs, always returns my calls or emails in a timely fashion

travel with terhune

By: Tikoes


Reviewed on: 05 May 2017

Always a pleasure, talking with her or emailing, she is very supportive and knowledgeable. She has guided us on 7 Viking, 1 Cunard and 4 Oceania cruises and we are looking forward to the following 2 cruises booked through Carol.

efficient

By: poula


Reviewed on: 22 Nov 2017

everything was well laid out no surprices

Asia Cruise on the Volendam: Vancouver to Hong Kong

By: Sharon


Reviewed on: 16 Nov 2017

Carol is the best travel agent we have had from Cruise Specialist and the best agent we have had in year. Our cruise arrangements were perfect. I was pleased that Carol even took the time to remind us about the Chinese visas even though we already had them.

Rotterdam W. Europe trip 4/13 - 4/28/2017

By: Betty Ann


Reviewed on: 07 May 2017

Great--We have worked with her for many, many years. She always gets the job done in a most efficient way and you are never disappointed. Your final package is always complete and she has taken care of every last detail. Nothing has ever been missing. She answers e-mails and phone calls promptly and is there to do what you need. She is A+ and always has her mind on the job to be done. She is courteous, pleasant and very cordial and friendly. Can't say enough good things about Carol. She is a true professional.

Travel agent review

By: hnwallin@yahoo.com


Reviewed on: 08 May 2017

Have worked with Carol for many years. She is thorough and cordial .

?

By: Digger


Reviewed on: 29 May 2017

Fine and excellent service

Alaska Cruise 2017

By: Rich C


Reviewed on: 03 Jun 2017

Working with Carol is always a pleasure.

Europe

By: DD


Reviewed on: 25 Jun 2017

Carol did a fine job. Timely responses and attention to detail. It is a pleasure working with her.

Panama Canal Checked Off Bucket List

By: JS


Reviewed on: 29 Jun 2017

Carol is very responsive and very conscientious about following up on every detail of our travel arrangements. Really great to work with even remotely!

Insignia

By: Seg


Reviewed on: 13 Jul 2017

Excellent. Prompt responses and accurate information.

Peru Bolivia

By: AMG


Reviewed on: 29 Jul 2017

I have worked with Carol for several years. She has my complete trust and in every interaction she has been on my side and supporting my interests. Although, as I grow older, my travel interestes are diminishing, my first step in any travel issue is to start with Carol.

trip to Iceland

By: fritz


Reviewed on: 12 Aug 2017

very pleasant, she was available when I had questions. enjoyed our trip. Looking forward to the next one.

Carol Terhune

By: Betty Ann


Reviewed on: 03 Oct 2017

I have known Carol for a long time and she has always been a delight to have as our travel agent. She is sweet and very accommodating. She is very prompt in getting reservations made.

Carol is Amazing

By: SH


Reviewed on: 20 Sep 2017

Carol is amazing to work with. She has helped me for years and never disappoints.

voyage of the vikings

By: cookie


Reviewed on: 16 Sep 2017

very good-always answered my questions and got back to me in a timely manner

AMA Rheine

By: Gator


Reviewed on: 19 Sep 2017

Really excellent. Very informative and thorough.

Wonderful Cruise Arranger

By: Southcityca


Reviewed on: 30 Sep 2017

We've booked numerous cruises with Carol, and she has always provided quick and courteous service. She knows how to get the most out of each cruise arrangement for you, so that your dollar goes a long way. She can help with travel insurance, as well as dining arrangement while on board. Ask her any question, and she'll quickly get you a complete response. She knows her way well among all of the cruise lines!

Great advisor

By: Valarie


Reviewed on: 11 Oct 2017

Very personable, easy to talk with and knows the business!

Responsive and Timely

By: World Traveler


Reviewed on: 07 Nov 2017

Carol took over our account when our prior agent left the company. We had several trips planned for the immediate future and she was able to take over without much hesitation. She is responsive to our travel needs and addresses our issues in a very timely fashion.

Germanic Rhine

By: EdG


Reviewed on: 02 Nov 2017

Carol is always helpful with all my travels

Helpful and friendly

By: DT


Reviewed on: 04 Nov 2017

Carol is very good at what she does--keeps me on track and makes sure I don't forget things. Beyond that, she is delightful.

