Suzette Mack ACC, CTA

San Jose, CA United States
Suzette Mack Travel, an independent affiliate of Brownell Travel
Travel Specialties
  • Family Travel
  • Adventure
  • Beach & Sun
  • Independent Tours
  • Safari

  • Italy
  • French Polynesia
  • United Kingdom
  • Mexico
  • United States - Alaska
  • View More...
Selling Travel Since
  • English

My Background

I am a family and adventure travel specialist with over 20 years experience in the industry.

I provide personalized travel planning services for all ages and interests. Though I have become known in the industry as a family travel expert, my clients include honeymooners, retirees, business travelers, solo travelers, and groups. Whether it’s a simple hotel stay to a multi-country adventure, I use my personal experience, knowledge of the industry, and extensive contacts around the world to create exceptional experiences at the best value for my clients.

I am also a Virtuoso certified Wanderlist Specialist, who can design a long term travel plan to help clients meet their travel dreams. I have traveled with my own children since they were infants, and am now approaching the empty nest phase. So I understand the challenges of planning travel for all stages of life, and the excitement of having a bucket list mapped out for the future.

As your Advisor, I do everything I can to find the best value, keep you informed, be your advocate, and make travel planning hassle-free. My goal is to craft an incredible experience for your family that makes memories you will cherish forever.

Places I Have Traveled


Virtuoso Alliances
  • Virtuoso Wanderlist Specialist

Reviews and Recommendations for Suzette Mack


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Suzetter Is Great!

By: MsGreene

Reviewed on: 11 Oct 2013

I wanted to plan our trip, but needed an expert to tell me if I was on the right track. I also needed help booking a few "hard to find" items like specialty tours and sold-out events. Suzzette was great at answering my (myriad) questions and steered me in the right direction every time. She also had contacts on the ground and helped me book some wonderfully unique experiences. Bottom line: I will work with Suzzette again in planning future trips.
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Paulson-Nguyen Review of Suzette Mack

By: Kristen

Reviewed on: 04 Dec 2013

Suzette made booking our first family vacation simple! She was responsive and we appreciated her patience with all our questions and her ability to track all the little details! This was our first time working with her and we will definitely do so again. Now our extended family wants to book a trip! So lucky to have found her, recommended on the jp moms list serv. Thank you Suzette!
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Best travel agent we've ever worked with!

By: calihannah

Reviewed on: 16 Dec 2013

Suzette really knows how to make family travel special. She goes above and beyond to make sure kids' needs are taken into account when planning trips, including sourcing fabulous activities that are truly appropriate for our whole family. She works with top notch service providers, comes up with new ideas that we may not have considered on our own and is always prepared (and makes sure we are too). I recommend Suzanne to all of my friends who are looking for wonderful family travel experiences.
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highly recommended


Reviewed on: 23 Feb 2014

our quick and easy ski trip was perfect! suzette took care of all of the details. we didn't have to think at all. thank you, suzette!
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Awesome ​South Africa !!!


Reviewed on: 05 Mar 2014

A last minute work trip to South Africa gave us the opportunity to do a Safari and tour Cape Town. We had no time to plan and we were apprehensive to setup a trip to Africa. Suzette setup all the transportation and put us in a 5 Star/Big 5 safari lodge then gave us a potpourri of touring and dining options in Cape Town. We had assigned staff available to help at the airports and available by phone the entire trip. We were safe, coordinated and well taken care of the whole time. We enjoyed ourselves and want to thank the first class job done by Suzette and Virtuoso.
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Highly Recommended

By: RHoss

Reviewed on: 15 Apr 2014

Our trip to Boston was wonderful! Suzette made sure to handle all the details --and we were treated so well!  Nice touches with kids robes, chocolate covered strawberries in the room and lots of credits on dining. Thank you, Suzette! You rock as usual!
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Wonderful to work with!

By: SallyM

Reviewed on: 01 May 2014

Suzette recently helped me with a family trip to Rome.  I have two teenage children.  She made wonderful suggestions and saved me so much time!  I have booked things for myself in the past and regret it now.  Having Suzette's expertise made things so much less stressful and everything she organized for us was absolutely top notch.  I will definitely work with her again and highly recommend her.
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suzette is amazing!

By: wrl

Reviewed on: 25 Jul 2014

suzette helped us with our london trip planning. she suggested a museum tour that was phenomenal, and found us a place for high tea that was perfect. we love working with suzette! WL
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Great picks through Italy

By: familyinmotion

Reviewed on: 04 Aug 2014

Suzette arranged a great 3 week trip for us through Italy this summer. She had recommend spending time in the Dolomite region, which we knew nothing about. It turned out to be our favorite part of the trip, and her pick of the Rosa Alpina was the best hotel we've ever stayed at.
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Suzette is phenomenal

By: StaceyL

Reviewed on: 15 Aug 2019

She made the planing easy. We were relaxed knowing she had our every need covered. She is extremely detailed oriented and thorough.
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Best trip ever!

