Russell Wagenaar 

Our hiking trip to the Swiss and Italian Alps was fabulous. As always, Russ took great care to ensure that our trip went smoothly. Russ Wagenaar has been our travel adviser for many years and we will continue to use his excellent travel services.

Mr. Wagenaar's planning for our extensive trip through Vietman, Cambodia, Laos, and Taiwam was outstanding. Every detail was covered effectively for this extensive, many faceted trip. Recommended facilities were excellent. We will recommend Russ Wagenaar to any person or group who wants to work with a knowledgeable, experienced and effective travel agent.

Russ is very talented and creative. He totally "gets it" and we can really trust his opinions. He always is straight forward and doesn't pretend to know about something when he's doesn't! After more than two decades of working together, we think we will have to stop traveling if he ever retires!

Only a few days into our trip.  But, working with Russell Wagenaar to plan this vacation was so easy.  I sent an email to Paul Klein travel and Received an immediate response from Russell saying he would be happy to help me make any travel arrangements. He  has been working on this month long trip for me for many months.  He made many wonderful suggestions and was sure to plan each detail perfectly.  From flights to car rentals to wonderful hotels in 5 cities, his attention and expertise has been invaluable.  Many thanks to Russell for a trip to remember.  

Russ is fantastic.  With his expierence and knowledge in the travel business he always has great ideas for me and my family.  He is always patient and very through.  I have referred many cleints and friends to Russ and Paul Klein Travel and have received extremely complimentary feedback about their expierence.

We stayed for four days at The Boulders in Carefree, Arizona. It is a beautiful place and the rooms were very nice.  A few quibbles:1.  We were entitled to a $100 resort credit on the virtuoso package and when we checked out, they had not applied it.  After we told them, they adjusted the bill.2.  Russell had told us that we had a $40 breakfast credit but the sheet they gave us at check-in only said complimentary breakfast.  We were over $40 most days because the buffet was $19 and they charged $4.75 (!) for an orange juice (not included in the buffet).  One day they rang up breakfast as lunch and charged us for it.Russell had a fruit plate for us on arrival--it consisted of one apple, one pear, one strawberry, 2 small grape clusters, and 4 walnuts just sitting on a plate.  It was sort of embarrasing and I'm sure it was not cheap.  There was also a bottle of mineral water next to it which seemed a strange thing.

Russell was incredible booking my travel plans during a very difficult time when I had to bury my father. Thank you Russell for everything!!

Russell did a great job setting things up

Russ arranged our Helsinki visit. We stayed at Hotel Haven, which does not look that amazing from the outside, but the room is comfortable, the bed is amazing. The hotel staff are friendly and helpful, and an excellent breakfast is included. The hotel is located right near Market Square. We can explore Helsinki by foot to most places, with excellent restaurants and roadside cafés nearby. We are only a short ferry ride away to Suomeloina and Talin.  We did not have time to make use of the hotel's gym or spa facilities. Russ always recommends excellent hotels for places. This was again an excellent recommendation! Thank you.

I have used Russel Wagenaar as my travel expert for several decades. He has always provided timely, very efficient, and friendly service and general advice. Often he finds appropriate travel schemes that are superior to the one I originally asked about. Overall, dealing with him is always a pleasure. SAR

Russ did a terrific job; provided excellent advice, was very responsive and voluntarily suggested creative ways of doing things. Would definitely would use or recommend Russ to anyone.

My husband and I just returned from a wonderful week in London planned by Russ Wagenaar. The Savoy on the Strand had such a buzz going, at all hours! The service was sublime, the recently redecorated room spacious with a wonderful view. The Savoy offers several restaurant options and bars are so busy, you need a reservation! Room service was prompt and excellent. The location ideal, just cross the street and you are in Convent Garden with all the theatres, lovely shops and wonderful little restaurants. Walk across the Thames to Southwick, and you are few blocks from the London Eye, The Globe Theatre, and the Tate Modern. Take a 10 minute stroll west and you are in Trafalgar Square with the National Gallery. A bit further and you can be shopping on Regents Street, or St James Street with all the wonderful clothing shops. We give the trip a "double" thumbs up!

Russ is a skilled and agile agent. He was able to arrange this quick and complex itinerary for me with just a couple hours notice. I greatly appreciate his ability to execute and have the right contacts to not only arrange this stay but also workout a valuable package. I definitely recommend his services.

Russell is imaginative and reliable. I will not use anyone else to plan my travel

When I injured my ankle while in the UK, I immediately got in touch with Russ regarding issues I faced on my journey back to Chicago. He was totally responsive and extremely helpful. I highly recommend Russ

Russ provided both wonderful advice as well as great service.

Fantastic. Trip was wonderful and went off without a hitch.

Russell has never let me down. Accommodations are always spectacular. Can't wait to book my next trip through him!

Always an excellent experience! He is very professional and follows through in a timely manner. He always considers the customers' needs and desires when planning reservations.