Sylvia

By: Sylvia


Reviewed on: 13 Nov 2017

She is the most attentive travel agent I have ever had. For years I have been making my own arrangements until I started with Carol.

Very helpful

By: Like Cruising


Reviewed on: 12 Dec 2017

Carol was always an instant away when ever I had a question or needed help making a decision for our cruise. She had instant access to the cruise line personnel to resolve any question. I would highly recommend Carol for travel.

Travel with Carol

By: Mar


Reviewed on: 03 Dec 2017

Always a pleasure, prompt response, good advice.

For Carol

By: Richard


Reviewed on: 21 Dec 2017

We have worked with Carol in the past and this time was just as professional, helpful, timely and efficient as before. She has gotten to know us and our particular wants. Would recommend her to all.

Reflection

By: Ed


Reviewed on: 22 Dec 2017

Always very helpful with all my trips

49 day Atlantic cruise

By: Beartoes


Reviewed on: 15 Dec 2017

Very easy & pleasant. She described all tours well.

Grand Asia and Far East Voyage

By: Sandy


Reviewed on: 28 Dec 2017

I would recommend Carol to friends and relatives. Carol was always responsive either by phone or email. Working with Carol Terhune was a pleasure.

Drydock

By: Whereever


Reviewed on: 28 Dec 2017

Superb as always.

My friend Carol

By: Amsterdam


Reviewed on: 28 Dec 2017

I consider Carol my trusted friend. She assisted me in so many areas of planning our voyage. She was always available to answer our many questions & guide us in the right directions. Hurray for Carol !!!

Cruising

By: Sally J


Reviewed on: 17 Jan 2018

She is the BEST agent from initial questions on through every planning step, the trip on until after you get home! Thank you Carol!

QM2 1917-18 Christmas Cruise

By: 43tony


Reviewed on: 10 Jan 2018

Carol provides a excellent experience when planning our cruises. She always is one step ahead in anticipating any minor situations that might occur. As a result our cruise have been wonderful.

On Top of Every Detail

By: Donn


Reviewed on: 07 Feb 2018

Carol always takes care of the details! From step #1 to the return, she has everything covered. THANK YOU, Carol.

CARRIBEAN

By: TUFFY


Reviewed on: 26 Feb 2018

ALWAYS EASY WORKING WITH CAROL!

Cruise specialist she is

By: George


Reviewed on: 27 Feb 2018

Always pays attention to my needs.

Maldives, Lakshadweep & more: Expedition cruise

By: abcde


Reviewed on: 02 Mar 2018

Carol was very helpful--before as well as after the trip. She made sure I thought of everything and had a plan.

Off to Asia

By: asiabound


Reviewed on: 03 Apr 2018

Carol is great to work with. She makes sure all the parts fit together and that I didn't overlook anything.

Cruise

By: Traveler


Reviewed on: 25 Apr 2018

She is very good and thorough. She always gets back to you if you have any questions and provides the most accurate answers.

Very helpful!

By: JS


Reviewed on: 03 May 2018

Inspite of never having met face to face, Carol has gotten to know our travel preferences and us always super helpful with her guidance!

Our fabulous TA

By: Sharon


Reviewed on: 30 May 2018

We have had three travel agents since using Cruise Specialists. And Carol is definitely the best. She returns my calls promptly. She find out the answers to questions I ask. And she is patient with me when I change my mind on doing a cruise. Recently I changed my mind twice on doing a cruise. She has also saved us money by noticing that a cruise price has gone down. She is pleasant to work with and also fun to talk to. In fact Carol is the best most knowledge cruise agent we have had since we started traveling! Well done Carol!

2018 Holland America Grand World Voyage

By: Sofia


Reviewed on: 28 May 2018

Fine, although I mainly worked with Mary, who recently left Cruise specialists. Carol stepped in at the end, shortly before the cruise, to fill in for Mary.

Prinsendam

By: who


Reviewed on: 12 May 2018

A joy & Pleasure

none

By: nmn


Reviewed on: 21 May 2018

Good Carol took over after previous agent left

Carol is great

By: SailorOne


Reviewed on: 25 May 2018

She makes sure I attend to all the details I need to be concerned with in advance and she attends to all those that help make a cruise the best it can be.