By: shannon

Reviewed on: 03 Dec 2014

Suzette gave us great recommendations for our hotel and activities, that made for a perfect trip for travelling with children. She took care of everything well in advance and was professional, prompt in replies, and knowledgable throughout the process. We'll definitely contact her again for our next trip.
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Thankful for Thanksgiving Reservations

By: 808travelista

Reviewed on: 08 Jan 2015

When making arrangements for our Thanksgiving week in Chicago, Suzette provided comprehensive information on several Virtuoso hotels we could choose from, including reviews from other Virtuoso agents who had recently stayed in the hotels. As I would be traveling with my 2 children, she also included personal suggestions for activities we would enjoy including in our itinerary. This type of service is representative of the the experiences we have had with Suzette since we started working with her. We know that when we make travel plans with Suzette, things will go smoothly and as planned. Thank you so much!
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Mexican Paradise

By: LovesToTravel

Reviewed on: 08 Dec 2014

Suzette planned a wonderful trip for us to Punta Mita Mexico. All the details were executed flawlessly. We had connecting rooms, as requested, and all the Preferred Partner Benefits. The resort was incredible with great beaches (lots of shade) and warm inviting pools. Our family had a no-stress fun weekend together. Thanks Suzette!
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Always amazing!

By: Hannah

Reviewed on: 29 Dec 2014

Suzette has once again delivered on a fabulous trip. She always has great recommendations and executes flawlessly. She's a pleasure to work with, and we look forward to planning our next trip with her!
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perfect ski vacation!

By: werl19

Reviewed on: 09 Jan 2015

suzette planned a perfect ski vacation for us ! fantastic location, all rentals and lift tickets done and easy, lessons booked too! can't wait to do this again next year.
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Another great vacation

By: 808travelista

Reviewed on: 24 Feb 2015

We had a great time at the Four Seasons Seattle which Suzette arranged for us. We love having the Virtuoso benefits and knowing we won't need to stress about what to expect when we get to the hotel. She takes care of all the little things so we can focus on having fun! Thanks!
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California college tour


Reviewed on: 26 Feb 2015

Suzette gave us some great recommendations for California hotels. They were spot on and reflected exactly what I asked for. She quickly and easily made a last minute change that we needed.
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Excellent, Expert Service

By: Jules

Reviewed on: 12 Mar 2015

Suzette helped us plan our first Disney cruise out of Miami. She was easy to work with and very responsive! I was planning for both my family and my parents. She found what we considered great deals and was able to get my parents right across the hall from our cabin. She was terrific with reminding me and my parents of things that needed to be done prior to the trip (e.g. online registration, excursions, travel insurance, etc...) which was very helpful with my busy schedule! I will use Suzette again for future trips.
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Suzette to the Rescue!

By: 808travelista

Reviewed on: 03 Apr 2015

Being a procrastinator, I waited until the last day to book an Early Bird Family Ski package at the Four Seasons Whistler. Due to the time difference (I'm in Hawaii), I decided to book the reservation on my own...not a good idea. Luckily, Suzette was able to help me fix my booking and work out the details to include the Virtuoso partner benefits on top of the already great early bird package perks. Thank you for another great vacation!
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Experienced and helpful travel advisor

By: TeamGraves

Reviewed on: 05 Apr 2015

Suzette was helpful and flexible as we figured out our travel plans to Europe. She provided options and recommended specific activities given our interests and the age of our children. Her responses to questions were timely and specific. We clearly understood what we needed to do to make sure we had the details covered. We will definitely use her again and recommend her to our friends.
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Very helpful advisor.

By: Mary

Reviewed on: 18 Jun 2015

Always helpful and responsive.
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Another perfectly executed trip

By: M&E

Reviewed on: 13 Jul 2015

Everything was exactly as it was supposed to be. The guide at the hotel for our extra day was essential.
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Incredible staff, service, location

By: Dee

Reviewed on: 23 Aug 2015

Windstar Cruises surpassed our expectations! The ship was a large yacht with an expert crew who became our extended family for the week. No on board entertainment but there were plenty of choices to keep you happy. Tahiti, was incredible! We mainly did prearranged excursions I found on Trip advisor-which were cheaper and very personal. On Tahiti-toured the island with Unique Tahiti(Tracey was amazing), Hiked in Moorea with Tahiti Evasion (Michel was Great),. In Tahaa the ship rented a motu for volleyball, water sports, BBQ. In Raiatea we used Excursion Bleue(Bruno was great, snorkeled with sharks, stingrays, coral garden, home cooked tahitian meal, pearl farm, vanilla farm). Bora Bora safari 4x4 found at the dock, great snorkeling with Fabian of Reef Discovery and SCUBA discovery with the boat was wonderful. Final day at Huahine did Huahine Natique wave runners around the island, stopped for snorkeling, a drink-private and worth every penny. Amazing trip!
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Last Minute Cancellation Assistance