I've worked with Russell on 4 Cunard cruises prior to booking my most recent trip to Cuba. I have never had any problems with Russell or any member of his staff. He will always be my go-to travel agent. I would definately refer friends to him...and I have.

Easy! There is a tremendous amount of paperwork and documentation necessary to travel to Cuba, and Russell took me through it step by step. All documents were received in a timely manner. I have utilized Russell's services in the past so I was confident that he would provide professional service, while maintaining a personal touch. I will continue to utilize Russell's expertise for my travel adventures.

Terrific! He was responsive at all hours and tries to address problems if they arise.

Russ has made my travel arrangements for over 20 years for both business and leisure travel. He is a pleasure to work with, and I highly recommend him.

Fabulous trip. Hotels were awesome! Transportation arrangements went off without issue. We'd do it again!

Russ is wonderful. Efficient, diligent,considerate. Goes beyond expectations. Helpful and knowledgeable.

Terrific! He has wonderful suggestions and is always available to handle emergencies.

Russ is the best advisor that I have ever worked with and I am happy to recommend him to everyone. He is knowledgeable, efficient, diligent and attentive. I could not ask for more

Every attention is paid to the details of a trip planned by Russell. Many thanks

He is well informed and uses this information to create a wonderful holiday plan.

Perfect. Always the best.

He understands his clients needs so his recommendations are individualized. He knows a lot about foreign travel and has been to many locations in Europe and Asia.

Easy and prompt replies to all inquiries

The best I ever worked with handles all questions and changes in a positive manner

Quite educated on suggestions Russ made for my trip. He knows me well n what my needs are in traveling.Russ always knows my comfort level n keeps my security at hand.

Russ continues to be an excellent planner who can be counted on to be there for you. He called me upon discovering my flight was delayed to inquire if I was ok. I was so assured by his calm demeanor that my trip would continue without any problems.

Easy. All done by phone and email. We’ve worked together before and he has a good understanding of the type of trip and service I’m accustomed to. He was prompt and efficient in answering my questions and well informed about trip possibilities and potential issues as well as opportunities I may not have been aware of. I relied on his expertise and he was a true partner in this regard. Very friendly but stil professional.

Great. His recommendations are spot on.

Russ is awesome! He asks great questions, is quick to come back with options and is always timely in getting back to you. He's a great partner when planning travel!

Always a pleasure! He is a true professional and has the best interests of his clients at the forefront... never disappoints.

Fabulous! He knows our needs and idiosyncrasies and covers them beautifully 24/7.

Russell's a Pro. I had to go to see my ailing Dad, in a Hospital in Long Beach ,CA. My plan was to fly- rent a Car- get to "be" with my Dad. Russell automatically knew to "search"- 2 separate 1-way fares and back, to gain an edge in Price for me to get a MUCH better fare from Chicago to Long Beach CA, on a short 2 day notice/4 day visit.

Russell has been fantastic over the years

Terrific. Always extremely knowledgable and helpful.

It’s always a pleasure to travel with Russell. We have had nothing but the best service. Every trip we plan, we plan with Russ. Everything about our travel itinerary was accurate and went smoothly.

Awesome, very helpful and patient

Always a pleasure. He is always accommodating and knowledgeable.

Awesome always there with advice but flexible to our desires

Russ is terrific. He is very detailed and conscientious and finds wonderful special activities for my family. His foreign contacts are outstanding.

As usual Russ's choice of hotel was fantastic.

He s terrific. Always available to trouble shoot and great contacts and attention to detail.

There is no-one I would rather work with and no-one I would recommend more than Russ. He is so easy to work with and very understanding of my various travel needs. I never go anywhere - national or international - without asking Russ to make the plans. He is the BEST!

It is always a pleasure working with Russ. He always loves stems to what we are looking for and finds wonderful places and people to meet our needs.

Always very easy to work with Russ.

Russell Wagenaar is the best! I was traveling to Dublin in June 2019. I was departing from Chicago to Newark, NJ and then to Dublin, Ireland. My Chicago flight was delayed more than 2.5 hours, which would have caused me to miss my connecting flight to Dublin. While I was at O’Hare International, I was in contact with Russell who scrambled and got me the ONE remaining seat on a non-stop flight to Dublin, leaving later that evening! His dedication and concern for his clients is 100% top notch!

I’ve worked with Russ for 30+ years both for business and personal travel. He is incredibly knowledgeable, thoroughly professional, and a joy to work with.

Superlative! We’ve never had a bad recommendation in the many years we’ve worked with Russ.

Russ is fantastic to work with down to the last detail!

Russ helped immeasurably when I was stranded at O'Hare for 14 hours. My flight was changed multiple times, delayed and cancelled, and Russ kept up on them all day/evening and found me a flight when the AA Club couldn't/wouldn't. He also kept the limo meeting me up to date on my different flight/arrival changes. He was invaluable. And it was a Sunday!

Excellent job by Russell as always

The experience was fantastic!!