Great Services ce

By: NewEngland


Reviewed on: 14 Jun 2018

Carol was very responsive in helping coordinate our sisters reunion. She answered many questions and was excellent with follow-up reminders. Plus, she picked the perfect rooms for all of us. The complimentary SBP and dinner at Pinnacle Grull pplys chcolate covered strawberries were very much ch appreciated!

Outstanding service for cruise

By: Beth


Reviewed on: 18 Jun 2018

Carol was a delight to work with - always pleasant and very knowledgeable. We enjoyed our cruise very much and will definitely contact Carol in the future. Thanks!

Eurodam Alaska

By: Marshall


Reviewed on: 06 Jul 2018

Great ! Carol took care of everything I needed very well and was easy to work with. No confusion.

Carol

By: makern


Reviewed on: 22 Jul 2018

She was cooperative and helpful and she goes out of her way to find you the best deal

Did not work with Carol

By: Daisy


Reviewed on: 26 Jul 2018

Carol is a new travel advisor to me. I have worked with Sara Falduti for a couple of years. While I was on the cruise I was informed that Carol had replaced Sara so I cannot give a review on Carol. I have talked with her and look forward to working with her.

Cruiser

By: Cruiser


Reviewed on: 08 Aug 2018

She replaced another agent but the short time I spent with her was good

Ken

By: Ken


Reviewed on: 14 Aug 2018

She was very easy to work with and very responsive to our needs
Not Recommended

misled

By: travler


Reviewed on: 23 Aug 2018

Carol forwarded a spam/spoof email from "Holland America" informing me that there would be a boarding delay on our ship and not to arrive at the terminal until 2 pm. Other passengers, including first time Holland customers told me that they arrived at the terminal by noon and quickly boarded. Carol did not send that email to another customer of hers on the same cruise. Carol needs to edit what she sends to her clients. Carol was hesitant to ask Holland for the flights I preferred and which Holland quickly granted. Carol should have made Holland the "bad guy," not herself. She just hasn't acted like an experienced travel agent.

Don't like communicating via email

By: tad


Reviewed on: 14 Sep 2018

Working with Carol was fine. But I prefer talking to people over a phone rather then an email, which can be missed.

Carol was Great!

By: Jen


Reviewed on: 21 Sep 2018

Carol was great! Helpful, friendly and timely! Thank you, Carol!

Caroling

By: Boo


Reviewed on: 18 Sep 2018

Always a pleasure, she sounds like sunshine over the phone.

Cunard

By: Sandy


Reviewed on: 28 Sep 2018

Excellent! Many questions, always answered efficiently and correctly.

Helpful and fast

By: S


Reviewed on: 21 Sep 2018

Carol was very helpful and always responsive.we had some last minute questions and she resolved them promptly.

Our agent

By: Betti Lu


Reviewed on: 26 Sep 2018

Carol is thorough, knoweldgable and works hard for her clients. She is part of out family

Cuba cruise

By: ULI


Reviewed on: 01 Oct 2018

All reservations and documents were fine and on time

EXCELLENT FOR CERTAIN!!

By: TRIPLE 'AAA'


Reviewed on: 10 Oct 2018

Carol was very easy to work with especially when we were stumped with technology. She very patiently guided us through.

cruise specialist

By: Fritz


Reviewed on: 14 Oct 2018

Great! Carol is available and knowledgeable. She researches information I need when making a decision regarding upcoming travel both for staterooms and cost. I enjoy working with her. She also stays on top of things if any changes need to be made and informs me immediately.

Wake of vikings

By: DM


Reviewed on: 14 Oct 2018

Excellent as usual

Saint Lawrence

By: Reviewer


Reviewed on: 19 Oct 2018

She is easy to work with. Has a nice personal touch. Approachable.

Working with Carol Terhune, you will have access to:

  • - Special perks and extra amenities
  • - An experienced travel guide whom you can rely on before, during, and after the trip
  • - Exclusive luxury resorts and properties
  • - Once in a lifetime experiences

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