By: SK808

Reviewed on: 17 Oct 2015

Suzette saved the day once again. She kept her cool when she found out we needed to cancel a long scheduled cruise due to a medical problem my husband suffered just a few weeks before our trip. Suzette helped us with canceling all of our land reservations, as well as the cruise, too. She sent us the travel insurance claim forms and provided information for the questions we were unable to answer. We are so bummed that we had to cancel our trip, but thankful we have an ally in Suzette to make the claims process easier. Thank you.
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Effortless planning, exceptional service

By: Katie

Reviewed on: 20 Dec 2015

Suzette is my go-to agent for travel planning. She is extremely knowledgable and attentive. I have enjoyed several trips thanks to Suzette's help. On our recent trip to Napa, Suzette worked with the hotel to ensure our wedding anniversary trip was memorable. I am so excited for our next trips in 2016!
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Go to Peru

By: happy travelers

Reviewed on: 11 Jan 2016

Suzette Mack helped arrange a perfect trip to Peru for our family. We were well taken care of and were able to explore and experience much of what Peru has to offer.
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Without flaw

By: krb

Reviewed on: 04 Jan 2016

As usual, Suzette planned everything perfectly for our trip to Mexico. Cars and drivers were prompt, room was as requested. We had 2 great treats in our room as a gift as well. Thank you. The Four Seasons Punta Mita was incredible. Even during the busiest week of the year we found quiet beach spots and had service beyond reproach.
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Prompt, efficient, personal service

By: fklein

Reviewed on: 10 Jan 2016

Suzette helped us plan a late in the day trip over New Years. She spend considerable time figuring out all the options available to us. We ended up in Grand Cayman and we loved it! She was excellent with responding right away when I had questions, and was great in following up with us, including after the trip to check how it went. Thanks Suzette
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Wonderful travel agent

By: Jenny

Reviewed on: 11 Jan 2016

Fantastic agent! She is so fast and responsive - she even emailed me an hour later on New Years Day! Great job setting up rooms and adjusting check in and check out times. Preferred Partner benefits were a wonderful bonus. She is also very sensitive to needs of families traveling with children.
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Perfect la hotel booking

By: Wrl19

Reviewed on: 04 Mar 2016

Suzette found us the perfect hotel room in la - even on Oscar weekend! It was seamless and so wonderful. Thank you Suzette!
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Venice Florence Rome

By: Anne

Reviewed on: 31 Mar 2016

Suzette helped us plan our 10 day trip to Italy in March 2016. She was wonderful, very helpful and we are glad we had her help. She secured our train tickets and worked with our schedule to organize tour guides and transportation. Everything she helped us with went off without a hitch. The guides were great and we would defiantly get her help for any upcoming travels. Thanks so much.
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Great planning help!

By: Jstw

Reviewed on: 06 Apr 2016

Suzette helped us plan our first all-inclusive trip with just a few months notice. She found us some great options to fit our family of 5, and offered advice to narrow down the choices based on our kids' ages. As an unexpected bonus, Suzette was able to secure a rate that was far less expensive than anything I'd seen on line. We would definitely use her again in the future.
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Fantastic Vacation Experience

By: Bill

Reviewed on: 15 Apr 2016

We've used Suzette's services multiple times with consistent great experiences. For the most recent vacation in April 2016, our family did not have a specific destination planned. After consulting with Suzette and agreeing to realistic budget expectations, she found what appeared to be a great compromise for our family; an upscale all inclusive resort with separate rooms for parents and kids. Unlike previous trips, we booked this vacation months ahead time. There were many stressful events affecting our family leading up to this vacation. Suzette's planning and attention to details really paid off us. We were picked up at the airport and brought directly the resort. The resort was absolutely perfect for us and we thoroughly enjoyed our vacation. No issues, no stress, wonderful experience. Suzette added value to our vacation by working behind the scenes on our behalf by guiding us and making the appropriate bookings and arrangements so we could simply enjoy ourselves with no stress.
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Great Customer Service!

By: JimC

Reviewed on: 04 May 2016

Suzette did a great job at coordinating our travel plans to the Big Island for our anniversary. She is a consummate professional with a keen focus on matching customer needs to possible travel options. Suzette pays attention to the little details that transform a vacation from a simple getaway to an unforgettable experience! We enjoyed the Mauna Lani resort amenities and the property was the ideal location for our trip.
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Top notch, expert service!

By: Ekgeorge76

Reviewed on: 03 Jul 2016

Suzette was a dream come true. She is the best of the best! Couldn't have asked for a better person to help plan our honeymoon. She was listed as an Alaska expert and she certainly is! Suzette is patient, kind and very professional. She gave us many cruise options and explained the difference between all of them. She took the time to speak to us on the telephone and always answered emails quickly. She is top notch!
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Exceptional Service

By: PamC915

Reviewed on: 18 Jul 2016

My husband and I had a last minute opportunity to take a vacation - with little time to plan. I was given Suzette's name from a family friend - and WOW - she was impressive. I called her last minute with what we were looking and in no time at all (within a few hours) she had various proposals for us to review. She was friendly, prompt, through, and right on! She paid attention to all the details, offered to set-up transportation as well as day trips while in Hawaii. Even though we were under pressure and had little time to book our trip, Suzette made it all so easy! We stayed at a beautiful property (Halekulani - Hotel, Oahu) and had a great time. Thank you, Suzette for your outstanding service. I will most certainly call you again (but hopefully, not last minute).
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Trip of a Lifetime!

By: Laura6813

Reviewed on: 06 Jul 2016

My husband and I just got back from a trip of a lifetime in Alaska thanks to Suzette! She was great to work with - very responsive and helpful. She has been to Alaska several times, so I knew she would be the perfect person to plan our trip. She gave us great advice on excursions, sightseeing, restaurant recommendations, packing tips, and many more. I would highly recommend her for any Alaskan vacation!
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Memorable Vacation

By: Virginia Traveler

Reviewed on: 30 Aug 2016

My niece recommended Suzette Mack. After I spoke with Suzette, she immediately emailed information on possible places to stay in Maui. We chose to stay at the Kaanapoli Alii, and both of the condos she reserved for our family were in great locations and were furnished beautifully. Suzette also arranged our travel reservations, provided information for attractions in the area, and suggested a travel insurance package. We were extremely pleased! Suzette provided excellent advice and helped to make our 50th wedding anniversary celebration memorable.
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Expert Opinions Made A Excellent Trip!

By: Sarah

Reviewed on: 17 Aug 2016

We would never have been able to do the trip to Italy had it not been for Suzette. She found the BEST and more unique hotels, each more special and amazing than the next. She booked our train tickets, managed our transfers and helped us out with tours of the Vatican and Florence. We highly recommend Suzette to anyone who doesn't have the time to plan a vacation, who has high standards but not necessarily an open pocketbook. She is sensitive to our needs and adjusts based on our feedback.
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Amazing Vacation, Amazing Service

By: svdave

Reviewed on: 30 Sep 2016

All I can say to Suzette is THANK YOU!! Historically, I've always done the planning for trips of this nature but due to a couple of previous experiences with smaller trips, we decided to leverage her. Probably one of the smartest decisions I've made on years. Suzette was awesome, her suggestions and recommendations were spot on, and her responsiveness and attention to detail fantastic. She took the thinking out of the trip for us. I have zero doubt we would not have had as amazing a trip if not for Suzette's involvement. My wife and are are pretty particular and any questions or concerns we may have had were handled expertly. We will continue to work with Suzette for our travel needs.
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Great hotel pick!


Reviewed on: 07 Oct 2016

Suzette picked a fantastic hotel in Paris, the Hotel St. Germain, that was just perfect for our family. Great rooms, excellent location, friendly staff. It was just what we asked for.
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Another great week in Mexico

By: kb

Reviewed on: 04 Jan 2017

Once again Suzette got everything right for our week at the Four Seasons Punta Mita. In particular, our room location was just where we had requested. Our transfers were perfect and we really enjoyed the snacks and extra amenities provided to us in our room. Thanks Suzette.
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Suzette thought of everything!

By: Margy

Reviewed on: 05 Jan 2017

Suzette Mack planned our December holiday trip to Oahu and Kauai and left nothing to chance! She even thought of making dinner reservations in advance for Christmas Eve and Christmas Day, knowing how crowded restaurants would be then. The restaurants she suggested were great, and our hotel accommodations were first-rate! I cannot recommend Suzette highly enough!
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Extremely Helpful

By: Dick

Reviewed on: 05 Jan 2017

Suzette did a fabulous job of getting us the accommodations we needed for our whole family in a wonderful resort at a price within our budget. Great follow-up as well.

Top Notch Travel Advisor

By: Lim

Reviewed on: 05 Feb 2017

If you want someone who watches over every detail, Suzette is the travel advisor for you. She sent me timely reminders and worked with me on this trip and my previous trip to Europe. We will be working together on my next trip to Europe. She is very knowledgeable and I highly recommend her. She is pleasure to work with.
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Suzette is amazing!!

By: Anne

Reviewed on: 22 Apr 2017

Amazing - she is responsive, easy to work with, helpful and smart.
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Suzette Mack, Assistance with Alaska Cruise

By: Ginger

Reviewed on: 29 Jun 2017

Suzette was knowledgeable in all aspects of the trip we wanted for Alaska. She was always courteous and prompt to reply to the many questions we presented, and frequently offered suggestions to make our trip more comfortable and pleasant. We felt that she always had our best interest in mind.
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Suzette Mack is the best!

By: Rona

Reviewed on: 21 Jul 2017

Suzette is a dream travel agent.. smart, reliable, organized and mist of all delightful to work with.
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Excellent service from start to finish

By: FamilyTraveler

Reviewed on: 08 Aug 2017

I have lost track of how many trips our family has planned with Suzette -- working with her has become as vital as making sure our passports are up to date and our pets are taken care of. She is helpful, resourceful, and knows how to find the best providers in every country we've visited.
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Los Cabos

By: DGibby

Reviewed on: 10 Jul 2017

Very easy. She helped us through uncharted territory as this was the first time my children had been out of the country. This was also our first time in Cabo and her selection was based on what we we looking for. Her experience showed as she was able to give us a great description of the resort as well as dealing with all the logistics. Our trip was awesome!
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Italy 2017

By: Krutika

Reviewed on: 11 Jul 2017

Great. Very responsive and attentive, and thought of details that we did not think of. Super organized and identified things that we could do with our age groups and family members. Very well informed on Italy!
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Four Seasons Punta Mita

By: Cameron

Reviewed on: 15 Jul 2017

Suzette was lovely, helpful and professional throughout the whole journey.
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Alaska Big Trip

By: Chris

Reviewed on: 07 Oct 2017

Suzette was great to work with and put together a fantastic itinerary for our family for a milestone, bucket list trip.
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Wonderful London holiday

By: NancyK

Reviewed on: 25 Jul 2017

Suzette always provides great ideas for our vacations that meets the needs of our active family. The accommodations were perfect and the private tour made a difference in our experience. The flytographer who took family photos made it memorable. I can't say enough about the value Suzette brings.
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Suzette is great!

By: Sally Martin

Reviewed on: 19 Aug 2017

Suzette's help has been invaluable for several family trips. She's a great listener and her recommendations are always spot on for my family's specific preferences. She's saved me hours of research and found places and activities for us that I would NEVER have found on my own.
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By: DH

Reviewed on: 27 Aug 2017

She was very easy to talk to; very responsive to questions; and did a great job working with us to plan a trip that fit what our family expressed an interest in and was age appropriate. We would definitely work with her again.
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wonderful trip!

By: Miles

Reviewed on: 10 Oct 2017

We had a fantastic time at the Four Seasons Aviara, much thanks to Suzette Mack. Suzette recalled that we were now traveling with an infant, and made sure the resort knew; we were so excited to walk into our room to see a crib and diaper genie all set up... they even had hotel-size Johnson and Johnson baby products put out for us! Suzette help make sure the resort sent a wonderful welcome snack - complete with a souvenir Four Seasons sippy cup for our new addition. A wonderful stay, with all details thought out and anticipated. Many many thanks, Suzette!
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2 thumbs up

By: NS1972

Reviewed on: 09 Nov 2017

Suzette is outstanding. She is always easy to reach, highly responsive and super efficient. I have booked multiple trips with Suzette over the past several months, and each of them - including this most recent one to Boston - have been flawlessly executed.
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By: Kelly

Reviewed on: 04 Jan 2018

It was an excellent experience working with Suzette. She exceeded my expectations and went above and beyond. Highly recommended.
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Punta Mita Four Seasons

By: Anne

Reviewed on: 18 Jan 2018

Amazing as always- Suzette is very thorough, knowledgeable, prompt and intuitive.
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By: Michael Hack

Reviewed on: 25 Jan 2018

Suzette was very professional and efficient. I've done most of my own planning in the past, but will use Suzette exclusively going forward.
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Paradise in Costa Rica

By: Paula Thomas

Reviewed on: 05 Mar 2018

Suzette Mack did an excellent job organizing our trip to Costa Rica. The Riu Guanacaste is a perfect place to relax on your first time to Costa Rica. We appreciated the private car picking us up and taking us to our hotel, where we had an oceanview room that had a private veranda. There are 5 restaurants on the property. Our favorites being the Ocatel and the Toucan. We had several adventures including going to Rincon de Viejo to go horseback riding , zip lining, mineral pools, mud, waterfalls and authentic food. We concluded our trip with a sunset cruise! It was a great week! Suzette was there for us every step of the way. I would highly recommend her services when booking your next trip.
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Truly appreciated!

By: RO

Reviewed on: 07 Mar 2018

Suzette took the time to understand what we were looking for in a vacation and out together incredible options from which to choose. Her communication was frequent and timely!
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Someone you can trust

By: P. Lim

Reviewed on: 01 Apr 2018

Suzette takes care of every detail. Her recommendations were spot on. Loved the hotels and tour company she recommended. She made sure every little thing was taken care of. I met other travelers and they were amazed at the great advice and recommendations Suzette had given me. They wished they had worked with someone like Suzette. I have my next two trips booked with Suzette. I am sure they will be as smooth and enjoyable as the previous trips she planned for us She is amazing.
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By: Jeff

Reviewed on: 13 Apr 2018

She found a resort that had everything my family needed for a relaxing vacation. Everything was well planned.
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Turks and Caicos

By: Steph

Reviewed on: 27 Apr 2018

She was terrific to work with. She listened carefully to what each family member was looking for on vacation and met all of those needs.
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Suzette Mack is a wonderful travel agent!

By: Rona

Reviewed on: 19 May 2018

Suzette is wonderful to work with. She is organized, efficient knowledgeable and very responsive. She goes out of her way to be through and detailed in all aspects of the travel experience. I look forward to working with her on future travel adventures. Rona Atlanta, GA
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Suzette Mack is the best!!!

By: Scvccmom

Reviewed on: 11 Jun 2018

Suzette did a great job setting up our hotel reservations for the Four Seasons Anguilla. She made sure any special requests were totally taken care of. We got a room exactly where we wanted it with an amazing view! Being a preferred partner with Virtuoso was a very nice bonus as well! We received a delicious breakfast buffet every morning, a nice welcome fruit platter & chocolate covered strawberries with champagne on our anniversary. Everything was taken care of perfectly! We will definitely use her for our next trip!!
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Fabulous trip to Machu Picchu and Galapagos

By: Linda

Reviewed on: 03 Jun 2018

Suzette is very responsive and knowledgeable. She matched us with travel partners that worked well with our specific requests, and her standing as a Virtuoso Advisor provided us with really nice additional benefits at some of our lodgings. We experienced a great combination of custom guided travel and small group travel. Suzette was great at responding to questions and following up with special requests.
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Trip to Alaska

By: Karen

Reviewed on: 16 Jun 2018

Suzette used her in-depth knowledge of Alaska to guide our choice of destinations and activities to give us a once-in-a-lifetime vacation. She booked rooms with views—waking up one morning in Talkeetna to a clear view of Denali was simply breath-taking. Flight-seeing from Talkeetna guaranteed a glacier landing with direct views of Denali, while staying on the north face in a wilderness lodge allowed us to experience Denali from a different point-of-view with hiking on tundra, viewing animals in their native habitats, learning about the gold rush and sled dogs. Her recommendation that we travel independently with a rental car from Anchorage to Fairbanks gave us the opportunity to travel at our own pace and explore some off-beat sites. Suzette is flexible, patient, timely, and reliable. Hope to work with her again to plan another amazing vacation.
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Great Travel Advisor

By: dbl

Reviewed on: 09 Jul 2018

We have worked with Suzette on several trips. She understands us as travelers and does an excellent job planning a trip that exceeds our family's expectations. She does a great job balancing down time with adventure time. She clearly understands what it is like to travel with children and ensures we have fun activities that we all love. She makes sure we have hotel rooms with enough space (or two adjoining rooms), our activities are appropriate for all ages, and our arrangements are seemless. Most importantly, Suzette has delivered phenomenal vacations! She is easy to work and I strongly recommend her to others.
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Venice to Rome via Celebrity

By: Steve and Tara

Reviewed on: 10 Jul 2018

Anticipated our needs. Knowledge and provided great recommendations for where to stay and hotels. Arranged for transportation from port to hotel.
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Maui Trip 25th Anniversary

By: Chris

Reviewed on: 05 Jul 2018

Suzette is great to work with. She put together a great trip for my wife and me in celebration of our 25th wedding anniversary. From hotel to restaurants and island activities, all was great.
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Advisor review.

By: rory

Reviewed on: 23 Jul 2018

She was very responsive to our requests via email and we were able to modify parts of our trip as it approached.
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Capri and Naples

By: Laurie

Reviewed on: 07 Aug 2018

Suzette is terrific!! She is so responsive and she booked a fabulous guide and driver for our tour of Pompeii and a lovely lunch at a vineyard on Mt. Vesuvius. She helped us with wonderful hotels in Capri and Rome and she truly made our trip effortless.
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Fantastic Bora Bora

By: TC

Reviewed on: 22 Aug 2018

We weren't sure what to do for our 25th wedding anniversary other than Hawaii. We had done some research on Bora Bora but were struggling with comparable options. Suzette pulled together all kinds of options around the globe in different price ranges. She provided detail on the locations, tips and peer reviews. It helped us narrow down to FS Bora Bora. She planned the trip and flights. The vacation was outstanding and we'll continue to reach out to Suzette for future trips. Thanks Suzette!
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Highly recommend working with Suzette

By: James

Reviewed on: 16 Aug 2018

Couldn’t recommend Suzette more highly! Her recommendations were spot on, she is super responsive and helpful, and she put together an awesome trip for us. Thanks again Suzette!
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Wonderful trip to Maui

By: Michael

Reviewed on: 29 Aug 2018

Just back from a wonderful trip to the Four Seasons Maui. Suzette was terrific in helping us find the right property on Maui for our family's interest and needs and upon arrival we were upgraded from a Garden Room to an Executive Suite. Thank you Suzette!
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Hawaii -Maui

By: Jenny

Reviewed on: 05 Sep 2018

Suzette was a pleasure to work with! My mother had a wonderful 70th birthday, the Four Seasons Maui was beautiful. Suzette was very professional and responded very quickly to any questions. Some of the perks that came with booking through her were an added bonus and the hotel was actually able to upgrade our room at check in for nearly nothing. Thank you Suzette!
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Natural Habitat Adventures

By: Traveler

Reviewed on: 07 Oct 2018

Suzette was very helpful in planning my trip. I needed to coordinate with a family event. She helped me find a tour that ended on a convenient day to join my family. Suzette assisted me in submitting forms and acquiring travel insurance. I look forward to Suzette's advise in planning a trip for my family in the future.
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Ireland in October

By: Birdie

Reviewed on: 07 Nov 2018

Suzette is a very professional and thorough travel agent. She did all of the planning and her attention to detail was impressive.
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Suzette Mack

By: N&M

Reviewed on: 19 Nov 2018

Suzette is always extremely responsive, and has always provided excellent recommendations of hotels/resorts!
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Punta Mita

By: Carmina

Reviewed on: 18 Nov 2018

Working with Suzette was a great experience. Would definitely recommend and will book our next trio with her again!
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Very helpful

By: Jstwil

Reviewed on: 03 Dec 2018

Suzette was able to help us isiolate the best all-inclusive option for our group of 10. We traveled Thanksgiving week, and even planning 4.5 months in advance, this proved challenging. Everything worked out wonderfully, and Suzette’s guidance kept us on track.
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By: Anna

Reviewed on: 26 Feb 2019

Working with Suzette was a most pleasant experiance, it make the trip fun from day one. She followerd through after the initial Booking and stayed on top of it through and through.
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Quick trip to Park City

By: Serial Cofounder

Reviewed on: 09 Mar 2019

After looking at many listings and finding nothing that was right, I emailed Suzette and she found us just the type of accommodation we were looking for.
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Great trip to NYC

By: NS

Reviewed on: 08 Mar 2019

Suzette was professional, efficient & responsive. She understood exactly what we wanted from our hotel in New York, and the Four Seasons delivered in every respect. We have worked with Suzette on multiple trips - both business & pleasure - and she has been terrific in every instance. We look forward to continuing our relationship with Suzette given the consistently excellent service she provides.
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Fun Ski Vacation

By: Danielle

Reviewed on: 04 Mar 2019

Suzette is great to work with. She understands our needs and plans a wonderful vacation for us. She's prompt, she thinks of all the details and she always finds us wonderful accomodations! We very much enjoy working with Suzette.
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Hotel Booking

By: isha

Reviewed on: 14 Apr 2019

We had Suzette book hotels for our New York trip. She's attentive to details and super responsive.
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By: Kadnars

Reviewed on: 27 Apr 2019

Excellent and easy
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Great to work with

By: Andrew L

Reviewed on: 06 May 2019

A flawless experience. We would definitely use Suzette again. Very quick response times and all the additional elements such as meet and greet and transfers were efficiently organised
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By: Kimberly

Reviewed on: 26 May 2019

This was my first time working with Suzette, and she was fantastic and a pleasure to work with. She was very knowledgeable about resort options across Los Cabos and definitely steered us in the right direction. We couldn’t have been happier with how our trip turned out.
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Reviewed on: 03 Jun 2019

She was excellent. Very knowledgeable and had great ideas. She was very easy to work with.
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African Adventure

By: African Adventure

Reviewed on: 03 Jun 2019

This is the second time I am posting a review for a vacation Suzette has helped me plan and just like the first one everything was fantastic. My wife and I and another couple worked with Suzette to plan a three week African holiday. The end result was the trip of a lifetime! Working with Suzette is very easy and she provides great information and advice throughout the process. We spent time in Victoria Falls, Cape Town, Franschhoek, Sabi Sands and Benguerra Island. Planning a trip like this takes a lot of time and care to be sure everything is just right. Whenever we had questions, they were answered quickly and with good information. Every property was better than the one we just left and all the transfers in between were seamless. The true measure of the service being provided is referring that service to someone else. I've referred friends to Suzette multiple times and will continue to do so. Thank you Suzette for all you did to make this trip absolutely unforgettable.
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Great Experience

By: B and G

Reviewed on: 03 Jun 2019

Suzette was so helpful in crafting our perfect vacation. She listened to our desires, made suggestions, and ultimately booked a fabulous combination of lodging and experiences.
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By: Steph

Reviewed on: 10 Jul 2019

Excellent- can’t wait for our next trip!
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Amazing Yellowstone/Titons Family Adventure

By: Danielle

Reviewed on: 01 Jul 2019

We had a phenomenal family trip to Yellowstone and the Titons! Suzette organized a wide variety of fun activities - from animal viewing to learning about geothermal features to kayaking to rock climbing to a rodeo - it was educational and fun filled. Our guides were top notch - they were great for kids and adults. And the trip plan itself was great. We were able to see a lot, but also have days to take our time and explore on our own. The accomodations were wonderful. We highly recommend Suzette - and can't wait for our next trip she plans!!
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Thank you

By: N&M

Reviewed on: 20 Jul 2019

Amazing as always- quick response, great perks and terrific properties!
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By: Barb G.

Reviewed on: 30 Jul 2019

As on previous occasions, Suzette did a meticulous job of planning our trip and keeping us informed along the way. We highly recommend her to travelers who want a great journey with no detail left undone.
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Excellent travel advisor

By: RH

Reviewed on: 13 Aug 2019

Thank you, Suzette, for planning an excellent trip for our family. We all enjoyed our hotels and excursions in Italy, and felt very at ease with our travel plans. You’re the consummate professional and we appreciate your always being available to answer questions while we were away.
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Another Great Family Vacation

By: sashak808

Reviewed on: 20 Aug 2019

Suzette booked us a last minute stay at the Four Seasons Whistler and were so happy with the entire experience. It's so easy to communicate with Suzette and she takes care of all the details for us so all we have to do is show up. We truly appreciate her excellent service and we thoroughly enjoyed the tasty 'welcome back' hotel amenity she ordered for us during our stay. It was the perfect end to after a long day of mountain biking with the kids.
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Alaska Cruise

By: Sue

Reviewed on: 13 Sep 2019

We have worked with Suzette on many trips, and as always, she demonstrated her extensive knowledge of the Alaska touring options, was responsive to questions, and was overall a joy to work with! Not only is she helpful in narrowing down the options based on our preferences, but she follows through on reminders, checklists, and details as the trip plans evolve. Her recommendations of the cruise line and excursions were perfect and just as we expected. She helped all 6 members of our family navigate specific concerns, including significant passport regulations. We have come to trust her for all things travel and look forward to future travel planning with her!
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Cruise to Norway

By: Mbakewell

Reviewed on: 16 Sep 2019

Suzette was a big help booking our Disney Cruise to Norway and finding the perfect state room. She also called Disney many times in our quest to be upgraded to early dining, which did eventually happen. She was a big asset to planning our trip!
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By: NYC Birthday

Reviewed on: 19 Oct 2019

Awesome - Profrssional , organized , great follow up
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2019 Crystal Cruise

By: ATraveler

Reviewed on: 31 Oct 2019

Working with Suzette was great as usual. She took care of every little detail and answered all our questions.
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Another Excellent Vacation!

By: SK808

Reviewed on: 12 Dec 2019

Suzette came through for us again with another fun vacation for our family. She was able to make arrangements for our last minute trip to Osaka, Japan and I appreciate that she always reaches out to network of colleagues before making recommendations for accommodations in areas she hasn't personally vetted. Thank you!
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So Responsive and Down to Earth

By: New Clients 2019

Reviewed on: 13 Jan 2020

My family loved working with Suzette. She quickly understood our needs and quirks, helped us develop a good plan for our trip to London, and always responded so quickly and effectively.
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Suzette is Awesome!

By: Susan R

Reviewed on: 04 Feb 2020

Suzette was very helpful with making reservations for our trip to Costa Rica! We also got an amazing room upgrade, a bottle of wine & a delicious treat tower thanks to her!! I would highly recommend booking any trip with her!! Thanks Suzette!!
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Book with Suzette Mack

By: Tasha

Reviewed on: 04 Feb 2020

She was welcoming, flexible, and dedicated to making my stay the best! I called and she was very sweet, passionate about what she do and dedicated to make sure my experiance working with her was nothing short of amazing. She knows this business and do what she can to make sure you are treated with exceptional service. She is trusted, diligent and was always available for questions and concerns.
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Highly recommend Suzette!

By: M.H.

Reviewed on: 16 Mar 2020

Suzette was great to work with. She was super responsive, took the time to understand my needs and travel goals and made everything really easy. The perks were excellent as well! I'd definitely recommend working with Suzette for your travel needs.
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Review of Our Travel Experiences

By: Susan G

Reviewed on: 25 Apr 2020

Suzette is wonderful to work with! Amazingly, we have had issues to deal with on several trips. One had to be cancelled, one had airline changes mid-trip, and now a scheduled trip later this year is up in the air. Suzette is always available to use her expertise to take care of details and guide us through any challenges that arise. Suzette has also planned amazing trips and add ons to tours. A highlight was three days in Barcelona in a lovely boutique hotel with our own private tour guides. I can't recommend Suzette more highly and can't wait to start traveling again.
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Working with Suzette Mack, you will have access to:

  • - Special perks and extra amenities
  • - An experienced travel guide whom you can rely on before, during, and after the trip
  • - Exclusive luxury resorts and properties
  • - Once in a lifetime experiences

Explore with the Best

Virtuoso Advisors are constantly pushing the boundaries in unique travel experiences.
Alliance programs are unique tailored experiences exclusive to travelers working with Virtuoso Travel Advisors.
learn more
  • Italy
  • French Polynesia
  • United Kingdom
  • Mexico
  • United States - Alaska
  • Portugal
  • United States - Hawaii
  • Spain
  • Costa Rica
  • United States - Southwest
  • Ecuador
  • France
  • United States - California
  • United States - Pacific Northwest
  • United States - Rocky Mountains